How do you build a happy workplace?  Typical team-building activities, flex-time, event tickets, free pizza on Fridays, a wilderness-survival course? I suggest a different goal: Create a “winning” workplace instead of a “happy” one.  If you build a winning workplace – including shared sacrifice, accomplishment and reward – you’ll also have a happy one.  You’ll retain only those people, at all levels, who are happy when they’re being very productive, winning and being rewarded.

If you focus on “happy,” you’ll only create an unproductive organization based on begging and bribery.

To read the rest of this article from the Business Journal of Jacksonville, see: Build a winning workplace, not just a happy one http://jacksonville.bizjournals.com/jacksonville/stories/2006/11/06/smallb4.html

Most of us think of “happiness” in terms of “what will they give me?”  But getting paid all that you want and having a good time working only when it’s convenient aren’t the reasons your customers are paying you.  They want results and service.

Outstanding performance will become a test of whether specific team-building activities and rewards are paying off.

You’re not looking for people who are happy only when they can hang out with friends or when they’re doing only what they prefer.  You want people who celebrate when there’s an accomplishment, not just because it’s Friday.

You’re also looking for people who develop camaraderie by feeding off accomplishment; who become more productive working with other good people.

Don’t bother with academic questions like whether it’s better to be an approachable, exuberant leader or a distant one.  Debates stimulated by sociology research or individual preferences won’t help you.  There is no one-style or ideal model of a successful leader. Become the best one of your type of leader.

You don’t need to be a party animal to create a winning team, but you do need to be successful, to foster success for others and to appreciate and reward them – no matter what your style is.  Do that and the best people will be eager to stay.

Are you a nitpicking perfectionist?  You might not think so, but what does your staff think?  If so, it’s time for change.  Because for all their good intentions, control freaks generally do more harm than good. To read the rest of this article from the Business Journal of Portland, see: Nitpicking control-freak bosses always lose their best employees http://portland.bizjournals.com/portland/stories/2006/07/31/focus7.html

Of course you want to make sure things are just right, especially on documents that might have legal consequences or if they’ll be seen by big customers or big bosses.  But what are the consequences of going too far?

For control freaks, there is no “too far.” They nitpick every document and e-mail.  They red-pencil every word and choice of layout, font style and size.  They’ll even correct their own changes if you feed them back a second time.  They think no one is quite as good at anything as they are.

You know the type: The boss who plans the details of every small event, spends an afternoon directing exactly where to place balloons or strings of lights, designs the organization’s web site, takes a day to oversee re-painting stripes in the parking lot or argues directly with vendors about minor details.

They used to be called “seagull bosses” because they flew in sporadically, squawked a lot, left a mess and flew off to squawk about something else.

A steady diet of bullying and correcting staff – especially in minor details or matters of taste and style – means that control freak bosses don’t have time to do their real jobs.

Inevitably, staff motivation, morale and productivity suffer.  Nitpicking perfectionists gloat while using sarcasm, put-downs, negativity and yelling.  Even staff not directly involved are affected by the waves of discontent and ridicule that spread to every part of the organization.

The most creative and responsible staff will leave.  Those who stay are willing to endure more micromanagement because they think it ensures they won’t get blamed for mistakes.

How do you recognize if you’re a control freak?

Most nitpickers get the wake up call the hard way: Someone tells them the harsh truth.  It could be a big boss, letting you know that you’re wasting your time nitpicking and you’d better deliver on your real tasks.  It could be a colleague or supervisee telling you why you’re overworked, why people laugh behind your back or why your best people are leaving.

The key to stopping compulsive nitpicking is hiring and training people who are at least as good as you are and then giving them their appropriate turf.  But of course, controlling bullies usually lack the guts to have good people around them.

How can you deal with a control freak boss?  Don’t take the attacks personally.  It’s not about you; it’s simply how they operate. Some choices are:

When Benni Cinkle was 13, she appeared in a YouTube music video that went viral, receiving over 200 million views.  At first, Benni was ridiculed by millions around the world for her awkward dancing, often referred to as “That girl in pink that can’t dance.”  They called her names and told her she should kill herself. A few of the printable names she was called were “lame, terrible, awkward, horrible, stupid, freak, loser, awful, worthless, annoying, fat and ugly, dumb.”  Other comments included, “She should probably look into suicide,” “Please just die” and “I’ll bet she wants to kill herself now.”

Did she let the jerks drag her down?   Did she lose her self-esteem and get depressed?  Did she commit suicide?

No.  Benni was a target, but she was not a victim!

Instead of reacting defensively, Benni didn’t take it personally.  She kept her spirits up.  She met their criticism with humor, honesty and understanding.  She was open and didn’t hide.  Soon, anonymous cyber bullies became fans and Benni's online reputation as an approachable, down-to-earth teen began to grow.  In the months following her unexpected popularity, Benni received tens of thousands of requests for advice from teens around the world.

Realizing she had been gifted with a platform that offered international reach, Benni decided to use her 15 minutes of fame for something positive. So she:

  • Started “That Girl in Pink Foundation” as a non-profit organization dedicated to the prevention of teen suicide.  TGIP focuses on any issue that may directly or indirectly lead to teen suicide, including: Teen Depression, Bullying, Cyber-Bullying, Teen Self-Mutilation, Teen Gay/Lesbian Support, Child Violence, Sexual Abuse, Teen Dating Violence, Eating Disorders and Teen Pregnancy.
  • Authored “That Girl in Pink’s Internet Survival Guide,” offering teens strategies for handling life online.
  • Organized a flashmob dance to raise donations for American Red Cross Japan Earthquake Relief.
  • Organized a walk for the Cystic Fibrosis Foundation that included hundreds of kids from 14 countries walking with her, virtually.
  • Recorded her single, “Can You See Me Now,” and donated profits to TWLOHA and GLSEN.
  • Visited schools across the U.S. delivering her “Don’t Just Stand There” anti-bullying presentation.

Let’s hear three cheers for Benni!

Find her at www.thatgirlinpink.org.  Invite her to speak at your school.  She’ll help you stand up to cyber bullies and stop bullying in its many forms.  She’ll inspire students to become defenders instead of remaining merely bystanders.

Nobody wants their children to be bullied.  We all want responsible school officials to stop bullying at their schools.  We all want other parents to teach their children not to be bullies.  We all want other kids to be witnesses and defenders when necessary. We all want the road smoothed for our children.

Of course we must do what we can to prepare the road with good enough laws and with clear requirements to hold school principals and district administrators accountable.

But since no amount of effort or number of laws against bullying in any of its forms – verbal, mental, emotional, physical, cyberbullying – will ever stop mean kids or their protective parents from bullying their targets, what can we do for our children?

Good parenting also requires us to prepare our children for the roads they’ll encounter.

Report to school officials but that’s only the second task. For example, Tom came home complaining that some other kids called him names, mocked his clothes, belittled his taste in music and even put down the way his parents looked and dressed.  His parents blew up and went to school the next day to have it out with the principal.  Since they ranted and raved and wanted the kids beaten in public or at least thrown out of school, they got no where.

Then they focused all their energy on the road – they wrote angry letters to the media, organized other parents and tried to get the principal fired.

Focus first on preparing the child. Tom asked, “Why do my friends call me retarded, gay, stupid, ugly?  Why don’t they like me?  What am I doing wrong?”  He was taking it personally; as if the other kids had the correct taste or accurate perceptions, and he was somehow being tested and failing. He thought there must be something wrong with him.  He was getting negative, uncertain and angry.  He was losing his confidence and self-esteem.

We rapidly found out however, that his friends at school weren’t saying these things.  The bullies were kids who really didn’t know Tom.

So we prepared Tom with his lessons for the real world.

  • There will be jerks who target you, but that doesn’t make you a victim.  Victims give in and give up.  Victims feel isolated and helpless.  Victims get depressed and commit suicide.
  • You’re okay; don’t take it personally.  There’s nothing wrong with you.  They don’t know you.  Test them – are they nice or are they jerks?  If they’re jerks, their opinion doesn’t tell you about you; it tells you about them.  Don’t ever let jerks control your feelings or emotions.
  • Choose to be upbeat – courageous, strong, determined.  Be happy while you learn how to stop themKeep a fire burning in your heart.
  • Stand up; speak up.  Use your talent and learn new skills.  Come back at them verbally.  Use humor; especially sarcastic humor.  Speak your piece.  Fight back if necessary.
  • Get your allies to act.  Tell your parents; tell your favorite, trustworthy teachers.  Get help.  Test your friends.  Are they real friends or are they just acquaintances or “friendlies” who hang out?  If they don’t care enough to get involved, they’re not friends.

Parents, be smart in how you prepare and fix the road. I’m all for fixing the road.  Just be smart about it.  The summer is the best time to prepare the road.  Work with principals, teachers and parents to develop clear and strong policies and programs.  Hit the ground running when school stats in fall.  Get the kids involved so they become witnesses and defenders.  Make it a whole community effort.

Prepare yourself so that when there’s an incident, like happened with Tom, you know what to do and can do it without being overwhelmed by your emotions.  Have a checklist.  Is it a one-time argument or on-going harassment, bullying and abuse?  What are the power dynamics?  What evidence can you get?  Does it happen to other kids?  Can you get witnesses?

Prepare the friends and their families. None of Tom’s friends defended him.  They wouldn’t even be witnesses until we talked with them and their parents.  Then they saw the power of choice and of standing together.

Parenting: Prepare the road or the child? Don’t make it an either-or choice.  Prepare both.  Prepare your children to teach your grandchildren.  Do you doubt they’ll also have to learn to stop bullies?

The key to cultivating the next leaders of your organization is to work every day to help the candidates get what they need in order to make their next steps.  By “cultivation,” I mean gardening – not training, grooming or developing.  Cultivation takes time, sunshine, water and manure. You should require candidates to make the same investment of themselves.  Any potential leader who isn’t willing to do that should be removed from your list.

To read the rest of this article from Austin Business Journal, see: Cultivating tomorrow’s leaders should be a priority for execs http://austin.bizjournals.com/austin/stories/2006/08/07/smallb4.html

Sometimes the next steps are easy – mastering and demonstrating specific skills.  The methods for learning may also be easy – training and practice.

More often, though, it’s not that easy.  The biggest challenge is mastering more difficult people skills – for example, making necessary adjustments of personal attitudes, learning how to lead different types of individuals.  You will have to weed out individuals who have poor attitudes – negative, defensive, arrogant, righteous, narcissistic, abusive bullies.

Many small business leaders concentrate on what they’ve been told they need to do in the workplace: develop vision and goals, bring in new clients, oversee daily details and monitor monthly earnings. Their meetings focus on tasks and tactics, on the urgent and daily business.

Since they don’t take time to cultivate their leadership team, they end up complaining that their candidates aren’t stepping up.  But cultivating the personal capabilities and people skills of the individuals they depend on is their most important task.

Managers of leadership candidates can play crucial roles without overburdening their schedules.

The key is offering yourself and your time – continuously, honestly and frankly.  Give up your excuses for not doing this personal, on-going mentoring, such as “too busy, don’t like emotion and personal interactions, I’m a big picture person, the worthy people will learn by themselves.”

If you keep putting off cultivating, you’ll continue being overwhelmed.  And you’ll wonder why your best people don’t develop – or why they quit.

O, the basic trap of enmeshment and co-dependency; when we think we’re responsible for someone’s happiness, for doing what they want.  Both men and women willingly give up their lives to serve others. Of course, overt and covert (sneaky, manipulative, narcissistic, critical, controlling) bullies try any way they can to get us to shoulder that burden.  Sometimes they just want to be catered to but often they actually believe that they’re entitled to our serving them.  Both men and women can be demanding.

Tom’s ex had jerked him around for years before Tom finally couldn’t take any more and divorced her.  Even though he got custody of their son, his ex continued to try to make Tom do what she wanted.  She called him when she needed home chores and repairs, car repairs and computer fixes.  She wanted him to change the visitation times to suit her whims or convenience.  She wanted him not to find anyone else to be interested in.  Of course, she wanted money from him.

Why do we take on the responsibility to serve others? Tom had all the usual reasons:

  • He had made marriage vows. It was important to honor his pledges, to never go back on his word.
  • He was raised to adjust and accommodate to what other people wanted.  Some of his old rules, values and beliefs were that he shouldn’t push what he wanted, that nice people tried to make others happy before they made themselves happy and that he shouldn’t be selfish.
  • One way she’d previously controlled him was by vindictive retaliation; she’d harass and abuse them relentlessly.  He was afraid that if he disagreed or upset her, she’d blow up like she’d always done and attack him and his son verbally, physically or legally.  He didn’t want to make it harder on his son, even though he was now 16.
  • The other way she controlled him was through blame, shame and guilt.  If he didn’t do what she wanted, her feelings would be hurt and it’d be his fault.  He couldn’t stand to make her cry by asserting himself over matters he thought “trivial”.  He convinced himself that it was easier to give in; then he’d waste less time defending himself from her emotional outbursts.
  • He didn’t think he should ever say anything bad about her to his son.  He thought that boys need to love their mothers.  Even though his son was a teenager and didn’t want to see his mother, Tom felt he should force them together.
  • He looked for the path of least resistance.  He still hoped that if he was nice and forgave her, if he appeased or gave in to her, she’d reciprocate and give in to him graciously next time.  Why fight when he could simply do what she wanted?  He’d learned that she’d never give up, never forgive or forget.

Intellectually, Tom realized that none of his approaches had ever worked with her.  She’d never relent or reciprocate in return for his appeasement, begging, bribery or reasonableness.  He knew she was a negative, critical, controlling boundary pusher who kept trying for more once she got something she wanted.

But emotionally, he still looked for the easy way.  It was as if the fight over the divorce had used all his strength, courage and determination.

Underneath all the psychoanalysis, he still felt responsible for making her happy.  She’d once been his wife.  She was the mother of his son.  He was an enmeshed, co-dependent caretaker.

Children are often the reason people finally act. Eventually, Tom realized that if he gave in to her desires he and his son would never be able to live lives of their own.  Also, he’d be giving into his cowardice and a false sense of responsibility.  If he gave in to her narcissism and self-indulgence, he’d be exposing is son to a lousy mom.  He’d be setting a terrible example for his son.  His son came first.

Finally, he realized that she was not the center of his world or his son’s.  We’re all responsible for anything a court requires, like alimony, child support and insurance.  But she was responsible for her own happiness.  He and his son were responsible for theirs.

People divorce to go their separate ways as much or as little as they want, but they are no longer responsible for and intimate with each other.  Tom can wish her well but it has to be from a distance and he has to be not responsible for her.  He has to protect himself and his son from her clutches.

He realized that he’d trained her to think that she would eventually get her way if she forced him angrily or manipulated him through blame, shame and guilt.  Now he’d have to train her differently – and legally.

Some common variants of this care-taking pattern are:

  1. Elderly parents – even though they were bullying, abusive, demanding, harassing and crazy; even though they brutalized you sexually, verbally and physically all your life, now they say you owe them or they plead poverty or helplessness.
  2. Adult children – they may be incompetent or crazy; they may be lazy, greedy or narcissistic, but now they want to be dependent and they want you to support and cater to them in any way they want.
  3. Extended family – they know better than you do about what’s right and they’re totally demanding and/or totally needy.  They say, “You wouldn’t want to disrupt family unity and cohesion by being difficult and uncaring, would you?”
  4. Toxic friends and co-workers – they need you to help or rescue them, to make their lives work for them.
  5. Clients – many mental health professionals, body workers and healers feel responsible for curing their clients.

Nora Ephron (“Silkwood,” “Sleepless in Seattle,” “When Harry Met Sally,” “You’ve Got Mail”) said that as she got older she decided she needed a list of people and things she simply was not going to think about any more.  In many ways it’s the opposite of a bucket list and just as important.  She started by putting a lot of celebrities in her “Ignore Bucket.”

In order to have the physical, mental and emotional space we need to make the life we want, in order to stop bullies and our self-bullying, we also need an “I’m not responsible for” list.  As a start, Tom put his wife on his list.

Who and what are on your list?

Leaders set the tone for the whole workplace.  Like a deadly infection, your emotions and reactions are catching.  Generals who panic will create panicky troops.  It’s the same at work. No, you can’t be yourself if you overreact to sudden changes, crises, bad news or big mistakes.  Your team will also overreact and blow it if you act:

  • Agitated, panicky.
  • Discouraged, negative, hopeless, helpless.
  • Stubborn, stuck.
  • Defensive, harassed, victimized, paranoid, abused, explosive, bullying.
  • Thrilled by a desperate adrenaline rush.

To read the rest of this article from Business First of Columbus, see: Leaders who overreact can poison workplace, infect staff http://columbus.bizjournals.com/columbus/stories/2006/10/16/smallb5.html

Over reactors always have excuses for why they must react the way they do.  But remember the fire drill that every public figure, including athletes and celebrities, must learn in order to be followed – keep your head, have fortitude, persevere.

Don’t get sucked into any situation as if it’s life-or-death, no matter how important you’re afraid it is.  Step back, put it in a long-term context that restores your spirit, and start thinking and strategizing.

Sometimes a walk around the block is enough; sometimes you have to talk it out in order to see the big picture; sometimes you simply have to give up fear and control, and just go for it.

The ultimate goal of all the methods is that you rally yourself so you can rally the troops, no matter how bad the situation appears.

An effective attitude begins with, “We can handle this. Here’s my plan.”  Or you first go to the appropriate leaders, develop the best plan you can and then spread it to the troops.

You need a plan, but you don’t need a perfect, 10-year plan.  Don’t become immobilized by over planning.

By the way, “all-staff” meetings carry an underlying message of overreaction – unless there’s been a public disaster and everyone needs to see the leader calmly, energetically and resolutely explaining the plan for dealing with the situation.

Otherwise, have the manager of each team champion the plan with determination.

Practice courage and strength by taking on challenges and risks.  Be capable of rallying yourself from setbacks and handling seemingly overwhelming crises, or let someone else lead in the face of adversity.

There is an upside; leaders can also set the tone for the good.  Like inherited immunity, calm, vigor and stamina are also catching.  When you’re spirited and resolute, you’re testing everyone else.  People who continue overreacting have to be weeded out before they infect your workplace.

Clara had finally created a family life with her husband and three children in which they could open up their feelings, fears, hopes and dreams and know they’d be listened to with understanding, caring and tenderness.  They wouldn’t stab each other in the back, throw up old mistakes and fears, put each other down or try to control the turf.  Instead, they’d be polite and civil in sorting through disagreements and in trying to find solutions they could all live with.  Acts of charity and compromise would be reciprocated. But with some of her extended family and some of her co-workers those tactics and her principles of openness, honesty, kindliness, consideration, compromise and tenderness got her routinely bullied, putdown and taken advantage of.

She didn’t want to violate her most cherished beliefs.  She didn’t want to treat people as if they were evil; she wanted to see the good in them.  She didn’t want to turn into a self-centered, narcissistic, uncaring, vicious, manipulative control-freak in order to protect herself.

So what could she do?

Let go of prejudices and abstract principles. Clara saw that as much as she wanted to see the best in every member of her extended family, she often was treated by their worst.  Their spirits might be pure but their personalities ruled their behavior.  After decades of contact, the alcoholics and rage-aholics still lashed out at her if she was in their line of sight, the jealous, manipulative, negative relatives still whacked her with their poisoned tongues; the weak and insecure relatives still put her down in order to puff themselves up.

No amount of sweetness, no amount of holding back and biting her tongue, no amount of defending herself and her family, no amount of asking politely, no amount of offering to compromise had changed their behavior.

After one particularly brutal family occasion, she saw things as they really were: she had held back because she hadn’t wanted to give up on them, she hadn’t wanted to see them as evil, she hadn’t wanted to hurt them in retaliation.  Her values and principles were leading her to put her head in the dragon’s mouth – her need to treat all people the same way no matter how they’d treated her; her hope that if she was nice enough, they’d be nice in return.

So what could she do?

Test the world – nature and people. Clara finally broke through to a new way of being in the world.  Instead of having universal principles determine how she’d act, she’d test the world and let nature and people tell her the way they were.

Of course, she’d already done that with nature.  She’d already figured out how to live in a world where things fell downward, where if she turned her steering wheel she’d go in a certain direction, where if she didn’t put gas in her car or charge her cell phone they wouldn’t work.

Now she’d test other people, not herself.  She’d assume that when people were nasty or blamed on her, that didn’t tell her anything about her.  Because they weren’t happy didn’t mean she was a failure or bad person.  She didn’t need to wallow in blame, shame or guilt.  She didn’t have to do everything to please them, it wasn’t necessarily her fault.  What they said and did told her about them – their habits, standards and ways they related to people; what they wanted and how they tried to manipulate, coerce or verbally abuse other people in order to get their way.

Create an environment that’s rich, gracious, inspiring and thrilling. Clara finally realized that her most important value or goal was to create and maintain the wonderful environment she had with her immediate family.  She’d do her best to create as much of that as she could in other areas of life – with her extended family and in the workplace.

But did she have to let everyone in or could she be judgmental?

Let people show us how they’re likely to act and what it will take to protect ourselves. Every person had shown Clara what treatment to expect from them.  They’d also shown her what to do to get them to stop hurting her.

Some people showed her they’d reciprocate kindness with kindness.  Others told her that to get them to stop hurting her, she might have to smack their noses (figuratively, verbally or literally) just like when she was training her dog.  Sometimes she might have to maintain a distance of 2,000 miles and no phone or internet contact.  She’d simply have to pay careful attention to how they acted, not what they said, and adjust her tactics accordingly.

Clara would not have to judge their identity or try to decide whether they were good or evil.  She would not get involved with their reasons, excuses or justifications.  She’d simply be discerning and accurate about their behavior.  She’d also assume that they’d continue behaving the way they had until she got long-term evidence of change.  Then she could decide whether to trust that change – tiny bit, by tiny bit.

Use different tactics to succeed in different situations. Clara had a lot of control within her extended family as long as she was willing to invite people into her environment if they behaved in a way that supported it and to exclude people who might pollute or destroy it.  Acting that decisively would probably result in huge rifts in the extended family, but Clara had to decide what was more important for her.  Then she could adjust her approach depending on the situation and people involved.

At work, Clara had less control.  But, if she had the strength, courage and determination, she still could adjust her tactics.  She could see the few people at work who had taken advantage of her and she knew, in her heart of hearts, that because she’d tolerated their hostility and attacks, they’d simply become bolder.  The more she had allowed them to push her boundaries, the more they’d push.

She knew she’d have to assert herself and learn to push back.  She needed to free herself to push back and learn to use her tongue and political savvy to get them to focus on someone else.

But did protecting herself make her a bad person? She decided that it didn’t.  Those bullies, like many pets, had showed her what it would take to get them house-trained.  And now she was willing to do the training!

When she adjusted her tactics to fit the different people, she was able to stop their bullying.

It had been a wonderful 9 months for Jane and her husband.  Their youngest child went off to college and they had the house and their lives to themselves.  No more picking up after the kids, waiting on them, cleaning up the bathrooms after them, helping them through their emergencies.  They got over the initial shock of having an empty nest.  They felt free and spontaneous again.  Their chores were light. Then their son moved back in for the summer.  And it was like having a 200-pound-baby thrashing about in their nest.  He was a good kid, had done well his freshman year and they did love him.  But it was a royal pain taking care of him again.

What could they do?

They tried the usual ways of asking, lecturing, berating and arguing, but he continued acting the way he had before he’d left.  He seemed to think he was an entitled prince.  This was his vacation and he wanted to do only what he wanted to do.  When they wanted him to do more, he tried to beat them into submission with angry temper tantrums or to manipulate them to back off by using blame and guilt.

Jane and her husband realized they were making no progress.  They had training him to expect to do nothing and get away with being surly.  Asking without consequences was just begging.  Appeasing him didn’t buy them the civil, polite behavior they wanted.

They didn’t want to throw him out; how could he support himself?  Or would he start hanging out with bad company?

They finally told him that since he was no longer a little baby and since he wanted all the rights and privileges of a responsible adult, he was now a guest in their home.

  1. As a guest he had certain responsibilities, like treating their stuff the way they wanted (not the way he felt like), picking up after himself and asking permission to use their things.  They knew that he would act like a good guest if he was staying at a friend's or even an aunt or uncle’s house.  They loved him and he was doing well at school and seemed to be on his way to making an independent life for himself and they expected him to act like a good guest.
  2. They said they wouldn’t accept being treated like victims, servants or slaves, cleaning up after their master.  They wanted an adult relationship with an adult they might like being with.  If he wanted something from them like room and board, loan of a car or college tuition, he had to pay for what he got by being fun, polite and civil.  He also had to get a job so he wouldn’t be hanging around all day.  That’s what adults do.
  3. They said that in his absence, they had created an “Isle of Song” for themselves.  No toxic polluters allowed.  Anyone who wanted to get on that isle had to add to the music and dance.  Was he willing?  They knew he could because he acted great around everyone else.

Of course be blew up and tried anger (how could they treat him that way) and guilt (didn’t they love him any more?) to continue to get his lazy, selfish, narcissistic, self-indulgent way.

Even though they suddenly saw him as a bully, they laughed good-naturedly and applauded his efforts to get what he wanted from them.  Literally applauded.  And then they graded his tantrums: was that a 9.2 or a 6.5?

They told him that he had ‘til Friday to find a place with a friend.  They were converting his room into the exercise room they’d always wanted.  They told him they were going to buy boxes to pack up all his stuff stored in the garage.  And then they went out for coffee and left him alone.

When they returned, their son apologized.  He could see they were serious and he’d be a great guest.  They had previously agreed to act sad if he said this, and to pretend hat they’d really wanted the exercise room.

They’d also agreed with each other previously to take him back provisionally on a weekly basis.  They’d provide a list of chores and met weekly to review performance.  But cheerful, gracious and polite behavior was graded at every interaction.  Harassment, bullying or verbal abuse were not tolerated.

Summer with him became fun; except when his older sister came home for two weeks.  But that’s a different story.

Some variants:

  1. A grown child who is independent but has to move back suddenly because he lost his job or just got divorced.  It’s only for a short time while he gets back on his feet and moves out again.
  2. A grown child who’s life is a mess and needs to move home because she can’t make it on her own.  She hates you and blames all her problems on you.  And you’re afraid she’ll move in permanently.

Sneaky, manipulative, covert bullies try to force us into difficult, all-or-none choices.  They figure we won’t make the hard choice; we’ll choose them instead.  Don’t accept the choices they present to us. Don’t give them control of how to look at things. For example: Tim’s first wife had died 20 years ago and he’d been happily married to Jennifer for 15 years.  She’d tried to be a good step-mother to Tim’s daughter and son, despite hatred and intense provocation, especially from Tim’s daughter, Coral.

Coral was now 28.  She’d harassed, abused and bullied Jennifer all during her upbringing.  Two years ago she’d even slapped Jennifer in the face.  Coral’s excuse was always that she was still suffering because her mother had died, because Jennifer didn’t give her everything she wanted and because it was Tim’s fault that he wouldn’t defend her.

Actually, Tim had been riddled with guilt and, although he’d pleaded with Coral to be nicer to Jennifer and to himself, he’d never enforced any consequences that mattered to Coral.  In fact, he’d trained Coral to believe that if she was nasty and negative, and threw temper tantrums long enough, he’d relent and give her what she wanted.

Jennifer had always felt like a second-class citizen, lower on Tim’s priority list than Coral.  Tim always excused Coral by saying that she was young and still suffering from her mother’s early death.  He excused his tolerating Coral’s behavior, his not protecting Jennifer by saying that eventually, if he loved and forgave Coral enough, she’d come around.  He didn’t want Coral to feel unloved.

Jennifer thought Tim simply avoided conflict with his daughter because she’d never be reasonable, apologize or compromise.  He gave Coral control because Jennifer was reasonable and understanding, so he could more easily ask her to give in.

Finally Coral had the leverage she wanted.  She gave birth to Tim’s only grandchild.  Then she laid down the law.  He’d have to choose: either her and his grandson or his wife.  If he chose Jennifer, he’d never see his grandson and Coral would bad-mouth him to everyone.  She’d also turn his grandson against him.

There are many other examples in which bullies below the radar try to force these difficult choices on us:

  • New husbands or wives who try to force spouses into choosing between them or the kids from a previous marriage.  It’s especially difficult on the parents if the biological kids are going through a troubled time and spreading their unhappiness around.
  • Toxic parents who want us to choose between them or our spouse.

In all these examples, a bully presents us with a difficult choice: them or someone else we love.  In all these examples, we know the truth we’ve been trying to avoid acknowledging: someone we love is bullying us.  They’re trying to beat us into submission in order to get what they want.  We also know the difficult truth: if we give in to this blackmail, it’ll never end and the price will keep increasing.

So what can we do?

In all these examples, the same process opens the door to the rich and grand future we yearn for:

  1. Accept that we’ll never get what we want if we give in to blackmail. Accept that the blackmailer wants to control our lives – they want to tell us what’s right and what we must do; or else.  Accept that we’ll never change these narcissistic predators by begging, bribery, peace-making, the Golden Rule or unconditional love.  Tim had to accept that although he loved his daughter, he didn’t like her and he dreaded any interaction with her.
  2. Decide what behavior we must have and what we will tolerate in our personal space. Forget about the name of the relationship and focus on the behavior. Set high standards for how people have to behave in order to be invited into our space.  What values are more important than which others?  What’s the life we want to live, given the givens that other people try to force on us?
  3. See the choice for what it really is.  Tim finally saw that the choice was not between his daughter or his wife; it was between being beaten and controlled by his daughter or his life. In order to have the life he yearned for, he had to choose to be a person worthy of that life.  He had to have the courage of his deepest desires.
  4. Protect our personal environment from pollution, even by those we love.  That meant that Tim had to act with courage and determination to defend his personal space from any toxic polluter, even from his daughter and from the weakest, most needy, most cowardly part of him.

By choosing the life he wanted, which he shared with Jennifer, Tim chose the possibility of a wonderful life.  He and Jennifer started doing things they’d always wanted to.  They stopped wasting their time thinking about Coral.  Tim stopped being depressed and riddled with shame and guilt.  They started being happy.

But what about Tim’s broken heart because he couldn’t see his grandson? There’s no way around that.  Tim’s daughter was adamant: she wouldn’t let him see his grandson.  However, we must remember that we can never appease predators and vampires.

But eventually, Coral and her husband divorced and her husband, who had finally seen how Coral operated but was no longer afraid of her, let Tim and Jennifer bond with his grandson.  Eventually Coral needed money and Tim had to decide if he wanted to put her on a pay-for-play plan.  Should he give her a little money each time he and Jennifer saw his grandson?

For some examples of different tactics, see, “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

The worst part of having a curmudgeon on your staff is that you may have to put up with him, at least temporarily, if he’s valuable to your organization.  But he has to be very valuable.  And “temporarily” is the key word. Imagine, for example, a senior manager who criticizes every idea and decision openly at meetings and also behind his boss’ back.  Sometimes, he simply rolls his eyes, snorts, drums his fingers or overtly uses his smart phone.  The major expression of his negativity is “harrumph.”

To read the rest of this article from the Memphis Business Journal, see: When should you keep a curmudgeon? http://www.bizjournals.com/memphis/stories/2007/02/05/smallb3.html

He’s worse than impersonal.  He’s an active curmudgeon.  He makes clear he won’t go to birthday parties and other celebrations because they’re a waste of time and he’s too busy.  Or he goes and grumbles audibly the whole time.  You can almost hear him saying, “Bah. Humbug.”

He always knows the “right” answer and thinks “discussions” are him expressing his opinion, followed by everyone else acting instantly on his plan.  He’s an expert at harassment, bullying and abuse of power.  If he’s entrenched in the organization, he’ll even criticize his boss publicly.

This curmudgeon’s actually pleased he has a reputation as a no-nonsense guy.  When employees leave his department, he’s sure they couldn’t stand his high standards, weren’t willing to work hard enough or didn’t have the brains to keep up with him.

The most devastating effect of allowing such bullies to stay is that your actual culture – not the politically correct statements you’ve posted on wall plaques – is exposed.  Around these cranky, negative, toxic people, performance decreases and behavior sinks to the lowest level tolerated.  Also, creativity is destroyed, morale plummets and turnover increases around him.  That may convince you to make a thoughtful decision about removing him.

Many experts tell you to get rid of the curmudgeon right away; it’s the people-oriented, moral thing to do.

Dealing with “special cases” I have a somewhat different view.  In some fields and with some tasks, you may decide to accept the behavior because he’s unique and successful.  Typically, those are the fields in which genius counts.  Some examples are: the arts and theatre, surgeons, researchers, inventors, programmers, architects and athletes.  Or a special case may be the owner’s mother or children.

If you want to retain other valuable managers and maintain a respectful culture for the rest of the organization, make clear to everyone, including the curmudgeon, your reasons for keeping him, the behavioral lines he can’t cross and your plans to minimize brain damage to the rest of the staff.  Otherwise you’ll simply allow him to victimize everyone.

As his boss, you’ll have to micromanage him.  The words “communicate better” don’t have any meaning to him.  He thinks he’s communicating just fine and doesn’t know or value any other way.  Use behaviorally specific cue cards, “Say this. Do that.”

Peers will often put up with a curmudgeon because they can minimize contact and laugh behind his back.

But if he’s your boss, decide whether to put up with his behavior cheerfully, try to get upper management to change the behavior, transfer or retire.  Don’t endure behavior you can’t live with cheerfully.  Life is too short.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

The second edition of “Bullies Below the Radar: Wise Up, Stand Up and Stay Up,” documents the personal journey to courage, strength, determination and skill of Grace, a wife and mother, who finally accepted that she was being controlled and bullied by a stealthy, sneaky manipulative husband. Grace finally accepted that for years:

  • She’d lived in a frustrating, hostile marriage, full of drudgery and pain.
  • Even though she hadn’t been physically abused or beaten, she’d been worn down and controlled by serving her husband and by arguing that hadn’t improved the relationship.
  • She’d suffered watching herself and her children get harassed, manipulated, controlled and bullied.
  • Her love, understanding, sweetness and kindness had not changed him.
  • His numerous apologies simply kept her coming back, but he won’t change.

Grace discovered that she couldn’t make things better by being a peacemaker.  Tactics like begging, bribery, understanding, endless praise, appeasement, politeness, ‘second chances,’ forgiveness, sympathy and unconditional love, and the Golden Rule usually encourage more harassment, bullying and abuse.  We won’t get the results we want; we won’t stop emotional bullies or physical bullying unless we’re clear about which values are most important to us.

She stopped wallowing in negative self-talk, perfectionism, blame, shame and guilt, which had led her to get discouraged, depressed, despairing and easily defeated.  She’d lost her confidence and self-esteem.

On her journey to taking power, effectively setting boundaries and voting her narcissistic husband off her “Isle of Song,” she learned:

  • To recognize the seven warning signs of bullies below the radar, including sneaky patterns of bullying behavior, and the mental, emotional and spiritual costs accepting bullying.
  • To go beyond magical thinking to overcome the six most common objections to standing up to bullies.
  • To stop using the nine common strategies that fail to stop bullies.
  • What to do if at first she didn’t succeed.
  • The seven success strategies that will be effective in any bullying situation.
  • A seven-step process to plan tactics that will be effective in any particular situation.
  • How to protect her personal ecology and create a bully-free future.

Applying these real-world techniques, she got strong, courageous, determined, persevering and flexible in order to stop bullies of all types – controllers, critics, exploders, pushy perfectionists, prying questioners, emotional intimidators, smiling manipulators, relentless arguers and more

Grace learned that, “History is not destiny.”  Using the step-by-step instructions presented here, Grace changed her mind-set and built her courage, character and skill.

My advice: Don't be a victim waiting forever for other people to grow up or change.  Don’t accept bullies’ reasons, justifications and excuses.  Don’t suffer in silence.  Use your own power.  Say “That’s enough!”  Say “No!”

For some examples of different tactics, also see, “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Imagine you’re a newly appointed project leader of an existing management team.  How do you know if you’re walking into a club of entrenched buddies who want to run the show and will sabotage your efforts?  And what can you do about it? To read the rest of this article from the Business Journal of Jacksonville, see: Fire people who think they’re entitled to run things http://jacksonville.bizjournals.com/jacksonville/stories/2007/04/23/smallb3.html

I recently observed a team of a dozen managers with that dynamic.  Harry was the newly appointed project leader.  His two predecessors, also experienced leaders, had been unable to move the team forward.  Both reported problems building team agreement and developing aligned effort.

Sitting in on a team meeting, I saw two people repeatedly cast furtive glances to a third, who signaled displeasure by frowning, eye rolling and head shaking.  After each instance, the trio resisted the direction being taken by the rest of the group.  During a break, the three clustered outside, reinforcing caustic personal comments about Harry.

A little investigation on my part revealed the extent of the pattern.  One person was the Queen Bee, obediently supported by her attentive court.  She thought she should run the whole team because she always “knew best.”

The core of the pattern is that righteous and arrogant people feel entitled to special privileges.  They make their own rules and have double standards.  They’re self-reinforcing, and ignore or don’t care about what other people think.

The pattern is a common one.  It’s especially prevalent on boards of directors and in government offices and nonprofits.  People like this trio will fracture any group, destroy productivity and subvert the next generation of potential leaders. Their personal agendas to achieve power and esteem take precedence over the job.

What can you do if you find yourself in a similar situation?

  • Recognize that fixing it will take determination and skill.  A powerful image of the situation will help keep you on track.  Harry saw them as a grown-up version of a high school clique; three princesses who know they’re the best and deserve to be in charge.
  • You can try reaching out to the offenders in an effort to get them working with the rest of the team.  But don’t count on that approach succeeding.
  • Harry tried a conciliatory approach but the trio was so arrogant and deluded that every gesture he made to find common ground was interpreted by them as an admission that he was wrong, was begging forgiveness and was ready to follow their direction.  The previous two leaders had also tried to placate them and failed
  • But, whether you’re a peer or a project leader, you can’t afford to ignore them.  If left unchallenged, they form a not-so-secret power structure that will sabotage your best efforts to succeed.  They will force you to take sides.  For them, it’s about control and adoration.
  • Don’t be a faithful drone.  Take steps to take away their power to do harm the organization.
  • Reasoning and evidence won’t change these people.  And only a small percentage of them learn their lessons from their obvious failures.
  • This is not a task for wimps.  You’ll need the help of your management, which means you need to do your homework and document your case.  Look for a smoking gun.  When you’re ready, shine a light on the pattern and confront the offenders head on.

If you find yourself in a situation like this one, quietly build an airtight case, gather allies and act decisively.  And be prepared for a battle.  People like that trio are a cancer in any organization. Remove them surgically before they metastasize.

If we don’t act promptly and decisively, performance decreases.  Behavior sinks to the lowest level tolerated.  Narcissists, incompetent, lazy, gossip, back-stabbing, manipulation, hostility, crankiness, meeting sabotage, negativity, relentless criticism, whining, complaining, cliques, turf control, toxic feuds, harassment, bullying and abuse thrive.  Power hungry bullies take power.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

We want to be people of our words; we want to be ethical and honest, and have trustworthy character; we want to do our duty.  But sometimes our loyalty to our vows – especially our marriage vows and vows to take care of parents or children – makes our lives a living hell and also sets a terrible example for our children. Deep in our hearts we know we must stop being loyal to those vows or our lives and spirits will be destroyed. But how can we stop honoring our vows?

Some examples:

Some examples:

  • In public we pledge many things in our marriage vows. But suppose our spouse turns out to have deceived us and reneges on their side of the vows?  Suppose that husband turns out to be physically, mentally and emotionally abusive?  Suppose he harasses, controls, bullies or abuses his wife?  Supposes he justifies his actions by saying that he’s the head of the house and she must do what he says?  Or suppose he blames his lack of self-control on her and uses threats, guilt and shame – his rage and violence are her fault and if she did what she should, he’d treat her better?  Or suppose that wife turns out to be manipulative and controlling?  Or supposes she’s lying, crazy and always verbally, emotionally and physically abusive in order to beat the husband into submission?
  • In private we may pledge many things to our parents, especially as they get older. But suppose they’re narcissistic, demanding, bullying and toxic.  Suppose they squander all their money against our advice and then they insist we spend all our money on them – either taking care of them or sending them to an expensive, assisted living facility?  Suppose they are relentlessly critical, scolding, chastising, whining, complaining and demeaning, and nothing we do is ever good enough?  Suppose they are vicious in private but sweet as sugar in public, so every thinks they’re saints while they act like devils in private?  Suppose they’re lying, manipulative and back stabbing – they praise their favorite child, put us down and leave everything to the favorite while we’re the ones taking care of them?  Suppose we think we’re responsible because they raised us, we think we owe them and we still want their approval?  Suppose we feel guilty if we think of acting like ungrateful children and abandoning them in their hour of need?
  • In our hearts we pledge to take care of our children until they can take care of themselves very well. But suppose they’re 40 and still living with us because they never took our advice and never got good careers or married the right person or held a job?  Suppose our toxic children are rotten to us until they need something?  Or they threaten to deprive us of our grandchildren unless we give them everything they want, even to divorcing our spouse, whom they hate?  Suppose they still act like spoiled, vicious, toxic teenagers, blaming us for all their failures, feeling entitled to everything they want, full of sneering sarcasm, back-talk, temper tantrums and demanding that we slave for them?  Suppose we still think that if we love them enough, if we’re nice enough to them they’ll finally grow up and become successful?  Suppose we’re afraid they’ll fail completely and end up homeless if we don’t give them everything they want?

Those are horrible scenarios but all too common.

Probably, we’ve discovered the hard way that we can’t make things better by being peacemakers.  Tactics like begging, bribery, endless praise, appeasement, ‘second chances,’ forgiveness, sympathy and unconditional love, and the Golden Rule usually encourage more harassment, bullying and abuse.  We won’t get the results we want; we won’t stop emotional bullies or physical bullying unless we’re clear about which values are more or less important to us.

So we wallow in negative self-talk, perfectionism, blame, shame and guilt.  We get discouraged, depressed, despairing and easily defeated.  We lose our confidence and self-esteem.

Often, we stay stuck in those versions of hell because we gave our word and we’re people of integrity – even though they broke their side of the bargain, we understand how hard it has been for them.  We think we must honor our pledge or we’d be just as bad as they are.

I say that’s a big mistake. I say, “Choose life, not a slow spiritual and emotional death.”  I say, “Examine your hierarchy of values and get clear about which values are more important to you.  Then honor the most important ones gracefully and cheerfully.”  And make yourself cheerful living a great life with your choice.

Don't be a victim waiting forever for other people to grow up or change or die.  Don’t suffer in silence.  Use your own power.  Say “That’s enough!”  Say “No!”

Often, we avoid examining that hierarchy of values and discarding those early vows until we are forced to.  We may not be willing to protect ourselves but we will act resolutely to defend others.

For example, our crazy or bullying spouse abuses the children and only then does our spirit rise up with fierce determination to protect our children.  We discard that marriage vow for the sake of something much more important than loyalty to a toxic spouse – loyalty to our children

Or the toxic parents are so abusive to our spouse and children that we take the power we need to protect what’s more precious than our toxic parents – our marriage and our children.

Or our toxic children are so vicious, nasty and abusive that our spirits will stand no more – we’ll protect our marriages, our health and our retirement funds from the energy vampires who want to suck us dry, even if they’re our own children

For some examples of different tactics, see, “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up,” “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Sometimes we must fight ferociously to stop bullies at school, at home and in the workplace because the responsible authorities won’t act, despite the evidence. But other times, we are the problem.  We have conflicting values we can’t choose between so we don’t act effectively; we stay stuck – uncertain and indecisive.  We vacillate instead of acting with determination and perseverance.  We give in.

A few examples in different areas of life are:

While many other values and reasons can factor in, including important ones like keeping a job that puts food on the table or even survival.  I hope you can see that if all of our values are held to be equally important, then when they contradict each other, we’ll be stuck.  Or, if one value is always held to be most important, for example, non-violence, or being nice and sweet, or never disagreeing or upsetting someone, then we’re guaranteed to fail in some situations.

The way out of this impasse is to:

  1. Rank our values in importance; have a hierarchy of values. Then we know which one is more important in which situations.  For example, is it more important that your children have contact with an angry, hostile, bullying, controlling, abusive, brutal parent because children need parents or is it more important for your to set an example of standing up to bullies and protecting them from being beaten, even if that means they don’t see that parent?
  2. Honor the most important values first. Don’t honor a lesser value if that means you won’t be able to honor a more important value.  If honoring a more important value conflicts with a lesser value, honor the ones that are most important.
  3. Plan a strategy that’s most likely to succeed. Children tend to blurt things out.  They think that if they’re right, that’s enough.  Everyone will follow them or some protector will rescue them and make things right.  Adults know that in order to succeed we often have to be careful in how we do things.  And there may be no rescuer, no matter how right we are or what we think we deserve.
  4. Carry out the strategy with single-minded focus, determination, courage and perseverance. Be relentless in a good cause – your most important values.
  5. I am not recommending situational ethics; I am recommending situational tactics.

We won’t make things better for ourselves or our children by being a peacemaker.  Tactics like begging, bribery, endless praise, appeasement, endless ‘second chances,’ unconditional love and the Golden Rule usually encourage more harassment, bullying and abuseWe won’t get the results we want; we won’t stop emotional bullies or physical bullying unless we’re clear about which values are more or less important to us.

If we don’t create a hierarchy for conflicting values, we’ll wallow in negative self-talk, blame, shame and guilt.  We’ll get discouraged, depressed, despairing and easily defeated.

We can use many techniques to clarify our patterns and to prioritize our values in a way that will make us more effective and successful.  The take-home message is always to cut through impasses and solve our problemsDon't be a victim waiting forever for other people to protect you.  Use your own powerSay “That’s enough!”  Say “No!”  Stopping bullies is more important than never using violence.

For some examples, see “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up,” “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Turf wars are a well-known fact of life in many organizations.  Lesser known, but far more destructive, are positioning wars – struggles by two or more opponents for the top spot in an organization. Turf wars aren’t any fun.  But they’re mostly defensive – people trying to protect their turf from encroachment by a real or imagined rival.  Positioning wars are far more aggressive and destructive.  They involve a fight to become No. 1 immediately or, at least, the heir-designate to whoever’s in charge now.

Turf battles often lead to bureaucratic slowdowns.  Positioning wars can ruin the very kingdom being fought over.

To read the rest of this article from the Dallas Business Journal, see: Positioning wars can ruin a business http://www.bizjournals.com/dallas/stories/2007/04/30/smallb2.html

Imagine the consequences when two powerful, competent princes, who run different operational units, fight to determine who’ll inherit when the king retires:

  • Political in-fighting takes precedence over vision, mission, productivity or clients.  Good staff stops trying to make a productive difference.  Meetings degenerate into skirmishes.  Soap opera flourishes.
  • The princes circle each other like birds of prey seeking to uncover hidden agendas. Unofficial power centers are established.  The princes’ teams reflect their antagonism.    They focus on the faults of the other team and the hidden meanings behind looks, words and deeds.  They score trivia points by publicizing the other faction’s setbacks or their own minor victories.
  • Innocent bystanders aren’t safe.  Neutral parties are inevitably drawn into choosing sides. Tension and terror activate childhood coping strategies.  Everyone watches their words more carefully than their productivity.
  • Bad apples suck up to each prince looking for protection and power.  Slackers try to turn their protector against managers who pressure them to be more productive.
  • Previously productive people become double agents or assassins.  Even within teams, suspicion prevents aligned, concerted effort.
  • Clients are ignored or entangled in alliances.

Positioning wars are even more debilitating if the princes had previously been able to work together effectively.  Most people don’t adapt effectively to the dramatic change in environment.  They’re blindsided, feel victimized and waste time bemoaning their undeserved fate.

Competition stimulates creative juices and inspires outstanding achievement.  But cut-throat, internal war inevitably scorches the land.  If you’re still the king, act decisively to aminimize destruction from the princes’ fighting.

Positioning wars create the same symptoms. Performance decreases.  Behavior sinks to the lowest level toleratedNarcissists, incompetent, lazy, gossip, back-stabbing, manipulation, hostility, crankiness, meeting sabotage, negativity, relentless criticism, whining, complaining, cliques, turf control, toxic feuds, harassment, bullying and abuse thrive.  Power hungry bullies take power.

Don’t waste your valuable people time on slackers.  You won’t make things better being a peacemaker.

Begging, bribery, endless praise, appeasement, endless ‘second chances,’ unconditional love and the Golden Rule usually encourage more harassment, bullying and abuseStop emotional bullies and stop bullying.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

What can you do if:

  • Teachers, principals and school therapists are the bullies but they won’t admit it?
  • Teachers, principals and school therapists minimize school bullying or won’t believe that your child is being bullied?
  • Bosses won’t stop bullies in the workplace?
  • The police won’t stop bullies at home?

The first step is always to document – that’s called “getting compelling evidence.”

But how?  Modern technology puts getting evidence in the hands of everyone.

For example, as reported by the Huffington Post, “Stuart Chaifetz sent his 10-year-old son to New Jersey's Horace Mann Elementary School wearing a hidden audio recorder.  The move came in reaction to accusations from the school that his son Akian was having ‘violent outbursts,’ including hitting his teacher and teacher's aide -- claims that Chaifetz claims are against his son's "sweet and non-violent" nature.  Akian, who has Autism, returned with a tape containing hours of apparent verbal and emotional abuse from his classroom aide and teacher -- whom Chaifetz identifies as "Jodi" and "Kelly" -- a recording which his father later published on YouTube.”

“As the tape continues, the teacher and teacher's aide's behavior turns from inappropriate to cruel.”

Also, “This was the case for parents of a special needs student at Miami Trace Middle School in Ohio, who sent their daughter to school with a hidden tape recorder last fall after the girl repeatedly complained about teacher bullying.  The revelation was shocking: the educators on the recording called the child lazy and dumb, and forced her to run on a treadmill with increasing speed.”

In those cases, the teachers were bullying the students.  But the same method would be effective for gathering evidence about other kids who are bullies and for stopping bullies at work and at home.

It’s hard to ignore that kind of evidence, even for do-nothing principals who want to look the other way, who won’t stop bullying.  Those negative, do-nothing principals are usually a major factor in suicides of victimized kids.

Those teachers and principals will need to be forced before they’ll do anything.  You won’t make things better for your child by being a peacemakerBegging, bribery, endless praise, appeasement, endless ‘second chances,’ unconditional love and the Golden Rule usually encourage more harassment, bullying and abuseThese incompetents may initiate processes but they won’t do the difficult work of getting results.  They won’t stop emotional bullies or physical bullying.

The take-home message is always to give the responsible authorities a chance, but if they don't do their jobs to stop a pattern of school bullying, solve the problem yourselfDon't be a victim waiting forever for other people to protect you.  Use your own powerSay “That’s enough!”  Say “No!” Stopping bullies is more important than never using violence.

I’m not a lawyer.  Check your state laws about what you’re allowed to do to get evidence in secret and what’s illegal.

The steps are:

  1. Get evidence.
  2. Get a lawyer.
  3. Get publicity.
  4. Get a law suit started.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

You’ve heard it a hundred times, “A great manager can motivate anyone.” Hogwash.

The fact is some slackers simply don’t care and are beyond motivation.  And it’s a waste of your limited time and energy to keep trying.  If you’re sick and tired and stressed out because you’ve accepted responsibility for motivating slackers, prepare for the inevitable effects of continued frustration and emotional pain.  You’ll be exhausted, burn out and get physically ill.

Unfortunately, managers often find themselves pressured to motivate everyone.  And both they and their bosses may see these managers as failures when they can’t pull it off.  It’s time to give them a break.

To read the rest of this article from the Business First of Louisville, see: Don’t stress out trying to motivate slackers http://www.bizjournals.com/louisville/stories/2007/05/28/editorial3.html

Many slackers are like teenagers who don’t want to take out the trash or clean their rooms.  They pretend they’re not responsible or don’t know how.  They act as if there’s a debate going on between them and their managers, and they don’t have to do the work unless they like the bribe.  Slackers are sneaky, manipulative bullies.

Motivating your employees is an important part of being a good manger.  It’s also important to recognize the ones who can’t be motivated, so you don’t waste time trying to do the undoable.

If they’re not performing, let them know immediately and link consequences and rewards to performanceYou can’t make them happy enough to work hardIf they don’t respond to praise or fear with increased productivity, let them look for a job where they’ll be appreciated for slacking.  Or, maybe, a termination will change their slacker attitude.

You’re not looking for people who require constant motivation and micromanagement.  You’re looking for people who come to you inspired and eager to face challenges, who take responsibility and who succeed.

Keeping a slacker forces good performers to pick up that slack.  You’re simply spreading the stress around so you don’t have to bear the whole burden.  That’s a poor reward for a good performer.  It’s as if you’re saying, “I can count on you so I’m going to give you a bonus of extra work.  We’re going to continue paying that underperforming slacker while you carry their slack in addition to the two jobs you already do.”

The most dismal cases are in organizations that promote slackers to management or allow slacking managers to stay.  That spreads slacking over a wider territory.

In the real world it’s everyone’s job, including a president or CEO, to motivate his supervisors that he’s worth keeping.  Why should it be up to your managers to motivate the slackers on your payroll?  Slackers should be working hard to motivate you to keep them.

Slackers create the same symptoms.  Performance decreases.  Behavior sinks to the lowest level tolerated.  Narcissists, incompetent, lazy, gossip, back-stabbing, manipulation, hostility, crankiness, meeting sabotage, negativity, relentless criticism, whining, complaining, cliques, turf control, toxic feuds, harassment, bullying and abuse thrive.  Power hungry bullies take power.

Don’t waste your valuable people time on slackers.  You won’t make things better being a peacemakerBegging, bribery, endless praise, appeasement, endless ‘second chances,’ unconditional love and the Golden Rule usually encourage more harassment, bullying and abuse.  Stop emotional bullies and stop bullying.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

A nine-year-old, third grade student from Colorado Springs was recently suspended for fighting back against another student who had bullied him repeatedly  The target had complained to school authorities, but they had not protected him. Both boys were suspended for fighting.  The school defended its actions: "If a student is involved in a physical altercation on school property, they are automatically suspended. District 11 schools employ many anti-bullying teaching techniques … and none of these methods include violence or retaliation," the school said in a statement to KDVR.

What should you tell your child:

  • If he's in elementary school and is being bullied and the responsible teachers and principal do not stop bullying?
  • How should he stop school bullies?
  • Is the punishment fair?

The school officials are saying that even though they can't stop school bullying, even though they don’t stop negativity, harassment, abuse or physical, mental or emotional violence, even though there’s a pattern of bullying, the targets are not allowed to defend themselves by fighting back.  According to the school officials, not using violence, even if it makes you helpless, is a more important value than protecting yourself.  Being a victim is not as bad to them as fighting back.  Process counts more than results.

Maybe the school principal should be suspended for not doing his job.

The school officials are saying that process and techniques are a more important value than getting results, even if they create victims because their techniques don't protect the targets.

I disagree.

Protecting targets is more important than clinging to their ineffective techniques.  In desperation, and unlike parents who sabotage their children by preaching non-violence, the target's parents had told their son that since the school officials weren't protecting him, he should fight back.

I go further.  I've told our elementary school-aged grandchildren - in secret so their parents don't know:

  • Try everything peaceful you can think of to stop bullying – be nice and friendly, ignore it, ask the bully to stop, tell the bully he'd better stop.
  • If those techniques don't work, learn to use verbal come-backs and put-downs.
  • If those techniques don't stop the bully, tell your favorite teacher and the principalGet your parents involved.  They'll talk with the principal and teachers.
  • If they don’t stop the bullying, use your own power, beat up the bully.  And I want them to learn how to really hurt the other kid, swiftly and effectively.
  • Of course, they'll suspend you because teachers and principals who don't protect kids are do-nothing jerks and jerks do jerky things and they don’t wan to risk making a wise judgment about who the bully is. When you get suspended, act contrite.  Say you're sorry, promise you won't fight again.  When no one is looking, wink at the bully to let him know that you'll beat him up again, if necessary.

If you follow this plan, you'll get at least four wonderful things:

  1. The bully will leave you alone.
  2. You'll respect yourself and feel like you can succeed in the world.
  3. Other kids will respect you.
  4. While you're on suspension, I'll take you to Disney World for a big celebration.  After all, winners of  Super Bowls get to go; why not winners on the playground?

I also tell them that there are some caveats to my advice:

  • If the bully is much bigger than you or if there is a gang of kids, we'll devise a different plan
  • When you're old enough (maybe high school) that kids are carrying weapons, we'll devise a different plan.

But the take-home message is always to give the responsible authorities a chance, but if they don't do their jobs, solve the problem yourself.  Don't be a victim waiting forever for other people to protect you.  Use your own power.  Say “That’s enough!”  Say “No!”  Stopping bullies is more important than never using violence.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

You’ve seen the sign, or some variation of it: “Clean up your mess.  Your mom doesn’t work here.”  It’s an obvious reminder to the slobs among us that they’re a real problem. But there’s a flip side to this problem: the office “mom” – male or female – who cleans up after the slobs.  That may sound like a good thing, but office moms create their own set of problems.

Office moms come in two flavors; those who clean up the physical debris left by others and “e-moms” who try to clean up other people’s emotional garbage.

To read the rest of this article from the Cincinnati Business Journal, see: Office moms, slobs, princesses stir up distracting soap opera http://www.bizjournals.com/cincinnati/stories/2007/06/25/smallb5.html

There are people who leave physical messes and people who leave emotional messes like hot-tempered, hostile staff no one wants to tangle with and bosses who want go-fers to take care of their personal, menial chores.

The fact is some people are lazy, uncaring and irresponsibleThey act like overgrown children or arrogant princes/princesses expecting to be waited on.  You have to decide which values matter most.  Is it leaving people alone, because of politeness or fear, or setting and enforcing communal standards of behavior, despite resistance?

If you ignore slobs, resentment will grow among staffers who get stuck cleaning up other people’s messes.  Weak staff will also want slob privileges.  Resentment will destroy productivity.

Volunteer office moms clean up other people’s physical messes.  Acting out of courtesy or martyrdom, office moms appear to be benevolent.  But even if they’re happy cleaning up after others, there’s an insidious side effect that can cost more than the immediate benefits.

When someone caters to grown “children,” the latter tend to remain children.  Lack of responsibility about break rooms usually leads to lack of responsibility about team effort.  It spreads to messy, worthless paperwork and incomplete projects.

The most insidious and destructive side of the slob-mom equation are people who dump emotional garbage around the office (e-slobs) and their partners, e-moms, who listen sympathetically and try to clean up the messes.  E-slobs continually vent their hurt, frustration, complaining and criticism.  They want support for personal agendas.

One variant of e-slobs are bosses who want emotional voids filled by endless praise and unconditional love.  They often create loyalty tests for you to prove your love.  For example, they’ll demand that you miss important family events in order to wait on them over trivial matters.

E-moms encourage melodrama and make feelings more important than productivity.

Of course, you want your staff to care about one another, but e-moms and e-slobs take a tremendous toll on overall productivity.  You need to intervene quickly if you have a slob team.

E-moms, e-slobs and princesses create the same symptoms.  Performance decreases.  Behavior sinks to the lowest level tolerated.  Narcissists, incompetent, lazy, gossip, back-stabbing, manipulation, hostility, crankiness, meeting sabotage, negativity, relentless criticism, whining, complaining, cliques, turf control, toxic feuds, harassment, bullying and abuse thrive.  Power hungry bullies take power.

Don’t be a slob or dependent boss who needs an office mom.  Don’t look for a warm, soft, friendly shoulder on which to cry at work.  And don’t waste work time on melodrama.  Handle your feelings on your own time.

On the flip side; don’t be an office mom.  You won’t make things better being a peacemakerBegging, bribery, endless praise, appeasement, endless ‘second chances,’ unconditional love and the Golden Rule usually encourage more harassment, bullying and abuse.  Stop emotional bullies and stop bullying.

Work is about work, not soap opera.  Stick to that agenda and you’ll be better off.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.