Stop Abusive, Bullying, Toxic False-Friends

There are toxic people in every environment – toxic lovers, husbands, wives, parents, children, relatives, bosses and coworkers.  Many people let bullying friends continue abusing them because they want to maintain the friendship.  They won’t disagree with or hurt the feelings of the false-friend even if he or she’s a righteous, narcissistic control-freak. However, if you don’t stop these bossy, self-centered bullies, they’ll increase your anxiety and stress, harass you and make your life miserable, take over your life and eventually turn other friends against you.

Joan had a problem with her friend Shelly.  Shelly was sure that she knew what’s right about everything and was intent on straightening out Jane.  She told Jane that Jane was a failure because of numerous character flaws; that’s why Jane’s children were not as successful as Shelly’s.  She said that if Jane didn’t do things the way Shelly told her, Jane’s part-time business would fail and Jane would be a failure her whole life.

Shelly corrected Jane about every detail; how Jane dressed, what she ate, who she talked to, what she read and where she went to church.  She also knew how Jane should behave to prove she was a true friend to Shelly.  If Jane didn’t change, Shelly either cried or got very indignant and angry.

Shelly was always convinced she was absolutely right and perceptive enough to recognize Jane’s hidden fears.  Faced with Shelly’s certainty and a few accurate remarks by her, Jane was thrown into self-questioning and self-doubt.  She agonized that maybe Shelly was right.  It was hard to argue against Shelly’s righteousness and total conviction.  As soon as Jane started, Shelly got angry and rebutted every one of Jane’s objections with reasonable sounding answers.  Or Shelly changed the subject and verbally attacked Jane.  Jane could never convince Shelly that she was wrong or that she was a self-righteous bully.

Also, selfish Shelly was the center of attention.  Most of their conversation was about Shelly’s emotional melodrama.  Only at the very end did Shelly pause to tell Jane where she was wrong.

The few times Jane has brought up a problem of Shelly’s, Shelly attacked Jane, claiming that Jane was jealous of Shelly or that Jane once did what she didn’t want Shelly to do.

After every conversation with Shelly, Jane felt discouraged, depressed and defeated.  She was afraid that if she told Shelly what she really felt, she’d lose her best friend.

Every situation is different; every situation has complications that limit possible solutions.  Solutions to each situation will have to be designed specifically for the people involved.  For example, in Jane’s case, she was afraid that if she argued or disagreed with Shelly, Shelly would sabotage Jane to all their friends. However, there is a general rule: The longer you accept the righteous put-downs and control by a bullying, abusive false-friend, the more your confidence and self-esteem will be battered.  You must gather the will and determination to act.  You must learn skills of planning and successfully executing effective tactics.

The key to Jane’s breaking free was to see that Shelly was an abusive bully, not a true friend.  Jane realized that true friends don’t act the way Shelly did.  That realization gave Jane the will – the determination, perseverance and grit – to be honest with Shelly.  Jane realized that the friendship she might lose was one that hurt, even though Shelly called it “best friends.”  Jane also prepared herself and her other friends for what Shelly was likely to do in retaliation.

Jane didn’t argue, debate or try to prove to Shelly that she was a bully.  Jane simply stated how people had to act in order to be her friend and to be in her personal space.  Shelly was shocked that Jane finally found the backbone.  Of course, Shelly was convinced that Jane was wrong.  Shelly tried to turn their friends against Jane, but Jane’s preparation paid off.  The friends had had similar experiences with Shelly.

For another example, in “How to Stop Bullies in Their Tracks,” see how Tammy stopped a false-friend who tried to force food down Tammy’s throat even though Tammy was trying to diet.

Toxic, righteous, controlling, bullying, abusive false-friends usually don’t change.  The relief and freedom you feel when you clear them out of your environment tells you that it was worth the effort.  You’ve reclaimed your spirit and your life.

Bill Cosby Lashes Phoebe Prince's Bullies, Principal, Teachers

Bill Cosby is right. On a special anti-bullying segment on Larry King Live, Cosby lashed out at the bullies who tormented Phoebe Prince for months before she committed suicide.  He also took on the teachers, principal and school administrators who said that they didn’t know what was going on.

For months, Prince was assaulted, pushed and shoved, called a “slut” and a “whore” and even had soft drink cans thrown at her – all in school.

The eight students involved are all being prosecuted.  Already two students have been expelled from the school and other students will face felony charges in connection with their actions against Prince.

Among the charges against the teens are statutory rape, violation of civil rights, criminal harassment and disturbance of a school assembly.  Prosecutors accuse the students of tormenting Prince “relentlessly” online and in school, often in plain sight of school administrators, right up until the day Prince hanged herself.

On the day Phoebe Prince took her life, one of the bullies wrote the word “accomplished” on Phoebe’s Facebook page.

I also agree with parent Luke Gelinas, who says superintendent Gus A. Sayer, principal Daniel Smith and school committee chairman Edward J. Boisselle should go.

Of course, many failing principals, teachers and administrators hide behind the phrase, “We didn’t know.”  That shows why the most important thing you can do as a parent is often to document your contact with those supposedly responsible adults who actually won’t help you or your child.

Then they’ll hide behind the same plea that was given by the mother of one of the accused bullies, another girl, “Prince was not fully innocent and they’re teenagers.  They call names.”

Can you imagine if principal Smith, standing with the teachers, superintendent Sayer and school committee chairman Boisselle before the assembled parents of South Hadley High School in Massachusetts back in August had said:

• We’ll ignore this whole problem of bullying despite many studies showing that:

• At least 50 percent of high school students are bullied and over 75 percent of the kids in school know who the bullies are.
• When the first incidents of bullying aren’t punished, the number of bullies and bullying incidents grow hugely, and the severity of bullying increases tremendously.
• When we allow harassment, bullying and abuse the victims who are left unprotected by the responsible adults suffer from increased anxiety, stress, shame and depression, and low self-confidence and self-esteem for life.
• Bystanders and witnesses who don’t come forward or who aren’t supported by the authorities suffer from guilt and shame their whole lives.
• Bullies who get away with bullying in youth tend to become relentless adult bullies as adults, in their personal lives and at work.

• We’ll also ignore the many suicides that have occurred because of bullying in middle schools and high schools.
• We won’t have school policies that prohibit bullying or a program that trains us to recognize bullying in the school.  We won’t patrol the classrooms, hallways, bathrooms or cafeteria to see if bullying is occurring.  We won’t work with the police to do anything to the bullies.  When incidents occur we’ll say later that we weren’t responsible because we didn’t know.
• We won’t involve students in recognizing and reporting bullying to us.  If we accidently hear about any bullying, we’ll minimize it and pretend its just “kid stuff.”  If you tell us about your child being bullied, we’ll tell you that we’re too busy to do anything about it and we don’t want to violate the rights of the bullies.
• The bullies in our school are really good kids with anger and self-esteem issues of their own.  They just haven’t had good enough parenting.  That excuses their behavior.  We have to be more sympathetic toward them than toward their targets.

And imagine him finishing with, “Now, parents, we’d like you to hire us, vote for us and pay increased taxes to support your local school and its staff.  We’re going to be your top executives but we won’t know what’s going on.”  Do you imagine the parents at South Hadley High School leaping to their feet with wild applause because they thought that their children would be protected in the next academic year?

I think the lazy, uncaring cowards that are now finding justifications and asking us to excuse their behavior deserve the strongest consequences.

Of course I start with the bullies themselves and their parents, who turned a blind eye and will now protect their little darlings.  They’ll blame Phoebe Prince for being a weakling.  As if they think that what the teenagers did was okay and Phoebe should have taken it like a good victim because it was her fault.

I also say the same about the supposedly responsible adults at school who failed in their primary responsibility; creating a safe environment in which character and values are modeled by adults and in which academic learning can be maximized.

We do know what to do to easily stop 75-90 percent of school bullying.  Are you holding your school administrators and legislators accountable for doing their share?

If you’re a parent of a teenager, do you know what to do to teach your child to be as bully-proof as possible and to hold your principal and staff accountable?

Stop Internal Wars and Negative Self-Talk

Jane was stuck in an internal war.  Every time she made some progress toward goals she’d been pursuing for years – cleaned her house, did things on her to-do list, met people she’d wanted to, signed up for classes toward a better job, courageously risked being honest – she’d start beating herself up in ways she was familiar with since childhood. A part of her would say, in an old, familiar voice, “Who do you think you are, you’ll never succeed, you’ll fall back into being a failure, you’re fat and ugly, you’re not good enough to stay on track, you’re weak at your core, you’ll never do the right thing, you’ll fail like you always do, no one likes you, no one will love you, you’ll be alone all your life.”

Then she’d isolate herself and start picking on herself physically.  That’d only make things worse.  She’d feel ashamed and guilty.  “Maybe they’re right,” she’d think.  “I’m not good enough.  I’ll always be a mess.  I’ll never change.  I’ll never succeed.”

She’d become angry at her parents and all the people who’d taken advantage of her, at all the people who weren’t supportive now and finally at herself.  And the cycle would continue; a little success leading to self-loathing and predictions of failure, followed by anger at everyone in her past and present, followed by more anger and self-loathing.  After several wasted days, she’d get herself together to try once more, but the emotional and spiritual cost of each cycle was huge. Self-bullying – negative self-talk, an internal war between the side of you that fights to do better and the side that seems to despise you, that’s full of self-loathing and self-abuse – can go on a whole lifetime.  Of course, the effects can be devastating – anxiety and stress, discouragement and depression, loss of confidence and self-esteem, huge emotional swings that drive good people away and attract bullies and predators.

Perhaps the worst effect is a sense of desperation and panic, isolation and loneliness – it feels like this has been going on forever and doesn’t look like it will ever end; every failure feels like the end of the world; like there’s no light at the end of the tunnel.  You feel helpless and are sure that it’s hopeless.

Or maybe the worst effect is marrying someone who bullies you and stimulates your most negative self-talk.

This is not a war between the left and right sides of our brains.  This is usually not our being taken over by an evil spirit that needs exorcised psychologically.

This is usually a battle between two sides of us that split apart because of terrible, overwhelming pressure when we were kids.  Back then, we didn’t know how to cope with the horror so we split into two strategies that have been battling with childlike intensity and devotion ever since.

On the one hand, we fight to feel inspired and centered and to do our best; to be courageous and bold and fierce; to try hard, be joyous and hope for success.  On the other hand, we fight to make us docile and not try to rise above our meager lot in life, to accept what they tell us and give up struggling against them so they’ll let us survive, to motivate ourselves by whipping ourselves so we’ll make enough effort and do the right things, and maybe then they’ll give us something in return and we’ll have those feelings of peace and joy.

Both voices want us to survive and to feel centered, peaceful and filled with joy.  Each takes an opposite path to get there.  Instead of a psychological exorcism, we need an internal reconciliation and a release from old battles with our external oppressors and between our internal, battling voices.

The inner goal is clear: We’ll be whole and unified, both sides will be working together toward the same end (http://www.bulliesbegoneblog.com/2008/04/25/getting-over-parents-who-wound-their-children-the-2nd-stage-of-growing-up-and-leaving-home/#more-35): the different possibilities for action will be presented to us in the encouraging voices of coaches; we’ll be inspired and motivated by encouragement, not whipping: we’ll have an adult sense of our strength and capability; we’ll feel like we can cope successfully without tight control over everything and we’ll act in a timely manner; situations won’t put us into a panic; mistakes won’t be a portent of doom.

The path or process toward that goal varies with each individual.  It’s not easy; it’s not instantaneous.  There are steps forward and steps back.  Sometimes it will seem like we’re back at square one.  It requires great helpers and guides.  But, as we are able to step back more and more easily and look with adult eyes at the big picture, we’ll recover our poise and press on more easily. Have I ever seen these wars overcome?  Many times.

For example, Jane finally made internal peace.  Her warring sides accepted that they had the same outcome – making a good life for her, filling her with the joy she’d always wanted to feel.  They realized that neither side could defeat the other; their only hope was to work together using adult strategies of motivating her to take actions that would help her succeed.  They saw that her situation now, in middle age, was very different from when she was a helpless child and had to depend on parents who seemed to despise her character, personality and style.

In order to end the external war, she moved far away from her birth family and cut off contact.  She started a new life.  She knew she’d have to bear unbearable loneliness until she made friends and loves worth having.  It wasn’t easy but she did it.  You can too.

Stop Self-Bullying Victim Talk Before You Attract More Predators

Sometimes we need to replay the horrible things that people did to us – whether it was once or repeatedly, whether they were the perpetrators or they stood by or even colluded and ignored the abuse and our pain.  Sometime we need to get angry and vent and imagine all the ways we could retaliate and extract vengeance and justice.  Sometimes we blame ourselves, wishing we could finally win their love and undo the hurt.  During those times we typically say, “It’s not fair.  Why me?  Why don’t they understand and appreciate me?  What did I do wrong?” But in the end, whatever the specifics of our situations, we all know where we have to get to if we’re going to make the rest of our lives worth living.

By whatever process we use successfully, through whatever pain we have to endure, after we stop the harassment, bullying, abuse and torment inflicted upon us, we have two choices – to let our lives be destroyed by the rotten people who abused us or to move on somehow, to create families and lives worth living.

I’m not minimizing the damage and the pain or the time it may take, but throughout history, we see the same pattern in response to individual and cultural or societal horrors.  Some people’s spirits are destroyed by what was done to them.  Other people stay alive and vital.

Examples are all around of famous individuals who turned their backs on the perpetrators and moved on – Maya Angelou and Winston Churchill easily come to mind.  There are also inspiring examples known only to our families.  We must keep our eyes focused on the light at the end of the tunnel of pain – the light that reminds us to keep moving ahead despite the temporary discouragement, depression and despair. What keeps most people stuck in the abyss of pain for years; long after they’re physically and fiscally capable of separating?  Mostly, it’s a combination of:

• Wanting the perpetrators to acknowledge what they did and to apologize or beg for our forgiveness.  Or wanting vindication and revenge.
• Wanting the bullies to give us the love or money we desperately desire and deserve.  We waste hours trying to figure out how to say and do the right things so that we’ll finally win the love and respect we want.
• We don’t know how to stop replaying the pain, which triggers emotional hell and reinforces the connection to the past.

There may be other desires that keep us enmeshed with the perpetrators or with our memories of past abuse but, in order to get free, we don’t need an exhaustive list or even to know the specific one that keeps us trapped.

Real predators – real bullies, abusers, perpetrators – no matter what their reasons and excuses, do not change.  Staying enmeshed in a dance of pain and anger only leads to spiritual death.  On this path, there is no rebirth; there is no new life.

We recognize someone still trapped in the pain and victim talk, not ready to move on when we hear them:

• Whining and complaining about how unfair it is, how they don’t understand why the bullies keep bullying them, how there seems no way of getting justice.
• Beating themselves because they aren’t perfect enough for their abusers.
• Championing their pain as different and greater than anyone else’s or saying that their hurt and pain was so bad that they’ve been damaged for the rest of their lives.
• Wallowing in negative self-talk and self-abuse.

The results of this self-bullying victim talk are clear – stress, anxiety, self-doubt, guilt, shame, panic, low self-confidence and self-esteem; huge overreactions as if everything is a matter of life or death; a life ruled by the past, time wasted circling around the carcass of the past, chewing over the gristle of every past and present episode of abuse. The light at the end of the tunnel is when our spirits rise and make us indomitable and invulnerable, determined and indefatigable; when:

• We won’t be weighed down by the baggage of the past.  We don’t have to please the perpetrators or excuse or justify our behavior to our abusers and we also don’t have to rebel any more just to prove that we’re independent.  We stop sacrificing ourselves for further flagellation and spurning.
• The voices of the past become irrelevant; we now make decisions directed by our own spirits.
• We won’t be at the mercy of external events, especially the past.  Instead we’ll create our own futures, no matter what.

This is the goal of all the talk, catharsis, coaching.  We become our original, fiery selves – strong, brave and determined – and now skilled adults.

In this new state, the fear of failure or success is gone.  We no longer view the world through the lens of “deserve, justify, punish or forgive.”  The emotional motivation cycle – endless self-criticism and self analysis, and then criticism of the criticism, and then criticism of the criticism of the criticism – of the old victim side of us is gone.

We no longer have overwhelming emotional reactions to whatever happens.  Mistakes are no longer life threatening.  Failing at something is no longer a portent of a bleak future.  Doing something wrong no longer consigns us to hell forever.

We ride through these ups and downs, buoyed by certain knowledge that we’ll keep plugging along, doing what we can, following our Heart’s Desire.

From here we can easily recognize other people who are still in the old place – underneath their franticness and self-flagellation, they look and sound like victims, not willing to do whatever it takes to protect themselves; attracting old and new predators.  Predators also recognize easy targets.

From here we can see how boring the victim personality is.  It’s all about their pain and problems, as if that’s really who they are.  They’re still trying to squeeze love or justification from a stone.  They still want to interact with scavengers.

In our new space, we’re interested and interesting, excited and exciting.  We focus on what feeds our spirits; not on endless cud-chewing and psychoanalysis.  We leave the predators behind and seek the families of our hearts and spirits.

The process of leaving the old, victim place usually includes many instantaneous epiphanies, as well as the time necessary to develop new habits through many ups and downs.  But that’s merely a process to leave the old and to be completely comfortable in the new.

When we live in a state of inner freedom, we don’t forget the pain.  We remember that abuse all our lives.  We hold that memory sacred – but we don’t use the pain to motivate ourselves, we convert it to a source of strength and courage to create a new life, a life that’s built on the ashes of childhood dreams destroyed.

Stop Bullies: Recognize Governor Sanford's Abusive Behavior

In her New York Times book review, “Facing Scandal, Keeping Faith,” Janet Maslin describes Jenny Sanford’s new book, “Staying True.” Jenny, wife of South Carolina Governor Mark Sanford, notes many typical warning signs of stealthy, manipulative, controlling bullies when she describes her husband’s behavior in their early marriage arrangements, and during the public unraveling of his attempted cover up of lies to her and the people of the State he’s supposed to represent. Some of Governor Sanford’s typical behavioral warning signs of bullies:

• They’re more important than you are.  Their whims, wishes, desires count; your needs don’t.

“Even in his young and footloose days, when Mr. Sanford worked in commercial real estate and Jenny Sullivan was the rare female analyst working at Lazard Frères in New York, he showed signs of being unusually demanding…He drew up a facetious prenuptial agreement that laughingly stated the husband’s right to control the family finances and be the final arbiter in all matters.”

And, “After their wedding there were warning bells…When Ms. Sanford’s beloved grandfather died, Mark saw no reason to attend the funeral.  When she was pregnant with their first son, he got bored after a single Lamaze class and insisted that he needed no instruction.  As the book colorfully recalls, he said, ‘I’ve spent many long nights helping cows give birth and I know what to do when the baby gets stuck.’

• Everyone is a pawn in their plans.  They use you and justify it logically.

“Mark Sanford had relied on his wife of 20 years for professional and moral support, even if his reasons for recruiting her services were not always the most noble.  ‘But you’re free,’ he once pointed out, explaining why she should run his first Congressional campaign.  He wasn’t referring to her uncluttered schedule.”

By the way, their reasons and justifications tell you what their most important priories are.  And that your expected role in life is to help them satisfy those priorities.

• It’s all about them.  They think they know best about everything.  Their rules should rule. They should control everything.

Governor Sanford’s first move after the teary news conference last June, in which he expressed his sincere love for his Argentine girlfriend, was to get on the phone to his wife as soon as the cameras were off, and ask her: “How’d I do?”

“He even sought her permission to continue his affair, and expected her to empathize with his loneliness, she says. ‘What he does not see is how morally offensive it is to me even to listen to this.’”

• Their excuses should excuse.  They lie and when they’re caught they’ll justify and argue relentlessly, including splitting hairs like a lawyer and changing the subject.

“Amazed by the ego stroking that came with a political career, Ms. Sanford writes, she watched her husband morph into a restless, distant character.  He stopped bothering to be strict with their four children. He worried about his bald spot. And he spent more and more time away from home, telling what turned out to be flagrant lies about his reasons for travel.  A trip to New York to talk with publishers about his book on conservative values turned out to be a surreptitious tryst with the Argentine woman.”

“Once Ms. Sanford figured out what was going on and fought vehemently with her husband, he sided adamantly with his lover. (‘She is not a whore!’)”

See “How to Stop Bullies in Their Tracks” and the “Top 12 Warning Signs of controlling Husbands” for more details.

Jenny Sanford is bright and perceptive; she saw the signs of harassment, bullying and abuse.  She tolerated his behavior.  She ignored or hoped that he wouldn’t take the path he did.  That’s a choice common to people who end up in Jenny’s situation, whether experienced under the microscope of national television or in the privacy of their own bedrooms.

Of course, bullying women also show these same warning signs and men go along for the ride.

Great people, people on great and consuming missions show these behaviors.  What you do in response to these signs is your business.  You may be willing to tolerate bullying in service to the person you love and to the mission.

It’s really about where you draw the line in the gray area.  For example, suppose the fame and adulation didn’t go to Governor Sanford’s head?  Suppose he stayed in love with Jenny, didn’t get a huge crush for this mistress (or others we don’t know about) and cared more for his children?

Many great people have.  In that case, Jenny wouldn’t have written that book and we wouldn’t be having this conversation.

But hubris and infatuation have long been recognized as leading to great falls in life.

Can Grandparents Stop Controlling Sons-in-Law?

This is about the opposite side of the coin from the toxic parents and grandparents that many people have experienced. One of the saddest cries for help I hear is from nice, kindly, well-meaning grandparents whose daughters have given in to their controlling husbands.  Their daughters don’t come to visit and don’t bring the grandchildren, they schedule visits and cancel at the last minute, the daughters and sons-in-law won’t allow the grandchildren to receive presents, the sons-in-law blame the grandparents because everything they do offends them and the daughters take his side and become verbally abusive in every attack.

The poor grandparents try everything, but no matter what they do they’re blamed.  When they try to point out what’s happening, their daughters attack them.  According to the daughters, the grandparents are completely at fault.  Their husbands are reasonable and correct.  The grandparents are blamed for what they do and blamed for what they don’t do.

The grandparents see their daughters isolated from their former friends and families, not allowed access to computers and not allowed to have cars.  And yet, their daughters accept that treatment and defend their husbands.  They see their daughters harassed, bullied and abused but don’t know what they can do to stop it.  The frustration and helplessness are agonizing.

What can you do for now? I’m sorry, but there isn’t much you can do.  Until your daughters are ready to get away from their controlling husbands, there isn’t anything you can do.

If you ever see fresh and obvious evidence of battering or beating, or obvious evidence of child neglect or abandonment you can report that.  But be sure that’s what it is.  You don’t want to get identified as a person who “cries wolf.”  Of course you’ll get blamed, but you get blamed for everything anyway.

You might offer to take the grandchildren on trips without their grandparents.  But beyond that, there’s not much you can do for now.  Since your daughters aren’t minors, they’re entitled to live their own lives, no matter how horrible we think they are.

Stop self-bullying I’m talking to grandparents who were decent parents.  I’m not talking to negative, controlling, toxic, abusive bullies.  Don’t wallow in blaming yourself or trying to identify the specific incidents of bad parenting that led your daughters to accept their husband’s abuse and to hate you.  It’s not your fault.  Every one of us didn’t like some of the things our parents did and most of us got over it.  Probably, your daughters were fine before they met the sons-in-law.  Your daughters have chosen a different path for now. Stop the negativity and bullying self-talk.  That destroys self-esteem and leads to depression.  That won’t make you behave good enough or the right way to finally please your daughters and their husbands.  Forgive yourself when you’re provoked and lash back.

Plan for the future Keep writing to your grandchildren, keep sending gifts to them and keep a record.  Someday, you may have an opportunity to show them the truth.  Try to hold your tongue quiet and don’t engage in arguments about who’s right or how badly your daughters treat you.  You might say, “I know you look at it that way.  That’s your privilege.  But there’s another side.”  Don’t explain the other side; simply state it.

Allow your daughters to create distance.  Accept the treatment for now and hope and pray for the future.  You don’t want to push your daughters further into their husbands’ control because they don’t want to face your, “I told you so.”

Go have a wonderful life in all other areas.  Keep your focus on the rest of life as best you can.  I know that’s hard but that’s what you’ve been given.  It’s like the weather; snow and sun, drought and hurricanes.  And you don’t get to choose.

Stop Toxic Coworkers and Other Bullies

There are toxic people in every environment – toxic family, toxic friends, toxic lovers and toxic coworkers.  If you don’t recognize and respond effectively to toxic, bullying coworkers they can make your life miserable, harass you, turn the rest of your team against you, scapegoat you and even get you fired. For example,

Jane is known to be difficult, obnoxious and an out of control retaliator.  But she’s very bright and hard working so management tends to minimize the problems she causes, overlook the tension, hostility and chaos she creates, and explain away her behavior by saying, “That’s just Jane.  She must have a good heart.”  She specializes in vendettas.  Most people are afraid of her; they usually walk on egg shells around her and try to avoid setting off one of her tirades.

The bosses make you the leader of an important project that requires tact and people skills because they don’t trust Jane.  Jane is enraged.  Sometimes she blames and threatens you – you stole her job, she’ll report everything you do wrong, she’ll ruin your reputation and she’ll get you fired.  Sometimes she acts sweet – as if she wants to be your best friend.  Sometimes she tries to make you feel guilty so you’ll refuse to lead the project she thinks should be hers – that’s the only way you can prove to her that you’re a good person and her friend.

Is Jane right?  Are you sneaky and manipulative and have you wronged her?  Or is this a misunderstanding you can overcome so she’ll still be your friend?

How can you distinguish a friendly coworker who’s justifiably upset from one of these toxic bullies?  Simple.  You look for patterns in how Jane acts and how you and others feel when you’re around her.

Typically, toxic coworkers have patterns in which they:

• Are selfish and narcissistic – it’s always about them; only their interpretations and feelings matter.  Only their interpretations are true.
• Are sneaky, manipulative, back-stabbing stealth bullies.
• Are over-reactive, control freaks – their interpretations give them permission to search and destroy, no matter how slight or unintentional the insult.  They throw fits and attack or embarrass people they’re upset at.
• Act sweet one time only pry out people’s secrets and look for the opportunity to strike back even more.  Remember, they’re acting polite doesn’t mean they’re nice.
• Will openly lie and deny it.  They’re always 100% convinced and convincing.
• Relentlessly disparage, demean, spy on and report “bad” conduct (often made up) about their targets.

Typically, teammates of these bullies should ask themselves:

• Are you afraid of what Jane might do or that Jane won’t be friends with you?
• Does she threaten you?
• Have you seen Jane attack, manipulate or lie about other targets before you?
• Does Jane apologize but not change or even strike back later?
• Does Jane tell you that you’re special and she’d never go after you?
• Does Jane make efforts to be reasonable and to overcome misunderstandings, to say that the problem is partly her fault and then does she make amends and change?

Of course, you want to be careful that you’re not overreacting.  You want to know if you’re seeing their actions clearly.  But if you answer the first five questions with “yes,” and the last one with “no,” you should beware.

When you identify Jane as someone who is relentless, implacable and has no conscience in pursuing her targets, you know what you’re dealing with.  She’s out to destroy you just like she went after other coworkers in the past.

Your first thought may be, “How can I win her friendship?” or it may be, “She’s suffered so much in her own life, how can I not forgive her?”  If you follow these thoughts with feelings of kindness, compassion and compromise, if you don’t mobilize to protect you life, limb and job you will be sacrificing yourself on an altar of silly sentimentality.

I take a strong approach: Recognize evil and recognize crazy or out of control people who won’t negotiate or compromise.  The Jane’s and John’s of this world are bullies, abusers and predators that do tremendous damage.  They’re why well-meaning people have to consult with experts.  Remember, you would have already resolved situations with coworkers who are reasonable, willing to examine their own actions honestly, and to negotiate and compromise.  You need help with the terminators that you face.

So what can you do?

Divide your response into two areas:

1. Will – determination, perseverance, resilience, endurance, grit.
2. Skill – overall strategy, tactics and the ability to maintain your poise and carry out your plan.

Will

1. Convert doubt and hesitation into permission to act and then into an inner command to act effectively.  Until you have the will, no tactics will help – you’ll give in, back off, bounce from one strategy to another and you'll fail, even with the best plan.
2. Don’t let your good heart blind you to the damage she’ll do to you.  You’ve already given her second and third chances.  That’s enough.  She’s not merely misunderstanding you in any way you can clear up; logic, reason and common sense aren’t effective with the Jane’s of this world.
3. See Jane as a terminator – she’s relentless, implacable and has no conscience.  Under her human-looking skin she’s out to destroy you.  Your good heart and attempts to reason politely won’t stop her.
4. Assume that you can’t rehabilitate or convert Jane in your life time.  That’s not what they pay you for at work anyway.  You’re merely Jane’s coworker with an important personal life, a personal island that needs protecting.  Let Jane’s therapist change her in professional space and on professional time that she pays for.
5. You don’t owe her anything because she got you the job or rescued you from drowning.  She’s out to get you and you must protect yourself.  Let Jane struggle to change on someone else’s professional time.  Don’t put your reputation, your job or your family’s livelihood in harm’s way.  Don’t minimize or excuse.  Deal only with Jane’s behavior.

Skill

1. All plans must be adjusted to your specific situation – you, Jane, the company, your personal life.  Added complications would be if Jane is your boss or the manager of your team likes her or is afraid of her and will collude with her against you.
2. Don’t believe Jane’s promises; don’t be fooled if she acts nice and sweet one time.  Pay attention to the pattern of actions.  If she’s sweet, she’s probably seeking to get information that she can use against you.
3. Don’t expect her to tell the truth.  She’ll say one thing to you and report exactly the opposite to everyone else.  She’ll lie when she reports bad things you have supposedly done.  She knows that repetition is convincing; eventually some of her dirt might stick to you.  Have witnesses who’ll stand up for you in public.
4. Don’t argue the details of an interaction to try to convince her of your side.  State your side in a way that will convince bystanders.  Always remind bystanders of your honesty, integrity and good character, which they should know.
5. Document everything; use a small digital recorder.  Find allies as high up in the company as you can.  When you report Jane, be professional; concentrate on her behavior, not your hurt feelings.  Make a business case to encourage company leaders to act.  It’s about the money, coworkers and clients that the company will save when they terminate Jane.
6. When you listen to voice mails from Jane or talk with her in person, tighten the muscles of your stomach just below your belly button, while you keep breathing.  That’ll remind you to prepare for a verbal gut-punch.
7. Get your own employment lawyer and a good coach to strengthen your will, develop your courage and plan effective tactics.

Each situation is different – you, the toxic coworker and the rest of the company.  The need to protect yourself and your career remains the same, while the tactics vary with the situation.  All tactics are situational tactics.

Stop Boyfriend Bullies before Valentine's Day

Imagine that you have a new boyfriend who seems wonderful and you’re looking forward to a romantic Valentine’s Day.  But in your past relationships you were harassed, bullied, controlled and abused.  You finally realize you have a tendency to pick the wrong guys.  What should you look for with this new one and what should you do if you see any warning signs? Step back and take a look at how he treats people now.  Don’t listen to any of his reasons, explanations or excuses.  Look only at his actions.  Everyone can blow up once a year under extreme pressure, so count how often he behaves that way.  Look for patterns.

Test him now … before it’s too late.

Does he harass, bully, abuse or control you?

1. Does he push boundaries, argue endlessly and withhold approval and love if you don’t do exactly what he wants?
2. Does he make the rules and control everything – what you do, where you go, who spends the money and what it’s spent on?  Does he think that his sense of timing and rules of proper conduct are the right ones?
3. Do his standards rule?  Is your “no” not accepted as “no?”  Is he always right and you’re always wrong?  Is sex always when and what he wants and for his pleasure?  Is his sense of humor always right?  Does he say that he’s not abusing you, you’re merely too sensitive?  Do your issues get dealt with or are his more important so he can ignore your concerns or wishes?
4. Does he control you with negativity, disapproval, name-calling, demeaning putdowns, blame and guilt?  For example, no matter what you do, are you wrong or not good enough?  Does he cut you down in subtle ways and claim that he’s just kidding?  Or does he control you with his hyper-sensitive, hurt feelings and threats to commit suicide?
5. Are you afraid you’ll trigger a violent rage?  For example, do you walk on eggshells?  Does he intimidate you with words and weapons?  Does he threaten you, your children, your pets or your favorite things?
6. Are you told that you’re to blame if he’s angry?  Do you feel emotionally blackmailed, intimidated and drained?  In this relationship, has your self-doubt increased, while your self-confidence and self-esteem decreased?
7. Does he isolate you?  Are you allowed to see your friends or your family, go to school or even work?  Does he force you to work because he needs your money?  Are you told that you’re incompetent, helpless and would be alone without them him?
8. Does he need your money to make his business schemes work?  Does he have a pattern of not keeping jobs, even though he blames his lack of success on other people or bad luck?  Is he looking for someone to support him like he thinks he deserves?

If you answered yes to most (or even any of these questions), pull out a piece of paper and write, in big capital letters, “Bully” and “Control-Freak” and “Abuser.”  Now you know what you’re dealing with.  Post these signs on your mirror, car, computer and work space.  Put them in your purse.

When you protest, does he promise to stop?

1. Whatever his reasons, if he isn’t convincing when he says he’s sorry, run away real fast.
2. After he promises to stop, does treat you nice for a while before the next incident?

Remember, apologies, excuses, reasons and justifications count only one time.  After that, only actions count.

While bullies are courting you, until he gets you, he’ll treat you the best he’ll ever treat you.  For bullies, it’s all downhill after he thinks he’s got you. How does he treat other people like: 

1. Servers – waiters and waitresses, clerks at the movies and retail stores, people who work for airlines.  Does he harass, bully and abuse them?  Does he try to get something for free?
2. Supervisees, coworkers and vendors.  Does he think they’re stupid, incompetent and lazy?   Does he jerk them around?  Does he retaliate viciously if he feels offended?
3. Acquaintances and friends?  Does he keep them only if he’s the boss or center of attention?  Does he have friends who have lasted?   Are the relationships brutal or are they like those you’d like between equals?
4. His former girlfriends or ex-wives.  What would they say about those relationships?  Does he claim all those women were bad or rotten?  Did he retaliate in the end?
5. His parents and siblings?  Does he abuse them because they deserve it, or has he simply walked away because they’re impossible to have a good relationship with?

Don’t think you’re unique, different and safe; don’t think that he’ll never treat you that way.  That’s magical thinking.  A person who has mastered harassment, bullying, controlling and abusing these people, especially the helpless servers, supervisees and vendors will eventually get around to you.

What does he wish he could do to those other people?

1. Does he wish he could have had the strength, courage and opportunity to retaliate without bad consequences to himself?
2. Is he itching to take his anger or rage out on someone else (like, maybe you)?

He probably will do those things to you once he thinks you’re under his thumb – after you’re married, have children, or become dependent on his approval, permission or money.

Ignore your overwhelming feelings of true love.  Don’t waste your life trying to fix him.  Get rid of him now before it’s too late; before you live together, or he slowly gets you to give him control.  He’s only a boyfriend.  Find a better one to have all those feelings of true love with.

See the case studies of Brandi and Lucy in “How to Stop Bullies in Their Tracks.”

You’ll need an expert coach to develop specific tactics to get away while keeping your money, car, home, family, friends and job.

Spend this Valentine’s Day alone and work with your therapist or coach to prepare for a loving Valentine’s Day next year.

Of course, women harass, bully, control and abuse men just as much in their own ways, but that will be the subject of a different article.

Stop Gossip Girls' Bullying, Harassment and Abuse at Work

Recent articles in the “New York Times” by Shayla McKnight, in the “Harvard Business Blogs” by Cheryl Dolan and Faith Oliver, and in “Stumble Upon” have focused on the harm done by workplace “gossip girls,” “mean girls” and on the difficulty in stopping these bullies.  However, some academics have even made a case for the benefits of gossip at work. Although men also engage in gossip at work, the typical image of harassment and bullying with gossip involves grown up mean girls using the same tactics they perfected in middle and high school.

Gossip is part of a pattern of negativity, verbal abuse, sabotage, rumor mongering, exclusion, back-stabbing, public ridicule, “catfights,” arguments, vendettas, disrespect, cutting out and forming warring cliques, crowds or mobs that wreaks havoc on previously productive teams.  Conflict and stress, and turnover and sick leave increase, while morale and productivity are destroyed.  These tactics lead to hostile workplace and discrimination suits against companies that don’t actively recognize and remove stealthy gossip girls, their supporters and managers who tolerate the bullying.

Although gossip, harassment and bullying by mean girls are scourges at work, they can be stopped.

Of course there are people for whom gossip is a way of life.  They can’t imagine living without talking about other people.  But if you want to maximize productivity of your team or company, you’ll have to stop these people, as well as the hardened climbers who use gossip to gain power and turf, or who simply like inflicting pain on their victims.

The key to stopping these hostile behaviors is team agreements:

• Ban the practices – have clearly stated company policies and procedures.
• Publicize the no-gossip policy during interviews and new-employee orientation.
• Track behavior as part of evaluations that count.
• Involve the whole team, as well as managers, to hold one another accountable.
• Remove people who insist on their own destructive behavioral code.

Make the overall tone at work be “We have more important things to talk about than gossip.”

Obviously, the burden falls on owners and leaders.  They set the tone.  If they’re the gossip girls or boys, you won’t be able to change their company.

But owners and leaders can’t do it themselves.  They must involve and enroll all the employees.  They must promote and keep only those who actively support the effort to create better attitudes and behavior.

Sometimes the voices of an outside expert and company lawyers are necessary to guide the process.  But ultimately, leaders and employees must take charge of creating an environment where they can thrive without having to look over their shoulders with the same kind of anxiety and fear they had in middle of high school.

Effective Laws can Stop Cyber Bullying, Harassment and Abuse

Missouri has responded effectively to cyber bullying via web sites and text messaging; has your state? After the Lori Drew case in Missouri, in which a MySpace account was used to bully 13-year old Megan Meier, who committed suicide, Missouri legislators passed laws criminalizing cyber-bullying, harassment and abuse, and schools created zero-tolerance policies.  School authorities and police are determined to enforce these laws.

Last week, …

Last week, a ninth-grade girl was arrested for creating a cyber bullying web site to attack another teenaged girl.  In addition to photos and sexually explicit statements, the online poster stated that the target “would be better off if she just died.”

It’s one thing to say those things in the heat of an angry face-to-face exchange and a very different thing to create a web site that can spread those statements throughout the world.

The ninth-grader has confessed and the case has been turned over to juvenile authorities.  The school has also instituted disciplinary action.

Lori Drew got off because previous statutes were “constitutionally vague” and not specifically directed at cyber bullies.

The law went into effect August 2008 and by December Missouri prosecutors had filed charges against seven people accused of violating the statute.  Hopefully, the new laws are written well.

Although we all want to protect free speech, I think the more important value here is tightening laws in order to protect kids from vicious, false and often anonymous attacks by other disgruntled kids or adults.

There will always be people in angry spite-fights with each other.  And every society draws boundaries about what can be said or done, privately and publically, in these fights.  By trial and error, we’re drawing those lines now concerning the use of new media like cyber space and text messaging.

Part of the message to parents is to check on our children.  Are they engaged in cyber bullying?  Are they being harassed and abused by cyber bullies?  Do you know how to find out?  Do you know how to respond most effectively?

Good for the Missouri’s legislators, school officials and police who are spearheading this effort.  Good for the parents who took effective action.

Stop Workplace Moaning, Groaning, Whining and Negativity

In this recession, lots of specific problems crop up that we moan and groan about.  But habitual whiners and complainers want us to wallow in their negativity even in the best of times.  In her article in the Financial Times, “Office moaners are something to groan about,” Emma Jacobs points out that habitual complainers can demoralize and depress any office. The skill to critically foresee potential problems and try to solve them is totally different from an endless stream of hostility, negativity and victim-talk.  Of course, good managers pay attention to comments from productive staff.

While occasional griping is a natural part of our lives, a Grump’s steady stream of bad attitudes coupled with attempts to prove that we should all feel as bad as he does, rapidly convert our sympathy into anger.

Negativity also promotes workplace divisiveness.  Moaners ostracize anyone who won’t join in and their continued focus on what’s unfair or wrong leads co-workers to focus also on what’s wrong at work instead of finding solutions or staying productive.

Although most people moan and groan for a while in response to specific situations, typically, you’ll encounter three types of habitual moaners:

1. People who routinely feel discouraged, depressed and victimized, and just want to whine endlessly about how hard life is.
2. Co-workers who batter you with their views about how bad the world or the company is.  You have to agree or you just don’t understand (“you fool”) or you’re one of the “oppressors.”
3. Bullies who use moaning to take control and power.

The last category is sometimes surprising.  How can someone so victimized, negative and wimpy be a successful bully?

Moaning, complaining stealth bullies gain power and control when:

• Well meaning people sympathize, agree and join their crusades.
• Co-workers spend hours giving them sympathy instead of working.
• Managers and co-workers start walking on egg shells around complaining bullies in order to make them feel good or from fear that their supporters will gang up on you because you hurt their feelings.

Behind this stealth bullying is the moaning bullies’ desire to control what correct behavior should be (“Those rotten people should do …) and their rules for how we should respond to what they see as major injustices.

So what can you do?

1. Don’t hang out with negative people.  Leave the break room or sweetly remove them from your cubicle or office while saying, “I have too much to do right now” and turn to do it, or “I have so many deadlines, would you do this for me” and give them a simple task.
2. Don’t debate with them.  They don’t want to change their minds.  Notice that if you win one debate, they rapidly come up with something else to moan about.  Their goal is to moan, not solve problems.
3. Individually stand on your own ground.  You might say, “You’re right but that’s not important enough to waste much time on,” or “you’re right but that’s part of life so I don’t get upset about it,” or “you’re right but that’s too big for me to do anything about at this moment so I’d rather focus on the things that lift my spirit and energy.”
4. At a workshop someone suggested what’s become my favorite.  With a straight face say, “My therapist says I can’t have any discouraging talk for seven days straight, so do you have any happy or uplifting things to tell me?”  This has worked every time.
5. On your team, make team agreements or “Behavioral Ground Rules” against moaning, groaning, negativity or gossip.  Call it like it is.  Some teams even have “No Moaning” signs at their meetings.

Of course, we sympathize and support someone who is in a painful situation and needs a pick-me-up.  But don’t throw your sympathy into a bottomless bucket.  You’re not being paid to be anyone’s therapist and your organization is probably not a therapeutic environment for employees.

Of course the same could be said about whiners, moaners and complainers at home.  They’ll drag your energy down if you let them.  As Henry Adams said, “Even the gayest of tempers succumbs at last to constant friction.”  In your personal life, give whining complainers a chance to change or vote them off your island.

If Demi Lovato and Miley Cyrus can be bullied, how can your daughter stop school bullies?

As reported in the Huffington Post, to focus attention on National Bullying Prevention Awareness Week, Disney star Demi Lovato has gone public.  She was bullied so much in school that she and her parents chose to do home schooling rather than face the bullies at school.  Her story follows Miley Cyrus telling of being bullied, harassed and abused verbally and physically when she was in school. These stories follow the recent publicity given  in the New York Times to the “slut list” at “top-ranked, affluent, suburban New Jersey Millburn High School” that’s been going on for at least 10 years.  In this case, it was the “popular and athletic” girls who went after the younger girls.

Notice that these examples were of girls bullying other girls; a common occurrence that often gets lost in the glare of publicity about boys who bully.  These are often the girls who will grow up to be women who bully women at work.

Cliques of girls are just as brutal as gangs of boys.  And the wounds and scars of verbal and emotional bullying often last a lifetime.

I hope the publicity will stimulate people who can change the situation.  Who do I mean?

• Bullies and their parents.  Ultimately, bullies are responsible for their actions no matter what their excuses and justifications are.  And their parents are responsible for not teaching or setting better examples for their daughters.  In too many cases, they’re also responsible for minimizing the effects of their daughter’s behavior on the target girls and for protecting their daughters from the appropriate consequences of their actions.

But bullies have been with us forever and will continue to be.  We can’t wait for all parents to socialize their children better or for all children to change.

• Parents of the targeted girls.  They are often remiss in three areas.  First, if they don’t teach their daughters how to stand up emotionally, verbally and physically.  Yes, sometimes, physical force is necessary to stop bullying girls, just as it is often effective in stopping bullying boys.

Second, if parents don’t organize a core group of active parents to support principals who want to stop bullying or to force uncaring, lazy or cowardly principals to stop bullying at their schools.  When bullies are tolerated at a school, they prey on many targets.

Third, if parents don’t pressure reluctant legislators to make laws that can be enforced.  Often legislators focus on free speech, even when the pendulum is shifting to limit some speech in an effort to protect children.

• Targeted girls.  They can develop the emotional strength and courage, and learn skills necessary to stand up to bullies, even if their parents don’t teach them well.
• Principals who won’t act.  For example, the principal at Millburn said that there was no evidence to determine who made the list; no one had come forward to identify the predators.  Funny, I’ll bet almost every kid at school knows who organizes and publicizes the “slut list” on Facebook and through cell phones.  Principals can have proactive stop-bullying policies and programs, vetted by school district lawyers, that enroll all students, including bystanders, in outing and stopping school bullies.  I focus on principals because strong, active principals set the tone.  They involve district administrators and train teachers and staff.
• Legislators who are willing to victimize children rather than taking a strong stand against harassment, abuse and bullying.  Maybe angry parents need to make this an election issue.

Notice that I haven’t focused on understanding and therapeutizing bullies.  Let’s stop them first.  That can motivate bullies to learn other tactics.

I haven’t focused on statistics either.  Statistics may be important in swaying congressmen, but when there’s bullying at your child’s school or your child is being bullied, you don’t pay much attention to statistics.  You want your immediate situation changed.

If Miley Cyrus, Demi Lovato and the kids at top-ranked, affluent, suburban schools can be bullied, harassed and abused, your daughter can be also.

Stop Bullies at Work: "Energy Vampires"

"Energy Vampires" are bullies at work.  They’ll suck your motivation and drive, and destroy morale and productivity.  But because they’re usually not recognized and labeled as bullies, they’re allowed to flourish. Rather than give a wordy description, let’s identify and label some common examples of their bullying:

Rather than give a wordy description, let’s identify and label some common examples of their bullying:

• The Know-It-All.  He’s right about everything – what the president should do to solve everything, why our sports teams lose, why kids are worse today, what’s wrong with our education, health, and legal system, why the ocean is blue.  Arguing with him is a waste of time and most people have stopped trying.  But just hearing his voice gets you too frustrated and angry to get back to work.
• The Angry Victim.  Her life stinks because everyone picks on her or “the system” is a mess and doesn’t adjust itself to her needs.  She’s indignant if you dare to disagree or if you’re not sympathetic or helpful enough.  If you don’t give her all the credit she wants, you’ll pay.  Since she goes on and on about co-workers and bosses who are jerks, you know she’ll run you down to everyone if you don’t please her.  There’s no reasoning with her; she’s too angry to see anyone else’s side of things.  So you try to be invisible or walk on eggshells.  Of course, you’re too scared to be productive or creative.
• The Blackmailer.  He won’t give you the reports or data he’s supposed to unless you listen to him babble for an hour.  You’d better listen or he’ll bad-mouth you publically as unfriendly and not-a-team-player.  He won’t send things electronically; he insists on lengthy personal contact.  By the time you’ve told four friends his latest antics, you’ve wasted half a day.
• The Mousy Victim.  She’s hurt and weepy, but tries to put on a brave face.  Everything anyone says or does hurts her feelings; she’s a genius at taking things the wrong way.  Her hyper-sensitivity has rallied everyone to come to her defense and cater to her every whim.  She creates a continual soap opera revolving around her hurt feelings.  Everyone must take their precious time and energy to salve her feelings and bring her identified persecutor into line.  The result is another day focused on melodrama instead of work.
• The Loud-Mouthed Bigot.  He frequently makes sexist, racist and other intolerant and vicious remarks about co-workers and anyone else who attracts his attention.  He’s more interested in broadcasting his opinions and winning arguments than in getting work done.  If you engage him, you’ll come away too drained and angry to get back to work.
• The Bore who’s Fascinated With Her Life.  She’s so wonderful and important that you must listen to all the excruciating details of her life – especially the very personal ones about her bodily functions or love-life.  You want to close your door and hide.  In order to appear caring, you almost feel compelled to tell her similar details of your life.  She counts on your politeness not to throw her out.  In this case you feel more slimed than drained, but you’re still too upset to get back to work.
• The Whining Slacker.  He’s lazy and won’t lift a finger to meet deadlines; he’s a no-show at crunch time.  He whines, complains and wants sympathy and help.  Everyone has to pitch in and do his job or the team looks bad.  He’s never grateful and doesn’t return the effort to help others.  Since they keep paying him for slacking, you grit your teeth and feel like slacking also.  Slacking is a communicable disease.

These energy vampires control the turf and productivity plummets.  They leave a wake of frustration and anger; co-workers and managers feel drained by every interaction, like someone took a quart of blood.  And then we go home and drain our families, either by repeating the details of what happened or by taking out our frustration and stress on our loved ones.

These vampires go from team to team, leaving a wake of corpses, but hiding their harassment and abuse behind good-sounding excuses and justifications.  It’s always someone else’s fault and everyone’s against them.

You can’t change a vampire by begging, bribery or appeasement.  The first step in stopping these workplace bullies is to recognize and label them.  You must maintain your individual boundaries, protect yourself from getting emotionally drained or enraged, and get back to work.

Energy vampires can be purged by a concerted effort of managers and their teams.  If you aren’t willing to do that difficult work, you must start looking to work in another department of your company or for a new company.  But wait; there’ll be vampires there too!

Stop School Bullies: The Number One Risk Factor is Well-Meaning Parents

Current statistics show that bullying is prevalent – over 50% of kids report being bullied or observing bullying.  Bullying by girls is just as prevalent as by boys (although they often use different tactics) and bullying in “good” neighborhoods is just as prevalent as in “bad” ones. Most parents want to understand why bullies bully, “Is it because bullies have low esteem, or they lust for power or that’s the only way they know how to get control and admiration?”  Those parents usually tell their children never to use violence to stop bullies.  “Violence never solved anything.  Don’t stoop to the bullies’ level.”

Those parents hope that understanding bullies will help them create programs that will rehabilitate bullies.  Then their kids will be safe when they’re away from home or when they’re online.

Parents who say those things are the number one risk factor in making their children targets of repeated bullying.

Their strategy is based on the false idea that if children love and forgive bullies enough, they’ll melt bullies’ hearts and bullies will stop bullying and become their friends.  That strategy rarely stops bullies.

Real bullies won’t stop harassing or abusing our children because they’re nice to them.  Ask the peace-loving people of every country run over by colonization or empire building.  Ask women who have tried to stop harassment, bullying and abuse at work.

Bullying patterns or coping strategies are usually life-long.  Unless they’re stopped, bullying children usually grow up to become bullying adults.  They’re bullies in their love lives, they’re parents who bully their children, they’re bullying soccer-parents and they’re bullies at work.

Similarly, bullied kids grow up with low self-esteem and low confidence; they expect to be beaten down – mentally, emotionally and physically – to be taken advantage of, to lose.  They become repeat victims.

The number one risk factor in our children’s becoming targets of repeated bullying is not bullies or schools – the number one risk factor is us, the parents of the targets.  Bullies have always existed and will always exist, most schools never protected kids and many still won’t.

Take your focus away from psychotherapy of bullies.  Focus instead on stopping bullying right now.  After you stop the bullying, then you can spend all the time you want rehabilitating individual bullies.  As you well know, rehabilitating bullies can take a long time.  I want to protect target children right now.

In order to protect our children, we, as parents, must change our mindsets and then we must learn skills.  We must develop a real-world mindset – that the only way to stop real bullies is to stop them.

In the real world, bullies are predators, like hyenas, looking for the weak and isolated people who don’t know how to protect themselves.  Real bullies have a language all their own – they take our children’s kindness, reasonableness or holding back as weakness and a sign of easy prey. Our kids’ weakness brings out the worst in bullies.

A real-world perspective is that it’s more important to stop bullies first; that counseling, therapy and rehabilitation efforts come second.  In fact, stopping bullying behavior and having stiff consequences for kids who bully repeatedly is one of the best steps in changing their behavior.

We must teach our children to protect themselves from bullies who haven’t learned impulse control or to use non-violent means to navigate in the world.  A few real-world steps are:

1. Of course, try ignoring the bully or try peaceful and kindly understanding tactics, but don’t stop there.
2. Learn to fight back verbally.
3. Have friends who’ll stand with you and come back at the bully.
4. Learn to fight back physically – especially boys, but also girls.
5. Learn when and how to get school principals, counselors, teachers, staff and administrators involved.

A few real-world tips for parents are:

1. Let our children know we’ll protect them.  If they’re being bullied, it’s not their fault – they just haven’t learned how to protect themselves.  Keep their courage, hope and fighting spirit alive.
2. Learn how to force your school principals, counselors, teachers, staff and administrators to protect your kids.  Organize a small core group of parents to help the principal create and implement an effective stop-bullying program.  Be pro-active.  Don’t wait for a bullied kid to commit suicide, get that program going right now!

Appeasement Won't Stop Real-World Bullies

Some people believe fervently, passionately and whole-heartedly that if you love bullies, if you give them what they want, if you’re kind enough, then you’ll melt their hearts, they’ll come to their senses and they’ll stop bullying.  Sometimes, rarely, that does work. But the wisdom of both history and the world’s great literature tells you that you’ll usually get hurt if you put your head in a dragon’s mouth.  By definition, if bullies stop harassing or abusing you because you appease them or if their hearts melt because you love them enough, they’re not real bullies.

And I just read another fabulous example.

The “Shahnameh – The Persian Book of Kings,” by Abolqasem Ferdowsi, written between 980 and 1010 AD, is part of the universal and ancient wisdom tradition that contains a more accurate view of human nature, character and interactions than is found in the wishful thinking of most modern parenting, self-help and psychotherapy literature.

Here’s the story.  Good King Feraydun is old and divides his kingdom between his three sons.  He gives the oldest the eastern part, the middle son the western part and to the youngest, the best and most able, he gives the central part, including Persia.  Soon, the older two become jealous and angry.  They band together and raise a great army to defeat the youngest son and strip him of his kingdom.  Ah, we’ve heard that theme before.  Remember Charlemagne and also “King Lear,” to name just two.

The worthy and noble youngest son, Iraj, says that his brothers and peace are more important to him than his kingdom and the bloodshed that a war will cause.  He says that he will travel to them unarmed and will give them his kingdom.  “I’ll speak to them in kindness; this will be better than angry words and enmity.”

Feraydun replies, “My wise son, your brothers look for war, while you look for reconciliation.  I am reminded of the saying that one should not be surprised that the moon radiates moonlight: your answer is noble and your heart is filled with love.  But what will happen to a man who knowingly places his head in the dragon’s maw?  Surely poison will destroy him, since this is the dragon’s nature?”

You can imagine the rest of the story.  Iraj is welcomed with open arms and sweet words by his brothers.  He is wined and dined.  Later that night, his brothers “washed all shame from their eyes,” sneaked into his tent, split him from head to foot with daggers and cut off his head.

There it is again: The wisdom of the ages.  Beware of real-world danger.  Take adequate precautions.  Appeasement won’t stop real-world bullies.

People who cling to the Secret, to formulas for affirmations and to laws of the universe that tell them that the love and kindness they put out will always be returned with love and kindness are indulging in childish, magical thinking.  Not everyone you befriend will return the compliment.  In fact, some people will take your open hand as an invitation to feast on whatever you have.  Real dragons will act like dragons naturally do.

There are many other examples in the world’s literature – think of all the saints (of every faith) who were martyred, sometimes by dissidents even within their faith.  If you insist on peaceful means as the only means you will try, if you insist on putting your head in the dragon’s maw, then be prepared to be poisoned 99 times out of a hundred.

On the other hard, if you want to keep your children safe when they’re away from home, if you want to keep them safe from cyber bullying, then get coaching, consulting and real-world books so you can prepare them to face real-world bullies with skill and effective strategy.  You may want formulas and rules, but you’ll learn more from case studies and examples that you can adjust to your specific situation.  Their self-esteem and self-confidence depend on your helping them be successful.

The Golden Rule Doesn't Stop Real-World Bullies

In his article in the Costco Connections, “Stop Hassling Me: Breaking the Cycle of Bullying,” Steve Fisher quotes Psychologist Izzy Kalman as saying:

• “School anti-bullying programs don’t work.”
• “I hate referring to kids as bullies.”
• “Be nice to kids when they’re mean to you and before long they will stop being mean.  This is known as the Golden Rule and is the solution to bullying.”
• “Don’t tell on kids who upset you.”
• “Don’t get angry at kids who upset you.  Make it clear that they can insult you all they want and it doesn’t bother you.  After a few days they will stop.”
• “If kids bring you nasty rumors, don’t defend yourself.”
• “If a kid hits you and you’re not hurt, act like nothing happened.  If they keep hitting or pushing you, ask them calmly, ‘Are you mad at me?’  If they aren’t, they’ll stop hitting you.  If they are angry, they’ll tell you why.  You can discuss the matter, apologize if appropriate and they will also stop hitting you.”

Dr. Kalman doesn’t work with the targets of real-world school bullies.  His advice is great for the targets of nice kids who are bullying one time because they’re having a bad day.

But real-world school bullies will be delighted by kids making Dr. Kalman’s responses.  Real-world bullies are relentless predators who look for weak and isolated prey.  You can’t stop real-world bullies by being nice, understanding, kind and rational, or with the Golden Rule.  Real-world bullies take your use of the Golden Rule as a sign of weakness and an invitation to bully you more.  Real bullies don’t have the empathy to stop abusing you because your feelings are hurt or because you’re a caring little saint.

Also, many school stop-bullying programs are effective when they’re based on real-world solutions, backed by strong principals, teachers and parents.  And labeling bullies and bullying as “bullies” and “bullying” is a necessary component of successful programs.

How do I know this; check your own experience.  Ask yourself about the kids you saw who were nice, but had one grumpy day versus the kids you saw who were relentless bullies.  What stopped the relentless bullies?

My personal and professional experience and the experience of almost everyone who comments on articles and blogs is the same: The only way to stop bullies is to stop them.  That may mean that the school authorities recognize them and stop them or get rid of them.  Or that may mean that you get more and more firm until they quit.  This may mean, eventually beating them up.  Relentless bullies will show you how far you have to go in order to stop them.

After bullies are stopped or removed, then you can work on their therapy and rehabilitation.  But I wouldn’t want my kids to be victimized while we wait for the bullies to become nice citizens.

Although Dr. Kalman’s suggestions are directed at bullies in school, how many of you have seen his suggestions as successful in stopping the real bullies at work?  Again, all the lawsuits and comments about workplace bullies show that real bullies are relentless and don’t stop when you’re nice, kind, understanding and reasonable.

The other expert in the article, Barbara Coloroso, author of “The Bully, the Bullied and the Bystander,” on the other hand, has much right, but she also makes a common mistake when she advises, “Don’t tell your child to fight back.”

Sometimes, fighting back is the only language a bully understands.  And your suspension from school is worth stopping a bully.  The same applies at work, where fighting back usually means a law suit backed by great documentation.

Federal Anti-Cyber Bullying Laws Needed to Stop Harassment, Bullying and Abuse

According to the Wall Street Journal article, “CyberBullying Report Opposes Regulation,” a recent report on cyberbullying suggests that, unlike other Internet scares, this one is well-founded, but it questions some of the regulatory efforts that are gathering steam.  “The report, by the Progress & Freedom Foundation, a right-leaning Washington think tank that focuses on technology public policy, says that data from child-safety researchers” indicate that much of the furor is overblown. I disagree strongly: The furor is not overblown and we do need Federal laws to stop cyber bullying, harassment and abuse.

The right-leaning think tank’s objections to new anti-cyber bullying laws are that:

• Worries over online predators are overblown because one study of arrests from 2000 to 2006 showed that most of the offenders approached undercover investigators, not kids.  I’m glad the offenders approached undercover investigators.  But that’s no reason not to have laws.  Between 2006 and now, offenders have gotten smarter.  And, of course we want laws so we can protect the kids who are approached.
• They estimate that threats due to peer-to-peer bullying are more serious than those due to cyber bullying.  Even if that’s true, that’s no reason to abandon kids who are targets of cyber bullying, harassment and abuse.  As shown by the case of Lori Drew, without Federal laws, cyber bullies can’t be prosecuted effectively.  The Judge acquitted this adult even though she set up the MySpace site that was used to harass and abuse teenager Megan Meier until she committed suicide.
• Laws pose “thorny issues” that are entwined with free speech.  Again, that’s no reason not to enter the thicket.  That simply lets us know that the laws will have gray areas and both the law and the interpretations will be continuously evolving as hardened criminals find loopholes.  Laws encourage angry, potentially vindictive people to think twice before doing anything impulsive and rash.
• Laws would make statements that defame, embarrass, harm, abuse, threaten, slander or harass third parties illegal online, even though such statements would be allowed if said on a playground.  That’s not a problem; that’s an obvious benefit.  That acknowledges the truism that statements made in a local context or face-to face usually have very different consequences than hostility put out to the whole world on the internet, especially if the statements are anonymous or made through the safety of false identities.
• We can solve the problem best through better education.  Nonsense.  Of course, education and vigorous stop-bullies programs are very helpful, but they’re not enough.  Education alone does not yield the most benefits.  Education, anti-bullying programs and enforced laws all together yield the most benefits.
• Teaching people to behave civilly online is no different than teaching children to use proper table manners, to cover their mouths when they sneeze or to say, “thank you.”  That’s also nonsense.  If an adult is a slob at home, no one else is harmed.  If someone gets drunk and disruptive at a restaurant, a movie theater or a ball game, they can be asked to leave or ejected or arrested.  The harm caused by eating with the wrong fork or not saying “please” or “thank you” is minor compared to the harm that can be caused by cyber bullying, harassment or abuse.  Ask the families of Megan Meier or Jessica Logan, both of whom committed suicide after they were made the targets of cyber bullying.  Ask the families of the thousands we don’t hear about them in the media.  They suffer, helpless to stop their abusers, but valiantly and quietly to struggle through life.

Online attacks are becoming an epidemic.  Some sites even specialize as forums for anonymous bashing and attacks.

Laws are made to state the standards to which we aspire and to diminish people’s ability to harm others as much as possible.  Laws may be imperfect and enforcement may be difficult and spotty, but that’s better than nothing.  I’d rather have anti-bullying laws that protect kids 90% of the time and have difficulties 10% of the time, than have no laws to stop cyber bullying and leave kids vulnerable 100% of the time.

Our laws and even our system of checks and balances are founded on our understanding that no matter how much education people have, they will often seek power and revenge.  They won’t always be good and sweet and kind.  If given the chance, people will be mean, nasty and vicious to others, especially if they can act anonymously or the target can’t fight back effectively.

We must rise to the challenge posed by new technology and keep evolving laws and enforcing them the best we can.  We must stop cyber bullying.

You can't Stop Bullying at Work with Employee Satisfaction Programs

Most people believe that happy employees are more productive, treat each other better and give better customer service.  That’s not true. When human resource departments push employee satisfaction initiatives at work, too often they encourage the most selfish, negative and hostile employees to harass, bully and abuse coworkers and supervisors.

Of course, I’m not encouraging companies to mistreat their employees.  But I am encouraging leaders to question the assumed correlation between happiness and productivity, between satisfaction and teamwork.

A recent report in the Harvard Business Review, “Employee Happiness isn’t Enough to Satisfy Customers,” also suggests that there is no correlation between employee satisfaction and customer service in the workplace.

Here’s why.  Usually, mediocre and poor employees and managers are happiest when they work less and are held to lower standards.  They want or feel entitled to whatever makes them happy, but they won’t pay for those rewards by increased productivity.

These people often want to rule the roost.  When they’re empowered by being listened to, they become mean, vindictive and cruel.  They use their power to increase bullying and abuse of the most productive employees and managers, and of people they simply don’t like.

Employee satisfaction programs encourage the most negative, bitter and hostile people to vent their anger and to continue venting forever.  As long as they’re venting, someone will be catering, begging and bribing them.

I’ve seen that time and time again.  So have you.  Think of all the people you work with.  Ask yourself questions about each one individually, “If that person was in charge, what would happen – who are their favorites; what corners would they cut; are they lazy, negative, hyper-critical slackers; are they gossiping, back stabbing rumor mongers; would they try to bring everyone into the team?”

Instead of focusing on employee satisfaction, survey your most productive, lowest maintenance employees and managers.  By “most productive,” I don’t mean only “shooting stars.”  I also mean steady, highly competent employees.  Don’t ask the mediocre or “bottom feeder” employees and managers what would make them happier.

Don’t have HR departments do these surveys; they’ll get lied to.  Use written surveys but don’t pay much attention to them; people expect them but you won’t get the critical people-information you need.  Conduct skillful personal interviews with the right employees to identify the people or departments whose poor attitudes thwart or destroy productivity.

Ask the most productive employees, “What would make you more productive (effective, efficient)?”  Focus on, for example, better operational systems, better technology and better coworkers.

Give your most productive employees and managers what they need to be more productive. The technology and systems are usually straightforward areas.  Critical to your success is constant churning of your poorest employees and managers so the most productive ones can be even more productive.

Ask the most productive employees, “What rewards do you want for being even more productive?”  Give them much of what they want.  Remember, one highly productive employee is worth at least two poor ones.

Usually, you’ll find that the number one desire of highly productive staff is better coworkers, so they can accomplish more and look forward to working with people who also hold up their end of the table.

Don’t cater to poor attitudes.  Stop negativity, entitlement, harassment and bullying at work.

HR usually distracts and detracts from efforts to increase customer service or productivity.  HR tends to focus on surveying and catering to the happiness of all employees, which does not increase customer satisfaction.  HR usually doesn’t survey customers and you don’t want them to.

Focus your own efforts on measuring productivity and customer service.

As a leader, if you say, “I don’t know who my most productive employees are,” or “I don’t want to hurt the feelings of employees or managers that I don’t interview” you’ve just shown that you aren’t doing your job.

Give your best employees what they need or you’ll stimulate turnover of the people you need to keep.

Coalition Stops Go Daddy Cyber Bullying Web Site

Numerous articles, including Sandy Maple’s on parentdish.com, “Teen Insult Web Site Shut Down,” have reported that online free speech has bowed to the pressure of community values.  In an effort to stop online harassment, cyber bullying and abuse, a coalition has pressured Go Daddy, the internet host, to pull a web site, “People’s Dirt,” out of cyberspace.  Calling it an “insult site” is misleading.  The site was forum for anonymous hate mail. What did it take to pressure Go Daddy to drop the site?

The site was very popular with vindictive and vicious high school students who used it anonymously to publically trash-talk, harass, abuse and embarrass their targets.  The combination of slander and defamation on the hate board was illegal, but the anonymity offered by the site protected the abusers.

A joint effort by parents, students, school administrators and the Maryland Attorney General brought sufficient pressure on the Go Daddy Group and the “People’s Dirt” advertisers – the advertisers pulled their support and Go Daddy acted to preserve its reputation.

Whether protecting kids from physical bullying or from cyberbullying, that grouping is always necessary to stop bullying at school or online.

The Go Daddy hosting service agreement with its users allows Go Daddy to end service for sites whose content includes activities that “defame, embarrass, harm, abuse, threaten, slander or harass third parties.”  The contents on the site, including a threat to kill students and staff, racial slurs, claims of promiscuity about named high school students, and accusations against named teachers fit into those prohibited categories.

Go Daddy could have resisted the effort and forced the group to go to court to prove some sort of illegal activity.  But this is a much better solution: common cause to stop bullying and abuse.  Go Daddy will find other ways to make money.

Every society or community limits complete free speech because of a more important value: The balance necessary to maintain the strong sense of community that enables the people to live together peacefully.  Neither end of the scale – complete free speech or complete censorship and repression – yields a society worth living in.  Some form of compromise, some balancing of individual and communal desires and needs is always reached in communities that move ahead amicably.

Whether the site will remain offline is still an open question.  Other internet hosts may be willing to carry it.  Alfredo Castillo, the site's founder, has previously said that if the site was removed by Go Daddy, he would move it to an international host, where it could skirt any American prosecution.

Mr. Castillo is a person who doesn’t care about his community.  He’s an individual isolated from his community’s values.  He’s interested only in his own desires to make money.  Those are some of the identifying characteristics of bullies and sociopaths.  Anyone know where he lives and where his children go to school?

Whose Job is it to Stop Bullies in Schools?

In his recent ABC news opinion column, “Want to Stop Bullies?” Lee Dye cites new studies that claim that:

1. Girls are more likely than boys to intervene to stop bullying than boys are.
2. Girls intervene more because they’re expected to by their parents, best friends and favorite teachers.
3. Popular males are more likely to pick on weaker boys, while unpopular, weaker but aggressive boys are more likely to pick on girls.

Of course.  So what?

I’m glad Mr. Dye is speaking out and I share his desire to stop bullies and harassment, bullying and abuse in schools.

The reason I’m sarcastic is that I think these studies, done by interviewing 269 middle school students in four schools in North Central Florida, are typical of the thought process and pseudo-scientific research that says that if we knew more we could design better programs to stop bullies.  And they imply that we can’t have successful anti-bullying programs until we have more research.

However, this research adds nothing we didn’t already know.  And the generalizations are contradicted by evidence from the recent suicide deaths of four girls in Schenectady, New York.

We already know that getting the kids involved in anti-bullying programs is critical.  We already know that it’s crucial to teach children what to do when they are bystanders and see bullying.  In order to incorporate that knowledge into anti-bullying programs, we don’t need to wait until there’s more pseudo-science research to prove that point.

In summary, we know that it’s everyone’s job to stop bullying in schools and everyone’s help is necessary, especially the kids.  No one group can make a program work if the other members of the local community resist or are uncaring.  The programs in New Hampshire are only the latest reports documenting what we know already.

Successful programs have the seven elements crucial to success:

1. The programs specify acceptable and unacceptable behavior
2. Children are taught specifically what to do if they’re bullied or if they’re bystanders
3. The programs involve everyone – school board members, police, principals, teachers, administrative staff and bus drivers, the kids, and at least a vocal, core group of parents.
4. Consequences are clear and effective action rapid
5. Courageous and proactive administrators, school principals and teachers
6. Kids are also trained at home not to bully and how to stop bullies
7. All steps are implemented simultaneously

Anti-bullying laws are necessary to force reluctant or uncaring district administrators and principals to act.  They’re also necessary to protect principals and teachers who do act from bullying parents who defend their little terrorists and threaten to sue the principal and school for harassing their little bully.  That’s like in the Harry Potter series where Lucius Malfoy protects his vicious son, Draco.

The biggest problem in stopping bullies is not the lack of research about bullying: It’s the lack of skillful effort being put forth by the most caring people.  At many schools, well-meaning principals and teachers need to join forces with a core group of parents to get programs in motion.  At other schools, frustrated and angry parents need to rally other parents in order to force uncaring or cowardly school district administrators and principals to make effective school policies and then take act promptly and strongly.