Eliminate the High Cost of Low Attitudes at Work

Might you have a serious problem in your team, department or whole organization?

• Are good employees protected from bullies, negative complainers, toxic coworkers, subtle manipulators, nitpicking control freaks, rule-floggers, gossips, passive-aggressive stalkers, energy vampires, meeting disruptors, demanders, meddlers, micromanagers, critics,  conflict-avoidant managers, “professional victims,” Drama Queens, or jerks?
• Are you wasting your time and effort to understand and rehabilitate splinters, rotten apples and cancers – at all levels in your company?

In this 3 CD set, “How to Eliminate the High Cost of Low Attitudes,” complete with workbook, designed for managers at all levels, you’ll learn:

• Why good, well-meaning people fail to establish high standards of professional behavior, and how organizations participate in begging, bribery and appeasement of low attitude staff at all levels.
• How to recognize covert, sneaky, stealthy, backstabbing, manipulative bullies and their cliques.
• The true cost of negativity, emotional sabotage, poor customer service and low attitudes in your workplace and on your personal life.
• How to make attitudes and professional behavior as important as deliverables.
• The importance of the 990/10 rule and why not to “counsel” a problem employee.
• How to weed out determined bullies and predators, and turn around a culture of entitlement.
• Methods to protect your personal ecology from abuse, harassment and bullying behavior, and create and maintain team ground rules.
• Why you can’t stop bullying with employee satisfaction surveys.
• How the right discipline increases morale and team performance.

What’s the cost of accepting low attitudes?  Slow erosion of your soul!

Gain the courage and skills to handle the tough situations you encounter legally and do what you need to do as a leader.

Order “How to Eliminate the High Cost of Low Attitudes,” by itself or as part of the Professional Life Bundle from this web site and get fastest delivery.

All tactics are situational.  In addition to these guidelines, expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Should You Stop Bullies if You Feel Vindictive, Resentful?

Amy was raised to be a nice girl.  She had learned not to act if she felt angry or if she sensed any resentful or vindictive feelings within her.  When she held back because her motives weren’t pure enough, she became easy prey for her bullying brother. When they were middle-aged, her brother moved back to their small town after having been gone for 20 years.  He began spreading vicious lies and rumors about Amy.  He blackened her reputation around town and even manipulated their mother into believing that Amy had always been jealous of him and that’s why she would claim he was nasty to her.

It was all lies.  Actually, Amy had done a lot to help him and had ignored his attacks; she’d never been nasty.  He was a sneaky, narcissistic, abusive, covert bully.

But the more his poisonous words went unchallenged, the more people believed them.

Amy obsessed on what he was saying and what was happening.  She couldn’t sleep, she wallowed in negative self-talk, shame and guilt, and became grumpy and angry at her family and at work.  She got anxious and depressed.  She even contemplated suicide as a solution to her dilemma.

Amy had helped her brother so much and she couldn’t understand why he’d do these things.  She tried reasoning with him and in return he attacked her verbally, venting a lifetime’s hatred and jealousy on her.  He blamed her for all the problems in his life; all his troubles had been her fault.  He told her that she had only succeeded and had a wonderful family because she’d fooled them all and he was going to bring her down.  He wouldn’t listen to reason or any compromise she offered.

He accused her of being evil.  Her anger and desire to retaliate proved how bad she was.  Since she did feel angry, resentful and vindictive, maybe he was right and she was deluding herself by thinking she was a good person.

Finally, Amy was forced to reevaluate some beliefs she’d accepted when she was a child:

• Truth will out; good people will be justified.
• Turn the other cheek; follow the Golden Rule.
• Never act if your motives are impure; if you feel the slightest amount of anger, resentment or vindictiveness.

When she could see that the wonderful life she’d created and her teenage children’s happiness were threatened, she broke free from her old rules and roles.  She evaluated those old rules-roles as an adult with much more experience than she had when she was a child.

She could see where and when the old rules might apply, and where and when she needed new rules because she was now a responsible adult.  She realized that her most important jobs were to protect her children, her marriage and her reputation.  She felt like her old skin had been ripped open and a new sense of clarity, urgency and power filled her new skin.

She told her teenage children what she’d realized.  She’d told them secrets about her brother that she’d hidden because she didn’t want them to know how rotten he’d always been.  But she had to protect her family from someone who’d destroy it, even though he was her brother.

She told their mother the truth, even though that hurt mom.  Her mother had always tried to ignore how bad her son had been.  Now she had a choice, face the truth and side with her daughter, who’d always been good to her, or continue siding with a son who was weak and manipulative.

Amy told the truth to her friends and many of the important people in town. The hardest part for her was to overcome her reluctance and produce evidence for many of the rotten things her brother had done while he’d been gone.  There were newspaper clippings to back up what she said.

Also, she reminded people to judge by character and history.  How had she behaved to them over the years: had she lied, deceived or harmed them?  Or had she always been kindly, considerate and truthful?

Her brother had to leave town.  Amy felt sorry for him, but she knew that her responsibilities were more important that her sympathy for her brother, who was now reaping the painful harvest of the seeds he’d sown.

Most important, she had a much better sense of what she had to do to fulfill her responsibilities and that she wouldn’t allow her feelings to put her in harm’s way.  Also, she saw that she had not let herself be overwhelmed by anger or resentment.  She hadn’t blown up and lost her character or the respect of the people in town.  Instead, she had stayed calm and thoughtful, and developed a plan that succeeded.

Now, she’s much stronger, courageous and determined.

Expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Well-Meaning, Meddling 'Peacemakers' can Disrupt Your Workplace

You want the people on your team to get along with one another and to work well together. But beware of self-appointed middle-men or peace makers.  They actually promote whining and complaining, and lead your team to wallow in emotional turmoil and dissention.

For example, Carl felt it was his job as a “people person” to smooth over ruffled feelings and make his teammates happy.  He said, “When we get along better, we produce more.  Happy employees are productive employees.”

To read the rest of this article from the Pacific Business News (Honolulu), see: Well-Meaning ‘peacemakers’ can disrupt your workplace http://www.bizjournals.com/pacific/stories/2010/04/26/story11.html

The Carl’s of this world:

• Pour gasoline on the emotional fires and leave a trail of misunderstanding and anger.  But they insist they’re just trying to help.
• May be well-intentioned, but when they act as go-betweens, gossip, innuendo and hostile emotions invariably escalate.  Work suffers.
• Are abusive, sneaky, manipulative bullies.
• Usually they love the emotional turmoil and uproar.  They feel alive when emotions are on the line and necessary when they’re intervening.  They can’t resist being middlemen.

Meddling managers, setting the tone for their teams, cause the most damage.   Of course, women meddle just as much as men.

Distinguish the Carl’s of this world from the bridge people who are crucial to the success of any organization.

There was a way Carl’s manager could eliminate the high cost of his bullying and low attitudes.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Do Our Teenagers Have a Right to Privacy?

I attended a wonderful presentation on cyberbullying and sexting by an officer from a local police department.  The question came up about spying on our teenagers’ phones and computers: “Do our teenagers have a right to privacy?”  That was followed by the question: “If we spy on our teens, how can they consider us friends?  They’ll never open up to us.  Won’t that thwart our efforts?” Let’s distinguish between two types of threats to our teenagers:

1. Adult predators who lure them and groom them – whether to exploit them or to gain personal, family information to use against their parents.
2. Other teens who will slam them, cyberbully them and share sexted pictures.

Although most parents worry about the first situation, most kids worry about the second or will blow it off as “Drama.”  But the answer is the same in either case.

My answers to the big questions about privacy are essentially the same as that officer’s:

• Teenagers have no privacy.  I want us to know what our kids are doing so we can help them.  We’ve been there and done that and have more wisdom, even though they don’t think so.  If we don’t have wisdom, we should make learning a first priority.
• As long as they’re dependent on us and we’re responsible for them, we must know.  They may be more technically savvy but we can learn enough.  That’s what our friends are for.
• There are values more important than that they like us.  Some of these are that we protect them (even from themselves) as best we can and that they know there are limitations and boundaries they must obey.  Of course, I hope they understand.  But even if they don’t understand – especially when they think it’s not fair or they can take care of themselves – those are the “house rules.”

We hope that much of this can be preventative.  Wouldn’t we like to stop our daughter before she sends a nude photo to a boyfriend?  We can say, “How many of your friends’ parents are still with the boyfriends they loved forever way back in middle and high school?”  How many of your friends’ parents were viciously attacked by their ex’s when they broke up?  How many of your friends’ parents were harassed, taunted, bullied, abused and mobbed by people they used to be friends with?

Wouldn’t we like to know if our kids are being pressured to be bystanders instead of witnesses? Or if they know there’s mobbing and they’re being tempted or pressured to pile on?

In addition, of course, we can be alert to the first signs of cyberbullying.  Have they withdrawn or stopped eating, being with friends, or wanting to go to school?  Have they become emotionally labile (mood swings, happy, crying, excited, depressed, angry, hysterical all in 10 seconds)?  Do they engage in negative self-talk and put-downs?  Do they lack self-confidence and self-esteem?  Are they changing everything in order to get friends or please boy or girlfriends?  Are they anxious, stressed, not sleeping?

When they accuse us of not trusting them, we already know the answers:

• It’s not about trust; it’s about experience, wisdom and safety.
• They’ve hidden, lied and deceived us before and will do so again.  Of course we don’t trust them, just like our parents shouldn’t have trusted us.
• It’s about which risks we’ll allow them to take and which we won’t.

When they insist that they’re old enough to make their own decisions, we also know the answer to that: “When you’re capable of supporting yourself and living independently, then you’re old enough to be responsible for yourself.

As for their opening up because we’re their friends; how many of us opened up to our parents – or would have if they tried to be our friends?  We thought we could or had to solve things on our own or we knew better than to open up.

Whether we physically check phone and computer logs or we also use spyware, we must take the initiative.  If they don’t like it, they don’t need a phone.  Also, we should take steps to find out about their friends and what their friends’ parents allow or encourage.

Unfortunately, too many examples can be found in the headlines of what happen when parents don’t know what their teens are doing.

I’m not suggesting we become the thought-police or “Big Brother.”  There’s no need to go overboard.

How many cyberbullying-caused suicides does it take before we start acting like responsible parents and ferret out what’s going on?  We can’t force reluctant principals to act unless we know what’s going on.  We can’t get law enforcement to act unless we know what’s going on.

You might also check the Verizon cyberbullying site for more information: Verizon Expert Panel, #1, “Understanding and Preventing Cyberbullying:” http://www.youtube.com/watch?v=OeXCT8I4uFU&feature=relmfu

Verizon Expert Panel, #2, “When does rude cross the line, online:” http://www.youtube.com/watch?v=dzuguaf-hlU&feature=channel_video_title

Verizon Expert Panel, #3, “Is your child being cyberbullied?” http://www.youtube.com/watch?v=PZKNgh3_ZjA&feature=relmfu

Expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

How to deal with the smiling, stealth office bully

Overt bullies easily get our attention.  And we know exactly what we’re up against when they attack. Stealth bullies, who stab you in the back in public with a friendly smile and a laugh designed to disguise their attack as a joke, are much tougher to deal with.  In fact, it took a lot of teamwork and determination to neutralize a smiling backstabber we were asked to help rein in.

To read the rest of this article from the San Antonio Business Journal, see: How to deal with the smiling, stealth office bully http://www.bizjournals.com/sanantonio/stories/2010/05/31/focus6.html

Chuck was “Mr. Cheerful” when he cut down people.  For example, in front of co-workers and bosses, with his arm draped around Joe’s neck as if they were best friends he’d smiling say, “Joe is always the last person in and first to leave. Ha, ha, ha.”  Or he’d jokingly remind everyone that, “Frank lost that sale because he’s too shy, but we’ll try to put some life into him.”  Or he’d cheerfully say, “Harry dresses like he doesn’t care or maybe he’s colorblind.  We’ll have to show him how to look more professional. Ha, ha, ha.”

Everyone was confused and stymied by the mixed messages in Chuck’s hostile words delivered with a jovial tone.  He appeared totally insensitive to people’s looks of hurt and pain.  And his coworkers were too polite or afraid to say anything.  So they hesitantly laughed at his nasty, bullying, abusive remarks.

Smiling backstabbers such as Chuck usually target everyone except the bosses.  Chuck was more selective.  He rarely targeted women.

How can you stop a Chuck without looking super-sensitive and petty?

There was a way Chuck’s team could eliminate the high cost of his low attitudes.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

"Nice Girls" Can’t Stop Bullies

Almost every one of the women who’ve interviewed me on radio or TV admitted that they were raised to be “nice girls.”  Their mothers had taught them that the most important value was to be nice, polite and sweet at all times.  They should ignore or rise above bullies; feel sorry for how empty and insecure bullies must feel; how horrible bullies’ family lives must be.  Nice girls should try to understand those mean girls, to forgive them and to tolerate their nasty, insulting, abusive behavior. Nice girls should be sweet and kindly in all situations; not be disagreeable, not make scenes, not lower themselves to the level of the mean girls by pushing back verbally or physically.  Nice girls were raised to believe that the virtues of loving compassion and sympathy were their own rewards and would also, eventually, stop bullying.  Nice girls were to live by the Golden Rule.  Being a virtuous martyr was preferable to acting “not-nice.”

As a result, when these nice girls became adults, they had trouble protecting themselves from bullies.

Many had married nice guys so they didn’t have to worry about bullying at home.  But they didn’t know how to stop bullies at work, especially stealthy, covert, sneaky female bullies.  They didn’t know how to teach their children to stop bullies at school.  They didn’t know how to protect themselves from manipulative, abusive, controlling, narcissistic, nit-picking, negative, self-centered relatives, friends or neighbors.

And, in addition to the emotional scars and the feelings of helplessness and impotence in the face of the real world, they bore a measure of anger toward their mothers for not teaching them how to be effective as grown ups.

The start of their change was to openly admit that, in this area, their mothers were wrong.

Their experience had taught them that they needed to feel stronger in the face of bullies, to learn to act more effectively now and to teach better skills to their children.

They had to decide which values were more important than being nice. They had to adopt a new hierarchy of values to reflect what they’d learned.  They had to discard their childhood rules and roles, and adopt new ones as adults.  Once they made the decision to determine their own values, they felt a surge of power, confidence and self-esteem.

At first they thought that they needed at least two hierarchies of priorities; one for their home life and one for the outside world.  This was abhorrent to many because it sounded like situational ethics.  But it wasn’t.  They would have the same ethical framework and merely different tactics that fit their different situations.

A general example of the new hierarchy they all adopted was that although being nice, sweet and agreeing with people might still be important, protecting themselves and their personal space was more important.  Being treated well was more important than keeping silent and not making a scene or not creating a confrontation.  Speaking up and keeping themselves and their families safe was more important.  They would not allow toxic waste on their “Isles of Song.”

Determination, will and perseverance were more important qualities than being nice.  These qualities gave them the power to take charge of their lives.  They didn’t have to be mean, but they did have to be strong, courageous and sometimes firm.  They were the ones who decided what they wanted and needed; what was right for them; what their standards were.  These decisions were not consensus votes affected by the desires and standards of other people.

Their tactics had to be situational.

In their personal family lives, where niceness was usually reciprocated, they could usually interact by kindly suggestion and often be very forgiving of some behaviors.  But with some relatives in their extended families, they had to be more direct and enforce more boundaries; no matter what other people thought was right or thought they should put up with because the bullies were “family.”

In most other situations – work, friends, their children’s schools – they had to overcome the idea that being open and firm automatically meant confrontation, which they’d been taught to avoid at all costs.  They had to learn how to speak clearly, disagree in a nice and firm way, and make things happen even if it made people uncomfortable; especially people who were abusive or slacking in their responsibility to protect their children.

The hardest skill for many of them to learn was how to isolate some bullies or to work behind the scenes to thwart covert attacks from sneaky, manipulative bullies.  But once they’d stopped thinking that being nice was the most important value, they were able to learn these skills. Expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Micromanagers just don't know when to let up

Harry defended himself by saying that he was following rules he’d heard in training: to increase teamwork, bring people together often; review production in your group often so you can keep people on track; give immediate feedback in public so everyone can learn from one person’s mistakes. But Harry is a micromanager.  Instead of making things better, he made them worse. He created frustration and dissention and stifled his staff’s initiative.

To read the rest of this article from the Philadelphia Business Journal, see: Micromanagers just don’t know when to let up http://www.bizjournals.com/philadelphia/print-edition/2010/10/29/micromanagers-just-dont-know-when-to.html

Micromanagers rarely have enough time for the important tasks.  They’re too busy managing the minutiae.  Of course, good managers make sure important tasks are done right.  But micromanagers think everything is a priority.  They can’t distinguish between what’s crucial for them to be doing with their own hands and what’s a waste of their time.  They’re usually nit-picking perfectionists with all-or-none thinking.

Micromanaging is usually driven by narcissism and fear.  Harry thought he was the only one who knew how to do things right.  He was afraid that if he let others forge ahead, they’d fail and his career would be derailed.  Also, he was afraid that if he gave his staff freedom, someone might outshine him.

Breaking the micromanaging habit is difficult.  Typically, as in Harry’s case, understanding when and why he developed the habit didn’t change his behavior.

But there was a way Harry’s manager could eliminate the high cost of Harry’s addiction to low attitudes.  She could help him change his behavior.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Harry defended himself by saying that he was following rules he’d heard in training: to increase 

teamwork, bring people together often; review production in your group often so you can keep people on

track; give immediate feedback in public so everyone can learn from one person’s mistakes.

Post #156 – BulliesBeGoneBlog Stop Bullies: Ignore Their Excuses, Justifications http://www.bulliesbegoneblog.com/2011/02/28/stop-bullies-ignore-their-excuses-justifications/

Post #194 – BulliesBeGoneBlog Stop workplace bullies who beat you up with the rules http://www.bulliesbegoneblog.com/2011/10/12/stop-workplace-bullies-who-beat-you-up-with-the-rules/

But Harry is a micromanager.  Instead of making things better, he made them worse. He created frustration

and dissention and stifled his staff’s initiative.

Post #190 – BulliesBeGoneBlog Be wary of these business animals http://www.bulliesbegoneblog.com/2011/09/27/be-wary-of-these-business-animals/

Read more

To read the rest of this article from the Philadelphia Business Journal, see: Micromanagers just don’t know when to let up http://www.bizjournals.com/philadelphia/print-edition/2010/10/29/micromanagers-just-dont-know-when-to.htm

l

Micromanagers rarely have enough time for the important tasks.  They’re too busy managing the minutiae.

Of course, good managers make sure important tasks are done right.  But micromanagers think everything is

a priority.  They can’t distinguish between what’s crucial for them to be doing with their own hands and

what’s a waste of their time.  They’re usually nit-picking perfectionists with all-or-none thinking.

Post #14 – BulliesBeGoneBlog Top ten ways to create a hostile workplace http://www.bulliesbegoneblog.com/2008/02/26/top-ten-ways-to-create-a-hostile-workplace/

Post #114 – BulliesBeGoneBlog Self-Bullying Perfectionism Can Ruin Your Life http://www.bulliesbegoneblog.com/2010/04/12/self-bullying-perfectionism-can-ruin-your-life/

Micromanaging is usually driven by narcissism and fear.  Harry thought he was the only one who knew how

to do things right.  He was afraid that if he let others forge ahead, they’d fail and his career would be

derailed.  Also, he was afraid that if he gave his staff freedom, someone might outshine him.

Post #52 – BulliesBeGoneBlog 7 Signs of narcissistic control-freaks http://www.bulliesbegoneblog.com/2009/02/05/7-signs-of-narcissistic-control-freaks/

Post #19 – BulliesBeGoneBlog Stop verbal abuse by a know-it-all-boss http://www.bulliesbegoneblog.com/2008/03/19/stop-verbal-abuse-by-a-know-it-all-boss/

Post #117 – BulliesBeGoneBlog Stop Bullies at Work: Control Freaks http://www.bulliesbegoneblog.com/2010/05/04/stop-bullies-at-work-control-freaks/

Breaking the micromanaging habit is difficult.  Typically, as in Harry’s case, understanding when and why

he developed the habit didn’t change his behavior.

Post #198 – BulliesBeGoneBlog Micromanagement is a double-edged sword http://www.bulliesbegoneblog.com/2011/10/26/micromanagement-is-a-double-edged-sword/

Post #88 – BulliesBeGoneBlog Stop Bullies: Will Knowing Why Bullies Keep Abusing Us Help Us Stop Them? http://www.bulliesbegoneblog.com/2009/10/04/stop-bullies-will-knowing-why-bullies-keep-abusing-us-help-us

-stop-them/

But there was a way Harry’s manager could eliminate the high cost of Harry’s addiction to low attitudes.

She could help him change his behavior.

BulliesBeGone Books and CDs http://www.bulliesbegone.com/products.html

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan

that fits you and your organization.

Post #63 – BulliesBeGoneBlog Workplace Bullying and Harassment: Recognize Common Techniques Bullies Use http://www.bulliesbegoneblog.com/2009/03/25/workplace-bullying-and-harassment-recognize-common-techniques

-bullies-use/

BulliesBeGone Hire Ben http://www.bulliesbegone.com/hire_ben.html

The Will to Stop Bullies, Stop Bullying

Everyone has moments that matter: moments when our life can go in either direction; moments when we can choose the strength to soar to heaven or the weakness to fall into hell.  You know, those moments in which everything gets absolutely quiet and the air seems to pulse and throb with the power and weight of a choice that will change our life.  What will we do?  Which path will we choose?  What will our life become? All bullies, all targets and all witnesses have those moments when the rest of their lives hang in the balance.  Will they stop bullying?  Will they stop being victims of bullies or of their own self-bullying?  Will they give up in defeat and despair or will they forge ahead, no matter the consequences?

These are the moments when, if we have the “Will,” we can will ourselves into wonderful futures.

Charles M. Blow reminded me of the moments of truth that I’ve seen in the lives of all the bullies and also all the targets I’ve known.  He wrote a wonderful, deep, heart-felt column in the New York Times, “The Bleakness of the Bullied.”

He describes his own experience when he was eight, the subject of “relentless teasing and bullying from all directions – classmates as well as extended family.”  In a pit of despair, he contemplated suicide, only to be heartened when a song, often sung by his mother, leapt to his mind, “Precious Lord, Take My Hand.”

He knew he had “to be brave and patient, that this was not to be my last night.”

Notice the “Will.” Charles was not going to be a victim any more.  Somehow he’d resist, he’d grow, he’d survive and thrive.

Every target of bullying I’ve ever coached had a similar moment in their childhood or in our work together: A moment when they faced the bleakness of a future of continuing to be a victim or, alternatively, the brightness of standing up and fighting back in some way.  In that moment, they each responded to that choice with a great surge of Will, power and energy.  They fanned the spark in their heart into a fierce flame that warmed, strengthened and sustained them.

Once their Will took over their actions, despite a little anxiety, the rest was straightforward.

They would not give in to bullies, predators and abusers.  They would not give in to their self-bullying, negative self-talk, anxiety, stress, fear, panic and despair.  They would not succumb to self-doubt.  They would not let their self-confidence and self-esteem be eroded or destroyed.  They would not be defeated.

They would keep that flame alive by daring to protect and defend themselves; by taking the risk of creating a brilliant and wonderful future for themselves, no matter the opinions of their oppressors or the cost to the old, destructive patterns they had been mired in or the people they were related to.

In “Parenting Bully-Proof Kids,” available fastest from this web site, you can read about the moment I had.

Their action plans were different depending on their circumstances but they had the same Will and they learned the same skills.

I’ve seen the same moment of truth with bullies.

One former bully told me of a moment when he was about nine and was the biggest, toughest angriest kid in his class.  He had thought he was simply doing what he had to do to make his place in the world.  Then, a principal hauled him into his office, sat him down and told him, in so many words, that he was a bully and he had to stop or he’d be thrown out of school.  He was too vicious, nasty and brutal to be allowed to continue harassing and tormenting the kids he was victimizing.

The boy was stunned.  He’d never thought of himself as a bully, as vicious and nasty.  And he certainly didn’t want to be thrown out of school.  In that moment his heart broke open and he vowed never to be a bully again, even if he was the biggest kid in the room.

That principal was great because he confronted the situation and acted firmly and effectively, even though the boy’s response might have been dangerous for his career.  He was not a cowardly, do-nothing principal.

Why was that bully seeing me?  He wanted to learn skills to negotiate his adult life without reverting to bullying in order to get his way.  He didn’t want to be a bullying spouse, co-worker or boss.   He didn’t want to be a bullying parent.

What has been your experience?

In all cases, success requires two things of us:

1. The Will – determination, strength, courage and perseverance – grit.
2. The skills to succeed.

Expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

What to do if you're stuck with bully for boss

What do you do if you end up with the boss from hell? Someone like Char – critical and nasty to everyone, an equal opportunity bully.  She shot down whoever got in her sights.  But she never went after people face-to-face.  So, no one had the opportunity to question her or to present their side to her as she was making her attacks.

Anyone who missed a meeting, no matter the reason, could count on being raked over the coals.  She’d point out all their mistakes and lack of effort, and suggest that the “offending” party probably won’t last until the next meeting.  The public humiliation in absentia was crushing.

Nothing anyone did was ever good enough for Char.  She could make everyone feel small and incompetent; much like when they were bludgeoned by their parents’ sarcasm and abuse.

To read the rest of this article from the Denver Business Journal, see: What to do if you’re stuck with bully for boss http://www.bizjournals.com/denver/stories/2010/09/13/smallb1.html

In general, my advice to people who find themselves with controlling, bullying bosses and no way of changing miserable situations is: “Get a life away from work hell!”  The continued abuse will destroy you.  The longer you endure bullying, the more your confidence and self-esteem will be beaten down.  Eventually your spirit will shrivel up and you’ll feel too damaged to leave.

The better your performance results are, the easier it will be for you to find a different company to work for.  But don’t act too hastily. Being without a job is its own form of hell.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Stop Bullies: Make Some People Uncomfortable, Upset, Angry

Many children are raised with a set of rules such as: “Don’t make anyone uncomfortable.  Don’t hurt people’s feelings.  Don’t upset anyone.  Don’t be disagreeable.  Don’t argue.  Be polite.  Be nice.  Follow the Golden Rule.  Make everyone like you.”  But those are not effective rules for adults in the real-world. Of course, we know why we teach children those values.  Who wants to raise hostile, nasty, argumentative, vicious, abusive bullies?

I’m not encouraging bullies to be nastier.  I’m talking with nice, decent adults who are being harassed, tormented, controlled, abused and bullied, and yet who hesitate to speak up or to protect and defend themselves effectively because they don’t want to break those childhood rules.

Mary is a typical example.  She held her tongue in public when her toxic mother abused her.  She held her tongue when relatives criticized, mocked and demeaned her.  She held her tongue when friends told her what she should do to be the good friend they wanted.

She held her tongue but she built up huge resentment that eventually exploded.

With friends and a few relatives, either she’d get in a fight so she could be righteously angry, blame them and never talk to them again or she’d nurse a cold fury until she felt justified in simply cutting them off completely without explanation.

With her parents, she’d explode and tell them off.  Then she’d feel guilty for being so mean and she’d come back groveling and apologizing.  Nevertheless, she still felt she was the one who’d been wronged and she resented the price her toxic parents made her pay for forgiving her outburst.

With strangers, she sat quietly and never shared what she thought or what she was interested in.  She didn’t want to make them uncomfortable and she was afraid of hurting their feelings or raising a subject that would be contentious.  Most people thought she wasn’t very bright.

Mary was also a master of self-bullying. She’d flagellate herself with self-doubt and self-questioning.  She’d obsess on every slight taken or given and always end up blaming herself.  And she’d judge herself as guilty, no matter what they’d done to her.  She was never perfect.  Her anxiety, stress and negative self-talk led to sleeplessness, loss of confidence and self-esteem, and to depression.

Mary had two underlying and interlocking problems:

1. The set of rules that made “not upsetting people” her most important value, no matter what.
2. Having only all-or-none responses of holding back totally or exploding.  In a sense, she could remain at zero mph or she could go 100 mph, but she didn’t know how to go 30-60 mph.

The solution to the first problem required that Mary examine, as an adult, the rules she’d accepted all-or-none when she was a child.  Children do think in black-or-white but adults have more experience and wisdom.  Mary could see the kernel of value in her old rules, even though her parents had used them to control her all her life.

But as an adult, she could see where those rules were insufficient and what changes were necessary:

• She felt the pain of all the times she’d made those rules the most important ones instead of protecting herself.  She could now see situations in which speaking up or pushing back verbally in order to defend herself were more important values.
• She could see the difference between people sharing their tastes and opinions, versus having an angry exchange with someone trying to convert her to their “absolutely right” way of seeing things.
• She could also see which subjects she simply didn’t want to discuss with which people.
• One of the most compelling moments was when she saw which people she did want to disagree with, whether or not they were uncomfortable or had hurt feelings, because to be “nice” to them would have violated her most important values.  In fact, she reached a point where making a few people, like her toxic mother, uncomfortable or angry was a sign that Mary was on the right track.

She changed her old, out-dated and ineffective beliefs to new, effective ones, encapsulated in the phrase, “Not hurting people’s feelings is a much lower priority than protecting myself or being myself.  I’ll speak what I think and say what I want in the nicest, firmest way and if they don’t like it, it’s their problem.  That way I’ll test whether I want to allow them to be on my Isle of Song.”

That simple change gave her a rush of peace, freedom and energy.  She felt powerful enough to create the life she wanted, which was more important that not making anyone uncomfortable.  She now had the will and determination to learn how to be skillful in protecting herself.

How she learned to respond clearly, simply, kindly and firmly from 30-60 mph will be the subject of another article.

Expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Micromanagement is a Double-Edged Sword

We all know micromanagers whose control makes staff feel like their productivity, creativity and desire for responsibility is being strangled.  But the other way micromanaging kills is when a competent manager is suffocated by too many employees who do need micromanaging to be productive. And then there are the sneaky slackers and covert bullies.  The worst of these do just enough to get by, but they require you to be on top of them all the time in order to maintain any continuity of effort.

To read the rest of this article from The Portland Business Journal, see: Micromanagement is a double-edged sword http://www.bizjournals.com/portland/print-edition/2010/11/19/micromanagement-is-a-double-edged-sword.html

The situations outlined in the article are real; only the names have been changed to protect the guilty.  The manager of the teams involved stepped up to the challenge and the resulting change was well worth it.

Some people do need micromanaged and it can be worth your time and effort.  But don’t let your good heart or conflict avoidance or a manipulative slacker turn you into a micromanager.

The price will be your career and personal life.  People who are inclined to be micromanagers usually don’t know when it’s time to say, “No.”

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

To Confront Toxic Parents or Not?

Should we confront our toxic parents or not?  Well, it all depends on us, them and the situation?  But here are some guidelines we can use to decide what we want to do. And what’s the “right time, place and way?”

Should we confront toxic parents?  It depends on what we hope to gain from the interaction.

1. Don’t use the word “confront” on ourselves. It’s a dirty word that bullies use to get us not to protect ourselves and not to set our boundaries.  Bullies demand infinite forgiveness and unconditional love – but from us only; not from themselves.  We must “protect ourselves” and we must “set our boundaries.”  That’s a much better way of saying it.  Notice how “protecting ourselves” and “setting our boundaries” are good and necessary actions.  And if toxic, bullying, abusive parents keep trampling our boundaries, we have to ask ourselves, “Why are we with such jerks and control-freaks?  Why are we presenting our throats to vampires?  Why are we still letting hyenas feast on us?  Why do we let sick people vomit on our feet?  Why do we allow them in our space?  Why are we in theirs?”  Protecting ourselves is a more important value than not hurting the feelings of toxic people or not getting them upset or not making a scene or not upsetting the family.
2. Do we hope that “protecting ourselves” will change relentless bullies? Maybe when we’re young and they’ve just started, we might hope that standing firm and saying, “No!  Stop!  Sit!  Stay!” will change them.  Or maybe we might have succeeded by hitting them with a rolled up newspaper or biting them on the lip to show them who’s the alpha dog.  But toxic parents have been mean, nasty, vicious predators for as long as we’ve been alive.  A little kid really can’t resist them or change them.  So by the time we’re middle-aged and they’ve been hurting and bullying us for over 40 years, we can release the hope that we’ll change them.  I’ve seen toxic parents remain bullies even after near death experiences or being cut off from their grandchildren, although those two circumstances are the only ones I’ve seen effective in the rare cases of toxic parents who have changed.  Standing up for ourselves probably won’t change them.  But we can give it one more shot if we want to.
3. Do we hope that we’ll feel better or more powerful after we stand up for ourselves? We may and those are great reasons for defending ourselves and enforcing consequences.  Words are not consequences; words without consequences is begging.  Only actions are consequences.  Take power. Don’t wait for jackals to empower you.
4. Will we speak up in private or public? We usually think of saying things in private the first time someone bullies us.  But after a private talk, relentless bullies will think they can ignore us since we’re defending ourselves in private and they’re attacking us in public.  Therefore, we have to speak out in public. Don’t let a lie or an attack or a put-down or sarcastic criticism pass unchallenged.  We can protect ourselves in the moment, in public by saying, “That’s not true.  That’s a lie.  You’re still a bully and I won’t put up with bullying any more.”  Don’t debate or argue whose perception is correct.  We stick with our opinion; we’re the expert on us.  Make them leave or don’t stay with they if they don’t change.
5. Might protecting ourselves change the family dynamics? Too many families hide the truth and live on lies.  Too many families protect bullies and perpetrators because “That’s just the way they are” or “We have to put up with abuse because it’s family.”  No.  We don’t repay a debt to toxic parents by being their scapegoats or whipping posts because they once gave us food along with abuse.  Don’t collude with these crimes.  Speaking out can change the dynamics.  Test everyone else.  We’ll find out who wants to be friends with us and who wants to repress us – for whatever reasons.  We’ll find out who we enjoy being with and who we won’t waste precious time with.
6. Should we say something if we’re witnesses? Definitely.  Be a witness to these crimes, not a bystander.  We can protect other people we see abused.
7. Will protecting ourselves set a good example for our children? Yes.  And it’s crucial for us to set great examples.  Be a model!  Don’t sacrifice our children on some altar of “family.” Protecting children is more important than any benefit they might get from being with toxic grandparents.
8. What’s the “right time” to speak up? If we hope to change toxic parents, the “right time” and the “right way” can be considerations.  But for any other reason, the time to speak up is always “NOW” and the place is always “HERE.”
9. Should we talk to our parents in a safe environment with our therapists present? The first step in stopping bullies is connecting with our inner strength, courage and determination.  We are the safe place in any situation!  We’re adults now.  So what if they attack us one more time.  Don’t be defeated.  Look at them as predators or jerks and score them “failed.”  We’ll feel much stronger if we say what we have to say firmly and then be strong and apply our consequences when they attack us.  If people aren’t nice, don’t waste time on them.

Notice that all these considerations are about us and our judgment, not about the right way to convert toxic parents.  It is about us and the personal space we want to create and what behaviors and people we’ll let in.

How can we still relate to the nice people in the family? I think that we can only relate to those who want to have a wonderful relationship totally separate from the toxic parents.  That is, we’ll talk to the nice and fun ones, text them and see them on our own without our toxic parents being part of that.  Is that sneaky?  No.  That’s just cleaning up our homes and sweeping out the crud.  And not allowing it back in.  Tell the good relatives what’s going on and see if they want to have fun with us.

What if we don’t act dignified in protecting ourselves? We have to stop expecting ourselves to be perfect and stop bullying ourselves.  Of course we won’t be skillful at first.  But the more we practice standing up for ourselves, the more skilled we’ll become.  Which is more important: protecting ourselves or looking dignified?

We each make our own decisions and choices. Now we can make them with a better idea of what’s motivating us and what’s likely to happen.  If we try to talk with them one more time and they attack us again, maybe that will be our last attempt to carry the burden of making a good relationship possible.  Maybe now it’s their turn.

We must ask ourselves, “Are we doing all the work of self-analysis, apologizing, appeasing, communicating and being perfect?  Are we wasting our time trying to turn hyenas into vegetarians?” If we don’t defend ourselves in public when hyenas attack, we’ll only encourage them to go after us more.

We must listen to our pain and trust our judgment.  We must trust our accurate opinion of what predators will do – they will attack us when they want.

Some toxic parents simply attack us relentlessly.  Others lure us close with overtures of friendship or claims that they need us to help them now that they’re old only to attack us when we come near.  These tactics are like those of a pervert trying to lure a little girl intro his car.  Don’t get into a pervert’s car!

“Create an Isle of Song in a Sea of Shouts.”  And don’t let anyone dump toxic waste on your Isle.  Create a better life with better people in your space.

For some examples of stopping toxic parents, see the case studies of Carrie, Doug, Kathy, Jake and Ralph in “How to Stop Bullies in Their Tracks.”

Expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

It’s your life.  Be the hero of your life.

Change a Culture of Entitlement in the Workplace

How’s this for a challenging assignment: You’re the new manager of a 14-person team that’s been together four years.  During your first two days with the team, nine people come to you one-to-one and complain vehemently about two team members, Laura and Frances. They’re angry: Laura and Frances come in late, leave early, ignore assignments and are sarcastic and nasty.

Supposedly, Laura and Frances claim they’re the best employees and, therefore, entitled to set their own schedules and to offer their honest opinions to improve the others.  And your predecessor didn’t do anything to change that behavior.

To read the rest of this article from Business First of Louisville, see: Take steps to change a culture of entitlement in the workplace http://www.bizjournals.com/louisville/print-edition/2011/04/08/take-steps-to-change-culture-of.html

The situation outlined above is real; only the names have been changed to protect the guilty.  The manager of the team involved stepped up to the challenge and the resulting change was well worth it.

Beware of organizations that are proud they never fire anybody.  Destructive entitlement and deadwood will accumulate.  When results matter, good workers will be forced to work around their unproductive and difficult co-workers.

If you’re leading a team with members who believe they’re entitled to do whatever they please, don’t ignore the problem.  You can change a culture of entitlement in the workplace but understand at the outset that fixing things will require courage, strength and perseverance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Stop Bullies Who Scold, Chastise

Most people think that if they made a mistake, broke the rules, weren’t good at something or did something wrong they deserve what they get.  So they accept being scolded, chastised and browbeaten. This attitude is so common that we have many words and expressions for these put-downs and abuse. For example, admonished, assailed, assaulted, attacked, bashed, bawled out, beaten, berated, blamed, castigated, chewed out, condemned, denigrated, disapproved, disparaged, dressed down, flayed, punished, rebuked, rejected, reprimanded, ridiculed, slammed, straightened out, taken to task, thrashed, told off, tongue-lashing, torn to pieces, upbraided, vilified, whacked.

I used my handy Thesaurus because I want to ask: “Which feels most familiar to you?”  That tells you who you’ve been living with.

Most people allow bullies to bring up incidents forever, whenever the bully feels like attacking them.  After all, victims and oppressors reason, they did wrong; facts are facts.

The real mistake is when we allow ourselves to be bullied, scolded and chastised.

This isn’t about pretending that a mistake wasn’t a mistake or that we were ignorant when we actually could have known better.  Sometimes a fact is a fact.  Sometimes we easily might have known better or done better.  Maybe we weren’t careful enough.  Often there were consequences.

This is about the “so what” if we made a mistake.

There’s a big different between reviewing behavior to see what could have been done better and being scolded or chastised.  There’s a big difference between recognizing our mistakes and determining to do better versus being beaten into submission, verbally or physically, in order to make a point.

You know how it feels when a predator gleefully pounces on you with, “I gotcha.  Now I can beat you.”

Some common examples:

• A bullying husband or wife who always points out every mistake with exasperated sarcasm and scolding – accompanied by attacks on their spouse’s personality and character.  Even if they don’t say the words, you can hear the silent, “You’re so stupid.  You always fail. You’d be nothing if I didn’t straighten you out.  Now I have an excuse for being as lazy, dumb, selfish or narcissistic as I want.”
• Older siblings who correct or tell on the younger ones relentlessly.  And demand fearsome punishment.
• Parents who pick on their children for every mistake, even if the children are too young to have learned the desired behavior.  You can hear the justifications, “I’m only trying to teach them right from wrong.  I want to make sure they remember the lesson.”
• In the workplace, bosses or co-worker know-it-alls gleefully and loudly pointing out every mistake.  Or sneakily stabbing some one in the back by revealing mistakes in confidence.
• Sarcastic, nasty, arrogant false friends who always know better and are better than you.
• Boyfriends or girlfriends who have to be right.

So the first action message is not to allow yourself to be talked to that way.  Period.  Not even “when you deserve it.”  If you catch it early it’s easy to end the relationship.

That method of negative self-talk stimulates self-bullying perfectionism as if, “If I’m not perfect, I’m worthless and deserve to fail and get beaten.”  Allowing yourself to be scolded and chastised increases anxiety, stress and depression, and leads to self-doubt and low self-confidence and self-esteem.  If you allow those nasty, hostile, personal attacks in your space you increase your helplessness and hopelessness.

People who bully this way simply from ignorance and habit can understand rapidly, even though breaking the old habit will take longer.  Allow as many chances as your spirit can take easily, but no more.

People who enjoy the feeling of righteous power rarely change.  You can’t reason, appease or forgive them or love them enough to change them.  The Golden Rule won’t help you.  Vote them off your island before they destroy you.

The second action message is don’t say things that way.

These messages train people to accept bullying and to become bullies.  Don’t train people to respond to messages phrased that way.  Don’t train your children or spouse that they have to be beaten before it’s serious enough for them to change or do better.  Don’t train yourself that you have to be beaten before you’re willing to listen.  Don’t train them that they have to beat you.

Get expert coaching to change these patterns for yourself and others.  Otherwise you create and reinforce an Island in which bullying must occur in order for change to occur.

Stop Workplace Bullies who Beat you up with the Rules

We all recognize bullies who yell, hit and make nasty remarks.  But how do you stop bullies who use the letter of the rules to gain power by browbeating co-workers and getting them in trouble? For example, in the last two years, Jane had lodged written complaints about numerous employees who’d broken rules.  The result: people looking over their shoulders, fearful and anxious, irritable and attacking each other.  In addition, low productivity, lots of sick leave and high turnover.

To read the rest of this article from The Orlando Business Journal, see: Stop workplace bullies who beat you up with the rules http://www.bizjournals.com/orlando/print-edition/2011/04/15/stop-workplace-bullies-who-beat-you-up.html

Learn what manager Joe did legally to undercut Jane’s bullying and power, encourage bystanders to come forward as witnesses, change the culture of his team and eliminate the high cost of low attitudes. All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Vote Selfish, Narcissistic, Insensitive People off Your Isle of Song

Sometimes things are very clear and straightforward even though carrying them out may be difficult.  But that’s a lot better than not being clear. Rabindranath Tagore, Nobel Prize winning poet, said, “Create an isle of song in a sea of shouts.”  This vision provides clarity about the direction we want our lives – situation after situation. But the process varies with the specifics of our individual situations.

We can begin by protecting the ecology of our Isle of Song.  Just as we wouldn’t allow toxic dumpers, we won’t allow people to trash our Isle in any way.

Therefore, we clear the bullies from our lives and we create space for the right people to come in.  The reality shows also say the same thing, although not so poetically.  “Vote selfish, narcissistic, insensitive, nasty, abusive people off your island.”

Who do we allow on our Isle? People we want close to us and who behave the way we need.

Who do we vote off our Isle? Remove anyone who won’t behave according to our standards.  I don’t mean only bullying spouses.  Our lives become much better when we use this general rule in all situations – with our toxic parents, relatives, adult children, friends, co-workers, bosses.

Physical violence is obvious, so our response is usually emphatic; “Go away!”  But the more covert, manipulative, sneaky, control-freaks are harder to detect.  Nevertheless, the same rule applies.  Test people’s behavior.  If they don’t stop bullying, vote them off our Isle.  Good behavior counts more than bad blood.

Covert, stealthy bullies always try to ram their agendas down our throats – with a smile, a laugh, a good excuse.  They say, “I know better, I’m right, I’m justified.”  Don’t pay much attention to the specifics of each excuse.  Instead, watch for the pattern of who they think is in charge and who casts the determining vote.  If they always want control, we know what we’re up against and we know we must vote them off our Isle.  Begging, bribery, appeasement, understanding, forgiveness, unconditional love and the Golden Rule won’t stop them.

They aren’t friends or even acquaintances, although we can be polite and firm while we’re setting our boundaries.

But what can we do about bad blood if we still feel the need to see those people sometimes? One couple I coached created a wonderful image.  They needed to protect both the physical and the emotional ecology of their Isle from a very toxic adult daughter.  In non-technical terms, the daughter was “crazy.”

She could be sweet one moment, but the next, for no apparent reason, she’d blow up and throw an explosive, attacking, vicious temper tantrum.  She’d loudly curse and blame her parents for how bad she felt or what had happened to her.  It was all their fault, she’d yell, because they wouldn’t do exactly what she wanted them to do, every moment, even if her feelings or what she wanted changed in an instant.  In her rage, she’d even try to hit them.

The parents couldn’t trust their daughter.  Actually, they could trust that almost every time they saw her, the daughter would repeat a life-long pattern without warning or provocation.

The parents felt that they had to protect themselves and their much younger children from the older daughter, but they still felt bound to see the “crazy” daughter sometimes.

The image that worked for them was to imagine a long boardwalk from their Isle of Song leading out to a McDonald’s surrounded by a huge barbed-wire fence.  They could tolerate meeting her out there to have a burger once every three-four months.  But at the first signs of a blow up, they’d leave the McDonald’s, close the gate and their crazy daughter was stuck out there.  She could never get to their Isle and trash it with her emotional garbage.  And they’d never allow her to move back home.

That way, the parents could satisfy both values of seeing their daughter and of protecting the rest of the family.  They removed the interaction from their Isle both physically and emotionally.  That solution fit them.

We may be targets but we’re not victims! There are many situations in which we can fairly easily vote someone off our Isle and never interact with them again.  First dates are a good example.

There are also many situations in which we feel stuck by circumstances and choose to use the long boardwalk method to protect our mental, emotional and spiritual well-being.  We decide to interact with the bullies physically once in a while but we’ll protect ourselves.  We’ll always have a way home that we control.

Also, we’ll maintain an emotional distance.  We won’t take what they say or do personally.  We may be unable to stop them from trashing the ocean far away or trashing their own Isle, but we won’t let them trash our emotional Isle.

Some of these situations might be when we decide to care for bullying, nasty elderly relatives or we choose to continue trying to straighten out a child who isn’t old enough to throw out or we accept a rotten boss in a job we can’t or don’t want to leave or we choose to keep living next to jerk-y neighbors or our child may stay in a school that has a special program even though the officials tolerate bullying.

Again, it’s our choice depending on the circumstance and what we want to do.

The key step in these situations is internal: to keep a spark alive in our hearts.  We know that we’re choosing to endure the pollution and noise for a finite time, but that in the end, we’ll get free and vote those people off our Isles of Song.

We can’t allow the worst of ourselves to trash our own Isle. That image can make clear the next steps in our personal development.

We live up to the standards required for anyone to be allowed to stay on our Isle. We develop strength, courage, determination, perseverance – grit.  We vote the selfish, narcissistic, insensitive parts of us off our Isle until those parts develop better ways of getting the wonderful things and feelings we want in our lives.  We become worthy of our own Isle.

Often that requires expert coaching to replace old, out-dated beliefs, attitudes, feelings and habits with new ones appropriate to our Isle.  With expert coaching and consulting, we can learn to command ourselves.  We can overcome the voices of our fears and self-bullying.

Stop Employees who Bully Workplace over 'Morale' Claims

Who’s responsible for an employee’s morale?  Many people think it’s the manager’s responsibility.  But I say it depends. For example, before Sarah became manager of her new team, she’d been warned that the group had longstanding problems with low productivity and morale.  Sarah rapidly discovered the warnings were accurate.  Her staff spent too much time at work complaining and dealing with emotional outbursts.  However, a careful analysis revealed the problem wasn’t the whole team. It began with one employee, Penny.  Penny was never pleased and was clear about whose fault it was.

To read the rest of this article from The Memphis Business Journal, see: Don’t allow an employee to bully workplace over ‘morale’ claims http://www.bizjournals.com/memphis/print-edition/2011/06/03/dont-allow-an-employee-to-bully.html

Sometimes, managers can be unfair, arbitrary and bullying.  But in this case, Penny, an employee, was the bully.  She had used her unhappiness to coerce previous managers to do what she wanted.  She maintained her power by never being satisfied.

Learn what Sarah did legally and what Penny decided to do in response.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.  The result will be eliminating the high cost of low attitudes.

Who’s responsible for an employee’s morale?  Many people think it’s the manager’s responsibility.  But I 

say it depends.

For example, before Sarah became manager of her new team, she’d been warned that the group had

longstanding problems with low productivity and morale.  Sarah rapidly discovered the warnings were

accurate.  Her staff spent too much time at work complaining and dealing with emotional outbursts.

However, a careful analysis revealed the problem wasn’t the whole team. It began with one employee,

Penny.  Penny was never pleased and was clear about whose fault it was.

Post #63 – BulliesBeGoneBlog Workplace Bullying and Harassment: Recognize Common Techniques Bullies Use http://www.bulliesbegoneblog.com/2009/03/25/workplace-bullying-and-harassment-recognize-common-techniques

-bullies-use/

Post #156 – BulliesBeGoneBlog Stop Bullies: Ignore Their Excuses, Justifications http://www.bulliesbegoneblog.com/2011/02/28/stop-bullies-ignore-their-excuses-justifications/

Post #9 – BulliesBeGoneBlog This unhappy employee created a hostile, bullying workplace http://www.bulliesbegoneblog.com/2008/02/01/this-unhappy-employee-created-a-hostile-bullying-workplace/

Post #14 – BulliesBeGoneBlog Top ten ways to create a hostile workplace http://www.bulliesbegoneblog.com/2008/02/26/top-ten-ways-to-create-a-hostile-workplace/

Read more

To read the rest of this article from The Memphis Business Journal, see: Don’t allow an employee to bully workplace over ‘morale’ claims http://www.bizjournals.com/memphis/print-edition/2011/06/03/dont-allow-an-employee-to-bully.html

Sometimes, managers can be unfair, arbitrary and bullying.  But in this case, Penny, an employee, was the

bully.  She had used her unhappiness to coerce previous managers to do what she wanted.  She maintained

her power by never being satisfied.

Post #19 – BulliesBeGoneBlog Stop verbal abuse by a know-it-all-boss http://www.bulliesbegoneblog.com/2008/03/19/stop-verbal-abuse-by-a-know-it-all-boss/

Post #104 – BulliesBeGoneBlog Stop Toxic Coworkers and Other Bullies http://www.bulliesbegoneblog.com/2010/02/02/stop-toxic-coworkers-and-other-bullies/

Post #79 – BulliesBeGoneBlog You can’t Stop Bullying at Work with Employee Satisfaction Programs http://www.bulliesbegoneblog.com/2009/07/03/you-cant-stop-bullying-at-work-with-employee-satisfaction-pro

grams/

Post #117 – BulliesBeGoneBlog Stop Bullies at Work: Control Freaks http://www.bulliesbegoneblog.com/2010/05/04/stop-bullies-at-work-control-freaks/

Learn what Sarah did legally and what Penny decided to do in response.

Post #30 – BulliesBeGoneBlog Avoid litigation that will keep you awake at night http://www.bulliesbegoneblog.com/2008/11/21/avoid-litigation-that-will-keep-you-awake-at-night/

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan

that fits you and your organization.  The result will be eliminating the high cost of low attitudes.

BulliesBeGone Hire Ben http://www.bulliesbegone.com/hire_ben.html

BulliesBeGone Books and CDs http://www.bulliesbegone.com/products.html

Stop Bullying, Abuse: Say, "That's Enough!"

We’ve talked about the first two important steps to stop bullying, abusive spouses:

1. The first step toward freedom is to use experts’ checklists to recognize and label our spouses’ behavior as “bullying” and our demanding, controlling, narcissistic, abusive spouses as “bullies,” in order to generate our own power.  We may use that power to re-enter fights with renewed vigor and a new sense that we’re right.
2. The second step toward our bright future is to ask our inner expert.  We ask ourselves, not if they’re bullying, but if we don’t like what they do.  We know what we like and don’t like; we know how much we like or hate it; we know what we’re willing to compromise about or put up with and what we’re not.  Begin with our judgment and act on that judgment.  Since we know what we want, we don’t have to change bullies or get them to agree or get their permission.  We simply test them to see if they’ll act the way we want.

Each step in the sequence gives us more inner power, strength and courage to do what we need to do; to stand firm on the standards of behavior we’ll allow on our island.

There’s a third step in which we take charge of our personal space and our future.

Yes, when we label them as bullies we stop forgiving, excusing, accepting justifications; we stop begging, appeasing, bribing; we stop thinking that reasons, logic, unconditional love, forgiveness or the Golden Rule will cure them; we stop hoping and pretending that they’ll suddenly see themselves as we see them and they’ll change; we stop negative self-talk and self-bullying.  Instead, we fight to protect our emotions and spirits from further destruction.

But many bullies, especially stealthy, covert, manipulative, controlling bullies, love to fight.  They win when they keep us engaged in fighting because they’ll never give in.  For us, it’s a fight for our souls; for them it’s a fight to the death.

Here are two examples of women with demanding, bullying, abusive, controlling, philandering husbands who made that third step and then chose different tactics.

For years, Maria and Jean had tried everything they could think of to change their husbands.  They’d tried every expert method, every friend’s advice, every magic trick, every way they could think of to become perfect wives, every form of therapy but their husbands hadn’t changed.  Well, maybe those spouses had become little more tricky in their justifications.  But their spouses didn’t change their behavior.

Through personalized coaching, both women reached the point of saying, “That’s enough!”  Actually something deep within both of them shifted completely.  They were released from the need for debates, arguments and therapy; from reasons excuses and justifications; from fighting about who was right about their husbands’ behavior.

You know how you can bend a paper clip back and forth many times and you can still make it hold paper.  But one bend too many and it snaps, and you can’t ever glue it back together again.  It’s broken irreversibly.  That’s what happened.  They snapped.  The need to keep trying had snapped.  That’s enough! They were done.

That happened to Maria and Jean.  They were done with hoping their husbands would change, they were done with looking for exactly the right words to say or with trying to be good enough to deserve good treatment; they were done with debating, arguing and therapy.

They were now acting on their own gut standards and for the benefit of their hearts and souls.  That’s real power.  Gone were their begging doubt, hesitation, self-questioning, negative, self-bullying self-talk, insecurity, lack of confidence and low self-esteem.

Now they focused on behavior – and they took different paths that fit each of them.

Jean said, “I’ve gotten divorce papers.  If you behave in that rotten way, I’ll file them.  But if you behave in the nice way I want, I’ll hold off until the kids grow up and leave home.  Then we’ll see what we’ll see.  If you’re nice for a while but fall back into the old patterns, I’ll immediately file; no more chances.” Her study is included in “How to Stop Bullies in Their Tracks,” available fastest from this web site.

Maria took a different path.  She felt that her husband’s behavior was way over the top and he was setting a bad example for their son.  Also, if she stayed, she’d be setting a bad example for her daughter.  So she divorced him.

Both of their husbands tried to continue debating and arguing, citing experts and friends and family, who asked if the wives had done enough, if maybe they’d tried more or if maybe they fixed what was wrong with them, the men would finally change.

Both Maria and Jean had the same answer from their guts.  “Those thoughts, ideas and possibilities don’t matter anymore.  I’m done.  I’ve had enough.  I’m not wasting my time in talk anymore.  I love him but I’m done with him.  It’s over.  Maybe I’ll find love somewhere else.”

They both felt a surge of power, confidence and esteem at having acted based on their opinions, gut feelings and desires.  Both had taken charge of their personal spaces and their futures. Both worked hard to make their choice as good as possible for their children.  Both were successful.

The hardest part for Maria was to deal with friends and family who, for their own personal reasons, tried to convince her of what they wanted her to do.  They wanted to judge and debate in order to convince her that what they thought was, indeed, right.  She finally had to tell them that the subject was off limits.  They’d already expressed their opinions.  Now, if they wanted to be with her, they had to stop.

The key to both successful lives was in following the internal shift – the gut that said, “That’s enough!”

Notice, that’s the same step the most successful people take when they have toxic parents, toxic children or toxic relatives.

Be wary of these business animals

Lion tamers and snake handlers can be great entertainment. But taming the wild beasts in your own work office is no fun. It’s something you have to do, however, if they’re preventing your team meetings from being productive. If they’re on your team, you must control, channel or remove these destructive beasts:

To read the rest of this article from The Charlotte Business Journal, see: Be wary of these business animals http://www.bizjournals.com/charlotte/print-edition/2011/08/12/be-wary-of-these-business-animals.html

None of these people are interested in moving the team ahead, despite their protests to the contrary. They’re more interested in running their own processes, no matter what happens. They want the strokes they give themselves when they act like the beasts they are. They feel superior.

When cornered, beasts can be vicious and deadly. The longer you try to be a kindly therapist or educator, the more they’ll infect your whole team and stab you in the back in front of your superiors. These people aren’t stupid. They simply have their own agendas, which are more important to them than the team’s goals.

All tactics are situational.  Expert coaching can help you make a plan that fits you and your situation.

Stop Bullying, Abuse: Be Your Own Expert

When we follow experts’ checklists, and we recognize and label our spouses’ behavior as “bullying” and our demanding, controlling, narcissistic, abusive spouses as “bullies,” we generate our own power.  We may use that power to re-enter the fight with renewed vigor and a new sense that we’re right. But many bullies, especially demanding, controlling, narcissistic, sneaky, manipulative, abusive spouses, will not be convinced to change by our experts or our internal power.

There’s a better way.

Bullying spouses will often get their own experts or friends or mothers to say that our experts are wrong.  Their experts will say, “Our spouses are in the normal range and it’s our fault that they’re acting the way they do.  We made them do it.”

Also, many bullies like to debate, argue and fight forever.  They never concede a point or give ground.  No matter how many experts we get to prove that they’re bullies, they won’t change.  They expect to wear us down.  We can see how that argument can go around and around forever.

The fundamental problem with that approach is our willingness to debate and argue because outside experts tell us that we’re right or that we’ve been wronged, and, therefore, our spouses should change.

The better course, the winning way is to ask our inner expert. We ask ourselves, not if they’re bullying us, but simply whether we like or don’t like what they do.  We know what we like and don’t like; we know how much we like or hate it; we know what we’re willing to compromise about or put up with and what we’re not.

We begin with our judgment and act on that judgment. The fundamental and true justifications for what we do are “I want to” and “I don’t want to.”  Not necessarily as a snap judgment, but as a source of energy and power.  Later, we supply a thin coating of logical reasons to make people think we’re rational.

We’re acting on our own standards and for the benefit of our heart and soul – and probably for our kids also.  That’s real power.  Since we know what we want, we don’t need to change our spouse or get our spouse to agree or give permission.  Gone are doubt, hesitation, self-questioning, negative, self-bullying self-talk, insecurity, lack of confidence and low self-esteem.

A declaration of what we want or don’t want is unassailable by outside experts.  We know right away that any who tries to talk us out of what we want by saying, “That’s dumb.  That’s crazy.  That’s silly.  That’s unreasonable.  That’s selfish.  That’s arrogant.  That’s too demanding.  That’s not loving,” is not a person we want to keep as a lover, friend or relative.

Acting because we want to is more than enough justification. Acting as our own expert, on our own best judgment, because we want to is how we take charge of our present and future.

Instead of thinking we need to prove or justify something according to our spouse’s logic, we’re now testing our spouse.

• We say what we will never tolerate and what we must have.
• We say what we want and don’t want strongly, and how many chances we’re giving.
• We say what we’re willing to negotiate or to give, and what we must have in return – and how many chances.

This technique is detailed in “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up,” available fastest from this web site.

Don’t pay attention to objectors or inner objections:

• Anyone who tries to talk us out of our standards.
• Anyone who says we’re mean, selfish, not understanding, unforgiving, unloving or a demanding bully.
• Anyone who demands, threatens or tries to control or coerce us to change.
• Our own feeling that we love our spouse so much we can never leave.
• Our thoughts that we need to be perfect or to honor a commitment we made before we knew the real cost of what we were buying.

We can’t let our feelings ruin our future.  We’ll fall in love again with someone even better.

Given our standards, is our spouse willing to act in a way that we’ll allow them to stay on our island or will we vote them off?  It’s our island and we’re the only one who votes.

It’s that clear and simple even though the specific action plan will have to be adjusted depending on the situation – money, kids, relatives, culture, etc.

But what if we’re wrong or too picky? On the one hand we do know that experts are wrong.  For example, expert advice for the best way to parent has changed every few years during my lifetime.  There are no guarantees.

On the other hand, we might make a mistake.  So what?  We are learners.  The more we listen to our inner expert, the more expert it will become and the more it will help us.  We’re not children any more.  It’s better to follow our own path than be ruled by parents, spouses or experts.

This choice is wonderfully illustrated in the Daniel Day-Lewis movie version of “The Last of The Mohicans”.

British Major Duncan wants Cora to marry him.  Her father wants her to marry him.  But Cora hesitates.  Cora is thinking about breaking away from the cage of her upbringing.   She tells him of her hesitation.

Duncan says, “Why not let those whom you trust, like your father, help settle what is best for you.  In view of your indecision, you should rely on their judgment and mine.  Will you consider that?”

At first she’s not sure, but later she sees a side of Major Duncan she would never let herself live with.  She tells Duncan, “I have considered your offer.  The decision I have come to is that I would rather make the gravest of mistakes than surrender my own judgment.  My answer to you must be, ‘No.’”

She will follow her own judgment, not theirs.  She will not let those “experts” rule her life.

Be brave.  We can get help to access the expert within us and learn to trust our inner expert.  We can act because we want to and be the hero of our lives.