To Stop Workplace Bullying, Don't Turn the Other Cheek

Many of us have been taught to ignore putdowns.  It’s considered morally superior to rise above them. That’s a big mistake.  Respond quickly when someone attacks you.

For example, Sybil continually put down her peer, Henry, in private and public.  Each demeaning comment might have been mere insensitivity.  But taken together they represented a hostile pattern.

To read the rest of this article from the Philadelphia Business Journal, see: When insulted by a co-worker, don’t turn the other cheek http://www.bizjournals.com/philadelphia/stories/2008/08/11/smallb3.html

Sybil harassed and abused Henry in meetings, in front of the bosses and in the hallways.  Henry tried to defend himself against her negativity with facts, logic and excuses. But he never mentioned the obvious hostility in her attacks.  His arguments didn’t stop her. He felt defeated and gave into despair.

Their coworkers called Sybil “The Queen of Mean” and tiptoed around her because they were afraid of her retaliation.  With her vicious tongue, she controlled the office.

Henry obsessed on her demeaning comments.  He continually complained to co-workers, family and friends.  Then, he’d be angry at himself for getting enraged.  He wished he could let Sybil’s cracks roll off his back.  He didn’t know how to make her stop bullying.

I convinced Henry he was taking the wrong approach.  He shouldn’t ignore Sybil’s assaults.  By allowing her to continue whacking him verbally, his confidence, self-esteem and credibility were undermined.  His staff saw him as likeable but weak.

Henry had some common, self-imposed rules that keep him from acting:

• “It’s just the way she is.  I should forgive her.  Since I can’t change her, I can’t do anything.”
• “The nicest, most reasonable people should tolerate bad behavior, rather than ask the most difficult, hostile person to change.”
• “If I’m nice and reasonable, people will respect me and change.”
• “If I’m angry, if I can’t think of the perfect, polite way of acting, I shouldn’t do anything.”

Henry believed in the Golden Rule.  His psychological explanations for Sybil’s narcissistic behavior also kept him from acting.  He decided she was simply jealous of him and thought he should forgive her.

I disagree: Just because someone was a victim when they were young or feels hurt now, doesn’t give them a free pass to hurt other people.

The first changes Henry made were internal:

• When he stopped taking the attacks personally, he stopped obsessing and began planning effective responses.
• He acknowledged that he should have responded rapidly to Sybil’s initial attacks. The more he allowed them to pass by unchallenged, the more bold she became.
• He committed to protecting himself.  He’d had enough and it was time to say, “No!” And he promised himself that if his first tactics didn’t succeed, he wouldn’t go back on his commitment. He’d simply try different tactics.

So what did Henry do?  He tried an escalating set of responses, increasing in firmness at each new step.  When he got far enough up the staircase of firmness, Sybil finally showed him what was enough.  She stopped.  The rest of their team now saw Henry as strong and smart.  Their respect for him increased

Don’t be a Henry and ignore insults outwardly, while they tear you up inside.  Don’t be a conflict avoidant manager. Immediately, counter any attacks from the Sybils in your life.  Use Henry’s method of escalating firmness to stop bullies.

Learn what you can do to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

To Stop Bullies, Don't Suffer in Silence

Although each situation is different, bullies exhibit common styles, techniques and patterns.  These commonalities enable us see what responses are ineffective and also to develop responses that are effective to stop bullying. Whether in relationships, by our own children’s temper tantrums or nastiness, by false friends, at school or in the workplace, there is one rule of thumb that’s critical in order to stop bullies: Don’t suffer in silence.

For some relationship examples, see the comments to the articles:

• Get Away from a Controlling, Bullying, Abusive Husband
• Abusive, Manipulative Husbands Who Control Wives
• Top 12 Warning Signs of Controlling Husbands

Too many women see the early warning signs of bullying and abuse, but ignore them.  They feel the jealousy, the control, the verbal and physical abuse, and the isolation.  They’re criticized, chastised, belittled and demeaned endlessly. Their money is taken away.  Their children are brutalized.  Often, the sons imitate their father’s behavior.  Often, the girls grow up to think that such harassment, bullying and abuse are normal, and they should be prepared to accept it when their turn comes.  And yet, these women stay and suffer in silence.  Often, they say they love the bully.  They don’t make the critical step of saying, “That’s enough.  I’m gone or you’re gone.”

Of course, women can inflict the same punishment and pain on their spouses.

At school, too many kids suffer in silence also. Often, kids are physically intimidated into silence. Often, kids are too ashamed to reveal their guilty secret or they don’t think their parents can or will help.  Often, they accurately see that principals, teachers, counselors and psychologists won’t help them.  Often, they think it’s their fault; they must be doing something wrong or they must be bad people in order to attract so much taunting, teasing, harassment and brutality.  Often, other kids pile on physically, verbally and by cyberbullying.

Kids’ silence prevents effective action from the principals and teachers who would protect them.

As parents, we must learn to recognize the signs that our children might be subjected to bullying and abuse.  Sometimes, we must pry the truth out of our reluctant kids.  Sometimes, we must check their phones, computers and social websites.  Sometimes, we must investigate with parents of their friends or with teachers.  Sometimes, we must learn to force reluctant principals to act, even though that might violate our old beliefs or values.

Do-nothing principals promote, collude and enable bullies to flourish in the dark.  Do-nothing principals and teachers are a major factor in student suicides

In all cases, we must not be passive; instead we must respond. Suffering in silence inevitable leads people to feel like victims; helpless and hopeless.

We already know that minimizing or ignoring relentless bullies doesn’t stop them.  We know that trying to understand, forgive, appease, beg, bribe, be nice or reason with real-world bullies doesn’t stop them. The Golden rule doesn’t stop these ignorant, insensitive or narcissistic predators.

I’m not going into the many reasons that targets suffer in silence.  We don’t need a scientific study to analyze all the reasons.  If we and ten friends make a list, we’ll cover more than 90% of the reasons. So what?

What’s important is that whatever our reasons are, we already know we must overcome them.  We must act despite our feelings of reluctance.  Just like we wouldn’t be swayed by bullies’ excuses and justifications, we can’t give in to our self-bullying ones.

We must develop the will to stop bullying. I think of the will as the engine that gives us the power to go where we want to go.  The engine is the will to do whatever it takes to stop bullies – determination, courage, mental and emotional strength, perseverance, resilience, endurance, being relentless.  The old word, still perfectly good, was grit.

Of course, we need skills – learning how to steer.  But without an engine, all our skills, all our ability to steer, won’t matter.  Without an engine we won’t get anywhere.

Don’t suffer in silence.  Don’t whine or complain; speak up.  Give yourself a chance.  Test the world: Who’ll help you and who won’t.  That tells you about them and whether you want to vote them off your island.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop Angry Obsessing; Start Acting Effectively

Cindy was up again at 2 AM, infuriated at her mother and her older sister.  They were so mean and cruel.  What they’d said and done hurt so much.  It was like she was a child again, subjected to their verbal beatings.  The more she thought of what they had done, the angrier she became.  She couldn’t stop her racing mind from obsessing on what they’d said. She linked the episode yesterday afternoon to the thousands of times she’d felt the same pain and frustration.  She wanted to beat them, even kill them, or never see them again.  But they were her family and she thought she couldn’t talk back or leave them.  She felt frustrated and stuck.

As the rage took her over, guilt and shame started growing.  How could she feel that hateful about her family?  Maybe they really were trying to help her?  The more she tried to get back to sleep, the more she jumped back and forth between rage and guilt.  She hadn’t seemed to make any progress in becoming a better, more spiritual person.

Cindy is stuck in “The Emotional Motivation Cycle.” The episode yesterday was like the key that started her emotional motivational engine.  And the more she thought about it, the faster ands hotter the engine went.

This cycle can be triggered by external events like Cindy’s mother and sister attacking her, or by thoughts and memories of previous episodes of harassment, blame or put-downs.  Once triggered the cycle repeats and builds in intensity and speed until we are taken over by it.  At 2 AM, in a half-sleep state we are most vulnerable to simply watching it run, as if on its own, and take over our minds and bodies.

Stages of typical cycles are:

1. Hurt, Pain --> Frustration --> Anger --> Self-Bullying (Blame, shame guilt) --> Frustration -->
2. Fear --> Run, Freeze --> Self-Bullying (Blame, shame guilt) --> Frustration --> Anger, Fear -->

Of course, the crucial question for each of us is, “What are the repeating stages in our cycle?”  We probably know exactly which thoughts, memories and words will follow in which sequence because we’ve done it to ourselves so many times.

Notice the stage in which we indulge in self-bullying: negative self-talk, blame, shame and guilt; loss of confidence and self-esteem; even suicidal thoughts.

What’s the Purpose of the Cycle? The purpose of the cycle is not really to make us feel angry and bad, even though it inevitably does.  The purpose is to motivate ourselves to make effective action.  Feeling is a tool; make us feel bad enough and we’ll finally break out of the iceberg that traps us and do something so they can’t hurt us again.

The purpose might seem to be to change the behavior of the bullies, but I think a better way of thinking about it is that its purpose is to goad us so that we simply won’t have bullies and their harassment, abuse, nastiness and bullying on our “Isle of Song.”

We may or may not be able to change their behavior.  We must accept that they have free will and they may not stop their toxic behavior.  All we can do is have effective consequences for their behavior and not put ourselves in harm’s way.  If they won’t change, we can’t allow them on our Isle of Song.  We won’t accept their control of us even or especially when they’re righteous.  We won’t be slaves, scapegoats or whipping boys/girls.

The major downsides to the Emotional Motivation Cycle method of self-motivation are that:

1. It can make us too depressed to act.  We make ourselves feel like we did when we were children; all our strength, energy, adult wisdom, determination and skill are sucked out of us, and we feel helpless and hopeless again, like we did when we were children.
2. If we wait until we’re enraged, we’ll explode and do something ineffective that we’ll regret.  We’ll go too far and then repeat the cycle with emphasis on the self-flagellation.  Or our oppressors will change the subject and use our over-reaction to attack us on a different front.

Two responses, often championed in self-help literature, do not work:

1. Stop thinking about it.  However, ignoring the insistent call of our spirit is not effective, and who would want it to be?  Our spirit wants us to do something effective; to stop bullying on our Isle of Song.  Nothing less will satisfy our spirit.  Why should we settle for less?
2. Become more spiritual, understanding, forgiving – act like the Golden Rule requires.  The assumption here is that our unconditional love and perfection will convert bullies and they’ll stop abusing us.  Or we’ll get into heaven faster. That’s simply not true for real-world bullies.  Our spirit knows that also; that’s why it won’t stop bringing us back to the problem.

Instead, I recommend:

1. At 2 AM, wake up so we can be mentally, emotionally and spiritually strong, not weak.  Get out of bed, eat a little chocolate, shower if you need and plan what to do to act effectively.
2. Connect with our spirit’s call and pledge to answer it.
3. Connect with our spirit’s strength, courage and determination.
4. Then we can coach that inner voice to help us by giving us the necessary strength, courage and determination, and by helping create an effective plan.

But what if the bullies won’t like us or will think badly of us? Who cares what jerks and sociopaths think – just stop them from abusing and harming us?  We don’t owe toxic parents or relatives anything, even if they fed us when we were children.  Good behavior is the price for admission to our Isle; blood, especially bad blood, doesn’t get them on our Isle.  Maybe we can even measure our success by how unhappy they are?

Often, the desire to protect our children from obvious, blatant rotten behavior motivates us to break the cycle and stop the abuse.

We can train ourselves to respond to our spirit when the situation is merely an irritation or frustration.  We can develop good habits that function naturally, automatically, easily.  The more we start listening to our inner voice, the more we’ll respond effectively in the moment of an assault or at the first self-hating thought.

You’ll find many examples of these responses in “How to Stop Bullies in Their Tracks,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Can Fear and Anger Help Stop Bullies?

Some people think that fear and anger are always bad.  Some people think that fear and anger can’t help stop bullies. I disagree.

When used and directed appropriately, fear and anger can help us stop bullies in all areas of life – abusive, violent, demeaning spouses; sneaky, manipulative, toxic parents or adult children; taunting, teasing, harassing, predatory school bullies; dangerous and deadly gangs; bullying bosses or coworkers; or even our worry and anxiety about something general and more amorphous like a poor economy and no savings, no insurance and a huge mortgage payments for a house beyond our means.

Fear

• Fear is a normal feeling we have in order to warn ourselves of danger.  It's our way of telling ourselves to get ready, mobilize ourselves and take precautions - there might be a saber-toothed tiger lurking down the trail.
• In these situations, the purpose of fear is to alert and energize us to make our best and most thoughtful responses to the danger.
• If we let fear grow so big that we’re panicked into fight, flight or freeze, or into our favorite childhood response, we won’t respond effectively.  We'll go overboard.  We'll start begging or we'll run and hide.  And then we’ll bully ourselves with negative self-talk, guilt, shame, perfectionism, remorse and recriminations because we over-reacted and made a mess of things.
• Our childhood responses were useful when we were growing up.  After all, we did survive; we did live to become adults.  But those over-the-top responses are no longer effective enough; they’re the down-side of allowing our fear to overwhelm us before we respond.
• The key to success is to act when our warning fear is small so we can engage our brain in planning how to respond.

Anger

• Anger is simply our effort to mobilize ourselves, to get us in gear to respond, to give us enough strength and power to act effectively.  Most people need some amount of anger when they’re small children in order to get the big people to listen.  Anger is simply motivational energy.
• But if we let anger build up too much we’ll blow up and kill someone.  Just like the case for fear, our childhood responses were useful when we were growing up.  After all, we did survive; we did live to become adults.  But those over-the-top responses are no longer effective enough; they’re the down-side of allowing our anger to overwhelm us before we respond.
• The key to success is to act when our energizing anger is small so we can engage our brain in planning how to respond.
• If we start acting when our anger is merely irritation or frustration, we can engage our brains to develop smart, effective action.  If we wait too long, we’ll make ourselves much too angry; we’ll turn to rage.  We’ll explode and create a bigger mess.  Or we’ll repress ourselves totally and live with those terrible consequences, such as depression and low confidence and self-esteem.

Maybe a good analogy is that if doing nothing is like going zero mph and blowing up is going 100 mph, we need to train ourselves to start acting at 10-40 mph, and to learn skills in that range so we can act effectively.  When we were children, most people didn’t get enough practice of how to act in that range.  As adults, many people still haven’t learned how to act effectively in that range.

Of course, if we respond early and effectively to our hesitation, irritation and frustration in stopping bullies, we can respond more effectively.  Fear and anger are simply warnings (like smoke detectors) and fuel for our engines so we can get to where we want to be.  There’s nothing inherently wrong with those signals or with that fuel.  As long as we act before we’re at their mercy.

Of course, our tactics will be different when we stop bullies in different situations.  But once our energy, courage, determination and power are hooked up to our brains, we have a much better chance of success than if we’re overcome by fear or anger.

We can even learn to respond effectively to the worry, fear and anger that are common at 2 AM when our “Monkey Minds” jump around uncontrollably.

What if our fear or anger seems to become overwhelming instantly and we feel out of control?  Actually, you’ll find it’s not instantaneous; it just seems that way because we’ve practiced soften. For some techniques to overcome worry, fear and anger, see the case studies in “How to Stop Bullies in Their Tracks” and “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up,” available fastest from this web site.

Expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Maturation: Overcome Fear of Bullying Parents

Many people still feel like children when their parents boss, belittle, criticize, demean, blame, shame, bully, abuse and guilt-trip them.  The now-adult children still feel afraid, just like they did years ago. Angry, hostile, harassing, taunting parents still elicit the most primitive responses from their adult children – fight, flight or freeze.

How can these adult children free themselves from uncivil, impolite, nasty, manipulative or toxic parents who trample their boundaries?

The first step is always inner change.

Grown children need to mature into adults; to free ourselves from our childhood rules expectations and roles, from our fears and guilts.  In many ways it’s like shedding our old skin and growing one that fits better, or going into a cocoon and emerging as a butterfly.  It’s also just as natural.

We must make up our adult minds and hearts about what we will allow in our personal space.  Will we allow anyone to treat us like a child or simply treat us badly, or will be allow only our parents?  If our answer is “yes,” then we’ll probably be bullied, abused and terrorized by toxic parents for the rest of our lives.

That is a life choice many people make.  If we make it as an adult, not only as a beaten and submissive child, then it’s our choice and we get to live with it.

Many cultures consider that duty, obligation, respect and catering to parents – even vicious, abusive, bullies – as the most important duty of a good child.  It’s often called “filial piety.”  The principle is that we owe them our lives and must pay that debt as long as we live.  If we’re lucky, our children will pay their debt to us in the same way.  Some cultures have been organized around filial piety for thousands of years; it works and is self perpetuating.

However, the negative, bullying, abusive self-talk can corrode our spirit, sap our strength, ruin our focus and destroy our courage.  Looking at ourselves with demanding, toxic parents’ hostile eyes and talking to ourselves with their critical, perfectionistic, never-pleased voices can be demoralizing and debilitating.  Constant repetition of all our imperfections, mistakes, faults, failures and character flaws can lead us down a path toward isolation, depression and suicide.  Don’t go there.

In many ways, the Enlightenment in the West broke with that old tradition of filial piety championed a new way of being in the world.

As adults, we have the freedom and responsibility to make a different choice.  We have the moral right, permission and strength to stand against our parents and other people’s commandments.  We may and can and must choose for ourselves.

We can choose not to look over our shoulders and bow to our ancestors in fear and obedience.  Instead we can look ahead to our descendents with hope.  We can focus on taking care of our physical and spiritual children more than our parents.

The old way was to ask authorities, ask “What’s right?”  Now, we say, “That’s for us to decide.  We will follow the call of our Spirit, not the roles, beliefs and ideas we accepted when we were children.”  Of course, the Enlightenment’s way has its own downsides, but I’d rather have its upsides.

Maturing requires us to stand our Spirit’s ground, especially with our parents and extended family.  The longer we endure what we think of as mistreatment, the more our Spirits will shrivel and die, day-by-day. We must say some form of, “I love you but I’ll allow you in my space only if you treat me like I want to be treated, like you’d treat a person whose affections you’re trying to win.  I’m an adult; treat me nicely, kindly, respectfully and with fear that you might anger me.”

Often, we hold back because of our fears – fear of offending a moral code, fear of the condemnation of the “elders,” fear that we must think they’re evil, fear of saying the wrong thing, fear of going too far, fear of our bullying parent’s power and retaliation, fear of being on our own emotionally even if we’re already married and have our own children.  We hold back because of the Golden Rule.  We hold back because we accept their excuses and justifications.

If we hold back, their bullying and abuse will continue and escalate.  If we still try to beg, bribe, please and appease them in order to get them to treat us decently, they’ll keep thinking they’re right and safe in continuing to beat us into submission.  We’ll get what we’re willing to tolerate.

Instead, break the game.  We don’t have to be perfect before they have to change how they act.  We’re not mature until we simply tell them what we want and have rewards if they’re nice and consequences if they continue abusing us.

Many people think that before they act they should do psychoanalysis until their fear is gone.  That’s a seductive trap, especially because it means they don’t have to act.  That way makes us think we’re weak and cowardly – it fills us with anxiety, stress and self-recrimination; we lose confidence and self-esteem; we’re more easily subject to physical ailments; we isolate ourselves and become depressed.

Speaking up and acting to make our words real is the way of courage; it builds strength, confidence and power.  Those fine qualities are developed only by overcoming fear and strong challenges.  Don’t wait until we’re “ready” to act in a way that’s perfect.  Act now; act next time.  We don’t have to be perfect the first time. If we go too far or not far enough, accept no blame, shame or guilt.  Simply adjust so we get closer to the way we want next time…and the time after…and the time after.  There will be more “time after’s.”

Some parents will finally see the consequences of losing contact with us; they’ll change their behavior.  Some won’t.  They also have free will and choice.

We’re not mature until we make an adult decision about what we’ll allow in our personal space and then back up that decision with rewards and consequences.

Of course the predicament is the same for parents with abusive children, or even worse since the children can deny their parents contact with the grandchildren

Remember, all tactics depend on the situation – the people and the circumstances.  We must plan tactics that are appropriate to us and to the situation.  With expert coaching and consulting, we can become strong and skilled enough to overcome our fears and hesitations, and parents who won’t treat us right.

“How to Stop Bullies in Their Tracks” contains the case studies of Carrie, Kathy, Doug, Jake and Ralph taking charge of themselves and stopping bullying parents and extended family members.  For more personalized coaching call me at 877-8Bullies (877-828-5543).