Three Cheers for "That Girl in Pink""

When Benni Cinkle was 13, she appeared in a YouTube music video that went viral, receiving over 200 million views.  At first, Benni was ridiculed by millions around the world for her awkward dancing, often referred to as “That girl in pink that can’t dance.”  They called her names and told her she should kill herself. A few of the printable names she was called were “lame, terrible, awkward, horrible, stupid, freak, loser, awful, worthless, annoying, fat and ugly, dumb.”  Other comments included, “She should probably look into suicide,” “Please just die” and “I’ll bet she wants to kill herself now.”

Did she let the jerks drag her down?   Did she lose her self-esteem and get depressed?  Did she commit suicide?

No.  Benni was a target, but she was not a victim!

Instead of reacting defensively, Benni didn’t take it personally.  She kept her spirits up.  She met their criticism with humor, honesty and understanding.  She was open and didn’t hide.  Soon, anonymous cyber bullies became fans and Benni's online reputation as an approachable, down-to-earth teen began to grow.  In the months following her unexpected popularity, Benni received tens of thousands of requests for advice from teens around the world.

Realizing she had been gifted with a platform that offered international reach, Benni decided to use her 15 minutes of fame for something positive. So she:

• Started “That Girl in Pink Foundation” as a non-profit organization dedicated to the prevention of teen suicide.  TGIP focuses on any issue that may directly or indirectly lead to teen suicide, including: Teen Depression, Bullying, Cyber-Bullying, Teen Self-Mutilation, Teen Gay/Lesbian Support, Child Violence, Sexual Abuse, Teen Dating Violence, Eating Disorders and Teen Pregnancy.
• Authored “That Girl in Pink’s Internet Survival Guide,” offering teens strategies for handling life online.
• Organized a flashmob dance to raise donations for American Red Cross Japan Earthquake Relief.
• Organized a walk for the Cystic Fibrosis Foundation that included hundreds of kids from 14 countries walking with her, virtually.
• Recorded her single, “Can You See Me Now,” and donated profits to TWLOHA and GLSEN.
• Visited schools across the U.S. delivering her “Don’t Just Stand There” anti-bullying presentation.

Let’s hear three cheers for Benni!

Find her at www.thatgirlinpink.org.  Invite her to speak at your school.  She’ll help you stand up to cyber bullies and stop bullying in its many forms.  She’ll inspire students to become defenders instead of remaining merely bystanders.

You Can Change Attitude Problems at Work

Increasing productivity is relatively easy because you can measure and quantify production, and then respond effectively.  But how do you fix poor attitudes, which you can’t quantify? Actually, it’s not that hard.

A list of poor attitudes typically presented to me by managers and employees includes negativity, insubordination, narcissism, hyper-sensitivity, bullying, abuse of power and lack of responsibility.

To read the rest of this article from the Silicon Valley/San Jose Business Journal, see: You can Change Attitude Problems at Work

http://www.bizjournals.com/sanjose/stories/2007/11/19/smallb3.html

A typical list of behaviors that result from those attitudes is: chronic gossip, back-stabbing, sarcasm, negativity, manipulation, sabotage, formation of cliques, nepotism, favoritism, critical complaining, whining, demeaning comments, bullying bosses, dishonest evaluations, flaming e-mails, disrupting meetings, abusive remarks, ignoring suggestions, “Drama Queens,” blowing up in response to feedback, turf-control, crabbiness, over-reactions, lack of communication, mind reading, people who want their minds read, pointing fingers, taking things personally, the loud, silent treatment and my all-time favorite: “not my job.”

I use a straightforward, action-oriented approach that changes company cultures infected with poor attitudes.  The key is to be clear and specific about which attitudes and behaviors you want, and then to require participation in a culture that has them.  Don’t be a conflict-avoidant manager.

How do you clarify attitudes you can’t quantify?  The first step is to acknowledge that although you can’t quantify attitudes like “narcissistic control-freak,” you can recognize and document behaviors without resorting to mind reading, moral judgments or personal attacks.  Then you can act on your documentation of non-professional versus professional behavior.

Make sure it’s legal.  Then everyone from the owner on down is required to subscribe to or sign off on the new code of professional behavior.  The code then becomes a significant part of everyone’s evaluations.  Be consistent in rewarding the desired behavior and having consequences for actions against your code.

You won’t get everyone to buy in immediately.  So what?  Band together with the core group that wants to turn things around or to improve what you already have.

As you weed out a few resistant bullies, you’ll find that merely going through the process will change most employees’ behaviors.

Reinforce your expectations with new employees; publicize your code during hiring interviews.  Don’t bring people on board who argue with the code or who think the team should adjust to accommodate their personality or favorite styles that violate your code.

If someone has toxic behavior in another department, don’t bring them into your team in hopes you can change their long-term patterns.

High standards for positive attitudes protect everyone from unprofessional behavior.  Learn what you can do to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Catering to a few troublesome workers can backfire

It’s natural to respond to employees going through personal crises or enjoying tumultuous events, such as marriages and births. But have you volunteered to serve as therapist to some of your most troubled employees?  If so, have you asked the rest of your staff if they like your new role?

For example, Joe spent much of each day talking with people on his large team about their personal problems.  He thought his tender ministrations could turn anyone into a stellar performer.

To read the rest of this article from the Denver Business Journal, see: Catering to a few troublesome workers can backfire http://www.bizjournals.com/denver/stories/2008/04/14/smallb3.html

Joe was proud that he was a caring, people-person; a friend.  He wasn’t an insensitive, bullying, abusive, slave driver.  He wanted his team to be a family.  He expected success as a result of his people-centered approach.

However, I saw that it was the same few unprofessional performers who always needed Joe’s support and care.  For example:

• Jane lacked emotional control and blew up if she was ever asked to meet deadlines.
• Chuck always made sarcastic, personal comments about anyone who performed well.
• Bob was a negative, hostile, controlling and defensive bully.
• Joan was a smiling, manipulative, gossiping, backbiting rumor monger.

These four had chronic problems that spread their unprofessional behavior and prevented high-performance.  They weren’t solid performers who maintained their professional demeanor and productivity despite being distracted by joyous events or suffering from personal turmoil.

Joe had created a culture of entitlement.  He had to micro-manage them for them to be even a little productive.

Most of the solid performers still on Joe’s staff were looking to leave.  They felt harassed, stressed, abused and abandoned while he was doing therapy on those four underperforming employees.  Joe’s peers thought he should be reprimanded because his department was a bottle-neck.

Joe finally saw his problem and moved to fix it.  Over time, through evaluations for both productivity and behavior, he held everyone on his team accountable.  Despite the chance Joe offered them, three of the needy people did not begin to produce better or stop infecting the rest of the team.  They continued to drag down the behavior and performance standards of the team.

Typically, when people have been given many special privileges, they sue when they stop getting catered to.

However, in this case, Joe got some gifts; one of the people needed the job and started performing, two left of their own accord because the environment had “turned hostile,” and only one had to be terminated.  That person sued because of Joe’s “harassment.” But Joe had acted and documented appropriately and was vindicated.

Joe is unusual.  Most rescuing meddlers don’t change.  They’re addicted to the meddling role.  Similarly, most passive-aggressive or conflict-avoidant managers don’t change.

Re-read your job description: It probably doesn’t ask you to victimize most of your staff by catering to the emotional and psychological needs of a few people in the workplace.

Remember what Mr. Spock, from the original Star Trek, said, “Don’t sacrifice the many for the sake of the few.”  Mr. Spock was always right.

Learn what you can do to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Begging Doesn't Stop Domestic Bullying and Abuse

We don’t need more research and statistics to know that domestic violence is a travesty and must be stopped.  For example, watch the graphic five minute video about the effects of that brutality and the work of one safe house helping women and children.  Domestic violence is obvious – you can see the results of physical battering. On the other hand, even though domestic bullying and mental and emotional abuse are more wide spread than overt beating they’re often hidden from view.  Since harassment, bullying and abuse often fly below the bullying-radar of the targets and the public, I want to focus on it here.  Targets who accept the bullies’ promises or threats or on-going torture often don’t recognize how bad it is; how demoralizing and defeating it is; how their souls are being eroded over time.

Of course, some men are bullied by women, but notice the patterns of the bullied women who have written these (edited) comments:

• “Out of the blue, he started taking control over me (commanding me), which I am not liking.  He is not letting me meet my friends or go out with them on weekends.  He doesn’t let me wear dresses, saying his parents don’t like it.  I am not allowed to do anything; no friends, no meeting people, no phones, nothing.  These things were never an issue previously.  I tried to work out things during last five months by listening to him and not meeting or talking to my friends.  He just keep saying ‘Listen to me and things will work out; otherwise pack your bags and leave.’  He doesn’t let me go out anywhere without him.  He doesn’t want to sort it out by talking.  Whenever I try, he says, ‘I am not here to listen to you.  You have to do whatever I say.   I don’t want to hear a ‘No’.  Now, I am always depressed and sad and smoke a lot more.  I lost my smile.  I lost myself in this relation.  Shall I give up or keep compromising without any expectations in this relationship?”
• “I have been in a four year relationship, and have a two year-old daughter with him.  I have been feeling depressed lately and having second thoughts about us being together.  He controls me.  I can’t go any where without asking him first.  Sometimes I feel like a little kid asking for permission, even if it’s to go to the store.  My friends ask me to go out for a girls’ night and he gets mad if I mention it, so I stopped asking and him and just tell my friends I’m doing something that night so I can’t go.  Now, they don’t even ask me anymore.  When his friends are here he acts like he’s so cool and even yells at me in front of them.  It’s extremely embarrassing.  I feel alone.  I tried leaving in the past and he won’t let me take the baby.  So I stay because I don’t want to fight and I’m not leaving my child.  What do I do?  How do I make it an easy break up?  How do we get out?”
• “At first my husband was the sweetest man I ever met.  He complimented me and had such great manners.  Then slowly but surely he began changing into the worst thing I could ever imagine.  The sick thing is I know I don't deserve it, but I can't leave.  It's like he has some strange control over me.  He constantly puts me down about my intelligence, appearance and my mothering abilities, which hurts the most.  It’s such an everyday obstacle that I find myself questioning why I stay.  It's gotten so bad I'm beginning to believe the things he says to me about how I'm useless and no one will ever want me but him.  Every bad thing that happens, he takes out on me.  Every single thing is my fault.  I want to leave but I still find myself staying, feeling bad for him and his feelings.  He can't even compliment at all without letting me know that I'm ugly and lucky he even loves me.  I'm just so sad anymore.  I don't even recognize myself.  I'm not allowed to speak to my family or friends.  I just don't know what to do anymore.  I'm so lost.”
• “My husband and I have been together for eleven years with four children.  We go through the cycle of an abusive relationship.  Every time we argue, I get called a ‘bitch,’ which I have asked him many times to not do.  We kiss and make up.  Then everything's fine and dandy again.  He doesn't like to talk about our fights and says he will not name-call me again.  But every opportunity he gets, he's right at it again.  I guess I keep hoping he'll change, but I know he never will.   I don't feel any love from this guy.  He has fooled around on me and even went as far as marrying someone else while we were married.  Just recently he took my wedding ring away and threatened to pawn it.  He also promised my kids that he'll take them on a vacation.  He doesn’t even work, so I ended up having to get funds just to take the kids on the vacation.  Today, we fought again and he said sorry and he'll start today on not calling me a bitch.  Then ten minutes later it happened again.  I feel so stuck.  I feel as my only way out is suicide.  But I don't want to give him that satisfaction.  All I did today was cry.  And I don't even have anyone to talk to because everyone is sick of hearing me cry over him.”

Some patterns I see are:

• Sometimes it started before marriage or sometimes his behavior changed dramatically right after the marriage.

• He commands, bosses and embarrasses her in public.  She submits because she wants to avoid bigger fights.  She hopes that since she gave in this time, he’ll be nicer next time.  But he’s relentless in arguing, bullying and abusing; he never stops.  If he doesn’t beat her, the threat is there.
• When she’s nice and logical – discussing, asking, compromising, begging, arguing, appeasing – she may get peace because he’s gotten his way, but it’s only momentary.  Her good behavior doesn’t buy his in return.  He never reciprocates by letting her have her way next time.  Eventually, she submits completely and asks permission to do anything.  He’s in complete control.  When he’s mean, angry or out of control, it’s her fault because she isn’t perfect.  It’s as if, “Since he’s angry, you must have done something wrong.”
• She’s mocked, criticized, demeaned and humiliated until she doesn’t know what to believe.  She thinks she’s helpless and wouldn’t be loved or succeed on her own.  He’s so convinced and convincing that she begins to question herself, increasing her self-doubt, stress, anxiety and insecurity.  Eventually, the results of emotional and spiritual defeat are physical defeat and sickness.  Even though she knows she doesn’t deserve such treatment, she usually has some self-doubt and guilt.  She makes many attempts to be perfect according to his standards.  She forgets that it’s her standards that should matter to her.
• Step by step, she’s isolated – cut off from friends, family and sources of her own income.  She loses her old self; she loses her confidence and self-esteem; she becomes depressed, heart-broken and ready to give up.
• It’s even worse if there are children she thinks she’ll have to support if she leaves.  Eventually, she begins to think like a victim – she can’t see how to get safe house help, legal help or the police on her side.

These targets keep hoping they’ll find some magic wand to change him; he’ll become a loving, caring, nice and reasonable person.  But that’s not going to happen.

Or they think that the most important value is making a marriage last even though it’s a marriage of torture.  Or that what matters is whether he loves her or not, when what really matters is how he loves her.

The question they must answer is whether it’s more important to keep a marriage at any cost, while giving in to fear and despair, or whether it’s more important to risk demanding the behavior they want in their personal space.  And if someone won’t behave decently, either they’re voted off our island or we leave theirs.

Maybe if these targets thought that they’re dealing with relentless bullies or predators, they might summon the strength to take steps to get away.  They might accept that the Golden Rule won’t stop narcissistic control-freaks; that appeasement won’t change predators; that unconditional love won’t convert carnivores; that unconditional forgiveness won’t heal the wounds they think drive him to be so abusive.  Maybe they’d realize that asking, threatening, yelling, demanding or an endless number of second chances without consequences are merely begging.

Those abusive, bullying control-freaks always interpret their target’s kindness, reasonableness and compromise as weakness and an invitation to take more from them, to control more of their lives, to eat them alive.

Ultimately, these women get the worst that they’re willing to put up with.  And eventually, the price they pay is slow erosion of their souls.

That’s why the first step in creating a bully-free personal space is for us to rally our spirits; to become strong, brave, determined and persevering.  Endurance endures.  Then we can make effective plans, take skillful steps and get the help we need.

No matter how difficult it seems, getting away is the only way to have a chance for a wonderful future.

All tactics are situational, so we’ll have to go into the details of specific situations in order to design tactics that fit the target and the other people involved.

“How to Stop Bullies in Their Tracks” has many examples of people commanding themselves, stopping bullying and getting free.  For more personalized coaching call me at 877-8Bullies (877-828-5543).

Bullying Spouses won't be Convinced to Change

You can’t convince bullying spouses to change; you’ll never prove that you’re right or should have what you need; you’ll never deserve the rewards they withhold from you.  They’re not interested in the truth or in your reasons or your wonderful logic.  They’re not interested in loving you the way you want to be loved.  They know best and they’re only interested in getting their way; in controlling everything – money, sex, cars, computers, phones, friends, family. So many blog comments are from women wanting to be told that they’re right in their arguments with their husbands; that they should be allowed to do a few things like see their parents or girl friends or have a few dollars for groceries.  They seem to think they need to get permission from their controlling husbands to even spend a few dollars of the money they earn.  They’re always surprised that their good arguments don’t convince these control-freaks and bullies to change their behavior.

Many coaching clients come or call when they’re stuck in the same endless dynamic.  Some husbands say the same things about the controlling wives.

I have to say: Give it up. You’ll never prove anything to someone who doesn’t want to be convinced; to someone who thinks their best interests are served by always being right and always being in charge.

One of the favorite tactics of bullies is to attack.  These verbal and emotional bullies are always finding fault and picking on flaws.  The natural response at first is for the wives to defend themselves.  But that only perpetuates the cycle of attack and defense.  There’s never an end to the constant harassment and negativity.

Eventually the women get worn down.  They’re too tired to fight about everything, especially the silly little stuff so they give up and accept the bully’s rule.  Then they become victims.  They accept that it is their fault; there must be something wrong with them.

The bully will destroy their confidence and self-esteem.  The stress, anxiety and negative self-talk will lead to depression.  They think that if only they were perfect enough, he’d be nice and encouraging and loving.

The solution begins with a difficult realization: When it gets to that point, you’ll never win the argument.  You’re being poisoned slowly, there’s no convincing a toxic predator to change and your only hope is getting away.

No matter what the cost, if you don’t get away, the poison will take its effect; your soul will be destroyed.  Even if you have to begin from square-one again, you must begin.  You’ll need all the strength and courage you can muster.  You’ll develop the endurance and skill as you proceed.

Of course it’s hard.  When you’re living in the ninth circle of hell, it takes a lot to get out.  But that’s what you’re being called to do.  Your spirit is calling you to make the effort.  Your bright future is calling you to make the journey.

If you have children, don’t see them as an impediment.  Let them stimulate you to break out of prison and start a new life as far away as you need.

Of course, if we can catch it earlier, it’s easier to declare and maintain your boundaries.  Then it’s easier to demand loving behavior and to get away if the abuse continues.

All tactics are situational.  Expert coaching can help you make a plan that fits you and your situation.  Expert coaching can help you overcome the voices of your fears and self-bullying.  Expert coaching can help you honor the commitments and responsibilities you still want to honor.

You’ll find many examples of children and adults stopping bullies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.  Or call me for coaching at 877-8BULLIES (877-828-5543).

Of course also, everything I’ve described here is true about harassing, bullying, abusive bosses, co-workers, friends, parents, family, children.  How easy is it to convince a teenager who wants something desperately?  How easy is it to prove yourself to a rage-aholic parent who thinks you’re bad or will be a loser?  How easy is it to convert a know-it-all boss?  How easy is it to prove yourself to a parent who loves one of your sisters or brothers more?  How easy is it to change a righteous Church Elder?

Stop School-Bullying Suicides Caused by Do-Nothing Principals

Principals didn’t stop school bullies and now there are more school bullying-caused suicides.  In all of the cases I’ll describe, there were differences in the bullies’ methods of harassing and abusing their targets.  But what was the same was that the parents complained and the responsible school teachers and principals didn’t protect the children in their care.  Also the same was the principals’ or school district administrators’ defense: “We didn’t know.” To me, especially after the parents of the targets complained, that’s an admission of incompetence, delinquency and neglect.  The other kids at school knew who bullies were and where, when and how it occurred; why don’t the college-educated, supposedly intelligent and responsible adults know?

I know that the first culprits are the bullies themselves and their parents.  But I want to shine two lights: I know that the first culprits are the bullies themselves and their parents.  But I want to shine two lights:

• First, on the responsible, but do-nothing adults in the schools – the principals, assistant principals, teachers, counselors, district administrators and school board members.
• Second, on the skills parents need learn in order to force inactive, conflict-avoidant, lazy, cowardly or uncaring principals to protect their children.

Notice the similarities in all these cases:

• In Texas, a straight “A” eighth-grader, Asher Brown, took his life 18 months after his parents claim to have reported on-going bullying by four other students.  Despite the evidence of repeated conversations offered by the parents, the school district spokeswomen, Kelli Durham, whose husband, Alan Durham, is assistant principal, claims that they never knew and never had evidence.  Nothing was done to stop the bullies or remove them.

However, numerous comments from other parents and students on the web site of KRIV-TV Channel 26, which also reported a story about Brown's death, stated that the boy had been bullied by classmates for several years and claimed Cy-Fair ISD in Texas does nothing to stop such harassment.

• A 13-year old, Texas eighth grader, Jon Carmichael, took his own life because of repeated bullying.  Teachers and students in the school district had already undergone anti-bullying training after a similar suicide last year.  Nevertheless, nothing was done about this case of repeated abuse.  One of the admitted bullies, Chris Montelongo, said, "I can guarantee you it was most of the school who messed with Jon."  But none of the responsible adults noticed and intervened.

• An 11-year old Oklahoma boy, Ty Smalley, committed suicide after being bullied repeatedly for about two years.  Despite the parents contact with the school, teachers, counselors and the principal never saw anything and never stopped the bullying.  The parents were told things like, “Boys will be boys” and “It would be looked into.”  According to Ty’s father, Kirk, the school never documented any of these conversations so they can now claim that they never knew.

The event that precipitated Ty’s suicide was when he finally retaliated against the bully he was suspended for three days while the bully, previously identified to the teachers, was suspended for only one day.

• An eight-year old in a Texas Elementary school tried to commit suicide, but survived his leap off the balcony of a school building.  He had been repeatedly harassed but school officials had done nothing.  His mother said that teachers kept telling her they'd “handle it” when she complained about the bullying over the past seven months.  The last straw for the 8-year-old was when he was told to leave his classroom after two other boys pulled down his pants in front of the class.

The principal, Linda Bellard, said teachers never informed her of the harassment until the boy's suicide attempt, although the child's mother had visited the school seven times since September to complain about the problem.

Each of these cases will wind their way through courts, settlements will be reached in some, some school administrators will get off because there aren’t specific enough laws that require them to act and we’ll probably never know the whole truth because we weren’t there.

As a parent whose responsibility is to ensure the physical safety, and the mental, emotional and spiritual well-being of your child, you need to know how to get appropriate action from principals and teachers who will resist acting strongly and swiftly to stop bullies.  Your child’s self-confidence, self-esteem and life depend on your skill.

• Complain to teachers, counselors and principals.  But it’s never enough to complain or even to keep a record of your visit and conversation.
• Give the responsible adults one chance.  Do they remove the bully?  Do they continue to monitor the bully and his or her friends for further retaliation?  Or do they remove your child?  Do they excuse the bully’s behavior as, “Kids will be kids?”  Do they say that the bully has a right to be educated in classes of his or her choice?
• Use “The Lucius Malfoy” test.  Is your child’s principal standing up to the bullying parents of the school bully?  Or will he or she cower in front of bullying parents who say their child does no wrong or who threaten to sue the school if anything happens to their little darling?
• If your principal fails theses test you must bring pressure to bear - immediately.  Remember that principals fear three things more than anything else: loss of job, publicity and law suits.
• Get a lawyer and media publicity.  Learn what constitutes evidence and documentation.  Record all communication.  Communicate in writing and have proof that school officials received the letters you write.
• Bullying is rarely an isolated event.  Unite with other parents whose children are bullied.  Get witnesses who will put their evidence in writing.
• Have support for the long-haul.  Find people who’ll keep your spirits up through repeated set-backs.  Find experts to help you plan tactics at each step of the way.

Have great appreciation for principals who simply won’t tolerate bullying – who will have strong, proactive programs to train their staff and who will act swiftly and firmly in response to complaints.  Training is never enough: strong and courageous people are required to make these programs effective. Have realistic expectations; don’t assume that principals, teachers, counselors and district administrators will be active in stopping bullies.  Expect bullies’ parents to thwart your efforts.  Expect most uninvolved people to look away.  If nothing bad happens to bullies, expect other kids to pile on.

You’re on your own.  Many children will give up if they’re not protected by adults; make sure that you know how to protect yours.  Be the skillful advocate of your child’s safety and well-being.

Stop Mean Girls Before They Trash You

“Fighting for Girls: New Perspectives on Gender and Violence,” edited by Meda Chesney-Lind and Nikki Jones, cites recent studies to show that violence by girls has decreased.  In a New York Times article, “The Myth of Mean Girls,” Mike Males and Meda Chesney-Lind also state that our common perception that there are mean girls and that girls can be violent, “is a hoax.” Well, that just gives new research studies a bad name, or at least those conclusions.  As Mark Twain said, “There are three kinds of lies: lies, damned lies and statistics.”

In the real world, not the world inhabited by academics and researchers, mean girls thrive and their violence toward other girls is no only verbal and physical, it’s now also done in cyberspace.  If you track only physical violence on police blotters, you miss the other damage done by stealth bullying mean girls.

Ignore academic researchers.  Remember your years in junior and senior high school, and in college?  Haven’t you also seen incidents of harassment, bullying and abuse by women against women in the workplace?  Ask your daughters what’s happening now in their schools.  Are their principals, teachers and staff protecting girls against mean girls?

Every woman who’s interviewed me on radio and television describes the mean girls they encountered when they were young … and also some they see in their adult personal lives as well as at work.  A lot of my coaching is to teach women how to defend themselves against mean girls who now masquerade as adult friends or who are still mean in parent groups at schools, boards of housing associations, book clubs, neighborhood associations, church groups and as mothers protecting their mean daughters.

Think about the seven mean girls in Massachusetts involved in bullying Phoebe Prince into committing suicide or the nasty girls who attacked Miley Cyrus and Demi Lovato when they were teenagers, or the six Florida girls who made a video of their attack on another girl and are now being tried as adults.  CNN even reports, “There's at least one Web site devoted exclusively to videos of girls fighting.”

Although physical violence might decrease as these mean girls became adults, they still form cliques, viciously cut-out their targets and relentlessly put down women they consider as rivals or simply weaklings.

Of course, mean girls can also encourage mean guys to be violent toward other girls and boys, and mean girls can also verbally destroy young boys.

So, as a parent, what can you do?

• Get active as a citizen.  Organize a core group of active parents to pressure legislators to pass laws requiring schools to have policies and programs to stop bullying.  Media pressure will help.
• Get active in your school and school district.  Form a core group of active parents to make sure your district administrators and school principal actively enforce policies and a school-wide program to stop bullies.  Involve all teachers, staff and students in recognizing and stopping the first signs of bullying.  Immediate and firm action is necessary.  If principals and teachers turn a blind eye, saying “that’s just the way some girls are,” they’re colluding by creating a safe space for mean girls and boundary pushers.  The end of school and summer are great times to get these programs started so you’re ready at the start of school in September.
• Prepare your daughters.  Well-meaning parents are the number one risk factor for creating helpless girls whose confidence and self-esteem will be destroyed by mean girls.  Don’t tell your daughters to feel sorry for their abusers and to “rise above” whatever these vicious predators say or do.  Don’t expect pious sentiments to prevent stress, anxiety, negative self-talk or depression.  Don’t let your daughters be whipping girls or scapegoats.  Teach your daughters how to stop the mean girls.  If you don’t know how, you need coaching.
• Prepare your sons.  Tell them about the real-world.  Remind them that 10 years from now they probably won’t see any of the kids from high school.  Teach them not to take the mean, nasty, vicious comments personally or as a prediction of the future.  Their job is to grow up and find a woman who values and appreciates them.  Mean girls don’t represent everyone.

Of course, specific steps depend on your situation and the people involved.

Don’t believe studies that supposedly prove that mean girls are an insignificant factor.  Don’t believe that if your daughter ignores their meanness or treats them with caring and friendship, they’ll stop being abusive.  Real bullies, mean girls and mean women, take offerings of sweetness and friendship as weakness and an invitation to prey on you more.

As Azar Nafisi, author of “Reading Lolita in Tehran” and “Things I’ve Been Silent About” said, “My parents did not bring me happiness.  They armed me for the battle of life.”

Are you arming your daughter to stop mean girls?

Stop Bullies: Mothers Get Put-Downs, No Respect

Verbal harassment, bullying and abuse; put-downs, lack of respect and cutting out can destroy confidence and self-esteem.  Disparaging and demeaning remarks; ostracism, backed by righteous, sneering, superior judgments can be devastating to children.  But they’re no less severe when done by adults to adults. A Mother’s Day article in the Wall Street Journal by Amy Henry, “What Cards Never Say on Mother’s Day,” complained about the lack of respect that dedicated, full-time mothers often get from other women, “even after four decades of feminism.”  The article had some suggestions for dedicated mothers who still struggle to get respect from working women.

While the article was accurate in pointing out the problem, I think it totally missed the solution. Bullies have used the put-down tactic forever.  Remember all that cutting out with nasty, sarcastic comments, especially through junior and senior high school?  Girls master this technique and boys wield it effectively also.  If you’re not in the “right” group you’re scorned and shunned relentlessly.  Even current celebrities like Miley Cyrus, Demi Lovato and Taylor Lautner talk about being the targets of this type of bullying in their school days.

Of course putting-down and cutting out rotten.  But it’s not only kids who do it.  As Amy Harris points out, working mothers often give no respect to women who stay home to be full-time mothers of their children.

Don’t waste time analyzing why people put-down others.  That path won’t get you anywhere.  Don’t waste time wanting laws to prevent people from putting down others.  A legal solution also won’t get you anywhere except in the case of public statements about people in certain protected categories.

The real solution lies in you.  When other people don’t respect you, look at the source and the possible consequences.  Don’t take it personally, but also don’t let it go by without saying or doing something in return.

So, what can you do?  First, you have to be strong in your own judgment of the path you’ve chosen.  Being a full-time mother is a wonderful path.  Work is necessary, but for most of us raising children is our most important and fulfilling task.  I hope your children will grow up wise enough to appreciate your dedicated mothering when they’re adults.  Not because you made a great “sacrifice” but because you made a wonderful, life-affirming choice and the children you love could reap the benefits.

Instead of taking other people’s judgments personally, go through the world testing other people to see if they rise enough in your estimation for you to keep them on your island.  I hope you find wanting anyone who puts you down for choosing to be a full-time mother.  Their choice to put-down mothers shows their lack of good sense.  Don’t allow the judgment of people without good sense to be important to your confidence or self-esteem.  Don’t let their judgment cause you self-doubt or negative self-talk.  And don’t let them stay in your life.  Instead, surround yourself with people who champion mothers.

I also said that you shouldn’t let their put-downs pass.  Stopping bullies begins when you understand that real-world bullies don’t take your politeness or minimizing or ignoring them as a sign that you’re morally superior or inviting their friendship.  Relentless bullies aren’t stopped by minimizing, ignoring, begging, bribing or appeasement.  Dedicated bullies take the Golden Rule as a sign that you’re weak and also as an invitation to prey on you more.  Doing nothing when you’re the target of relentless bullies is like holding up a sign saying that you’re a victim.

Almost every woman I’ve ever talked to who was taught by a well-meaning mother that she should feel sorry for the inner emptiness, low self-esteem and inner pain of the nasty girls who hurt them that she should ignore and rise above the catty remarks and hatred, now regrets their passivity.  They feel keenly their lack of empowerment and bear the scars of their supposedly virtuous martyrdom.  They wish that their mothers had trained them to fight back skillfully; verbally or physically.

There are many tactics you might try in response to put-downs; depending on you, them and the situation.  Some mothers form their own cliques of supportive mothers.  Others write responses on cue-cards and memorize them for delivery at the right moment.  Some responses are sarcastic put-downs directed toward the women who don’t appreciate mothers or who aren’t satisfied and even joyous with the opportunity to raise children.  Others merely comment on lives wasted at work.  Others use pity: “I’m so sorry that you’re the kind of person who’s not fulfilled and doesn’t set a better example for your daughter (or son).”

I want to recognize an important truth that we often overlook.  We know that we’re doing the right thing successfully when some people (“jerks) don’t like us and scorn our work and its value.  People who put-down full-time mothers fall into that category.  Don’t care what they think; don’t desire their respect.  Instead, get them off your island and let them know it.

Stop Family Bullying Over a Favorite Child

The holidays may be over for a while but family harassment, bullying and abuse because of a favorite child still needs to be stopped.  Typical situations are where the parents:

• Praise, defend and give the best presents or position in the Will to their favorite child.
• Put down the rest of the children or designate one as the scapegoat.
• Ignore the faults of one child while continually criticizing the other children.
• Cater to the whims of the favorite child and blame other children who resist.

Of course, I’m not talking about the situation where one child has an illness or disability that requires lifetime care, although even in this case, parents can use the rest of the children to serve the needs of the most needy.  Some parents even decide to have a second child as an organ donor.  I’m talking about the situations in which the children are basically okay, but one is selected as the favorite.

In some cultures the favored child is the son who will inherit everything while the daughters are raised to serve the ruling male.  You can hear them say, “If only you did what your brother wants, we’d have peace and be a loving family.”

Other families label one sister as the “good child” who is held up as a paragon of virtue or success impossible for the other daughters to reach.  You know who the “bad” or “failures” daughters are.  You can hear the parents say, “Ah, if only you were as loving, kind and good as your sisters.”

Sometimes, one child is favored because mom and/or dad think that child is the sensitive one.  His feelings count more than everyone else’s.  Therefore, they say, we must organize our schedules and plans around the wishes of that child.  “After all,” they say, “We wouldn’t want to disappoint your brother or hurt his feelings.”

The situation is even worse when the favorite children know they can get away with anything and use the power to bully and torment the other children.  You recognize all those sarcastic remarks that have hidden meanings and can drive you crazy.

But no matter how hard you’ve tried, no matter what good deeds you’ve performed or sacrifices you’ve made, eventually you realize that nothing you do will ever be good enough.  The favorite daughter’s wish that they could do more or slightest effort will be counted and praised more than yours.

So what can you do?

These situations are tough because they’re based on hidden feelings and attitudes, and because they’ve been going on for decades.  It feels natural by now; “It’s just the way we do it.”

Some typical steps people use to get free from the domination of the family by one sibling are:

1. Inner commitment to break the pattern even if that means going your own way.  Stop your negative self-talk; it’ll create self-doubt and destroy your confidence and self-esteem.  It’s not your fault.  It’s about them and their decision to favor one child over the others.  Your goal can’t be to change their behavior; that’s often impossible.  Your goal is to stand your ground so you can create your own island of good cheer if you have to.
2. Give people a chance by telling them, in private, what you plan to do.  Line up allies if there are any to be had.  Plan specific actions so you can support each other effectively.
3. Plan tactics carefully.  Pick your fights selectively; don’t fight about everything.  You know what’s likely to happen.  What will you say or do in response?
4. Stay calm.  Ignore the little snide comments and put downs that used to drive you crazy.  Don’t argue about the details or the old family history.  Don’t debate who is more worthy or who has suffered the most.  Simply state your needs, standards and decisions.
5. Expect the bullies to spin the story their way, lie and go behind your back to create alliances and pressure groups.  Prepared to be blamed, labeled and shunned.  Prepare to be cut out of the Will.
6. Be persistent.  Have real consequences, like not attending or like leaving early.  Words, arguments and logic don’t count; only actions count.  Stand your ground.
7. Prepare to be surprised.  Often, families will accommodate the most stubborn and difficult person, whether they’re right and fair or not.  You may have to be more stubborn than anyone else.

Get a good coach to help you rally your spirit and plan effective tactics.

Your task is to create a family that honors, respects and appreciates you, a family in which your great efforts are worthy of being honored, a family of your heart and spirit.  That may or may not be the family you were born into.

The Golden Rule Doesn't Stop Real-World Bullies

In his article in the Costco Connections, “Stop Hassling Me: Breaking the Cycle of Bullying,” Steve Fisher quotes Psychologist Izzy Kalman as saying:

• “School anti-bullying programs don’t work.”
• “I hate referring to kids as bullies.”
• “Be nice to kids when they’re mean to you and before long they will stop being mean.  This is known as the Golden Rule and is the solution to bullying.”
• “Don’t tell on kids who upset you.”
• “Don’t get angry at kids who upset you.  Make it clear that they can insult you all they want and it doesn’t bother you.  After a few days they will stop.”
• “If kids bring you nasty rumors, don’t defend yourself.”
• “If a kid hits you and you’re not hurt, act like nothing happened.  If they keep hitting or pushing you, ask them calmly, ‘Are you mad at me?’  If they aren’t, they’ll stop hitting you.  If they are angry, they’ll tell you why.  You can discuss the matter, apologize if appropriate and they will also stop hitting you.”

Dr. Kalman doesn’t work with the targets of real-world school bullies.  His advice is great for the targets of nice kids who are bullying one time because they’re having a bad day.

But real-world school bullies will be delighted by kids making Dr. Kalman’s responses.  Real-world bullies are relentless predators who look for weak and isolated prey.  You can’t stop real-world bullies by being nice, understanding, kind and rational, or with the Golden Rule.  Real-world bullies take your use of the Golden Rule as a sign of weakness and an invitation to bully you more.  Real bullies don’t have the empathy to stop abusing you because your feelings are hurt or because you’re a caring little saint.

Also, many school stop-bullying programs are effective when they’re based on real-world solutions, backed by strong principals, teachers and parents.  And labeling bullies and bullying as “bullies” and “bullying” is a necessary component of successful programs.

How do I know this; check your own experience.  Ask yourself about the kids you saw who were nice, but had one grumpy day versus the kids you saw who were relentless bullies.  What stopped the relentless bullies?

My personal and professional experience and the experience of almost everyone who comments on articles and blogs is the same: The only way to stop bullies is to stop them.  That may mean that the school authorities recognize them and stop them or get rid of them.  Or that may mean that you get more and more firm until they quit.  This may mean, eventually beating them up.  Relentless bullies will show you how far you have to go in order to stop them.

After bullies are stopped or removed, then you can work on their therapy and rehabilitation.  But I wouldn’t want my kids to be victimized while we wait for the bullies to become nice citizens.

Although Dr. Kalman’s suggestions are directed at bullies in school, how many of you have seen his suggestions as successful in stopping the real bullies at work?  Again, all the lawsuits and comments about workplace bullies show that real bullies are relentless and don’t stop when you’re nice, kind, understanding and reasonable.

The other expert in the article, Barbara Coloroso, author of “The Bully, the Bullied and the Bystander,” on the other hand, has much right, but she also makes a common mistake when she advises, “Don’t tell your child to fight back.”

Sometimes, fighting back is the only language a bully understands.  And your suspension from school is worth stopping a bully.  The same applies at work, where fighting back usually means a law suit backed by great documentation.

Stop School Bullies with Anti-Bullying Programs

As reported in separate stories by Yadira Betances and Margo Sullivan in the New Hampshire Eagle Tribune, some middle schools are effectively implementing anti-bullying, anti-abuse programs.  The recent suicides of four teenage girls may stimulate a sense of urgency.  There are some differences in the programs to stop bullies, but both have the seven elements crucial to success. 1. The programs specify what acceptable and not acceptable behavior is General statements about respect and empathy are not enough.  These programs give graphic examples of many forms of harassment, bullying and abuse.  The unacceptable violence ranges from prejudicial put-downs and personally demeaning or mocking comments, to repeated acts of supposedly accidental tripping and shoving, to physical attacks.  The programs point out that bullies may act any where – on the school bus, by the lockers, in the lunchroom, in the playground and in classes.  In successful programs, the specific list of unacceptable behaviors evolves as new incidents arise.

2. Children are taught specifically what to do if they’re bullied or if they see someone being bullied Critical to the programs’ success is that kids stick up for other kids.  The kids always know who the habitual bullies are.  The principal, teachers and staff must also.  Ignorance is not an acceptable excuse.

3. The programs involve everyone School board members speak out against bullying and review and support the programs.  Principals and teachers are involved.  Administrative staff and bus drivers are trained and supported.  The adults set the tone: No bullying allowed.  The adults are proactive, not merely reactive.

Most heartening is the involvement of the students.  Kids lead the way in promoting the programs within their schools and in presenting it to other schools.  Education is on an emotional level that’s age and grade appropriate.  Fifth graders learn differently than seventh graders do.  Most kids are excited to know they’re important participants in the programs and they know they’ll be listened to, supported and protected by the adults.

Parental support is critical; especially a core group of parents dedicated to supporting the principal and teachers.

The programs and policies are public; everyone who works at the schools, every kid and every parent knows what the ground rules are.

4. Consequences are clear and action immediate Programs fail if repeat bullies are allowed to continue bullying during lengthy therapy and education processes.  The first task of the adults is to make the schools safe.  That often involves isolating or removing bullies rapidly.  Rehabilitating or converting habitual bullies takes second place.

5. Administrators, school principals and teachers are courageous Their moments of truth are when they have to face irate and bullying parents who defend their little terrorists by threatening to sue the principal and school for harassment.  That’s like in the Harry Potter series, when Lucius Malfoy protects his vicious son, Draco.

In order to survive those moments, principals need to have good documentation, staff needs to pool written reports and school district administrators need to back the program.  A good lawyer helps make staff’s efforts legal.

Critical to the programs’ success is a vocal group of parents supporting the principal’s actions.

6. Individual training of kids takes place at home Teach children not to bully to get what they want or to make themselves feel better.  Also teach them how to respond successfully to bullies; from learning to use verbal skills to learning how to fight back physically if necessary.  Face it; some bullies won’t stop until you beat them up.  Physical consequences for repeated physical actions are a good lesson for them as they grow up.  A child’s effective self-defense sends a different message to bullies than does any repeated beatings they might have gotten at home.

Successful self-defense also increases a child’s self-esteem and self-confidence, and is good preparation for the world children will face as adults.

7. All steps are done at the same time There is no one cause of bullying – like bad parents or uncaring teachers or cowardly principals or rotten kids – so programs won’t succeed if they focus on only one aspect of the problem.  Successful programs get everyone involved to stop behavior that affects everyone.  They work at the individual level, the classroom level, the school level and the district level.

Workplace Bullying and Harassment: Recognize Common Techniques Bullies Use

There are too many reports of workplace harassment and bullying to list.  It seems that at least 30 percent of managers and employees are bullied and harassed.  Many critics and experts focus only on bullying bosses, but I’ve seen just as many employees and coworkers use these bullying methods as I have managers and supervisors.  Gangs of managers and staff also harass and bully each other.  Men and women bully each other in all combinations. How can you recognize the most common methods used for bullying and harassment?

The top 7 tactics I’ve seen are:

1. Yelling and physical threats (overt or subtle).
2. Personal attacks, verbal abuse, emotional intimidation, insults, put-downs and humiliating, demeaning, rude, cruel, insulting, mocking and embarrassing comments.  False accusations (especially outrageous) and character assassination.  Demeaning behavior at meetings – interrupting, ignoring, laughing, non-verbal comments behind your back (rude noises, body language, facial gestures, answering phones, working on computers).
3. Harassment based on race, religion, gender and physical attributes.  Sexual contact, lewd suggestions, name-calling, teasing and personal jokes (sometimes overtly nasty, or threatening or sometimes followed by laughter as in, “I was just kidding” in order to make it hard for you to fight back).
4. Backstabbing, spreading rumors and gossip, manipulating, lying, distorting, hypocrisy and exposing your problems and mistakes.  Anonymous attacks and cyber bullying – flaming e-mails and porn.  Invading your personal space and privacy – rummaging through your desk, listening to phone calls, asking extremely personal questions, eating your food.
5. Taking the credit; spreading the blame.  Withholding information and then cutting you down for not knowing or for failing.  Turf wars about budgets, hiring, copiers and coffee machines.
6. Hypersensitive, over-reactions, throwing tantrums (drama queens, sensitive princes), continual negativity – so you walk on egg shells, back off in order to avoid a scene, or beg forgiveness as if you really did something wrong.
7. Dishonest evaluations – praising and promoting favorites, giving slackers good evaluations and destroying the careers of people bullies don’t like.

Most bullies use combinations of these techniques.

Bullying at work creates a hostile and unproductive culture.

• There’s increased hostility, tension, selfishness, sick leave, stress-related disabilities, turn over and legal actions.
• People become isolated, do busy work with no important results and waste huge chunks of time talking about the latest episodes.
• Effort is diffused instead of aligned.  Teamwork, productivity, responsibility, efficiency, creativity and taking reasonable risks decrease.
• Promotions are based on sucking up to the most difficult and nasty people, not on merit.  The best people leave as soon as they can.

I’ll go into possible solutions in future posts.  But for a start, listen to the CDs “Eliminate the High Cost of Low Attitudes.”

Top 10 reasons people form bullying cliques at work

Bullying cliques (or vicious gangs) are apparent early in life.  They’re rampant in junior high school and high school.  You can see the same type of behavior perpetuated in the workplace.  O, the bullying is more harsh and twisted, and the justifications are more slick, but you can see the same ugly bullies, only in bigger bodies. What’s been your experience with cliques at work?

What do you think the top reasons are that people gang up on others?

Do women or men do it more – and to whom?

Typical clique behaviors that create a hostile workplace include, but are not limited to:

• Bullying, intimidation and overt physical violence.
• Cutting out and passive-aggressive attacks.
• Harassment (verbal, physical and sexual).
• Belittling, humiliating, demeaning, insulting, sarcastic comments and contempt.
• Backstabbing, gossiping and spreading rumors.
• Negativity, nit-picking, know-it-all, continual criticism.
• Bad reviews and denial of benefits and promotions.

The top ten reasons I’ve seen people form hostile, nasty cliques at work are:

1. They’re jealous of other people’s intelligence, talent, skill, potential or success.
2. They’re insecure and hate or are threatened and scared by differences and get to feel superior when they disparage other people.
3. They use the clique to gain power, promotions and publicity.
4. They want to attach themselves to the “in” crowd.
5. They feel a thrill at the power of making someone suffer or beg for mercy.
6. They feel justified because the victim did something bad to them.
7. They feel powerful that they’re in control of punishment and retribution.
8. Habits – they grew up that way and don’t know any other way to organize their emotional lives or get what they want.
9. Narcissism and arrogance – “I’m the greatest.  Kneel before me or feel the whip.”
10. It’s human nature.

What are the reasons you see most often?

In another post we’ll go into how to get the coaching you need to stop a clique that’s going after you or a coworker.

When women derail other women in the office

In her article in the Wall Street Journal, “When women derail other women in the office,” Rachel Emma Silverman comments on Peggy Klaus’ article in the New York Times, “A Sisterhood of Workplace Infighting.” Both discuss an estimate that female office bullies who commit verbal abuse, sabotage performance or hurt relationships, aim at other women more than 70% of the time.  Both discuss the psychological reasons why women hurt other women and why they don’t protect them.

Of course, women abuse, harass and sabotage other woman at work.  Sometimes they’re overt and sometimes they’re stealthy, sneaky.  Isn’t that your experience?

More important than distracting questions and considerations about how much they do it, why they do it or do they do it more or differently than men, are:

• Do you recognize the early warning signs of bullies?
• Do you know how to stop them skillfully?

Women often say that other women aren’t as overt about bullying; they’re more likely to be covert, stealth bullies.  Some of the common tactics and perpetrators are:

• Sneaky, manipulative, backstabbing.
• Forming cliques, starting rumors, mastering demeaning put-downs.
• Pretending to be friends, but bad mouthing you behind your back.
• Negative, whining, complaining “professional victims.”
• Passive-aggressive behavior.
• Nit-picking, control-freaks, just as much as men.

How about Meryl Streep and other unsavory characters in “The Devil Wears Prada?”

Some are splinters, rotten apples and cancers – at all levels in your organization.  They need removed just like men who bully.

As I show in my books and CDs of case studies, “How to Stop Bullies in their Tracks” and “Eliminate the High Cost of Low Attitudes,” bullies are not all the same, but their patterns of behavior, their tactics, are the same – whether they’re men or woman.  That’s why we can find ways to stop them.

Ignoring the problem or begging, bribery and appeasement simply reinforce low attitudes and behavior at all levels.  A major part of the problem are conflict-avoidant leaders, managers and co-workers who think that if we all talk nicely to each other or try to make bullies happy, they’ll stop bullying.

If we don’t stop bullies, they’ll think we’re easy prey.  Like sharks, they’ll just go after us more.

When women and men learn how to stop bullies in their tracks, we develop strength of character, determination, resilience and skill.  We need these qualities to succeed against the real world bullies we face – men or women.

Of course, individual coaching will help you design tactics that fit your specific situation.

Often, the strong and clear voice of an outside consultant and coach can change these behaviors or empower managers and staff to remove these bullies.  I’ve often helped companies and even non-profits and government agencies create and maintain behavioral standards (team agreements, ground rules for professional behavior) that promote productivity.

Top 10 ways bullies disrupt meetings

For years I’ve watched bullies disrupt professional meetings and create hostile workplaces.  It’s bad enough when team members dominate meetings, but it’s always worse if it’s the boss who’s a control freak. Here are the top 10 tactics I’ve seen them use.  What situations and actions irritate and frustrate you most?

These methods are even worse when they’re repeatedly used.  But of course, that’s a sign of bullying behavior; bullies don’t change.  My top 10 are:

1. Unprepared and latecomers – especially when they make a loud entrance.
2. Interrupters – they may be show-offs or clowns; they may interrupt vocally or by eating and drinking loudly or they may use their cell phones, Blackberrys or computers.  They have the attention span of two year-olds.
3. Boring ramblers with their lengthy personal conversations or digressions.
4. Dominators and know-it-all authorities – their loudness, certainty and fast talk tend to shut other people down.
5. Naysayers – they are relentlessly negative and can put down and block every proposal; “There are problems, we tried that, nothing ever works except my ideas.”
6. Angry people who indulge in personal attacks and put-downs, belittling and bringing up old errors.  They’re often defensive but, after a while, who cares about their psychotherapy?
7. Nit-pickers, distracters and side trackers who are full of irrelevant facts.  They prevent progress by correcting or arguing over irrelevant details.  They may want to re-think every previous decision; they never take action.
8. Side conversation experts – their ideas, whims or self-important witticisms seem to them more important than the agenda.
9. Editorial comments – they may be verbal or non-verbal, including snorting, rolling eyes, drumming fingers, turning their chairs around, laughing sarcastically and barely audible disparaging or ridiculing remarks.
10. Passive-aggressive backstabbers – they keep quiet or even agree during meetings, but then disagree, complain or put down people after meetings.

We usually know how to resolve these problem behaviors, but most people don’t have the courage or the organization’s culture won’t allow you to act.

Often, the strong and clear voice of an outside consultant and coach can change these behaviors or empower managers and staff to remove these bullies.  I’ve often helped companies and even non-profits and government agencies create and maintain behavioral standards (team agreements, ground rules for professional behavior) that make meetings worthwhile and promote productivity.

The techniques are covered in the CD set, “Eliminate the High Cost of Low Attitudes,” and also in the book, “How to Stop Bullies in Their Tracks.”

Beating the CyberBully

In his post on Urban Semiotic, “Beating the CyberBully,” David Boles discusses the hate mail, anonymous and faked comments, and other tactics of cyberbullies.  He lists some cases that have finally been heard by courts with jurisdiction, including the one when a vengeful adult drove a neighboring teenager to commit suicide.  David points out that some states have adopted anti-cyberbullying laws while others don’t It’s so frustrating for parents and kids because we often feel pretty helpless, even when we can see the warning signs of cyberbullying.

I’m glad some states are finally passing laws to outlaw cyberbullying and I hope the Federal government will also.  I’m glad YouTube, MySpace and Facebook also have become part of the policing effort; good for them.  If these social networks don’t take strong action, then parents shouldn’t allow their children to use those sites; whether the kids like it or not.

It’s the only way we’ll have a chance to stop cyberbullies.  Writing and enforcing these laws will be as difficult as enforcing the libel laws we already have.  We’ll have to distinguish between an angry exchange and a pattern of on-going attacks.

The laws will make it possible to draw the line that outing and prosecuting cyberbullies is more important than the anonymity and privacy that the internet affords … and that we all like.

I don’t let my empathy, sympathy and pity of cyberbullies get in the way of doing what’s necessary to stop their behavior.  Not only put them in prison, but make it illegal for them to get on the net again.  Just like we restrict some activities of convicted felons.

I learned effective techniques to deal with bullies through growing up in New York City, by watching our six children (three girls and three boys) deal with each other and with bullies at school, and through my experience as a coach, psychotherapist and consultant.

Stop the bully in the next cubicle

What do you do if the person in the next cubicle constantly gives you the silent treatment, glares, ignores your requests for information, makes belittling comments in meetings, puts you down in public, spreads false gossip about you, takes credit for what you did, accuses you falsely of making mistakes, tries to rally other people to be nasty to you and cuts you down to your manager? Even worse, what do you do if that’s your boss, and he also yells at you, makes personal and derogatory comments in front of the rest of the team, gives you unreasonable projects or deadlines so you’ll fail, evaluates you dishonestly and harshly, and is relentlessly critical?

Women, just as much as men, create hostile workplaces by verbal abuse and emotional intimidation.  They may even be more sneaky and manipulative.

What’s happened to you?  And what can you do?

In her column in the New York Times, “When the Bully Sits in the Next Cubicle,” and her blog post, “Have You Been Bullied at Work,” Tara Parker-Pope gives statistics for how prevalent these behaviors are.  Statistics are cold, but the individual pain of being treated this way is very hot.

I use the term “stealth bullies” for the subtle, sneaky, manipulative, critical, controlling workplace bullies who don’t use physical violence.  Most people at work let this behavior fly below their radar.  If we recognized and labeled these people as bullies, we’d be energized to resist.

Instead, many people take part of the blame and suffer in isolation.  They feel helpless and hopeless.

On an individual level, I think the first key to resisting is to recognize and label the actions as bullying so you’re galvanized to resist.  Then find allies and shine a light on it.  Think tactically and understand you’re in a war.  Because laws won’t help much, you’ll have to find other levers to exert pressure.

I don’t spend much time analyzing why bullies do it.  We know the major categories: personal dislikes, using brutality or someone’s back as a stepping stone, and ego stroking (“If I put you down, I’m one up).  You could probably reel off a few more.  In general, the approach of understanding doesn’t help.

I see hostile workplaces, verbal abuse and emotional intimidation not only in medical, legal and academic environments, but especially in government offices, non-profits and public service.  In those areas, people are often afraid of “confrontation” or of making “judgments” (someone is a bully).  In those areas, the typical culture thinks that the best way to stop bullying is to educate and rehabilitate bullies instead of simply stopping them first.  That’s like telling a battered wife (or husband) to endure the brutality while her husband gets therapy.

The purpose of most workplaces is not to be a therapeutic community for their workers.  Set high standards and enforce them at all levels.  But if the people at the top won’t dedicate themselves to stopping harassment and bullying, you won’t be able to stop it.  That’s like schools in which principals and teachers won’t stop bullying.

As a coach, consultant and speaker, I encourage people to fight to win.  The book, “How to Stop Bullies in Their Tracks” and the CD set, “Eliminate the High Cost of Low Attitudes,” can help but it’s crucial to design tactics for your specific needs and the situation.

But if you can’t win, don’t stay in a place where the powers are out to crush you mentally and emotionally, or where your spirit will be destroyed.

Top ten ways to create a hostile workplace

Bullies at work can ruin a culture, destroy productivity and make your life miserable.  Many people focus only on bullying bosses, but I’ve seen just as many coworkers and employees use these bullying methods as I have managers and supervisors.  Before you read the top ten I’ve seen, please think for a moment.  What bullying methods used by whom, have you seen most? Have you seen these techniques ruining your workplace?

1. Yelling, physical threats (overt or subtle) and personal attacks.
2. Verbal abuse, emotional intimidation, personal insults and attacks (in private and in public).  Put-downs and humiliating, demeaning, rude, cruel, insulting, mocking and embarrassing comments.  False accusations (especially outrageous), character assassination.
3. Harassing based on race, religion, gender and physical attributes.  Sexual contact, lewd suggestions, name-calling, teasing and personal jokes (sometimes overtly nasty, or threatening or sometimes given with laughter as in, “I was just kidding” in order to make it hard for you to fight back.
4. Backstabbing, spreading rumors and gossip, manipulating, lying, distorting, evading, hypocrisy and exposing your problems and mistakes.
5. Taking the credit; spreading the blame.  Withholding information and then cutting you down for not knowing or for failing.
6. Anonymous attacks and cyber-bullying – flaming e-mails and porn.  Invading your personal space and privacy – rummaging through your desk, listening to phone calls, asking extremely personal questions, eating your food.
7. Hypersensitive, over-reactions, throwing tantrums (drama queens) – so you walk on egg shells, back off in order to avoid a scene, or beg forgiveness as if you really did something wrong.
8. Dishonest evaluations – praising and promoting favorites, giving slackers good evaluations and destroying careers of people the bully doesn’t like.
9. Demeaning at meetings – interrupting, ignoring, laughing, non-verbal comments behind your back (rude noises, body language, facial gestures, answering phone, working on computer).
10. Forming cliques and ganging up.  Turf wars about budgets, hiring, copiers and coffee machines.

Most bullies use combinations of these methods.

We’ve all seen the effects of bullies and the hostile workplace they create.  There’s increased hostility, tension, selfishness, turf wars, sick leave, stress related disabilities, turn over and legal actions.  People become isolated, do busy work with no important results and waste huge chunks of time talking about the latest episodes.  Effort is diffused instead of aligned.  Promotions are based on sucking up to the most difficult and nasty people, not on merit.

Teamwork, productivity, responsibility, efficiency, creativity and taking reasonable risks are decreased.  The best people leave as soon as they can.

The wrong people or the wrong culture can always find ways to destroy the best operational systems. Your pipeline will leak money and your profits will plummet.

I’ll go into solutions in future posts, but I want to mention one frequently used tactic that does not work to stop dedicated bullies.  It’s based on the false assumption that if we – educate, explain, understand, reason, show the consequences, accept, forgive or make enough attempts to satisfy bullies – then they will become reasonable, civil, professional, friendly and good to work with.  That approach only stops people who are not really bullies, but have forgotten themselves one time and behaved badly.

Determined bullies don’t take your acquiescence as kindness.  They take your giving in as weakness and an invitation to grab for more.  Bullies bully repeatedly and without real remorse.  You won’t get a sincere apology from them.  A sincere apology doesn’t mean anything about how they look.  It means that they change and stop bullying.

I’d like to hear your horror or success stories.