"Mr. Negativity" proudly destroys teamwork

Carl loved the title of “Mr. Negative.”  He was proud of being smarter than anyone else and thought his put-downs were funny.  No matter what you said, he would disagree, counter it or top it.  His personal attacks, sarcasm and cutting remarks could bring most people to tears.  He could create a tense, hostile workplace in minutes. He could bring a brainstorming or planning meeting to a halt by finding fault with every suggestion or plan, and proving that nothing would work.  He was convinced that his predictions were accurate and more valuable to the team than the frustration and anger he created.  On his team, sick-leave and turnover were high, while morale, camaraderie and teamwork were low.  Productivity was also low because most people wasted a huge percent of their time talking about Carl’s latest exploits.

What can you do?

In this case, his manager had heard me present “How to Eliminate the High Cost of Low Attitudes” at a conference, and had brought me in as a consultant.  She wanted me to help her create a culture that would be professional, retain high quality staff and be much more productive.

Why did his manager, Jane, bring me in, instead of simply evaluating Carl honestly and having consequences leading to demotion and eventual termination if he didn’t change?  Jane thought that:

• Carl was bright and expert enough in his specialty that she was afraid of losing him.
• If she was a good enough manager and learned to say the magic words, Carl would straighten out.
• Her hands were tied because Carl was a long-term employee in a government organization.

Coaching helped Jane see that she was victimizing the rest of the team by giving in to her fears and helplessness.  Carl was verbally abusive and emotionally intimidating.  And he was subtly manipulative because he had a soft voice and a smile on his face while he sarcastically cut his co-workers to ribbons.  She saw that if she continued to give in to her fear of losing Carl, she’d lose her reputation and position because her team would mutiny or quit.

Despite these insights, Jane remained a conflict-avoidant manager.  She would allow the team to act, but she wouldn’t lead the way.  Therefore we worked around her.

I helped the team create a set of behavioral expectations for individual professional interactions and for team meetings.  It was no surprise that the list did not included any of Carl’s behaviors, that his behaviors were specifically prohibited and that the list of appropriate behaviors contained the opposite ones Carl had been bullying coworkers with.

The rest of the team voted to accept the code of professional behavior.  Carl said he’d sign but he wouldn’t change his behavior.  He’d been Mr. Negativity as long as he could remember and didn’t think he could change.

That seemed like an impasse.  No one wanted to waste a lifetime waiting for Carl to go through therapy, especially since he didn’t want to change anyway.  I helped the team realize that Carl had no reason to change.  There were no adverse consequences to him if he kept doing what he was doing.  The team needed some leverage.

Since the manager wouldn’t act on her own, the rest of the team took a bold step.  They told Carl that they wouldn’t tolerate his hostility and the tension it caused.  They said that they’d remove him immediately from any meeting in which he started his negative putdowns.  He laughed nervously, thinking they’d never really do that.  He still wouldn’t accept that his behavior was so hurtful and despised.

At the next meeting, of course, Carl was negative as usual.  He was shocked when the rest of the team immediately stood up and told him to leave.  He sheepishly did, with a parting shot that they’d never come up with a good plan without him.

He was wrong.  They did develop a good plan to deal with the problem they’d been working on. They also gave him his assignment within it.  They told him that people who weren’t at meetings must be happy with the tasks assigned to them.  Carl was outraged and protested.  He looked for support from anyone on the team, but everyone was against him.  That also stunned him.  They told him that they were following the team’s behavior code.  He could play according to the rules and take what he got or leave.  They also told him that he could be very likeable when he wanted to and they’d be glad to be on a team with the “likeable Carl.”

It took two more meetings at which Carl was asked to leave, before he began to change.  It was amazing to all of them, including Carl, that what he thought was a life-long pattern, changed when enough leverage was applied.  He really did like what he did and he also had wanted to be liked.

This example is over the top in many ways.  But I have a question for you: Did the rest of the team bully Carl or were they right in voting him off their island when he was an abusive bully?

One general lesson here is: “When the legitimate authority won’t act and, therefore, leaves a power vacuum, the most hostile and power-hungry people usually fill it.  Your task is to fill it with the best behavior instead.”

There are many other ways to solve the problems that the Carl’s of the world cause at work and at home.  A stronger manager would have done it by herself.  Jane obviously had problems as a manager and wouldn't step outside her comfort zone to solve them.  Her boss soon took appropriate action.

It’s also a different matter if the negative person is the manager or boss.  There are many other problem behaviors that can be resolved with the Behavioral Code approach.  In other blog posts I’ll cover those bullying situations at work.

Please tell me your story so I can be sure to respond to it.

How do you know if someone is your friend?

Dana is a seven-year old with a good heart.  In order to help a new girl, Amanda, break into her school, Dana befriends her.  She talks to the girl, hangs out with her on the playground and even has her mother arrange play-dates.  Dana is cheerful and popular, and her efforts are successful.  Other children also become friends with Amanda. But, even in the beginning of their friendship Amanda often manipulates, controls and bullies Dana.  Dana wonders, “Is Amanda really my friend and what should I do?”  Here’s what Amanda does.

Actually, Amanda is a manipulative, controlling stealth bully.  Stealth bullies are:

• Selfish – When Dana won’t do what Amanda wants, Amanda gets angry.  She yells that Dana is bad.  Amanda insists that her opinions matter more than Dana’s.
• Critical – She criticizes Dana’s clothes and what Dana likes to do.  She’s gleeful when she points out Dana’s mistakes.  She’s always putting Dana down, topping her, countering her and staying one-up.  She’s always right and righteous about it.
• Hyper-sensitive – When Dana plays with other girls, Amanda says that her feelings are hurt.  According to Amanda, Dana is her best friend and she’s supposed to play only with Amanda.  Amanda says that the only way Dana can make her feel good is for Dana to do what she wants.
• Deceitful – Amanda doesn’t apply that rule to herself.  She feels perfectly free to play with whoever she wants to.  She even snubs Dana when she wants to become “best friends” for a while with the other person.
• Righteous finger-pointers – Amanda is always right and when her feelings are hurt, it’s 100 percent Dana’s fault. She always blames Dana.

Dana is mystified.  Amanda says that she’s Dana’s best friend but Dana often feels verbally abused and emotionally intimidated.  Amanda stimulates Dana’s self-doubt and insecurity.  Dana doesn’t know what she’s done wrong when Amanda is hurt and angry.

Since Dana doesn’t identify Amanda as a stealth bully, she doesn’t resist Amanda’s attempts to manipulate and control her.

My coaching with Dana’s parents awakens them to the problem.  Their daughter is being manipulated and controlled.  I teach them how to help Dana recognize the patterns of Amanda’s manipulating.

So, how can Dana decide if Amanda is really her friend?  Dana and her parents make a list based on her interactions with Amanda – what would a true friend do in each of those situations?  Using this simple method, Dana can see that Amanda hasn’t done any of those things.  Dana recognizes that Amanda is a stealth bully.

Actions speak louder than words.  Actions show you who’s a true friend.  Reasons, justifications and excuses don’t.  Just like the expression, “Follow the money,” I use the expression, “Follow the actions.”

Dana’s parents help her accept that she’s done nothing wrong.  Amanda is the one with the problem.  Amanda doesn’t know how to be a good friend. 

But the important question for Dana is not, “Is Amanda my friend?”  The important question is, “Do I want to be with a person who acts like that, whether or not she calls herself my friend?”  Whatever Amanda’s upbringing and family problems are, she will have to act better if she wants to be with Dana.

Dana is now well on her way to breaking the pattern and creating a bully-free personal space.  She’s learned a valuable lesson she’ll need in junior high school.

Top ten ways to create a hostile workplace

Bullies at work can ruin a culture, destroy productivity and make your life miserable.  Many people focus only on bullying bosses, but I’ve seen just as many coworkers and employees use these bullying methods as I have managers and supervisors.  Before you read the top ten I’ve seen, please think for a moment.  What bullying methods used by whom, have you seen most? Have you seen these techniques ruining your workplace?

1. Yelling, physical threats (overt or subtle) and personal attacks.
2. Verbal abuse, emotional intimidation, personal insults and attacks (in private and in public).  Put-downs and humiliating, demeaning, rude, cruel, insulting, mocking and embarrassing comments.  False accusations (especially outrageous), character assassination.
3. Harassing based on race, religion, gender and physical attributes.  Sexual contact, lewd suggestions, name-calling, teasing and personal jokes (sometimes overtly nasty, or threatening or sometimes given with laughter as in, “I was just kidding” in order to make it hard for you to fight back.
4. Backstabbing, spreading rumors and gossip, manipulating, lying, distorting, evading, hypocrisy and exposing your problems and mistakes.
5. Taking the credit; spreading the blame.  Withholding information and then cutting you down for not knowing or for failing.
6. Anonymous attacks and cyber-bullying – flaming e-mails and porn.  Invading your personal space and privacy – rummaging through your desk, listening to phone calls, asking extremely personal questions, eating your food.
7. Hypersensitive, over-reactions, throwing tantrums (drama queens) – so you walk on egg shells, back off in order to avoid a scene, or beg forgiveness as if you really did something wrong.
8. Dishonest evaluations – praising and promoting favorites, giving slackers good evaluations and destroying careers of people the bully doesn’t like.
9. Demeaning at meetings – interrupting, ignoring, laughing, non-verbal comments behind your back (rude noises, body language, facial gestures, answering phone, working on computer).
10. Forming cliques and ganging up.  Turf wars about budgets, hiring, copiers and coffee machines.

Most bullies use combinations of these methods.

We’ve all seen the effects of bullies and the hostile workplace they create.  There’s increased hostility, tension, selfishness, turf wars, sick leave, stress related disabilities, turn over and legal actions.  People become isolated, do busy work with no important results and waste huge chunks of time talking about the latest episodes.  Effort is diffused instead of aligned.  Promotions are based on sucking up to the most difficult and nasty people, not on merit.

Teamwork, productivity, responsibility, efficiency, creativity and taking reasonable risks are decreased.  The best people leave as soon as they can.

The wrong people or the wrong culture can always find ways to destroy the best operational systems. Your pipeline will leak money and your profits will plummet.

I’ll go into solutions in future posts, but I want to mention one frequently used tactic that does not work to stop dedicated bullies.  It’s based on the false assumption that if we – educate, explain, understand, reason, show the consequences, accept, forgive or make enough attempts to satisfy bullies – then they will become reasonable, civil, professional, friendly and good to work with.  That approach only stops people who are not really bullies, but have forgotten themselves one time and behaved badly.

Determined bullies don’t take your acquiescence as kindness.  They take your giving in as weakness and an invitation to grab for more.  Bullies bully repeatedly and without real remorse.  You won’t get a sincere apology from them.  A sincere apology doesn’t mean anything about how they look.  It means that they change and stop bullying.

I’d like to hear your horror or success stories.

Teenage student harassed, bullied and beaten, but none of the adults at school protected him.

According to numerous reports, a teenager was bullied at West Middle School in metro Denver.  The boy had pencils, markers and a calculator taken; he was called fat; he was called “gay” because he was involved in musical theater; because he was from musical theater, he was called a “Nazi.”  Eventually, he tried fighting back against his tormentors.  But he wasn’t big or strong enough and was beaten severely.  He suffered a broken collar bone and head injury.  The published picture of him is self-evident.  Now that the case has become public, the community is in an uproar and the Cherry Creek School District has responded by expelling the bully.  The bullied boy has reported that the bully threatened to beat him more when he returns.  Three other students, who also threatened to beat up the victim, have been required to sign contracts that they won’t harass the boy.  That’s nice of the school district to go that far. Of course the legal wrangling will go on for a long time.

There’s so much to say about this example of hostility, abuse and brutality.  I want to comment on only a few areas.

The adults failed.  Whether they blame the legal system or say they didn’t know; they failed. Since the severe beating happened at the end of November, don’t you think that every student in school knew what was happening? 

The parents of the bully and his collaborators failed.  They are supposed to know their children’s character and to stop their children’s bullying.

The teachers failed.  They are supposed to know who torments, abuses and bully’s another student and they are supposed to stop it.  They allowed a hostile, abusive environment to continue.  If the typical educational approaches don’t work rapidly, they are supposed to intervene in other ways.

The principal failed.  The principal is supposed to set a tone of zero tolerance.  The principal is supposed to be courageous enough to cut through the legal red tape and somehow stop bullies.  If the teachers don’t stop it, the principal is supposed to stop it and then get rid of those cowardly and/or ignorant teachers.  The worst beating happened at the end of November and the principal did nothing effective for three months until the story became public.

The administrators in the school district failed.  The administrators are supposed to be courageous enough to cut through the legal red tape and somehow stop bullying.  If the principal doesn’t stop it, the school district administrators are supposed to step in and then get rid of that cowardly and/or ignorant principal.  The worst beating happened at the end of November and the district administrators did nothing effective for three months until the story became public.

How can we hold up these teachers, principal and school district administrators as models for children?  They have failed as models.  Despite, or maybe because of, their colleges and universities, their degrees and certifications, their possible expertise in some course matter, they have shown themselves to be ignorant or cowardly or inept or all three.  They have failed the public trust and are unfit to be teachers, principal or administrators.

They should not be allowed to hide behind a poor legal system.  We all know that there are schools in the most violent locations in which courageous administrators, principals and teachers bullying.  And they do it in the face of the same.

The 14 year-old boy who was bullied has shown himself to be courageous.  He has succeeded.  At first he did what we all try to do.  We try accommodating in hopes that the bully will move on.  We ask bullies to stop; we take the bullying; we try to understand what lousy home lives we think bullies must have; we try to rise above it.  These tactics may stop many kids who are temporarily trying on bullying to see what it feels like, but those tactics don’t stop dedicated, relentless bullies.  They are not effective for teaching children to stop bullies at school.

Eventually that boy fought.  I say he succeeded because, even though he was severely beaten he did what was necessary to try to stop his tormentors.  He lost the fight but he emerges as the one person who is not a coward in this affair.  He can hold his head up high all his life.  He can keep his self-esteem.  He can judge the adults as cowards and failures.  I hope he is resilient enough to bounce back  and continues to resist to bullies the rest of his life.  I hope that when he becomes an adult with more choices, he creates a personal life that is bully-free.  Sometimes, a tormented teen can fight back and win – as in the case of the “Teen acquitted in punch.”

Of course, bullies will always exist .  America is not unique, nor are we the worst people in the world.  We are outraged and we will try to make better systems.  And more important, we still must train , seek and hire people who can act effectively, no matter how poor the system is at any moment.  And we must educate and prepare individuals to be as courageous as that 14 year-old boy.

Among other places, this story was carried by the Denver Post (Bullies called teen “Nazi” and “gay”), 9news (Student says he was bullied, beaten because he’s German), the Denver Channel News (Boy: School Bullies Harassed Him Because Of German Ancestry) and the Denver Post Neighbors Forum (Article Discussion: Cherry Creek teen may face bully in court).

Teach children and teens to be resilient; don’t be defeated by disappointment, hostility, abuse, trauma or bullies.

Are your children and teens resilient?  Do they bounce back after they’ve been disappointed or faced hostility, bullies, abuse or trauma?  Are you resilient?  Do you know how to resist a hostile, abusive, controlling or bullying husband or wife?  Can you resist your self-bullying tendencies?  How about abusive, controlling or bullying friends, relatives or neighbors?  How about at work; hostile, abusive, bullying bosses, managers or co-workers?  Do you bounce back from getting passed over, terminated or fired from a hostile workplace?  You know – lies, yelling, cursing, back-stabbing, verbal abuse, demeaning insults, harassment, false complaints or accusations. According to a Newsweek article written by Mary Carmichael (The Resiliency Gene: A genetic variant may protect some abused kids from depression and other long-term effects) the National Institute of Mental Health is funding studies to find the genes associated with resiliency to hostility, abuse and trauma.  As a former practicing biochemist, I can say that, of course, we’ll find genes associated with almost every pattern of behavior.

But, I think it’s a dead end if we focus merely on the genetic expressions of what’s going on.

Why do I think it’s a dead end?  Because you end up thinking that either you have the right stuff or you don’t.  That belief won’t help your children develop strength of character or as much resilience as they can.  For example, contrast the behavior of the teen in cyber-bullying suicide case with the teen who was acquitted of punching a racist tormentor . . Worrying about the resiliency gene won’t help you be courageous either.  You’ll remain a victim; hoping the system can be made 100 percent safe and fair.  You’re better off thinking that you can develop the right stuff to protect yourself, to create a bully-free environment.  That approach to make the world totally and completely safe is being tried right now in our schools .

Resiliency is something that we’ve seen and studied throughout history.  For example, in their elegant studies of about 700 famous men and women (“Cradles of Eminence,” 1962), Victor and Mildred Goertzel, called the eminent survivors of childhood abuse and trauma, “The Invulnerables.”  Our history is full of men and women who failed and then bounced back, struggled and succeeded.

In my coaching of adults (including parents wanting to know how to help their children), I encourage them to focus on the “free will” aspects of their lives.  You have much more control over what you create in life right now, than you do over your genetics.  No matter what life throws at us, whether we’re subjected to natural disasters, large scale human destruction or individual family brutality and trauma, we all must struggle to rise above those events in order to create as great a life as we can.  We can take charge of our efforts  even though we can’t control the results.

Inspire your children by them to look back at their inheritance.  Think of what their ancestors must have lived through.  No matter what their ancestry, they come from an unbroken line of men and women who survived drought, flood, plague, famine, disease, war, uprooting, slavery, rape and every other form of disappointment, hostility, control, abuse, brutality and trauma known.  Everyone one of their ancestors survived long enough to make a baby who grew up to make a baby who grew up to make a baby … until they were born.  If one of their ancestors hadn’t grown up to do his or her part, they wouldn’t be here.  They have a legacy of survivors.

Also think of their mental and spiritual inheritance.  There must have been people who took in some of their ancestors and nurtured, encouraged and stimulated them; even though they weren’t blood relatives.  Despite all the abuse and trauma, here they are.  They have the legacy of survivors.  Stop worrying about their genes and start training them to be mentally, emotionally and spiritually strong.  Start helping them develop the discipline that’s worthy of all the struggle and effort that went into getting them here.

I remember the stories of what my grandparents went through in order to get here.  They didn’t have credit cards, cell phones, health insurance or own their homes.  How can I let them down by not living as gloriously as I can?  How can I let them down by not encouraging my children to do the same – no matter what their genetics has given them?

Top 12 Warning Signs of Controlling Husbands

What are the warning signs of controlling husbands?  Here's my list of the top dozen.  Do you have any to add? 1. Overt physical violence - they shove, slap or hit you; force you to have sex; force you to lie or drop the charges if the police were called. 2. You're afraid you'll trigger a violent rage - you walk on eggshells; they intimidate you with weapons; they threaten you, the children, the pets, your favorite things. 3. They make the rules; they control everything - what you do, where you go, who spends the money and what it's spent on. 4. You feel emotionally blackmailed, intimidated and drained. 5. You're told you're incompetent, helpless and would be alone without them. 6. You're told that you're to blame if they hurt you. 7. They push boundaries, argue endlessly and withhold approval and love if you don't do exactly what they want. 8. Their standards rule - your "no" isn't accepted as "no;" they're always right and you're always wrong; their sense of humor is right and they're not abusing you, you're too sensitive. 9. They isolate you - they won't allow you to see you friends or your family, go to school or even work. 10. They control you with their disapproval, name-calling, putdowns, demeaning, blame and guilt - no matter what you do; you're wrong or not good enough. 11. Your concerns generally don't get dealt with - theirs are more important so they can ignore your wishes. 12. They control you with their hyper-sensitive, hurt feelings and threats to commit suicide.

In addition to controlling you by making you afraid, they are the sneaky, manipulative schoolyard bullies who have developed adult ways to dominate, abuse and bully.

Many people allow themselves to be bullied repeatedly because they don't recognize and label the control and abuse as "bullying."  When you recognize and label their tactics and tricks, you'll be empowered to resist them.  When you learn effective skills and techniques, you can resist them successfully.

The same list applies to abusive, controlling, bullying wives, partners, boyfriends, girlfriends, teens and friends.

Peaceful methods (understanding, tolerating, logic, reasoning, forgiveness) sometimes stop mild bullying.  But you need firmer, stronger methods to stop relentless, determined husbands.

Teaching children to stop bullies at school

A recent article in the Wall Street Journal described a new “craze” to teach students not to become bullies.  In “Learning by Cooing: Empathy Lessons From Little Tykes,” the Journal described the method used by a school in a Seattle suburb, among other schools, that puts 6 month old babies in front of children from kindergarten to the eight grade.  The hope is that the students will empathize with the little tykes and not bully their fellow students.

Of course, we hope children don’t grow up to become bullies.  And of course, researchers interested in the craze can provide scientific studies to show that the method works.

But let’s be real.

I’m more interested in teaching parents to help their children deal with the real-world – which will have emotional abuse, verbal intimidation and overt physical bullying by determined bullies.  And your children will see the same when they become adults – at work and in their personal lives.

Teach your children and teens to deal directly and firmly in order to stop bullies at school.  Prepare them for the workplace and for adult relationships like marriage, relatives, friends and neighbors.  I can help with coaching, speaking, books and CDs.  Few things ruin children’s confidence and self-esteem, or stops their emotional development faster that being poorly equipped to deal with controlling, domineering bullies.  That feeling of helplessness can last them all their lives.

It’s nice if principals and teachers don’t tolerate bullies at their schools, but the chances are that your children will have to stop those bullies on their own.  Are you teaching them the attitudes and skills they need?  Or are you indulging in wishful thinking and sticking your head in the sand?

This unhappy employee created a hostile, bullying workplace

Doesn’t a good manager solicit and incorporate employee feedback?  Isn’t employee happiness a major factor in building morale and teamwork? Well, yes.  With most employees you’d think that’s true.  But listen to what happened to Claire’s team, which harbored an unhappy, negative employee, Heather.

Heather was a chronic, whining complainer.  Nothing was good enough for her.  She criticized and disparaged everything Claire did.  She looked down her nose at Claire.

The tea in the break room was never good enough for Heather.  The soda and snacks at trainings, the seating arrangements and even the carpet in the training room never pleased Heather.  When Claire did what Heather seemed to want, Heather found something else wrong or changed her mind.  Heather was unhappy and told everyone it was Claire’s fault.  No matter what Claire did, she could never please Heather.  Heather was relentlessly hostile and verbally abusive.

Heather was a manipulative bully.  She used her unhappiness, negativity, criticism and verbal abuse to get Claire to try to please her.  But what could Claire do?  Wasn’t she supposed to try to make Heather happy?  Wouldn’t Heather be a more productive worker and better team player if she was happy.

When Claire accepted the assumption that she should do everything to please Heather, Claire gave Heather control of the team.  A few people joined Heather’s clique and bad mouthed everything Claire and the rest of the team did.  The rest of the team slunk away and tried to ignore Heather, despite the hostile environment she created.

Heather’s unhappiness and constant complaining triggered a pattern in Claire that I call “Self-Bullying.”  Claire accepted Heather’s assumptions about who was the failure.  Claire mentally beat herself up for not being good enough to please Heather.  Her self-doubt increased and her confidence and self-esteem plummeted.

As hostility increased and morale fell in Claire’s team, productivity also fell.  Sick leave and turnover increased.

I was brought in as a consultant and coach to help Claire’s once productive team.  We quickly developed a practical supervision and performance improvement plan that Claire could use for Heather.  But Claire wouldn’t implement it until she had done some major inner work.

Claire had to change her ineffective beliefs that:

• Everyone will become happy and productive if you give them what they want.
• Managers like Claire should make employees happy.
• Employee satisfaction is the key to team success.

The key change for Claire was recognizing Heather as a bully.  Heather had learned to use her distain, unhappiness and criticism to get people to try to please her.  With this tactic, she dominated and controlled her environment.  But once Claire recognized Heather as stealth bully, Claire was freed from her own self-bullying.  She was motivated and empowered to use the practical performance improvement plan effectively and successfully.

Heather wouldn’t improve her attitude and her team behavior.  She soon left.  The whole team heaved a great sigh of relief.

Why had Heather been allowed to remain with the company after she had treated her former manager the same way?  I’ll give more details of how Claire was finally successful, in an article to appear in the Denver Business Journal on February 15, 2008.

"How to Stop Bullies" book reviewed in Denver Business Journal

On January 25, 2008, the Denver Business Journal reviewed "How to Stop Bullies in Their Tracks."  Here's what they said in "Ben's book on bullying tells how to stop them." "Ben Leichtling, who writes the monthly 'The Human Element' column for the Denver Business Journal, has published 'How to Stop Bullies in Their Tracks' (www.BulliesBeGone.com, $19.95). He describes the book as '20 case studies of people who succeeded against controllers, critics, manipulators, emotional intimidators and self-bullying,' and it's a companion book to his earlier tome, 'Bullies Below the Radar.'

The book is loaded with real-life examples - including some from the workplace.

Since 1985, Leichtling has been a consultant, psychotherapist and life coach-advisor."

I'd add only that people are catching on to my tips because I get lots of comments like: That's why I could never make it work with my ex-wife or that's why I always lose my self-confidence when I'm with my boss or now I know what to do with my control-freak sister or I've stopped my hostile, manipulative teen.

Stop Bullies Book

I wrote "How to Stop Bullies in Their Tracks," because people asked me to.  They wanted to benefits examples of my straightforward, practical, real-world methods and tips applied to hostile and abusive situations at home, with teens, in personal life and in the workplace. What's the cost of tolerating bullies?  Slow erosion of your spirit.

The Stop Bullies book will help you protect yourself, your family, and your boundaries.  Don't endure verbal abuse or emotional intimidation.  Don't become a victim of bullies and predators. Instead, learn to increase your self-reliance, confidence and self-esteem. 

The book contains 20 case studies showing you how to deal effectively with schoolyard bullies who have grown up and still try to take control and power over you in many situations:

• In the office at work (bosses, co-workers and employees).
• At home in the family (children, teens, parenting, mothers, fathers, your parents and siblings).
• In relationships (marriage, dating, intimate relationships, friendship). With domineering friends who try to thwart dieters and know what's best for you.

You'll recognize:

• Controlling, manipulative, nit-picking perfectionists.
• Hostile, critical, abusive, intimidators and boundary pushers.
• Negative, hyper-sensitive "professional victims."

You'll recognize them among your bosses, co-workers and employees; among your parents, teenagers, spouses, partners, siblings, friends, boyfriends and girlfriends.

Why have I been able to develop these methods and tips?

Bullies come in all sizes and shapes.  No two bullies are the same, but their patterns of behavior are the same.  They're the same from the schoolyard to adulthood.  That's why I've been able to identify countermeasures that can be applied to any bullying situation.  These strategies and techniques are not theories.  They come from my real-world observations and they work.

You'll also find examples of individualized, personalized coaching and consulting to support your own inner work.  You can learn to wise up, stand up and stay up in the face of self-bullying, and overt and covert bullies.  The chapter and examples of people dealing successfully with Stealth Bullies has been eye opening for many people.

Teen acquitted in punch

Here in Colorado, the big news today is about a black teen acquitted for punching one of two teens who were taunting, harassing and threatening him.  See below for details from some of the news stories. Good for you Randall Nelson.

For parents of young children and teens, I'm commenting on one aspect that I often hear from well-meaning parents.  They tell their children not to fight; fighting is wrong, it only leads to more fighting.  They tell their children to understand that bullies have suffered and to forgive bullies.  They tell their children that forgiveness, kindness and negotiation will solve every situation peacefully.  As Randall Nelson's case illustrates for every teen, of any color, race, religion, sex, that's nonsense.  So, what do I think Randall should have done?

I think Randall did great; just what he should have done.  Randall Nelson tried not fighting back.  That's a good first approach.  He got the authorities involved.  That's a good second step, but they didn't stop it.  If those two steps don't work, you'd better have an effective back up plan.  Randall had the right back up plan.

Parents, if you coerce your children and prevent them from fighting even as a last resort, you leave them like defenseless sheep in a world that has wolves.  As I said about work bullies in a recent article in the Denver Business Journal (January 11, 2008, page A28),

"Bullies will interpret [your] reasonableness as weakness … They will remain hostile and righteous.  They will escalate their emotional abuse into a feeding frenzy." 

Teach your children and teens to protect themselves.  Don't encourage them to endure verbal abuse or emotional intimidation.  You'd be encouraging them to become insecure victims of bullies and predators. Instead, help increase their self-reliance, confidence and self-esteem.  This theme of teaching children and teens to face the real work also mentioned in the blog entry, "Cyberbullying suicide case."

You can learn more detailed methods through my books, coaching and speaking.

I think it was Kfir who said,

 "Except for ending slavery, Fascism, Nazism and Communism, war has never solved anything!"

Some of the articles describing Randall's case are: "Black teen acquitted in punch," and "Black teen acquitted in punch," and "Teen acquitted of assault in racial case," and "Black teen acquitted in punch," and "Teen who faced racial taunts acquitted after breaking 2nd teen's jaw."

Cyberbullying suicide case

I've been reading the news reports and postings about the cyberbullying suicide case.  For example, "No Charges in Cyberbullying Suicide Case," and "L.A. Grand Jury Investigates Web Suicide Case" and "Prosecutor Will Review Megan Meier Cyberbullying Case," and "Mom: MySpace Hoax Led to Daughter's Suicide," and "Cyberbullying Suicide Stokes the Internet Fury Machine," and "Prosecutor won't bring charges in MySpace suicide." That's the case in which Megan Meier, a teenage girl, was pushed toward committing suicide by Lori Drew, the mother of a former friend of Megan's.  Lori Drew, pretending to be a 16 year-old boy on MySpace, engaged Megan and exacted her revenge by dumping Megan.

To the parents of children and teens, I'd like to comment about only one aspect of this tragic situation.

We should be aware that this use of social networking sites and the internet will become more prevalent.  Predators and bullies, and hurt, angry, righteous and spiteful adults and teenagers have always used whatever methods they could in order to attack and take revenge on their targets.  Teens and adults will subject other teens to emotional abuse, verbal abuse and now cyberbullying, manipulation and intimidation.  They stimulate the insecurity and low self-esteem of their victims.  The ability to remain anonymous on the internet increases the likelihood that cowards, bullies and predators will use the web to strike at their targets and victims.

The world has been, is and always will be a place with potential danger.  Life is full of risks.  As much as we will discuss, argue and make legislation in order to protect our children and teens, the dangers and risks will remain.  That doesn't excuse Lori Drew.  That's just the way I think the world is and we must take that into account as we raise our children.

Do not teach your children that the world is a safe place.  Good parenting requires you to teach your children how to balance the risks, stakes, benefits and dangers of every activity.  You must teach your children to judge wisely which activities (which dark alleys, parties, friends and events) seem safe and which have huge risks attached.  You must do that in order to help them increased their independence, self-reliance, confidence and self-esteem.  And you must monitor them.  And, if your children and teens are like mine, you must also be prepared for them to do what they please.  But you're planting good seeds.

There have always been and will always be predators and bullies.  Prepare yourself and your children.  Of course, there also have been, are and always will be wonderful people who are worth knowing and who will stand by you in times of tragedy.  Find them and fill your life with them.

As Rabindranath Tagore said, "Create an isle of song in a sea of shouts."

I hope these parenting tips, taken from my coaching and speaking, help.  What do you think?

Teens Bullying Parents

I read an interesting post, "Responding to Manipulation," on the byparents-forparents blog which highlights the fact that teens will try to manipulate their parents. I see that problem all the time. It's natural for children, especially as they become teenagers to try to get their parents to give them everything they want. But parents must resist teens' boundary pushing, emotional intimidation, emotional abuse and bullying.Independence, self-reliance, confidence and self-esteem are increased when teens don't win every time when they push against the reasonable boundaries set and held by parents. Don't allow endless negotiation. Good parenting requires you to make your "no" be a "no." Don't be swayed by media influences telling you the contrary.My book, "How to Stop Bullies in Their Tracks," has a typical example of a mother who frees herself from her own guilt, insecurity and her teenage daughter's manipulation. When the mother stops being a victim, she can finally help increase her daughter's emotional development, confidence and self-esteem. Through expert coaching, speaking and parenting tips, I help parents develop plans customized to their specific situations.

A bully on line in the post office

There's power in recognizing and labeling bullies.  If we don't recognize what's going on, if we see hostile aggressive people as normal people, and think that somehow we're the problem because we keep them from getting what they want or deserve, we will let them take advantage of us.  When we recognize and label bullies, we get the courage and strength to stop them in their tracks.  We protect our boundaries; we clean up the trash in our personal ecology. We've all been frustrated waiting in line.  Last week, I was being waited on at the post office during the Christmas rush, when a large, 30-something man carrying a bunch of letters got behind six people waiting their turn.  He called out to the clerk, "I want to go next because I have a quick question and I don't want to wait."  He started to move to the front.

Everyone in the post office froze.  Tension and hostility were so thick you could cut them with a knife.  I could see the frustration and anger on the faces of everyone in line, while they thought of what to do.  They were in a hurry too.

There's a lot we don't know about the situation I watched unfold.  Notice that he didn't ask any of the people in front of him if he could cut in, he asked he harried clerk.  What could she do?

If you were one of the six people ahead of him in line, would you say something or would you let him go ahead of you?  If you think of him as a merely jerk, you'd probably let him push ahead and make you wait.

Why do I label him a bully and what happened?

A tiny, young woman (18-20 years old) said politely, "Wait a minute.  Wait your turn.  I have only one package.  The rest of us have only a few things and we've been waiting also."

Since the boundary pushing bully originally asked the clerk, not the people in line, I had seen one of the early warning signs of a bully.  Now, the bully acted blatantly.  He started walking to the front of the line while saying to the young woman, in a hostile, belligerent tone, "What, are you some kind of smart a--?"  Now, that's a bad attitude on a difficult person.

That's also a moment of truth for everyone on line!  What would you do?

One person in line just looked away angrily, pretending they weren't being abused.  Another victim said sarcastically, while giving way, "Well, if you insist."  But the young woman responded, "You still can't cut in ahead of me.  Get to the end of the line or come back later."  A middle aged woman said, "Yeah.  Who do you think you are?  We're all in a hurry.  Get to the end of the line."  An older man said, "Wait your turn like the rest of us."

Amazingly, the boundary pusher didn't attack with more hostility, nor did he curse and leave.  He stepped back in line to wait his turn.  It was as if the bully was just pushing whatever boundaries he could, until someone stopped him in his tracks.  Suddenly, the line got cheerful.  The three people who stopped the bully, started talking to each other.  The person who looked away, thanked the three for being brave.  The victim who was willing to give way also thanked them saying, "I hate being polite to hostile, rude, obnoxious people, but I never want to make a scene.  I was taught to be nice to everyone."

This is a minor incident.  But these abusive people cause hostility at school, and with families, children, parenting and relationships.  They also create a hostile workplace. The point is clear.  Bullies push boundaries until you stop them.  If you allow bullies to trash your personal ecology, you'll feel belittled, victimized and a little dirty.  If you recognize and label bullies, you'll find the energy to stop them in their tracks.

You can develop the will and improve your skill to stop bullies in their tracks at work and in your personal life.  Use my expert, individually customized coaching, consulting, speaking, books and CDs.

What do you think?

What happens when a conflict avoidant manager doesn't stop a bullying employee?

Bullying bosses are common but how about a hostile, abusive employee?  Barbara has a bad attitude: she's difficult, hypersensitive and harasses co-workers and even her supervisor.  If anyone disagrees with her or gives her feedback, she gets hurt feelings, claims she's a victim of harassment and pitches a temper tantrum.  She cries, yells, stomps off to her office and slams the door.  She fumes and gives the loud silent treatment.  The insensitive offender must grovel in public in order to be forgiven.  Her clique also badmouths the perpetrator.  Barbara has done this for years. The result: a hostile workplace; low morale and poor productivity; high sick leave, absenteeism and 33% turnover per year.  Barbara's bullying sets the tone in the office.  Some people suck up to her by being nasty to people she doesn't like.  Other people gossip, backstab and become grumpy.  Second-guessing, mind-reading and vendettas spread.  No one wants to come to work.   Everyone wastes time looking over their shoulders and focusing on the melodrama and tension Barbara causes.  It's a workplace soap opera.

Claire has been a conflict avoidant manager for 20 years.  She wants to be liked.  She has explained the problem to Barbara.  She's tried to improve Barbara's bad attitude and to educate her on the effects of her abusive behavior.  But Barbara feels righteous.  She feels wronged, abused and harassed.  She claims that she's a victim.  She turns her attacks on Claire for being negative and critical, and lowering her morale.

Do you think Claire simply needs to explain things better to Barbara?  What skills do you think Claire needs?

Suppose you were Claire's new manager.  What would you do with Claire and Barbara?

Since Claire's conflict avoidance, and Barbara and her clique were entrenched, it took months of coaching and consulting implementation to turn the department around.  But by the next year, they were winning awards for team performance and customer service.