Don't let bullies create a hostile workplace

Work bullies can ruin a culture, destroy productivity and make your life – and the lives of everyone else they target – miserable. And it’s not just bullying bosses who are the problem.  Co-workers and employees also use bullying behavior that creates a hostile workplace.

Excluding lethal weapons, here are the top dozen techniques bullies use to ruin a workplace.

To read the rest of this article from the Dallas Business Journal, see: Don’t let bullies create a hostile workplace http://www.bizjournals.com/dallas/stories/2008/06/09/smallb3.html

Most bullies use combinations of these methods.  The relentless application of these harassing, abusive techniques reinforces humiliation, pain and fear.  Cliques and mobs rapidly form. Bullying can make the targets feel helpless and situations seem hopeless.

These methods cause increased hostility, tension, selfishness, turf wars, sick leave, stress-related disabilities, turn over and legal actions.  People become isolated, do busy work with no important results and waste huge chunks of time talking about the latest episodes of bullying.

Effort is diffused instead of aligned.  Teamwork, productivity, responsibility, efficiency, creativity and taking reasonable risks are decreased.  Promotions are based on sucking up to the most difficult and nasty people, not on merit.  The best people leave as soon as they can.

Your operational system may look wonderful on paper, but the wrong people in the wrong culture can always find ways to thwart it.  Your pipeline leaks money and profits plummet.

A common mistake in dealing with repeated bullying is to spend much too much time and effort trying to educate, explain, understand, accept, forgive, beg, bribe, ignore, reason with or appease them.  These approaches won’t convert dedicated bullies into reasonable, civil and professional people. These approaches only stop people who aren’t really bullies, but have behaved badly one time.

During the time well-meaning or conflict-avoidant supervisors, human resource and civil rights professionals are trying these techniques to educate or rehabilitate bullies, they’re actually victimizing everyone else in the organization.  The monetary and emotional cost of tolerating or enabling bullies can be astronomical.

Determined bullies don’t take your understanding and acquiescing as kindness. They take your giving in as weakness and an invitation to abuse you more.  Bullies bully repeatedly and without real remorse.  They might appear to apologize sincerely, but you should accept only behavioral change, not good acting.

The best way to stop a bully is to stand up to them.  Expose and isolate them.  Or catch them doing something outrageous or illegal in front of witnesses.  Stopping them and having serious consequences for repetitions are also the greatest stimuli for change.

Learn what you can do to eliminate the high cost of hostile attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Teacher manipulated by ‘professional victim’, a stealth bully

This post is based on the following comment: WOW!!!  I was amazed to find your post, "How do you know if someone is your friend?" right when I needed it most.  I now know what category my daughter's best friend falls under.  My daughter has gone through MOST of the examples that were used in this post with her friend for over 3 years and because there is no hitting involved...it was hard to really label what was going on.  But terming her a "Stealth Bully" is perfect!! I actually can't believe how on target your examples were; they’re so close to what my daughter has been experiencing with a person who was supposed to be her friend.  Just recently, she finally told her supposed friend that she is going to take a break from their relationship because the friend won't stop her negative behavior.  The supposed friend had a fit at school (uncontrollable crying) and got sympathy from other students.  She told everyone my daughter was bullying her and she didn't know why my daughter won't be her friend anymore.  Her supposed friend also manipulated the teacher by breaking out into tears in the classroom and telling the teacher that she has no idea why she is being ignored.

The teacher yelled at my daughter and told her that she will not tolerate any bullying in her class.  My daughter had no chance to explain her side and is devastated at how this has blown up in her face when she is not the bully.

Tears are a very strong weapon when used by manipulative, professional victim children.  I am coaching my daughter now what to say to the teacher because I want her to learn how to stand up for her rights in a respectful way.  I am going to show her your post so that she can understand more what is going on here.  Hopefully this will make her feel better, although right now she feels everyone is on her friend’s side.  Thanks for the post!

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Hi,

I’m glad you found the post and that it helped.

Taking what you said as accurate and true, you and your daughter have run into a common manipulative, stealthy bullying tactic.

When someone (your daughter’s supposed friend) cries, most people assume that someone else (your daughter) must have done something bad and should be stopped.  Most people react to their assumptions and attack the designated perpetrator (your daughter).  Your daughter got labeled unfairly and without being allowed to present her side.  Also, the teacher didn’t judge by character, because bullies like your daughter’s supposed friend usually manipulate the same way repeatedly.  They can be recognized by their repeating pattern of behavior – that’s how the get what they want.  And I’d suspect that your daughter doesn’t have a pattern of bullying or abusing her friends.  Shame on that teacher for jumping to conclusions, supporting the bully and blaming the true victim.

A person who uses the crying, victim tactic repeatedly is a special type of manipulative, stealth bully that I call “Professional Victims.”  Your daughter has been victimized by a person using their hurt feelings to gain power and control; a sneaky professional victim.  We often see this between brothers and sisters who want to manipulate their parents.

You’re on the right track coaching your daughter how to stand up for herself.  However, since I suspect that she’s younger than high school age, and since adults sometimes won’t admit error in front of children, you also may need to talk with the teacher and the principal to make your daughter’s case.  Gather evidence, if you can, of other times when the supposed friend has used the same sort of tactics that depend on her feelings being hurt.

Maybe they also need a copy of the original blog post and my book, “How to Stop Bullies in their Tracks.”  My next book, “Parenting Bully-Proof Kids” and a 10 disc CD set containing both books should be out right after Thanksgiving.

Of course, the professional victim is not really a friend of your daughter’s.  Professional victims are selfish, vicious, ruthless control-freaks.  They try to manipulate authorities to defend them and to punish people they’re trying to beat into line.

Your daughter is now testing everyone at school.  She should make her case and then see who is foolish enough to believe the false friend.  Your daughter doesn’t really want to be friends with people who don’t recognize her good character, as opposed to the professional victim’s.  Your daughter may find out that no one at school sees clearly.  Well, now she knows about them.  Be resilient.  Move on and get better friends when she moves up to the next school.  She simply won’t be going to reunions with those people.  No great loss.

I know that may sound difficult if she wants to gain acceptance by a peer group.  But part of her job in life is to test the whole world and keep on her island only the people who see her worth and whom she likes.

Good luck and best wishes.

Top ten ways to create a hostile workplace

Bullies at work can ruin a culture, destroy productivity and make your life miserable.  Many people focus only on bullying bosses, but I’ve seen just as many coworkers and employees use these bullying methods as I have managers and supervisors.  Before you read the top ten I’ve seen, please think for a moment.  What bullying methods used by whom, have you seen most? Have you seen these techniques ruining your workplace?

1. Yelling, physical threats (overt or subtle) and personal attacks.
2. Verbal abuse, emotional intimidation, personal insults and attacks (in private and in public).  Put-downs and humiliating, demeaning, rude, cruel, insulting, mocking and embarrassing comments.  False accusations (especially outrageous), character assassination.
3. Harassing based on race, religion, gender and physical attributes.  Sexual contact, lewd suggestions, name-calling, teasing and personal jokes (sometimes overtly nasty, or threatening or sometimes given with laughter as in, “I was just kidding” in order to make it hard for you to fight back.
4. Backstabbing, spreading rumors and gossip, manipulating, lying, distorting, evading, hypocrisy and exposing your problems and mistakes.
5. Taking the credit; spreading the blame.  Withholding information and then cutting you down for not knowing or for failing.
6. Anonymous attacks and cyber-bullying – flaming e-mails and porn.  Invading your personal space and privacy – rummaging through your desk, listening to phone calls, asking extremely personal questions, eating your food.
7. Hypersensitive, over-reactions, throwing tantrums (drama queens) – so you walk on egg shells, back off in order to avoid a scene, or beg forgiveness as if you really did something wrong.
8. Dishonest evaluations – praising and promoting favorites, giving slackers good evaluations and destroying careers of people the bully doesn’t like.
9. Demeaning at meetings – interrupting, ignoring, laughing, non-verbal comments behind your back (rude noises, body language, facial gestures, answering phone, working on computer).
10. Forming cliques and ganging up.  Turf wars about budgets, hiring, copiers and coffee machines.

Most bullies use combinations of these methods.

We’ve all seen the effects of bullies and the hostile workplace they create.  There’s increased hostility, tension, selfishness, turf wars, sick leave, stress related disabilities, turn over and legal actions.  People become isolated, do busy work with no important results and waste huge chunks of time talking about the latest episodes.  Effort is diffused instead of aligned.  Promotions are based on sucking up to the most difficult and nasty people, not on merit.

Teamwork, productivity, responsibility, efficiency, creativity and taking reasonable risks are decreased.  The best people leave as soon as they can.

The wrong people or the wrong culture can always find ways to destroy the best operational systems. Your pipeline will leak money and your profits will plummet.

I’ll go into solutions in future posts, but I want to mention one frequently used tactic that does not work to stop dedicated bullies.  It’s based on the false assumption that if we – educate, explain, understand, reason, show the consequences, accept, forgive or make enough attempts to satisfy bullies – then they will become reasonable, civil, professional, friendly and good to work with.  That approach only stops people who are not really bullies, but have forgotten themselves one time and behaved badly.

Determined bullies don’t take your acquiescence as kindness.  They take your giving in as weakness and an invitation to grab for more.  Bullies bully repeatedly and without real remorse.  You won’t get a sincere apology from them.  A sincere apology doesn’t mean anything about how they look.  It means that they change and stop bullying.

I’d like to hear your horror or success stories.