Stop Bullies: Support Good Behavior, not Bad Blood

Many people wrote and called for coaching after last week’s post, “Stop Bullies Who Demand their Way.”  Although their circumstances varied, their fundamental hesitation was the same: “How can I defend the behavioral standards I want if that means angry confrontations with my blood relationships?” Some common situations were:

• A bullying spouse.
• A bullying teenager.
• Sometimes parents or other biological relatives, sometimes in-laws and sometimes step-parents, who are nasty, demanding, degrading, brutal and abusive.
• Relatives, sometime biological, sometimes in-laws and sometimes step-parents, who reject, demean and even hit the callers’ children.  These tyrannical, sarcastic relatives call the kids losers, compare them unfavorably to siblings, cousins and ancestors who turned out bad (“You’re just like so-and-so”) and demean and degrade the kids relentlessly.

All the callers recognized that continued, long-term exposure to those bullies would destroy their own and their children’s self-confidence and self-esteem.  They could see how the bullying was causing sleepless nights, anxiety, nail-biting, discouragement, negative self-talk and even depression.  Their children’s school work suffered.  They could see their children either being beaten into submission or adopting bullying as their own strategy for success.  So why didn’t the adults act?

Some were afraid of the economic consequences of resisting spouses, parents or grandparents with money.  Some were afraid the bullying would increase.

However, most were afraid that if they objected to such treatment of themselves or of their children, they would split the family into warring groups or have the whole family turn against them.  Most were embedded in cultures that reinforced the idea that “family is family” and “blood is the most important thing.”  Most thought it was morally wrong to say “No” to elders or relatives.

They had tried everything they could think of: understanding, reasoning, sweet-talk, begging, bribery, appeasement, the Golden Rule and threats but nothing had been effective in changing the bullying behavior.

So they were stuck, knowing they were tolerating bullies and behavior that was harming them and their children.

Their hope was that I could provide a magic technique to convert those adult bullies into nice, sweet, kindly relatives; the loving, caring, concerned relatives they thought they’d have.

But they had already tried all the “magic wand” techniques and discovered that those family bullies wouldn’t change.  After all, from the bullies’ perspective, why should they change?  They’d gotten away with being abusive, demanding bullies for years; they got their way so why change?  They were beyond appeals to conscience or to considering the feelings they were hurting.

I’ve seen bullies like that have near-death experiences due to cancer or accidents, and still resist changing.  They’ve mastered brutality as a strategy to get what they want from life.  By now, it’s all they know.

In my long experience, each successful client had to face a difficult choice and make a different one then they had before.

They had to support good behavior instead of bad blood.

They had to change their inner questions from, “How can I fit in?” or “How can I do what I’m supposed to?” to a question of “What behavior will I allow toward my children or in my space, no matter who the perpetrator is?”

They had to insist on good behavior toward themselves and their children, even if that meant challenging the previously rotten family dynamic.  They had to become models of the actions they were preaching to their children.

The first step in creating a bully-free personal space is always for us to rally our spirits; to become strong, brave, determined and persevering.  Endurance endures.  Then we can make effective plans, take skillful steps and get the help we need.

We can begin a little soft, but bullies inevitably force us to become firm.  Sometimes that meant denying the perpetrators access to their children.  Sometimes that means leaving when the bullying starts.  Sometimes that means standing alone and being a scapegoat.  But often, when we insist on good behavior, many members of the family will also step up to the higher standards; they’ve simply been waiting for someone to take the lead.

In all cases, we have to fight the culture we’re embedded in.  Plans have to be developed that fit the specific situations we’re in: are spouses on the same page, how bad is the economic dependence, how far away do we live?

But in all cases, we must hold out to ourselves and our children a better culture, in which people behave with caring, kindness and respect to each other.

We have to overcome our fears that we’ll be alone; fears that in the end, the only people who stand by us are family, so we have to pay the high price it costs to maintain relationships.  However, we’ll discover that by clearing brutality out of our space, we’ll open up space for people we want to be with.

Review the case studies of Carrie, Jean, Doug, Kathy, Jake and Ralph facing different family bullies in “How to Stop Bullies in Their Tracks,” available fastest from this web site.  Many times, when faced by our firmness, family bullies will give in.  For more personalized coaching call me at 877-8Bullies (877-828-5543).

Stop Bullies: Mean Moms Raise Mean Girls

In her article in the New York Times, “The Playground Gets Even Tougher,” Pamela Paul points out that Mean Girls begin their nasty, vicious harassment, bullying and abuse on the playground and in pre-school.  They don’t wait until fifth grade or junior high school. In my experience, mean girls put down targeted kids for whatever reasons they can find – from poor, discounted, unfashionable clothes or the lack of the latest cell phones and bling, to race, religion, physical differences and hair color.  Mean girls also form cliques that ostracize, exclude and cut-out their targets or scapegoats.  Mean girl behavior cuts across all socio-economic categories – inner-city, rural, suburban and expensive, private schools.  The movies, “Mean Girls” and “Camp Rock,” give some graphic examples.

Consequences for the targets can include stomach aches, throwing up and pulling hair out before school, as well as anxiety, nightmares, sleep walking and excessive crying.  Even worse are self doubt, negative self-talk, self-hatred and loathing, loss of confidence and destruction of self-esteem.  Too often, suicide and its effects on families and communities follow. Childhood bullies and mean girls who aren’t stopped usually grow up to become bullying adult as spouses, parents, friends, and at work as co-workers and bosses.  Similarly, targets who become victims unable to stop bullies usually grow to become adult victims as spouses, parents, friends, and at work as co-workers and bosses.

Of course, mean boys are just as bad as mean girls and mean dads are just as bad as mean moms.

In my experience, mean behavior is a natural tactic for many girls to try – children naturally try to take all the toys and to feel powerful and superior by putting down other girls.  Even when they’re very young, some shift into forming mean girl cliques. Let’s point the finger at the source: With children this young, the problem is their parents.  Mean girls have parents who fail their responsibility to channel their daughters into better ways of acting.  The four-fold problem is:

• Mean moms who ignore mean girl behavior at home, on the playground and in preschool.  These moms have many opportunities to step in and teach their daughters how to do better in age-appropriate ways, but they don’t.  I think of these as absentee moms, whatever their reasons – whether they’re simply uncaring or not paying attention or don’t want to deal with it or not physically present.  Nannies can be even less responsible, especially if their employers don’t want to hear about it.
• Mean moms who set a bad example by acting mean to their extended families, to their children and to helpless servers in all forms – waiters, checkout clerks, nannies, maids, etc.  Mean girls imitate what they see and hear from their mean moms, not pious platitudes or empty commands thrown at them.
• Mean moms who encourage mean girl behavior.  They enjoy watching their daughters be popular, superior and controlling.  They may think it’s cute and a sign of leadership potential, but whatever they think, they train their daughters to be mean.
• Mean moms who protect and defend their mean daughters when they get feedback about mean behavior.  Of course, one-in-a-million children will be sneaky enough to be mean only when their parents aren’t looking.  Sneaky, mean girls can bully targets by acting as if the target did something to hurt their feelings and get their protective moms to get the target in trouble.  Or mean girls will simply threaten a target by saying they’ll get their moms to get the target in trouble.  Mean moms collude and often encourage this behavior.  Draco Malfoy in the Harry Potter series is an example of a mean boy protected by his mean father.

Suppose you’re the parent of a child who’s bullied by a mean girl, what can you do?  If you’re convinced that your daughter was not a provocateur who tried to get the other girl to react and get in trouble, should you talk to the mean girls, their moms, teachers and principals?

• Know your daughter; will she assert and defend herself?  Since she might not talk about the meanness, you have to watch carefully on the playground and look for signs after school.  Mean girls are bullies who try to assert themselves over less assertive and less aggressive children.  Don’t ask your daughter to suffer or “rise above” because a mean girl and mean mom don’t know any better or have difficulties in their lives.
• You might encourage your pre-school or kindergarten daughter to stand up for herself, but you should give plenty of encouragement and specific direction.  Even though your daughter is young, champion her inner strength, courage and perseverance.  She might be a target but she doesn’t have to become a victim.  Never believe mean girls’ opinions and don’t give in to their demands.
• Intervene rapidly when your daughter seems unable to defend herself.  Don’t let the behavior continue.  Say something strongly and firmly to the mean girl.  Girls who were merely experimenting with a mean behavioral tactic will stop and not repeat it.  That’s a test of the girl – nice girls stop when you set a behavioral standard but mean girls don’t.  Mean girls think they’re smarter than you and that they have their own mothers’ protection.
• If the mean girl doesn’t stop, test the mean girl’s mom one time.  Calmly detail the behavior and listen carefully for the response.  Is the mom appalled at her daughter’s behavior or does the mom blow it off or explain it away?  Just as in sports and childhood, your daughter might have been provocateur and then looked innocent when another girl retaliated.  So it’s natural for the other girl’s mother to try to discover the whole context and behavior before the incident.  But does the other mom immediately get defensive and angry, and twist the facts in order to blame your daughter?  Does she insist that her daughter is never wrong?  Is the mean girl’s mom too busy with her own life to educate her daughter or has she turned her child over to a nanny who won’t correct the child?
• If these attempts change the girl’s behavior, you weren’t dealing with a hard-core mean girl and a mean mom.  But mean girls and mean moms aren’t stopped by the easy tactics.  Now you have to cut off after school activities including parties, despite the ramifications.  Also, get the pre-school teachers and principals involved.  Some will be helpful; they’ll keep it confidential, they’ll monitor to get their own evidence and then they’ll intervene.  They’ll get the mean girl out of your daughter’s class, they’ll break-up the clique, they’ll stop the behavior at school and they’ll have proactive programs to talk about mean girl behavior.  Depending on the age of the girls, they’ll teach witnesses what to do.  Unfortunately, unhelpful, uncaring, lazy, cowardly teachers and principals will look the other way or condone or even encourage mean girl behavior.  They’ll put you off with excuses.  Don’t let this happen.  Remember, principals fear publicity and law suits.

Of course, every action plan must be designed for your specific situation; depending on the children, the parents, the school and the relationships.  That’s where expert coaching will help.

Teach your children what’s right and also how to defend themselves.  Don’t convert your daughter into a victim.  Don’t sacrifice your child on the altar of your ignorance, fear or sympathetic heart.  Protect and defend your child even though there may be a high cost socially.

Recession-Stimulated Bullying and Abusive Self-Talk at Work

During economic ice ages or recessions, when times get hard, hardness tends to run rampant.  Most people are justifiably afraid they’ll lose their jobs and the lives they planned.  Will they get laid off or downsized through no fault of their own?  What will happen to their savings, insurance, college and retirement funds?  Will they be able to keep their homes or even eat next month? How do people react in the face of their recession-stimulated fears?  What type of bullying, harassment and abuse will increase at work?  How can we decrease negative self-talk that increases stress and destroys self-esteem and self-confidence?

Harassment by Leaders and Managers Managers and leaders will squeeze more from themselves and staff in order to reduce costs and stay afloat.  But some managers and leaders will abuse employees and subordinates just because they know they can.  Many people will tolerate bullying and abuse because they’re afraid they’ll lose their jobs if they don’t give in.  But don’t give in to bullying, harassment or obnoxious treatment.  You are still protected from those abuses.  Don’t be pugnacious in return, but do insist on politeness and decent treatment.  Know the law, get allies and advisors, and document on your home computer.

Bullying by Coworkers Expect a huge increase in stealth bullying by coworkers and managerial peers.  Many will think that their survival requires them to get rid of you.  Some will become masters of backstabbing, criticism, sarcasm, snide put-downs, blaming, spreading rumors and gossip, smear tactics, taking credit from you, and forming cliques.  They’ll smile when they do it.  Keep your opinions to yourself and watch out for people who produce nothing, suck up and cover their backs.  Form your own clique of productive people you trust.  Also, ally with someone productive who has great people skills and a sense of what’s happening throughout the whole office.

Negative Self Talk The worst problem will be a dramatic increase in this type of “self-bullying.”  Your inner voices will make dire predictions of the future, tell you that you’re helpless in the grip of huge forces beyond your control and predict that, no matter how hard you try, you’ll inevitable fail.  Your supercritical inner voices will try to stress, depress and discourage you, and make you give up.  Your inner voices, full of self-questioning and self-doubt, can erode your self-esteem and self-confidence, destroy your hope and immobilize you.

Self-bullying is the most destructive form of bullying because it saps your will to overcome your circumstances.  Self-bullying can rob you of your determination, courage, strength and skill.  With those voices shouting or whispering in your ear, it’s impossible to gather yourself and make consistent, focused effort.  If you let fear and self-bullying destroy your strength and will, you won’t have the right stuff, you won’t do the right thing and the economic tide will pull you under.

You know which people spoke to you in those voices.  You know who really didn’t like or respect or appreciate you.  And which people thought they’d motivate you better by beating you down.  In either case, whether they ridicule your efforts or are simply certain of the bleak future they predict, their old style is no good for you now.  You need encouraging self-coaching now, not self-bullying.

In addition to finding a great coach or therapist to guide you in the inner work necessary to convert those voices into effective coaches, there’s a lot you can do to help yourself.

Turn off the parts of the outer world that feed fear, despair and depression.  Turn off the television and radio; don’t read newspapers or magazines; stop checking the snippets of fear on your smart phone.  Don’t waste your life being discouraged by endless analysis of what’s wrong and the latest expert’s predictions of impending and long lasting doom.  Walk away politely from people who wallow in fear and panic.  You don’t need those moment-to-moment, panic-making obsessions to know what you need to do to stay strong and do your best.

Look around.  Who doesn’t waste their time worrying about the economy, but instead, handles things in as little time and with as little wasted energy as possible?  Who has an inner light that gives them joy even when they don’t have all the comfort and toys they want?  Ask them how they look at the world.

Make new friends and acquaintances who stimulate your strength, courage and joy.  Find other great people to stand with.  In one swift and mighty sweep, end the self-doubt, the need to analyze and question, the self-bullying and brainwashing.  You have great sources of inner strength and power, if you would but let yourself feel them.  You have the guts and grit to thrive in this little ice age.  Your ancestors did and you have their strong genes.

Don’t give in to self-bullying or harassment or abuse by other people.  Overcome your fears.  Be a courageous leader, wherever you are in your company.

Emerson was right when he said, “What lies behind us and lies before us are small matters compared to what lies within us.”

Recession-induced fear and stress stimulate self-bullying

Mostpeople are afraid of the economic forecast.  Some have lost jobs; more will.  Some have lost retirement funds; more will.  Some have lost hope; more will.  Fear and stress stimulate mostpeople to huddle around the campfire, worrying, whining and complaining about their uncertain future.  They convince themselves that they’re too weak and helpless to succeed.  They’re victims together. A long, cold recession or depression is the consensus prediction.  But that’s not the prediction for my life and it doesn’t have to be for yours either.  And that’s not because I have guaranteed money flowing in or I’m sure my business will be immune to the next little ice age.  There’s a different reason.

We each have self bullies.

The little, self-bullying voices:

• Know our every fear and weakness, our every mistake and sin.
• Demean and ridicule us, discourage and depress us.
• Predict failure, as if they want to make us lose hope and give up.
• Don’t like us even though they pretend to be trying to help us.
• That are so persuasive.

We know where we heard those voices that told us they knew better – our parents, relatives, siblings, teachers, ministers, schoolmates, peers.  We know how we made their voices into our self-bullying voices.

I refuse to listen to self bullying.  I refuse to be a victim of my times and circumstances.  You also can rise above mostpeople.

Don’t be a victim of your past.  History is not destiny.  Command yourself.  Ignore self-bullies.  Our self-bullying voices do not know what’s best for us, do not know the future and can’t accurately predict that we’ll fail.

Of course, the economy is lousy and times will be hard.  Most of us won’t be able to maintain our previous standard of living.  Mostpeople are angry because they thought they were guaranteed increasing wealth and security if they did things right.

We haven’t been trained to survive a depression.  So what?  We can survive and even thrive.

Think about what our ancestors survived.  There has always been rotten weather like recessions and depressions, poverty and war.  They’re part of the natural weather cycles – hurricanes, tornadoes, snow and ice storms, avalanches, droughts or floods, earthquakes and tsunamis.  There have also been plagues, famine, pestilence and war.

If we let recession-induced fear and self bullying sap our strength and will, we won’t have the right stuff, we won’t act skillfully and the economic tide will pull us under.  We have within us the inheritance of an unbroken line of people who thrived.  We have within us the seeds of strength, courage and joy.

These economic ice ages have happened in America before.  For example, economic crashes occurred in about 1787, 1819, 1837, 1857, 1873, 1897, 1907 and the great depression from 1929-1941.  The rest of the world had similar experiences.

What can we do when we get down on ourselves?  We need WILL and SKILL.

• In order to succeed, we must choose to ignore self bullying, choose to command ourselves, choose to create the futures we want, no matter what the circumstances.  As individuals, we must have the WILL to persevere, with grit, determination and resilience.

Call that hyper-critical, fear-mongering side of us a “self-bully” so we’ll react with passion and power against it.  So we’ll rally ourselves against its words.  We wouldn’t lie down in front of those old bullies and we wouldn’t let ourselves be abused by bullies now.

• We need SKILL to ignore our self-bullying voices – turn off the discouraging TV; stop listening to people moaning, whining and complaining; stop listening to victim stories.  Walk away politely from mostpeople who wallow in the dumps of fear and panic.  If you’ve kept your job, don’t wallow in survivor’s guilt.  Get off the emotional roller coaster.

Find friends who don’t waste their time worrying about the economy, but instead handle things in as little time and with as little wasted energy as possible.  Find friends with inner lights that give them joy even when they don’t have all the comforts and toys they once did.  Become such a friend.

When the self bullying voices start again, tell them we’ve heard all that before and if they want to help us, they can use a different voice and become encouraging coaches that strengthen our spirits.  Fill the IMAX screen of our minds with the future we hope we’ll have and the friends we want in our lives.  Throw ourselves into activities like physical exercise.  Don’t feed our addictions; eat well.  Feed our spirits with movies, music and books that lift up our spirits and renew our energy.

• We need SKILL to make plans to keep our jobs or find others, to spend less while still treating our spirits better.  We need skill to get over our feelings, plans and expectations.  Loss of riches, comforts and dreams is not really the end of the world.  Get going again.

Find a coach to keep your spirits up and organize your efforts.  Read the self-bullying section in "How to Stop Bullies in Their Tracks."

While the growing recession is the world in which I function, it’s not the world in which I live.  I invite you wonderful people to enter the world that is waiting for you, if you but have the courage to take the first steps.

"What lies behind us and lies before us are small matters compared to what lies within us."    Ralph Waldo Emerson

Avoid litigation that will keep you awake at night

In her column in the East Bay Business Times, “Legal Report: Avoid litigation that will keep you awake at night,” Barbara Grady used my expertise in the section on handling bullies in the workplace. To read this section of the article, click here Legal report: Avoid litigation that will keep you awake at night

East Bay Business Times, Friday, October 10, 2008 - by Barbara Grady

There are more than a few things that can keep employers awake at night these days. But with a bit of advice from East Bay legal experts, you can take steps to avoid some of these problems, whether it is bullies in the workplace, mistakenly hiring a felon or dealing with employees who spread trade secrets. The five areas covered in this Legal Report focusing on avoiding litigation can be legal quagmires for employers, because laws governing them are ever-changing or have not been well established.

Handling bullies in the workplace Too bad not every child learns that bullying is unacceptable. Instead, some grow up to be bullies. In fact, adults bullying co-workers and subordinates in the workplace “is a tremendous problem,” occurring in at least half of all employment places, says Ben Leichtling of the consulting firm Leichtling and Associates, LLC in Denver and author of “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up” and other books on the workplace.

In times of economic stress – like now – belligerent behavior can surface in seemingly even-keeled individuals. So companies need to watch for tensions among employees and incidents of bullying as the nation rides through the current economic rough patch.

If they don’t, warns attorney Darci Burrell of the Oakland law firm Boxer Gerson LLP, they could be liable for workers’ compensation claims or harassment claims from victims who endured the bullying. Moreover, employers stand to lose in productivity, workplace morale and eventually profits, Leichtling said.

“It might not be illegal for employers to ignore bullying, but it is not smart,” Burrell said.

Indeed, U.S. Department of Labor studies have quantified productivity loss from bullying, while the National Institute of Occupational Health and Safety found in a survey that one-quarter of public and private workplaces have experienced bullying in the workplace.

There are no federal or state statutes forbidding bullying in the workplace, however, so how do you deal with it?

In the absence of codified law forbidding bullying, Leichtling and Burrell both recommend that employers establish in-house rules that state what behavior is acceptable and what is not acceptable – and then training people in those policies.

“Generally having policies in place, a good comprehensive policy in place that tells employees what kind of conduct is prohibited and tells people what to do if that policy is violated is what works. The problem is lots of companies have policies, but they don’t train their people in those policies,” Burrell said.

Leichtling in his consulting work with companies always recommends that they specify in writing what behaviors are expected and what are not accepted, and then set up a process for documenting behaviors that are in violation.

“They have to be specific, like no throwing things, so they can be observed and documented. And they have to be behaviors, not attitudes, because you can’t document attitudes. You can document James yelling and screaming on such and such a date,” Leichtling said.

“Documentation must be practiced across the board, as part of performance evaluations, so one person does not feel singled out or the target of discrimination,” Leichtling said.

Bullying can include speaking in degrading terms to a co-worker or subordinate, threatening, and even less-overt behavior like repeated gossiping about one person, Leichtling said. Once documentation occurs and builds – as it usually does because bullies repeat their behavior – the offending bully usually chooses to leave, Leichtling said, because he or she can’t stand the negative limelight. Problem solved.

Click here to read the rest of the article.