Are you responsible for your ex's happiness?

O, the basic trap of enmeshment and co-dependency; when we think we’re responsible for someone’s happiness, for doing what they want.  Both men and women willingly give up their lives to serve others. Of course, overt and covert (sneaky, manipulative, narcissistic, critical, controlling) bullies try any way they can to get us to shoulder that burden.  Sometimes they just want to be catered to but often they actually believe that they’re entitled to our serving them.  Both men and women can be demanding.

Tom’s ex had jerked him around for years before Tom finally couldn’t take any more and divorced her.  Even though he got custody of their son, his ex continued to try to make Tom do what she wanted.  She called him when she needed home chores and repairs, car repairs and computer fixes.  She wanted him to change the visitation times to suit her whims or convenience.  She wanted him not to find anyone else to be interested in.  Of course, she wanted money from him.

Why do we take on the responsibility to serve others? Tom had all the usual reasons:

• He had made marriage vows. It was important to honor his pledges, to never go back on his word.
• He was raised to adjust and accommodate to what other people wanted.  Some of his old rules, values and beliefs were that he shouldn’t push what he wanted, that nice people tried to make others happy before they made themselves happy and that he shouldn’t be selfish.
• One way she’d previously controlled him was by vindictive retaliation; she’d harass and abuse them relentlessly.  He was afraid that if he disagreed or upset her, she’d blow up like she’d always done and attack him and his son verbally, physically or legally.  He didn’t want to make it harder on his son, even though he was now 16.
• The other way she controlled him was through blame, shame and guilt.  If he didn’t do what she wanted, her feelings would be hurt and it’d be his fault.  He couldn’t stand to make her cry by asserting himself over matters he thought “trivial”.  He convinced himself that it was easier to give in; then he’d waste less time defending himself from her emotional outbursts.
• He didn’t think he should ever say anything bad about her to his son.  He thought that boys need to love their mothers.  Even though his son was a teenager and didn’t want to see his mother, Tom felt he should force them together.
• He looked for the path of least resistance.  He still hoped that if he was nice and forgave her, if he appeased or gave in to her, she’d reciprocate and give in to him graciously next time.  Why fight when he could simply do what she wanted?  He’d learned that she’d never give up, never forgive or forget.

Intellectually, Tom realized that none of his approaches had ever worked with her.  She’d never relent or reciprocate in return for his appeasement, begging, bribery or reasonableness.  He knew she was a negative, critical, controlling boundary pusher who kept trying for more once she got something she wanted.

But emotionally, he still looked for the easy way.  It was as if the fight over the divorce had used all his strength, courage and determination.

Underneath all the psychoanalysis, he still felt responsible for making her happy.  She’d once been his wife.  She was the mother of his son.  He was an enmeshed, co-dependent caretaker.

Children are often the reason people finally act. Eventually, Tom realized that if he gave in to her desires he and his son would never be able to live lives of their own.  Also, he’d be giving into his cowardice and a false sense of responsibility.  If he gave in to her narcissism and self-indulgence, he’d be exposing is son to a lousy mom.  He’d be setting a terrible example for his son.  His son came first.

Finally, he realized that she was not the center of his world or his son’s.  We’re all responsible for anything a court requires, like alimony, child support and insurance.  But she was responsible for her own happiness.  He and his son were responsible for theirs.

People divorce to go their separate ways as much or as little as they want, but they are no longer responsible for and intimate with each other.  Tom can wish her well but it has to be from a distance and he has to be not responsible for her.  He has to protect himself and his son from her clutches.

He realized that he’d trained her to think that she would eventually get her way if she forced him angrily or manipulated him through blame, shame and guilt.  Now he’d have to train her differently – and legally.

Some common variants of this care-taking pattern are:

1. Elderly parents – even though they were bullying, abusive, demanding, harassing and crazy; even though they brutalized you sexually, verbally and physically all your life, now they say you owe them or they plead poverty or helplessness.
2. Adult children – they may be incompetent or crazy; they may be lazy, greedy or narcissistic, but now they want to be dependent and they want you to support and cater to them in any way they want.
3. Extended family – they know better than you do about what’s right and they’re totally demanding and/or totally needy.  They say, “You wouldn’t want to disrupt family unity and cohesion by being difficult and uncaring, would you?”
4. Toxic friends and co-workers – they need you to help or rescue them, to make their lives work for them.
5. Clients – many mental health professionals, body workers and healers feel responsible for curing their clients.

Nora Ephron (“Silkwood,” “Sleepless in Seattle,” “When Harry Met Sally,” “You’ve Got Mail”) said that as she got older she decided she needed a list of people and things she simply was not going to think about any more.  In many ways it’s the opposite of a bucket list and just as important.  She started by putting a lot of celebrities in her “Ignore Bucket.”

In order to have the physical, mental and emotional space we need to make the life we want, in order to stop bullies and our self-bullying, we also need an “I’m not responsible for” list.  As a start, Tom put his wife on his list.

Who and what are on your list?

"Nice Girls" Can’t Stop Bullies

Almost every one of the women who’ve interviewed me on radio or TV admitted that they were raised to be “nice girls.”  Their mothers had taught them that the most important value was to be nice, polite and sweet at all times.  They should ignore or rise above bullies; feel sorry for how empty and insecure bullies must feel; how horrible bullies’ family lives must be.  Nice girls should try to understand those mean girls, to forgive them and to tolerate their nasty, insulting, abusive behavior. Nice girls should be sweet and kindly in all situations; not be disagreeable, not make scenes, not lower themselves to the level of the mean girls by pushing back verbally or physically.  Nice girls were raised to believe that the virtues of loving compassion and sympathy were their own rewards and would also, eventually, stop bullying.  Nice girls were to live by the Golden Rule.  Being a virtuous martyr was preferable to acting “not-nice.”

As a result, when these nice girls became adults, they had trouble protecting themselves from bullies.

Many had married nice guys so they didn’t have to worry about bullying at home.  But they didn’t know how to stop bullies at work, especially stealthy, covert, sneaky female bullies.  They didn’t know how to teach their children to stop bullies at school.  They didn’t know how to protect themselves from manipulative, abusive, controlling, narcissistic, nit-picking, negative, self-centered relatives, friends or neighbors.

And, in addition to the emotional scars and the feelings of helplessness and impotence in the face of the real world, they bore a measure of anger toward their mothers for not teaching them how to be effective as grown ups.

The start of their change was to openly admit that, in this area, their mothers were wrong.

Their experience had taught them that they needed to feel stronger in the face of bullies, to learn to act more effectively now and to teach better skills to their children.

They had to decide which values were more important than being nice. They had to adopt a new hierarchy of values to reflect what they’d learned.  They had to discard their childhood rules and roles, and adopt new ones as adults.  Once they made the decision to determine their own values, they felt a surge of power, confidence and self-esteem.

At first they thought that they needed at least two hierarchies of priorities; one for their home life and one for the outside world.  This was abhorrent to many because it sounded like situational ethics.  But it wasn’t.  They would have the same ethical framework and merely different tactics that fit their different situations.

A general example of the new hierarchy they all adopted was that although being nice, sweet and agreeing with people might still be important, protecting themselves and their personal space was more important.  Being treated well was more important than keeping silent and not making a scene or not creating a confrontation.  Speaking up and keeping themselves and their families safe was more important.  They would not allow toxic waste on their “Isles of Song.”

Determination, will and perseverance were more important qualities than being nice.  These qualities gave them the power to take charge of their lives.  They didn’t have to be mean, but they did have to be strong, courageous and sometimes firm.  They were the ones who decided what they wanted and needed; what was right for them; what their standards were.  These decisions were not consensus votes affected by the desires and standards of other people.

Their tactics had to be situational.

In their personal family lives, where niceness was usually reciprocated, they could usually interact by kindly suggestion and often be very forgiving of some behaviors.  But with some relatives in their extended families, they had to be more direct and enforce more boundaries; no matter what other people thought was right or thought they should put up with because the bullies were “family.”

In most other situations – work, friends, their children’s schools – they had to overcome the idea that being open and firm automatically meant confrontation, which they’d been taught to avoid at all costs.  They had to learn how to speak clearly, disagree in a nice and firm way, and make things happen even if it made people uncomfortable; especially people who were abusive or slacking in their responsibility to protect their children.

The hardest skill for many of them to learn was how to isolate some bullies or to work behind the scenes to thwart covert attacks from sneaky, manipulative bullies.  But once they’d stopped thinking that being nice was the most important value, they were able to learn these skills. Expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop Bullies Who Scold, Chastise

Most people think that if they made a mistake, broke the rules, weren’t good at something or did something wrong they deserve what they get.  So they accept being scolded, chastised and browbeaten. This attitude is so common that we have many words and expressions for these put-downs and abuse. For example, admonished, assailed, assaulted, attacked, bashed, bawled out, beaten, berated, blamed, castigated, chewed out, condemned, denigrated, disapproved, disparaged, dressed down, flayed, punished, rebuked, rejected, reprimanded, ridiculed, slammed, straightened out, taken to task, thrashed, told off, tongue-lashing, torn to pieces, upbraided, vilified, whacked.

I used my handy Thesaurus because I want to ask: “Which feels most familiar to you?”  That tells you who you’ve been living with.

Most people allow bullies to bring up incidents forever, whenever the bully feels like attacking them.  After all, victims and oppressors reason, they did wrong; facts are facts.

The real mistake is when we allow ourselves to be bullied, scolded and chastised.

This isn’t about pretending that a mistake wasn’t a mistake or that we were ignorant when we actually could have known better.  Sometimes a fact is a fact.  Sometimes we easily might have known better or done better.  Maybe we weren’t careful enough.  Often there were consequences.

This is about the “so what” if we made a mistake.

There’s a big different between reviewing behavior to see what could have been done better and being scolded or chastised.  There’s a big difference between recognizing our mistakes and determining to do better versus being beaten into submission, verbally or physically, in order to make a point.

You know how it feels when a predator gleefully pounces on you with, “I gotcha.  Now I can beat you.”

Some common examples:

• A bullying husband or wife who always points out every mistake with exasperated sarcasm and scolding – accompanied by attacks on their spouse’s personality and character.  Even if they don’t say the words, you can hear the silent, “You’re so stupid.  You always fail. You’d be nothing if I didn’t straighten you out.  Now I have an excuse for being as lazy, dumb, selfish or narcissistic as I want.”
• Older siblings who correct or tell on the younger ones relentlessly.  And demand fearsome punishment.
• Parents who pick on their children for every mistake, even if the children are too young to have learned the desired behavior.  You can hear the justifications, “I’m only trying to teach them right from wrong.  I want to make sure they remember the lesson.”
• In the workplace, bosses or co-worker know-it-alls gleefully and loudly pointing out every mistake.  Or sneakily stabbing some one in the back by revealing mistakes in confidence.
• Sarcastic, nasty, arrogant false friends who always know better and are better than you.
• Boyfriends or girlfriends who have to be right.

So the first action message is not to allow yourself to be talked to that way.  Period.  Not even “when you deserve it.”  If you catch it early it’s easy to end the relationship.

That method of negative self-talk stimulates self-bullying perfectionism as if, “If I’m not perfect, I’m worthless and deserve to fail and get beaten.”  Allowing yourself to be scolded and chastised increases anxiety, stress and depression, and leads to self-doubt and low self-confidence and self-esteem.  If you allow those nasty, hostile, personal attacks in your space you increase your helplessness and hopelessness.

People who bully this way simply from ignorance and habit can understand rapidly, even though breaking the old habit will take longer.  Allow as many chances as your spirit can take easily, but no more.

People who enjoy the feeling of righteous power rarely change.  You can’t reason, appease or forgive them or love them enough to change them.  The Golden Rule won’t help you.  Vote them off your island before they destroy you.

The second action message is don’t say things that way.

These messages train people to accept bullying and to become bullies.  Don’t train people to respond to messages phrased that way.  Don’t train your children or spouse that they have to be beaten before it’s serious enough for them to change or do better.  Don’t train yourself that you have to be beaten before you’re willing to listen.  Don’t train them that they have to beat you.

Get expert coaching to change these patterns for yourself and others.  Otherwise you create and reinforce an Island in which bullying must occur in order for change to occur.

Can You Rescue Your Grandchildren from Your Toxic Child?

Let’s analyze a worst-case scenario for loving, caring parents. You were pretty good parents but one of your children has turned out toxic – not a psychopath but someone who acts like she (or he) hates you.

It’s not your fault, but she blames you for not giving her everything she wanted or wants now, she’ll be sweet one moment and then abusive, vicious and hateful the next, she harasses and bullies you relentlessly when she wants something; she tries to involve the rest of the family in her schemes and feuds.  Or her boyfriend or husband hates you and she goes along with it and it gets worse every year.  And they’re narcissistic losers; they barely have enough money and you know that they’ll leech off you forever if you let them.

It breaks your heart, but finally you realize that you can’t help by giving them what they can’t earn themselves.  They’ll bleed you dry and still blame their problems on you.  They’ll bully and abuse you forever if you let them.  So you expect to live your whole life with the emotional pain of knowing that, despite your best efforts, you planted a bad seed.  But at least you can distance yourself physically and monetarily.

But that’s not the worst-case.  The worst-case is when that toxic child has children.  Your daughter has let you play with your grandchild, let you grow to love him and vice versa.  Of course he loves you; you’re the sane rock in his life.  He’s safe around you – no craziness, no yelling and screaming, no lies and broken promises, and no anxiety, brutality or manipulation of his affections like in his interactions with his mother and father.  You treat him with loving kindness and he can trust what you say.  When he’s with you he’s not stressed out; not blamed, guilty and abused for everything he does wrong.

The worst-case is when your daughter starts blackmailing you emotionally.  She won’t let you see your grandchild unless you play her games and give her everything she wants.  She raises the ante every day.  You know she lies to your grandchild about you and why he doesn’t see you.  It’s worse if she’s divorced because then you get jerked around and thrust in the middle by her ex-spouse and his family.

You love your grandson.  He’s important to you, you’re important to him and you hope you can be a lifeline to help him make a better life than the chaos he’s growing up in.  But no matter what you do, it’ll be wrong and your daughter will blame and abuse you.  There will be days when you want to run away, leave no forwarding address, change your names and fingerprints, get new social security numbers and telephones.  But you won’t because of the hope you can help your grandson.

What can you do to stop the bullying and extricate yourself from a horrible situation?

• Usually there’s little you can do legally.  It’s hard to exercise “grandparents rights” if your daughter or her spouse won’t let you.  You can consult a lawyer and learn to document enough evidence to show delinquency and neglect so you can get custody, but that’s a faint hope.
• You have to make one of the hardest decisions for anyone; how much will you sacrifice in order to get any time with your grandson?  Realize that no matter what you decide, your heart will be broken thousands of times until he’s independent and maybe even for your whole life.  Recognize also that nothing you do will change your daughter – this pain and violence to your spirit will go on as long as she has any control over your grandson.  Understand that she will trample any boundaries you think you’ve set.
• There is no magic bullet that will cure her.  You won’t bring her to her senses, help her to act reasonably and consistently, make her to keep her promises, convert her to see that the child is better off with you or get her away from a controlling husband.  Even if you act reasonably, she won’t.  You’ll never understand why she does what she does; she’s selfish, nasty and changeable from moment to moment.  You’ll be embroiled in her painful games and anger as long as she controls your grandson.  Each episode will rip you apart.
• Suppose you choose to get as much time with your grandson as you can; what are the best things you can do to help him?  Most people choose this path.  After all, how can we give up, turn our backs and live with our broken hearts?

• In a loving couple, most grandparents differ over how much time and money they’re willing pay and how much pain they can stand for the privilege of seeing their grandchild.  Love each other and keep working with that difference, knowing that both your hearts are broken anew every day.  Don’t let this drive a wedge between you.
• Plant seeds in your grandchild.  He sees the truth but he’s told by his parents that his vision is wrong.  He needs to learn to trust his vision.  He needs you to tell him that what he sees about his home and parents is true.  He’s not crazy – he didn’t do anything to deserve it; it’s not his fault; it’s just the way it is.  That won’t confuse him; that’ll reinforce his confidence and self-esteem.  He needs to know who’s jerking all of you around and the price you all have to pay as long as he’s in their clutches.
• Collude with him to lie to his parents.  Strong children – survivors – sense what they need to do in order to stay safe in a chaotic and hostile world.  For example; he can’t say he’s having too much fun with you; that he loves you too much; that he’d rather be with you.  He already knows what he has to hide.
• Make a safe place for his heart and his favorite stuff.  With you, he can dream big and not get his dreams crushed or used against him.  Keep your promises consistently.  Let him express his frustration and anger.  Anger is better than apathy or depression.  You can express your helplessness.  At your home, don’t let him use the tactics he sees at your daughter’s home.  Appeal to his better nature.  Be very gentle with correction and discipline; he gets yelled at enough at home.
• Prepare him emotionally and spiritually for the future.  The more he can ignore his crazy parents, the better.  Keep a spark alive in him that by biding his time, one day he’ll get free.  He has to stop the bully in his head.  When he’s 18 (to pick a number) he can leave and make his own way.  Remind him of all the great and wonderful people who escaped from cages and prisons.  He owes your toxic daughter, his mother, absolutely nothing.
• Prepare him economically for the future.  For him to live free he must plan to become monetarily independent.  Depending on his brains and talents, he has to develop a marketable skill, even if his parents don’t like it and he has to do it in secret.  Help him do that now and when he leaves home.
• You’re unique – make up your tactics as you go along.  Get support to vent and help to plan.

Many children are too weak to overcome their toxic parenting.  But there are always some who are invulnerable to horrible circumstances, some who keep that spark alive and get free from the cage or prison they’ve been trapped in.

Your heart insists that you try to help your grandchildren.  For clear examples, read in “How to Stop Bullies in Their Tracks,” the studies of how Kathy, Doug, Jake and Carrie got away from manipulative or toxic parents.  Also, see the example of teenage Stacy bullying her mother.

In almost all cases where the child flies free, they never look back and neither do their grandparents.  If they or you look back, you’ll be turned into pillars of salt.

Endure the pain because of the hope.  Good luck.

Can Grandparents Stop Controlling Sons-in-Law?

This is about the opposite side of the coin from the toxic parents and grandparents that many people have experienced. One of the saddest cries for help I hear is from nice, kindly, well-meaning grandparents whose daughters have given in to their controlling husbands.  Their daughters don’t come to visit and don’t bring the grandchildren, they schedule visits and cancel at the last minute, the daughters and sons-in-law won’t allow the grandchildren to receive presents, the sons-in-law blame the grandparents because everything they do offends them and the daughters take his side and become verbally abusive in every attack.

The poor grandparents try everything, but no matter what they do they’re blamed.  When they try to point out what’s happening, their daughters attack them.  According to the daughters, the grandparents are completely at fault.  Their husbands are reasonable and correct.  The grandparents are blamed for what they do and blamed for what they don’t do.

The grandparents see their daughters isolated from their former friends and families, not allowed access to computers and not allowed to have cars.  And yet, their daughters accept that treatment and defend their husbands.  They see their daughters harassed, bullied and abused but don’t know what they can do to stop it.  The frustration and helplessness are agonizing.

What can you do for now? I’m sorry, but there isn’t much you can do.  Until your daughters are ready to get away from their controlling husbands, there isn’t anything you can do.

If you ever see fresh and obvious evidence of battering or beating, or obvious evidence of child neglect or abandonment you can report that.  But be sure that’s what it is.  You don’t want to get identified as a person who “cries wolf.”  Of course you’ll get blamed, but you get blamed for everything anyway.

You might offer to take the grandchildren on trips without their grandparents.  But beyond that, there’s not much you can do for now.  Since your daughters aren’t minors, they’re entitled to live their own lives, no matter how horrible we think they are.

Stop self-bullying I’m talking to grandparents who were decent parents.  I’m not talking to negative, controlling, toxic, abusive bullies.  Don’t wallow in blaming yourself or trying to identify the specific incidents of bad parenting that led your daughters to accept their husband’s abuse and to hate you.  It’s not your fault.  Every one of us didn’t like some of the things our parents did and most of us got over it.  Probably, your daughters were fine before they met the sons-in-law.  Your daughters have chosen a different path for now. Stop the negativity and bullying self-talk.  That destroys self-esteem and leads to depression.  That won’t make you behave good enough or the right way to finally please your daughters and their husbands.  Forgive yourself when you’re provoked and lash back.

Plan for the future Keep writing to your grandchildren, keep sending gifts to them and keep a record.  Someday, you may have an opportunity to show them the truth.  Try to hold your tongue quiet and don’t engage in arguments about who’s right or how badly your daughters treat you.  You might say, “I know you look at it that way.  That’s your privilege.  But there’s another side.”  Don’t explain the other side; simply state it.

Allow your daughters to create distance.  Accept the treatment for now and hope and pray for the future.  You don’t want to push your daughters further into their husbands’ control because they don’t want to face your, “I told you so.”

Go have a wonderful life in all other areas.  Keep your focus on the rest of life as best you can.  I know that’s hard but that’s what you’ve been given.  It’s like the weather; snow and sun, drought and hurricanes.  And you don’t get to choose.

Stop Bullying: Bystanders/Witnesses' Moments of Choice

There are moments of choice in all our lives when we are called upon to stand up for our best dreams and aspirations.  Sometimes we recognize and seize these opportunities, sometimes we ignore these moments and sometimes we don’t ever hear their call to our spirits.  Each of these moments and our responses create long-lasting effects on our self-confidence and self-esteem; on our vision of the futures we want and on the dedication and determination with which we pursue our dreams. Obviously, being subjected to harassment, bullying and abuse, or giving in to the temptation to bully helpless people creates these critical moments.  And being a bystander or a witness to bullying and abuse is also one of these moments that calls out to our spirits.  Will we step up and defend what we know to be right?  Are we cowards or lazy?  Do we know what to do?  Are we skilled?

There are major long term effects on kids who are bystanders and look away or don’t know how to act effectively or who aren’t supported in their actions by responsible adults.  New studies are beginning to provide public evidence, but from our own experiences we all know what the results of those studies will be.

When we see a wrong being done, often repeatedly, and when we don’t act or when no one else acts to right that wrong, we are deeply affected.  When we don’t know what to do to stop the wrong our helplessness increases.  When the adults and other students don’t act to protect targets of abuse, our own vulnerability and insecurity increases tremendously.  Our guilt for our inaction tries to goad us to do better next time.

When we’re children, we try to make sense of the world.  When we see actions that don’t make sense or that seem evil, we are thrown into confusion and fear.  Naturally, we want our world to be reasonable and controllable.  And we want to be protected by the responsible adults – principals, teachers, parents.  When evil triumphs or wrong goes unpunished, the world becomes bleak and too many kids lose confidence in their own efforts and chances of success; we can get insecure, stressed, unassertive, discouraged and depressed, and we can give up.  And we also carry a great burden of guilt, shame and negative self-talk.

Since 60-70% of school children witness bullying, the scars on a significant percent of the population can be staggering.

One of our tasks as parents is to prepare our children and teenagers for these critical situations.  We must give our kids and teens age-appropriate guidance about their options: When and how to intervene by themselves, or to get principals, teachers and school staff involved, or to get us parents involved.

A second task for parents is to plan ahead; ally with like-minded, proactive parents to make sure that your:

• State legislators pass effective laws to stop bullying.
• School district administrators and your children’s school officials create policies and an effective program to stop bullies.
• Principal, teachers and staff are courageous and skilled in enforcing that program.

A key factor in every successful program is that bystanders-witnesses are rallied to support bullied targets, have been trained to be skillful in their actions and are backed by principals, teachers and staff.

Opportunities, moments of choice are precious and critical in every child’s development.  Every call we spurn becomes a burden that weighs us down.  The scars left by inaction when facing wrong or evil can last a lifetime and can diminish our lives.  They always remain to call us to do better next time.

As Pat Tillman’s father said about his son answering such a call, “You only get a few chances in life to show your stuff.  Often it’s a split second when you step up or you don’t.  If you don’t step up and you should have, that eats away at a young man.  And I don’t think it goes away when he gets older.”  The same goes for a young woman.

"Mr. Negativity" proudly destroys teamwork

Carl loved the title of “Mr. Negative.”  He was proud of being smarter than anyone else and thought his put-downs were funny.  No matter what you said, he would disagree, counter it or top it.  His personal attacks, sarcasm and cutting remarks could bring most people to tears.  He could create a tense, hostile workplace in minutes. He could bring a brainstorming or planning meeting to a halt by finding fault with every suggestion or plan, and proving that nothing would work.  He was convinced that his predictions were accurate and more valuable to the team than the frustration and anger he created.  On his team, sick-leave and turnover were high, while morale, camaraderie and teamwork were low.  Productivity was also low because most people wasted a huge percent of their time talking about Carl’s latest exploits.

What can you do?

In this case, his manager had heard me present “How to Eliminate the High Cost of Low Attitudes” at a conference, and had brought me in as a consultant.  She wanted me to help her create a culture that would be professional, retain high quality staff and be much more productive.

Why did his manager, Jane, bring me in, instead of simply evaluating Carl honestly and having consequences leading to demotion and eventual termination if he didn’t change?  Jane thought that:

• Carl was bright and expert enough in his specialty that she was afraid of losing him.
• If she was a good enough manager and learned to say the magic words, Carl would straighten out.
• Her hands were tied because Carl was a long-term employee in a government organization.

Coaching helped Jane see that she was victimizing the rest of the team by giving in to her fears and helplessness.  Carl was verbally abusive and emotionally intimidating.  And he was subtly manipulative because he had a soft voice and a smile on his face while he sarcastically cut his co-workers to ribbons.  She saw that if she continued to give in to her fear of losing Carl, she’d lose her reputation and position because her team would mutiny or quit.

Despite these insights, Jane remained a conflict-avoidant manager.  She would allow the team to act, but she wouldn’t lead the way.  Therefore we worked around her.

I helped the team create a set of behavioral expectations for individual professional interactions and for team meetings.  It was no surprise that the list did not included any of Carl’s behaviors, that his behaviors were specifically prohibited and that the list of appropriate behaviors contained the opposite ones Carl had been bullying coworkers with.

The rest of the team voted to accept the code of professional behavior.  Carl said he’d sign but he wouldn’t change his behavior.  He’d been Mr. Negativity as long as he could remember and didn’t think he could change.

That seemed like an impasse.  No one wanted to waste a lifetime waiting for Carl to go through therapy, especially since he didn’t want to change anyway.  I helped the team realize that Carl had no reason to change.  There were no adverse consequences to him if he kept doing what he was doing.  The team needed some leverage.

Since the manager wouldn’t act on her own, the rest of the team took a bold step.  They told Carl that they wouldn’t tolerate his hostility and the tension it caused.  They said that they’d remove him immediately from any meeting in which he started his negative putdowns.  He laughed nervously, thinking they’d never really do that.  He still wouldn’t accept that his behavior was so hurtful and despised.

At the next meeting, of course, Carl was negative as usual.  He was shocked when the rest of the team immediately stood up and told him to leave.  He sheepishly did, with a parting shot that they’d never come up with a good plan without him.

He was wrong.  They did develop a good plan to deal with the problem they’d been working on. They also gave him his assignment within it.  They told him that people who weren’t at meetings must be happy with the tasks assigned to them.  Carl was outraged and protested.  He looked for support from anyone on the team, but everyone was against him.  That also stunned him.  They told him that they were following the team’s behavior code.  He could play according to the rules and take what he got or leave.  They also told him that he could be very likeable when he wanted to and they’d be glad to be on a team with the “likeable Carl.”

It took two more meetings at which Carl was asked to leave, before he began to change.  It was amazing to all of them, including Carl, that what he thought was a life-long pattern, changed when enough leverage was applied.  He really did like what he did and he also had wanted to be liked.

This example is over the top in many ways.  But I have a question for you: Did the rest of the team bully Carl or were they right in voting him off their island when he was an abusive bully?

One general lesson here is: “When the legitimate authority won’t act and, therefore, leaves a power vacuum, the most hostile and power-hungry people usually fill it.  Your task is to fill it with the best behavior instead.”

There are many other ways to solve the problems that the Carl’s of the world cause at work and at home.  A stronger manager would have done it by herself.  Jane obviously had problems as a manager and wouldn't step outside her comfort zone to solve them.  Her boss soon took appropriate action.

It’s also a different matter if the negative person is the manager or boss.  There are many other problem behaviors that can be resolved with the Behavioral Code approach.  In other blog posts I’ll cover those bullying situations at work.

Please tell me your story so I can be sure to respond to it.

Teaching children to stop bullies at school

A recent article in the Wall Street Journal described a new “craze” to teach students not to become bullies.  In “Learning by Cooing: Empathy Lessons From Little Tykes,” the Journal described the method used by a school in a Seattle suburb, among other schools, that puts 6 month old babies in front of children from kindergarten to the eight grade.  The hope is that the students will empathize with the little tykes and not bully their fellow students.

Of course, we hope children don’t grow up to become bullies.  And of course, researchers interested in the craze can provide scientific studies to show that the method works.

But let’s be real.

I’m more interested in teaching parents to help their children deal with the real-world – which will have emotional abuse, verbal intimidation and overt physical bullying by determined bullies.  And your children will see the same when they become adults – at work and in their personal lives.

Teach your children and teens to deal directly and firmly in order to stop bullies at school.  Prepare them for the workplace and for adult relationships like marriage, relatives, friends and neighbors.  I can help with coaching, speaking, books and CDs.  Few things ruin children’s confidence and self-esteem, or stops their emotional development faster that being poorly equipped to deal with controlling, domineering bullies.  That feeling of helplessness can last them all their lives.

It’s nice if principals and teachers don’t tolerate bullies at their schools, but the chances are that your children will have to stop those bullies on their own.  Are you teaching them the attitudes and skills they need?  Or are you indulging in wishful thinking and sticking your head in the sand?