What do successful leaders look for when they hire or promote people to front line supervisor, manager or even other leadership positions?  The same guidelines you must follow if you’re the appointee and want to serve and manage your leader successfully. To read the rest of this article from the Denver Business Journal, see: Promote Yourself by Promoting Your Leader

http://denver.bizjournals.com/denver/stories/2001/03/26/smallb4.html

Technical skills are just the beginning; what usually makes or breaks performance are the attitudes and actions that reinforce a good working relationship in the workplace.

If you’re the leader wanting to help yourself and your manager succeed, be clear about what you can give and what you want.  Review the list below together.

If you’re the new appointee, follow these guidelines to promote both yourself and the leader.  There’s a different set to follow if you’re out to stab the leader in the back. See the original article for details.

  • Make the leader as efficient and effective as possible.  Adjust your style to what the leader needs to be comfortable.  Don’t try manipulation, harassment or bullying to make the leader conform to yours.
  • No good decision can be made in a vacuum.  Find out the leader’s priorities for you - especially if they’re not articulated or clear.  Argue if necessary to iron them out, but then make them yours.
  • Learn how the leader thinks.  Have ready what you’ll be asked for.  Learn the leader’s guiding principles, values, bottom lines and red flags - make them yours.
  • Clarify appropriate measures for your team’s performance, track them and review the results with the leader.
  • No Surprises.  Make sure the leader hears bad news from you in plenty of time to develop a backup plan.
  • Trust is priceless - cultivate the deserved reputation for being above board.
  • Cover the leader’s back.  No negativity, bad-mouthing or back-stabbing.
  • Don’t make the boss do your dirty work; don’t even allow it.  Don’t nag and don’t say that you told them so.
  • Think of the best interests of the whole company, not just your own turf.

Your job is not limited to your job description; it’s to succeed and make the leader look good.  When you hire your staff, make them buy in to the same list in support of you.

Often, individuals need coaching and organizations need consulting to help them design and implement a plan that fits the situation.  To get the help you need, call Ben at 1-877-828-5543.

Some people hesitate to acknowledge the truth kids see, know or sense.  Common examples are when kids sense they’re unsafe in the presence of:

Sometimes, adults simply don’t see the truth themselves, but more often, some adults:

  • Want to maintain illusions that these close people are not actually dangerous.
  • Hold back because they don’t want to say anything bad about someone like an ex or a relative.
  • Have a value that it’s wrong to judge a person’s identity as bad or evil.

Some parents hesitate even when the danger is obvious and glaring.

These hesitations are wrong and very damaging to the kids.  Kids need to now that they may be in dangerous situations even at home.  Especially, kids need to know when what they sense is accurate.

Jane’s father had even seen his five year-old daughter yelled at, harassed and verbally and emotionally bullied by the new boyfriend of his ex, Jane’s mother.  So when Jane said she was scared to go there and that the boyfriend was bad to her, he knew her fears were well-grounded.  Jane also said that her mother had said that the boyfriend was a good person.  Obviously, Jane was unsure what to think.  But she knew what she felt.

Jane’s father was a nice person and didn’t want to think of the boyfriend as a bad person, so he hesitated in responding to Jane.  He didn’t want to say that someone was bad.  Also, he thought it was important for a child to see her mother often and to like her mother’s friends.

Get your hierarchy of values and priorities straight.  Jane’s father is missing the point.

  1. Jane’s father has conflicting values and hasn’t effectively organized his priorities in a hierarchy of importance.  It may be important to him not to judge or label people as “bad” or “evil,” but more important than that value is the value of protecting his child.  And there’s a way he can intervene without judging the boyfriend’s identity.
  2. Jane is unsafe.  She’s being subjected to mental and emotional bullying and abuse.  Her mother may be also.  And both Jane and her mother may be targets of physical abuse already or in the near future.  Jane’s father must intervene effectively even though he may have difficulties because of court ordered divorce requirements or because of the possibility of starting a fight with his ex in court.

Kids need to know when their sense of things is accurate and true. A key step in developing confidence and self-esteem is learning when we can trust our estimations of people and situations even if other people disagree or our self-bullying, “monkey mind” tries to talk us out of what we sense to be true.  Tremendous damage is done to kids when adults tell them not to trust their feelings, thoughts and intuitions.

Jane needs to know that she’s right.  What she estimates as “not safe” and “fear” is accurate.  She should not be talked out of those accurate estimations because of big and meaningless words like “compassion,” “kindness” or “being non-judgmental.”  She must know that she does see the reality of the situation.  Even more damaging than thinking that “love” means putting herself in dangerous and painful situations, if she’s talked out of her feelings, she’ll grow up riddled with self-doubt.

To protect Jane, we don’t need to judge the boyfriend’s identity. Jane, at age five, may think in terms of good or bad, but we don’t have to.

Thinking in those terms is usually a self-motivation strategy.  Some adults generate enough anger to act only if they think in those terms.  Then they often over-react because they’re so emotional.

But we can act simply when we recognize that a situation or person is dangerous.  We don’t need to get into a highly emotional loop that keeps us from acting effectively.  And we don’t need to label people’s identity.  We can simply discern a pattern in their actions no matter what their reasons, excuses or justifications are.

In a way that a five year-old can understand, Jane’s father must acknowledge to Jane that she’s right; the situation is painful, dangerous and scary.  Then he can deal with the difficulties in the situation.  If Jane’s mother is also feeling abused by her new boyfriend, Jane’s father may be able to stimulate her to act without her admitting she’s done anything wrong – which might make it easier for her to act.

But Jane’s father may have to deal with difficulties in order to protect Jane.  Can he get Jane’s mother to get rid of the boyfriend without going to court?  Can he get documented evidence that a court would accept?  Must he get a court-approved psychological evaluation, which would put Jane in the middle of choosing between her parents?

These are not easy choices.  Jane’s father probably needs good legal advice before he begins.

But he must act soon.  He can’t keep putting his daughter in danger.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Some bullying spouses, abusive extended-family members, people you call friends, bullies in school and bullies at work will try to pressure you to do what they want; to do what they think is right.  And they’ll have their “good” reasons in order to justify why you should do what they want.  And if you don’t do things their way, they’ll be angry, try to get other people to pressure you or try to force you by threatening to shun you or to hold that grudge forever. So how can you think of the situation so you’re free to do what you want?  And what can you do?

You decide who gets to vote on your choices. You might allow some decisions be decided by majority vote but there are others in which you want only yourself and your spouse to vote.  Common examples in which not everyone should vote are in the planning of events – who gets invited to weddings or graduation or holiday parties.  Other examples might be what you do on vacation or what you do for work and where or who you date after your beloved, long-term spouse dies or what you do with your retirement.

There are moments of truth for each of us when we test other people: do they try to beat us into submission to do things their way or do they encourage us to follow our soul’s direction even after they’ve offered advice to go in a different direction?

How do you know you’re being given advice or facing arm-twisting? If you don’t take advice, the relationship goes on as before.  If you don’t take arm-twisting, you’ll son face a head-lock.

Don’t let anyone beat you into submission; not parents or children or friends. Don’t allow your life to be a debate to figure out the “Right” way to do things, with the rule being majority rules.  Don’t give people power over your choices.

If you argue on a bully’s grounds, you’ve already lost.  Once you’ve started arguing with someone expressing their opinion, you’ve already agreed that they get to vote and you can’t do what you want unless they give you permission to.  But you’ll never convince some people to allow you go your own way when it’s not their way.

If you want to listen to someone’s ideas but not allow them to vote, you can say, “You can share what you would do or how things seem to you, but I won’t discuss, debate or argue what’s ‘right’ or ‘best.’  I’ll make my own decisions.”   That will clarify what you’re going to do.

However, be prepared for them to harass and pressure you, and try to beat you into submission anyway.  If you allow them to control your life, why should they stop arguing?  That’s when you can say, “If you want to try to beat me into submission, I’ll stop talking with you.  My life is not a democratic vote.”

But what if they threaten to vent their anger forever or never to see you again? This is a wonderful opportunity to clarify who you’ll allow on your “isle of song.”  This is a wonderful opportunity for you to decide what counts more, good behavior or bullying blood.

This is a moment of truth for you: you get to decide, as an adult, what values, attitudes and beliefs to you want to have in your life.  Even more, you get to decide which values are more important when some of those values conflict or are even mutually exclusive.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Following reviews of Paul Tough’s book, “How Children Succeed: Grit, Curiosity and the Hidden Power of Character,” Holly Finn brings in Cowboy Ethics and the Cowboy Code in her review in the Wall Street Journal, “Where Have All the Cowboys Gone?”  She contrasts the Cowboy Code with many examples of poor character shown by students and their parents – lying, cheating, stealing and doing anything to get ahead at many of our most prestigious schools. Of course she’s right about character versus greed and success at any price.

Whether the Code comes from Jim Owen’s book, "Cowboy Ethics: What Wall Street Can Learn from the Code of the West" or from Ernest Morris’ “El Vaquero: The Cowboy Code,” the message is the same.  Character counts.  Character counts first and most.  Or, as said elsewhere, “What will it profit a man if he gains the whole world and forfeits his soul?”

Some of the crucial traits of Cowboy Ethics and different Cowboy Codes are:

  1. Live each day with courage.
  2. Take pride in your work.
  3. Always finish what you start.
  4. Do what has to be done.
  5. Be tough, but fair.
  6. When you make a promise, keep it.
  7. Ride for the brand.
  8. Talk less and say more.
  9. Remember that some things aren't for sale.
  10. Know where to draw the line.
  11. A cowboy never takes unfair advantage - even of an enemy.
  12. A cowboy never betrays a trust.  He never goes back on his word.
  13. A cowboy always tells the truth.
  14. A cowboy is kind and gentle to small children, old folks, and animals.
  15. A cowboy is free from racial and religious intolerances.
  16. A cowboy is always a good worker.
  17. A cowboy respects womanhood, his parents and his nation's laws.
  18. A cowboy is clean about his person in thought, word, and deed.
  19. A cowboy is a Patriot.
  20. The highest badge of honor a person can wear is honesty.  Be truthful at all times.
  21. Your parents are the best friends you have.  Listen to them and obey their instructions.
  22. If you want to be respected, you must respect others.  Show good manners in every way.
  23. Only through hard work and study can you succeed.  Don't be lazy.
  24. Your good deeds always come to light.  So don't boast or be a show-off.
  25. If you waste time or money today, you will regret it tomorrow.  Practice thrift in all ways.
  26. Many animals are good and loyal companions.  Be friendly and kind to them.
  27. A strong, healthy body is a precious gift.  Be neat and clean.
  28. Our country's laws are made for your protection.  Observe them carefully.
  29. Children in many foreign lands are less fortunate than you.  Be glad and proud you are an American.
  30. I will be brave, but never careless.
  31. I will obey my parents. They DO know best.
  32. I will be neat and clean at all times.
  33. I will be polite and courteous.

But the Cowboy Code is not true; few cowboys really followed it. Yes, that’s right.  Many of the exemplars are fictional or fictionalized characters like Hopalong Cassidy and Wild Bill Hickok.  We can quibble with many of the sentiments and find situations in which, for example, parents are not always good, right and deserving of respect.

So what?  The factual nature doesn’t matter.  What matters is what spirit gets stimulated in our children’s hearts and even in us as adults.  The history of the greatness of the human spirit and human endeavor is passed on generation after generation through stories that inspire each new individual to be great and to do good.  It’s passed on in myth, legend and fiction, as well as through the lives and deeds of great men and women – great humans.

That’s the way human education works.  What counts is what gets inspired in the heart of each child and each adult.

Won’t honesty and good character mean that our children will be beaten out by the cheaters? That’s what many parents are afraid of: the cheaters will get better grades, get into better schools and eventually get better jobs and careers; lying cheating and stealing are necessary for survival or success.  But those predictions come from fear and aren’t necessarily true.

Step back from fear and think.  Would we want our children to become or to marry people who are selfish, lying, cheaters?  Don’t we want our children to have “Cowboy” character and to their live lives based on that?

If our children become witnesses or defenders, won’t they get into trouble? Maybe.  Children or adults who speak out against harassment, bullying and abuse can get trouble focused on them.  Children or adults who speak out against domestic violence, racism, religious persecution, genocide and terrorism can get trouble focused on them.  We each decide what to do in specific situations.

What’s crucial is to know the difference between right and wrong.  If we don’t know the difference, if we think that all values are the equal because there are so many different ones across the globe, we are making a grave mistake.  Different values lead to different places and we choose the direction we will try to go.

The engine and the steering wheel. Traits and skills like grit, determination, perseverance, fortitude, endurance and resilience are our engine.  We need the power of these abilities to get anywhere on the long road of life.

The values, beliefs and attitudes that are embodied in the humans who exemplify the Cowboy Code or Cowboy Ethics, whether as real as Lincoln, as fictionalized as Wild Bill Hickok or as fictional as Hopalong Cassidy, are our steering wheel.

We need both an engine and a steering wheel to get where we want to go.

What engine and steering wheel do we try to teach our children?  What engine and steering wheel are we models of for our children?  Which values are more important when some of ours conflict or are even mutually exclusive?

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Do you think it’s normal for tweens and teens to be sarcastic toward their parents?  You know: the non-verbal hostility and sarcasm of eye-rolling, snorting, laughing.  You know: the openly sarcastic remarks, put-downs and talking back directly to us or in front of us while they’re talking to their friends. I think it’s normal for people to try to discover what works easiest for themselves: to think their opinions matter, to think that they’re entitled to express themselves in any way they feel like at the moment, to try to assert themselves and to push boundaries in order to gain control and power.

What’s not normal is for parents to allow their children to treat them that way.

Some typical reasons why parents don’t insist on better treatment:

  • Parents complain that it’s hard to resist the bad influences of tween and teen television, movies and internet shows, and the bad influences of their friends.  Yes, that stuff is out there.  Yes, we have to put out more effort to counterbalance bad influences.  Don’t wallow in analysis of those factors.  So, it’s hard?  We can’t wait for society to make things easy for us.  Who said parenting would be easy?  We must act as soon as we can to teach our children to see what’s wrong with the media and the behavior of some of their peers.
  • Many parents are afraid their children won’t like them if they’re “strict.”  As if being liked is more important than setting boundaries and high standards.  We do know that our children will understand a lot better when they have teenagers of their own.  Of course, there’s a balance.  I’m not talking about beating or abusing our kids.
  • Many parents think that it’s very important to be best friends their kids.  As if their kids will reveal more secrets to them or that kids will be helped to adjust better when they’re friends with their parents.  I even saw an official name for that style of parenting, “Peerenting.”  What nonsense.  If your children know as much as you, you don’t know enough.  They may be technically more savvy, but they’re still kids and we’re still parents.  They don’t know more about what constitutes good character, attitudes and values.  They don’t know more about the effects sarcasm and nastiness will have on their careers or families when they grow up.  We must teach them.
  • Many parents do not believe in punishing their children.  They think their children will grow out of all bad behaviors by themselves.  As if denying children what they want or thwarting their self-expression will create psychological problems for them later.  As if, when they become 21 or get married or have children, those kids will suddenly become polite, civil and responsible citizens who love their permissive parents.
  • Many parents believe they shouldn’t set standards.  They believe that kids should determine their own standards as they grow up.  I think we are teachers.  We teach them a set of standards that we think is right.  When they grow up they can decide what parts of ours they want to keep and what other ideas they want to try out.

One of the most important lessons we can teach and model for our tweens and teens is that we determine what behavior we’ll allow in our personal space.  We must not allow harassment, bullying and abuse in our personal space.  Since tweens and teens are still dependent on living with us, we can’t simply remove them from our space, as we would any adult who attacks us, no matter what the relationship is.  Therefore we must require that they treat us well.  That’s the first price they pay for anything they want from us beyond food and shelter.

Do not show them that we give into bullies.  They’ll believe what we show them, not what we ask, beg, bribe, threaten and yell at them to do.

In addition to developing the will, determination, courage and strength to set standards of behavior, we need to learn skills.

Some effective parental responses to smart-mouthed kids, all delivered with good cheer and smiles and a matter-of-fact firmness, are:

  • Take charge of the TV and internet.  Allow them to watch only certain shows or internet sites.  Sometimes, watch with them.  Teach them to resist bad influences they see.
  • The kids will say, “All the other kids act that way.  I’m just trying to fit in”  We can say, “If the other kids told you to murder someone or commit suicide, would you?  We don’t do what jerks or losers do.  We’re better.  We (last name) set higher standards.
  • They’ll say, “You’re just forcing me; you’re just blackmailing me.”  Answer, “Yes.  Of course I am.  I’m showing you how much I care about teaching you good behavior and what behavior I allow in my personal space.  I’m showing you that good behavior is so important I’m willing to make you unhappy.  Usually I try to make you happy.  There’s a price you pay for getting what you want from me.”
  • They’ll say, “I can say what I want.  It’s free speech.”  Answer, “Actually, there’s a lot that we as a society have decided you cannot say, like joking about carrying a bomb on an airplane or insisting you can play ‘Words With Friends.’”  Answer, “What you’re really arguing is that there should be no consequences for your being nasty; that no one should get upset when you’re a jerk.  I’m saying that there are consequences for expressing yourself any way you want.  People might not like you; people might not want to do nice things for you.”
  • Some other ideas to share with them
  • Treat the people you’re closest to, the nicest.  You know you have to be polite with strangers, teachers and cops.  Be even nicer to your parents.
  • If kids are left to create their own society, without wise adult input, you get “Lord of the Flies.”  Read it.  Would you like to be the target of those tweens expressing the worst of themselves?
  • No matter what we do, our kids will grow up disliking something about the way we raised them.  So what?  Say, “Do differently when you’re a parent.  Be prepared to be shocked when your kids protest about you even though you think you’re a wonderful parent.”

Even if they’re better debaters, require the behavior you want.  You don’t have to convince them you’re right or to get their permission or acceptance for your standards before you demand compliance.

Signs that you have a real problem child. It's a bad sign when children fight to the death to resist reasonable rules of polite, civil behavior.  Civility requires some effort compared to selfish, spoiled behavior and childish temper tantrums to get their way.  Therefore, I expect kids to push back at first.  Tell them that this battle is a waste of their precious time.  Encourage them to put their energy into struggling to succeed in school, to develop good friends, to prepare themselves with skills for being effective adults living a wonderful life.  If they still focus on fighting us, they have a real problem

What if you get no support from a bullying spouse? Again, this simply adds to the degree of difficulty.  Two very bad situations are if your spouse actively encourages and participates in abusing you, or if, for example, your extended family culture supports male children in abusing females.  Stand strong and openly set high standards.  If they won’t change, you may have to get rid of them.

What if you’re just beginning to set standards now that they’re teens? Of course, it’s always easier to start when they’re young.  If you let them get away with mistreating you when they’re five, you’re setting yourself up for a very big problem when they’re fifteen.  If you’ve let an older child grow up to be a rotten teen, don’t hesitate to learn from your mistakes with the younger children.  You can be open and honest, “I was wrong when I allowed your older brother or sister to act rotten.  I’m sorry I let them grow up spoiled, selfish and arrogant.  But I’ve learned and I’m doing better for you.  I know it may seem harder on you, but you’ll be much better for it.”

Prepare your children for being adults in a world where bosses and spouses won’t be permissive and all-forgiving.  They will require high standards of behavior.  They won’t plead with you and negotiate forever and neither should will I.

If your children have already become teenagers who think they’re entitled to do what they want, set boundaries immediately, as long as they’re under your roof.  And then demand good behavior toward you when they move out on their own.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Do the leaders, managers and employees of your company really embrace and live its values?  Or do they treat your company’s values as nothing more than words on paper?  If you answered “words on paper,” you’re not alone. To read the rest of this article from the Business First of Columbus, see: How to make values meaningful in your company http://www.bizjournals.com/columbus/stories/2005/10/31/smallb5.html

Why?  Because all too often, the words merely represent what leaders want values to be.  Executives often don’t follow their own stated values, and/or create those phrases with little or no involvement from managers and employees, and no one requires compliance with values.

Typical management styles that create meaningless value statements include these examples: See complete article.

Some truths about effective values: See complete article.

Some effective guidelines:

  • Leaders can begin the process of values clarification and specification, and then get staff at all levels involved in discussing and modifying them.
  • At each level, managers should lead discussions and reinforce organizational values with their actions.
  • Feedback must go in all directions, not only downward.
  • Create written statements through an iterative process that never ends, so people have an opportunity to buy-in or leave on their own.
  • Values become powerful through examples that demonstrate, “When that happens, we do this”
  • Stories are the best way of spreading values in action.
  • Effective implementation occurs when leaders work in concert with other leaders, and when managers work with their teams and interface with other managers to give immediate feedback – private and public.
  • Poor technical performance and out-of-control behaviors, such as physical violence and embezzlement are usually easy to measure compared with behavior that reinforces or opposes attitudes and relational-communication processes.
  • Values begin to affect behavior when they are evaluated, praised, rewarded and punished, using as rigorous and non-bureaucratic a process as possible.
  • Internalization of values takes time and actually never ends, because people often hesitate and fear reprisals, and there are always new situations and new staff.

There are no formulas, but there are guidelines. If you consistently live your values, no extra effort is required.  It’s second nature for you.

Often, individuals need coaching and organizations need consulting to help them design and implement a plan that fits the situation.  Especially if that means changing a culture of entitlementTo get the help you need, call Ben at 1-877-828-5543.

Sue Shellenbarger’s article in the Wall Street Journal, “Are you a hero or a bystander?” will help you analyze your potential to be a hero.  It’ll give you clues as to whether you’re likely to step up in a crisis. The article is typical of a way of thinking that’s irrelevant, misleading and destructive.

Some of the hidden assumptions behind the article are:

  1. You are who you are; which is a product of the way you’ve been raised.
  2. If you have certain beliefs – the reasons people gave for why they stepped up in a crisis – then that will determine how you’ll act.  If you don’t have those beliefs, you’re stuck as a bystander.
  3. If we examine the factors that people give for why they act brave, then we understand heroism and we can replicate it.

That approach is a dead end and a waste of time; it’s all mental and irrelevant in human affairs.

Instead, try a much simpler approach:

  1. Confront your fears.
  2. Decide how you want to act in any 10 recent examples that have made the headlines – the shooting in the movie theater in Aurora, Colorado, witnessing a car crash, hearing someone scream for help, etc.
  3. Train yourself to act the courageous way you want to without thinking in the moment.

I know that sounds too simple but give it a try.

Remember, that’s the way we train cops, firefighters, paramedics, EMTs, etc.  That’s the way we train football, basketball and soccer players.  They do the drills over and over and over until they react the way they want without thinking.

For example, only a small percent of us will go to war, but a large percent of us will witness harassment, bullying and abuse.  How do you want to respond in the moment?  Do you want to be a bystander or spectator?  Do you want to be a witness or a defender?

Train yourself – discipline and preparation.

Remember Captain Chesley Sullenberger.  He’s the pilot who put that commercial, jumbo jet full of passengers down in the Hudson River with no loss of life.  He didn’t crash into Manhattan, which would probably have killed thousands.  How did he know what to do?  He’ll tell you that he heard of something horrific when he was about 11 years old, when people simply looked away instead of being courageous.  He vowed he’d always act bravely and he trained himself to be prepared so he could act effectively.  Discipline and practice.

Never accept that you are the way you are – fixed in stone – because of the genetics, family of origin, beliefs, values and attitudes you grew up with.

History is not destiny.

Instead, determine how you want to be and then train yourself.  It’s the only way to have a chance to be the person you want to be.

It’s your life.  Be the hero of your life.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Suppose your toxic parents want you to forgive them for the way they treated you years ago.  They sound sincere and they say that they need you to nurse them now that their health is failing.  They don’t have enough money to live well so you should support them like they once supported you.  Also, they need your help to deal with a health-care bureaucracy they don’t understand. Can you forgive them and do what they want?

Forgiveness is a loaded word. To most people, especially toxic ones, forgiveness means not only you opening your heart to them, but also you giving them what they want.  At the very least it means increased relationship and, usually, endless arguing and debating, endless servitude.

But, suppose also that, trying to help them, you’ve bounced between anger and feeling guilty.  Suppose that the last ten times you’ve forgiven them and tried to be a dutiful child, you’ve gotten entangled in painful interactions.  Every time you get close, they try to control you and you feel angry again.  They don’t listen to your needs; they think their need to have you help them is more important than your values of independence and freedom.

Forgive them and move far away – physically, mentally and emotionally. What I mean by that is:

  1. Forgive them, have compassion for their struggles, and also stop thinking about them – about 2 minutes a week might be okay.  Forgiveness means that you don’t replay all the old incidents; you don’t get angry; you don’t try to justify yourself in your eyes or theirs; they occupy very little of your mental and emotional space.
  2. Get far away physically so there are no more incidents that will trigger you again.  End contact by telephone, email, social networks.
  3. Test the relatives and acquaintances.  Who begs you to relieve them of the burden of taking care of your needy parents?  Who tries to twist your arm so that you take care of those toxic parents?  Who tries to convince you that you still owe those toxic bullies loyalty and duty?
  4. You don’t have to confront your toxic parents.  You can simply tell them the way it is for you – calmly, firmly; no debates, no arguments, no justifications, no asking for their approval or permission.  Don’t waste your time in further confrontations.
  5. When they pursue you, keep your distance.  Don’t engage.  Of course they won’t respect your desires and boundaries.  They’ve always known what’s right.  Disappear again.

Think of your personal space as a target with a bull’s eye and many concentric circles going out from the center.  The more toxic people are, the further away from the center of your life you move them.  Every time someone pollutes your environment, for whatever reason, move them at least one circle further away from you; or more if they did something you particularly don’t like.

If someone apologizes, do not move them closer.  Watch their behavior.  How long before they revert to the old harassment, bullying or abuse?  Keep moving them further away.

What if they don’t want you to forgive them?  They just want you to forget what happened and do what they want and need now.

What if they’re angry at you for what they claim you did?  What if they want you to apologize to them before they’ll forgive you?

In what circle do you want to put your toxic parents? You’re in charge of your personal space.  “Because I want to” is more than sufficient reason for placing them in any particular circle and moving them closer or further away.  At what circle do you drop them off your map?

I’d also take the same approach with toxic friends, extended family and adult children.

It’s your life; take charge of it.  Be the hero of your life.

Many situations are examined in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids.”

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Suppose you’ve bitten the bullet and fired an employee for cause such as fraud, harassment or behavior inconsistent with your organization’s values.  And now your reputation is being tarnished because the employee and his friends are bad mouthing you.  They want to generate fear of and antagonism toward management. To read the rest of this article from Business First of Louisville, see: Managers must be proactive to effectively handle smear campaigns http://louisville.bizjournals.com/louisville/stories/2006/11/06/editorial4.html

Your overall goals are to resist the insidious smear campaign, maintain your reputation and establish the company’s support of its values and integrity, especially when dealing with sensitive personal information.  But, even though you have good evidence to justify firing the employee in question, you can’t reveal confidential, personal information in your defense and you want to minimize the risk of a defamation claim.

How can you get your side of the story across?

Here are some suggestions – see the complete article:

A great cue card for a conversation is: “We don’t discuss our employees’ personal issues with their co-workers because those issues are confidential.  I’m sure you wouldn’t want your personal issues discussed with others.”

“Unfortunately, sometimes, employees who have left the company or their supporters provide incorrect or incomplete information about their separations.  This starts rumors in the workplace and is very disruptive.  I’m glad that you came to me with your concerns.  I hope you understand that we need to take the ‘high road’ and continue to maintain these matters in confidence.”

Of course, some people will enjoy thinking the worst of you but most people will give you the benefit of the doubt if they’ve come to trust your integrity and judgment.  They’ll base their judgments on what you say and do day-to-day, before there’s a situation like an employee’s sudden dismissal to deal with.

If have a reputation for being open, honest and trustworthy, your employees will be more likely to accept that you acted with cause even if you can’t outline the specifics.

But if you’ve earned a reputation for being arbitrary and autocratic, employees will believe the worst – no matter what really happened.

Ultimately, you expect good employees to understand the need for confidentiality.

In addition to value statements containing general words such as trust, integrity, honesty and respect, specifically state company values as situational expectations of behavior. For example:

  • We aren’t negative, don’t grumble, don’t feed the rumor mill, and don’t leave anonymous hate mail.  If we have an issue with someone or some decision that affects performance – not just a matter of personal taste or style – we go directly to the source and talk appropriately and professionally.
  • If we don’t get what we want, then continued participation in negativity, the rumor mill and smear campaigns is participation in a one-sided attack on management, and will be evaluated as behavior below standards of team performance.

Sometimes, the smear campaigners, like terrorists, will attack you for stifling free speech.  Stand your ground.  We always put limits on what we say in public.  For example, free speech does not include shouting “fire” in a crowded theater, slander or promoting treason.

Legitimate leaders must take a strong stand to resist smear campaigns or they’ll create a power vacuum that will attract the most hostile and ruthless seekers of power.

O, the basic trap of enmeshment and co-dependency; when we think we’re responsible for someone’s happiness, for doing what they want.  Both men and women willingly give up their lives to serve others. Of course, overt and covert (sneaky, manipulative, narcissistic, critical, controlling) bullies try any way they can to get us to shoulder that burden.  Sometimes they just want to be catered to but often they actually believe that they’re entitled to our serving them.  Both men and women can be demanding.

Tom’s ex had jerked him around for years before Tom finally couldn’t take any more and divorced her.  Even though he got custody of their son, his ex continued to try to make Tom do what she wanted.  She called him when she needed home chores and repairs, car repairs and computer fixes.  She wanted him to change the visitation times to suit her whims or convenience.  She wanted him not to find anyone else to be interested in.  Of course, she wanted money from him.

Why do we take on the responsibility to serve others? Tom had all the usual reasons:

  • He had made marriage vows. It was important to honor his pledges, to never go back on his word.
  • He was raised to adjust and accommodate to what other people wanted.  Some of his old rules, values and beliefs were that he shouldn’t push what he wanted, that nice people tried to make others happy before they made themselves happy and that he shouldn’t be selfish.
  • One way she’d previously controlled him was by vindictive retaliation; she’d harass and abuse them relentlessly.  He was afraid that if he disagreed or upset her, she’d blow up like she’d always done and attack him and his son verbally, physically or legally.  He didn’t want to make it harder on his son, even though he was now 16.
  • The other way she controlled him was through blame, shame and guilt.  If he didn’t do what she wanted, her feelings would be hurt and it’d be his fault.  He couldn’t stand to make her cry by asserting himself over matters he thought “trivial”.  He convinced himself that it was easier to give in; then he’d waste less time defending himself from her emotional outbursts.
  • He didn’t think he should ever say anything bad about her to his son.  He thought that boys need to love their mothers.  Even though his son was a teenager and didn’t want to see his mother, Tom felt he should force them together.
  • He looked for the path of least resistance.  He still hoped that if he was nice and forgave her, if he appeased or gave in to her, she’d reciprocate and give in to him graciously next time.  Why fight when he could simply do what she wanted?  He’d learned that she’d never give up, never forgive or forget.

Intellectually, Tom realized that none of his approaches had ever worked with her.  She’d never relent or reciprocate in return for his appeasement, begging, bribery or reasonableness.  He knew she was a negative, critical, controlling boundary pusher who kept trying for more once she got something she wanted.

But emotionally, he still looked for the easy way.  It was as if the fight over the divorce had used all his strength, courage and determination.

Underneath all the psychoanalysis, he still felt responsible for making her happy.  She’d once been his wife.  She was the mother of his son.  He was an enmeshed, co-dependent caretaker.

Children are often the reason people finally act. Eventually, Tom realized that if he gave in to her desires he and his son would never be able to live lives of their own.  Also, he’d be giving into his cowardice and a false sense of responsibility.  If he gave in to her narcissism and self-indulgence, he’d be exposing is son to a lousy mom.  He’d be setting a terrible example for his son.  His son came first.

Finally, he realized that she was not the center of his world or his son’s.  We’re all responsible for anything a court requires, like alimony, child support and insurance.  But she was responsible for her own happiness.  He and his son were responsible for theirs.

People divorce to go their separate ways as much or as little as they want, but they are no longer responsible for and intimate with each other.  Tom can wish her well but it has to be from a distance and he has to be not responsible for her.  He has to protect himself and his son from her clutches.

He realized that he’d trained her to think that she would eventually get her way if she forced him angrily or manipulated him through blame, shame and guilt.  Now he’d have to train her differently – and legally.

Some common variants of this care-taking pattern are:

  1. Elderly parents – even though they were bullying, abusive, demanding, harassing and crazy; even though they brutalized you sexually, verbally and physically all your life, now they say you owe them or they plead poverty or helplessness.
  2. Adult children – they may be incompetent or crazy; they may be lazy, greedy or narcissistic, but now they want to be dependent and they want you to support and cater to them in any way they want.
  3. Extended family – they know better than you do about what’s right and they’re totally demanding and/or totally needy.  They say, “You wouldn’t want to disrupt family unity and cohesion by being difficult and uncaring, would you?”
  4. Toxic friends and co-workers – they need you to help or rescue them, to make their lives work for them.
  5. Clients – many mental health professionals, body workers and healers feel responsible for curing their clients.

Nora Ephron (“Silkwood,” “Sleepless in Seattle,” “When Harry Met Sally,” “You’ve Got Mail”) said that as she got older she decided she needed a list of people and things she simply was not going to think about any more.  In many ways it’s the opposite of a bucket list and just as important.  She started by putting a lot of celebrities in her “Ignore Bucket.”

In order to have the physical, mental and emotional space we need to make the life we want, in order to stop bullies and our self-bullying, we also need an “I’m not responsible for” list.  As a start, Tom put his wife on his list.

Who and what are on your list?

Clara had finally created a family life with her husband and three children in which they could open up their feelings, fears, hopes and dreams and know they’d be listened to with understanding, caring and tenderness.  They wouldn’t stab each other in the back, throw up old mistakes and fears, put each other down or try to control the turf.  Instead, they’d be polite and civil in sorting through disagreements and in trying to find solutions they could all live with.  Acts of charity and compromise would be reciprocated. But with some of her extended family and some of her co-workers those tactics and her principles of openness, honesty, kindliness, consideration, compromise and tenderness got her routinely bullied, putdown and taken advantage of.

She didn’t want to violate her most cherished beliefs.  She didn’t want to treat people as if they were evil; she wanted to see the good in them.  She didn’t want to turn into a self-centered, narcissistic, uncaring, vicious, manipulative control-freak in order to protect herself.

So what could she do?

Let go of prejudices and abstract principles. Clara saw that as much as she wanted to see the best in every member of her extended family, she often was treated by their worst.  Their spirits might be pure but their personalities ruled their behavior.  After decades of contact, the alcoholics and rage-aholics still lashed out at her if she was in their line of sight, the jealous, manipulative, negative relatives still whacked her with their poisoned tongues; the weak and insecure relatives still put her down in order to puff themselves up.

No amount of sweetness, no amount of holding back and biting her tongue, no amount of defending herself and her family, no amount of asking politely, no amount of offering to compromise had changed their behavior.

After one particularly brutal family occasion, she saw things as they really were: she had held back because she hadn’t wanted to give up on them, she hadn’t wanted to see them as evil, she hadn’t wanted to hurt them in retaliation.  Her values and principles were leading her to put her head in the dragon’s mouth – her need to treat all people the same way no matter how they’d treated her; her hope that if she was nice enough, they’d be nice in return.

So what could she do?

Test the world – nature and people. Clara finally broke through to a new way of being in the world.  Instead of having universal principles determine how she’d act, she’d test the world and let nature and people tell her the way they were.

Of course, she’d already done that with nature.  She’d already figured out how to live in a world where things fell downward, where if she turned her steering wheel she’d go in a certain direction, where if she didn’t put gas in her car or charge her cell phone they wouldn’t work.

Now she’d test other people, not herself.  She’d assume that when people were nasty or blamed on her, that didn’t tell her anything about her.  Because they weren’t happy didn’t mean she was a failure or bad person.  She didn’t need to wallow in blame, shame or guilt.  She didn’t have to do everything to please them, it wasn’t necessarily her fault.  What they said and did told her about them – their habits, standards and ways they related to people; what they wanted and how they tried to manipulate, coerce or verbally abuse other people in order to get their way.

Create an environment that’s rich, gracious, inspiring and thrilling. Clara finally realized that her most important value or goal was to create and maintain the wonderful environment she had with her immediate family.  She’d do her best to create as much of that as she could in other areas of life – with her extended family and in the workplace.

But did she have to let everyone in or could she be judgmental?

Let people show us how they’re likely to act and what it will take to protect ourselves. Every person had shown Clara what treatment to expect from them.  They’d also shown her what to do to get them to stop hurting her.

Some people showed her they’d reciprocate kindness with kindness.  Others told her that to get them to stop hurting her, she might have to smack their noses (figuratively, verbally or literally) just like when she was training her dog.  Sometimes she might have to maintain a distance of 2,000 miles and no phone or internet contact.  She’d simply have to pay careful attention to how they acted, not what they said, and adjust her tactics accordingly.

Clara would not have to judge their identity or try to decide whether they were good or evil.  She would not get involved with their reasons, excuses or justifications.  She’d simply be discerning and accurate about their behavior.  She’d also assume that they’d continue behaving the way they had until she got long-term evidence of change.  Then she could decide whether to trust that change – tiny bit, by tiny bit.

Use different tactics to succeed in different situations. Clara had a lot of control within her extended family as long as she was willing to invite people into her environment if they behaved in a way that supported it and to exclude people who might pollute or destroy it.  Acting that decisively would probably result in huge rifts in the extended family, but Clara had to decide what was more important for her.  Then she could adjust her approach depending on the situation and people involved.

At work, Clara had less control.  But, if she had the strength, courage and determination, she still could adjust her tactics.  She could see the few people at work who had taken advantage of her and she knew, in her heart of hearts, that because she’d tolerated their hostility and attacks, they’d simply become bolder.  The more she had allowed them to push her boundaries, the more they’d push.

She knew she’d have to assert herself and learn to push back.  She needed to free herself to push back and learn to use her tongue and political savvy to get them to focus on someone else.

But did protecting herself make her a bad person? She decided that it didn’t.  Those bullies, like many pets, had showed her what it would take to get them house-trained.  And now she was willing to do the training!

When she adjusted her tactics to fit the different people, she was able to stop their bullying.

Sneaky, manipulative, covert bullies try to force us into difficult, all-or-none choices.  They figure we won’t make the hard choice; we’ll choose them instead.  Don’t accept the choices they present to us. Don’t give them control of how to look at things. For example: Tim’s first wife had died 20 years ago and he’d been happily married to Jennifer for 15 years.  She’d tried to be a good step-mother to Tim’s daughter and son, despite hatred and intense provocation, especially from Tim’s daughter, Coral.

Coral was now 28.  She’d harassed, abused and bullied Jennifer all during her upbringing.  Two years ago she’d even slapped Jennifer in the face.  Coral’s excuse was always that she was still suffering because her mother had died, because Jennifer didn’t give her everything she wanted and because it was Tim’s fault that he wouldn’t defend her.

Actually, Tim had been riddled with guilt and, although he’d pleaded with Coral to be nicer to Jennifer and to himself, he’d never enforced any consequences that mattered to Coral.  In fact, he’d trained Coral to believe that if she was nasty and negative, and threw temper tantrums long enough, he’d relent and give her what she wanted.

Jennifer had always felt like a second-class citizen, lower on Tim’s priority list than Coral.  Tim always excused Coral by saying that she was young and still suffering from her mother’s early death.  He excused his tolerating Coral’s behavior, his not protecting Jennifer by saying that eventually, if he loved and forgave Coral enough, she’d come around.  He didn’t want Coral to feel unloved.

Jennifer thought Tim simply avoided conflict with his daughter because she’d never be reasonable, apologize or compromise.  He gave Coral control because Jennifer was reasonable and understanding, so he could more easily ask her to give in.

Finally Coral had the leverage she wanted.  She gave birth to Tim’s only grandchild.  Then she laid down the law.  He’d have to choose: either her and his grandson or his wife.  If he chose Jennifer, he’d never see his grandson and Coral would bad-mouth him to everyone.  She’d also turn his grandson against him.

There are many other examples in which bullies below the radar try to force these difficult choices on us:

  • New husbands or wives who try to force spouses into choosing between them or the kids from a previous marriage.  It’s especially difficult on the parents if the biological kids are going through a troubled time and spreading their unhappiness around.
  • Toxic parents who want us to choose between them or our spouse.

In all these examples, a bully presents us with a difficult choice: them or someone else we love.  In all these examples, we know the truth we’ve been trying to avoid acknowledging: someone we love is bullying us.  They’re trying to beat us into submission in order to get what they want.  We also know the difficult truth: if we give in to this blackmail, it’ll never end and the price will keep increasing.

So what can we do?

In all these examples, the same process opens the door to the rich and grand future we yearn for:

  1. Accept that we’ll never get what we want if we give in to blackmail. Accept that the blackmailer wants to control our lives – they want to tell us what’s right and what we must do; or else.  Accept that we’ll never change these narcissistic predators by begging, bribery, peace-making, the Golden Rule or unconditional love.  Tim had to accept that although he loved his daughter, he didn’t like her and he dreaded any interaction with her.
  2. Decide what behavior we must have and what we will tolerate in our personal space. Forget about the name of the relationship and focus on the behavior. Set high standards for how people have to behave in order to be invited into our space.  What values are more important than which others?  What’s the life we want to live, given the givens that other people try to force on us?
  3. See the choice for what it really is.  Tim finally saw that the choice was not between his daughter or his wife; it was between being beaten and controlled by his daughter or his life. In order to have the life he yearned for, he had to choose to be a person worthy of that life.  He had to have the courage of his deepest desires.
  4. Protect our personal environment from pollution, even by those we love.  That meant that Tim had to act with courage and determination to defend his personal space from any toxic polluter, even from his daughter and from the weakest, most needy, most cowardly part of him.

By choosing the life he wanted, which he shared with Jennifer, Tim chose the possibility of a wonderful life.  He and Jennifer started doing things they’d always wanted to.  They stopped wasting their time thinking about Coral.  Tim stopped being depressed and riddled with shame and guilt.  They started being happy.

But what about Tim’s broken heart because he couldn’t see his grandson? There’s no way around that.  Tim’s daughter was adamant: she wouldn’t let him see his grandson.  However, we must remember that we can never appease predators and vampires.

But eventually, Coral and her husband divorced and her husband, who had finally seen how Coral operated but was no longer afraid of her, let Tim and Jennifer bond with his grandson.  Eventually Coral needed money and Tim had to decide if he wanted to put her on a pay-for-play plan.  Should he give her a little money each time he and Jennifer saw his grandson?

For some examples of different tactics, see, “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

We want to be people of our words; we want to be ethical and honest, and have trustworthy character; we want to do our duty.  But sometimes our loyalty to our vows – especially our marriage vows and vows to take care of parents or children – makes our lives a living hell and also sets a terrible example for our children. Deep in our hearts we know we must stop being loyal to those vows or our lives and spirits will be destroyed. But how can we stop honoring our vows?

Some examples:

Some examples:

  • In public we pledge many things in our marriage vows. But suppose our spouse turns out to have deceived us and reneges on their side of the vows?  Suppose that husband turns out to be physically, mentally and emotionally abusive?  Suppose he harasses, controls, bullies or abuses his wife?  Supposes he justifies his actions by saying that he’s the head of the house and she must do what he says?  Or suppose he blames his lack of self-control on her and uses threats, guilt and shame – his rage and violence are her fault and if she did what she should, he’d treat her better?  Or suppose that wife turns out to be manipulative and controlling?  Or supposes she’s lying, crazy and always verbally, emotionally and physically abusive in order to beat the husband into submission?
  • In private we may pledge many things to our parents, especially as they get older. But suppose they’re narcissistic, demanding, bullying and toxic.  Suppose they squander all their money against our advice and then they insist we spend all our money on them – either taking care of them or sending them to an expensive, assisted living facility?  Suppose they are relentlessly critical, scolding, chastising, whining, complaining and demeaning, and nothing we do is ever good enough?  Suppose they are vicious in private but sweet as sugar in public, so every thinks they’re saints while they act like devils in private?  Suppose they’re lying, manipulative and back stabbing – they praise their favorite child, put us down and leave everything to the favorite while we’re the ones taking care of them?  Suppose we think we’re responsible because they raised us, we think we owe them and we still want their approval?  Suppose we feel guilty if we think of acting like ungrateful children and abandoning them in their hour of need?
  • In our hearts we pledge to take care of our children until they can take care of themselves very well. But suppose they’re 40 and still living with us because they never took our advice and never got good careers or married the right person or held a job?  Suppose our toxic children are rotten to us until they need something?  Or they threaten to deprive us of our grandchildren unless we give them everything they want, even to divorcing our spouse, whom they hate?  Suppose they still act like spoiled, vicious, toxic teenagers, blaming us for all their failures, feeling entitled to everything they want, full of sneering sarcasm, back-talk, temper tantrums and demanding that we slave for them?  Suppose we still think that if we love them enough, if we’re nice enough to them they’ll finally grow up and become successful?  Suppose we’re afraid they’ll fail completely and end up homeless if we don’t give them everything they want?

Those are horrible scenarios but all too common.

Probably, we’ve discovered the hard way that we can’t make things better by being peacemakers.  Tactics like begging, bribery, endless praise, appeasement, ‘second chances,’ forgiveness, sympathy and unconditional love, and the Golden Rule usually encourage more harassment, bullying and abuse.  We won’t get the results we want; we won’t stop emotional bullies or physical bullying unless we’re clear about which values are more or less important to us.

So we wallow in negative self-talk, perfectionism, blame, shame and guilt.  We get discouraged, depressed, despairing and easily defeated.  We lose our confidence and self-esteem.

Often, we stay stuck in those versions of hell because we gave our word and we’re people of integrity – even though they broke their side of the bargain, we understand how hard it has been for them.  We think we must honor our pledge or we’d be just as bad as they are.

I say that’s a big mistake. I say, “Choose life, not a slow spiritual and emotional death.”  I say, “Examine your hierarchy of values and get clear about which values are more important to you.  Then honor the most important ones gracefully and cheerfully.”  And make yourself cheerful living a great life with your choice.

Don't be a victim waiting forever for other people to grow up or change or die.  Don’t suffer in silence.  Use your own power.  Say “That’s enough!”  Say “No!”

Often, we avoid examining that hierarchy of values and discarding those early vows until we are forced to.  We may not be willing to protect ourselves but we will act resolutely to defend others.

For example, our crazy or bullying spouse abuses the children and only then does our spirit rise up with fierce determination to protect our children.  We discard that marriage vow for the sake of something much more important than loyalty to a toxic spouse – loyalty to our children

Or the toxic parents are so abusive to our spouse and children that we take the power we need to protect what’s more precious than our toxic parents – our marriage and our children.

Or our toxic children are so vicious, nasty and abusive that our spirits will stand no more – we’ll protect our marriages, our health and our retirement funds from the energy vampires who want to suck us dry, even if they’re our own children

For some examples of different tactics, see, “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up,” “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Sometimes we must fight ferociously to stop bullies at school, at home and in the workplace because the responsible authorities won’t act, despite the evidence. But other times, we are the problem.  We have conflicting values we can’t choose between so we don’t act effectively; we stay stuck – uncertain and indecisive.  We vacillate instead of acting with determination and perseverance.  We give in.

A few examples in different areas of life are:

While many other values and reasons can factor in, including important ones like keeping a job that puts food on the table or even survival.  I hope you can see that if all of our values are held to be equally important, then when they contradict each other, we’ll be stuck.  Or, if one value is always held to be most important, for example, non-violence, or being nice and sweet, or never disagreeing or upsetting someone, then we’re guaranteed to fail in some situations.

The way out of this impasse is to:

  1. Rank our values in importance; have a hierarchy of values. Then we know which one is more important in which situations.  For example, is it more important that your children have contact with an angry, hostile, bullying, controlling, abusive, brutal parent because children need parents or is it more important for your to set an example of standing up to bullies and protecting them from being beaten, even if that means they don’t see that parent?
  2. Honor the most important values first. Don’t honor a lesser value if that means you won’t be able to honor a more important value.  If honoring a more important value conflicts with a lesser value, honor the ones that are most important.
  3. Plan a strategy that’s most likely to succeed. Children tend to blurt things out.  They think that if they’re right, that’s enough.  Everyone will follow them or some protector will rescue them and make things right.  Adults know that in order to succeed we often have to be careful in how we do things.  And there may be no rescuer, no matter how right we are or what we think we deserve.
  4. Carry out the strategy with single-minded focus, determination, courage and perseverance. Be relentless in a good cause – your most important values.
  5. I am not recommending situational ethics; I am recommending situational tactics.

We won’t make things better for ourselves or our children by being a peacemaker.  Tactics like begging, bribery, endless praise, appeasement, endless ‘second chances,’ unconditional love and the Golden Rule usually encourage more harassment, bullying and abuseWe won’t get the results we want; we won’t stop emotional bullies or physical bullying unless we’re clear about which values are more or less important to us.

If we don’t create a hierarchy for conflicting values, we’ll wallow in negative self-talk, blame, shame and guilt.  We’ll get discouraged, depressed, despairing and easily defeated.

We can use many techniques to clarify our patterns and to prioritize our values in a way that will make us more effective and successful.  The take-home message is always to cut through impasses and solve our problemsDon't be a victim waiting forever for other people to protect you.  Use your own powerSay “That’s enough!”  Say “No!”  Stopping bullies is more important than never using violence.

For some examples, see “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up,” “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

You’ve seen the sign, or some variation of it: “Clean up your mess.  Your mom doesn’t work here.”  It’s an obvious reminder to the slobs among us that they’re a real problem. But there’s a flip side to this problem: the office “mom” – male or female – who cleans up after the slobs.  That may sound like a good thing, but office moms create their own set of problems.

Office moms come in two flavors; those who clean up the physical debris left by others and “e-moms” who try to clean up other people’s emotional garbage.

To read the rest of this article from the Cincinnati Business Journal, see: Office moms, slobs, princesses stir up distracting soap opera http://www.bizjournals.com/cincinnati/stories/2007/06/25/smallb5.html

There are people who leave physical messes and people who leave emotional messes like hot-tempered, hostile staff no one wants to tangle with and bosses who want go-fers to take care of their personal, menial chores.

The fact is some people are lazy, uncaring and irresponsibleThey act like overgrown children or arrogant princes/princesses expecting to be waited on.  You have to decide which values matter most.  Is it leaving people alone, because of politeness or fear, or setting and enforcing communal standards of behavior, despite resistance?

If you ignore slobs, resentment will grow among staffers who get stuck cleaning up other people’s messes.  Weak staff will also want slob privileges.  Resentment will destroy productivity.

Volunteer office moms clean up other people’s physical messes.  Acting out of courtesy or martyrdom, office moms appear to be benevolent.  But even if they’re happy cleaning up after others, there’s an insidious side effect that can cost more than the immediate benefits.

When someone caters to grown “children,” the latter tend to remain children.  Lack of responsibility about break rooms usually leads to lack of responsibility about team effort.  It spreads to messy, worthless paperwork and incomplete projects.

The most insidious and destructive side of the slob-mom equation are people who dump emotional garbage around the office (e-slobs) and their partners, e-moms, who listen sympathetically and try to clean up the messes.  E-slobs continually vent their hurt, frustration, complaining and criticism.  They want support for personal agendas.

One variant of e-slobs are bosses who want emotional voids filled by endless praise and unconditional love.  They often create loyalty tests for you to prove your love.  For example, they’ll demand that you miss important family events in order to wait on them over trivial matters.

E-moms encourage melodrama and make feelings more important than productivity.

Of course, you want your staff to care about one another, but e-moms and e-slobs take a tremendous toll on overall productivity.  You need to intervene quickly if you have a slob team.

E-moms, e-slobs and princesses create the same symptoms.  Performance decreases.  Behavior sinks to the lowest level tolerated.  Narcissists, incompetent, lazy, gossip, back-stabbing, manipulation, hostility, crankiness, meeting sabotage, negativity, relentless criticism, whining, complaining, cliques, turf control, toxic feuds, harassment, bullying and abuse thrive.  Power hungry bullies take power.

Don’t be a slob or dependent boss who needs an office mom.  Don’t look for a warm, soft, friendly shoulder on which to cry at work.  And don’t waste work time on melodrama.  Handle your feelings on your own time.

On the flip side; don’t be an office mom.  You won’t make things better being a peacemakerBegging, bribery, endless praise, appeasement, endless ‘second chances,’ unconditional love and the Golden Rule usually encourage more harassment, bullying and abuse.  Stop emotional bullies and stop bullying.

Work is about work, not soap opera.  Stick to that agenda and you’ll be better off.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Nowadays, even young children talk back, roll their eyes, are sassy and snarky, and demand to know why before doing what parents want.  These kids act as if they can set all the standards, know everything and are entitled to express their thoughts and feelings in any way they want about anything. Many parents think this is their toughest disciplinary problem.  Many parents want to know why this behavior has trickled down from teenagers through tweens to children.  Is this behavior the result of the bad influence of the media – television, movies, internet – or their peers?  If so, these parents think, how can we control what children are exposed to?

These parents are looking for their solution in the wrong place.  These parents want to change the whole world so that the world sets the behavioral standards they want for their children.  These parents are looking outside themselves for the answer to what they see as a problem, when the answer lies within them.

Some hidden assumptions of the parents I’ve seen are:

I disagree with all of those assumptions. The problem is the well-meaning parents who won’t set the boundaries, limitations and standards, despite the difficulties.

It’s really simple, although not necessarily easyAnd it’s not a new difficulty.  We parents must:

The sooner we start, the easier it will be.  However, even if they’re a year from leaving home, start this minute.  Don’t let them think that the best way to get things from people they need (us) is to be nasty to them.

I’m not talking about becoming a bully, a “Tiger Mom.”  I am suggesting that we stand up to our responsibility to set standards that will help kids succeed in the world.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Many people believe that forgiveness – complete, unconditional and true – is necessary for spiritual development and for stopping bullies. These people struggle so they can see all people as completely spiritual and good, they strive to love them unconditionally, and they aspire to rise above earthly concerns and values.  That makes them feel very spiritual and virtuous.

However, much more often, I see the trap that “ineffective forgiveness” leads people into.

There’s a better way – “effective forgiveness.”

What I see are the many women and men who I’ve coached or who have written comments about their years of trying to love and forgive bullies who haven’t changed and who continue to harass and abuse them and their children.  Ineffective forgiveness becomes a trap when:

  • We don’t stop thinking about the incidents and we generate the same repeating cycle of strong emotions.
  • We don’t take precautions so the bully repeatedly attacks us.
  • We don’t learn how to avoid the same traps or how to stop bullying by toxic, selfish, narcissistic bullies’ sneaky manipulations, control, back-stabbing, or overt violence or threats of violence.

Ineffective forgiveness means that we hope the other person won’t be mean or nasty next time.  We hope that our believing this bit of wishful thinking helps bullies become better.  And to show that we’ve forgiven, we must put ourselves back into the same position in hopes bullies won’t take advantage of our good nature and kindness.

Ineffective forgiveness means people have put the value of forgiveness and the value of self-protection at the same level.  This trap leads to despair, defeat, depression and, maybe, suicide.

Almost all of the women who have interviewed me on radio and television were raised to be “nice girls.”  Their mothers taught them to forgive the mean girls who tormented and terrorized them, because those girls must have had terrible home lives.  They were taught that it was wrong to fight back and to protect themselves.

This kind of ineffective forgiveness doesn’t stop relentless bullying at home, at school or at work.

What do we try to gain by replaying incidents of bullying and abuse? Replaying is a motivational strategy.  We’re trying to develop enough fear or pain, suffering or sorrow, isolation or depression, anger or rage so that we’ll finally take steps to protect ourselves.  We’re trying to develop enough energy to act effectively.

Therefore, once we know that we’ll protect ourselves, we can stop the rehashing the incidents, stop regenerating the strong emotion in order to keep us suspicious and alert.  Then we can forgive effectively.

What are the goals of effective forgiveness and what do we usually require to get there?

  • The goal of effective forgiveness is simply to stop thinking about the other person so they occupy no space in our mental or emotional worlds.
  • In order to relax our vigilance, either we have to know that the perpetrator won’t try bullying us again or that we’ll protect ourselves, naturally, automatically and easily, if they ever try again.  Because we’ll stop them automatically, we don’t need to replay and re-analyze all the terrible incidents to keep us on guard and full of energy.
  • Sometimes we’ll get bullies out of our environment, off our isle of song, but sometimes we’ll allow them to stay, although we’ll protect our personal space next time.  Effective forgiveness does not mean that we must still relate to them in the way they want.  Whoever tries to require continued interaction as evidence of “forgiveness,” is still trying to control us.
  • Usually, we test a bully’s sincerity by requiring public apologies and amends.  If they won’t do these, we correctly don’t trust them.  Even if they do these, we still can choose to get them out of our space.

What if no apologies or amends are possible? I saw a program about the Amish in America, in which a portion was devoted to a young man who invaded an Amish school, sent all the boys out and started shooting all the girls. He killed five and seriously wounded more.  Then he killed himself.

What can we say?  There are no apologies or amends that would make that okay.

I’m saying that in such cases, the task of the Amish families is not to forget, but somehow to move on with the children who are alive and with each other.  Whatever they can think and do to reduce this horror to a size that makes it only a part of life, to a size that still allows them to find joy, for the children to grow up and love and have their own children, whatever allows them to do that is effective.  If they use the work “forgiveness,” that’s fine.

How can we forgive ourselves? Follow the same approach.  Beating ourselves relentlessly; negative self-talk, self-bullying, self-doubt, self-questioning, perfectionism, blame, shame, guilt and self-flagellation are simply ways of continuing to remind ourselves to do better.  But that’s a hard way to keep the reminder in mind.  The price is pretty high – loss of confidence and self-esteem, loss of will and determination.  When we change our way of being in the world, so we know we won’t act that way again, we won’t need the self-bullying.  Or when we make ourselves into people who are so filled with the best of us that we won’t act that way next time, we won’t need the self-bullying to motivate us to stay on track.

The goal of effective forgiveness is always about behavior:

No specific process is required or is the best, as long as we get to the goal.  Whatever our explanations, psychological rationalizations, excuses or justifications are for bullies’ behavior or whatever make us feel good about forgiving them, the only criterion that really matters is that we get to the goals of effective forgiveness – we don’t waste our time and energy obsessing on the bullies and we protect ourselves.

Notice that I haven’t gone into abstract discussions about the existence of evil, or whether bullies are sinners or whether this world of pain and suffering, of joy and beauty is real or whether it’s a delusion to see through.  Those considerations might be important to some people, but they’re irrelevant to learning how to stop bullies and to protect ourselves from their attacks.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Many comments are similar on the articles:

Abused, bullied and battered women often end their comments with some version of:

  • But I still love him.
  • Sometimes he’s nice to me and I still think I can change him, if only I was good enough.
  • He still says that he loves me.
  • I’m afraid to leave because I’m worthless and won’t be able to make it without him.
  • I’m afraid to leave because he’ll kill me.

Today, let’s focus on the idea that woman can’t dump him because they love him.  Of course the same reasons are true for men facing negative, critical, harassing, manipulative, abusive, bullying, battering women.

For a moment, forget what we were taught about love, especially the importance and moral value of unconditional love, when we were young – what it is, what it feels like, how we know we’re really in love and what we’re supposed to do when we feel that way.

Now that we’re adults, we can decide for ourselves what we want to call “love” and how we’ll act when we “love.”  Is love merely lust, or feeling complete or whole, or feeling that we can’t live without the other person?  Do those feelings mean that we’ll be happy because we’re mad for the other person or that we can work out how to live together?  If we feel those feelings, must we move in together and maybe get married?  When we love, must we believe what he says or accept whatever he does, must we be submissive and obey him, must we accept his reasons, excuses, justifications and promises, must we forgive or appease him endlessly, must we debate until he accepts our point of view..

As long as the answers don’t affect our lives, we might have fun speculating about those questions.  But even though love is usually accompanied by real feelings, it’s still an abstract concept that really isn’t a tangible noun, like a physical object is.

A more useful path is to choose how we want to be loved.  That is; what kind of behavior will we allow in our personal space, whether the actions are called “love” or “bullying” or “abuse.”

Also more useful is to choose which of our thoughts and feelings we want to follow in our lives.  Or, which feelings, if any, do we want to let blow us over or sweep us away.

Now that we’re adults with more experience, we can see that when we let some feelings sweep us away, we’re like a sail boat without a rudder or keel.  We’re blown whichever way the wind and current takes us.  We’ve lost control and we’ll never get where we want to sail to.  We’re at the mercy of external forces – his whims and actions at the moment.  Do we want to continue letting ourselves get blown away?

It’s even worse after kids come.  So many women make mistakes about which values are most important.  For example, they think that it’s most important that their kids have a father even if that father abuses and bullies them or only their mother.  Or they think that they most important value is never to say anything bad about their children’s father, even though their observations are accurate and especially necessary to reinforce what their children see and think.  People are being beaten and that’s being called “love.” Children must learn that they are seeing reality and they can trust their perceptions.  Covering up the truth or lying creates self-doubt and undermines their confidence and self-esteem.

I think that it comes down to knowing, in our heart-of-hearts, that we can’t let whatever feeling we call “love” take over our lives when that feeling keeps putting us and our children in harm’s way.  There are higher standards of behavior than that feeling we call “love.”  And that the word “love” doesn’t remove all the pain caused when narcissistic, righteous predators attack their targets.

If “love” means that we’ll never stop the perpetrator and never leave him, he’ll never stop bullying.  Why should he; he’s in control and gets what he wants.  If “love” means that the victim must follow the Golden Rule, never confront or upset the bully and only beg him to change, but never have serious consequences, we’ll never stop bullies.

On the other hand, if we love our spirits, our children and our high standards of behavior that are required in our personal space, then we can stop bullies or get away from their bullying.  The number one factor in changing the behavior of relentless bullies is serious consequences.

We know we must live up to our best aspirations and standards, we must demand only the best for ourselves and our children.  Don’t suffer in silenceWe must say, “No. That’s enough.  I won’t let our lives be ruined for that kind of love.”

Of course, it may be scary, dangerous and difficult to get away.  Of course, we may be poor and suffer at first.  But it’s the only chance we have to clear our personal space so that someone wonderful can come into it; someone who treats us good.  We must not be defeated by defeats.

Three steps are necessary:

  1. Taking power for ourselves, and counting on the strength and determination that will come to us when we keep making good decisions by dumping the jerk.
  2. Getting help to create a plan and carry it out with determination, perseverance, strength, courage and resilience.
  3. Having a wiser and more mature sense of love and which feelings to pay attention to.  That means straightening ourselves out so we’ll love better people who treat us well.

Feelings and thoughts are like the bubbles of carbonation on a soda.  They’re always, always, endlessly bubbling up to the surface and then drifting away.  Some of those bubbles can smell pretty bad.  Pardon the crudity, but we’ve all had brain farts.  And like the other kind, we know that if we wait a minute, the stinky, scary, self-bullying fears, put-downs and “shoulds” will drift off on their own.  We can decide not to act on them and simply let them go.  We can throw ourselves into other thoughts or activities to speed the process.

I’ve focused on bullying spouses, but the same can be said about demanding, bullying, toxic family members, like parents, siblings and extended family.  They bully and say that we should accept the bad treatment because we’re “family.”  But requiring good behavior is a better standard than tolerating bad blood.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Although each situation is different, bullies exhibit common styles, techniques and patterns.  These commonalities enable us see what responses are ineffective and also to develop responses that are effective to stop bullying. Whether in relationships, by our own children’s temper tantrums or nastiness, by false friends, at school or in the workplace, there is one rule of thumb that’s critical in order to stop bullies: Don’t suffer in silence.

For some relationship examples, see the comments to the articles:

Too many women see the early warning signs of bullying and abuse, but ignore them.  They feel the jealousy, the control, the verbal and physical abuse, and the isolation.  They’re criticized, chastised, belittled and demeaned endlessly. Their money is taken away.  Their children are brutalized.  Often, the sons imitate their father’s behavior.  Often, the girls grow up to think that such harassment, bullying and abuse are normal, and they should be prepared to accept it when their turn comes.  And yet, these women stay and suffer in silence.  Often, they say they love the bullyThey don’t make the critical step of saying, “That’s enough.  I’m gone or you’re gone.”

Of course, women can inflict the same punishment and pain on their spouses.

At school, too many kids suffer in silence also. Often, kids are physically intimidated into silence. Often, kids are too ashamed to reveal their guilty secret or they don’t think their parents can or will help.  Often, they accurately see that principals, teachers, counselors and psychologists won’t help them.  Often, they think it’s their fault; they must be doing something wrong or they must be bad people in order to attract so much taunting, teasing, harassment and brutality.  Often, other kids pile on physically, verbally and by cyberbullying.

Kids’ silence prevents effective action from the principals and teachers who would protect them.

As parents, we must learn to recognize the signs that our children might be subjected to bullying and abuse.  Sometimes, we must pry the truth out of our reluctant kids.  Sometimes, we must check their phones, computers and social websites.  Sometimes, we must investigate with parents of their friends or with teachers.  Sometimes, we must learn to force reluctant principals to act, even though that might violate our old beliefs or values.

Do-nothing principals promote, collude and enable bullies to flourish in the dark.  Do-nothing principals and teachers are a major factor in student suicides

In all cases, we must not be passive; instead we must respond. Suffering in silence inevitable leads people to feel like victims; helpless and hopeless.

We already know that minimizing or ignoring relentless bullies doesn’t stop them.  We know that trying to understand, forgive, appease, beg, bribe, be nice or reason with real-world bullies doesn’t stop them. The Golden rule doesn’t stop these ignorant, insensitive or narcissistic predators.

I’m not going into the many reasons that targets suffer in silence.  We don’t need a scientific study to analyze all the reasons.  If we and ten friends make a list, we’ll cover more than 90% of the reasons. So what?

What’s important is that whatever our reasons are, we already know we must overcome them.  We must act despite our feelings of reluctance.  Just like we wouldn’t be swayed by bullies’ excuses and justifications, we can’t give in to our self-bullying ones.

We must develop the will to stop bullying. I think of the will as the engine that gives us the power to go where we want to go.  The engine is the will to do whatever it takes to stop bullies – determination, courage, mental and emotional strength, perseverance, resilience, endurance, being relentless.  The old word, still perfectly good, was grit.

Of course, we need skills – learning how to steer.  But without an engine, all our skills, all our ability to steer, won’t matter.  Without an engine we won’t get anywhere.

Don’t suffer in silenceDon’t whine or complain; speak up.  Give yourself a chance.  Test the world: Who’ll help you and who won’t.  That tells you about them and whether you want to vote them off your island.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

I attended a wonderful presentation on cyberbullying and sexting by an officer from a local police department.  The question came up about spying on our teenagers’ phones and computers: “Do our teenagers have a right to privacy?”  That was followed by the question: “If we spy on our teens, how can they consider us friends?  They’ll never open up to us.  Won’t that thwart our efforts?” Let’s distinguish between two types of threats to our teenagers:

  1. Adult predators who lure them and groom them – whether to exploit them or to gain personal, family information to use against their parents.
  2. Other teens who will slam them, cyberbully them and share sexted pictures.

Although most parents worry about the first situation, most kids worry about the second or will blow it off as “Drama.”  But the answer is the same in either case.

My answers to the big questions about privacy are essentially the same as that officer’s:

  • Teenagers have no privacy.  I want us to know what our kids are doing so we can help them.  We’ve been there and done that and have more wisdom, even though they don’t think so.  If we don’t have wisdom, we should make learning a first priority.
  • As long as they’re dependent on us and we’re responsible for them, we must know.  They may be more technically savvy but we can learn enough.  That’s what our friends are for.
  • There are values more important than that they like us.  Some of these are that we protect them (even from themselves) as best we can and that they know there are limitations and boundaries they must obey.  Of course, I hope they understand.  But even if they don’t understand – especially when they think it’s not fair or they can take care of themselves – those are the “house rules.”

We hope that much of this can be preventative.  Wouldn’t we like to stop our daughter before she sends a nude photo to a boyfriend?  We can say, “How many of your friends’ parents are still with the boyfriends they loved forever way back in middle and high school?”  How many of your friends’ parents were viciously attacked by their ex’s when they broke up?  How many of your friends’ parents were harassed, taunted, bullied, abused and mobbed by people they used to be friends with?

Wouldn’t we like to know if our kids are being pressured to be bystanders instead of witnesses? Or if they know there’s mobbing and they’re being tempted or pressured to pile on?

In addition, of course, we can be alert to the first signs of cyberbullying.  Have they withdrawn or stopped eating, being with friends, or wanting to go to school?  Have they become emotionally labile (mood swings, happy, crying, excited, depressed, angry, hysterical all in 10 seconds)?  Do they engage in negative self-talk and put-downs?  Do they lack self-confidence and self-esteem?  Are they changing everything in order to get friends or please boy or girlfriends?  Are they anxious, stressed, not sleeping?

When they accuse us of not trusting them, we already know the answers:

  • It’s not about trust; it’s about experience, wisdom and safety.
  • They’ve hidden, lied and deceived us before and will do so again.  Of course we don’t trust them, just like our parents shouldn’t have trusted us.
  • It’s about which risks we’ll allow them to take and which we won’t.

When they insist that they’re old enough to make their own decisions, we also know the answer to that: “When you’re capable of supporting yourself and living independently, then you’re old enough to be responsible for yourself.

As for their opening up because we’re their friends; how many of us opened up to our parents – or would have if they tried to be our friends?  We thought we could or had to solve things on our own or we knew better than to open up.

Whether we physically check phone and computer logs or we also use spyware, we must take the initiative.  If they don’t like it, they don’t need a phone.  Also, we should take steps to find out about their friends and what their friends’ parents allow or encourage.

Unfortunately, too many examples can be found in the headlines of what happen when parents don’t know what their teens are doing.

I’m not suggesting we become the thought-police or “Big Brother.”  There’s no need to go overboard.

How many cyberbullying-caused suicides does it take before we start acting like responsible parents and ferret out what’s going on?  We can’t force reluctant principals to act unless we know what’s going on.  We can’t get law enforcement to act unless we know what’s going on.

You might also check the Verizon cyberbullying site for more information: Verizon Expert Panel, #1, “Understanding and Preventing Cyberbullying:” http://www.youtube.com/watch?v=OeXCT8I4uFU&feature=relmfu

Verizon Expert Panel, #2, “When does rude cross the line, online:” http://www.youtube.com/watch?v=dzuguaf-hlU&feature=channel_video_title

Verizon Expert Panel, #3, “Is your child being cyberbullied?” http://www.youtube.com/watch?v=PZKNgh3_ZjA&feature=relmfu

Expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.