How to Stop School Bullying: Recognize Signs

The first step in show to stop bullying and harassment at school is to be able to recognize the signs that your kid may be being bullied. Observe each child individually and compare with how he/she was before.

1. Do they have physical bruises, torn clothes and “lost” or broken possessions?
2. Have they become reluctant to go to school?  Do they want to transfer schools?
3. Have their grades slipped?
4. Have they stopped after-school activities?  Do they want you to pick them up after school?
5. Have they stopped talking about school? Do they ask how you stopped bullying when you were in school?
6. Have they become emotionally labile – very sensitive, easily upset, moody, grumpy, cry a lot?  Do they ask general or indirect questions about stopping bullies in school? Have they given up?  Do they talk about how hopeless or pointless life is or about suicide?
7. Do they isolate themselves – no longer talk to friends, hide in their rooms after school, stop using the computer or stay on computer instead of interacting with the family?  Do they say that former friends aren’t friends any more?
8. Have they stopped taking care of their personal stuff?
9. Have they stopped eating or are they ravenous after school because bullies took their lunch?  Do they have trouble sleeping or have nightmares?

Next time we’ll talk about how to get the information about how to stop bullying that you need even if your kid isn’t talking.

Circle the signs that you see and contact Dr. Ben at 877-8BULIES (877-828-5543) for your free diagnosis and treatment plan to prevent school bullying and suicide.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  Call me to design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

How to raise a weak victim

We love our kids.  We don’t want to see them suffer while they’re growing up and learning the life lessons we know they will need.  So we protect them from the consequences of their actions, their poor decisions, their innate laziness or their desire to feel superior. Also, we’re thrilled when they shine because they’re smart or athletic or budding comedians.

And that’s how we help spoil them and turn them into weaklings lacking character and grit.

Ramona’s son had always been the brightest kid around.  She was so proud that he’d never struggled through high school or college to get good grades.  She’d noticed that he avoided subject areas that were difficult; he got upset when he had to struggle with anything.  So she tried to be helpful by encouraging him to follow interests that were easy for him.

When she didn’t immediately cater to his every whim, he verbally abused her; he told her she was a rotten and incompetent mom.

Later, in law school, when he had to struggle a little, she noticed that he always blamed his difficulties on poor teachers, bad case presentation and other students who cheated.  He thought he was a victim of circumstances.  He never applied himself diligently.  Instead, he raged against them all and sometimes told them off in public.  His struggles were never his fault; his anger was always justified and righteous.

After he passed the bar exam, he couldn’t keep jobs at two prestigious law firms in a row.  He’d loudly and publically told off the managing partners because they hadn’t supported him enough.

He started his own practice but had problems getting and keeping clients.  He was too busy to keep good books so he never made a profit.  But he bought everything he wanted.  He wanted to abandon the whole affair and have his mother support him.  She was tempted to bail him out; she agreed with him that it wasn’t his fault.  And, she fantasized, if she kept helping him, he’d finally grow up, learn his lessons and be successful.

But a friend recommended a book that caused her to step back and examine the course she had followed with him for decades.  She saw, although she tried to avoid the bitter truth, that she’d helped him grow up weak and selfish.  He had developed no grit or character – no inner strength, resolve, determination, perseverance or resilience.  If things didn’t come easily to him, he raged against other people or forces that must be to blame for his suffering and failure.

What had Ramona done that encouraged any of his tendencies toward weakness?

• Whenever he refused to struggle, she accepted his excuses and justifications, and allowed him to think that his reactions were normal.
• When he had to overcome adversity in order to succeed, she took over and got him past the problem.  Then she allowed him to think that her help wasn’t important and he could have done it himself if he’d really wanted.
• When he yelled and bullied her because she didn’t do what he demanded or make things easy for him, she allowed him to think that she really was at fault and his temper tantrums were justified.  Indeed, she did feel guilty.

Ramona had participated by loving her son in the wrong way.

She’d helped him avoid struggle, sacrifice and self-discipline.  She’d helped him think he was entitled to easy and rapid success.  If it didn’t come that way, he thought it meant he was stupid and he was never going to admit that.

What could she do now?

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop bullying by toxic teens

Many parents, especially single parents weighed down by guilt, allow themselves to be harassed, bullied and abused overtly and covertly by their teenagers who have finished high school and are physically and mentally fine.  They allow those big, toxic teens to hang out at home for free, doing nothing, while they wait on them and let the teens abuse them.  Unless the parents change, they’ll allow this behavior to last into their children’s twenties. No wonder these lazy, sullen, angry, sneering, sarcastic teenagers feel entitled.  Nothing bad ever happens to them when they trash the house, demand to be catered to and abuse their parents.

Tolerating bad behavior only enables it and encourages these teenagers to act worse.  No wonder these big brats don’t respect parents who don’t demand respect by having consequences when respect isn’t given.

These parents usually hope that if they’re nice enough to their abusive teenagers, someday the brats will like them and will wake up transformed.  The spoiled brats will then be as nice and polite as when they were little.  They’ll become self-supporting, hard workers.

This wishful thinking is wrong!

I’m not saying that the spoiled brats are bad people.  I am saying that permissive parents encourage kids to act out of the worst characteristics of their egos and personalities.  It’s always easier for these teens to sink down to the most lazy, selfish, self-centered, narcissistic parts of them.

These permissive parents are not setting high standards of polite and civil behavior.  Their expectations are too low.

Many of these permissive parents are secretly afraid that their big brats are too fragile to succeed, even though they’re mentally and physically capable.  They’re afraid that if they demanded good behavior and self-sufficiency, the teens will give up and fail.  Maybe, if they coddle them longer, they’ll change.  So they continue coddling and praying.

The same is true for brats who are juniors and seniors in high school.

Instead of giving in, assert yourself and protect your personal space, even against your precious flesh and blood.

1. Set standards of polite, civil behavior that are not up for debate.  Detail the standards and say that the list will be growing as you think of new ones.  Your bullying teen’s agreement or disagreement with the standards is irrelevant.  Stop negotiating endlessly over everything. Don’t let them wear you down in endless debates.  Your standards are requirements.
2. When they complain, keep saying, “That’s a real problem.  I hope you can solve it before you’re on the streets.”  You may make a suggestion one time, but after that, don’t accept responsibility for solving their problems.  Their difficulties don’t affect your applying consequences.
3. Have real and immediate consequences if your brat doesn’t live up to your standards.  Only have consequences you’ll actually apply. Your explosions, rage and threats are not consequences.  Most young adults think they’ve won when you’ve lost it.  They know you’ll feel guilty and relent.  Usually, effective, immediate consequences are that the big brat has to move out – no negotiation, no promises accepted. Performance counts; not promises.
4. See the grown kid as a “guest” in your home.  They have to behave like good guests or they can’t stay.  They have a choice: Behave and stay, or resist and leave.  It’s clear, straightforward and simple; just not easy for you.
5. Don’t give them a second chance; do the consequences you said.  Typically, since they’ve gotten away with being jerks for so, long they won’t believe you’ll really do anything.  So, they’ll push the boundaries to test you – maybe doing something minor to see if you’ll really act. And they’ll have their reasons, excuses, justifications and promises.  Or they’ll attack you verbally or physically.
6. Be crystal clear: If they threaten or assault you or your possessions, you’ll call the police like you would on any vandal you didn’t know Document evidence and report them.

If they treat you mean, don’t let them stay with you simply by paying rent.  Let them try treating a landlord mean.

The more you’re smiling, even-handed and matter of fact as you throw them out, the better.  You have good reason to be happy; you’re getting back your peace, quiet and space.  The moment they leave, get rid of their stuff; convert their room into something you can use.

It will do them a world of good to try living with a friend’s family or even with a bunch of friends.

What if they say you’re a bad mom? You have to know who is wiser – you or a selfish, petulant, narcissistic 19 year-old.

What if their friend’s parents think you’re a bad mom? You know what you know.  Those parents just told you they can be conned by your kid and that he needed kicked out.  He’s still trying to manipulate people to give him things, instead of working for them.  Also, they just told you that you don’t want them as friends.

What if your baby has to live on the streets or fails at life? We can never know what might be.  But we do know that teens who don’t exert themselves, need to be kicked out of the nest.  It’s the only way they have a chance to learn how to fly

After you throw them out, define the new relationship you want. You get together with people who are fun, interesting and treat you nice.  If they’re willing to do that, you’d be glad to meet them at restaurants or movies, and even treat them sometimes.  Your needs and wants are at least as important as theirs.

Is this emotional and financial blackmail? Definitely; you bet.  What’s the problem?  This is real adult life.

Stop trying to teach them life’s lessons but do continue to plant seeds. They’ve already decided not to learn the lessons of life from you.  They’ll have to learn them the hard way – from the world.  Stop trying to teach those lessons.

Continue to plant seeds about what it takes to be with you:

1. “If you fail, it’s your fault; I won’t be accepting guilt for your failures anymore.  Your task is to create a wonderful future no matter how much you think everyone, especially, me, has wronged you.”
2. “You’ll get more from me by being nice than by trying to beat me into submission.  If you use anger or rage, I’ll automatically say ‘No.’”
3. “If you make things fun for me, if you bribe me, I’ll consider doing some of the things you want.”
4. “Now that you’re older than three, any authority and control over your life has to be earned by your being nice (or sucking up to me) or by your supporting yourself and living independently.  You’d better have a skill so you can get a job to pay for a car, insurance, an apartment and food.  Earn them and you’ll earn the right to be in charge of your life.”

Sixteen to twenty five year-olds need to stop trying to get what they want by beating their parents and start getting it from the world by their own efforts.

How do you feel when you see them living on your couch when they’re 42?

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation. And build your will and skill to carry it out effectively.

Kids need to know when they sense the truth

Some people hesitate to acknowledge the truth kids see, know or sense.  Common examples are when kids sense they’re unsafe in the presence of:

• A neighbor or a family friend or relative or someone’s unleashed pet.
• An older kid who lives next door or who’s included in family activities.
• One parent in a divorce or someone at that parent’s home.

Sometimes, adults simply don’t see the truth themselves, but more often, some adults:

• Want to maintain illusions that these close people are not actually dangerous.
• Hold back because they don’t want to say anything bad about someone like an ex or a relative.
• Have a value that it’s wrong to judge a person’s identity as bad or evil.

Some parents hesitate even when the danger is obvious and glaring.

These hesitations are wrong and very damaging to the kids.  Kids need to now that they may be in dangerous situations even at home.  Especially, kids need to know when what they sense is accurate.

Jane’s father had even seen his five year-old daughter yelled at, harassed and verbally and emotionally bullied by the new boyfriend of his ex, Jane’s mother.  So when Jane said she was scared to go there and that the boyfriend was bad to her, he knew her fears were well-grounded.  Jane also said that her mother had said that the boyfriend was a good person.  Obviously, Jane was unsure what to think.  But she knew what she felt.

Jane’s father was a nice person and didn’t want to think of the boyfriend as a bad person, so he hesitated in responding to Jane.  He didn’t want to say that someone was bad.  Also, he thought it was important for a child to see her mother often and to like her mother’s friends.

Get your hierarchy of values and priorities straight.  Jane’s father is missing the point.

1. Jane’s father has conflicting values and hasn’t effectively organized his priorities in a hierarchy of importance.  It may be important to him not to judge or label people as “bad” or “evil,” but more important than that value is the value of protecting his child.  And there’s a way he can intervene without judging the boyfriend’s identity.
2. Jane is unsafe.  She’s being subjected to mental and emotional bullying and abuse.  Her mother may be also.  And both Jane and her mother may be targets of physical abuse already or in the near future.  Jane’s father must intervene effectively even though he may have difficulties because of court ordered divorce requirements or because of the possibility of starting a fight with his ex in court.

Kids need to know when their sense of things is accurate and true. A key step in developing confidence and self-esteem is learning when we can trust our estimations of people and situations even if other people disagree or our self-bullying, “monkey mind” tries to talk us out of what we sense to be true.  Tremendous damage is done to kids when adults tell them not to trust their feelings, thoughts and intuitions.

Jane needs to know that she’s right.  What she estimates as “not safe” and “fear” is accurate.  She should not be talked out of those accurate estimations because of big and meaningless words like “compassion,” “kindness” or “being non-judgmental.”  She must know that she does see the reality of the situation.  Even more damaging than thinking that “love” means putting herself in dangerous and painful situations, if she’s talked out of her feelings, she’ll grow up riddled with self-doubt.

To protect Jane, we don’t need to judge the boyfriend’s identity. Jane, at age five, may think in terms of good or bad, but we don’t have to.

Thinking in those terms is usually a self-motivation strategy.  Some adults generate enough anger to act only if they think in those terms.  Then they often over-react because they’re so emotional.

But we can act simply when we recognize that a situation or person is dangerous.  We don’t need to get into a highly emotional loop that keeps us from acting effectively.  And we don’t need to label people’s identity.  We can simply discern a pattern in their actions no matter what their reasons, excuses or justifications are.

In a way that a five year-old can understand, Jane’s father must acknowledge to Jane that she’s right; the situation is painful, dangerous and scary.  Then he can deal with the difficulties in the situation.  If Jane’s mother is also feeling abused by her new boyfriend, Jane’s father may be able to stimulate her to act without her admitting she’s done anything wrong – which might make it easier for her to act.

But Jane’s father may have to deal with difficulties in order to protect Jane.  Can he get Jane’s mother to get rid of the boyfriend without going to court?  Can he get documented evidence that a court would accept?  Must he get a court-approved psychological evaluation, which would put Jane in the middle of choosing between her parents?

These are not easy choices.  Jane’s father probably needs good legal advice before he begins.

But he must act soon.  He can’t keep putting his daughter in danger.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Don't let time-wasters impose on you

Are you effective at saying “no” to colleagues who waste your time?  If you answered “no,” you’re not alone. To read the rest of this article from the Dallas Business Journal, see: Don’t let time-wasters impose on you http://www.bizjournals.com/dallas/stories/2005/07/18/smallb3.html

We’ve all experienced time-wasters – people who regularly interrupt, gossip, tell bad jokes, share intimate details about their marriages or aches and pains, or go on endlessly about religion, politics or people they’re angry with.

Sometimes, they’re friendly, likeable people and we’re drawn in by their personalities and stories.  Sometimes they’re needy, malicious, annoying people who leave us feeling like we’re buried in dirty laundry, or limp, like our blood has been drained, or so frustrated we could scream.

Whether they waste our time because they’re friendly, bored, lazy, enjoy gossiping, need to tell their sad story, want to be liked or have hidden agendas, they’re oblivious to our need to get back to work.

There are two distinct steps we need to take in order to break free from time-wasters:

• Give ourselves permission to say "No."
• Then make our “no” effective.

The first step is harder than it seems for many people.  These people hold themselves captive to this bullying and abuse because they think the most important value is being nice, kind and not asking directly for what they want.  They let themselves get bullied because they’re too polite to resist.

Other feelings and reasons that typically keep people from setting boundaries effectively are: see whole article.

Time-wasters who ignore standard, indirect cues are rude.  We have to decide what’s more important; old rules about pleasing people or our need to succeed.

We’re not their therapists.  We’ve already tried to solve their problems and failed.  They’ve said, “Yes, but” to every suggestion.  We’ve also tried to like them enough so they won’t feel needy, but they’re always back the next day looking for more.

The second step to saying no effectively is to follow up with effective action.  Asking is not enough because, by definition, relentless time-wasters don’t respond to common, subtle cues.

Imagine a staircase of responses, moving up from the most indirect to more direct, firm ones.  Most people begin by giving indirect cues like ignoring time-wasters when they first come in, looking at their watches, turning away and continuing a task while they’re being talked at.

Since that hasn’t worked, we have to look and sound firmer as time-wasters force us to up the level of our response in order to get them to leave.  Start with a smile, control our side of the interaction and act as consistently as we can.  For more suggestions: see whole article.

A coaching client had been afraid that Mike would tell everyone that she was callous and hostile if she tried to stop allowing him to waste her time.  But when she used the methods we developed, people heard that she was able to get Mike out of her office.  They came to learn her methods.  Soon everyone in their corridor succeeded and Mike had to go to other floors to find listeners.

The exact words don’t matter.  The key is the power of “you” behind the words – our determination and firmness.  Don’t wait until we have a perfect response; simply remove time-wasters.  Actions speak louder than words.

How we cope with time-wasting bullies depends on whether we’re a peer, a supervisee or a supervisor.  There are no formulas, but there are guidelines.

Often, individuals need coaching and organizations need consulting to help them design and implement a plan that fits the situation.  To get the help you need, call Ben at 1-877-828-5543.

Are parents liable for kids' school cyberbullying?

Teenagers do things behind our backs.  They hide things from their parents just like we did.  But suppose they’re involved in cyberbullying?  Even if they’re not the original perpetrator, suppose they simply get drawn in to pile-on? Are we liable when they’re cyberbullies?

Sometimes, people make nasty, sarcastic, critical remarks to a friend about someone else but they don’t expect it to get forwarded to everyone at school.  Lesson learned, I hope.

But how about our children being relentlessly nasty and vicious to everyone they don’t like on social networks?  How about if they tell people to kill themselves?

How about our children sending obscene remarks to lots of people under the name of someone they don’t like?  How about our kids asking people to pile on to call someone they don’t like obscene names?  How about our teenager setting up a fake Facebook page in the name of someone they don’t like, filled with altered pictures of the person, a fake history and rants about all the other kids at school?

About 50 percent of teens with internet access report having been bullied online.  About the same number report doing the cyberbullying.  More than one in three report having received cyber threats.  Only 10 percent of kids who are bullied tell their parents.  Only 15 percent of parents know what their kids doing online, especially on social networks.  Of course, these numbers are rough estimates, but in my experience, they’re low estimates.

If these things are done at school, schools will get involved.  What might a permanent record of these actions do to your teenager’s chance of getting a good job or getting accepted into college?

If the cyberbullying is done from our home computers, the school will probably not get involved.  But the police will.  And our liability as parents will be increased.

Notice, I didn’t approach cyberbullying as a moral wrong.  We grownups know that.  But how far would we go on moral grounds to stop cyberbullying by our children if that meant a pitched battle with angry teenagers.  They will object because we’re spying on them or we’re stopping them from joining some “in-crowd” they desperately want to belong to.

So I approached stopping cyber bullies by asking about our liability.

Suppose the bullied kids and their parents go to the police about our children as a cyber bullies?  Do we want the police coming to our door?  Do we want to defend ourselves by saying that we didn’t know?

Suppose the targets file a suit against our children and against us for damages?  Even if we win, how much money will the lawyers cost?  How will we stand the publicity on every television and newspaper in town?  Suppose it goes nationwide?

The lines of responsibility are in flux now because the area of law is so new.  We don’t know where a judge or jury might come down in our case.

Suppose the target of our children’s venom commits suicide or gets a gun to wreak vengeance?  Suppose we could lose our house in a civil suit?  Suppose we could go to jail?  Does that change our willingness to limit the freedoms our children want when they’re living in our home and using a computer we bought?

The bottom line is that we’re responsible for our children.  They live under our roofs.  We must know what they’re doing.  They don’t have privacy.

If we don’t set limits when they’re younger, they’ll grow up to be teens who think they can do whatever they want.  They’ll know they can wear us down if we try to limit them.  Even though we may pay the price.

If they’ve become teenagers already who think they’re entitled to do what they want, we’d better set boundaries before they do something that can ruin our lives as well as theirs.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Parenting: Prepare the road or the child?

Nobody wants their children to be bullied.  We all want responsible school officials to stop bullying at their schools.  We all want other parents to teach their children not to be bullies.  We all want other kids to be witnesses and defenders when necessary. We all want the road smoothed for our children.

Of course we must do what we can to prepare the road with good enough laws and with clear requirements to hold school principals and district administrators accountable.

But since no amount of effort or number of laws against bullying in any of its forms – verbal, mental, emotional, physical, cyberbullying – will ever stop mean kids or their protective parents from bullying their targets, what can we do for our children?

Good parenting also requires us to prepare our children for the roads they’ll encounter.

Report to school officials but that’s only the second task. For example, Tom came home complaining that some other kids called him names, mocked his clothes, belittled his taste in music and even put down the way his parents looked and dressed.  His parents blew up and went to school the next day to have it out with the principal.  Since they ranted and raved and wanted the kids beaten in public or at least thrown out of school, they got no where.

Then they focused all their energy on the road – they wrote angry letters to the media, organized other parents and tried to get the principal fired.

Focus first on preparing the child. Tom asked, “Why do my friends call me retarded, gay, stupid, ugly?  Why don’t they like me?  What am I doing wrong?”  He was taking it personally; as if the other kids had the correct taste or accurate perceptions, and he was somehow being tested and failing. He thought there must be something wrong with him.  He was getting negative, uncertain and angry.  He was losing his confidence and self-esteem.

We rapidly found out however, that his friends at school weren’t saying these things.  The bullies were kids who really didn’t know Tom.

So we prepared Tom with his lessons for the real world.

• There will be jerks who target you, but that doesn’t make you a victim.  Victims give in and give up.  Victims feel isolated and helpless.  Victims get depressed and commit suicide.
• You’re okay; don’t take it personally.  There’s nothing wrong with you.  They don’t know you.  Test them – are they nice or are they jerks?  If they’re jerks, their opinion doesn’t tell you about you; it tells you about them.  Don’t ever let jerks control your feelings or emotions.
• Choose to be upbeat – courageous, strong, determined.  Be happy while you learn how to stop them.  Keep a fire burning in your heart.
• Stand up; speak up.  Use your talent and learn new skills.  Come back at them verbally.  Use humor; especially sarcastic humor.  Speak your piece.  Fight back if necessary.
• Get your allies to act.  Tell your parents; tell your favorite, trustworthy teachers.  Get help.  Test your friends.  Are they real friends or are they just acquaintances or “friendlies” who hang out?  If they don’t care enough to get involved, they’re not friends.

Parents, be smart in how you prepare and fix the road. I’m all for fixing the road.  Just be smart about it.  The summer is the best time to prepare the road.  Work with principals, teachers and parents to develop clear and strong policies and programs.  Hit the ground running when school stats in fall.  Get the kids involved so they become witnesses and defenders.  Make it a whole community effort.

Prepare yourself so that when there’s an incident, like happened with Tom, you know what to do and can do it without being overwhelmed by your emotions.  Have a checklist.  Is it a one-time argument or on-going harassment, bullying and abuse?  What are the power dynamics?  What evidence can you get?  Does it happen to other kids?  Can you get witnesses?

Prepare the friends and their families. None of Tom’s friends defended him.  They wouldn’t even be witnesses until we talked with them and their parents.  Then they saw the power of choice and of standing together.

Parenting: Prepare the road or the child? Don’t make it an either-or choice.  Prepare both.  Prepare your children to teach your grandchildren.  Do you doubt they’ll also have to learn to stop bullies?

Different Principles and Tactics Needed in Different Situations

Clara had finally created a family life with her husband and three children in which they could open up their feelings, fears, hopes and dreams and know they’d be listened to with understanding, caring and tenderness.  They wouldn’t stab each other in the back, throw up old mistakes and fears, put each other down or try to control the turf.  Instead, they’d be polite and civil in sorting through disagreements and in trying to find solutions they could all live with.  Acts of charity and compromise would be reciprocated. But with some of her extended family and some of her co-workers those tactics and her principles of openness, honesty, kindliness, consideration, compromise and tenderness got her routinely bullied, putdown and taken advantage of.

She didn’t want to violate her most cherished beliefs.  She didn’t want to treat people as if they were evil; she wanted to see the good in them.  She didn’t want to turn into a self-centered, narcissistic, uncaring, vicious, manipulative control-freak in order to protect herself.

So what could she do?

Let go of prejudices and abstract principles. Clara saw that as much as she wanted to see the best in every member of her extended family, she often was treated by their worst.  Their spirits might be pure but their personalities ruled their behavior.  After decades of contact, the alcoholics and rage-aholics still lashed out at her if she was in their line of sight, the jealous, manipulative, negative relatives still whacked her with their poisoned tongues; the weak and insecure relatives still put her down in order to puff themselves up.

No amount of sweetness, no amount of holding back and biting her tongue, no amount of defending herself and her family, no amount of asking politely, no amount of offering to compromise had changed their behavior.

After one particularly brutal family occasion, she saw things as they really were: she had held back because she hadn’t wanted to give up on them, she hadn’t wanted to see them as evil, she hadn’t wanted to hurt them in retaliation.  Her values and principles were leading her to put her head in the dragon’s mouth – her need to treat all people the same way no matter how they’d treated her; her hope that if she was nice enough, they’d be nice in return.

So what could she do?

Test the world – nature and people. Clara finally broke through to a new way of being in the world.  Instead of having universal principles determine how she’d act, she’d test the world and let nature and people tell her the way they were.

Of course, she’d already done that with nature.  She’d already figured out how to live in a world where things fell downward, where if she turned her steering wheel she’d go in a certain direction, where if she didn’t put gas in her car or charge her cell phone they wouldn’t work.

Now she’d test other people, not herself.  She’d assume that when people were nasty or blamed on her, that didn’t tell her anything about her.  Because they weren’t happy didn’t mean she was a failure or bad person.  She didn’t need to wallow in blame, shame or guilt.  She didn’t have to do everything to please them, it wasn’t necessarily her fault.  What they said and did told her about them – their habits, standards and ways they related to people; what they wanted and how they tried to manipulate, coerce or verbally abuse other people in order to get their way.

Create an environment that’s rich, gracious, inspiring and thrilling. Clara finally realized that her most important value or goal was to create and maintain the wonderful environment she had with her immediate family.  She’d do her best to create as much of that as she could in other areas of life – with her extended family and in the workplace.

But did she have to let everyone in or could she be judgmental?

Let people show us how they’re likely to act and what it will take to protect ourselves. Every person had shown Clara what treatment to expect from them.  They’d also shown her what to do to get them to stop hurting her.

Some people showed her they’d reciprocate kindness with kindness.  Others told her that to get them to stop hurting her, she might have to smack their noses (figuratively, verbally or literally) just like when she was training her dog.  Sometimes she might have to maintain a distance of 2,000 miles and no phone or internet contact.  She’d simply have to pay careful attention to how they acted, not what they said, and adjust her tactics accordingly.

Clara would not have to judge their identity or try to decide whether they were good or evil.  She would not get involved with their reasons, excuses or justifications.  She’d simply be discerning and accurate about their behavior.  She’d also assume that they’d continue behaving the way they had until she got long-term evidence of change.  Then she could decide whether to trust that change – tiny bit, by tiny bit.

Use different tactics to succeed in different situations. Clara had a lot of control within her extended family as long as she was willing to invite people into her environment if they behaved in a way that supported it and to exclude people who might pollute or destroy it.  Acting that decisively would probably result in huge rifts in the extended family, but Clara had to decide what was more important for her.  Then she could adjust her approach depending on the situation and people involved.

At work, Clara had less control.  But, if she had the strength, courage and determination, she still could adjust her tactics.  She could see the few people at work who had taken advantage of her and she knew, in her heart of hearts, that because she’d tolerated their hostility and attacks, they’d simply become bolder.  The more she had allowed them to push her boundaries, the more they’d push.

She knew she’d have to assert herself and learn to push back.  She needed to free herself to push back and learn to use her tongue and political savvy to get them to focus on someone else.

But did protecting herself make her a bad person? She decided that it didn’t.  Those bullies, like many pets, had showed her what it would take to get them house-trained.  And now she was willing to do the training!

When she adjusted her tactics to fit the different people, she was able to stop their bullying.

Being righteous can blind you to unwanted consequences

Too many people are blindsided because they think that being right is enough.  It isn’t. And righteousness can make you blind to the unwanted consequences you’ll create.

So what should you do when you’re absolutely right about what’s wrong?

Three examples of blinding righteousness:

To read the rest of this article from the East Bay Business Times, see: Being righteous can blind you to unwanted consequences http://eastbay.bizjournals.com/eastbay/stories/2006/11/27/smallb3.html

All three examples had the same underlying pattern: people who were sure they were right and confronted, harassed and bullied other people with their righteousness.  In each case also, the other people pushed back hard, and the righteous person suffered and felt blindsided by unwanted consequences.

Sally was surprised her boss was angry after the grapevine told him what she said behind his back.  After all, Sally knew she was right.  She was also surprised her boss thought she was negative, difficult to work with, didn’t want to plan with her and now had his eyes out for her replacement.

Jane was always surprised when people disliked her.  She couldn’t understand why.  She was only telling the truth.  She was also surprised when Barry’s boss wrote her up as abrasive, abusive, disruptive, bullying and not a team player.

Harry was released that day.  The owner said that although Harry had tremendous promise and had been the spark plug of the project, he wouldn’t allow any employee to take that hostile approach with senior staff.  They’d suffer without him but they’d manage.

Sally, Jane and Harry’s righteousness blinded them to fairly predictable reactions from the people around them and to the importance of acting strategically in making their points.

I’m not saying they should have overlooked what they saw and remained silent.  But being right isn’t enough.

Be strategic in how you go about trying to fix the problem. After you’ve judged what you see, step back and think about the most effective strategy to change the situation without going up in flames.

If you’ve decided that you’re being treated unfairly and the situation won’t be rectified, make your point with good grace and leave, if necessary, with a good referral.  Or choose to go up in flames and be happy with the consequences of your choices.

Good tactics and high standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Don't be Blackmailed into Choosing Between Bullies or Your Spouse

Sneaky, manipulative, covert bullies try to force us into difficult, all-or-none choices.  They figure we won’t make the hard choice; we’ll choose them instead.  Don’t accept the choices they present to us. Don’t give them control of how to look at things. For example: Tim’s first wife had died 20 years ago and he’d been happily married to Jennifer for 15 years.  She’d tried to be a good step-mother to Tim’s daughter and son, despite hatred and intense provocation, especially from Tim’s daughter, Coral.

Coral was now 28.  She’d harassed, abused and bullied Jennifer all during her upbringing.  Two years ago she’d even slapped Jennifer in the face.  Coral’s excuse was always that she was still suffering because her mother had died, because Jennifer didn’t give her everything she wanted and because it was Tim’s fault that he wouldn’t defend her.

Actually, Tim had been riddled with guilt and, although he’d pleaded with Coral to be nicer to Jennifer and to himself, he’d never enforced any consequences that mattered to Coral.  In fact, he’d trained Coral to believe that if she was nasty and negative, and threw temper tantrums long enough, he’d relent and give her what she wanted.

Jennifer had always felt like a second-class citizen, lower on Tim’s priority list than Coral.  Tim always excused Coral by saying that she was young and still suffering from her mother’s early death.  He excused his tolerating Coral’s behavior, his not protecting Jennifer by saying that eventually, if he loved and forgave Coral enough, she’d come around.  He didn’t want Coral to feel unloved.

Jennifer thought Tim simply avoided conflict with his daughter because she’d never be reasonable, apologize or compromise.  He gave Coral control because Jennifer was reasonable and understanding, so he could more easily ask her to give in.

Finally Coral had the leverage she wanted.  She gave birth to Tim’s only grandchild.  Then she laid down the law.  He’d have to choose: either her and his grandson or his wife.  If he chose Jennifer, he’d never see his grandson and Coral would bad-mouth him to everyone.  She’d also turn his grandson against him.

There are many other examples in which bullies below the radar try to force these difficult choices on us:

• New husbands or wives who try to force spouses into choosing between them or the kids from a previous marriage.  It’s especially difficult on the parents if the biological kids are going through a troubled time and spreading their unhappiness around.
• Toxic parents who want us to choose between them or our spouse.

In all these examples, a bully presents us with a difficult choice: them or someone else we love.  In all these examples, we know the truth we’ve been trying to avoid acknowledging: someone we love is bullying us.  They’re trying to beat us into submission in order to get what they want.  We also know the difficult truth: if we give in to this blackmail, it’ll never end and the price will keep increasing.

So what can we do?

In all these examples, the same process opens the door to the rich and grand future we yearn for:

1. Accept that we’ll never get what we want if we give in to blackmail. Accept that the blackmailer wants to control our lives – they want to tell us what’s right and what we must do; or else.  Accept that we’ll never change these narcissistic predators by begging, bribery, peace-making, the Golden Rule or unconditional love.  Tim had to accept that although he loved his daughter, he didn’t like her and he dreaded any interaction with her.
2. Decide what behavior we must have and what we will tolerate in our personal space. Forget about the name of the relationship and focus on the behavior. Set high standards for how people have to behave in order to be invited into our space.  What values are more important than which others?  What’s the life we want to live, given the givens that other people try to force on us?
3. See the choice for what it really is.  Tim finally saw that the choice was not between his daughter or his wife; it was between being beaten and controlled by his daughter or his life. In order to have the life he yearned for, he had to choose to be a person worthy of that life.  He had to have the courage of his deepest desires.
4. Protect our personal environment from pollution, even by those we love.  That meant that Tim had to act with courage and determination to defend his personal space from any toxic polluter, even from his daughter and from the weakest, most needy, most cowardly part of him.

By choosing the life he wanted, which he shared with Jennifer, Tim chose the possibility of a wonderful life.  He and Jennifer started doing things they’d always wanted to.  They stopped wasting their time thinking about Coral.  Tim stopped being depressed and riddled with shame and guilt.  They started being happy.

But what about Tim’s broken heart because he couldn’t see his grandson? There’s no way around that.  Tim’s daughter was adamant: she wouldn’t let him see his grandson.  However, we must remember that we can never appease predators and vampires.

But eventually, Coral and her husband divorced and her husband, who had finally seen how Coral operated but was no longer afraid of her, let Tim and Jennifer bond with his grandson.  Eventually Coral needed money and Tim had to decide if he wanted to put her on a pay-for-play plan.  Should he give her a little money each time he and Jennifer saw his grandson?

For some examples of different tactics, see, “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop Bullies Below The Radar

The second edition of “Bullies Below the Radar: Wise Up, Stand Up and Stay Up,” documents the personal journey to courage, strength, determination and skill of Grace, a wife and mother, who finally accepted that she was being controlled and bullied by a stealthy, sneaky manipulative husband. Grace finally accepted that for years:

• She’d lived in a frustrating, hostile marriage, full of drudgery and pain.
• Even though she hadn’t been physically abused or beaten, she’d been worn down and controlled by serving her husband and by arguing that hadn’t improved the relationship.
• She’d suffered watching herself and her children get harassed, manipulated, controlled and bullied.
• Her love, understanding, sweetness and kindness had not changed him.
• His numerous apologies simply kept her coming back, but he won’t change.

Grace discovered that she couldn’t make things better by being a peacemaker.  Tactics like begging, bribery, understanding, endless praise, appeasement, politeness, ‘second chances,’ forgiveness, sympathy and unconditional love, and the Golden Rule usually encourage more harassment, bullying and abuse.  We won’t get the results we want; we won’t stop emotional bullies or physical bullying unless we’re clear about which values are most important to us.

She stopped wallowing in negative self-talk, perfectionism, blame, shame and guilt, which had led her to get discouraged, depressed, despairing and easily defeated.  She’d lost her confidence and self-esteem.

On her journey to taking power, effectively setting boundaries and voting her narcissistic husband off her “Isle of Song,” she learned:

• To recognize the seven warning signs of bullies below the radar, including sneaky patterns of bullying behavior, and the mental, emotional and spiritual costs accepting bullying.
• To go beyond magical thinking to overcome the six most common objections to standing up to bullies.
• To stop using the nine common strategies that fail to stop bullies.
• What to do if at first she didn’t succeed.
• The seven success strategies that will be effective in any bullying situation.
• A seven-step process to plan tactics that will be effective in any particular situation.
• How to protect her personal ecology and create a bully-free future.

Applying these real-world techniques, she got strong, courageous, determined, persevering and flexible in order to stop bullies of all types – controllers, critics, exploders, pushy perfectionists, prying questioners, emotional intimidators, smiling manipulators, relentless arguers and more

Grace learned that, “History is not destiny.”  Using the step-by-step instructions presented here, Grace changed her mind-set and built her courage, character and skill.

My advice: Don't be a victim waiting forever for other people to grow up or change.  Don’t accept bullies’ reasons, justifications and excuses.  Don’t suffer in silence.  Use your own power.  Say “That’s enough!”  Say “No!”

For some examples of different tactics, also see, “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop Bullies: Get Evidence

What can you do if:

• Teachers, principals and school therapists are the bullies but they won’t admit it?
• Teachers, principals and school therapists minimize school bullying or won’t believe that your child is being bullied?
• Bosses won’t stop bullies in the workplace?
• The police won’t stop bullies at home?

The first step is always to document – that’s called “getting compelling evidence.”

But how?  Modern technology puts getting evidence in the hands of everyone.

For example, as reported by the Huffington Post, “Stuart Chaifetz sent his 10-year-old son to New Jersey's Horace Mann Elementary School wearing a hidden audio recorder.  The move came in reaction to accusations from the school that his son Akian was having ‘violent outbursts,’ including hitting his teacher and teacher's aide -- claims that Chaifetz claims are against his son's "sweet and non-violent" nature.  Akian, who has Autism, returned with a tape containing hours of apparent verbal and emotional abuse from his classroom aide and teacher -- whom Chaifetz identifies as "Jodi" and "Kelly" -- a recording which his father later published on YouTube.”

“As the tape continues, the teacher and teacher's aide's behavior turns from inappropriate to cruel.”

Also, “This was the case for parents of a special needs student at Miami Trace Middle School in Ohio, who sent their daughter to school with a hidden tape recorder last fall after the girl repeatedly complained about teacher bullying.  The revelation was shocking: the educators on the recording called the child lazy and dumb, and forced her to run on a treadmill with increasing speed.”

In those cases, the teachers were bullying the students.  But the same method would be effective for gathering evidence about other kids who are bullies and for stopping bullies at work and at home.

It’s hard to ignore that kind of evidence, even for do-nothing principals who want to look the other way, who won’t stop bullying.  Those negative, do-nothing principals are usually a major factor in suicides of victimized kids.

Those teachers and principals will need to be forced before they’ll do anything.  You won’t make things better for your child by being a peacemaker.  Begging, bribery, endless praise, appeasement, endless ‘second chances,’ unconditional love and the Golden Rule usually encourage more harassment, bullying and abuse.  These incompetents may initiate processes but they won’t do the difficult work of getting results.  They won’t stop emotional bullies or physical bullying.

The take-home message is always to give the responsible authorities a chance, but if they don't do their jobs to stop a pattern of school bullying, solve the problem yourself.  Don't be a victim waiting forever for other people to protect you.  Use your own power.  Say “That’s enough!”  Say “No!” Stopping bullies is more important than never using violence.

I’m not a lawyer.  Check your state laws about what you’re allowed to do to get evidence in secret and what’s illegal.

The steps are:

1. Get evidence.
2. Get a lawyer.
3. Get publicity.
4. Get a law suit started.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop School Bullies: Fighting Back Can Have Four Rewards

A nine-year-old, third grade student from Colorado Springs was recently suspended for fighting back against another student who had bullied him repeatedly  The target had complained to school authorities, but they had not protected him. Both boys were suspended for fighting.  The school defended its actions: "If a student is involved in a physical altercation on school property, they are automatically suspended. District 11 schools employ many anti-bullying teaching techniques … and none of these methods include violence or retaliation," the school said in a statement to KDVR.

What should you tell your child:

• If he's in elementary school and is being bullied and the responsible teachers and principal do not stop bullying?
• How should he stop school bullies?
• Is the punishment fair?

The school officials are saying that even though they can't stop school bullying, even though they don’t stop negativity, harassment, abuse or physical, mental or emotional violence, even though there’s a pattern of bullying, the targets are not allowed to defend themselves by fighting back.  According to the school officials, not using violence, even if it makes you helpless, is a more important value than protecting yourself.  Being a victim is not as bad to them as fighting back.  Process counts more than results.

Maybe the school principal should be suspended for not doing his job.

The school officials are saying that process and techniques are a more important value than getting results, even if they create victims because their techniques don't protect the targets.

I disagree.

Protecting targets is more important than clinging to their ineffective techniques.  In desperation, and unlike parents who sabotage their children by preaching non-violence, the target's parents had told their son that since the school officials weren't protecting him, he should fight back.

I go further.  I've told our elementary school-aged grandchildren - in secret so their parents don't know:

• Try everything peaceful you can think of to stop bullying – be nice and friendly, ignore it, ask the bully to stop, tell the bully he'd better stop.
• If those techniques don't work, learn to use verbal come-backs and put-downs.
• If those techniques don't stop the bully, tell your favorite teacher and the principal.  Get your parents involved.  They'll talk with the principal and teachers.
• If they don’t stop the bullying, use your own power, beat up the bully.  And I want them to learn how to really hurt the other kid, swiftly and effectively.
• Of course, they'll suspend you because teachers and principals who don't protect kids are do-nothing jerks and jerks do jerky things and they don’t wan to risk making a wise judgment about who the bully is. When you get suspended, act contrite.  Say you're sorry, promise you won't fight again.  When no one is looking, wink at the bully to let him know that you'll beat him up again, if necessary.

If you follow this plan, you'll get at least four wonderful things:

1. The bully will leave you alone.
2. You'll respect yourself and feel like you can succeed in the world.
3. Other kids will respect you.
4. While you're on suspension, I'll take you to Disney World for a big celebration.  After all, winners of  Super Bowls get to go; why not winners on the playground?

I also tell them that there are some caveats to my advice:

• If the bully is much bigger than you or if there is a gang of kids, we'll devise a different plan
• When you're old enough (maybe high school) that kids are carrying weapons, we'll devise a different plan.

But the take-home message is always to give the responsible authorities a chance, but if they don't do their jobs, solve the problem yourself.  Don't be a victim waiting forever for other people to protect you.  Use your own power.  Say “That’s enough!”  Say “No!”  Stopping bullies is more important than never using violence.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop School Bullies: Results Matter, Process is Not Enough

Sawyer Rosenstein, 12 -year-old seventh grader from New Jersey, was bullied for months until the bully punched him and left him paralyzed.  He received a settlement of $4.2 million from the school district.  A claim against the bully has also settled, but details are confidential.  And, Sawyer is still paralyzed for life. Reports from the New York Daily News and the Morristown Personal Injury Blog make clear that:

• Three months before the final incident, Sawyer reported previous incidents of being bullied to the school in writing, but no responsible adult – principal, teachers, therapists, district administrators – stopped the school bullying.
• "Additionally, the same bully that injured the boy had previously injured another student, yet no serious action was taken."
• New Jersey has a strong anti-bullying law.  Nevertheless, his experience “shows that schools have a great responsibility to make sure that these laws are enforced in order to prevent students from being injured by bullies on school property.”

“The Board of Education released a statement Wednesday denying any wrongdoing and saying that it was the district’s insurance carriers that decided to enter into the settlement and will pay it out.  ‘The district’s character education and harassment/intimidation/bullying initiatives and reporting practices are leading edge,’ the statement said. ‘All programs in this area far exceed all of the criteria established by the state of New Jersey.’ … The board said the settlement did not include any admission of liability or fault on the part of the district.”

What’s wrong with the school board’s basic assumptions?

Of course, the local Board of Education has washed its hands of all responsibility, claiming that they followed the correct procedures.  Thy used the same type of defense that the do-nothing principal and district superintendent used after the suicide of Iowa teen Kenneth Weishuhn.

The people on the Board of Education, the principal, teachers, therapists and district administrators seem to feel that having a process; a program, initiatives and reporting practices is enough to cover them.  If negativity, harassment, abuse, or physical, mental and emotional violence occurs, it’s not their responsibility.  If they victimize students, it’s not their responsibility.  They were just following orders and procedures.

They think they’re not responsible for results, only for process.  They think they’re not responsible for stopping school bullying, only for pushing paper.

That lack of accountability may work for adults in education but for the rest of us, with real jobs, results count.  Even the kids taking tests are held accountable for performance and results.

Obviously laws are never enough.  It’s the people who administer the laws who are responsible for protecting us.  Or these incompetents settle for ineffective responses and leave it at that.  They lack the will to stop bullies.

Little children usually can get away with charm, potential and promises.  But as we cross past approximately 5th grade, we enter the time when those qualities count less and less, and results count more and more.  That’s a hard transition for many people to make.  When we get to be adults, we’re evaluated by the results we produce.

Obviously, the 12-year-old bully was in the transition, but how about the adults who were responsible for protecting all their students?  When are they going to be held personally responsible?

Following the rules or processes is a minimum standard.  The correct standard, by which school authorities should be judged, is whether they get results. Thomas Alva Edison once said, “Hell, there are no rules here – we’re trying to accomplish something.”  Of course large organizations like school districts need rules and processes.  But those are judged by whether they produce the desired results, not by whether they’re being followed.  Following processes is never enough; results count.

What can you do if you’re a parent trying to protect your child from such irresponsible incompetents?

• Never let authorities get away with thinking that their responsibility ends with initiating some process.  Demand results.
• Immediately find a lawyer and generate publicity.
• Hold teachers, principals, district administrators and boards of education accountable for performance and results.  Your children are trying to survive.  Only results count.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop Critical, Complaining Bullies from Undermining Your Leadership

Being open to suggestions from your team is an important part of being a good leader. But don’t be bullied by whining complainers who always find fault, no matter what you do.  They’re not interested in improving teamwork or performance in the workplace.  They’re interested in feeling superior and in bullying and controlling you by getting you to try to please them.

To read the rest of this article from the Pacific Business News (Honolulu), see: Stop Critical, Complaining Bullies from Undermining Your Leadership http://www.bizjournals.com/pacific/stories/2008/03/10/editorial4.html

For example, Claire is a dynamic manager who wants to resolve problems and get results through team effort.  She asks for input and strives to incorporate it.

Heather was an unhappy employee who always found something to complain about.  She was never pleased; nothing was ever good enough.  She was demanding, abusive, nit-picky and delighted in pointing out when Claire had, once again, failed to please her.

No matter what Claire did, Heather found something to be angry about.  She always had reasons and justifications for her criticism. Heather complained bitterly and encouraged the rest of the team to express their unhappiness and to harass Claire as well.  Heather’s small clique also gossiped about and was disdainful of Claire’s efforts.

When Claire had accepted the idea that she should make Heather happy, she gave Heather control of the whole team.

Heather was a manipulative bully.  She used her unhappiness to dominate Claire and the team.  She was haughty, sarcastic and demeaning.  She acted as if everyone’s job was to satisfy her every whim.  She was like “the belle of the ball.”  You can imagine her as the leader of a clique of snotty high school girls.

The first question most people have is, “Why didn’t anyone stop this long ago?”  Usually, there are two reasons:

1. As in Heather’s case, her previous manager was conflict-avoidant and had allowed Heather to control the team.
2. Many managers naively believe that happy employees are always productive employees.  These managers assume that if they give all employees what they want, they will build high morale and encourage teamwork.  They think that employee satisfaction is the way to increase performance and elevate attitudes and behavior.  Instead, they usually encourage a few selfish, spoiled brats to victimize the rest of the team.

Heather’s unhappiness, verbal abuse and negativity triggered a pattern in Claire that I call “self-bullying.”  Claire assumed that if she were a better manager, Heather would be happy.  Since Heather was unhappy, Claire thought she wasn’t good enough.  Her self-doubt and self-questioning increased, and her confidence and self-esteem were eroded.  She felt defeated.

With coaching, Claire stopped assuming that every one of Heather’s complaints was worth satisfying.  She saw that Heather used her unhappiness and negativity to control people.  Heather was like a bucket with no bottom.  No matter how many times Claire did what Heather wanted, she’d never be able to fill the bucket.  Heather’s unhappiness was not Claire’s fault.  Heather wouldn’t be pleased, no matter what was done for her.

Claire’s big lesson: Bullies don’t take your acquiescence as kindness.  They take your giving in as weakness and an invitation to grab for more.  If you enable them, they’ll be toxic to the whole team.

Learn what you can do to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Can We Stop Bullies if We Have Sympathy for Everyone?

Of course, it’s easy to sympathize with most people.  If someone has been abused, bullied or worse as a child, our hearts go out to them in sorrow for their suffering.  Or we can see someone’s beautiful spirit, the spirit of God, in them and our hearts will go out to them with compassion and empathy. But if a friend, neighbor or co-worker comes to you full of hurt, anger and outrage, does that mean that someone else actually did something wrong to them?

Maybe or maybe not.

For example, Linda recently moved next-door to Carrie in their friendly, family-focused block. It was a cul-de-sac and all the families had kids approximately the same age.  They’d organized many activities, birthday parties and car pools in order to create a community feeling.

Carrie and Linda started becoming close friends.  One day, Linda came to Carrie crying and angry.  As Linda struggled to stop her tears, Carrie felt herself becoming angry on Linda’s behalf.  Who’d caused this much pain and suffering to her friend?

Linda explained that one of the other women had made cutting remarks about Linda’s husband not being as successful as many of the other husbands and that Linda’s children weren’t as athletic or smart as the others.  Carrie was furious.  How could that woman say such things and hurt Linda so much?  What kind of neighborly welcome was that?

In an act of sympathetic friendship, Carrie said she’d never liked the other woman, who was always pompous and inflating her husband and children.  Linda shouldn’t pay attention to what the other woman had said.  Linda should know all the other women liked her much more than the other woman.

None of that was true.  Carrie actually liked and admired the other woman.  She’d never been negative, insensitive, righteous or arrogant before.  She’d always gone out of her way to help everyone.  Actually, Carrie couldn’t imagine the other woman saying those things to Linda.  But, obviously Linda’s pain meant that she had, indeed, said those things.  And Carrie thought it was her responsibility to comfort Linda and make her feel better.

The tactic worked.  After Carrie’s statement, Linda seemed to feel much better.  She thanked Carrie and left.

Two days later, Carrie noticed that the other woman had snubbed her in public and was whispering with Linda and a few of the others behind Carrie’s back.  Linda seemed to be accepted as part of the group and Carrie was glad for her.  But she still felt the cold shoulder.  Over the next week, it got worse.  She felt defeated, being cut out by the other women.

Episodes like this were repeated, sometimes with Carrie as the target and sometimes with other women as targets.  Carrie realized that it was like being back in junior high or high school again.  There was the clique of “in girls,” now led by Linda, and a shifting group of “targets-of-the-day.”

Carrie later discovered that after she’d sympathized with Linda, Linda had gone to the other woman and told her what Carrie had said behind her back.  Of course, the woman had reacted and had started snubbing Carrie.

In this article, I won’t go into how Carrie learned what Linda had been doing to each of the women or how Carrie managed to combat it.  Carrie might have been Linda’s first target, but she was not a victim.

Linda’s narcissistic, sneaky, manipulative, back-stabbing behavior was her tactic for breaking in to a new group and taking control of it.  Linda was a Queen Bee.  She wanted to control the turf.  She wanted everyone to be either so worshipful or so afraid that they sucked up to her and did what she demanded.

If Carrie had let herself be ruled by her sympathy for a friend trying to break in to a new group, she’d have never been able to protect herself.  Instead, she did not accept defeat.  She took power over her actions.  She was able to bring the women together in friendship and to return the block to a friendly, activity-filled community.

Carrie and the other women found that acts of friendship did not change Linda’s behavior.  She could not be won over to acting nicely.  All their sympathy and compassion didn’t stop Linda from harassing or bullying.  She would not be a true friend.  She remained a “mean girl.

As Carrie discovered the hard way, sometimes sympathy can be a trap.  Her sympathy only aided and enabled a bully to spread her poison.

Just because someone is hurt and angry does not mean that someone else really did anything wrong to them

Carrie should have been more careful of what she did to make Linda feel better.  And she should have trusted her knowledge of the other woman’s good character.  She should not have believed Linda’s report, no matter how convincing.  She should have spoken face-to-face to the other woman in the beginning.

If a person who’s hurt, angry and complaining is a snake or go-between, who likes to pour gasoline on fires and stir up trouble between other people – who plays the game of “Uproar” – they’ll use any sympathy, opinions or information to enmesh you in a fight with someone else.

I haven’t mentioned the “Linda’s” in our extended families because we already know who those manipulative tricksters are.  We’ve already been sucked in to their manipulations so many times that we’ve learned to protect ourselves and to maintain good relations with the other people who act nice in return

A big learning for Carrie was that we may see someone’s shining, Godly spirit, but we’ll probably get to deal with their personality and the consequences they cause us.

It’s not the sympathy that’s a problem.  It’s how we express that sympathy or the dumb ways our sympathy can lead us to act in order to make someone feel better.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Will Being "Nasty" Stop Our Bullying Teenagers?

Single mom Joan didn’t know what to do.  Her teenage daughter, Mindy, was often so nasty to her that Joan would shake with rage, and cry with pain and frustration. Sometimes, Mindy would call Joan names, tell her how much she hated her, tell her that she was ruining her life, tell her to get out of her room and leave her alone, and demand that she never ask about school.  Even when Joan cooked Mindy’s favorite meals, Mindy would grab and gulp, and never say “Please” or “Thank you.”  Over the phone, Mindy would vent and yell at her mother.

Joan admitted that Mindy had always been that way and she’d always let her get away with it.  Sometimes Mindy was sweet, but then, for no apparent reason, she’d blow up and verbally attack her mother.

Joan could never bring herself to do anything “nasty” to her daughter no matter how negative she was.

What could Joan do to stop her daughter’s bullying?

First, we established that there was nothing really wrong or crazy about Mindy.  She had good self-control with everyone else and was always polite.  Next, we established that Joan wasn’t doing anything bad to Mindy.  Joan was simply Mindy’s punching bag.

Joan had told Mindy how much her behavior hurt. Joan had tried to bribe Mindy and she pleaded with her daughter to stop, but she never took effective action.  She never punished her or imposed serious consequences.  Joan might threaten, but then she’d always relent.  Mindy might apologize, but then she’d soon repeat her behavior.  Joan thought she might be letting Mindy get away with being abusive because she felt guilty that Mindy didn’t have a father.

Joan’s reasons for letting Mindy bully her were typical. Joan:

• Wanted her daughter to love her and be a best friend.  She wanted Mindy to approve of her.
• Didn’t want to hurt Mindy’s feelings.  Also, she was afraid that Mindy would be pushed over some edge into depression and suicide if she didn’t have Joan’s unconditional love.
• Was afraid that if she punished Mindy, her daughter wouldn’t like her or trust her or open up to her.  She believed that her love for her daughter was more important that any behavioral standards.
• Believed that if she could understand Mindy’s reasons completely, she could say something to change Mindy’s attitude toward her.
• Didn’t believe nastiness ever worked.  And she considered “nasty” as anything that wasn’t kind, sweet or forgiving, or that Mindy didn’t like.
• Didn’t want to stoop to Mindy’s level.  She believed that if she was kind enough, eventually Mindy would see the light and change.  She believed in the Golden Rule.

When Mindy went to college, Joan thought her daughter’s behavior would finally change.  But she was wrong.  On the phone, Mindy berated Joan even more.  When Mindy came home for Thanksgiving, she treated her mother even worse.  When Joan suggested that Mindy seek help just in case Mindy was feeling more pressure and stress, and taking it out on her mother, Mindy exploded.

By the time we talked before Mindy’s Christmas break, Joan was desperate.  She felt beaten beyond endurance and she didn’t think she could take much more.  She realized that her own daughter was toxic to her.

By then, Joan was willing to try a new approach:

• Open a previously unassailable belief system to new data. Joan removed her old definition of “nasty” and replaced it with one that labeled her as being nasty to herself and to the person she hoped Mindy would become, if she continued to let Mindy act nasty to her.
• Describe the new tactics. Joan would demand the “magic words” again, just like we do when little kids ask for anything.  Mindy would have to say, “Please,” and “Thank you” or she wouldn’t get anything.  Demanding and bullying would no longer be rewarded.
• Demand high standards of behavior from everyone, especially, from our beloved children. Joan would not let her daughter harass, bully or abuse her; that behavior was no longer acceptable. She wanted Mindy to learn that we must treat best, the people we’re closest to and depend on most.
• Don’t debate, argue or try to reason extensively about what’s fair or right. She’d simply state how she saw it, what she’d do and then do it cheerfully.
• Have effective consequences for nasty behavior. Joan would let Mindy show her what consequences were enough, by how much it took for Mindy to change.  The first time Mindy yelled at her over the phone, Joan calmly said, I won’t allow anyone to talk to me that way,” and she hung up.  Despite her fears, she didn’t call back.  Mindy called a few hours later and said, “Don’t you love me?”  Then she started yelling at Joan for not calling back.  Joan said, “I love you so much, I won’t let you talk to me like that.”  And she calmly hung up again.
• Be sweet, firm and cheerful as we apply consequences.
• Read “cue cards.” Stay firm and calm by pulling out cue cards we’ve prepared and simply read them as we apply consequences.
• “If you want something from me, make it enjoyable for me.” When Mindy was nasty, demanding her mother take her to the mall, Joan said, “I won’t be bullied, but I might drive you if you make me like going with you.”  Mindy said, “I won’t suck up to you.”  Joan sweetly responded, “Then I won’t take you,” and she turned cheerfully and left the room.
• Be open to bribery. When Mindy was nasty at Christmas, Joan read a cue card she’d made, “Be nice to me, you may want something from me, like a Christmas present.”  Mindy said, “That’s bribery!”  Joan sweetly replied, “Yes.  I’m glad you understand.  I work hard for my money and I spend it only on people who are nice to me.”
• Have them act like a guest in our home. Before spring break, Joan told Mindy that she’d packed up all of Mindy’s things into boxes she put in the garage.  She was converting Mindy’s room into a guest bedroom.  Mindy was welcome to come back as long as she behaved like a nice guest in Joan’s home.  Mindy was furious and began to yell, but Joan hung up.  Mindy later called back and said she’d act like a guest.  Joan was delighted and cheerfully said, “I’m so happy.  I hoped you would.  That’s the kind of relationship I want to have with you.  But you should also have a back-up plan just in case you forget, because I’ll only allow good guests to stay.  Three weeks is a long time and you may forget what the standards are and need to have somewhere else to go.”

Pushing the boundaries.

• Joan expected Mindy to resist because Mindy had always been able to beat her mother into submission.  She’d still think she could do the same.
• Joan was prepared and steadfast; she expected Mindy to be nice for a while, then to push the boundaries again.  She was right.  But this time, when Mindy pushed back a little, Joan immediately and sweetly imposed a consequence.

By the next summer, Mindy was treating Joan well.  She was polite, civil and sweet.  Joan was glad to have Mindy stay as a guest that summer, as long as Mindy had a job.  Joan didn’t collect any money, but she knew that if Mindy got lonely and bored, she’d probably slide back to her old, nasty habits.

When should we start requiring good behavior? How about, as soon as we can?  Of course we respond kindly to angry babies.  Of course, the process of teaching them new ways of getting what they want is initially very slow and speeds up the older they get.  So it’s really our good sense and close observation of each individual child’s growth and development that must guide us.

But the goal is always clear.  “We ask for what we want.  But we’ll get what we’re willing to put up with.”

For some examples, see the case studies in “How to Stop Bullies in Their Tracks,” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Don't let turf controllers undercut authority behind the scenes

We all know micro-managers who need to back off.  But just as often, I see employees who refuse to accept accountability and supervision.  They want absolute control of their turf and will resist, sabotage and badmouth any supervisor who wants to integrate them into an effective team. For example, Rita, a high-ranking professional, goes over Tom, her direct supervisor, to complain to a senior manager that Tom is micromanaging and wasting her time, so she can’t complete her tasks.  Rita also complains that Tom doesn’t inform her of meetings, springs deadlines on her without warning and talks down to her.

To read the rest of this article from the Memphis Business Journal, see: Don’t let turf controllers undercut authority behind the scenes http://www.bizjournals.com/memphis/stories/2008/09/29/smallb2.html

We found that Rita simply didn’t want any oversight.  There were records of calls and e-mails documenting timely announcements of meetings, requests for her to attend meetings, and clarity in expressing tasks and timelines that she pretended she didn’t know about.  She also hadn’t return calls so she could say later that she misunderstood assignments and timelines, had good-sounding excuses to avoid meetings where she’d have to report progress and had never brought her issues to Tom.  Instead, she had badmouthed him behind his back to other managers and employees.

She sabotaged, harassed, bullied and abused him behind his back.  She tried to form a clique to disparage and undermine him with her constant negativity.

What could Tom do?

• Realize he was in a battle with a person who was out to be her own boss by undercutting his authority.  Every attempt he’d made to accommodate Rita was met with more demands from her to be in total control of her own work.  She didn’t want to report to him or the team.  He’ll never make her happy.
• Document every request to her and every action plan developed by the team.
• Shine a light on her bullying behavior to the team and especially to the senior manager.
• Express his dissatisfaction with Rita’s performance and behavior in writing in order to counterbalance her complaints.
• Ask the senior manager not to listen to Rita in secret, but to bounce her complaints back to him or to hold meetings with both Rita and Tom together to discuss both their complaints.and-say-no/

What should the senior manager do?

Call Ben to learn what you can do to eliminate the high cost of turf controllers’ low attitudes.  All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

To Stop Bullies, Should Kids Ever Fight Back?

Jane’s 5 year-old daughter, Jenny, had been tormented for months by a bully in her class.  Even though the bullying girl was the same size as Jenny, she repeated took whatever Jenny was playing with, shoved Jenny down repeatedly and often pulled her clothes and hair. Jane had told her daughter that physical violence was never the answer.  Jenny should never sink to a bully’s level.  Also, the incidents were no big deal, the bully was probably bullied at home and didn’t know any better, Jenny should rise above and be the better and nicer person, Jenny should try to play nicely with the bully and make friends with her by giving the bully her toys, and to tell her teacher when incidents occurred.

The teacher talked to the bully but never stopped her behavior.

Eventually, one day, the bully grabbed a toy from Jenny and scratched her face.  In a fit of anger Jenny pushed the bully down and scratched her face really hard.  The bully backed away and cried.  The teacher was outraged at Jenny’s retaliation, sent her to the principal’s office and had Jane called.

What should Jane do?

First, what Jane did was to be very apologetic to the principal and teacher on Jenny’s behalf and then verbally chastise her daughter in the principal’s office for fighting back.  Fortunately for Jenny:

• Her mother did not make Jenny apologize face-to-face to the bully and the teacher was so busy and distracted that she forgot to punish Jenny in front of the bully.
• She felt so good after fighting back and winning that she ignored her mother’s attempts to lash her with shame, blame and guilt.  When she went back into class she gave the bully a dirty look and smiled threateningly at her.  That was Jenny taking her own power instead of waiting for someone to empower her.

Jane illustrates how well-meaning parents can be the number one risk factor in converting targets into victims.

What would I recommend Jane do instead?  Should kids like Jenny ever fight back?

• Jane should direct her anger at the teacher and principal who hadn’t protected her daughter from a bully.  Actually she should have been doing that all along, not simply after this incident.  She should have made repeated complaints, in writing, up the chain of responsibility of the school district.  Schools can create effective stop-bullying programs.
• She should have found out if other kids were being bullied at the school.  She should have rallied those parents, contacted lawyers and gotten the media involved in publicizing the do-nothing principals and district administrators who are a major factor in bullying-caused suicides.
• If I were Jenny’s parent, I’d take her out for ice cream or an even bigger treat.  I’d congratulate her on successfully defending herself.  I’d tell her that she’s probably going to have to hurt the bully once more because many bullies are boundary pushers.  The bully will probably try her old tactics once more to test Jenny’s courage, determination and resolve.
• I’d tell her that as she grows older, I’ll teach her how to fight back verbally and that if she learns verbal martial arts, she may not ever have to use physical methods.  But I’d see that she learns these also.
• I’d also tell her that her teacher and principal are cowards and jerks.  They don’t protect targets from predators under their care.  A 5 year-old can understand that.  So Jenny should just be quiet and nod when they lecture her, and she should ignore what they say.  If niceness doesn’t stop bullies, then Jenny should get me involved and if the authorities won’t protect her, she must use force.

When harassment, bullying and abuse are tolerated they don’t remain isolated incidents.  Instead, bullying rapidly becomes a generally accepted pattern at a school or a district.  When adults don’t fulfill their responsibilities, bullies realize they have the power to do whatever they want.  Other kids get lured into bullying or become bystanders instead of witnesses.  Behavior settles to the lowest common denominator.

Begging, bribery, appeasement, understanding, forgiveness, wishful thinking and the Golden Rule don’t stop bullies.  Unconditional love of bullies doesn’t stop their behavior.  Relentless bullies are predators.  Kindness doesn’t stop them; they misinterpret our kindness as weakness and an invitation to harm us more.

I’ve been interviewed many times on radio and television programs.  Almost every woman who has interviewed me was a Jenny whose mother told her to take the high road and never fight back, verbally or physically.  But unlike Jenny, they grew up being “nice girls.” Now, they wallow in negative second-guessing and self-doubt, and a little depression and defeatism because they never learned how to protect themselves.  Now, they bear some anger toward their mothers.

They’re also unable to stop bullies at work or to teach their children how to stop bullies in school.

But they’re all eager to learn how to stop bullies and how to make school officials protect their children, whether they want to or not.

For some examples, see the case studies in “Parenting Bully-Proof Kids,” the companion book to “How to Stop Bullies in Their Tracks,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Can You Resolve Feelings With a Bullying Father Before He Dies?

Joan’s father had bullied and abused her all her life.  He’d yelled, scolded, chastised, taunted and emotionally terrorized her.  He’d been manipulative, sneaky and lying.  He never admitted anything was his fault.  He’d always blamed on her; everything was her fault.  He still treats her the same way.  He’s a narcissistic, control freak. Joan could never understand why he treated her that way.  She hadn’t deserved it.  She knew he’d had a terrible childhood, but she didn’t deserve to be the one he took it out on.

Now, he’s in his late 80s and Joan could see that he was sinking rapidly.

On the one hand, Joan was angry and vindictive.  On the other hand, she felt guilty and ashamed of her dislike and hatred of him.

How can she resolve things with him before he dies?

Sporadically, through the years after she’d left home and made her own life, she’d tried talking with him about how he treats her but he’d always rejected her attempts, calling her weak and bad.  He never admitted he’d done any of the things she said.  That led to the usual angry rant about her failings and what she owed him.  And a demand that he’ll never talk about that again.

Sometimes she never wants to see him any more.  But he’s her father; how can she feel that way?  Think of what she owes him.

How can she resolve things with him before he dies?

Of course, she’s going to try once more.  And maybe a miracle will happen.  But my experience is that any change would be extremely rare.  I’ve see most people recover from near-death experience and be unchanged.  They immediately cover themselves with their old costume of abuse and bullying.

I’ve seen a sexually manipulative perpetrator on his death bed try to grope his daughter, just like he did when he molested her for years when she was young.

It doesn’t matter if Joan looks at her father as a sociopath or a poor, abused soul who never could overcome his rotten childhood.  Her sympathy, compassion, forgiveness, unconditional love or understanding likely won’t change him.

The real question for Joan is what she means by “resolution” and where she really wants to get internally.

If, by resolution:

• She means that they’ll have a heart-felt talk, and she’ll say her say again but this time he’ll admit to all he did and apologize and ask for her forgiveness, she’s probably going to be disappointed.  No matter how much she begs, bribes or tries to appease him, likely he won’t change.  He’ll still insist he never did anything bad to her and it’s all her fault.  Also, he’ll never tell everyone to whom he bad-mouthed her, that she was actually a good daughter and he was simply mean and nasty.  So the task for her is to accept that she can’t change him and to find a mental place in which to keep him that doesn’t stimulate any self-bullying by blame, shame or guilt – just like he’d do to her again if he had the opportunity.
• She means that she can come to like him and they’ll part friends, she’ll be disappointed again.  They’re not friends.  We can’t be friends with someone who has beaten us, mentally, emotionally or spiritually, no matter how hard we try.  A survival part of us doesn’t want us to get close enough so they can abuse us once more.  The task for her is to let the anger and hatred motivate her to get distance, no matter what he thinks of her or accuses her of.
• She means that she wants to forgive herself for continuing to exaggerate his good side and to have hope he’d change so she continually put herself and her family in harm’s way trying to prove that she was worthy of love, respect and good treatment, she can have that because that’s in her control.  Her task is to find an inner place to put him so that instead of feeling overwhelmed and beaten, or angry and vindictive when she thinks of him, she’ll feel strong, courageous and determined to stop any other bullies and to create an Isle of Song for herself and her family.

His behavior tells her about him.  It doesn’t tell her anything about her and what she deserves.  Instead, she needs to take power over her life.

Should she stay at his bedside while he passes?  If she wants to be with him at the end in order to assuage any guilt she may have for missing a last possible chance for resolution, then she should be there as long as she won’t let him hurt her feelings any more; as long as she doesn’t expect anything more than he’s always been.

Should she have her children visit him at the end?  Again that depends on what she wants from the interactions.  If he’s been manipulative and rotten to her children, or bad-mouthed her to them, then I wouldn’t let them be subjected to that again.  In age and stage appropriate ways, she can talk to them now and as they grow.

For contrasting outcomes in dealing with abusive, bullying parents, see the case studies of Carrie, Kathy, Doug, Jake and Ralph in “How to Stop Bullies in Their Tracks,” available fastest from this web site. Expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.