Leaders Who Ignore the Human Element Will Fail

To be a successful administrator, basic operational savvy is necessary.  But to be a successful leader, you must also master human savvy. For example, Joe worked his way up through the financial ranks and had mastered three of the major skills of internal operational savvy:

• Setting high performance standards.
• Project management.
• Financial soundness.

Joe’s teams met their goals within budget and deadlines.

But Joe was always passed over for promotions to leadership.  Why?  Basic operational savvy isn’t enough to make leaders even partially successful.

To read the rest of this article from the Memphis Business Journal, see: Leaders who ignore the human element will fail http://www.bizjournals.com/memphis/stories/2007/10/01/smallb4.html

When I explained to Joe that he was missing the human savvy I’ll describe below, he said he couldn’t change.  He had strength of character and responded successfully to the ups and downs, and the challenges of business.  But he said he was an introvert.  He could achieve high performance in operational areas but it wasn’t his personality to excel in people areas.

Joe’s response is nonsense.  He doesn’t need to become an extrovert or develop the personality of an archetypal used-car salesman.  But if he wants to advance his career, he does need to master his innate human savvy—the universal human attributes for empathy and sympathy, for knowing what makes people tick, and for transmitting and enhancing passion and dedication.

Joe’s progress was halting when he was simply memorizing lists of how-to’s.  But his learning took off when he modeled himself after the subject of one of the best leadership books, “Team of Rivals: The Political Genius of Abraham Lincoln,” by Doris Kearns Goodwin.

Joe saw himself as having a personality similar to Lincoln: a melancholy introvert who could come out of his shell to make human contact.  Lincoln’s human savvy was a crucial component of his success.  Joe resolved, “If Lincoln could do it, so can I.”  Joe drove himself to use Lincoln as his guide and to learn what Lincoln learned.

One of the important personal skills Joe learned was critical listening.  Instead of listening only to the dictionary definitions of words, he trained himself to hear “the message behind the message.”

That essential information taught him what concerns other people have and what they really want.  Joe used what he learned in order to connect with his team on an emotional level, so he could help them dedicate to their mission.

Lincoln said that the most important task of a leader, once he has finally decided on a course of action, is to educate people so they are inspired to proceed on that course.  Lincoln used insightful comparisons and memorable stories to transfuse people with his vision, dedication and perseverance.  Joe realized that appropriate stories have an emotional impact greater than the effects of logical arguments.

Like Lincoln did, Joe can now tell memorable stories of his team’s effort and progress.  His staff is now enthused to achieve team and personal goals in the face of challenges that demand their best.

Joe also sets high behavioral standards and holds his staff accountable for behavior that reflects good attitudes.  He’s stopped bullies and even had some success getting difficult messages across to abusive, toxic staff.  His best workers are happier now that he’s weeded out the slackers and bad apples.

Now his superiors say:

• “Joe seems to guess what the next steps are, even when I haven’t said them.”
• “He’s a good confidant. I can count on him to rally the rest of my leadership team and to see that his people are on top of what’s truly essential.”
• “He’s a go-getter.  He’s stopped bullying, manipulation, negativity and meeting sabotage in his new department.   He can inspire people to overcome change and adversity, as well as to keep innovating when times are good.”

Many people teach basic operational savvy as if it’s all that’s necessary for leadership success.  But good administrators aren’t necessarily good leaders.  Basic operational savvy is necessary, but it’s not enough. Leadership success is more all or none.  You can succeed only if you master human savvy.

High standards protect everyone from unprofessional behavior.  You can learn to:

• Master the human element.
• Eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Don't let bullies create a hostile workplace

Work bullies can ruin a culture, destroy productivity and make your life – and the lives of everyone else they target – miserable. And it’s not just bullying bosses who are the problem.  Co-workers and employees also use bullying behavior that creates a hostile workplace.

Excluding lethal weapons, here are the top dozen techniques bullies use to ruin a workplace.

To read the rest of this article from the Dallas Business Journal, see: Don’t let bullies create a hostile workplace http://www.bizjournals.com/dallas/stories/2008/06/09/smallb3.html

Most bullies use combinations of these methods.  The relentless application of these harassing, abusive techniques reinforces humiliation, pain and fear.  Cliques and mobs rapidly form. Bullying can make the targets feel helpless and situations seem hopeless.

These methods cause increased hostility, tension, selfishness, turf wars, sick leave, stress-related disabilities, turn over and legal actions.  People become isolated, do busy work with no important results and waste huge chunks of time talking about the latest episodes of bullying.

Effort is diffused instead of aligned.  Teamwork, productivity, responsibility, efficiency, creativity and taking reasonable risks are decreased.  Promotions are based on sucking up to the most difficult and nasty people, not on merit.  The best people leave as soon as they can.

Your operational system may look wonderful on paper, but the wrong people in the wrong culture can always find ways to thwart it.  Your pipeline leaks money and profits plummet.

A common mistake in dealing with repeated bullying is to spend much too much time and effort trying to educate, explain, understand, accept, forgive, beg, bribe, ignore, reason with or appease them.  These approaches won’t convert dedicated bullies into reasonable, civil and professional people. These approaches only stop people who aren’t really bullies, but have behaved badly one time.

During the time well-meaning or conflict-avoidant supervisors, human resource and civil rights professionals are trying these techniques to educate or rehabilitate bullies, they’re actually victimizing everyone else in the organization.  The monetary and emotional cost of tolerating or enabling bullies can be astronomical.

Determined bullies don’t take your understanding and acquiescing as kindness. They take your giving in as weakness and an invitation to abuse you more.  Bullies bully repeatedly and without real remorse.  They might appear to apologize sincerely, but you should accept only behavioral change, not good acting.

The best way to stop a bully is to stand up to them.  Expose and isolate them.  Or catch them doing something outrageous or illegal in front of witnesses.  Stopping them and having serious consequences for repetitions are also the greatest stimuli for change.

Learn what you can do to eliminate the high cost of hostile attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Sexting: Learning the Hard Way

In a series of articles in the New York Times, “Poisoned Web,” Jan Hoffman details a sexting case gone viral in Lacey, Washington.  What can you do for your son or daughter so they don’t get sucked into the black hole of a sexting catastrophe that could ruin their whole lives?

In this particular case, a middle-school girl sent a full-frontal nude photo of herself, including her face, to her new middle-school boyfriend.  He forwarded the picture to a second middle-school girl he thought was a friend of the first one.  The second girl, an ex-friend with a grudge, forwarded the picture to the long list of contacts on her phone with the caption, “Ho Alert!  If you think this girl is a whore, then text this to all your friends.”  The photo rapidly went viral.

A lot of the analysis about the situation is nothing new:

• Why do girls send nude photos of themselves to boyfriends they have or hope to have?  The same reasons girls always have.
• Why do guys prize and show these pictures as evidence of what studs they are?  The same reasons guys always have.
• Why do friends of the guys or mean girls forward the pictures?  The same reasons that names used to get written on bathroom or phone booth walls.  The same reasons that girls have always cut down their competition and enemies.  Bullies, bullying, harassment and abusive behavior have always been with us.
• Who or what is to blame?  The same culprits get vilified: thoughtless, foolish boys and girls, teenagers, school officials, society, double-standards and technology.

Does technology make sexting worse?  Yes, of course.  Technology makes it seductively easy to forward pictures and comments.  Also, technology makes the information global and permanent.  Kids can’t move to another school or even another city in order to get away from the consequences of what they and others did.

In the past, many reputations and lives were ruined by foolish moments.  Kids and adults have always been able to exercise righteous or mean or vicious inclinations, but it’s so much easier now.

What are the consequences to those caught up in sexting?  The girl who sends her picture may be the subject of vicious attacks all her life.  Her inner strength, courage, determination, perseverance and resilience will be tested.  She may feel helpless and that her situation is hopeless.  She may go down the path to being a victim for life.  Her self-confidence and self-esteem may be destroyed.  Anxiety, stress, guilt, negativity and self-mutilation may be stimulated.  She can move toward isolation, depression and suicide.

The boy, the second girl and everyone else who forwards the picture have to face their own stupidity or meanness.  And they may have to face their role in a suicide.  An act of a moment can destroy a life.  Also, they may have to face prison.  We hope this will help them do better the rest of their lives.  Humans have always learned some lessons the hard way.

Do today’s kids face overwhelming pressure?  Many people make excuses for the foolish or nasty kids; as if the external pressures are overwhelming.  For example, the article quotes, “'You can’t expect teenagers not to do something they see happening all around them,’ said Susannah Stern, an associate professor at the University of San Diego who writes about adolescence and technology.”  This line of thought focuses on reducing all pressure and temptation.

But pressure was just as great throughout history as it is now – depending on the particular time in each society.

What’s the solution?

• I favor laws to criminalize the forwarding of child pornography – even if forwarded by minors.  That’s our society’s way of saying, “This is dumb and wrong and serious.  We agree that we don’t allow this.  And there will penalties so think long and hard before you do this.”  If we don’t say this, we’ll be enabling the bullies.
• I would require all schools have assemblies and programs in which students and parents are required to participate.  Law enforcement must be involved to present examples of what can happen to the kids who send pictures of themselves and to the ones who forward those pictures.  This will increase awareness of the dangers of kids succumbing to pressure to do something foolish like sending pictures of themselves and of the penalties for kids who forward pornography.
• Parents have the major responsibility to preach, teach and police their children’s use of internet and wireless devices.  This is our ounce of prevention.  As the father of the girl who sent her nude picture said, “I could say it was everyone else’s fault, but I had a piece of it, too. I learned a big lesson about my lack of involvement in her use of the phone and texting.  I trusted her too much.”

These steps will decrease the number of kids involved in sexting.  But we’ll never stop 100 percent of kids’ foolish or mean or vicious actions.  But that can’t be our intention.  Our goal is to educate kids whose awareness of the potential consequences of their actions will awaken in them the ability to do better.

Our goal can’t be to educate or convert psychopaths or people who want to make a living off child pornography.  Educational approaches aren’t effective with these people.

I do expect most kids to be able to learn to be stronger, to develop better character and to be able to resist the temptations of our popular culture.  There’s nothing new in the temptations and pressure the kids face.  The only new thing is the ease and permanence that technology offers.  I focus not on making society easy and safe, but on developing individual values, character, heart and spirit.

Remember, all tactics depend on the situation – the people and the circumstances.  So we must design plans that are appropriate to preventing our individual children from sending pictures or forwarding them, and to minimizing the disaster if they act foolishly.

If your children are the targets of cyberbullies or sexting, you need to take charge.  With expert coaching and consulting, we can become strong and skilled enough to overcome the effects of seeming to have your child’s life ruined by a foolish act in middle-school.

“How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” have many examples of children and adults commanding themselves and then stopping bullies.  For more personalized coaching call me at 877-8Bullies (877-828-5543).

Colorado Needs Consistent Anti-Bullying Programs

We all remember: Colorado was home to the Columbine High School shootings in 1999.  But as Jessica Fender reports in the Denver Post, “More Consistent Anti-Bullying Program Urged for Colorado,” after 11 years “good intentions have devolved into an uncoordinated approach that ignores best practices in some instances and leaves state authorities with no clear picture of how well the myriad policies work.” As, “Susan Payne, [who] directs the state's Safe2Tell effort, [says,] ‘One of our issues is there is no consistency.  While each school has to have a bullying policy, their policy is unique to their school.’”

They’re right, but laws and policies are only the first of a number of necessary steps.

Instead of thinking about which component is the most important, let’s look at what’s necessary in a different way.  Think of what we need to stop school bullying as if you were imagining a target with a bull’s eye in the center.  Everything in the bull’s eye is necessary.  If you leave out one of the elements in the bull’s eye, you won’t be successful.

So what’s in that core bull’s eye?

1. Effective, well-written laws to specify what’s illegal; that is, what’s bullying.  Without these laws, people like Lori Drew, the mother who set-up the Facebook page and led the attack that caused teenager Megan Meier to commit suicide, can get away with that behavior.  Or the kids who tormented Phoebe Prince, Asher Brown, Jon Carmichael, Ty Smalley, Jaheem Herrera, Brandon Bitner, Samantha Kelly, Billy Lucas, Carl Joseph Walker-Hoover and so many others in 2010 until they committed suicide, will also get away with it.  Don’t limit the laws to include only protected categories of victims based on race, sex, religion, sexual preference, etc.  Be inclusive about the abuse, no matter who it’s directed against.  Maybe the phrase about protected categories should be, “…including but not limited to…”  Laws should contain provisions against verbal bullying and cyberbullying, as well as physical violence and abuse.
2. Require all schools to have policies.  Make principals, staff, school district administrators and school boards legally responsible for stopping bullying in their schools.  This way, reluctant, lazy, uncaring principals will be forced to act or face criminal and civil penalties for their failure to protect targets of bullying who are in their care.  Also, responsible officials and administrators will have legal support for taking effective action to discipline bullies in the face of bullying or uncaring parents who would sue them for disciplining their bullying children.
3. Require all schools to have programs designed to stop bullies.  These programs should contain a sequence of swift and firm steps to remove bullies from schools and school activities like sports.  The steps should focus on protecting targets first, and rehabilitating bullies only after they’re removed.  Effective anti-bullying programs also educate bystanders to become witnesses.  That requires spelling out what witnesses should say and do, who they should report to and how principals and teachers will keep them anonymous and protect them.  Effective programs also include close contact with police, especially in cases of cyberbullying and physical abuse.
4. Require training for everyone involved with school children, including bus drivers and cafeteria monitors.  Increase recognition of the more subtle but very pernicious forms of verbal and emotional bullying.  Increase awareness of the difference between episodic arguments and even fights between kids versus destructive patterns of taunting, harassment and physical bullying.  Give all staff specific steps to follow in documenting and reporting bullying.

Colorado’s Safe2Tell program is a wonderful effort to help kids come forward anonymously and to bring legal pressure to bear on bullies, their parents and school officials who need to act.

Of course, laws, policies, programs and training are merely the necessary guidelines on paper.  What makes them effective are dedicated people who are concerned and courageous enough to stop bullying.

Consulting and coaching within individual districts and schools does produce effective programs, stimulates the leadership of strong principals and energizes the support of good teachers and staff.  In addition, there is a natural weeding out of people who choose not to act effectively and shouldn’t be put in positions of responsibility for children’s welfare and education.  Effective programs develop and highlight models of great adults acting on behalf of children.

We don’t need to wait until there are more studies about why bullies bully.  We don’t need to wait until we have more studies to define all the consequences of bullying that turns targets into victims.  We don’t need to wait until we can write perfect laws, policies and programs.

We know enough about the stress, anxiety, depression, self-hatred, negativity, and loss of self-confidence and self-esteem, to know that the effects of being a victim can be life-long.  Just as successful school bullies tend to become bullies as spouses and parents, and bullies at work, so victims of school bullies tend to become victims as spouses and parents, and at work.

We know enough to act now to stop bullies.  We do need to act before more lives are ruined while we analyze, debate and vacillate.  I’d rather err on the side of protecting targets at the risk of being to harsh on a kid that wasn’t really a relentless bully, than the present situation that errs on the side of protecting bullies and leaves targeted children isolated, unprotected, helpless and thinking that suicide is the only way to end the abuse and pain.

Expert coaching of kids and families helps them become strong and skilled enough to resist being targeted by bullies and to stop the bullies in their tracks.  These children do not become victims of bullying.  And their parents learn how to make school administrators, principals and teachers do their duties, even if they’re reluctant.

Stop Bullying by Your Kid's Temper Tantrums

‘Tis the holiday season and kids’ expectations are high.  They want what they want and they want it now! We may want to draw new lines, cutting back because of the economy or because we’re just tired of their whining and complaining or because we think they’re on the path to become spoiled brats.  But if we don’t please them, many kids will throw temper tantrums in public, as well as at home.  They’ll scream that you’re unfair, that all the other kids get what they want, that their lives will be ruined if they don’t get what they want right now, that they won’t have a social life, that they’ll be picked on because they’re poor and that they hate you.  Or if they’re very young, they’ll just scream.

They’ve made a list and they’ve checked it twice.  They’ve kept score and know you’re embarrassed by the fuss and more likely to give in when they meltdown or get out of control or go ballistic in public.

They’re just like we were, if our parents let us be. If we’re distracted now, embarrassed or lack confidence, we’ll make exceptions when other people are around and we’ll give in.  Of course, the kids will smell blood and up the ante.

So what can you do?

1. The key is not to be embarrassed, distracted or self-judgmental.  Be clear; if they don’t get what they want it really is not the end of the world.  Don’t let their self-confidence and self-esteem depend on external stuff or other people’s opinions of them.  Don’t take personally what they say.  Do not care about or look at other people (including your parents) to see if they’re disturbed or disapproving.  If you care what other people think, your children will know that they’ll eventually win.  If you lose it; kids know that they will win eventually.
2. The rules don’t change in public, although your actions will be different in each different situation.  Explain in private beforehand what you can afford and can’t afford, and what you think is appropriate and not appropriate.  Be clear about the areas in which they have no choice and where their vote counts and where they have total control.
3. Normal children are supposed to learn how to manipulate you to get what they want; their job is to see if bullying works on you – where and when.  Their job is to test you by pushing your boundaries to find out where they can get their way.  Your task is to look at them lovingly when they’re throwing a stubborn fit because you can see how that determination, strength and perseverance will help them when they grow up.  That doesn’t mean you give in to them.  Your job is to stay calm and to assert your will to educate and socialize them whether they agree or not.  You can give them your reasons in a way that makes it a statement of fact, not a matter for debate, not a matter they get to vote on.
4. Children just want to know the rules and boundaries.  You help them feel secure when you’re consistent, calm, smiling, loving and firm.
5. Have a get-away plan before you go anywhere.  You and your partner-spouse will have to agree beforehand.  That may mean taking the kid for a walk or leaving early.  If they lose it, you will have to get them away and do your best to calm them down.  Don’t put them in situations where they get too hungry, tired or “wired” by too much input, sugar or caffeine.  For some kids, a big lesson is that they’ll be removed while everyone else is having a fabulous time.  Show them that their upset is definitely not contagious.
6. When the children are very young (pre-schoolers), long before you think they can understand language, you can calmly and firmly state, “If you behave like that, I won’t take you any more.”  And then remove them.  You’d be surprised: they understand your calm firmness long before you think they can.  Often, you can distract them with whatever is around and interesting in the environment.  If you train them now, you might be able to enjoy their polite and civil company when they’re teenagers.
7. Sometimes, with older kids, you can break them out of a fit by grading their performance.  Just like you see in the Olympics, line everyone else up and give grades for the performance – a 6.9, an 8.7, a 9.2.  With a loving smile and laugh, encourage them to do better, to shoot for a hissy-fit that’s worth a 9.9.  Give them a big round of applause or a wave.  Then go about your previous business.  The more you’re enjoying yourself, the less they’ll push the tactic of throwing hissy-fits; the less they’ll think that negativity, anger, rage and explosions will get them what they want.  By the way, boys will often stop any behavior you call a “hissy-fit.”
8. If you lose it once in a while, there will be no permanent damage.  Of course there are a small percent of children who make the fight with you a matter of life-or-death for them.  Calmly convince them that’s not a good use of their energy and they won’t win that fight until they’re 18 and leave home.  If they continue that fight, they’re telling you they need serious help.

If you give in when they’re young, you’re training your children to be abusive, bullies, a.k.a. spoiled brats who think they can get what they want through harassment, abuse and bad behavior.  It’s hard enough for them to make their way through life with good behavior; it’s much harder if they’re badly behaved, grown-up brats.

For a great example, see how single-parent Paula stopped being bullied by her teenage daughter in “How to Stop Bullies in Their Tracks.”  Of course, every situation is different so you’ll need expert coaching to design a plan that fits you and your children.

Stop Bullies: Mean Moms Raise Mean Girls

In her article in the New York Times, “The Playground Gets Even Tougher,” Pamela Paul points out that Mean Girls begin their nasty, vicious harassment, bullying and abuse on the playground and in pre-school.  They don’t wait until fifth grade or junior high school. In my experience, mean girls put down targeted kids for whatever reasons they can find – from poor, discounted, unfashionable clothes or the lack of the latest cell phones and bling, to race, religion, physical differences and hair color.  Mean girls also form cliques that ostracize, exclude and cut-out their targets or scapegoats.  Mean girl behavior cuts across all socio-economic categories – inner-city, rural, suburban and expensive, private schools.  The movies, “Mean Girls” and “Camp Rock,” give some graphic examples.

Consequences for the targets can include stomach aches, throwing up and pulling hair out before school, as well as anxiety, nightmares, sleep walking and excessive crying.  Even worse are self doubt, negative self-talk, self-hatred and loathing, loss of confidence and destruction of self-esteem.  Too often, suicide and its effects on families and communities follow. Childhood bullies and mean girls who aren’t stopped usually grow up to become bullying adult as spouses, parents, friends, and at work as co-workers and bosses.  Similarly, targets who become victims unable to stop bullies usually grow to become adult victims as spouses, parents, friends, and at work as co-workers and bosses.

Of course, mean boys are just as bad as mean girls and mean dads are just as bad as mean moms.

In my experience, mean behavior is a natural tactic for many girls to try – children naturally try to take all the toys and to feel powerful and superior by putting down other girls.  Even when they’re very young, some shift into forming mean girl cliques. Let’s point the finger at the source: With children this young, the problem is their parents.  Mean girls have parents who fail their responsibility to channel their daughters into better ways of acting.  The four-fold problem is:

• Mean moms who ignore mean girl behavior at home, on the playground and in preschool.  These moms have many opportunities to step in and teach their daughters how to do better in age-appropriate ways, but they don’t.  I think of these as absentee moms, whatever their reasons – whether they’re simply uncaring or not paying attention or don’t want to deal with it or not physically present.  Nannies can be even less responsible, especially if their employers don’t want to hear about it.
• Mean moms who set a bad example by acting mean to their extended families, to their children and to helpless servers in all forms – waiters, checkout clerks, nannies, maids, etc.  Mean girls imitate what they see and hear from their mean moms, not pious platitudes or empty commands thrown at them.
• Mean moms who encourage mean girl behavior.  They enjoy watching their daughters be popular, superior and controlling.  They may think it’s cute and a sign of leadership potential, but whatever they think, they train their daughters to be mean.
• Mean moms who protect and defend their mean daughters when they get feedback about mean behavior.  Of course, one-in-a-million children will be sneaky enough to be mean only when their parents aren’t looking.  Sneaky, mean girls can bully targets by acting as if the target did something to hurt their feelings and get their protective moms to get the target in trouble.  Or mean girls will simply threaten a target by saying they’ll get their moms to get the target in trouble.  Mean moms collude and often encourage this behavior.  Draco Malfoy in the Harry Potter series is an example of a mean boy protected by his mean father.

Suppose you’re the parent of a child who’s bullied by a mean girl, what can you do?  If you’re convinced that your daughter was not a provocateur who tried to get the other girl to react and get in trouble, should you talk to the mean girls, their moms, teachers and principals?

• Know your daughter; will she assert and defend herself?  Since she might not talk about the meanness, you have to watch carefully on the playground and look for signs after school.  Mean girls are bullies who try to assert themselves over less assertive and less aggressive children.  Don’t ask your daughter to suffer or “rise above” because a mean girl and mean mom don’t know any better or have difficulties in their lives.
• You might encourage your pre-school or kindergarten daughter to stand up for herself, but you should give plenty of encouragement and specific direction.  Even though your daughter is young, champion her inner strength, courage and perseverance.  She might be a target but she doesn’t have to become a victim.  Never believe mean girls’ opinions and don’t give in to their demands.
• Intervene rapidly when your daughter seems unable to defend herself.  Don’t let the behavior continue.  Say something strongly and firmly to the mean girl.  Girls who were merely experimenting with a mean behavioral tactic will stop and not repeat it.  That’s a test of the girl – nice girls stop when you set a behavioral standard but mean girls don’t.  Mean girls think they’re smarter than you and that they have their own mothers’ protection.
• If the mean girl doesn’t stop, test the mean girl’s mom one time.  Calmly detail the behavior and listen carefully for the response.  Is the mom appalled at her daughter’s behavior or does the mom blow it off or explain it away?  Just as in sports and childhood, your daughter might have been provocateur and then looked innocent when another girl retaliated.  So it’s natural for the other girl’s mother to try to discover the whole context and behavior before the incident.  But does the other mom immediately get defensive and angry, and twist the facts in order to blame your daughter?  Does she insist that her daughter is never wrong?  Is the mean girl’s mom too busy with her own life to educate her daughter or has she turned her child over to a nanny who won’t correct the child?
• If these attempts change the girl’s behavior, you weren’t dealing with a hard-core mean girl and a mean mom.  But mean girls and mean moms aren’t stopped by the easy tactics.  Now you have to cut off after school activities including parties, despite the ramifications.  Also, get the pre-school teachers and principals involved.  Some will be helpful; they’ll keep it confidential, they’ll monitor to get their own evidence and then they’ll intervene.  They’ll get the mean girl out of your daughter’s class, they’ll break-up the clique, they’ll stop the behavior at school and they’ll have proactive programs to talk about mean girl behavior.  Depending on the age of the girls, they’ll teach witnesses what to do.  Unfortunately, unhelpful, uncaring, lazy, cowardly teachers and principals will look the other way or condone or even encourage mean girl behavior.  They’ll put you off with excuses.  Don’t let this happen.  Remember, principals fear publicity and law suits.

Of course, every action plan must be designed for your specific situation; depending on the children, the parents, the school and the relationships.  That’s where expert coaching will help.

Teach your children what’s right and also how to defend themselves.  Don’t convert your daughter into a victim.  Don’t sacrifice your child on the altar of your ignorance, fear or sympathetic heart.  Protect and defend your child even though there may be a high cost socially.

Who Should Stop School Bullies on the Bus?

James Jones, the Florida father who boarded a school bus to protect his 13 year-old daughter from school bullies, has been raked through the media for his over-reaction.  He’s apologized profusely that he threatened the bullies and the bus driver who hadn’t stopped the bullying. The episode was captured by the bus surveillance camera.  No doubt about what he did.  The case will wind its way through the courts.  No doubt he should have been more active in contacting the school instead of boarding the bus.  He admits it.

But I think the discussion has focused on the wrong aspect of the situation; on his over-reaction.

The more important aspect is whether there was indeed bullying and, if there was,

• How come the school principal was unaware?
• How come the driver didn’t report it?
• How come the videotapes weren’t scoured to see if there was evidence for the alleged bullying?
• How come the principal didn’t talk to kids on the school bus about acceptable behavior at the beginning of the year?
• How come none of the witnesses were willing to come forward, knowing that the principal and teachers would protect them?

A possible answer to these questions might be that there was never any bad behavior on the school bus.  But that would be surprising.  What was your experience on the school bus?  Ask your friends.

Jones, of Lake Mary, Florida, and his wife claim that their daughter, who has cerebral palsy, had been called names and pushed around.  They also claim that they had complained to Seminole County school administrators in the past, but nothing had been done to help their daughter.  Jones told deputies that boys placed an open condom on his daughter's head, smacked her on the back of her head, twisted her ear and shouted rude comments at her.

The response of the school administrators is the usual, “We didn’t know; they never contacted us.”  They focused on Mr. Jones’s over-reaction instead of on the alleged bullying on the bus.  “Changing the focus” is a typical tactic of bullies and people trying to gloss over their failure to respond effectively.

We don’t know the facts.  School bus tapes haven’t been scanned.  Complaints to the school officials by the Joneses haven’t been documented. However, I’m suggesting that in too many cases, school administrators are not proactive in creating an environment in which:

• Every kid knows that bullying is wrong and won’t be tolerated.
• Adults are monitoring areas in which most bullying occurs.
• Every child (every potential witness) knows what to do and that their reports will be confidential and they’ll be protected.

The huge outcry in support of Mr. Jones demonstrates the lurking fear that all parents have: principals, teachers and staff too often look the other way and don’t actively protect our children.  There’s the lurking fear that our child will be the next bullying-caused suicide.  We empathize with Mr. Jones’ frustration and anger.

I’d be more likely to believe the school principal if he or she stood next to Mr. Jones on nationwide television and said things like, “Yes, Mr. Jones over-reacted, but we won’t tolerate bullying anywhere at school, we’re reviewing tapes to see if there was bullying, we’re questioning the driver, we’re instituting a strong program to educate all teachers, staff and kids that we won’t tolerate bullying.  We’ll get the facts in this specific case.”

I disagree with the supposed experts who say that parents shouldn’t intervene, even if the targeted children can’t protect themselves, for example, because the number of bullies is overwhelming or because the child has cerebral palsy and can’t protect herself, like Mr. Jones’ daughter.

I think we simply have to know how to intervene more skillfully so that, when necessary, we know how to force inactive, lazy or reluctant principals to act.  For example, if the Joneses had been more skillful in documenting their complaints to the school, if they really did, there would be a clear paper trail of every interaction with the school administrators, including administrators’ signatures on minutes of every conversation and the Joneses would have copies.  Individualized coaching is crucial to developing this skill.

More important than psychologists’ claims that “when [parents] jump in and [intervene], it helps the kids actually feel worse because they feel less control, they feel like they can't handle themselves and they feel defenseless without the bodyguard there,” is that when children actually are overwhelmed or helpless, they know that they’re protected by responsible adults.  They can learn to protect themselves better as they grow more independent.

Mr. Jones’ daughter was helpless to defend herself.  The stress, anxiety and fear are greater because she wasn’t protected. Let’s focus on the real problem; bullying on the bus, near the lockers, on the playgrounds, in the bathrooms, in the hallways, in the cafeteria and everywhere else bullies feel safe to attack their targets.

You can see or listen to “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids” for many examples of how to stop bullies.

Inept, Unskilled or Over-Protective Mothers Sabotage Daughters

Inept, unskilled or over-protective mothers sabotage their daughters. Almost all the women who’ve interviewed me on radio and TV or who’ve called in with comments have said that their mothers told them to rise above mean girls, to be nicer and kinder to bullies, to be nice because the mean girls were being bullied at home, to feel sorry for the bullies because they had low self-esteem or to simply forgive mean girls as a spiritual thing to do.

That’s bad advice; those methods don’t stop real-world bullies and mean girls.  Those mothers trained their daughters to be easy targets and victims.  Those grown daughters still bear the wounds and scars of being hurt and victimized while not being allowed or knowing how to defend themselves.

In addition, some over-protective mothers said that they’re home-schooling their daughters because they were bullied at school.  There are many good reasons to home-school children, but I think that’s not one of them.

The number one cause of daughters being bullied repeatedly and then growing up to be bullied adults in relationships and at work is well-meaning mothers who are philosophically opposed to fighting back verbally or physically or who are inept or unskilled at stopping bullies.  They make bullying a multi-generational problem by not teaching their daughters effective skills and techniques to stop bullies.

Of course we don’t throw our children into deep water and risk their drowning.  First, we teach them how to swim.  Everything I say also relates to fathers and sons.

So what can mothers do?

• If you’re fearful and protect your daughters in a cocoon, you’ll create problems for them when they grow up. Don’t make being a victim into a multi-generational problem.  The fear they sense will lead them to think they’re weak, fragile and incompetent.  They’ll develop anxiety and low self-confidence and self-esteem.  They’ll be naïve and unskillful and, therefore, easy prey for abusers and predators in their adult love life, with friendships and at work.
• Accept that you must educate and train your daughters to stop bullies skillfully. They won’t be able to function successfully in the real-adult world if you let them think that the whole universe is a safe place; that if they’re nice and loving all people will be nice to them in return; that treating people according to the Golden Rule will get kindness and consideration back; that they’ll be more spiritual if they forgive and rise above harassment and abusive behavior.
• Teach your daughters that the real-world has predators and also teach them how to recognize bullies. Overt bullies are easy to recognize.  Also, teach them the early warning signs of stealthy, covert bullies and mean girls.
• Teach your daughters how to stop school bullies individually – verbally and physically. Predators will misinterpret their kindness and offers of friendship as weakness and an invitation to abuse them more.  Teach your daughters techniques of increasing firmness to get bullies to stop or to get away from them.  Teach them how to rally their friends to help them.
• Teach your daughters how to get adult help from you, school officials and police. Convince them that you can help if they’re targeted by cyber-bullies or if they witness cyber-bullying.
• Be a model. Become skillful in stopping the bullies in your life – at home, at work, as a customer and in the school system.  Learn how to rally and support good principals and teachers, and how to make reluctant administrators protect your daughter.

If you’re over-protective or if you try to ignore, minimize or appease bullies, you’ll teach your daughter to do the same.  And she’ll grow up to feel just as helpless as you do.

Do better for your daughter.  Remember all the women who interviewed me and the mixed feelings they now have about their mothers.

There are many examples of children and adults stopping bullies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids.”  Or call me at 877-8BULLIES (877-828-5543) to teach you how to help yourself and your daughter.

Stop School Bullies: Use Laws, People, Programs

In their article in the New York Times, “There’s Only One Way to Stop a Bully,” Susan Engel and Marlene Sandstrom focus on the educational aspects of programs designed to stop school bullying.  Let’s look at the whole picture and especially at the piece that’s usually missing from ineffective school programs:

• Laws: Over 40 states have passed laws to specify school bullying behaviors and to make them illegal.  That’s a necessary step.  Good laws give legal leverage to principals, school district administrators and teachers who try to stop school bullies.  Good laws can also force reluctant school principals to implement and enforce effective programs to protect the targets of bullies.
• Programs: Laws, by themselves, will not stop bullying.  Also, expensive, off-the-shell anti-bullying programs won’t stop bullies as long as the programs remain in their binders and are used merely as window dressing to show the appearance of compliance.  Furthermore, programs that are focused on rehabilitating or therapeutizing bullies are ineffective.  Since the only consequence for bullies in these programs is lengthy lectures, they have no reason to change their behavior and they victimize their targets more brutally.  Real bullies are adept at manipulating the system and do-gooders who run it.  Effective programs are designed for specific schools and school districts by participation between a consultant, principal and teachers that broaden to include staff, parents and students.

• Effective Programs: The motivating force behind these programs is proactive, responsible adults who don’t wait until a flagrant case is brought to them or they are surprised by a suicide.  Effective programs educate teachers and all staff to observe, intervene and report bullying situations.  These programs educate all staff, children and parents about behavior that’s acceptable, how that behavior will be rewarded and how to stop behavior that absolutely won’t be tolerated.

Effective programs have clear procedures and consequences at every step of the way.  Ineffective programs move much too slowly; they protect the rights of bullies to have a lengthy process of rehabilitation while they give bullies continued access to their targets.  Effective programs begin with protecting the victims; they move swiftly to remove bullies even if that interferes with the bully’s educational opportunities.  These programs begin the first day of school and are reinforced weekly.

• People: Everyone must be involved in backing an effective program.  Irresponsible adults pretend that they don’t know who the bullies are or where it occurs or they think that the Golden Rule will change the hearts of real bullies.  Responsible adults will have a strong commitment to making their environment safe.  The children must be taught what is expected of them and how to respond if they’re bullied or if they witness bullying.  Kids must also have a way of finding help with temporary urges to act like a bully.

A critical group is parents.  Principals need core groups of parents to support efforts to stop bullies, despite threats from bullying parents.  Also, parents can lead the efforts to communicate and to set the tone of acceptable behavior with other parents.  Vigilance and involvement are necessary to maintain the standards.

• How to recognize real bullies.  If you think of all students as fitting on some version of a Bell curve, you’ll see that some kids won’t ever bully while most are in the middle group – they’ll accept the prevailing tone and behave in ways that are praised or tolerated.  That’s where education and a tone of no-bullying can influence their behavior.

But no matter how much they are indoctrinated, they’ll try bullying when they’re having a bad day or a bad year in their personal lives.  If they’re not stopped, they’ll be encouraged to continue and they’ll even act worse.  If cliques get formed to pick on scapegoats, these middle-ground kids will be tempted to join or at least to look the other way.  If the individuals in the cliques are stopped and punished, kids in that middle group will tend to remove themselves from the cliques and to fit into the prevailing tone of civilized behavior.

None of the kids in those two groups are what I call real bullies.  Real bullies are at the end of the curve.  They come into school with bullying as their main tactic to get what they want and to assert themselves.  They are predators who won’t change because of lectures and indoctrination.  They must be stopped or they’ll set the tone of acceptable behavior and draw other kids into bullying and abuse.

• The missing and critical elements: Stop bullies; remove them; deal with their bullying parents.  The “one way” Engel and Sandstrom focus on, like most experts in this field, is to educate bullies and encourage other students to befriend and involve the bullies in inclusive activities.  They stress expressions like “be good to one another,” “be kind,” “cooperate,” “relationship,” “friendship” and “bullies require our help more than punishment.  These are important for everyone to hear and they can set the tone for the kids in the first two groups but they’re not enough to stop real-world bullies.

The missing elements that are critical to stop predators are swift and firm responses of adults to remove and isolate bullies, and to let parents of bullies know what is going on and what behavior will not be tolerated.  Principals, teachers and staff set the tone by their actions, not their words.  They show what behavior will be accepted and what won’t.  Too often, principals won’t be straight forward, clear and firm with the parents of bullies.  Too often, principals take the path of least resistance because they’re afraid of bullying parents who threaten law suits.

Good programs also teach children how to “defend” and “stand up” for each other.  Good programs make children feel safe in becoming active witnesses instead of remaining passive bystanders or reluctant collaborators.

Stopping bullies is the first and necessary step to gain leverage to teach bullies that their old tactics won’t get them what they want.  It’s more important than knowing if bullies are seeking love or power, or have low self-esteem, or simply don’t know better.  When bullies discover that their old tactics no longer work, they’re more willing to learn new tactics to make their way in the world.

Real bullies are very strategic in their behavior; they harass, bully and abuse kids who the other kids won’t protect.  Or, like little scientists, they’ll bully a kid once and keep score of that kid’s response.  If the targeted kid is ineffective in stopping a bully, bullies will take that as an invitation to do whatever they want with impunity.  They’ll continue to increase the frequency and severity of the abuse until they’re stopped.

All kids know whether the adults will protect them or if they’re on their own in a jungle in which power, not right, rules.  Just as all students know who the bullies are and what areas of school are unsafe, examples of the consequences meted out to bullies will spread instantly.

Stop Bullies: Will Knowing Why Bullies Keep Abusing Us Help Us Stop Them?

One of the questions I’m most often asked is, “Why Do Bullies Keep Abusing Us?” I hear that from:

• Kids who want to stop bullies and cvber bullies at school.
• Adults who want to stop bullying in their love lives or in relationships with their siblings, parents and friends.
• Adults who don’t understand why their teenagers are so demanding, nasty and surly.
• Adults who want to stop bullying at work by managers and co-workers.

That question is usually asked in the context of, “I’m a nice person; I don’t deserve to be treated that way.  Why is that person so nasty to me?”

The apparent perplexity behind the question comes from the idea that we’re supposed to get what we put out, not only in interactions with those we love, who also love us, but also in interactions with everyone in the world.  As if, if we’re nice we’re supposed to be treated nicely in return.  These people forget that bullies have different agendas and methods.

The hidden fears behind the question are:

1. “Maybe I have done something to deserve being harassed and abused; maybe it really is my fault.”  Of course, people thinking this way are usually riddled by self-doubt and negative self-talk.  Their hidden hope is, “If I knew what I’d done wrong, I could apologize, do what the bully wants, and then they’d treat me nicely.”  Their hidden anger comes from deep knowledge, “I didn’t do anything wrong; how dare that bully treat me that way!”
2. “If the world is so unfair, it’s out of my control.”  Of course, people thinking this way are afraid that they’re not strong enough to thrive in a world that’s dangerous, unpredictable and uncontrollable.  Their hidden hope is that they could control the world if only they learned the magic secrets.  Their hidden anger comes from the sense that, “I didn’t ask for this kind of world; I’m entitled to something better and more rational.”

Before I answer “Why do bullies keep abusing us,” let’s understand what bullying is about in a way that helps us stop bullies in their tracks.  Distinguish between two questions:

1. Why do children try bullying tactics?
2. Why do they keep bullying as they grow up?

The way I look at it, babies and children naturally take or demand what they want; they naturally try bullying tactics.  That’s necessary for their survival – babies must make us feed and change them whether we want to or not.  Children’s survival-level job is to figure out how to get us to give them what they want.

Impulses to bully come up all the time, in all of us.  It feels good to be a strong and powerful and simply take what we want.  Unless kids are taught how to feel good or how to get what they want by other methods, they’ll continue bullying.

Parents train children how to get what they want; which means how to bully, manipulate, harass or abuse people, or how to negotiate with us to give them what they want.  We train them to keep using bullying tactics or to try other methods.

There are three general reasons why children grow up and continue using bullying techniques.

1. Bullying is what they see – they see one or both parents bullying successfully or it’s the only tactic they know.  Their parents and family don’t teach them not to bully and also don’t teach them better ways to get what they want.
2. They keep bullying because bullying succeeds – well-meaning parents, principals and teachers don’t say “No” and they don’t stop the bullying.  Sometimes, we may let bullies succeed while we’re negotiating with them or because we’re too tired and worn down to be strong.  You’ve seen parents teach children to get cookies, candy or toys by yelling loud enough, throwing hysterical fits or simply taking it from a younger or smaller kid.
3. There’s a small group of sociopaths and psychopaths who won’t be teachable in any reasonable length of time, if ever.

Many people say that “Children become bullies because they have low self-esteem.  To make themselves feel better, they bully people who are weaker.”  This is usually followed by the hope that, “If I understand why bullies bully, I’ll be able to teach bullies why bullying is wrong, and then they’ll stop bullying.”  These people typically allow bullies to continue abusing their targets, while they educate, beg, bribe, appease or therapeutize bullies.

Instead, take the focus away from psychotherapy of bullies and focus on stopping bullying first.  Teach your kids to protect themselves from kids who haven’t learned impulse control or to use other means to navigate in the world.  After you stop the bullying, then you can spend all the time you want rehabilitating individual bullies.  As you well know, rehabilitating bullies can take a long time; let’s protect target children and adults right now. Educating bullies begins with stopping them.  Their main motivation for learning new tactics is when the old methods no longer succeed.

So why do bullies keep abusing us: Because they’re not stopped by the responsible adults.  Also, the responsible adults don’t train the targets and bystanders how to stop the bullies.  In addition, principals, teachers and parents often punish the targets for taking matters into their own hands, tongues or fists.

The secret to stopping bullies is to stop them.  Be as firm as you need – bullies will show you what you must do to stop them.

Miley Cyrus Bullied and Abused

In her forthcoming memoir, “Miley Cyrus: Miles to Go,” Miley reveals that her younger days were spent “being teased, tortured and humiliated by school bullies.”  The “Hannah Montana” star says she was “friendless, lonely and miserable,” and believes she would have been physically harmed if the abuse hadn't stopped.”  Miley writes, “The girls took it beyond normal bullying. These were big, tough girls. I was scrawny and short. They were fully capable of doing me bodily harm.” Most of the comments on many sites focus on the wrong areas.

People respond as if the important thing is whether they like Miley or hate her, whether they feel sorry for her or they want to see her hurt because she’s so rich and famous, whether they think she’s a selfish, twit who deserves what she got.

The important areas to focus on are: It happened to Miley, it happens to most kids, it happens to our kids.  What can our children and teenagers do and what can we do?

Other people can take forever trying to educate and convert bullies and their parents, but not me.  Stopping bullying doesn’t begin with understanding bullies or with their psychotherapy and rehabilitation.  Educating bullies and their parents begins when they find out that the old tactics don’t work.  Beginning by trying to educate them means that the rest of the kids remain victims until bullies decide to stop bullying (if ever).  Instead, protect kids now; stop bullies first and then educate them.

Therefore, the lessons we can learn from Miley Cyrus are that in order to stop bullies and bullying we need:

1. Principals and other administrators who want to stop bullying.
2. Federal laws that require each school to create programs defining and prohibiting specific bullying behaviors and that hold principals liable if they fail to stop bullying.
3. School anti-bullying policies with specific behaviors spelled out.  That way, principals and teachers will be supported in preventing bullying and, when bullying is discovered, in tackling bullies and their parents.  Also, the principals who don’t want to act will be forced to, because they’ll be more afraid of the publicity and penalties they’ll get if they don’t stop bullying than they are now of the parents of the bullies.
4. Children, teenagers and parents who respond immediately; who don’t let bullying pass by; who call it like it is; who use the word “bully.”  They’re alerting the rest of us and rallying us to be their allies and to help them resist.

In addition to professional experience, I learned practical, pragmatic methods growing up in New York City and then watching our six children and their friends and enemies.  And we live in Denver, home of Columbine High School.

Read “Parenting Bully-Proof Kids.”  Get coaching to design tactics that fit your specific situation.  Take charge of your personal space and schools.

Stop the bully in the next cubicle

What do you do if the person in the next cubicle constantly gives you the silent treatment, glares, ignores your requests for information, makes belittling comments in meetings, puts you down in public, spreads false gossip about you, takes credit for what you did, accuses you falsely of making mistakes, tries to rally other people to be nasty to you and cuts you down to your manager? Even worse, what do you do if that’s your boss, and he also yells at you, makes personal and derogatory comments in front of the rest of the team, gives you unreasonable projects or deadlines so you’ll fail, evaluates you dishonestly and harshly, and is relentlessly critical?

Women, just as much as men, create hostile workplaces by verbal abuse and emotional intimidation.  They may even be more sneaky and manipulative.

What’s happened to you?  And what can you do?

In her column in the New York Times, “When the Bully Sits in the Next Cubicle,” and her blog post, “Have You Been Bullied at Work,” Tara Parker-Pope gives statistics for how prevalent these behaviors are.  Statistics are cold, but the individual pain of being treated this way is very hot.

I use the term “stealth bullies” for the subtle, sneaky, manipulative, critical, controlling workplace bullies who don’t use physical violence.  Most people at work let this behavior fly below their radar.  If we recognized and labeled these people as bullies, we’d be energized to resist.

Instead, many people take part of the blame and suffer in isolation.  They feel helpless and hopeless.

On an individual level, I think the first key to resisting is to recognize and label the actions as bullying so you’re galvanized to resist.  Then find allies and shine a light on it.  Think tactically and understand you’re in a war.  Because laws won’t help much, you’ll have to find other levers to exert pressure.

I don’t spend much time analyzing why bullies do it.  We know the major categories: personal dislikes, using brutality or someone’s back as a stepping stone, and ego stroking (“If I put you down, I’m one up).  You could probably reel off a few more.  In general, the approach of understanding doesn’t help.

I see hostile workplaces, verbal abuse and emotional intimidation not only in medical, legal and academic environments, but especially in government offices, non-profits and public service.  In those areas, people are often afraid of “confrontation” or of making “judgments” (someone is a bully).  In those areas, the typical culture thinks that the best way to stop bullying is to educate and rehabilitate bullies instead of simply stopping them first.  That’s like telling a battered wife (or husband) to endure the brutality while her husband gets therapy.

The purpose of most workplaces is not to be a therapeutic community for their workers.  Set high standards and enforce them at all levels.  But if the people at the top won’t dedicate themselves to stopping harassment and bullying, you won’t be able to stop it.  That’s like schools in which principals and teachers won’t stop bullying.

As a coach, consultant and speaker, I encourage people to fight to win.  The book, “How to Stop Bullies in Their Tracks” and the CD set, “Eliminate the High Cost of Low Attitudes,” can help but it’s crucial to design tactics for your specific needs and the situation.

But if you can’t win, don’t stay in a place where the powers are out to crush you mentally and emotionally, or where your spirit will be destroyed.

Top ten ways to create a hostile workplace

Bullies at work can ruin a culture, destroy productivity and make your life miserable.  Many people focus only on bullying bosses, but I’ve seen just as many coworkers and employees use these bullying methods as I have managers and supervisors.  Before you read the top ten I’ve seen, please think for a moment.  What bullying methods used by whom, have you seen most? Have you seen these techniques ruining your workplace?

1. Yelling, physical threats (overt or subtle) and personal attacks.
2. Verbal abuse, emotional intimidation, personal insults and attacks (in private and in public).  Put-downs and humiliating, demeaning, rude, cruel, insulting, mocking and embarrassing comments.  False accusations (especially outrageous), character assassination.
3. Harassing based on race, religion, gender and physical attributes.  Sexual contact, lewd suggestions, name-calling, teasing and personal jokes (sometimes overtly nasty, or threatening or sometimes given with laughter as in, “I was just kidding” in order to make it hard for you to fight back.
4. Backstabbing, spreading rumors and gossip, manipulating, lying, distorting, evading, hypocrisy and exposing your problems and mistakes.
5. Taking the credit; spreading the blame.  Withholding information and then cutting you down for not knowing or for failing.
6. Anonymous attacks and cyber-bullying – flaming e-mails and porn.  Invading your personal space and privacy – rummaging through your desk, listening to phone calls, asking extremely personal questions, eating your food.
7. Hypersensitive, over-reactions, throwing tantrums (drama queens) – so you walk on egg shells, back off in order to avoid a scene, or beg forgiveness as if you really did something wrong.
8. Dishonest evaluations – praising and promoting favorites, giving slackers good evaluations and destroying careers of people the bully doesn’t like.
9. Demeaning at meetings – interrupting, ignoring, laughing, non-verbal comments behind your back (rude noises, body language, facial gestures, answering phone, working on computer).
10. Forming cliques and ganging up.  Turf wars about budgets, hiring, copiers and coffee machines.

Most bullies use combinations of these methods.

We’ve all seen the effects of bullies and the hostile workplace they create.  There’s increased hostility, tension, selfishness, turf wars, sick leave, stress related disabilities, turn over and legal actions.  People become isolated, do busy work with no important results and waste huge chunks of time talking about the latest episodes.  Effort is diffused instead of aligned.  Promotions are based on sucking up to the most difficult and nasty people, not on merit.

Teamwork, productivity, responsibility, efficiency, creativity and taking reasonable risks are decreased.  The best people leave as soon as they can.

The wrong people or the wrong culture can always find ways to destroy the best operational systems. Your pipeline will leak money and your profits will plummet.

I’ll go into solutions in future posts, but I want to mention one frequently used tactic that does not work to stop dedicated bullies.  It’s based on the false assumption that if we – educate, explain, understand, reason, show the consequences, accept, forgive or make enough attempts to satisfy bullies – then they will become reasonable, civil, professional, friendly and good to work with.  That approach only stops people who are not really bullies, but have forgotten themselves one time and behaved badly.

Determined bullies don’t take your acquiescence as kindness.  They take your giving in as weakness and an invitation to grab for more.  Bullies bully repeatedly and without real remorse.  You won’t get a sincere apology from them.  A sincere apology doesn’t mean anything about how they look.  It means that they change and stop bullying.

I’d like to hear your horror or success stories.

Teenage student harassed, bullied and beaten, but none of the adults at school protected him.

According to numerous reports, a teenager was bullied at West Middle School in metro Denver.  The boy had pencils, markers and a calculator taken; he was called fat; he was called “gay” because he was involved in musical theater; because he was from musical theater, he was called a “Nazi.”  Eventually, he tried fighting back against his tormentors.  But he wasn’t big or strong enough and was beaten severely.  He suffered a broken collar bone and head injury.  The published picture of him is self-evident.  Now that the case has become public, the community is in an uproar and the Cherry Creek School District has responded by expelling the bully.  The bullied boy has reported that the bully threatened to beat him more when he returns.  Three other students, who also threatened to beat up the victim, have been required to sign contracts that they won’t harass the boy.  That’s nice of the school district to go that far. Of course the legal wrangling will go on for a long time.

There’s so much to say about this example of hostility, abuse and brutality.  I want to comment on only a few areas.

The adults failed.  Whether they blame the legal system or say they didn’t know; they failed. Since the severe beating happened at the end of November, don’t you think that every student in school knew what was happening? 

The parents of the bully and his collaborators failed.  They are supposed to know their children’s character and to stop their children’s bullying.

The teachers failed.  They are supposed to know who torments, abuses and bully’s another student and they are supposed to stop it.  They allowed a hostile, abusive environment to continue.  If the typical educational approaches don’t work rapidly, they are supposed to intervene in other ways.

The principal failed.  The principal is supposed to set a tone of zero tolerance.  The principal is supposed to be courageous enough to cut through the legal red tape and somehow stop bullies.  If the teachers don’t stop it, the principal is supposed to stop it and then get rid of those cowardly and/or ignorant teachers.  The worst beating happened at the end of November and the principal did nothing effective for three months until the story became public.

The administrators in the school district failed.  The administrators are supposed to be courageous enough to cut through the legal red tape and somehow stop bullying.  If the principal doesn’t stop it, the school district administrators are supposed to step in and then get rid of that cowardly and/or ignorant principal.  The worst beating happened at the end of November and the district administrators did nothing effective for three months until the story became public.

How can we hold up these teachers, principal and school district administrators as models for children?  They have failed as models.  Despite, or maybe because of, their colleges and universities, their degrees and certifications, their possible expertise in some course matter, they have shown themselves to be ignorant or cowardly or inept or all three.  They have failed the public trust and are unfit to be teachers, principal or administrators.

They should not be allowed to hide behind a poor legal system.  We all know that there are schools in the most violent locations in which courageous administrators, principals and teachers bullying.  And they do it in the face of the same.

The 14 year-old boy who was bullied has shown himself to be courageous.  He has succeeded.  At first he did what we all try to do.  We try accommodating in hopes that the bully will move on.  We ask bullies to stop; we take the bullying; we try to understand what lousy home lives we think bullies must have; we try to rise above it.  These tactics may stop many kids who are temporarily trying on bullying to see what it feels like, but those tactics don’t stop dedicated, relentless bullies.  They are not effective for teaching children to stop bullies at school.

Eventually that boy fought.  I say he succeeded because, even though he was severely beaten he did what was necessary to try to stop his tormentors.  He lost the fight but he emerges as the one person who is not a coward in this affair.  He can hold his head up high all his life.  He can keep his self-esteem.  He can judge the adults as cowards and failures.  I hope he is resilient enough to bounce back  and continues to resist to bullies the rest of his life.  I hope that when he becomes an adult with more choices, he creates a personal life that is bully-free.  Sometimes, a tormented teen can fight back and win – as in the case of the “Teen acquitted in punch.”

Of course, bullies will always exist .  America is not unique, nor are we the worst people in the world.  We are outraged and we will try to make better systems.  And more important, we still must train , seek and hire people who can act effectively, no matter how poor the system is at any moment.  And we must educate and prepare individuals to be as courageous as that 14 year-old boy.

Among other places, this story was carried by the Denver Post (Bullies called teen “Nazi” and “gay”), 9news (Student says he was bullied, beaten because he’s German), the Denver Channel News (Boy: School Bullies Harassed Him Because Of German Ancestry) and the Denver Post Neighbors Forum (Article Discussion: Cherry Creek teen may face bully in court).