Don't tolerate or appease mutineers in the workplace

Do you have mutineers aboard your Ship of Business?  Can you distinguish mutiny from discussion and disagreement you encourage and can you skillfully quell it? To read the rest of this article from the Washington Business Journal, see: Don’t tolerate or appease mutineers in the workplace http://washington.bizjournals.com/washington/stories/2004/10/25/smallb5.html

Mutiny is resisting, rebelling and revolting against duly constituted authority.

The way Captain Bligh dealt with resistance on the Bounty – constant flogging – isn’t a good approach.  It ultimately leads to rebellion: They jump ship or put you over the side.

The opposite approach gives equally poor results: Nice managers tolerate resistance, sabotage, and poor performance while they beg, bribe and appease mutineers to buy in and produce.

For example: Sam was mystified because he couldn’t figure out how to convince his supervisee, Jack, to perform necessary and agreed-upon tasks.  For more details, read the complete article.

Sam was wracked with self-doubt.  Had he failed to communicate clearly; been too harsh with Jack; not been sensitive enough to Jack’s possible reasons for not wanting to train Amy?

No.  It was simply that Jack was trying to make his rules, rule.  Sam had encouraged mutiny to grow like a cancer in the months when he accepted Jack’s assumptions that, until he was interested in acting differently, Jack was entitled to:

• Refuse to train Amy.
• Act rude, disrespectful and insubordinate to Sam.
• Harass, bullying and abuse Sam.

Also, Sam had had accepted 100 percent of the responsibility to help Jack change his opinion.

The interactions that developed between Sam and Jack are similar to interactions between many parents and their children – parents who try to be their children’s “friends” and who assume that the best way to raise civil, strong, productive, responsible, mature adults is not to make them do anything until reason and persuasion have gained their understanding and acceptance.

Nonsense.  Parents provide encouragement, guidance and enforcement of clear boundaries of acceptable behavior – with immediate and predictable consequences for transgressions.  Children allowed to be the sole judges of the efforts they can make, usually become spoiled, weak, self-indulgent and irresponsible adults.

Ditto for adults in the workplace.  Sam was the duly constituted authority.  His primary task was not to be sweet, understanding and therapeutic; not to win Jack’s agreement and affection; and not to wait until Jack was willing to perform.  Sam’s task was to produce quality results, on time and within budget, and to hold Jack accountable for his part of that effort.

When Sam saw Jack’s resistance as mutiny, he finally told Jack that the responsibility for continued employment was Jack’s.  Jack’s primary loyalty must be to their mission and the performance and deadlines required.

One problem with the approach of reasoning, tolerating, appeasing, begging and bribing forever is that children won’t believe you when you begin to apply consequences.  That’s your fault.   You’ve already trained them to think that if they resist persistently, eventually you’ll give in.   When you finally try to suppress the mutiny they’ll either sabotage or react with shock, outrage and, sometimes, legal action,

Jack chose not to continue working in a company in which his rules no longer ruled.  In his exit interview, Jack admitted he never thought Sam would face his anger and carry through.  His parents had allowed him to act any way he wanted while they re-negotiated their requests.  He thought Jack would also.  Would your opinion of Jack change if you knew he wasn’t 22; he was 35?

If you don’t recognize and squash mutiny, it’ll grow unchecked until it sinks your ship.  Ask for what you want, you’ll get what you’re willing to tolerate.

Often, individuals need coaching and organizations need consulting to help them design and implement a plan that fits the situation.  To get the help you need, call Ben at 1-877-828-5543.

Office Moms, Slobs, Princesses Stir up Distracting Soap Opera

You’ve seen the sign, or some variation of it: “Clean up your mess.  Your mom doesn’t work here.”  It’s an obvious reminder to the slobs among us that they’re a real problem. But there’s a flip side to this problem: the office “mom” – male or female – who cleans up after the slobs.  That may sound like a good thing, but office moms create their own set of problems.

Office moms come in two flavors; those who clean up the physical debris left by others and “e-moms” who try to clean up other people’s emotional garbage.

To read the rest of this article from the Cincinnati Business Journal, see: Office moms, slobs, princesses stir up distracting soap opera http://www.bizjournals.com/cincinnati/stories/2007/06/25/smallb5.html

There are people who leave physical messes and people who leave emotional messes like hot-tempered, hostile staff no one wants to tangle with and bosses who want go-fers to take care of their personal, menial chores.

The fact is some people are lazy, uncaring and irresponsible.  They act like overgrown children or arrogant princes/princesses expecting to be waited on.  You have to decide which values matter most.  Is it leaving people alone, because of politeness or fear, or setting and enforcing communal standards of behavior, despite resistance?

If you ignore slobs, resentment will grow among staffers who get stuck cleaning up other people’s messes.  Weak staff will also want slob privileges.  Resentment will destroy productivity.

Volunteer office moms clean up other people’s physical messes.  Acting out of courtesy or martyrdom, office moms appear to be benevolent.  But even if they’re happy cleaning up after others, there’s an insidious side effect that can cost more than the immediate benefits.

When someone caters to grown “children,” the latter tend to remain children.  Lack of responsibility about break rooms usually leads to lack of responsibility about team effort.  It spreads to messy, worthless paperwork and incomplete projects.

The most insidious and destructive side of the slob-mom equation are people who dump emotional garbage around the office (e-slobs) and their partners, e-moms, who listen sympathetically and try to clean up the messes.  E-slobs continually vent their hurt, frustration, complaining and criticism.  They want support for personal agendas.

One variant of e-slobs are bosses who want emotional voids filled by endless praise and unconditional love.  They often create loyalty tests for you to prove your love.  For example, they’ll demand that you miss important family events in order to wait on them over trivial matters.

E-moms encourage melodrama and make feelings more important than productivity.

Of course, you want your staff to care about one another, but e-moms and e-slobs take a tremendous toll on overall productivity.  You need to intervene quickly if you have a slob team.

E-moms, e-slobs and princesses create the same symptoms.  Performance decreases.  Behavior sinks to the lowest level tolerated.  Narcissists, incompetent, lazy, gossip, back-stabbing, manipulation, hostility, crankiness, meeting sabotage, negativity, relentless criticism, whining, complaining, cliques, turf control, toxic feuds, harassment, bullying and abuse thrive.  Power hungry bullies take power.

Don’t be a slob or dependent boss who needs an office mom.  Don’t look for a warm, soft, friendly shoulder on which to cry at work.  And don’t waste work time on melodrama.  Handle your feelings on your own time.

On the flip side; don’t be an office mom.  You won’t make things better being a peacemaker.  Begging, bribery, endless praise, appeasement, endless ‘second chances,’ unconditional love and the Golden Rule usually encourage more harassment, bullying and abuse.  Stop emotional bullies and stop bullying.

Work is about work, not soap opera.  Stick to that agenda and you’ll be better off.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Stop School Bullying: Don't be a Victim

Most of us have been targets of harassment and bullying, but that doesn’t mean we must be the victims of bullies.  If fact, when we’re not victims, we can more effectively stop bullying and abuse. For example, imagine a child who’s subjected to teasing, taunting, harassment and bullying at school.

It could be a boy targeted by one bully or a group or gang.  The bullying could be physical or verbal – name-calling, ridiculing or demeaning.

Or consider a girl who’s targeted by the mean girls at school.  She’s abused, harassed, cut-out and cut-down because she’s not as pretty or rich, doesn’t have the newest fashions or is liked by a boy who is wanted by one of the mean girls.  All the girls pile on to attack the target, verbally, physically and by cyberbullying.

To make it worse, teachers and principals often do nothing to protect targets.  Sometimes, they don’t know what to do or they’re afraid to confront bullies and their bullying parents or they blame the target.  Sometimes, they even enable, encourage or collude with the bullying.  Sometimes the mean girls are encouraged by their parents, who are happy their daughters are in the in-crowd and couldn’t care less about the target.

Often, principals and teachers focus on changing the targets.  These irresponsible authorities seem to think that if only the targets would change and please their attackers, the nasty kids would stop targeting them.  Or they think bullying is natural selection, survival of the fittest, so anyone who can’t blend in should suffer the consequences of being different.  Or they think it’s merely kids being kids and the persecutors will eventually outgrow their youthful indiscretions.

I hope I’ve made you mad about the injustice of these situations.  These are not far-fetched situations.  I get many coaching calls from frustrated parents who have tried, without success for more than six months, to stop the bullies and make the teachers, principals and district administrators protect their children.

Victims think they’re to blame. Victims minimize, ignore, forgive, appease, beg, bribe, are nice, accept excuses and justifications, sympathize with and try to understand and use reason with relentless, real-world bullies.  Victims use the Golden Rule to stop these ignorant, insensitive predators.  Victims suffer in silence.  Eventually, victims accept the abuse and bullying.  Victims give in to fear, despair and defeat; they give up; they feel helpless and hopeless. They’re overwhelmed by anxiety, stress, negative self-talk and self-doubt.  They lose confidence and self-esteem.  Often, they suffer from depression and an increased risk of suicide.  Do-nothing principals are always involved in school bullying-caused suicides of victims.

Targets keep a fire burning inside them.  They don’t take it personally; they know they’re okay and the fault lies with the bullies, their narcissistic parents and the failures who are running their schools.  They fight and learn how to fight better.  They maintain their courage, strength, determination, endurance, perseverance and resilience; they're not defeated by defeat.  Targets seek allies who are willing to act together – not merely whine, complain and feel sorry together.

Targets may be angry at the injustice, but they’re not overwhelmed and beaten down.  Since we can’t win every battle, even if justice is on our side, targets may simply move on and create a wonderful life somewhere else.  And hope that someday, they can get their oppressors.

We can see the same distinction between targets and victims in wives or husbands who are criticized, corrected, scolded, chastised, controlled, isolated, subjected to hostility, jealousy and negativity, manipulated and blamed, shamed and guilt-tripped, and beaten by their controlling spouses.  The task of these adult targets is the same as that of the kids.  Don’t be a victim.  Don’t take it personally; learn how to resist, say, “That’s enough,” say “No.”  Get help, take your own power, fight back, get away, start poor if you have to but start again.

The same distinction applies to harassment, hostility, bullying, manipulation, toxic coworkers, abuse and even violence in the workplace.

You may be a target, but don’t be a victim.  Learn to be skillful in fighting back.  And fight to win.  That’s our best chance of stopping bullies.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Teacher Watches Bullying: Not an Isolated Case

Newspaper videos show a suburban Dallas teacher watch one of his high school students get beaten by another student.  This was not an isolated incident.  That student was targeted for months.  Since Dallas doesn’t have a policy, teachers are on their own in deciding what to do.  In that environment, do you think that this is an isolated incident?  Not likely.  Is this only a problem for Dallas schools?  Not likely. I have a lot of sympathy for the teacher (even though he was a relatively large man) and even more for the target, who’d been turned into a victim by school-system adults who were irresponsible.  Don’t focus only on the teacher; focus on all the adults in the Dallas school system who abandoned that kid – from board members to principals and teachers and the teachers’ union.

Everyone involved in schools knows there’s a problem.  Everyone points fingers at everyone else but no one takes the obvious actions.  Why wait until there’s another killing or another suicide before they act?

Sometimes I get mad enough to want to see the bullies and the adults’ people’s pictures in the post office among the most wanted, or on television, so we can recognize the slackers when we see them at the supermarket.  Who do I fault?

• Legislators and school board members: How can they not have laws and policies?  I know there are lots of problems writing good laws and crafting effective policies, but if they’re not up to the task, resign and let us get some adults who can.  We all know that if their kids were targeted, they’d spring into action.
• The teachers’ union: I’m appalled that the union isn’t leading the fight (read, “spending their lobbying dollars”) to make legislators pass laws and school boards implement strong policies to empower and protect teachers when they intervene.  They have all the evidence they need to act.
• According to the article in the Dallas News, “Rena Honea, president of Dallas teachers association Alliance-AFT, says, ‘Teachers have intervened in the past.  They have been injured.  They have not been able to return to work.  They have been reprimanded for intervening.  So there is a huge question mark as to what's truly appropriate.  Teachers who have intervened in the past have found themselves on the ground, suffering from sometimes serious injuries, a 2008 story by Tawnell Hobbs found.  She found that assaults by students on Dallas ISD employees and volunteers had more than doubled over a 5-year span from 147 incidents in 2002-03 to 312 in 2006-07, according to district statistics.
• Of course, bullies don’t respect adults who don’t maintain lines of civil behavior.  Of course, bullies will attack people, even adults, they think can’t protect and defend themselves.
• Principals and teachers: They’re stuck, hanging out to dry on their own, unprotected by their employers (school boards) and by their union.  That teacher in Seagoville, Texas was risking his career and his personal life if he intervened.  The attacker could have beaten him.  The attacker and his parents could have sued him.  No one is protecting him.  He’s in a no-win situation.  How come the school district doesn’t have a clear, strong program that requires principals and teachers to act?
• The bully and his parents: Have his parents done anything to teach their child?  Has the kid never learned any better?  How come the parents haven’t come forward to apologize or ask the police to prosecute their child?  Are the adults in the school system so afraid of being sued that they’ve abandoned our children?

Harassing, bullying, abusing and beating kids are terrible acts.  Irresponsible adults who have good reasons, rationalizations, excuses and justifications for not intervening are even worse.  They convert targets into victims.

Targets can resist and get help from responsible adults.

Victims are unprotected, helpless and isolated.  When victims grow up:

• They tend to perpetuate the pattern of being victims in relationships and at work.
• They’re not resilient; the smallest adversity defeats them.
• Happiness is fleeting; bitterness and depression is their lot.  Anything good they get is never enough, never satisfying, never brings joy.
• They have no inner strength, courage, determination, perseverance and resilience.
• Their self-confidence and self-esteem may be destroyed.  Anxiety, stress, guilt, negativity and self-mutilation may be stimulated.  They move easily toward isolation, depression and suicide.

The next articles will deal with what we, as parents, can do to make sure this doesn’t happen to our children; especially what we can do during the summer.

But the general take-home for parents is that all tactics depend on the situation – the people and the circumstances.  So we must plan tactics that are appropriate to us and to the situation.

If your children are the targets of bullies and school officials aren’t protecting them, you need to take charge.  With expert coaching and consulting, we can become strong and skilled enough to overcome principals and other officials who won’t do what’s right.

“How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” have many examples of children and adults commanding themselves and then stopping bullies.  For more personalized coaching call me at 877-8Bullies (877-828-5543).

Stop School Bullies: Use Laws, People, Programs

In their article in the New York Times, “There’s Only One Way to Stop a Bully,” Susan Engel and Marlene Sandstrom focus on the educational aspects of programs designed to stop school bullying.  Let’s look at the whole picture and especially at the piece that’s usually missing from ineffective school programs:

• Laws: Over 40 states have passed laws to specify school bullying behaviors and to make them illegal.  That’s a necessary step.  Good laws give legal leverage to principals, school district administrators and teachers who try to stop school bullies.  Good laws can also force reluctant school principals to implement and enforce effective programs to protect the targets of bullies.
• Programs: Laws, by themselves, will not stop bullying.  Also, expensive, off-the-shell anti-bullying programs won’t stop bullies as long as the programs remain in their binders and are used merely as window dressing to show the appearance of compliance.  Furthermore, programs that are focused on rehabilitating or therapeutizing bullies are ineffective.  Since the only consequence for bullies in these programs is lengthy lectures, they have no reason to change their behavior and they victimize their targets more brutally.  Real bullies are adept at manipulating the system and do-gooders who run it.  Effective programs are designed for specific schools and school districts by participation between a consultant, principal and teachers that broaden to include staff, parents and students.

• Effective Programs: The motivating force behind these programs is proactive, responsible adults who don’t wait until a flagrant case is brought to them or they are surprised by a suicide.  Effective programs educate teachers and all staff to observe, intervene and report bullying situations.  These programs educate all staff, children and parents about behavior that’s acceptable, how that behavior will be rewarded and how to stop behavior that absolutely won’t be tolerated.

Effective programs have clear procedures and consequences at every step of the way.  Ineffective programs move much too slowly; they protect the rights of bullies to have a lengthy process of rehabilitation while they give bullies continued access to their targets.  Effective programs begin with protecting the victims; they move swiftly to remove bullies even if that interferes with the bully’s educational opportunities.  These programs begin the first day of school and are reinforced weekly.

• People: Everyone must be involved in backing an effective program.  Irresponsible adults pretend that they don’t know who the bullies are or where it occurs or they think that the Golden Rule will change the hearts of real bullies.  Responsible adults will have a strong commitment to making their environment safe.  The children must be taught what is expected of them and how to respond if they’re bullied or if they witness bullying.  Kids must also have a way of finding help with temporary urges to act like a bully.

A critical group is parents.  Principals need core groups of parents to support efforts to stop bullies, despite threats from bullying parents.  Also, parents can lead the efforts to communicate and to set the tone of acceptable behavior with other parents.  Vigilance and involvement are necessary to maintain the standards.

• How to recognize real bullies.  If you think of all students as fitting on some version of a Bell curve, you’ll see that some kids won’t ever bully while most are in the middle group – they’ll accept the prevailing tone and behave in ways that are praised or tolerated.  That’s where education and a tone of no-bullying can influence their behavior.

But no matter how much they are indoctrinated, they’ll try bullying when they’re having a bad day or a bad year in their personal lives.  If they’re not stopped, they’ll be encouraged to continue and they’ll even act worse.  If cliques get formed to pick on scapegoats, these middle-ground kids will be tempted to join or at least to look the other way.  If the individuals in the cliques are stopped and punished, kids in that middle group will tend to remove themselves from the cliques and to fit into the prevailing tone of civilized behavior.

None of the kids in those two groups are what I call real bullies.  Real bullies are at the end of the curve.  They come into school with bullying as their main tactic to get what they want and to assert themselves.  They are predators who won’t change because of lectures and indoctrination.  They must be stopped or they’ll set the tone of acceptable behavior and draw other kids into bullying and abuse.

• The missing and critical elements: Stop bullies; remove them; deal with their bullying parents.  The “one way” Engel and Sandstrom focus on, like most experts in this field, is to educate bullies and encourage other students to befriend and involve the bullies in inclusive activities.  They stress expressions like “be good to one another,” “be kind,” “cooperate,” “relationship,” “friendship” and “bullies require our help more than punishment.  These are important for everyone to hear and they can set the tone for the kids in the first two groups but they’re not enough to stop real-world bullies.

The missing elements that are critical to stop predators are swift and firm responses of adults to remove and isolate bullies, and to let parents of bullies know what is going on and what behavior will not be tolerated.  Principals, teachers and staff set the tone by their actions, not their words.  They show what behavior will be accepted and what won’t.  Too often, principals won’t be straight forward, clear and firm with the parents of bullies.  Too often, principals take the path of least resistance because they’re afraid of bullying parents who threaten law suits.

Good programs also teach children how to “defend” and “stand up” for each other.  Good programs make children feel safe in becoming active witnesses instead of remaining passive bystanders or reluctant collaborators.

Stopping bullies is the first and necessary step to gain leverage to teach bullies that their old tactics won’t get them what they want.  It’s more important than knowing if bullies are seeking love or power, or have low self-esteem, or simply don’t know better.  When bullies discover that their old tactics no longer work, they’re more willing to learn new tactics to make their way in the world.

Real bullies are very strategic in their behavior; they harass, bully and abuse kids who the other kids won’t protect.  Or, like little scientists, they’ll bully a kid once and keep score of that kid’s response.  If the targeted kid is ineffective in stopping a bully, bullies will take that as an invitation to do whatever they want with impunity.  They’ll continue to increase the frequency and severity of the abuse until they’re stopped.

All kids know whether the adults will protect them or if they’re on their own in a jungle in which power, not right, rules.  Just as all students know who the bullies are and what areas of school are unsafe, examples of the consequences meted out to bullies will spread instantly.

Stop Bullying by Toxic, Adult Children

Stopping bullying by toxic parents and grandparents is only one side of the coin.  The other side is to stop bullying of parents by adult children who are toxic users and abusers. I’ll focus on the adult children who:

• Make poor decisions and try bully their parents to bail them out time after time.
• Still yell at or even hit their middle-aged parents just like they did when they were teenagers.
• Extort money from their parents in return for allowing them to see the grandchildren.

I won’t go into the abuse of elderly or senile parents, nor into situations in which the child is disabled or retarded and will need parental care for life.

For parents, this is one of the most heart-wrenching situations; to see that your adult children are:

• Still incompetent and failing.
• Still trying to manipulate or coerce you, long after they should have become independent and work to get what they want from the world.
• Characterless, nasty, abusive adults – entitled, blaming, narcissistic, weak and desperate.

Of course we parents think we’re at fault.  We can self-bully until we feel guilt and shame.  “Where did we go wrong?”  And of course those selfish, manipulative children try to increase those feelings so that we’ll continue giving them what they want.

Although it’s now too late to begin when your children were young, getting an idea about what we could have done then might help us now. Parenting experts for the last generation have falsely assumed and wrongly encouraged people to think that if they kept protecting their immature, irresponsible children from consequences and kept giving them infinite second changes, the children would eventually mature and develop confidence, self-respect and self-esteem.  They would become competent and independent adults.

Of course, a few children do change and become responsible when they’re coddled.  But this strategy encourages most children to remain weak and needy, expecting to be supported for life if they’re in trouble.  The best way to produce spoiled brats (at any age) is to give them what they want.

Instead, you must not let your heart guide your actions.  You must let them fail and bear the consequences, no matter how hard.  You must keep reminding them that they will need to take care of themselves; they will be dependent on their own judgment and effort.  This is not an all-or-none shift.  There should be a gradual shift as they pass from elementary school to middle or junior high school.

In a loving and firm way, encourage them to learn how the world works and to do their best, but stop protecting them.  I think of that in the same way I think of helping plants get hardy enough to survive in temperate zones – we leave them out longer and longer in chilly nights.

Although there are too many brutal, abusive, uncaring, selfish, demanding parents, the biggest mistake I see parents make is to coddle their children way too long.

Don’t use the word, “supportive;” it’s too non-specific.  Be specific; give them encouragement to work hard and live poor if they can’t do better.  But don’t be a friend, don’t be a bank, don’t be a 7-11.

As for the shame and guilt you might feel because the children didn’t turn out the way you’d hoped; give it up.  They have free will.  By the time they’re adults they make their own choices.  Truthfully, how much success did any of us have giving advice to teenagers?  They listen to their own drumbeat; just like we did, whether our parents liked it or not. So what can we do now?  The same thing we should have done back then: cut them off economically.  Ignore promises; behavior counts.  Give your treats to the independent, self-supporting children who don’t need them.  Don’t give them to the irresponsible children who depend on and demand them.

Don’t let them yell, shove or hit you; don’t let them harass or abuse you.  Hang up or throw them out immediately.  Remember, we’re adults; we must demand civilized behavior on our islands.  If they can’t be polite, they can’t be on our islands.

Make a family rule: we get together to have a good time, not to straighten each other out, or review our bank balances, or complain, whine or blame.  Keep offering fun when you get together.  Stop offering advice or money.

Don’t debate or argue about what’s right or fair.  We suffered enough of those when they were teenagers.  It’s your money, you get to do what you want with it; they’re not entitled to anything.

Of course, your heart will bleed, but keep that to yourself.  Worry, cry and pray in private.  Remind them that it’s their lives and they have to succeed on their own.

With the grandchildren, we have two paths.  The first is to remain firm and suffer the consequences when they withhold the grandchildren.  We all know the truth about blackmail and extortion: bullies raise the price and there will be no end to it.  If they deny you access to the grandchildren; write, call, send presents and keep records.  You’ll make your case when the grandchildren turn 18.

The second path is to purchase time with your beloved grandchildren in hopes that you can have an effect on them so they won’t turn out like your children did.  Expect the price in money and abuse of you to increase with time.  Unfortunately, the grandchildren usually learn to hold you up for what they want.

There is no instant and easy cure.  Your children have free will.  They have chosen and can continue to choose to be weak and irresponsible.  You didn’t cause it, although you might have enabled it by giving them too much.  They can try to drag you under when they flail around because they think they’re drowning.  Don’t let them drag you under.

For a clear example, read in “How to Stop Bullies in Their Tracks,” the study of how Paula slowly succeeded with her teenage daughter, Stacy,