Case Study: Dealing with a righteous, angry, bullying friend

Dana thought her new friend Tracy had a strong personality.  Tracy always knew what was right and knew how she deserved to be treated.  She could always justify why her standards were the right ones.  If anyone didn’t live up to Tracy’s rules and logic, she let them have it. She was even right when she told off Dana’s next door neighbor.  But Dana had to live with the consequences of Tracy’s tirade.

Do you know any quick-tongued people who are sure they’re right?  How do you deal with them?

Dana’s neighbor was having a pretty loud party the evening Tracy was visiting.  Dana would have let it go because the neighbor usually was quiet or she would have sweetly asked the neighbor to tone it down a little.  As part of their good relationship the neighbor would have apologized and made her guests quiet down.

But Tracy got livid at the noise and shifted into action.  She raced over to the neighbor with Dana following behind.  When the neighbor answered the door, Tracy lit into her.  The guests were looking on but that didn’t stop Tracy for a second.  She yelled that the neighbor was discourteous, arrogant, crude and trailer-trash.  When the neighbor reacted defensively and angrily, Tracy cut her off, called her a string of dirty names and said she was getting the police on her.

Tracy ran back to Dana’s house, called the police and complained loudly about the noise next door.  The police did come.

When Dana said that she thought that was overkill, Tracy got angry at her; no one was going to disrespect Tracy.  The neighbor was too loud and she had a lot of nerve to get angry when she was in the wrong.

When Tracy left, Dana was stuck.  She’d always had a nice relationship with the neighbor and she didn’t want to start a spite-fight with someone who lived next door.

So what would you do?

When Dana and I talked the next day, we began by separating the three people she had to deal with; the neighbor, Dana herself and Tracy.  We went through each one separately and then Dana took the action she’d decided upon.

That evening, she went to the neighbor’s house and apologized for Tracy.  The neighbor was furious and wouldn’t accept Dana’s apology.  She told Dana off and slammed the door in her face.

Dana waited and after about five minutes she knocked again.  The neighbor wouldn’t answer until Dana had knocked for what seemed like another five minutes.  Again Dana groveled.  She explained that she hadn’t known that Tracy had called the police, she would never have done that and she still wanted to be neighborly.  They’d always gotten along before and they could still talk to each other reasonably in the future.

Again the neighbor slammed the door.  But an hour later, the neighbor called and acknowledged that the party was a little loud.  She said she understood, but she never wanted to see Tracy again.  Dana was satisfied with that arrangement.  She and the neighbor actually got along better after that conversation and the neighbor didn’t have a loud party again.

The second person Dana had to look at was herself.  She was shocked and stunned when Tracy threw her fit.  Dana finally realized that she wasn’t a bad person for letting Tracy attack the neighbor; she didn’t have a character flaw.  She simply hadn’t trained herself.

When humans are surprised and shocked, we often revert to our childhood reactions or to one of the three primitive reactions we have – fight, flight or freeze.  Dana froze; she called it “brain freeze.”  Maybe Tracy reverted to “fight” mode.

Since Dana didn’t like brain freeze, all she had to do was to train herself to make a different response.  She had known that she’d wanted to stop Tracy.  Actually, she knew how Tracy was and that if she’d prepared herself, she wouldn’t have allowed Tracy to go to the neighbor’s house.  Or, she would have stopped Tracy in mid-tirade.

Now she had to make her boundaries clear and stand up to Tracy.

When Dana told Tracy how much trouble she’d caused with the neighbor, Tracy attacked Dana.  “I was right.  Your neighbor was way too loud.   I had a right to be angry.  Nobody’s going to bother me any more.  Someone needed to tell her off.”

When Dana told Tracy she didn’t want to deal angrily with a neighbor over one incident, especially when the woman had been a good neighbor for a long time, Tracy again attacked Dana.  “When I get angry I have to get it off my chest.  You’re trying to repress me and put me down.  I have a right to my feelings and I won’t be stifled.”

Dana she recognized that Tracy was bullying her.  Now, Dana was prepared.  She said, “You know, you seem to think that you’re entitled to throw a fit if you feel like it; if you feel righteous, right and justified.  Did you grow up getting your way when you threw fits?”

Tracy yelled that it was none of Dana’s business how she grew up.  “Anyway,” she spat out, “I feel better when I let people have it.  They deserve it.  And it helps me get what I want.  You’re just a coward if you don’t tell people off.  You’re asking them to take advantage of you.”

Dana repeated, “Usually, I don’t have the strong feelings you do.  And even when I do, I think of what will get me what I want, instead of just throwing a fit and spilling my guts.  I wanted to start off nice with the neighbor.  When I simply ask, she always takes care of things.”

Again, Dana challenged Tracy, “Is it more important for you to throw a fit than to get what you want?  I wanted to tone the party down and I wanted to keep a good relationship with my neighbor.  Whenever you feel right and righteous, do you beat people with your tongue or do you think of what else you might want?”

Tracy blew up again.  “I was right, your neighbor was wrong.  I can do whatever I feel like when people are treating me bad.  And if you don’t like it, I’m not your friend.”

After careful consideration, Dana decided that Tracy wasn’t interested in changing her reactions and that not being friends with her was a good idea.  She didn’t want to get drawn into fights because Tracy had the self-control of a child.  Rage, bullying and verbal abuse weren’t her usual style.

Coaching helped Dana clarify how she wanted to act and what she’d allow in her personal space.  Our talking and her learning from “How to Stop Bullies in Their Tracks” helped Dana maintain her boundaries with the neighbor and her former friend Tracy.  They also helped Dana stand up for herself against other bullies in her personal life and at work.

I hope this case study and the techniques Dana used will alert you to areas in which you’re not taking charge of your personal ecology.

No easy answer for protecting kids online

A new pseudo-scientific and misleading study has been reported on by the Wall Street Journal, “No Easy Answer for Protecting Kids Online” and the New York Times, “Report Calls Online Threats to Children Overblown.” I’m sorry the headlines on this article allow people to draw the wrong conclusions, like “Threats exaggerated.”  It’s a mistake to base decisions on comparisons stating that cyberbullying isn’t much worse than other bullying.  A study that concludes that there’s no easy solution is a waste of time and money.

Of course there’s no easy solution.  No one is really dumb enough to think there’s an easy solution.  No amount of software will make the internet any safer than giving your money to Bernard Madoff or crossing the street.

Ignore the pseudo-science of the report.  Instead, pay attention to our individual kids and teach them that “friends” on social networking sites aren’t really friends, they’re merely virtual contacts; no matter how sympathetic they sound or how friendly they claim to be.  Obviously, dealing with malicious and vindictive virtual people (kids or adults) is much more difficult than dealing with people face-to-face.  And we all know how difficult that can be.

Remember the adults who encouraged a teenager to commit suicide.

Cyberbullies and predators on social networking sites are with us.  Of course we’ll find some software to help track down malicious rats and sexual predators, but we can never guarantee safety in the real world.  Striving for absolute safety is the wrong approach.

There are no safe environments.  That was the message I always got from reading the great hero stories when I was growing up.  And each tale challenged me to prepare myself for similar dangers.

Schools and the real-world have never been safe.  I remember a biography of Harpo Marx (remember the Marx Brothers).  He went to school for one day.  The kids threw him out the window (first floor).  He came back in.  They threw him out again.  After the third time he didn't go back in.  And never did again.

Schools and social networks are testing grounds for the real world.  And the real world is not and should not be safe.  Facing risks and danger helps us develop good sense, good character and the qualities necessary to survive.

Imagine growing up on a farm, in the wilderness or in the middle ages.  Not safe.  I grew up in New York City.  Not safe.  Millennia ago we had to learn what a saber-toothed tiger’s foot prints looked like and how long ago they were left.  The world still requires survival skills, even if different ones.

As parents, we have the responsibility to monitor and guide our children and teenagers.  Of course kids will object.  How many of us thought our parents were right when they tried to limit what we wanted to do?  As parents, we must be wise enough to know more about the dangers of the real world than they do and strong enough to stand up to their anger.

We must teach children how to face the real world in which they’ll meet bullies all their lives, even if our children are small and outnumbered.  That’s independent of the type of bullying – cyberbullies, physical bullying or verbal harassment or abuse.

As I show in my books and CDs of case studies, “How to Stop Bullies in their Tracks” and “Parenting Bully-Proof Kids,” bullies are not all the same, but their patterns of behavior, their tactics, are the same.  That’s why we can find ways to stop most of them.

When children learn how to stop bullies in their tracks, they’ll develop strength of character, determination, resilience and skill.  They’ll need these qualities to succeed against the real world bullies they’ll face as adults.

Of course, coaching can help you design tactics that fit your specific situation.

Legal weapons against school bullies and cyberbullying

The New Year has been welcomed by a number of articles and blog posts describing legal weapons to help school administrators, principals, teachers and parents take action against all types of bullies. Some recent examples:

• In her blog post, “Banning Cyberbullies,” Joanne Jacobs reports that in California, cyberbullying at school or during school activities will be banned and punished.  The original article, “School Cyberbullying law takes effect Jan. 1,” was in the Inland Valley Daily Bulletin.
• The blog post, “Kansas vs. Cyberbullying,” reports on anti-bullying policies throughout Kansas.  The original article, “Anti-bullying plans and policies for area schools,” in the Topeka Capital Journal details the anti-bullying plans that each school district must provide this year.
• In Barcelona, Spain, a “school ordered to pay 30,000 Euros in damages in bullying case,” for allowing bullies to abuse a student for two years.  Part of the evidence documenting the abuse was in a school video.

These are only a drop in the bucket, but I’m glad some states and individual school districts are making laws to protect children from bullies and bullying.  We need new laws because so many administrators are cowards.  They’re afraid they’ll be sued by parents who want to protect their little terrorists.  Therefore, we need to require administrators to act and also to protect them from legal suits when they do act.

The amount of bullying allowed in a school is completely dependent on the administration and teachers in their tussle with parents.  I’m from Denver and know Columbine High School very well.

On an individual basis, parents must teach children how to face the real world in which they’ll meet bullies all their lives, even if the children are small and outnumbered.  That’s independent of the type of bullying – cyberbullies, physical bullying or verbal harassment or abuse.

Sometimes, a child can handle a bully by himself, beginning with peaceful, non-violent tactics and moving step-wise toward being more firm and eventually fighting to win.  Or, depending on the situation, just get the fight over with the first time.  Other times, adult help is needed.

As I show in my books and CDs of case studies, “How to Stop Bullies in their Tracks” and “Parenting Bully-Proof Kids,” bullies are not all the same, but their patterns of behavior, their tactics, are the same.  That’s why we can find ways to stop most of them.

Most children will naturally bully the weak or different.  Children must be taught, primarily by parents, if they’re going to learn to be more civilized.

In addition to professional experience as a coach and consultant, I learned practical, pragmatic methods growing up in New York City and then watching our six children and their friends and enemies.

True bullies will take empathy, kindness and tolerance as weakness.  They’ll think we’re easy prey.  It will encourage them, like sharks, to attack us more.  Bullies will show you how far you need to go to stop them.  Get out of your comfort zone and stop them.

When children learn how to stop bullies in their tracks, they will develop strength of character, determination, resilience and skill.  They’ll need these qualities to succeed in the real-world.

Is non-violent resistance really effective against bullies?

The success of Mahatma Gandhi and non-violent protest or non-violent resistance is often cited as absolute proof that such non-violent methods can defeat oppression and stop bullies.  That idea is often linked to the assertions that the world was a simpler place back when people came together face to face, a small group of committed people can change the world and there’s nothing we can’t accomplish. As much as I almost always try non-violent techniques first, I disagree strongly.  You’re better off thinking of non-violent protest as a method, a strategy or a tactic; not as a philosophy.

Let’s examine non-violent protest as if its truth as a philosophy can be tested against history.

Gandhi-ji was successful against the British and I wouldn’t argue that any other tactic he could have employed would have succeeded.  But his success only proves that in that particular circumstance, lead by that unique individual spirit, the tactic of non-violent protest was successful in getting the British to leave India.  Do you think that non-violent resistance would have been effective in India in 1857?  Or that it would help the Indian people now against Pakistan (or vice versa) or against the Muslim terrorists who recent launched their attacks in Mumbai?

I remember Martin Luther King, Jr. and the civil rights movement.   I was actually in Chicago when he led the march and rally.  Do you think he would have succeeded in leading a march in Chicago in 1920 or New York in the 1830’s (read about the mass atrocities and killings during the riots there)?  Do you think the movement would have succeeded integrating schools in the South without the Federal troops willing to shoot?

Gandhi and Dr. King were in the right places at the right times for the methods they chose.  Would either have even gotten obituaries in the newspapers if they tried non-violent protest in Hitler’s Germany, Stalin’s Russia, Mao’s China, Bosnia, Rwanda or Darfur, or against the Ayatollah or Sadam Hussein, just to name a few?

The wisdom and lessons of history are clear, whether we like them or not.  They’re found in the great literature of the world, as well as in the facts we know:

• The world was never a simpler place.  Try living your life on a self-sufficient farm, especially when the locusts or drought or flood or fire comes.  Or when a conquering horde comes over the hill to kill all the men and take the women and children into slavery.  That was dealing with problems face to face.  Remember in the Iliad what happened to mighty Hector’s wife and son.  No unemployment insurance, retirement funds or welfare.
• A small group of people can change the world.  Usually that’s what has happened, whether they start a Renaissance or a dictatorship or they’re called the Founding Fathers or Mothers.
• Although there are many things we’ve accomplished through science and technology in the physical, material world, there are many things we can’t accomplish in the organic, living world.  We will never have world peace.  We will never have a global society that encourages and makes possible everyone’s individual freedom.  Power is a reality of human nature, not freedom (as much as we Americans value it).  Protecting me and mine against you and yours, or people grabbing what they want is a reality of human nature.
• In response to a question about peaceful, non-violent protest being effective when facing Chinese soldiers with machine guns, the Dali Lama said, about two years ago, that had we stood there and prayed and chanted and reasoned, they simply would have shot us all.  Similarly, the Quakers in Pennsylvania were barred from holding office because their peaceful methods did not protect the colonists they served from Indian attacks.
• History shows that, for the most part, those who succeed practicing non-violence live in caves, deserts, misty mountains or monasteries.  Usually, they live on practically nothing or are supported and taken care of by people who brave the world in which violence is a probability.  For example, Gandhi could live poor and politically active because, in part, he was supported by the efforts and money of one of the richest women in India.

To think that we can have sustainable world peace is to indulge in childhood, magical thinking – very 60’s and 70’s.

So what can we do?  Keep working at it; be strong, skillful and resilient in your efforts; think strategically, being right isn’t enough.

Start with your personal world.  Deal effectively and individually with the bullies you find, whether they be face to face or cyberbullies, bullies at work, home or school.  Help make laws against those behaviors, but if you want society or the government to actively guarantee security, you will create Big Brother and you won’t like the consequences.

Think of non-violent protest and reasoning as initial tactics to employ.  Sometimes they’ll be effective.  Bullies will show you if non-violent protest enough to stop them.  But if non-violent resistance doesn’t stop a bully, you have to be more clever and firm.  History actually shows that usually the best way to prepare for peace is to be strong enough to wage war successfully, despite the seductively catchy bumper sticker to the contrary.  Remember, no method succeeds everywhere and every when.

Prepare yourself to be ecstatic and joyful in the world the way it is, whether you decide to change it or not.  That joy and ecstasy are signs of the saints.  As much as the world is full of all the awful things we can think of, it’s also full of beauty, grace, love and nobility.  Fill yourself with joy in the face of the full range of life.

If you can’t be happy until the world is totally peaceful and all the problems are solved, you’ll have a lousy life.  That would be a waste of your potential for wonder, awe and joy, as well as for effecting change … even knowing that change won’t last beyond your life span.

Beating the CyberBully

In his post on Urban Semiotic, “Beating the CyberBully,” David Boles discusses the hate mail, anonymous and faked comments, and other tactics of cyberbullies.  He lists some cases that have finally been heard by courts with jurisdiction, including the one when a vengeful adult drove a neighboring teenager to commit suicide.  David points out that some states have adopted anti-cyberbullying laws while others don’t It’s so frustrating for parents and kids because we often feel pretty helpless, even when we can see the warning signs of cyberbullying.

I’m glad some states are finally passing laws to outlaw cyberbullying and I hope the Federal government will also.  I’m glad YouTube, MySpace and Facebook also have become part of the policing effort; good for them.  If these social networks don’t take strong action, then parents shouldn’t allow their children to use those sites; whether the kids like it or not.

It’s the only way we’ll have a chance to stop cyberbullies.  Writing and enforcing these laws will be as difficult as enforcing the libel laws we already have.  We’ll have to distinguish between an angry exchange and a pattern of on-going attacks.

The laws will make it possible to draw the line that outing and prosecuting cyberbullies is more important than the anonymity and privacy that the internet affords … and that we all like.

I don’t let my empathy, sympathy and pity of cyberbullies get in the way of doing what’s necessary to stop their behavior.  Not only put them in prison, but make it illegal for them to get on the net again.  Just like we restrict some activities of convicted felons.

I learned effective techniques to deal with bullies through growing up in New York City, by watching our six children (three girls and three boys) deal with each other and with bullies at school, and through my experience as a coach, psychotherapist and consultant.

The signs of cyberbullying

The post on the PC Pandora Blog, “The signs of cyberbullying,” refers to an article by Elizabeth Wasserman, “Warning signs: Is Your Child Having Cyber Issues?”  The original article gives a good list of some of the signs that your child might be having trouble dealing with cyber bullies.  The follow-up post refers to the PC Pandora software that will alert parents if their child is either being the victim of cyberbullying or is even a cyberbully him or herself. The signs they listed were: * Changed work habits, grades slipping, failing tests. * Losing sleep or sleeping too much. * Increased insecurity or irritability.

I would add withdrawal and lack of communication.  These warning signs are really some of the warning signs that teenagers are having problems with any issue they can’t resolve by themselves, not only cyberbullying.  They’re tip-offs that parents need to talk more with their children and find out what’s going on.

However, the solutions suggested by the experts in the article fall short in the real-world.  They all stem from the ideas that kids are experts and parents should not upset or pressure their children too much.  Instead, parents should only make what I think of as weak suggestions.

However, suggestions are nice but are usually not enough.  Most children may be more expert than their parents about technology but: 1. They don’t know what’s best for them.  I hope that as parents with much broader experience, we know a lot that our children don’t and they have already had the opportunity to see that. 2. They’re not more expert than we are about dealing with bullies.  I hope we have many ideas they haven’t thought about, even if that might mean they would have to go outside their comfort zones or we might have to intervene.

We may have to work hard to get our kids to tell us or to problem solve with us.  How many of us told our parents when we had trouble?  But that’s the universal task.  Their liking it or not is not the most important criterion.

I know parents who have even prohibited their children from wasting time on social networks like YouTube, MySpace and Facebook.  They want their children to have face to face social activities with real people they can judge face to face.  How’s that for a concept.

I also think that to put a dent in the amount of cyberbullying, we’ll need Federal laws to make it illegal and then the willingness of social networks to turn over records of cyberbullies.  Writing and enforcing these laws will be as difficult as enforcing the libel laws we already have.  We’ll have to distinguish between an angry exchange and a pattern of on-going attacks.

I learned effective techniques to deal with bullies through growing up in New York City, by watching our six children (three girls and three boys) deal with each other and with bullies at school, and through my experience as a coach, psychotherapist and consultant.

Should Parents Crack Down on Teasing?

In his post on the Wall Street Journal Blog, “Should Parents Crack Down on Teasing?”, John J. Edwards III asks if parents are cracking down too much on teasing.  Comments ranged from the need for children to learn to fight back to the need for children to learn empathy and tolerance.  Also, there was no clarity about what criteria to use to judge whether teasing was beneficial or bad or wrong. When two people agree to tease and they stay within the limits and boundaries, teasing can be a lot of fun.  And even allow things to be said in a friendly way that might be hard to say or hear in other ways.

But when only the “teaser” wants to tease, and the “teasee” doesn’t want it, then it’s bullying.  Whether the teasing is racist, sexist, focused on disabilities, or because someone is small or smart or different, or the teasers simply enjoy having a scapegoat, or it’s done through cyberbullying – it’s still bullying!

That simple guideline is the same for teasing between adults as well as teasing of and by children or teenagers.  It’s also the same for teasing at work.

The effects on the “teasee” can be very damaging if the “teasee” doesn’t rise up and stop it.  When the “teasee” stops it, he or she grows much stronger in character, courage and skill.

Within our family, we helped the kids see the limits beyond which teasing became hurtful.  When teasing was outside our family, we helped the kids see a continuum from fun teasing, through teasing you might ignore or tolerate, to learning to stop bullying and bullies.  Sometimes you have to move up the scale to fighting back.  If you do, make sure you’re effective.  I wrote about my experiences in my book, “Parenting Bully-Proof Kids,” and there are other examples in the book and CDs, “How to Stop Bullies in Their Tracks.”

Bullies are not all the same, but their patterns of behavior, their tactics, are the same.  That’s why we can find ways to stop them.

True bullies will interpret our empathy, kindness and tolerance as weakness.  They’ll think we’re easy prey.  Like sharks, it’ll encourage them to attack us more.  The bully will show you how far you need to go to stop them.  Get out of your comfort zone and stop them.

When children learn how to stop bullies in their tracks, they will develop strength of character, determination, resilience and skill.  They’ll need these qualities to succeed against the real-world bullies they’ll face as adults. I learned effective techniques through growing up in New York City, by watching our six children (three girls and three boys) deal with each other and with bullies at school, and through my experience as a coach, psychotherapist and consultant.

Workplace bullying rampant

The article, “Workplace bullying rampant Down Under,” is actually has a misleading title.  The studies cited show that not only is workplace bullying rampant Down Under, but so is school bullying, and that the phenomena are not confined to Australia, but are world wide. Some of the statistics cited are: * A recent study of Catholic education teachers revealed that 97 per cent had been bullied and up to 50 per cent of public school teachers had been bullied by co-workers.  More Catholic school teachers bullied than public school teachers – wow!  Just like the doctors I’ve talked about. * A US-based, Trends in International and Mathematics and Science Study found that more than a quarter of all students in Australia had been bullied.  Do you really think that it’s less here? * Although verbal bullying was the most common form among students, cyber bullying through emails and text messaging is also becoming a huge problem.

One writer said, “What’s the use of stopping school bullying when your sports people bully, or your politicians are bullying.  Parents don’t really have the skills to teach their children not to be bullies or not to be targets.”

First, the “use of stopping bullying” in our individual space of the world – home, family, work – is that it makes the living there so much more fun.  Don’t accept bullying in your personal environment even if the rest of the world does. Second, forget generalizations about parents.  The only thing that really matters is you and me.  No matter what the rest of the world is doing, our primary task is to protect our personal ecology.  We can stop bullying in our environment and act as models of effective action to our family, friends and coworkers.  We must teach our children to be strong, courageous, resilient and skilled enough to stop the bullying in theirs.  If you don’t have great skills now, learn better ones.

All bullies are not the same, but their patterns of behavior, their tactics, are the same.  That’s why I’ve found ways to stop most of them.

Yes, it’s good not to show that verbal bullying or cyberbullying has hurt our feelings but that’s only a small, first step.  We also have to take strong action to stop bullies or get them out of our faces.  If we don’t stop them, they’ll think we’re easy prey.  Like sharks, they’ll just go after us more.  Sometimes, fighting is the key to success.

Begin with the books “How to Stop Bullies in their Tracks” and “Parenting Bully-Proof Kids,” and the10-CD set.  You will probably also need practical, pragmatic coaching and tactics designed to resolve your specific situations.

Teach children ways to cope with bullies

In her article in USA Today in December, 2008, “Teach children ways to cope with bullies,” Barbara Cavallo writes, “Parents can help children learn effective techniques that include meditating, reading inspirational stories and performing simple physical exercises to cope with stressful situations such as bullying.” Those are good activities, but I disagree that they’re enough.  I suggest alternative tactics to cope with bullies and to relieve stress.

Yes, meditation, reading inspirational stories and performing simple physical exercises are useful and good for the soul.  But, if children’s energy is totally turned inward, you’ll be teaching them to be merely passive or to follow a faddish idea about saintly behavior.  You’ll help your children handle their stress better by teaching them to deal effectively with the bully, not by withdrawing to make themselves feel better or more virtuous.  The best antidote for stress is strong and firm action to change the situation.

Not getting or not showing hurt feelings is a great first step, but usually not enough.  As I point out in “Parenting Bully-Proof Kids,” bullies don’t take your acquiescence as kindness.  They take your giving in as weakness and an invitation to grab for more.

How about helping children and teenagers convert fear and pain into know-how, even if fueled by the energy of anger.

Schools have never been safe.  I remember a biography of Harpo Marx (remember the Marx Brothers?).  He went to school for one day.  The kids threw him out the window (first floor).  He came back in.  They threw him out again.  After the third time he didn't go back in.  And never did again.

Schools are testing grounds for the real world.  They present us with situations in response to which we can develop strength of character, resilience and skill.  Imagine growing up on a farm, in an Indian village or in the middle ages.  Not safe.  I grew up in New York City.  Not safe.

There are no safe environments.  When I was growing up, that was the lesson I always got from reading great hero stories.  And each tale challenged me to prepare myself for similar dangers.

All bullies are not the same, but their patterns of behavior, their tactics, are the same.  That’s why I’ve found ways to stop them.  If we don’t stop bullies, they’ll think we’re easy prey.  Like sharks, they’ll simply go after us more.  Sometimes, fighting is the key to success.

When children have learned how to stop bullies in their tracks, they will have developed strength of character, determination, resilience and skill.  They’ll need these qualities to succeed against the real world bullies they’ll face as adults.

Growing up, I saw that for myself and my brothers.  I also saw that with our six children.  And I see that with my clients.

Begin with the books “How to Stop Bullies in their Tracks” and “Parenting Bully-Proof Kids,” and the10-CD set.  You will probably also need practical, pragmatic coaching and tactics designed to resolve your specific situations.

Talking to your kids about Cyberbullying

In her article in the Wall Street Journal on December 17, 2008, “Talking to your kids about Cyberbullying,” Sue Shellenbarger writes about the difficulties of dealing with cyberbullies. In addition to the difficulties in getting your children to talk to you about the problem, there are often additional problems because the bullies’ parents won’t stop their children and school administrators often won’t take effective action.

It’s so frustrating for parents because we feel pretty helpless.  We may have to work hard to get our kids to tell.  How many of us told our parents when we had trouble?

We have to plant the seeds of sharing and problem-solving long before the kids encounter this type of bullying.  You have to know each child and with a shy or introverted one, be extra vigilant so you can probe at the first signs of trouble.

The other part of the difficulty is changing the situation.  If the bullies’ parents don’t care and the schools won’t take effective action, you will probably feel isolated and stuck.  Too many administrators are cowards – they don’t want to get involved.

We focused on strengthening six our children and helping them be determined and resilient in order to face the real-world jerks and bullies they would inevitably see at school and when they became adults.

Remember the adults who encouraged a teenager to commit suicide.

I give examples of how to deal with bullying in my book “Parenting Bully-Proof Kids” and the CD set “How to Stop Bullies in their Tracks.”  I’ve also written many posts on my blog about developing resilient kids.  Of course, coaching can help you design tactics that fit your specific situation.

In Defense of Teasing - NOT

In his article in the New York Times on December 5, 2008, “In Defense of Teasing,” Dacher Kelter writes in defense of teasing.  A section of his article has been widely quoted, “The reason teasing is viewed as inherently damaging is that it is too often confused with bullying. But bullying is something different; it’s aggression, pure and simple.  Bullies steal, punch, kick, harass and humiliate.  Sexual harassers grope, leer and make crude, often threatening passes.   They’re pretty ineffectual flirts.” I think he’s missing the crucial point that helps you decide when teasing is bullying and when it’s not.  And it’s really simple. When two people agree to tease and know the limits and boundaries, teasing can be a lot of fun.  And even allow things to be said in a friendly way that might be hard to say or hear in other ways.

But when only the “teaser” wants to tease, but the “teasee” doesn’t want it, then it’s bullying.  And the effects on the “teasee” can be quite damaging if the “teasee” does rise up and stop it.  When the “teasee” stops it, he or she grows much stronger in character, courage and skill.

That simple guideline is the same for teasing between adults as well as teasing of and by children or teenagers.  It’s also the same for teasing at work.

You know how you feel when someone has crossed the line with you, but how to tell when you’ve crossed the line?  Usually the other person’s baffled, hurt or angry expression will tell you.

It’s that simple.

I give examples of how to deal with unwanted teasing in my book “Parenting Bully-Proof Kids” and the CD set “How to Stop Bullies in their Tracks.”  Of course, we coaching can help you design tactics that fit your specific situation.

Holidays bring out many bullies at home

Holidays bring out many bullies at home.  You know; the control-freaks who have to have things their way; the manipulative, guilt-tripping, back-stabbing, super-critical, put-down stealth bullies.  For example, Jane has a mother, brother and two sisters who are masters at these techniques.  She used to dread the holidays with the whole family, until she stopped their behavior. It’s funny how often the family of our hearts and spirits is not the family we grew up in.

What goes on in your family?  Do you have examples for the next posts on the holidays at work and bullying children during the holidays? Jane’s mother had guilt-tripped her all of her life.  Her mother’s voice dripped with hurt and pain when she whined, “You never loved me as much as your sisters did” and “You’re so selfish and uncaring, you won’t do the simple things I want for me, after all I did for you.”

Sister #1 always preened and pointed out how her children, husband and house were better than Jane’s.  At the same time, the sister’s husband hated Christmas.  He sounded just like Scrooge, “Christmas is humbug and fake.  I don’t want to waste my time, I won’t give presents and I won’t have fun.”  He was nasty the whole time.

Jane’s brother insisted that Christmas must be done his way; his way was the RIGHT way.  Jane was supposed to make a big spread for him at her house early in the morning, prepare the food he wanted and make her children do the activities he wanted.

Sister #2 bragged about how much more she gave her children than Jane did, and how much better she took care of their mother than Jane did.  She was the best child and she and her children were mom’s favorites.  Also without telling Jane, she invited extra people to come to Jane’s house.  Her husband was okay until he started drinking.  Then he criticized everything Jane did or had.  And he was relentless.

At least, Jane thought, I don’t have elatives that come to stay when I don’t want them or friends who bully me.  And this year, for the first time, Jane is looking forward to an afternoon with the extended family.  That’s because she won’t allow those old behaviors of theirs in her space.

With coaching and the techniques from the book and CD set, “How to Stop Bullies in their Tracks,” especially the staircase technique and the guideline of being as firm as she needed, Jane got over her own guilt and self-bullying, and set boundaries and behavioral rules for her family in her house.  She started two years ago by not getting hurt feelings, by calling it like it is and even being a little sarcastic.

She said to her mom, “Stop trying to guilt trip me.”  When he mother complained, “I was not.  I was simply telling you how I felt,” Jane didn’t argue.  Instead she firmly responded, “I never thought I’d have a mother who tries to manipulate me using guilt.  You’re just like grandma and what she used to do with you.”

We know that everyone talks about how wonderful their children are, and Jane was glad to listen to Sister #1 for a while.  But when her sister kept going on, and brought every conversation around to the inevitable comparisons, Jane finally said, with a smile, “Yes, you’ve convinced me again.  Your children are much better than mine.”  When her sister indignantly protested that wasn’t her intention, Jane didn’t argue about intentions.  Each time her sister repeated her nasty comparisons, Jane simply repeated what she had said.

Jane also laid down some rules without asking their opinions.  For example, she wants Christmas Eve and morning with her children, and their protests didn’t sway her.  She’s willing to give them the afternoon.  Also she no longer allows liquor on Christmas day.

Over the past two years, Jane has been steady about her challenges to her family.  She rarely debated or helped them do amateur psychoanalysis on why they behaved the way they did.  Their better behavior was her test.

She decided which values were more important to her and then made clear that her family had to change or she wouldn’t have them for Christmas.  More important than a family gathering with nasty people, was a wonderful time with her children.  And she didn’t argue with their protests and justifications.

Jane’s progress was not as fast and smooth as I’m telling in this short post, but it was steady.  She’s seen her family change over the last two years and she thinks that this Christmas will be a test for them.  She’s pretty sure that if she stands firm, they accept her rules for behavior she allows in her life.  Mostly she’s eager for the challenge.

We all have bullies in our family.  The holidays seem to bring out the best in some people, while they bring out the worst in others.

Of course, we need to design different tactics to fit everyone’s unique circumstances and the bullying patterns in individual families.  That’s what coaching and consulting are for.  Some people will be sweeter and softer than Jane, while others will be even more frank and straightforward.

Arrogant, Abusive and Disruptive -- and a Doctor

Even doctors, supposedly intelligent, skilled, well-trained and focused on giving the best care possible to their patients, are sometimes bullies toward other staff.  The behavior of that 3-4 percent of doctors can cause medical mistakes, preventable complications and even death to patients who could otherwise be saved. In her column in the New York Times, on December 2, 2008, “Arrogant, Abusive and Disruptive – and a Doctor,” Laurie Tarkin gives compelling evidence, surveys and examples of this bullying behavior. The examples included obnoxious, intimidating, abusive behavior; shouting, yelling, belittling, insulting, humiliating, ridiculing, blaming, berating and denigrating actions, often in front of patients and other staff members.  Some staff had to duck to avoid scalpels thrown across the operating room by angry surgeons.

Often, staff was made to feel like the bottom of the food chain.  Sometimes, staff was intimidated by a doctor so that they did not share their concerns about orders for medication that appeared to be incorrect

This hostile environment erodes cooperation and a sense of commitment to high-quality care.  Surveys of hospital staff members blame badly behaved doctors for low morale, stress and high turnover.

Although this article focused on doctors, we all know that the same behavior goes on at companies and organizations in every industry and area.

Do you have examples of your own?

I’ve described similar behavior in posts on the top ten ways to create a hostile workplace, verbal abuse by a know-it-all boss, a bullying coworker in the next cubicle and an unhappy employee creating a hostile workplace.

You’ll also find ways to combat this behavior in my book, “How to Stop Bullies in their Tracks.”  Leaders and managers who want to change hostile work environment should listen to my CD set, “Eliminate the High Cost of Low Attitudes.”

As a coach, consultant and speaker, I encourage people to fight to win.  It’s crucial to design tactics for your specific needs and the situation.

How to Stop Bullies in their Tracks; 10-CD Set

New resources to help you eliminate bullies from both your work and personal life are ready to ship:* My new 10-CD set, “How to Stop Bullies in their Tracks,” complete with 20 case studies, plus a free bonus, unabridged reading of my book, “Parenting Bully-Proof Kids: Stop School Bullies in Their Tracks.” * The Bullies Be Gone system — Personal Life Bundle * The Bullies Be Gone system — Professional Life Bundle

The two new bundles bring together all of the elements and resources you need to create a bully-free environment in your professional and in your personal lives.  Listen to the CDs in the car or airplane, and refer back to the sections in the books that you'll want to read over and over.  When you purchase these bundles, you'll receive more that 20% off the price of each resource, if purchased separately.

They’re in plenty of time to help you handle the bullies you face during the holiday season and to give as presents to those in need.  Please see the details, including the Table of Contents and questions for reading groups, on the products and resources page. “How to Stop Bullies in Their Tracks” will show you how to apply lessons from 20 case studies to end bullying in your personal life and at work: * Early warning signs of overt and stealth bullies. * Stop self-bullying before it destroys your life. * The three strategies that will be successful. * Nine ineffective approaches you should stop using. * A five-step process to thwart the most determined bullies. * How to protect your personal ecology.

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“Parenting Bully-Proof Kids: Stop School Bullies in Their Tracks” is a companion to “How to Stop Bullies in Their Tracks.”  It shows you how to guide your children and teenagers to live a bully-free life.

Good parenting requires you to teach them how to use other tactics and techniques to stop bullies in their tracks, as well as to maintain their independence, confidence and self-esteem, and to promote their emotional development. That's necessary preparation for them to succeed in the adult world at work and in personal relationships – e.g., with husbands, wives, partners, brothers, sisters, relatives, friends and neighbors.

Six case studies will teach you how to help them deal with: * Taunting, teasing and fighting. * A venomous Queen Bee. * Emotional blackmail. * A manipulative control-freak who pretends to be a friend. * School administrators. * The most important decision for teenagers. * Self-bullying.

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The Bullies Be Gone system — Personal Life Bundle

This collection of books and CDs brings together all the elements and resources you need to create a bully-free environment in your personal life: * “How to Stop Bullies in Their Tracks” – soft cover. * “Parenting Bully-Proof Kids: Stop School Bullies in Their Tracks” – soft cover. * “Bullies Below the Radar” – soft cover. * “How to Stop Bullies in Their Tracks” plus “Parenting Bully-Proof Kids” – 10-CDs.

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The Bullies Be Gone system — Professional Life Bundle

This collection of books and CDs brings together all of the elements and resources you need to create a bully-free environment in your professional life: * “Eliminate the High Cost of Low Attitudes” – 3-CDs + Workbook. * “How to Stop Bullies in Their Tracks” – soft cover. * “Bullies Below the Radar” – soft cover. * 12 bonus articles on how to deal successfully with bullies in the workplace.

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~~~ "Create an isle of song in a sea of shouts."  Rabindranath Tagore ~~~

We'll make it easy for you to get copies for everyone on your gift list by shipping directly to them.  Simply order the number of copies you want and immediately send me an e-mail with the addresses of each of your lucky friends.  In addition, if you recently purchased one of the items in the system and want to get the rest now, e-mail me and I'll give you a special discount on “Parenting Bully-Proof Kids” and the 10-CD set.

Of course, you can also get the personal coaching you need for your specific situation.

Best wishes for a joyous, bully-free life, Ben

Parenting Bully-Proof Kids: Stop School Bullies in Their Tracks

My new soft cover book, “Parenting Bully-Proof Kids: Stop School Bullies in Their Tracks,” is ready to ship.  It’s in plenty of time to help you handle the bullies you face during the holiday season and to give as presents to those in need.  Please see the details, including the Table of Contents and questions for reading groups, on the products and resources page. “Parenting Bully-Proof Kids: Stop School Bullies in Their Tracks” is a companion to “How to Stop Bullies in Their Tracks.”  It shows you how to guide your children and teenagers to live a bully-free life. Your children and teens will probably face or witness: * Physical violence, verbal abuse and emotional intimidation. * Anger, hate, harassment and hazing. * Name-calling, put-downs, scorn, and ostracism. * Two-faced friends and anonymous cyber-bullies. * Peer pressure and destructive media influences.

Good parenting requires you to teach them how to use other tactics and techniques to stop bullies in their tracks, as well as to maintain their independence, confidence and self-esteem, and to promote their emotional development. That's necessary preparation for them to succeed in the adult world at work and in personal relationships – e.g., with husbands, wives, partners, brothers, sisters, relatives, friends and neighbors.

Six case studies will teach you how to help them deal with: * Taunting, teasing and fighting. * A venomous Queen Bee. * Emotional blackmail. * A manipulative control-freak who pretends to be a friend. * School administrators. * The most important decision for teenagers. * Self-bullying.

Some of the other sections are: * What to do when Peaceful Methods aren’t Effective. * Tactics That Don’t Work. * Success Guidelines and Tactics. * Methods to Deal with Teasing. * Recognizing if Someone is a True Friend. * A Teenager who Won’t Try Hard at School.

~~~ "Create an isle of song in a sea of shouts."  Rabindranath Tagore ~~~

We'll make it easy for you to get copies for everyone on your gift list by shipping directly to them.  Simply order the number of copies you want and immediately send me an e-mail with the addresses of each of your lucky friends.

Of course, you can also get the personal coaching you need for your specific situation.

Best wishes for a joyous, bully-free life, Ben

Teacher manipulated by ‘professional victim’, a stealth bully

This post is based on the following comment: WOW!!!  I was amazed to find your post, "How do you know if someone is your friend?" right when I needed it most.  I now know what category my daughter's best friend falls under.  My daughter has gone through MOST of the examples that were used in this post with her friend for over 3 years and because there is no hitting involved...it was hard to really label what was going on.  But terming her a "Stealth Bully" is perfect!! I actually can't believe how on target your examples were; they’re so close to what my daughter has been experiencing with a person who was supposed to be her friend.  Just recently, she finally told her supposed friend that she is going to take a break from their relationship because the friend won't stop her negative behavior.  The supposed friend had a fit at school (uncontrollable crying) and got sympathy from other students.  She told everyone my daughter was bullying her and she didn't know why my daughter won't be her friend anymore.  Her supposed friend also manipulated the teacher by breaking out into tears in the classroom and telling the teacher that she has no idea why she is being ignored.

The teacher yelled at my daughter and told her that she will not tolerate any bullying in her class.  My daughter had no chance to explain her side and is devastated at how this has blown up in her face when she is not the bully.

Tears are a very strong weapon when used by manipulative, professional victim children.  I am coaching my daughter now what to say to the teacher because I want her to learn how to stand up for her rights in a respectful way.  I am going to show her your post so that she can understand more what is going on here.  Hopefully this will make her feel better, although right now she feels everyone is on her friend’s side.  Thanks for the post!

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Hi,

I’m glad you found the post and that it helped.

Taking what you said as accurate and true, you and your daughter have run into a common manipulative, stealthy bullying tactic.

When someone (your daughter’s supposed friend) cries, most people assume that someone else (your daughter) must have done something bad and should be stopped.  Most people react to their assumptions and attack the designated perpetrator (your daughter).  Your daughter got labeled unfairly and without being allowed to present her side.  Also, the teacher didn’t judge by character, because bullies like your daughter’s supposed friend usually manipulate the same way repeatedly.  They can be recognized by their repeating pattern of behavior – that’s how the get what they want.  And I’d suspect that your daughter doesn’t have a pattern of bullying or abusing her friends.  Shame on that teacher for jumping to conclusions, supporting the bully and blaming the true victim.

A person who uses the crying, victim tactic repeatedly is a special type of manipulative, stealth bully that I call “Professional Victims.”  Your daughter has been victimized by a person using their hurt feelings to gain power and control; a sneaky professional victim.  We often see this between brothers and sisters who want to manipulate their parents.

You’re on the right track coaching your daughter how to stand up for herself.  However, since I suspect that she’s younger than high school age, and since adults sometimes won’t admit error in front of children, you also may need to talk with the teacher and the principal to make your daughter’s case.  Gather evidence, if you can, of other times when the supposed friend has used the same sort of tactics that depend on her feelings being hurt.

Maybe they also need a copy of the original blog post and my book, “How to Stop Bullies in their Tracks.”  My next book, “Parenting Bully-Proof Kids” and a 10 disc CD set containing both books should be out right after Thanksgiving.

Of course, the professional victim is not really a friend of your daughter’s.  Professional victims are selfish, vicious, ruthless control-freaks.  They try to manipulate authorities to defend them and to punish people they’re trying to beat into line.

Your daughter is now testing everyone at school.  She should make her case and then see who is foolish enough to believe the false friend.  Your daughter doesn’t really want to be friends with people who don’t recognize her good character, as opposed to the professional victim’s.  Your daughter may find out that no one at school sees clearly.  Well, now she knows about them.  Be resilient.  Move on and get better friends when she moves up to the next school.  She simply won’t be going to reunions with those people.  No great loss.

I know that may sound difficult if she wants to gain acceptance by a peer group.  But part of her job in life is to test the whole world and keep on her island only the people who see her worth and whom she likes.

Good luck and best wishes.

Avoid litigation that will keep you awake at night

In her column in the East Bay Business Times, “Legal Report: Avoid litigation that will keep you awake at night,” Barbara Grady used my expertise in the section on handling bullies in the workplace. To read this section of the article, click here Legal report: Avoid litigation that will keep you awake at night

East Bay Business Times, Friday, October 10, 2008 - by Barbara Grady

There are more than a few things that can keep employers awake at night these days. But with a bit of advice from East Bay legal experts, you can take steps to avoid some of these problems, whether it is bullies in the workplace, mistakenly hiring a felon or dealing with employees who spread trade secrets. The five areas covered in this Legal Report focusing on avoiding litigation can be legal quagmires for employers, because laws governing them are ever-changing or have not been well established.

Handling bullies in the workplace Too bad not every child learns that bullying is unacceptable. Instead, some grow up to be bullies. In fact, adults bullying co-workers and subordinates in the workplace “is a tremendous problem,” occurring in at least half of all employment places, says Ben Leichtling of the consulting firm Leichtling and Associates, LLC in Denver and author of “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up” and other books on the workplace.

In times of economic stress – like now – belligerent behavior can surface in seemingly even-keeled individuals. So companies need to watch for tensions among employees and incidents of bullying as the nation rides through the current economic rough patch.

If they don’t, warns attorney Darci Burrell of the Oakland law firm Boxer Gerson LLP, they could be liable for workers’ compensation claims or harassment claims from victims who endured the bullying. Moreover, employers stand to lose in productivity, workplace morale and eventually profits, Leichtling said.

“It might not be illegal for employers to ignore bullying, but it is not smart,” Burrell said.

Indeed, U.S. Department of Labor studies have quantified productivity loss from bullying, while the National Institute of Occupational Health and Safety found in a survey that one-quarter of public and private workplaces have experienced bullying in the workplace.

There are no federal or state statutes forbidding bullying in the workplace, however, so how do you deal with it?

In the absence of codified law forbidding bullying, Leichtling and Burrell both recommend that employers establish in-house rules that state what behavior is acceptable and what is not acceptable – and then training people in those policies.

“Generally having policies in place, a good comprehensive policy in place that tells employees what kind of conduct is prohibited and tells people what to do if that policy is violated is what works. The problem is lots of companies have policies, but they don’t train their people in those policies,” Burrell said.

Leichtling in his consulting work with companies always recommends that they specify in writing what behaviors are expected and what are not accepted, and then set up a process for documenting behaviors that are in violation.

“They have to be specific, like no throwing things, so they can be observed and documented. And they have to be behaviors, not attitudes, because you can’t document attitudes. You can document James yelling and screaming on such and such a date,” Leichtling said.

“Documentation must be practiced across the board, as part of performance evaluations, so one person does not feel singled out or the target of discrimination,” Leichtling said.

Bullying can include speaking in degrading terms to a co-worker or subordinate, threatening, and even less-overt behavior like repeated gossiping about one person, Leichtling said. Once documentation occurs and builds – as it usually does because bullies repeat their behavior – the offending bully usually chooses to leave, Leichtling said, because he or she can’t stand the negative limelight. Problem solved.

Click here to read the rest of the article.

Facing a two-faced coworker

My advice was asked on this situation on condition that the author remains anonymous.  What would you do if you faced a two-faced coworker or teammate who treated you civilly in public but attacked you when you were alone?  And no one else in the office knew or would believe you. In public, Bart (fictitious name) smiled and seemed helpful to Fran (fictitious name).  Even though he didn’t know her specialty, he started offering polite, detailed suggestions in an authoritative and convincing way about how she could improve her performance.  Fran felt like she was being micro-managed in a way she couldn’t resist or argue back.  It would take too long to show why his suggestions wouldn’t work and she didn’t think everyone else was really interested.  Other members of the team started to think she was pretty incompetent since Bart knew so much more.

In private, Fran asked Bart to stop being so controlling and making her look bad.  He agreed to, but then he continued to subtly demean her in public.  In addition, he started ignoring her, leaving her out of the information loop, and putting her down subtly in front of others.  Fran again asked him to stop.  Bart said he wanted them to have a good working relationship and suggested a meeting to clear the air.  Fran was initially wary, but he persisted and she agreed.

At the private meeting, Bart told Fran she was the worst person he'd ever worked with.  She wasn’t completely bad professionally, but she had the worst personality he’d ever seen.  He wanted her to treat him with as much friendliness as she treated other people in public.  Fran was mystified because he didn't say who these other people were and she thought she already treated everyone politely and professionally.

He said Fran was bullying him, he couldn't sleep at night because of her, she was just as hostile and nasty as another girl he used to work with and his girlfriend agreed that Fran was bullying him, even though Fran had never met her.  He said he’d been verbally cruel to people in the past, but he didn't want to be with her.  He said Fran was the worst person he'd ever worked with and the worst thing about his otherwise perfect job.

Fran felt scared because nothing like this had ever happened to her before and because Bart said everything very quietly and calmly with a twisted look of pure hate on his face.  He seemed to be enjoying it.  Fran had never seen him look or act this particular way before, so she thought others wouldn't believe her.

He carried on this way for an hour and Fran felt like she was in the presence of a psycho.  She apologized profusely.  He kept twisting the knife.  She said she was sorry for “bullying” him.  He kept twisting the knife.  She asked how she could make things better between them.  He kept twisting the knife.

Since she had to work with him closely, Fran pretended to be his friend from that day on.  She followed up two weeks later to see if he was happier.  He said he no longer thought of her at night, but added that he hated her because of the way she treated him.  He didn’t stop correcting her in public and he continued to sabotage her work.

Don’t waste time psychoanalyzing Bart and Fran or thinking that some trust building exercises, communication techniques or skillful conflict resolution will bring them together.  Fran should realize that she and Bart live on different planets.  She thinks she’s okay and he’s a scary psycho.  He hates her guts, thinks she bullies him and that professional behavior allows him to vent his feelings and hatred.

In her world, she’s faced with a relentless, crazy person who blames everything on her and is out to get her.  In that office, she’ll always feel his hatred shooting into her back.  She’s also afraid he might blow and physically harm her.  She must be willing to skillfully fight a work war against a fanatic or have her credibility and reputation destroyed.  Or leave.  For example; see my article in the Denver Business Journal on winning a work-war.

Notice that every time she tried to please him by taking the blame or being nice, he only twisted the knife more.  Fran’s comment that she never met his girlfriend probably shows that she thinks she can prove her case with reasoning, logic and good will because everyone will listen and be objective.

There are many other variants of the two-faced, bullying colleague.  Some stealth bullies spread rumors and lies behind your back.  Some cut you down behind your back.  Some drive a wedge between you and other people by telling them that you said bad things about them.  These back-stabbers always work in the dark and can’t be pinned down

My books, CDs and coaching can help.

What did Fran do?  Fran secretly hated Bart for what he had put her through.  She didn’t want to become buddies with him.  Also, she didn’t want to waste her time proving to everyone how mean and crazy he was.  Three month's later, she secured another job and left.  Since then, she’s been happy at the new job.

That’s one effective solution to deal with people like Bart, but what will Fran do if she encounters another one.  For example, if she’s highly skilled and competent, she’ll make someone else jealous, scared and angry.  If she’s beautiful, she’ll arouse these same feelings in some other women.

What would you do if you were Fran?

Don’t try to make all your employees happy

Don’t try to make all your employees happy.  But do make your best employees happy. Do you recognize who the best employees and managers are?

We can’t define who the best are, but we all recognize them.  They’re the ones with inspiration – the inner drive to accomplish things and succeed.  At all levels, they’re superstars and solid, steady, productive professionals.  They’re the beavers eager to learn, develop skills and be competent and productive.  They want to be efficient and effective.  They take responsibility and they care.

They’re the ones who anchor a culture of success.  They keep communication channels open and they get along well enough with other productive individuals in order to make their teams succeed.  They take care of customers and teammates.  They partner with employees on other teams when success depends on joint effort.  They’re the low-maintenance people we can count on.l

It’s a pleasure to make them happy.  They appreciate your efforts and respond with more of their own.

You can generalize by thinking that your organization has about 15% stars and 75% solid producers – all in that group of high quality employees you want to keep happy.

The other 15% are the problem adults.  They’re the whining complainers, hyper-critical bosses, lazy slackers, negative discouragers, backstabbing rumormongers and gossips, know-it-all squelchers, micro-managing nit-pickers and turf-protecting power brokers – to name only a few.  They’re unproductive, but always have excuses they think justify their unprofessional behavior.  They create hostile workplaces.  They’re energy vampires – they can suck the life out of any effort.  No matter how much you give them, it’s never enough.  They’re not grateful and they don’t give back.  They demand or connive to get more.

Don’t try to make them happy.  It’s an impossible task.  You’d have to cater to them and give away your organization to them.  Instead, good leaders and managers help them go somewhere else.  Maybe they’ll be happy at another company or maybe you can get them a job in a competitor’s organization.

Give your time, energy and goodies to your high quality employees.  How?  You don’t need my top 10 list to get started making your best employees happy.  Maximize their chances for success.  Give them all the training, equipment, operating systems and support they need to succeed.  To high quality people, accomplishment is an aphrodisiac.  Beyond that – ask them.  Every individual will have an individual list of desires – training, opportunities for advancement, cleansing their environment of losers, more flex-time and money, etc.  Then do your best to give it to them.

What if there’s more than 15% bottom feeders at your company, and management doesn’t care?  Be one of the best employees.  Try to get the attention of leaders.  If that doesn’t work, go be a best employee at your competitor’s company.

You can care too much about winning your parents’ approval

My last post was about adults who carry to their graves the wounding and scars they got from their parents.  These adults never grow up mentally, emotionally and spiritually.  They never leave their parents’ mental and emotional homes, even if they leave physically. While watching the John Adams mini-series, I saw a classic example.

Whether the program was factual or not, the picture it showed of John and Abigail’s youngest son, Charles, was so typical and true that I’ll comment as if it was factual.

Because John was gone during the Revolutionary years for long periods of time in Philadelphia and Europe, and Abigail also went to Paris, Charles did not get as much of his parents’ love and affection as he wanted.  Charles especially wanted his father’s approval.  But John would never approve of Charles’ lack of serious, studious devotion to a stable career dedicated to building his country and supporting his family.

Forget about what John and Abigail should have done.  We can feel sorry for Charles, but the obvious reality is that Charles was never going to get what he wanted from his parents.  And the more Charles wasted his life in whining, drinking, frivolous daydreams and squandering his talent and money, the less likely that he would get what he wanted from them.

Here’s the key: Charles is faced with an emotional reality that is as real as rain or snow or hail or drought or flood or grasshoppers eating your crops.  What is Charles’ task?  No matter what, Charles has the same task we all have.

We each and all must suck it up and succeed.  We must take responsibility for creating futures that are wonderful, no matter what our givens are.  In my forthcoming e-book on how to stop school bullies in their tracks, you’ll find a case study of a teenager facing this decision.  But you know it’s true.  You had to face it.  Everyone has to face it.  Charles’ brother, John Quincy, had to face it.  And John Quincy sucked it up successfully, despite not liking it.

As Jawaharlal Nehru said, “Life is like a game of cards.  The hand that is dealt to you represents determinism; the way you play it is free will.” 

Charles ran from the difficult responsibility of being in charge of creating a wonderful future.  He blamed his failures on his parents’ lack of giving him what he wanted.  As if he was the first person not to get enough from his parents.  Do you really think that if John had come home from the Continental Congress in Philadelphia and said that he thought Charles was a delightful, sweet, charming and lovable fellow, with good stuff buried inside, Charles would have become strong, responsible and successful?

Charles wasn’t resilient enough to succeed in the face of the bad weather in his life.  He couldn’t put his parents off to his mental and emotional side.  He wasn’t courageous, strong and hardworking enough for himself, his wife and his child.  He failed.  And history rolls over the failures.

Charles shouldn’t have let his parents’ deficiencies be more important in his life than his future.  His parents – our parents – are not excuses for failing.  Why let people ruin your future if they didn’t give you what you need when you were young and still don’t?  Move beyond them.  Find other parents (older people) who will love and appreciate you.  Find models to inspire you.  Succeed, despite the harsh weather.

What else is worth doing with the energy and days given you?