How NOT to raise spoiled brats

Let’s begin talking about how not to raise spoiled brats by listing the top seven methods that do create lazy, selfish, narcissistic, arrogant, entitled, bullying tyrants. The underlying attitude that creates demanding, abusive bullies is the false idea that if children are never thwarted or forced to do what they don’t want to, they’ll be more creative and happy, and their self-esteem will be higher.  This attitude is very prevalent among the helping professions; especially therapists and teachers.

What I say may anger people who think in black-while, all-none terms.  Those people think that the only choices are total freedom and praise, or beatings and total repression.  How silly to think that way.

My top seven attitudes, approaches, techniques, methods to create willful, domineering brats and teenagers are:

1. Always give them everything they want and give them control of every decision.  Teach them that if they don’t get what they desperately want at the moment, they’ll never be happy.  Never force them to do what you want.  Always try to get them to understand that you’re right, so they’ll willingly do what you want them to.  Don’t act until they give you permission.
2. Never correct them or say, “No.”  Help them think they’re sensitive, weak and fragile.  Be afraid that if their feelings are hurt, they’ll never get over it.
3. Never show displeasure or tell them that they failed to meet your expectations.  Always tell them that their efforts are good enough; no matter how pathetic the results.
4. Always tell them that they should succeed instantly or that what they can’t do easily isn’t important.  Tell them that hard work and struggle aren’t important.  Blame everything that they don’t like on other people (bad friends, bad teachers, bad schools, bad society), not on their insufficient or mediocre effort.  Always tell them that the world is supposed to be fair and to make them happy.
5. Be afraid that if they’re unhappy or angry, they won’t love you.  Always try to be their confidant and best friend.  Give in to their fits and temper tantrums in order to get them to stop.   Train them that you’ll give them whatever they want if they throw fits in public.
6. Always excuse their bad behavior because they’re “cute” or “creative.”  Always excuse them from chores because it’s no fun for them.
7. Instead of calmly applying consequences whether they like it or not, always let them misbehave without correction or consequences.  Hold your tongue or repeatedly tell them not to do something, but don’t actually do anything effective until you can’t stand it anymore and you throw a fit.  Never smack their bottoms or grab them to make your point or to let them know that sometimes they will do what you want, no matter what – even though that’s the only thing that will get them to do what you want.

If you start these approaches when they’re infants, you can create manipulative, demanding teenage bullies who think they’re entitled to everything they want and you’re supposed to provide it.  They’re the kind of children who may be living at home when they’re 40.  Will you wonder why, deep down, you don’t like them any more than they like you?

Of course, don’t go to the other extreme and beat them into submission.

Don’t give in to guilt when you thwart them with your, hopefully, high expectations.  Don’t give in to coddling and wishful thinking when they try to wear you down.

Think of the qualities you want them to develop and give them many opportunities to practice.  Here are nine, for example:

1. Will, self-mastery, courage and discipline.
2. Emphasis on action and seeking solutions instead of blame.
3. Grit – determination, dedication, drive, commitment and focus.
4. Persistence, perseverance, patience, endurance and tenacity.
5. Resilience, flexibility and humor.
6. Comfort in change, ambiguity and the unknown.
7. Heroism in the face of discouragement, so you’ll treat obstacles like speed bumps.
8. Taking calculated risks and making the most of opportunities and luck.
9. Learning from great models, heroes, mentors and coaches.

Without your guidance and discipline, they won’t magically develop those qualities when they’re 25.

Stand up and say that you do know better.  Don’t give in to bullies; especially when you love them.

See:  How Not to Raise Spoiled Brats http://www.youtube.com/watch?v=f8g8wbgKKcs

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop sneaky school bullies

Learn how to recognize and stop covert, sneaky bullies and control freaks in school. Overt bullies are easy to recognize; they’re loud, obnoxious, threatening and in your face.

Sneaky, stealthy bullies are harder to recognize.  But if we don’t recognize their tactics and label them as “bullies” we can’t energize ourselves to develop and carry out an effective plan to stop them.

Seven warning signs of sneaky, bullying controllers in school are:

1. They think their sense of humor is correct. They use you as an emotional punching bag.  They think they can say whatever they want and you’re supposed to take it.  They make nasty, vicious, demeaning, hurtful remarks to you and about you in public.  They point out all your mistakes and failings, and they tell your embarrassing secrets.  Then they laugh like it’s a joke.  If you object, they say you’re too sensitive or they were kidding.  They think your feelings are stupid and not logical.  But you better not say anything about them.
2. They elbow you or knock your books down and look innocent and pretend it was an accident. And they smile.
3. Bullies form cliques and gangs. They cut you out.  They lure or push other kids to bully you also.  They say bullying you is your fault because you’re different.  But the real reason they bully is that they’re bullies.  They want power and control, and to feel good by putting you down.
4. They’re sure they’re more important than you are. They think your whole life should be devoted to their needs, wants and whims.  If you won’t, they’ll make you look bad.  They pretend to be your best friend but then you have to do what they want, or their feelings will be hurt.  They’ll spread gossip, rumors and lies about you.
5. Everyone is a pawn in their game. They think you have value only as long as you can help them or you worship them.  They’re selfish, arrogant and demanding; they think they should be catered to or waited on.  Anyone who doesn’t help or who gets in their way becomes an enemy.  You’re afraid that if you disagree, they’ll strike back at you.
6. They think their excuses, excuse them. They think their reasons are always correct and are enough to justify what they do.  They think that if you don’t agree, you simply don’t understand or you’re evil.  The absolute certainty of these manipulative narcissists seduces you into self-doubt and self-bullying.  You become unsure of your own judgment and wisdom; eventually you give in to them.
7. They think their logic, reasoning and rules, rule. They think they’re allowed to do anything they want – to take what they want, to harass, abuse, attack or to strike back in any way they want – but everyone else should be bound by their rules.  If your feelings are hurt by what they’ve said or done, they say it’s your fault and your problem.  They’re right and righteous.  Everything is your fault.

Sneaky bullies are emotional manipulators.  They try to make you feel helpless and hopeless.  They isolate you.

Ignore your self-bullying; that little voice that doesn’t like you, that tells you that the narcissistic control-freak might be right.  If you don’t trust your own guts you’ll get sucked in, just like you would into a black hole.

You can never be kind, nice, sweet or caring enough to change them.  You are not the therapist to solve their psychological problems.  The responsible adults are supposed to stop them and then change them or to isolate them.  They’re bullying, control-freaks.  Don’t debate or argue with them, but don’t ignore them.

These bullies have been around forever.  A quote from one of the oldest books we have, “The Mahabharata,” says, “If you are gentle, [bullies] will think you are afraid.  They will never be able to understand the motives that prompt you to be gentle.  They will think you are weak and unwilling to resist them.”

See them as the sneaky bullies they are.  Fight back verbally.  Get help.  Have your friends record what the say and do.  That’s what cell phones are really for.  Get help from a trusted teacher and you parents.  Fight back physically if you can and have to.

If we don’t stop bullies, they’ll think we’re easy prey.  Like sharks, they’ll just go after us more.

Keep a flame burning in your heart.  You may be a target; don’t be a victim.  Fight back.

What’s the price of tolerating bullies; slow erosion of your soul.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop bullying by toxic adult children

How can we stop bullying in our lives by our toxic adult children? These adult bullies blame you for everything in their past and for all their problems now.  You were not really a bad parent; you didn’t do anything particularly wrong.

But when you’re with them for a while, a seemingly good visit turns ugly because they blow up and verbally or physically attack you.  No matter what you do, you’re wrong.  You’re damned if you do and damned if you don’t.

Sometimes, your child has married a controlling bully who hates you or wants you to bribe them with money with sucking up to them in order to get what you want – like seeing your child or grandchildren.  And your child goes along with their arrogant spouse’s harassment and abuse.  I’m sorry – that’s the worst kind of pain and emotional blackmail.

Sometimes they’re nice in public and only attack you in private, so you look bad if you say anything critical about them.

Even when you do what they want, later they change their mind and they attack you for having done the wrong thing.

They trigger your guilt for every little parenting mistake and your wishful thinking that if only you said the right thing or gave them enough, they’d finally forgive you and straighten their miserable lives out.

You’ve tried to do everything they want.  You’ve accepted all the blame.  You’ve given them all you have.  But they still blow up and abuse you.  They’re always right and you’re always wrong.

Now you have to face the bitter truth.  You’ll never say the right thing that they’ll accept; you’ll never do enough; they’ll never forgive you and act nice.  They’re still trying to get what they want by beating you into submission.

You keep trying to prove that your intent and behavior was caring, but you can’t prove it to them.  They always twist everything.

You’ll never stop their attacks by begging, bribery, appeasement or the Golden Rule.

You have to protect and defend your personal space from pollution by toxic predators and bullies who dump their toxic waste on you.  Think of your personal space – including your car and home – as an isle of song; your own precious island.  You have to keep narcissistic, righteous, nasty, hateful bullies off your island.

Even if the toxic polluters are your own flesh and blood, you can’t allow them to trash your environment by abusing you – in public or in private.

I know it’s painful and scary.  If you protect yourself, they’ll withhold your grandchildren, while they tell them how rotten you are.

It’s also very hard if you’re the second spouse and the grown kids are from first marriage.  Even if you were great to them before, now they abuse your spouse and maybe you also.  But the spouse you want to protect, insists that you stand by and watch them being abused.  How painful is that?

If you continue to accept abuse, even just to see the grandchildren, your child or their spouse will still never forgive or like you.  But as your grandchildren grow, they’ll learn by the example you set in taking the abuse.  They’ll learn from their parents that the best way to get what they want is to beat someone into submission, to blackmail them emotionally or to withhold what they want most.

Don’t teach your grandchildren that lesson.

What you let be poured into your life, you must deal with.  Be careful.  Guard your personal ecology.  Don't allow anyone to poison your life – even your children.

Demand quality from yourself and others.  You'll get what you put up with, so put up only with quality.

What’s the price of tolerating bullies, even for a good cause; slow erosion of your soul.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop narcissistic bullies and control freaks in relationships

How can we recognize and stop covert, sneaky bullies and narcissistic control freaks in relationships. Overt bullies are easy to recognize; they’re loud, obnoxious, threatening and in your face.

Sneaky, stealthy bullies are harder to recognize.  If we don’t recognize their tactics and label them as bullies or control-freaks, we won’t energize ourselves to develop and carry out an effective plan to stop them.

Seven warning signs of bullying controllers are:

1. They think they know best about everything; just ask them.  They point out all your mistakes and failings.  They think you should ask their permission before you do anything.  They make your life miserable if you don’t do what they say.  Their absolute certainty seduces you into self-doubt and self-bullying.  You become unsure of your own judgment and wisdom; eventually you give in to them.
2. They think they’re more important than you are.  Your whole life should be devoted to their needs (wants, whims).  Their desires, jealousies, issues and concerns (not yours) become the focus of all interactions.  They’re entitled to get what they want.  Their feelings are their justifications for anger, retaliation and revenge.  Their feelings get hurt so easily that you’re too polite or too afraid to upset them by trying to make your feelings or opinions matter.  They’re controlling, stealth-bullying partners and spouses.
3. They think their sense of humor is correct.  They can say whatever they want and you’re supposed to take it.  They make nasty, vicious, demeaning, hurtful remarks to you and about you in public, or they tell your embarrassing secrets.  Then they laugh like it’s a joke.  If you object, they say you’re too sensitive or they were kidding.  Your feelings are stupid and not logical.  And you better not say anything they don’t like.
4. Everyone is a pawn in their game.  You have value only as long as you can help them or you worship them.  They’re selfish, arrogant and demanding; they think they should be catered to or waited on.  Anyone who doesn’t help or who gets in their way becomes an enemy.  You’re afraid that if you disagree, they’ll strike back at you.
5. They think their excuses, excuse them.  Their reasons are always correct and are enough to justify what they do.  If you don’t agree, you simply don’t understand or you’re evil.  Self-deluded narcissists think their jealousy, anger and hatred are not bad characteristics.  You’d better agree or else.
6. They think their logic, reasoning and rules, rule.  They’re allowed to do anything they want – to take what they want, to attack or to strike back in any way they want – but everyone else should be bound by their rules.  If your feelings are hurt by what they said or did, it’s your fault and your problem.  They’re right and righteous.  Everything is your fault.  They’re great debaters or they simply talk so loud and long that eventually you give in.
7. They think they don’t have anything to learn.  They insist on doing things their way, even though they fail repeatedly.  They won’t listen; especially when they’re failing.

Also, anyone who harasses, bullies or abuses helpless people – like clerks and waiters – will eventually get around to bullying you.  Get rid of them on the first date.

You’re never going to change them.  They’re bullying, control-freaks.

Don’t debate or argue with them.  Don’t wait for them to agree or to give you permission.  Plan in secret if you have to.  Dump them or get away as fast as you can.  Even if you’re married with children, get away.  Set a good example for your kids.

Ignore your self-bullying; that little voice that doesn’t like you, that tells you that the narcissistic control-freak might be right.  If you don’t trust your own guts you’ll get sucked in, just like you would into a black hole.

If we don’t stop bullies, they’ll think we’re easy prey.  Like sharks, they’ll just go after us more.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop sneaky workplace bullies

Learn how to recognize and stop covert, sneaky bullies and narcissistic control freaks in the workplace. Overt bullies – whether they’re bosses, coworkers or supervisees – are easy to recognize; they’re loud, obnoxious, threatening and in your face.

Sneaky, stealthy bullies are harder to recognize.  If we don’t recognize their tactics and label them, we can’t energize ourselves to develop and carry out an effective plan to stop them.

Seven warning signs of sneaky, passive-aggressive bullies are:

1. They want to control all the turf. They form hidden, unofficial power centers on their teams.  They want you to ask their permission before you do anything.  In subtle, manipulative, bullying ways they’ll harass and abuse you until you walk on egg-shells around them.  Sometimes they gain power and control by being nasty and vicious behind your back.  Sometimes they gain control by being hypersensitive, so you’re afraid to hurt their feelings and set them off.  I call these hypersensitive ones, “professional victims.”
2. Sneaky bullies think they know best about everything; just ask them. They make your life miserable if you don’t do what they want.  With a seemingly friendly smile, they point out your mistakes and failings.  Their absolute certainty seduces you into self-doubt and self-bullying.  You become unsure of your own judgment and wisdom; eventually you give in to them.
3. They know they’re more important than you are. They think your whole life should be devoted to their emotional needs, wants and whims.  Their desires, jealousies, issues and concerns (not yours) become the focus of all interactions.  They think they’re entitled to get what they want.  Their feelings are their justifications for their anger, retaliation and revenge.  They’ll fight to the death over things you think are trivial.  They never really apologize or compromise, even if they say the words.  You may think that by giving in one time, they’ll give in the next time.  But they never give in.  They push each new boundary endlessly.
4. They think their sense of humor is correct. They think they can say whatever they want and you’re supposed to take it.  They use you as an emotional punching bag.  They make nasty, vicious, demeaning, hurtful remarks to you and cut you down in public, or they tell your embarrassing secrets.  Then they laugh like it’s a joke.  They don’t care about your pain or wishes.  If you object, they say you’re too sensitive or they were kidding.  They think your feelings are stupid and not logical.  And you better not say anything they don’t like.  They think they don’t have anything to learn.  They insist on doing things their way.
5. Everyone is a pawn in their game. You have value only as long as you can help them or you worship them.  They’re selfish, arrogant and demanding; they think they should be catered to or waited on.  Anyone who doesn’t help or who gets in their way becomes an enemy.  They form cliques and mobs who support them or who do their dirty work.  Sometimes they are entrenched in the workplace – they have friends in high places.  You’re afraid that if you disagree, they’ll strike back at you.
6. They think their excuses, excuse them. They’re sure their reasons are always correct and are enough to justify what they do.  They think that if you don’t agree, you simply don’t understand or you’re evil.  Self-deluded narcissists think their jealousy, anger and hatred, their manipulation and back-stabbing are not bad characteristics.
7. They think their logic, reasoning and rules, rule. They think they’re entitled to do anything they want – to take what they want, to ridicule and attack you or to strike back in any way they want – but everyone else should be bound by their rules.  They think that if your feelings are hurt by what they’ve said or done, it’s your fault and your problem.  They know they’re right and they’re righteous.  They’re great debaters or they simply talk so loud and long that eventually you give in.

Ignore your self-bullying; that little voice that doesn’t like you, that tells you that the narcissistic control-freak might be right.  If you don’t trust your own guts you’ll get sucked in, just like you would into a black hole.

You’re never going to change them.  They’re bullying, control-freaks.

Don’t debate or argue with them.  Find someone high up on the totem pole to help you.  Make a business case for how damaging their tactics are.  Get allies who also want to stop them.  Shine a light on their tactics and their cliques.

If we don’t stop bullies, they’ll think we’re easy prey.  Like sharks, they’ll just go after us more.

Often, individuals need coaching and organizations need consulting to help them design and implement a plan that fits the situation.  To get the help you need, call Ben at 1-877-828-5543.

Stop bullying by sarcastic teens and tweens

Do you think it’s normal for tweens and teens to be sarcastic toward their parents?  You know: the non-verbal hostility and sarcasm of eye-rolling, snorting, laughing.  You know: the openly sarcastic remarks, put-downs and talking back directly to us or in front of us while they’re talking to their friends. I think it’s normal for people to try to discover what works easiest for themselves: to think their opinions matter, to think that they’re entitled to express themselves in any way they feel like at the moment, to try to assert themselves and to push boundaries in order to gain control and power.

What’s not normal is for parents to allow their children to treat them that way.

Some typical reasons why parents don’t insist on better treatment:

• Parents complain that it’s hard to resist the bad influences of tween and teen television, movies and internet shows, and the bad influences of their friends.  Yes, that stuff is out there.  Yes, we have to put out more effort to counterbalance bad influences.  Don’t wallow in analysis of those factors.  So, it’s hard?  We can’t wait for society to make things easy for us.  Who said parenting would be easy?  We must act as soon as we can to teach our children to see what’s wrong with the media and the behavior of some of their peers.
• Many parents are afraid their children won’t like them if they’re “strict.”  As if being liked is more important than setting boundaries and high standards.  We do know that our children will understand a lot better when they have teenagers of their own.  Of course, there’s a balance.  I’m not talking about beating or abusing our kids.
• Many parents think that it’s very important to be best friends their kids.  As if their kids will reveal more secrets to them or that kids will be helped to adjust better when they’re friends with their parents.  I even saw an official name for that style of parenting, “Peerenting.”  What nonsense.  If your children know as much as you, you don’t know enough.  They may be technically more savvy, but they’re still kids and we’re still parents.  They don’t know more about what constitutes good character, attitudes and values.  They don’t know more about the effects sarcasm and nastiness will have on their careers or families when they grow up.  We must teach them.
• Many parents do not believe in punishing their children.  They think their children will grow out of all bad behaviors by themselves.  As if denying children what they want or thwarting their self-expression will create psychological problems for them later.  As if, when they become 21 or get married or have children, those kids will suddenly become polite, civil and responsible citizens who love their permissive parents.
• Many parents believe they shouldn’t set standards.  They believe that kids should determine their own standards as they grow up.  I think we are teachers.  We teach them a set of standards that we think is right.  When they grow up they can decide what parts of ours they want to keep and what other ideas they want to try out.

One of the most important lessons we can teach and model for our tweens and teens is that we determine what behavior we’ll allow in our personal space.  We must not allow harassment, bullying and abuse in our personal space.  Since tweens and teens are still dependent on living with us, we can’t simply remove them from our space, as we would any adult who attacks us, no matter what the relationship is.  Therefore we must require that they treat us well.  That’s the first price they pay for anything they want from us beyond food and shelter.

Do not show them that we give into bullies.  They’ll believe what we show them, not what we ask, beg, bribe, threaten and yell at them to do.

In addition to developing the will, determination, courage and strength to set standards of behavior, we need to learn skills.

Some effective parental responses to smart-mouthed kids, all delivered with good cheer and smiles and a matter-of-fact firmness, are:

• Take charge of the TV and internet.  Allow them to watch only certain shows or internet sites.  Sometimes, watch with them.  Teach them to resist bad influences they see.
• The kids will say, “All the other kids act that way.  I’m just trying to fit in”  We can say, “If the other kids told you to murder someone or commit suicide, would you?  We don’t do what jerks or losers do.  We’re better.  We (last name) set higher standards.
• They’ll say, “You’re just forcing me; you’re just blackmailing me.”  Answer, “Yes.  Of course I am.  I’m showing you how much I care about teaching you good behavior and what behavior I allow in my personal space.  I’m showing you that good behavior is so important I’m willing to make you unhappy.  Usually I try to make you happy.  There’s a price you pay for getting what you want from me.”
• They’ll say, “I can say what I want.  It’s free speech.”  Answer, “Actually, there’s a lot that we as a society have decided you cannot say, like joking about carrying a bomb on an airplane or insisting you can play ‘Words With Friends.’”  Answer, “What you’re really arguing is that there should be no consequences for your being nasty; that no one should get upset when you’re a jerk.  I’m saying that there are consequences for expressing yourself any way you want.  People might not like you; people might not want to do nice things for you.”
• Some other ideas to share with them

• Treat the people you’re closest to, the nicest.  You know you have to be polite with strangers, teachers and cops.  Be even nicer to your parents.
• If kids are left to create their own society, without wise adult input, you get “Lord of the Flies.”  Read it.  Would you like to be the target of those tweens expressing the worst of themselves?
• No matter what we do, our kids will grow up disliking something about the way we raised them.  So what?  Say, “Do differently when you’re a parent.  Be prepared to be shocked when your kids protest about you even though you think you’re a wonderful parent.”

Even if they’re better debaters, require the behavior you want.  You don’t have to convince them you’re right or to get their permission or acceptance for your standards before you demand compliance.

Signs that you have a real problem child. It's a bad sign when children fight to the death to resist reasonable rules of polite, civil behavior.  Civility requires some effort compared to selfish, spoiled behavior and childish temper tantrums to get their way.  Therefore, I expect kids to push back at first.  Tell them that this battle is a waste of their precious time.  Encourage them to put their energy into struggling to succeed in school, to develop good friends, to prepare themselves with skills for being effective adults living a wonderful life.  If they still focus on fighting us, they have a real problem

What if you get no support from a bullying spouse? Again, this simply adds to the degree of difficulty.  Two very bad situations are if your spouse actively encourages and participates in abusing you, or if, for example, your extended family culture supports male children in abusing females.  Stand strong and openly set high standards.  If they won’t change, you may have to get rid of them.

What if you’re just beginning to set standards now that they’re teens? Of course, it’s always easier to start when they’re young.  If you let them get away with mistreating you when they’re five, you’re setting yourself up for a very big problem when they’re fifteen.  If you’ve let an older child grow up to be a rotten teen, don’t hesitate to learn from your mistakes with the younger children.  You can be open and honest, “I was wrong when I allowed your older brother or sister to act rotten.  I’m sorry I let them grow up spoiled, selfish and arrogant.  But I’ve learned and I’m doing better for you.  I know it may seem harder on you, but you’ll be much better for it.”

Prepare your children for being adults in a world where bosses and spouses won’t be permissive and all-forgiving.  They will require high standards of behavior.  They won’t plead with you and negotiate forever and neither should will I.

If your children have already become teenagers who think they’re entitled to do what they want, set boundaries immediately, as long as they’re under your roof.  And then demand good behavior toward you when they move out on their own.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Fire People Who Think They're Entitled to Run Things

Imagine you’re a newly appointed project leader of an existing management team.  How do you know if you’re walking into a club of entrenched buddies who want to run the show and will sabotage your efforts?  And what can you do about it? To read the rest of this article from the Business Journal of Jacksonville, see: Fire people who think they’re entitled to run things http://jacksonville.bizjournals.com/jacksonville/stories/2007/04/23/smallb3.html

I recently observed a team of a dozen managers with that dynamic.  Harry was the newly appointed project leader.  His two predecessors, also experienced leaders, had been unable to move the team forward.  Both reported problems building team agreement and developing aligned effort.

Sitting in on a team meeting, I saw two people repeatedly cast furtive glances to a third, who signaled displeasure by frowning, eye rolling and head shaking.  After each instance, the trio resisted the direction being taken by the rest of the group.  During a break, the three clustered outside, reinforcing caustic personal comments about Harry.

A little investigation on my part revealed the extent of the pattern.  One person was the Queen Bee, obediently supported by her attentive court.  She thought she should run the whole team because she always “knew best.”

The core of the pattern is that righteous and arrogant people feel entitled to special privileges.  They make their own rules and have double standards.  They’re self-reinforcing, and ignore or don’t care about what other people think.

The pattern is a common one.  It’s especially prevalent on boards of directors and in government offices and nonprofits.  People like this trio will fracture any group, destroy productivity and subvert the next generation of potential leaders. Their personal agendas to achieve power and esteem take precedence over the job.

What can you do if you find yourself in a similar situation?

• Recognize that fixing it will take determination and skill.  A powerful image of the situation will help keep you on track.  Harry saw them as a grown-up version of a high school clique; three princesses who know they’re the best and deserve to be in charge.
• You can try reaching out to the offenders in an effort to get them working with the rest of the team.  But don’t count on that approach succeeding.
• Harry tried a conciliatory approach but the trio was so arrogant and deluded that every gesture he made to find common ground was interpreted by them as an admission that he was wrong, was begging forgiveness and was ready to follow their direction.  The previous two leaders had also tried to placate them and failed
• But, whether you’re a peer or a project leader, you can’t afford to ignore them.  If left unchallenged, they form a not-so-secret power structure that will sabotage your best efforts to succeed.  They will force you to take sides.  For them, it’s about control and adoration.
• Don’t be a faithful drone.  Take steps to take away their power to do harm the organization.
• Reasoning and evidence won’t change these people.  And only a small percentage of them learn their lessons from their obvious failures.
• This is not a task for wimps.  You’ll need the help of your management, which means you need to do your homework and document your case.  Look for a smoking gun.  When you’re ready, shine a light on the pattern and confront the offenders head on.

If you find yourself in a situation like this one, quietly build an airtight case, gather allies and act decisively.  And be prepared for a battle.  People like that trio are a cancer in any organization. Remove them surgically before they metastasize.

If we don’t act promptly and decisively, performance decreases.  Behavior sinks to the lowest level tolerated.  Narcissists, incompetent, lazy, gossip, back-stabbing, manipulation, hostility, crankiness, meeting sabotage, negativity, relentless criticism, whining, complaining, cliques, turf control, toxic feuds, harassment, bullying and abuse thrive.  Power hungry bullies take power.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Office Moms, Slobs, Princesses Stir up Distracting Soap Opera

You’ve seen the sign, or some variation of it: “Clean up your mess.  Your mom doesn’t work here.”  It’s an obvious reminder to the slobs among us that they’re a real problem. But there’s a flip side to this problem: the office “mom” – male or female – who cleans up after the slobs.  That may sound like a good thing, but office moms create their own set of problems.

Office moms come in two flavors; those who clean up the physical debris left by others and “e-moms” who try to clean up other people’s emotional garbage.

To read the rest of this article from the Cincinnati Business Journal, see: Office moms, slobs, princesses stir up distracting soap opera http://www.bizjournals.com/cincinnati/stories/2007/06/25/smallb5.html

There are people who leave physical messes and people who leave emotional messes like hot-tempered, hostile staff no one wants to tangle with and bosses who want go-fers to take care of their personal, menial chores.

The fact is some people are lazy, uncaring and irresponsible.  They act like overgrown children or arrogant princes/princesses expecting to be waited on.  You have to decide which values matter most.  Is it leaving people alone, because of politeness or fear, or setting and enforcing communal standards of behavior, despite resistance?

If you ignore slobs, resentment will grow among staffers who get stuck cleaning up other people’s messes.  Weak staff will also want slob privileges.  Resentment will destroy productivity.

Volunteer office moms clean up other people’s physical messes.  Acting out of courtesy or martyrdom, office moms appear to be benevolent.  But even if they’re happy cleaning up after others, there’s an insidious side effect that can cost more than the immediate benefits.

When someone caters to grown “children,” the latter tend to remain children.  Lack of responsibility about break rooms usually leads to lack of responsibility about team effort.  It spreads to messy, worthless paperwork and incomplete projects.

The most insidious and destructive side of the slob-mom equation are people who dump emotional garbage around the office (e-slobs) and their partners, e-moms, who listen sympathetically and try to clean up the messes.  E-slobs continually vent their hurt, frustration, complaining and criticism.  They want support for personal agendas.

One variant of e-slobs are bosses who want emotional voids filled by endless praise and unconditional love.  They often create loyalty tests for you to prove your love.  For example, they’ll demand that you miss important family events in order to wait on them over trivial matters.

E-moms encourage melodrama and make feelings more important than productivity.

Of course, you want your staff to care about one another, but e-moms and e-slobs take a tremendous toll on overall productivity.  You need to intervene quickly if you have a slob team.

E-moms, e-slobs and princesses create the same symptoms.  Performance decreases.  Behavior sinks to the lowest level tolerated.  Narcissists, incompetent, lazy, gossip, back-stabbing, manipulation, hostility, crankiness, meeting sabotage, negativity, relentless criticism, whining, complaining, cliques, turf control, toxic feuds, harassment, bullying and abuse thrive.  Power hungry bullies take power.

Don’t be a slob or dependent boss who needs an office mom.  Don’t look for a warm, soft, friendly shoulder on which to cry at work.  And don’t waste work time on melodrama.  Handle your feelings on your own time.

On the flip side; don’t be an office mom.  You won’t make things better being a peacemaker.  Begging, bribery, endless praise, appeasement, endless ‘second chances,’ unconditional love and the Golden Rule usually encourage more harassment, bullying and abuse.  Stop emotional bullies and stop bullying.

Work is about work, not soap opera.  Stick to that agenda and you’ll be better off.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Can We Stop Bullies if We Have Sympathy for Everyone?

Of course, it’s easy to sympathize with most people.  If someone has been abused, bullied or worse as a child, our hearts go out to them in sorrow for their suffering.  Or we can see someone’s beautiful spirit, the spirit of God, in them and our hearts will go out to them with compassion and empathy. But if a friend, neighbor or co-worker comes to you full of hurt, anger and outrage, does that mean that someone else actually did something wrong to them?

Maybe or maybe not.

For example, Linda recently moved next-door to Carrie in their friendly, family-focused block. It was a cul-de-sac and all the families had kids approximately the same age.  They’d organized many activities, birthday parties and car pools in order to create a community feeling.

Carrie and Linda started becoming close friends.  One day, Linda came to Carrie crying and angry.  As Linda struggled to stop her tears, Carrie felt herself becoming angry on Linda’s behalf.  Who’d caused this much pain and suffering to her friend?

Linda explained that one of the other women had made cutting remarks about Linda’s husband not being as successful as many of the other husbands and that Linda’s children weren’t as athletic or smart as the others.  Carrie was furious.  How could that woman say such things and hurt Linda so much?  What kind of neighborly welcome was that?

In an act of sympathetic friendship, Carrie said she’d never liked the other woman, who was always pompous and inflating her husband and children.  Linda shouldn’t pay attention to what the other woman had said.  Linda should know all the other women liked her much more than the other woman.

None of that was true.  Carrie actually liked and admired the other woman.  She’d never been negative, insensitive, righteous or arrogant before.  She’d always gone out of her way to help everyone.  Actually, Carrie couldn’t imagine the other woman saying those things to Linda.  But, obviously Linda’s pain meant that she had, indeed, said those things.  And Carrie thought it was her responsibility to comfort Linda and make her feel better.

The tactic worked.  After Carrie’s statement, Linda seemed to feel much better.  She thanked Carrie and left.

Two days later, Carrie noticed that the other woman had snubbed her in public and was whispering with Linda and a few of the others behind Carrie’s back.  Linda seemed to be accepted as part of the group and Carrie was glad for her.  But she still felt the cold shoulder.  Over the next week, it got worse.  She felt defeated, being cut out by the other women.

Episodes like this were repeated, sometimes with Carrie as the target and sometimes with other women as targets.  Carrie realized that it was like being back in junior high or high school again.  There was the clique of “in girls,” now led by Linda, and a shifting group of “targets-of-the-day.”

Carrie later discovered that after she’d sympathized with Linda, Linda had gone to the other woman and told her what Carrie had said behind her back.  Of course, the woman had reacted and had started snubbing Carrie.

In this article, I won’t go into how Carrie learned what Linda had been doing to each of the women or how Carrie managed to combat it.  Carrie might have been Linda’s first target, but she was not a victim.

Linda’s narcissistic, sneaky, manipulative, back-stabbing behavior was her tactic for breaking in to a new group and taking control of it.  Linda was a Queen Bee.  She wanted to control the turf.  She wanted everyone to be either so worshipful or so afraid that they sucked up to her and did what she demanded.

If Carrie had let herself be ruled by her sympathy for a friend trying to break in to a new group, she’d have never been able to protect herself.  Instead, she did not accept defeat.  She took power over her actions.  She was able to bring the women together in friendship and to return the block to a friendly, activity-filled community.

Carrie and the other women found that acts of friendship did not change Linda’s behavior.  She could not be won over to acting nicely.  All their sympathy and compassion didn’t stop Linda from harassing or bullying.  She would not be a true friend.  She remained a “mean girl.

As Carrie discovered the hard way, sometimes sympathy can be a trap.  Her sympathy only aided and enabled a bully to spread her poison.

Just because someone is hurt and angry does not mean that someone else really did anything wrong to them

Carrie should have been more careful of what she did to make Linda feel better.  And she should have trusted her knowledge of the other woman’s good character.  She should not have believed Linda’s report, no matter how convincing.  She should have spoken face-to-face to the other woman in the beginning.

If a person who’s hurt, angry and complaining is a snake or go-between, who likes to pour gasoline on fires and stir up trouble between other people – who plays the game of “Uproar” – they’ll use any sympathy, opinions or information to enmesh you in a fight with someone else.

I haven’t mentioned the “Linda’s” in our extended families because we already know who those manipulative tricksters are.  We’ve already been sucked in to their manipulations so many times that we’ve learned to protect ourselves and to maintain good relations with the other people who act nice in return

A big learning for Carrie was that we may see someone’s shining, Godly spirit, but we’ll probably get to deal with their personality and the consequences they cause us.

It’s not the sympathy that’s a problem.  It’s how we express that sympathy or the dumb ways our sympathy can lead us to act in order to make someone feel better.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop Bullies Who Scold, Chastise

Most people think that if they made a mistake, broke the rules, weren’t good at something or did something wrong they deserve what they get.  So they accept being scolded, chastised and browbeaten. This attitude is so common that we have many words and expressions for these put-downs and abuse. For example, admonished, assailed, assaulted, attacked, bashed, bawled out, beaten, berated, blamed, castigated, chewed out, condemned, denigrated, disapproved, disparaged, dressed down, flayed, punished, rebuked, rejected, reprimanded, ridiculed, slammed, straightened out, taken to task, thrashed, told off, tongue-lashing, torn to pieces, upbraided, vilified, whacked.

I used my handy Thesaurus because I want to ask: “Which feels most familiar to you?”  That tells you who you’ve been living with.

Most people allow bullies to bring up incidents forever, whenever the bully feels like attacking them.  After all, victims and oppressors reason, they did wrong; facts are facts.

The real mistake is when we allow ourselves to be bullied, scolded and chastised.

This isn’t about pretending that a mistake wasn’t a mistake or that we were ignorant when we actually could have known better.  Sometimes a fact is a fact.  Sometimes we easily might have known better or done better.  Maybe we weren’t careful enough.  Often there were consequences.

This is about the “so what” if we made a mistake.

There’s a big different between reviewing behavior to see what could have been done better and being scolded or chastised.  There’s a big difference between recognizing our mistakes and determining to do better versus being beaten into submission, verbally or physically, in order to make a point.

You know how it feels when a predator gleefully pounces on you with, “I gotcha.  Now I can beat you.”

Some common examples:

• A bullying husband or wife who always points out every mistake with exasperated sarcasm and scolding – accompanied by attacks on their spouse’s personality and character.  Even if they don’t say the words, you can hear the silent, “You’re so stupid.  You always fail. You’d be nothing if I didn’t straighten you out.  Now I have an excuse for being as lazy, dumb, selfish or narcissistic as I want.”
• Older siblings who correct or tell on the younger ones relentlessly.  And demand fearsome punishment.
• Parents who pick on their children for every mistake, even if the children are too young to have learned the desired behavior.  You can hear the justifications, “I’m only trying to teach them right from wrong.  I want to make sure they remember the lesson.”
• In the workplace, bosses or co-worker know-it-alls gleefully and loudly pointing out every mistake.  Or sneakily stabbing some one in the back by revealing mistakes in confidence.
• Sarcastic, nasty, arrogant false friends who always know better and are better than you.
• Boyfriends or girlfriends who have to be right.

So the first action message is not to allow yourself to be talked to that way.  Period.  Not even “when you deserve it.”  If you catch it early it’s easy to end the relationship.

That method of negative self-talk stimulates self-bullying perfectionism as if, “If I’m not perfect, I’m worthless and deserve to fail and get beaten.”  Allowing yourself to be scolded and chastised increases anxiety, stress and depression, and leads to self-doubt and low self-confidence and self-esteem.  If you allow those nasty, hostile, personal attacks in your space you increase your helplessness and hopelessness.

People who bully this way simply from ignorance and habit can understand rapidly, even though breaking the old habit will take longer.  Allow as many chances as your spirit can take easily, but no more.

People who enjoy the feeling of righteous power rarely change.  You can’t reason, appease or forgive them or love them enough to change them.  The Golden Rule won’t help you.  Vote them off your island before they destroy you.

The second action message is don’t say things that way.

These messages train people to accept bullying and to become bullies.  Don’t train people to respond to messages phrased that way.  Don’t train your children or spouse that they have to be beaten before it’s serious enough for them to change or do better.  Don’t train yourself that you have to be beaten before you’re willing to listen.  Don’t train them that they have to beat you.

Get expert coaching to change these patterns for yourself and others.  Otherwise you create and reinforce an Island in which bullying must occur in order for change to occur.

Stop Bullying, Abuse: Be Your Own Expert

When we follow experts’ checklists, and we recognize and label our spouses’ behavior as “bullying” and our demanding, controlling, narcissistic, abusive spouses as “bullies,” we generate our own power.  We may use that power to re-enter the fight with renewed vigor and a new sense that we’re right. But many bullies, especially demanding, controlling, narcissistic, sneaky, manipulative, abusive spouses, will not be convinced to change by our experts or our internal power.

There’s a better way.

Bullying spouses will often get their own experts or friends or mothers to say that our experts are wrong.  Their experts will say, “Our spouses are in the normal range and it’s our fault that they’re acting the way they do.  We made them do it.”

Also, many bullies like to debate, argue and fight forever.  They never concede a point or give ground.  No matter how many experts we get to prove that they’re bullies, they won’t change.  They expect to wear us down.  We can see how that argument can go around and around forever.

The fundamental problem with that approach is our willingness to debate and argue because outside experts tell us that we’re right or that we’ve been wronged, and, therefore, our spouses should change.

The better course, the winning way is to ask our inner expert. We ask ourselves, not if they’re bullying us, but simply whether we like or don’t like what they do.  We know what we like and don’t like; we know how much we like or hate it; we know what we’re willing to compromise about or put up with and what we’re not.

We begin with our judgment and act on that judgment. The fundamental and true justifications for what we do are “I want to” and “I don’t want to.”  Not necessarily as a snap judgment, but as a source of energy and power.  Later, we supply a thin coating of logical reasons to make people think we’re rational.

We’re acting on our own standards and for the benefit of our heart and soul – and probably for our kids also.  That’s real power.  Since we know what we want, we don’t need to change our spouse or get our spouse to agree or give permission.  Gone are doubt, hesitation, self-questioning, negative, self-bullying self-talk, insecurity, lack of confidence and low self-esteem.

A declaration of what we want or don’t want is unassailable by outside experts.  We know right away that any who tries to talk us out of what we want by saying, “That’s dumb.  That’s crazy.  That’s silly.  That’s unreasonable.  That’s selfish.  That’s arrogant.  That’s too demanding.  That’s not loving,” is not a person we want to keep as a lover, friend or relative.

Acting because we want to is more than enough justification. Acting as our own expert, on our own best judgment, because we want to is how we take charge of our present and future.

Instead of thinking we need to prove or justify something according to our spouse’s logic, we’re now testing our spouse.

• We say what we will never tolerate and what we must have.
• We say what we want and don’t want strongly, and how many chances we’re giving.
• We say what we’re willing to negotiate or to give, and what we must have in return – and how many chances.

This technique is detailed in “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up,” available fastest from this web site.

Don’t pay attention to objectors or inner objections:

• Anyone who tries to talk us out of our standards.
• Anyone who says we’re mean, selfish, not understanding, unforgiving, unloving or a demanding bully.
• Anyone who demands, threatens or tries to control or coerce us to change.
• Our own feeling that we love our spouse so much we can never leave.
• Our thoughts that we need to be perfect or to honor a commitment we made before we knew the real cost of what we were buying.

We can’t let our feelings ruin our future.  We’ll fall in love again with someone even better.

Given our standards, is our spouse willing to act in a way that we’ll allow them to stay on our island or will we vote them off?  It’s our island and we’re the only one who votes.

It’s that clear and simple even though the specific action plan will have to be adjusted depending on the situation – money, kids, relatives, culture, etc.

But what if we’re wrong or too picky? On the one hand we do know that experts are wrong.  For example, expert advice for the best way to parent has changed every few years during my lifetime.  There are no guarantees.

On the other hand, we might make a mistake.  So what?  We are learners.  The more we listen to our inner expert, the more expert it will become and the more it will help us.  We’re not children any more.  It’s better to follow our own path than be ruled by parents, spouses or experts.

This choice is wonderfully illustrated in the Daniel Day-Lewis movie version of “The Last of The Mohicans”.

British Major Duncan wants Cora to marry him.  Her father wants her to marry him.  But Cora hesitates.  Cora is thinking about breaking away from the cage of her upbringing.   She tells him of her hesitation.

Duncan says, “Why not let those whom you trust, like your father, help settle what is best for you.  In view of your indecision, you should rely on their judgment and mine.  Will you consider that?”

At first she’s not sure, but later she sees a side of Major Duncan she would never let herself live with.  She tells Duncan, “I have considered your offer.  The decision I have come to is that I would rather make the gravest of mistakes than surrender my own judgment.  My answer to you must be, ‘No.’”

She will follow her own judgment, not theirs.  She will not let those “experts” rule her life.

Be brave.  We can get help to access the expert within us and learn to trust our inner expert.  We can act because we want to and be the hero of our lives.

Stop Bullies Who Demand their Way

I was at a wedding and a funeral last week.  Really; not a movie.  And the people were fine. But I was reminded of all the times I’ve been at big family events when some selfish, narcissistic, abusive, controlling, bullying family member demanded that they get their way or they’d make a scene, make everyone miserable and ruin either the celebration festivities or the solemnity.  They knew what was best and we’d better do it.

Think of the relatives at all the special occasions – weddings, funerals, births, vacations and holidays.  The relatives who get drunk and insist they be allowed to ruin the event; the arrogant jerks who think they own all the attention and air in the place; the nasty, greedy; jealous, vicious-tongued vindictive; the narcissistic, smug, righteous know-it-alls.

Think of the people who take over all the events because they want to.  Whatever supposedly logical reasons, excuses and justifications they offer each time, I notice the pattern.

Even though they’re not the important person at the event, they always have to get their way or else.  They’re not the bride or groom, they’re not giving birth, they’re not graduating, they’re not getting baptized, confirmed or bar mitzvah-ed; they’re not the host or planner; they’re not the person dying.  They’re not even the turkey on the table, although I sometimes entertain fantasies of having a sharp carving knife in my hand.

Did I cover all the bases of your experience also or do you have a few other ones?

These bullies always think they’re right.  And they’re willing to argue and fight longer, harder and louder to get their way, than anyone else, especially over what we think is trivial and a waste of time.  And they let you know that they’ll retaliate and make us regret resisting them for the rest of our lives.  They’ll bad-mouth, criticize and put us down in front of everyone forever.  And the scene is our fault, not theirs.  They want us the walk on egg shells around them.

So what can we do?

1. Typically, we find reasons to turn the other cheek. We try to rise above, ignore, look away, appease, understand, excuse because that’s just the way they are or tolerate them for the duration of the event.  Typically we give them what they want because we don’t want to be judgmental or we’re too polite to make a scene or we think that if we follow the Golden Rule, they’ll be nice in return.  I think that tactic is good to try but only once.  Anyone can have one bad day and try to feel better by taking control.  But real bullies and boundary pushers simply take our giving them their way as permission to act more demanding.  As if they think they’re powerful and everyone is too weak to resist them.  Like sharks to bloody prey, they go for more.  And it’s always the people who can’t or won’t protect themselves – the weaker, younger, more polite, more bereft ones – who suffer the most when we leave them unprotected.
2. Instead, be a witness, not a bystander. Recognize that we’re being bullied and abused.  Be willing to get out of our comfort zones to take care of the important people.  The first time the person bullies, we can take them aside and tell them privately, in very polite and firm words, to “shut up.”  But these control-freaks have demanded their ways for years so we know what’s going to happen.  Ignore their specific reasons, excuses and justifications.  Typically, we give them power because we fell sorry for them, we’re too polite to make a scene and, after all, they’re family.  We give them power because they’re more willing to make a scene and act hurt and angry, and walk away.  We give them power because they’re willing to destroy the family if they don’t get their way, but we’re not.  Take back our power.  Be willing to make a scene; to disagree, threaten or throw someone out.  Find allies beforehand and stand shoulder to shoulder.  We may not change their behavior, but that’s the only way we have a chance of enjoying the events.

For some success stories, see the studies of Carrie and Kathy in “How to Stop Bullies in Their Tracks,” available fastest from this web site.

Although I usually think of the older generation of “demanders,” but let’s not forget the spoiled brats encouraged by their indulgent or defeated parents to demand all the toys, bully the other kids and violate all the rules.  Or the surly teenagers, the toxic adult children, the bullying spouses or self-centered friends.  Or the oafs and abusers of power at work.

Don’t be bullied.  We need an expert coach to help us design plans that fit our specific situations. Be brave.  Step up and be the hero of your life.

Being Judgmental: Do You Need More or Less? – Quick Quiz

Being judgmental has gotten a bad name and for good reasons. Our whole world has experienced the horror wrought by people who felt superior and righteous in destroying other people they thought were inferior or even non-human.  Also, in our personal lives, we’ve experienced the damage done by arrogant, righteous spouses, parents, relatives and others who always knew best and felt entitled to taunt, tease, harass, bully and abuse us or to cast us out.

However, it’s a mistake to use these examples of righteous people with poor judgment as proof that:

1. The process of making judgments is bad.  It’s not.  It’s necessary.
2. We should accept all perspectives and ways of living in the world as equal or as equally valid.  They’re not.

But that’s all abstract.  The real questions are whether we need to be more or less judgmental and which of our judgments are worth keeping and how.  Take the quick quiz.

Before you take the quick quiz, see “Being Judgmental” as having four parts:

1. Discerning; making judgments, estimating what the consequences of some action will be, deciding what we like and what we don’t like.
2. Deciding which ways of behaving are acceptable in our personal space.
3. Making these boundaries in our personal lives stick.
4. Getting righteous, indignant or angry when people do what we think is wrong or dumb, or when they don’t do what we think is right or good or best.

Understanding this process, we can now take the quick quiz to help us decide whether you’re being bullied and whether to be more or less judgmental and in which areas of our lives:

1. Do you ignore early warning signs and get stuck in situations that are painful?  Do you distrust your own judgment?
2. Do other people often tell you what’s right or what you should do?  Do you need to act more on your own judgment and listen less to other people?
3. Do you feel like other people or one other person runs your life or decides what you can or cannot do?  Do you accept harassment and bullying?
4. Does someone else have more control over your time, money, friends or activities?  Do you try to understand, compromise or give in but they don’t?  Are you anxious, stressed or afraid of what they might do?
5. Do you need to get angry before you act?  Do you often feel guilty or ashamed afterward?
6. Do people ignore, laugh, argue or avoid what you want when you insist that they act in certain ways in your personal space?  ?
7. Do people trample over your boundaries?  Do they get away with not changing?  Do you let them stay in your life?  Do they wear you down?  Is life an endless struggle?

If you answered “yes” to most of these questions – if you feel bossed and controlled, if you get taken advantage of, if you’re the one who almost always gives in or tries to make peace, if you rarely get your way, if you have to justify everything you do or ask permission before you can do anything – then you’re not protecting yourself enough, you’re not being judgmental enough and you’re not acting based on what you know in your heart-of-hearts to be true.

If you answered “yes,” to most of these questions, you need to act firmly, courageously, strongly and skillfully on your own judgments.  You need to build your confidence and self-esteem.  You need to take power over your own actions, whether the other person likes it or not.

Many people ask, “But how do I know if I’m right or fair or normal in what I want?  How can I demand what I want when I’m not sure I deserve it or if I might be selfish?”

That way of thinking leads us no where.  That way of thinking puts us under the control of someone else who thinks they know better than we do.  There’s no chance for happiness down that path – only submission.

The path that has a chance of yielding happiness and joy and fulfillment is the path of being discerning, of having more and better judgments, and of making our judgments stick in our lives.

Getting angry, righteous and indignant are motivation strategies.  We typically generate those feelings to get ourselves angry enough to act.  The problem with that method of motivation is contained in “The Emotional Motivation Cycle” (See “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up).  This method usually isn’t effective long-term.

Instead, a better method is shown in “How to Stop Bullies in Their Tracks.”  Trust the signals from our guts when they’re just at the level of irritation or frustration, and use the effective five-step process.  When we act based on that level of emotion, we’ll make better plans and carry them out more effectively.

That doesn’t tell us how to accomplish what we need; that doesn’t tell us how to get free from oppression we’ve previously accepted, but that tells us that we must.  All plans and tactics must be designed to fit us and our specific situation.  That’s why we need expert coaching and, maybe, legal advice.  But now we know the direction we must set in our lives.

Stop Abusive, Bullying Teachers

Which professions, in their teaching schools and in their on-the-job practices, foster or tolerate the worst and most flagrant forms of bullying?  I don’t know, but teaching is right up there with doctors and lawyers and others I may be overlooking. I see two kinds of principals running two very different kinds of public schools.

The smaller percent won’t tolerate bullying among the students, won’t tolerate bullying of the students by teachers and also won’t tolerate bullying of teachers by other teachers.  These principals and teachers are a pleasure to work with.  We can design policies and proactive programs to keep students and teachers safe and focused on teaching.  These people say, “We don’t tolerate bullying here.”

Unfortunately, the larger percent of principals and teachers tolerate or ignore bullying on the part of students and the faculty.  Even if they have anti-bullying policies, they don’t have effective programs and they won’t stand up to bullies – students or teachers.  They’re usually the schools at which principals and even counselors will look me in the eye and say, as if they believe it, “We have no bullying here,” – even though teachers and students know who the bullies are and where, when and how the bullying occurs, and they’ve complained publically about bullying, and even after there have been suicides.

By the way, not only public schools, but also colleges, universities and professional, post-graduate training schools (teacher training, medical schools, and law schools) are hotbeds of faculty harassing and bullying students, and faculty bullying other faculty.  Don’t believe me?  Check out the law suits and blogs.  Ask the teachers, doctors and lawyers you know personally.  Ask about arrogant, narcissistic, abusive control-freaks. How do teachers bully other teachers?

• Senior individuals, including principals, have power and control over junior teachers and will misuse that power for personal reasons, including sex.  One variant is, “Suck up to me or I’ll sabotage your career.”  Another is, “I’m powerful and I enjoy making you squirm.”  Or, “They did it to me and now I’ll do it to you.”  And, “It’s for your own good.  It’ll make you stronger.”
• Often, cliques of senior or even junior teachers try to run the show.  One variant is, “Join our clique and suck up to us or else.”  Another is, “Don’t change my perks or the status quo, and don’t threaten my job.  Don’t expose our failures or dirty laundry even though we’re not changing.  If you do, we’ll get you.”  Their favorite tactics are to ostracize the offender and to blame all the problems on him or her.  These vicious gangs will try to silence or remove offenders for nitpicky, trumped up reasons.

What can you do if you’re managing such an environment?

• In my experience, successful change starts from the top down.
• At a college, university or professional school, it takes a very powerful and very politically astute new administrator or new department head to change the environment.  The new person will have to weed through his staff slowly and carefully, replacing the worst bullies and narcissists for legal reasons and in legal ways.  He’ll have to have support because there will be widespread personal attacks and law suits.
• At a public school, change requires a new principal supported by the district administrators and school boards.  The new principal will have to be a master at enrolling a core group of supportive teachers and the media, and maneuvering around the union.  Entrenched people, like infected splinters, are hard to reach and remove.  But persevering and savvy principals can set a new tone in their schools.

What can you do if you’re a target?

• Notice the signs.  If you’re ignored, blamed or attacked in public, especially in front of students, you’re being set-up to be the target of a public media campaign as a troublemaker who needs fired for the well-being of the school.  There’s no negotiating with these righteous predators and flying low won’t get them to back off.  You won’t get the union to back you.
• Hire a good lawyer who knows how to get the right publicity – not the school lawyer.  Being right won’t prevent a smear campaign, full of innuendos and lies, against you.  Learn what to document on your home computer.
• You’ll probably end up looking for a job in another state with one of the few district administrators who can see the truth and are willing to take a chance on a “potential troublemaker.”

It’s particularly sad when the people who are responsible to guard our children against bullying are bullies themselves.  We each have to fight our own private battle against abuse by people in power or those out of power who want to gain power and control.

Hire an expert coach and read the examples in “How to Stop Bullies in Their Tracks.”

Stop Bullies at Work: Control Freaks

Some control freaks at work are complete narcissists, others cover up major insecurities.  We can make lists of possible reasons that led someone to be a controlling adult – for example, genetics, they grew up with control freaks, they had no control when they were kids, their control when they were kids saved them, control assuages their terror of the unknown, control helps them succeed, they really are smarter and more competent than the rest of us, they want to feel like they’re smarter and more competent than the rest of us, or the feeling of righteousness is intoxicating. Of course even more reasons can be listed, but especially at work where our influence is small and temporary, our psychoanalysis of these abusive bullies rarely helps us change their behavior.  In the workplace, we suffer from the symptoms of their behavior, not the causes.

The real question at work is not why they act the way they do, but how to stop them.

The obvious controllers harass us overtly; their arrogant, narcissistic, nit-picking personalities oppress us continually.  Even if they don’t have power over us, they’ll be relentless.  But at least we can recognize the source of our pain and we can focus on creating tactics that get them off our backs.

The most difficult control freaks to stop are the sneaky, manipulative, covert bullies.  They use a style in which:

• They make what seem to be innocuous suggestions for our best interests.
• Their understated certainty is overwhelming.
• They always know better ways to do everything even if they suggest them quietly.
• They’re so enthusiastic that our hesitations are swept away.
• Their feelings are the center of attention and who can resist helping them.
• They subtly increase our self-doubt and decrease our confidence and self-esteem so we’ll take their direction.
• Their reasons, excuses and rules are quietly but firmly presented with better logic and more certainty than we can articulate.  Our resistance seems petty, ludicrous and selfish.

In order to succeed at work, we need to take charge some of the time.  Control freaks need to be in charge all the time over everything.  They’d rather dominate than have relationships that bring out the greatest in everyone.

The reason I focus on the symptoms you need to deal with, instead of the psychological causes is that no presentation to the control-freak of why they use their controlling style/personality and no attempts to beg, bribe or assuage their fears ever changes their behavior.  The beginning of all change for control freaks is when their controlling strategy no longer works.

No one strategy stops control freaks.  The creation of a successful tactical plan depends on the people, the style of the controller, the situation and the power dynamics.  But there are a few guidelines.

• Since control freaks want to take over everything, don’t ever give ground.  You’re trying to convince them never to try to control you, but instead to go control other people.
• Don’t argue or debate what’s best.  If you use their suggestions don’t ever acknowledge their guidance.  If they know that you accepted their input, even if they made it in a suggestive way, that opening will encourage them to push your boundaries consistently and relentlessly.  Go your own way and live with the consequences.
• Shine a light on their bullying tactics and the damage it causes to productivity and teamwork.  Never focus on your feelings.
• Don’t get sucked into becoming their confident or therapist.  Your narcissism in thinking that you can help them will be your downfall.
• Ignore your self-bullying; that little voice that doesn’t like you, that tells you that the control-freak might be right.  If you don’t trust your own guts you’ll get sucked in, just like you would into a black hole.

Assume that you can’t therapeutize or rehabilitate them.  You’re never going to change them.  They’re bullying, control freaks.  Get the coaching you need to get them away from you as fast as you can.  You don’t need their direction.  You’re simply trying to keep them from taking over team meetings and stifling input from other people.

Control freaks at home rarely change for any length of time.  After their bullying is confronted, they may promise to do better, but their good behavior will last only for a while.  They’ll revert or get sneakier about exerting their control.  While you can bring continual pressure to bear on your boyfriend or girlfriend, husband or wife, parents or children, or friends, real change is in the bully’s hands.  Change typically requires bullies to face the loss of what they value most.  Do they value you and the children more, or will they cling to their personal style as their identity forever?

Stop Relentless Bullies and Psychopaths Who Take Advantage of Your Politeness

We all recognize as bullies, brutes (male or female) at work or in our love and family lives who hit people or threaten physical violence.  But more bullies get away with their harassment, bullying and abuse by taking advantage of their victims’ rules about politeness. In her article in the Miami Herald, “It's time to get our behavior under control,” Robin Sarantos uses television’s “House” as an example of rude, inconsiderate, arrogant, discourteous, entitled behavior.  He eats other people’s food, searches his boss’ desk, reads a coworkers email, yells at and blames his coworkers.  And we’re supposed to think he’s funny because he’s a wonderful doctor.

But would you enjoy working with someone like him, who goes into your desk, listens to your private calls, says demeaning things about you, curses, cheats, stabs you in the back and spreads gossip and rumors?  Would you enjoy dating or being best friends with someone like that?

Do you enjoy the family members who come for the holidays or family occasions with their vicious, nasty, jealous tongues?  Do you enjoy exposing yourself to greedy, sarcastic or loud mouthed relatives?

What kind of loving relationship could you have with someone who puts you down, exposes your secrets, harasses you or makes cutting remarks with a smile and a laugh – pretending he’s just having a little fun or claiming that you’re too sensitive or can’t take a joke?

Often, when confronted by their smiling viciousness, we’re confused by the double message and think, “Maybe they don’t know how much what they said hurts,” or “If I say something, it’ll sound whiny or nasty.”  Many of us, when we’re surprised, shocked, baffled and stunned, revert to one of the three primitive human responses: We freeze.  And then it’s too late to protest.  Fear not, those bullies will always give you more chances.

Don’t be blinded by romantic feelings of love, or by family duty, or by your fear of a powerful person at work. Politeness doesn’t stop relentless bullies or psychopaths.  Relentless bullies don’t take your hesitation, politeness and passivity as a kindly invitation to respond with civility.  They take your lack of resistance as an invitation to bully you more.  They’re like jackals that sense easy prey.  The problem is not that they’re ignorant of social conventions: They know exactly what they’re doing: Pushing you around and getting away with it.

How do we know the difference between a relentless, abusive bully and a well-meaning person who stepped on our toes by accident?  It’s easy: Look for a pattern.

Well-meaning people who accidently said something hurtful, feel bad, apologize sincerely, make amends and promise not to do that again.  And they don’t do it again.  The last step is the key one: They don’t repeat the behavior.

Bullies will minimize what they did, or justify their actions by blaming on some fault of ours, or go through many of the steps of apologizing.  But they don’t make real amends and they don’t stop.  When bullies whack us and buy us candy or flowers, they’re simply bribing us to be available the next time they want to whack us.

The initial steps in resisting are easy.  We must react.  We may say “Ouch” or we may ask them nicely to stop.  If they’re well-meaning people, they’ll apologize and they won’t behave that way again.  If they’re bullies, we’ll have to do the more difficult work of being more firm and forceful.  Sometimes we can embarrass them to stop the bullying, but with relentless bullies we have to find real consequences that stop them.

If we ignore or minimize, if we beg or bribe them, if we appeal to their civility and manners, we’re asking to be whacked again.

These smiling bullies and control freaks actually produce more bullying incidents than the overt bullies who use violence.  Stop them or live like a frightened deer while they abuse your mind, heart and spirit.

7 Signs of narcissistic control-freaks

Narcissistic control-freaks rule!  They think. Some narcissistic personalities are so over the top that it’s easy to detect them.  You’ll follow your gut reaction and get away as fast as you can.

But watch out.  If you’re not careful, stealthy narcissists will take over your life – at home, in relationships, at work.  Are you sure you can detect the stealthy ones?

Seven warning signs of bullying, controlling narcissists are:

1. They think they know best about everything.  They know what’s best for you; just ask them.  They give you advice and make your life miserable if you don’t do what they say.  They point out all your mistakes and failings.  They’re spouses, relatives or friends who could direct your life better than you can.  They’re yelling, threatening, demeaning bosses.  Their absolute certainty seduces you into self-doubt and self-bullying.  You become unsure of your own judgment and wisdom so you might as well follow theirs.
2. Their excitement is contagious and sweeps you along.  Whether it’s for a new product, career, love interest or activity, it’s the best and greatest – even if it’s the opposite of what they thought 10 minutes ago.  You should jump on board if you know what’s good for you.
3. They think they don’t have anything to learn.  They’re new employees or interns who know everything and don’t need to learn from people who are already doing their jobs well.  They’re nit-picking, micro-managers.  They’re children or teenagers who won’t practice or learn, who won’t do anything the way other people say is best.  They insist on doing it their way, even though they fail repeatedly.  They won’t listen; especially when they’re failing.
4. They’re more important than you are.  Actually, they’re more important than the rest of the world.  Their feelings are so intense that you’re too polite or afraid to upset them by trying to make your feelings or opinions matter.  Their feelings get hurt easily and are powerful justifications for anger, retaliation and revenge.  Their jealousies, issues and concerns (not yours) become the focus of all interactions.  Their desires – for promotions, toys they want, relationships they want, enemies they want to get – are the most important things and they’re entitled to get what they want.  They’re controlling, stealth-bullying husbands.  Your time – actually, your whole life – should be devoted to their needs (wants, whims).
5. Everyone is a pawn in their game.  You have value only as long as you can help them or worship them.  They’re selfish, arrogant, demanding teenagers, spouses or dates who think they should be catered to or waited on.  Anyone who doesn’t help or who gets in the way becomes the enemy.  You’re afraid that if you disagree or distance yourself, they’ll strike back at you.
6. Their excuses, excuse.  Their reasons are always correct and are enough to justify what they do.  If you don’t agree, you simply don’t understand or you’re evil.  Their jealousies, anger and hatred are not bad characteristics – like other people’s jealousy, anger and hatred.  Self-deluded narcissists (aren’t they all, by definition) think they’re merely feeling, thinking and doing what any normal person would feel, think and do.  They’re saints in their own minds.  You’d better agree or else.
7. Their rules, rule.  They know how the world should be and how people should act.  They’re allowed to do anything they want – to take, attack or strike back in any way they want – but everyone else should be bound by their rules.  If your feelings are hurt by what they’ve said or done, it’s your fault and your problem.  They are virtuous and righteous.  They’re great debaters or they simply talk so loud and long that you give in.

In order to thrive, we all need some of these characteristics some of the time.  Narcissists have them all and they won’t give them up.  They’d rather dominate than succeed or have relationships that bring out the greatest in everyone.

Take a look at yourself: What attracts you to someone who is sure they’re important, they’re right and your life would be better if you do what they say or if you serve them?

Kind-hearted therapy-junkies in families or in the workplace think they can convert these selfish, self-absorbed bullies by loving them enough, by appeasing them or by educating them.  Forget it.

You’re never going to change them.  They’re bullying, control-freaks.  Get the coaching you need to get away as fast as you can.  You don’t need their direction.  Don’t ask for or even allow them to give their opinions.  Make your own mistakes and create your own successes.

Ignore your self-bullying; that little voice that doesn’t like you, that tells you that narcissists might be right.  If you don’t trust your own guts you’ll get sucked in, just like you would into a black hole.

As I show in my books and CDs of case studies, “How to Stop Bullies in their Tracks,” “Bullies Below the Radar” and “Parenting Bully-Proof Kids,” bullies, including narcissistic personalities, are not all the same, but their patterns of behavior, their tactics, are the same.  That’s why we can find methods to stop most of them.  If we don’t stop bullies, they’ll think we’re easy prey.  Like sharks, they’ll just go after us more.

10 Best ways to raise spoiled brats

There are many methods that even well-meaning parents use to raise spoiled brats instead of wonderful, creative, well-behaved, civil, strong children.  The fundamental factor in raising arrogant, selfish, nasty brats is their parents’ consistency in attitudes, approach and actions. The underlying attitude that creates demanding, bullying tyrants is that if children are never thwarted or forced to do what they don’t want to, they’ll be more creative and happy, and their self-esteem will be higher.  This attitude is very prevalent among the helping professions; especially therapists and teachers.

What I say will anger people who think in black-while, all-none.  Those are people who think that the only choices are total freedom and praise, or total repression and beatings.  How silly to think that way.

What do you see other people doing to train their children badly?

My top 10 attitudes, approaches, techniques to create willful, domineering brats and teenagers are:

1. Never correct them or say, “No.”  Help them think they’re sensitive, weak and fragile.  Be afraid that if their feelings are hurt, they’ll never get over it.
2. Always give them everything they desire.  Don’t teach them that they might not get what they desperately want at the moment and that they can still be happy.  Give them control of every decision.  Never force them to do what you want.  Instead, always try to get them to understand that you’re right so they’ll willingly do what you want them to.
3. Never show displeasure or tell them that they failed to meet your high expectations.  Always tell them that their efforts are always good enough; no matter how good or pathetic the results.
4. Always tell them that they should succeed instantly or that what they can’t do, isn’t important.  Also, tell them that hard work and struggle aren’t important.  Blame everything that they don’t like on other people (bad friends, bad teachers, bad schools, bad society), not on their insufficient or mediocre effort.  Always tell them that the world is supposed to be fair and make them happy.
5. Always let them misbehave without correction or consequences, instead of calmly applying consequences whether they like it or not.  Hold your tongue or repeatedly tell them not to do something, but don’t actually do anything effective until you can’t stand it anymore and you throw a fit.
6. Always give in to their fits and temper tantrums in order to get them to stop.   Train them that you’ll give them whatever they want if they throw fits in public.
7. Always excuse their bad behavior because they’re “cute” or “creative.”
8. Always allow them to avoid chores or helping out because it’s no fun for them.
9. Be afraid that if they’re angry, they won’t love you.  Always try to be their confidant and best friend.
10. Never smack their bottoms or grab them to make your point or to let them know that sometimes they will do what you want, no matter what.

To raise spoiled brats, consistently give in to them and excuse their bad behavior.  Of course that doesn’t prepare them to succeed in the real-world they’ll face as adults.

If you start these approaches with infants, you can create manipulative, demanding teenage bullies who think that they’re entitled to everything they want and you’re supposed to provide it.  They’re the kind of children who may be living at home when they’re 40.  And you’ll wonder why, deep down, you don’t like them any more than they like you.

But don’t go to the other extreme and beat them into submission.

Think of the qualities you want them to develop and make sure they have many opportunities to practice these qualities.  For example:

• Will, self-mastery, courage and discipline.
• High energy, emphasis on action and seeking solutions instead of blame.
• Grit, determination, dedication, drive, commitment and focus.
• Persistence, perseverance, patience, endurance and tenacity.
• Resilience, flexibility and humor.
• Comfort in ambiguity and productive inconsistency.
• Heroism in the face of discouragement so you’ll treat obstacles like speed bumps.
• Learning from great models, heroes, mentors and coaches.
• Taking calculated risks and making the most of opportunities and luck.

Without your guidance and discipline, they won’t magically develop those qualities when they’re 25.

You’ll find examples in my books and CDs of case studies, “How to Stop Bullies in their Tracks” and “Parenting Bully-Proof Kids.”  Of course, coaching can help you design tactics that fit your specific situation.

Case Study: Dealing with a righteous, angry, bullying friend

Dana thought her new friend Tracy had a strong personality.  Tracy always knew what was right and knew how she deserved to be treated.  She could always justify why her standards were the right ones.  If anyone didn’t live up to Tracy’s rules and logic, she let them have it. She was even right when she told off Dana’s next door neighbor.  But Dana had to live with the consequences of Tracy’s tirade.

Do you know any quick-tongued people who are sure they’re right?  How do you deal with them?

Dana’s neighbor was having a pretty loud party the evening Tracy was visiting.  Dana would have let it go because the neighbor usually was quiet or she would have sweetly asked the neighbor to tone it down a little.  As part of their good relationship the neighbor would have apologized and made her guests quiet down.

But Tracy got livid at the noise and shifted into action.  She raced over to the neighbor with Dana following behind.  When the neighbor answered the door, Tracy lit into her.  The guests were looking on but that didn’t stop Tracy for a second.  She yelled that the neighbor was discourteous, arrogant, crude and trailer-trash.  When the neighbor reacted defensively and angrily, Tracy cut her off, called her a string of dirty names and said she was getting the police on her.

Tracy ran back to Dana’s house, called the police and complained loudly about the noise next door.  The police did come.

When Dana said that she thought that was overkill, Tracy got angry at her; no one was going to disrespect Tracy.  The neighbor was too loud and she had a lot of nerve to get angry when she was in the wrong.

When Tracy left, Dana was stuck.  She’d always had a nice relationship with the neighbor and she didn’t want to start a spite-fight with someone who lived next door.

So what would you do?

When Dana and I talked the next day, we began by separating the three people she had to deal with; the neighbor, Dana herself and Tracy.  We went through each one separately and then Dana took the action she’d decided upon.

That evening, she went to the neighbor’s house and apologized for Tracy.  The neighbor was furious and wouldn’t accept Dana’s apology.  She told Dana off and slammed the door in her face.

Dana waited and after about five minutes she knocked again.  The neighbor wouldn’t answer until Dana had knocked for what seemed like another five minutes.  Again Dana groveled.  She explained that she hadn’t known that Tracy had called the police, she would never have done that and she still wanted to be neighborly.  They’d always gotten along before and they could still talk to each other reasonably in the future.

Again the neighbor slammed the door.  But an hour later, the neighbor called and acknowledged that the party was a little loud.  She said she understood, but she never wanted to see Tracy again.  Dana was satisfied with that arrangement.  She and the neighbor actually got along better after that conversation and the neighbor didn’t have a loud party again.

The second person Dana had to look at was herself.  She was shocked and stunned when Tracy threw her fit.  Dana finally realized that she wasn’t a bad person for letting Tracy attack the neighbor; she didn’t have a character flaw.  She simply hadn’t trained herself.

When humans are surprised and shocked, we often revert to our childhood reactions or to one of the three primitive reactions we have – fight, flight or freeze.  Dana froze; she called it “brain freeze.”  Maybe Tracy reverted to “fight” mode.

Since Dana didn’t like brain freeze, all she had to do was to train herself to make a different response.  She had known that she’d wanted to stop Tracy.  Actually, she knew how Tracy was and that if she’d prepared herself, she wouldn’t have allowed Tracy to go to the neighbor’s house.  Or, she would have stopped Tracy in mid-tirade.

Now she had to make her boundaries clear and stand up to Tracy.

When Dana told Tracy how much trouble she’d caused with the neighbor, Tracy attacked Dana.  “I was right.  Your neighbor was way too loud.   I had a right to be angry.  Nobody’s going to bother me any more.  Someone needed to tell her off.”

When Dana told Tracy she didn’t want to deal angrily with a neighbor over one incident, especially when the woman had been a good neighbor for a long time, Tracy again attacked Dana.  “When I get angry I have to get it off my chest.  You’re trying to repress me and put me down.  I have a right to my feelings and I won’t be stifled.”

Dana she recognized that Tracy was bullying her.  Now, Dana was prepared.  She said, “You know, you seem to think that you’re entitled to throw a fit if you feel like it; if you feel righteous, right and justified.  Did you grow up getting your way when you threw fits?”

Tracy yelled that it was none of Dana’s business how she grew up.  “Anyway,” she spat out, “I feel better when I let people have it.  They deserve it.  And it helps me get what I want.  You’re just a coward if you don’t tell people off.  You’re asking them to take advantage of you.”

Dana repeated, “Usually, I don’t have the strong feelings you do.  And even when I do, I think of what will get me what I want, instead of just throwing a fit and spilling my guts.  I wanted to start off nice with the neighbor.  When I simply ask, she always takes care of things.”

Again, Dana challenged Tracy, “Is it more important for you to throw a fit than to get what you want?  I wanted to tone the party down and I wanted to keep a good relationship with my neighbor.  Whenever you feel right and righteous, do you beat people with your tongue or do you think of what else you might want?”

Tracy blew up again.  “I was right, your neighbor was wrong.  I can do whatever I feel like when people are treating me bad.  And if you don’t like it, I’m not your friend.”

After careful consideration, Dana decided that Tracy wasn’t interested in changing her reactions and that not being friends with her was a good idea.  She didn’t want to get drawn into fights because Tracy had the self-control of a child.  Rage, bullying and verbal abuse weren’t her usual style.

Coaching helped Dana clarify how she wanted to act and what she’d allow in her personal space.  Our talking and her learning from “How to Stop Bullies in Their Tracks” helped Dana maintain her boundaries with the neighbor and her former friend Tracy.  They also helped Dana stand up for herself against other bullies in her personal life and at work.

I hope this case study and the techniques Dana used will alert you to areas in which you’re not taking charge of your personal ecology.

Arrogant, Abusive and Disruptive -- and a Doctor

Even doctors, supposedly intelligent, skilled, well-trained and focused on giving the best care possible to their patients, are sometimes bullies toward other staff.  The behavior of that 3-4 percent of doctors can cause medical mistakes, preventable complications and even death to patients who could otherwise be saved. In her column in the New York Times, on December 2, 2008, “Arrogant, Abusive and Disruptive – and a Doctor,” Laurie Tarkin gives compelling evidence, surveys and examples of this bullying behavior. The examples included obnoxious, intimidating, abusive behavior; shouting, yelling, belittling, insulting, humiliating, ridiculing, blaming, berating and denigrating actions, often in front of patients and other staff members.  Some staff had to duck to avoid scalpels thrown across the operating room by angry surgeons.

Often, staff was made to feel like the bottom of the food chain.  Sometimes, staff was intimidated by a doctor so that they did not share their concerns about orders for medication that appeared to be incorrect

This hostile environment erodes cooperation and a sense of commitment to high-quality care.  Surveys of hospital staff members blame badly behaved doctors for low morale, stress and high turnover.

Although this article focused on doctors, we all know that the same behavior goes on at companies and organizations in every industry and area.

Do you have examples of your own?

I’ve described similar behavior in posts on the top ten ways to create a hostile workplace, verbal abuse by a know-it-all boss, a bullying coworker in the next cubicle and an unhappy employee creating a hostile workplace.

You’ll also find ways to combat this behavior in my book, “How to Stop Bullies in their Tracks.”  Leaders and managers who want to change hostile work environment should listen to my CD set, “Eliminate the High Cost of Low Attitudes.”

As a coach, consultant and speaker, I encourage people to fight to win.  It’s crucial to design tactics for your specific needs and the situation.