Is the “Passing the Pain Game” costing your company time and money?  Some examples of the game: To read the rest of this article from the Washington Business Journal, see: Passing pain, casting blame cost time and money http://washington.bizjournals.com/washington/stories/2004/09/13/smallb7.html

For details, see the original article.

  • A customer reams out a salesman.  Part of a job wasn’t done the way the customer wanted.  The salesman doesn’t know what went wrong but he doesn’t want the blame.  He placates the customer by exploding and blaming a department he says was responsible.  He tells the customer he’ll have those people fired.  Then he yells at innocent victims in that department.
  • A new manager is panicking.  He has to present his project to senior leaders on Friday.  It’s Monday morning and he still hasn’t received information from a manager in another department.  He e-mails her and vents his fear and frustration; he harasses, bullies and abuses her.  He tells her he’s tired of begging, he needs the *&@# information right away, he counted on her and she’s let him down.  What the *&@# is wrong with her?  All in capital letters.  To cover his back, he copies his vice-president.
  • A director stomps into a supervisor’s office, scowling along the way and slams the door.  Anxiety and tension spread at the speed of gossip.  People congregate to speculate:  Did she meet with the big bosses yesterday?  Did she get reamed?  Did we mess up?  Who’s going to get blamed next?  Fear spirals, staff finds excuses to be in other areas, productivity tanks.

Other variants are:

  • Some players set up other people to fight.  They plant seeds of doubt and jealousy, and enjoy the bloodletting that follows.
  • Some leaders specialize in negativity, finding fault, bullying and spreading blame when something goes wrong.  Since no one wants to be the victim of mistakes, everyone carries a “blame thrower.”

Is that game familiar? People feel hurt, scared and angry, and inflict their pain on someone else.  The game is also called, “Who has the rattlesnake?”

How much does the game cost? Try this method of calculation:  Estimate the time you’ve spent dealing with uproars, multiply by the number of people who bring their pain to you, multiply again by the number of innocent spectators you and they draw into the ever widening circle of players, factor in salary and productivity wasted.  Add in a fudge factor for your level of frustration.

Pretty large number, isn’t it?

It’s important to have a code of conduct stating that passing the pain and throwing blame is not acceptable.  But that’s not enough.  Most people already know that.  They just don’t follow the code when they’re suffering, scared, angry or supporting friends in a vendetta.

For example, in one training on this subject, some managers questioned why I was wasting their time presenting information they already knew.  So I showed them the e-mails their department heads had given me, in which these same managers had used their blame throwers on each other.  They had perpetuated an intense game that scorched everyone in their departments and all senior leaders.

The trick is to stop the Pass the Pain Game in everyday behavior.  A few suggestions – see the original article for details:

  • Change has to come from the top.
  • Companies point to the culture they want when they publish codes of professional conduct.
  • Policies and codes are not enough.
  • Change begins with individuals committed to adult behavior, and consequences for childish temper tantrums.

Passing the pain and throwing blame are destructive.  Another reason to stop: your boss doesn’t appreciate the pain you’re dumping on him.

Often, individuals need coaching and organizations need consulting to help them design and implement a plan that fits the situation.  To get the help you need, call Ben at 1-877-828-5543.

Suppose your employees are grumbling about one of your senior managers, the director of a key department – he’s much too harsh and turnover is high.  What should you do? One option, the easy way out, is to ignore it.  This option may be especially appealing if productivity is decent, despite the grumbling.

To read the rest of this article from the Business First of Louisville, see: What to do when complaints are about a senior manager http://louisville.bizjournals.com/louisville/stories/2005/01/24/editorial2.html

But suppose you look deeper and the evidence is clear:  Your senior manager is a critical perfectionist.  He micro-manages with sarcastic criticism and put-downs, browbeats staff relentlessly, never gives compliments and hogs the credit and shovels the blame.  He harasses, bullies and abuses his staff.  Even long-term stars want out and productivity is merely OK.  Unhappiness has spread to other departments that have interacted with him.

You can still find easy explanations to avoid getting involved: You have other worries, there are no red flags on balance sheets, he treats you OK and he hasn’t thrown anything, hit anyone or blown up in public.  Employees always complain about hard-driving leaders and why open a can of worms?

Leaders who still gloss over these situations are merely conflict-avoidant.  They’ll ensure years of hard feelings, declining performance, scorn behind their backs and, eventually, increased costs to clean out a bigger cesspool.  Or maybe they think they’ll be long gone before it backs up to their door.

Another option is often chosen by leaders who think, “We’re all good people here. If we got together we’d agree on an effective compromise.”  They hope the politically correct approach of facilitated negotiation will manufacture a solution that works for everyone.

But in this situation that’s just a band-aid.  It won’t lead to long-term, productive change because the problem is a brutal manager, not a lack of understanding and acceptance of different styles within a reasonable range.

At this point, there’s little incentive for the senior manager to make consistent, lasting change.  During negotiations a lot of talk will happen, fingers will get pointed, people will get argumentative and defensive, hopes will get raised and dashed, and people will become even more polarized, antagonistic and litigious.  You’ve simply delayed a real solution and upped the pain and cost.

I recommend a third option: To give the problem manager a chance to turn things around and mend fences, give him an ultimatum - “change or else” - backed by short timelines, close monitoring, effective support for the changes you want him to make and repeated praise from you for any progress.

Get a coach-advisor the manager can respect, accept and trust.  He will need to learn a new managing style and new communication skills.  Expect stepwise progress as he learns whether his new approach can keep productivity, quality and kudos high.  Help him maintain leadership credibility by requiring training for the whole department hand having him participate.

How do you know when to quit dodging your responsibility and to use the third option? A truthful and global costing out is crucial.  See original article for details.

Take into account the effects of his behavior on:

  • Productivity.
  • Time spent by HR, staff and supervisors in all departments talking about incidents and dealing with complaints and hurt feelings.
  • Effects on inter-departmental interactions.
  • Transfer and turnover of good employees, especially outstanding young people who would be the next generation of leaders.
  • Monetary and emotional costs of facilitated negotiations that fail.
  • Costs for litigation, lawyers and buying silence from many employees.
  • Lost respect for you and lost passion for your mission and goals, which will infect the organization.

You may have heard the expression, “People don’t leave organizations; they leave bad supervisors.”  That’s much too simplistic.

Once you have competitive benefits, great people leave bad environments – including poor supervisors, peers and coworkers, and systems that thwart accomplishment.  The most effective way of keeping the best employees and managers is setting high standards and standing up for them.

Remember, your leadership is on trial also.

Often, individuals need coaching and organizations need consulting to help them design and implement a plan that fits the situation.  To get the help you need, call Ben at 1-877-828-5543.

How can we recognize and stop covert, sneaky bullies and narcissistic control freaks in relationships. Overt bullies are easy to recognize; they’re loud, obnoxious, threatening and in your face.

Sneaky, stealthy bullies are harder to recognize.  If we don’t recognize their tactics and label them as bullies or control-freaks, we won’t energize ourselves to develop and carry out an effective plan to stop them.

Seven warning signs of bullying controllers are:

  1. They think they know best about everything; just ask them.  They point out all your mistakes and failings.  They think you should ask their permission before you do anything.  They make your life miserable if you don’t do what they say.  Their absolute certainty seduces you into self-doubt and self-bullying.  You become unsure of your own judgment and wisdom; eventually you give in to them.
  2. They think they’re more important than you are.  Your whole life should be devoted to their needs (wants, whims).  Their desires, jealousies, issues and concerns (not yours) become the focus of all interactions.  They’re entitled to get what they want.  Their feelings are their justifications for anger, retaliation and revenge.  Their feelings get hurt so easily that you’re too polite or too afraid to upset them by trying to make your feelings or opinions matter.  They’re controlling, stealth-bullying partners and spouses.
  3. They think their sense of humor is correct.  They can say whatever they want and you’re supposed to take it.  They make nasty, vicious, demeaning, hurtful remarks to you and about you in public, or they tell your embarrassing secrets.  Then they laugh like it’s a joke.  If you object, they say you’re too sensitive or they were kidding.  Your feelings are stupid and not logical.  And you better not say anything they don’t like.
  4. Everyone is a pawn in their game.  You have value only as long as you can help them or you worship them.  They’re selfish, arrogant and demanding; they think they should be catered to or waited on.  Anyone who doesn’t help or who gets in their way becomes an enemy.  You’re afraid that if you disagree, they’ll strike back at you.
  5. They think their excuses, excuse them.  Their reasons are always correct and are enough to justify what they do.  If you don’t agree, you simply don’t understand or you’re evil.  Self-deluded narcissists think their jealousy, anger and hatred are not bad characteristics.  You’d better agree or else.
  6. They think their logic, reasoning and rules, rule.  They’re allowed to do anything they want – to take what they want, to attack or to strike back in any way they want – but everyone else should be bound by their rules.  If your feelings are hurt by what they said or did, it’s your fault and your problem.  They’re right and righteous.  Everything is your fault.  They’re great debaters or they simply talk so loud and long that eventually you give in.
  7. They think they don’t have anything to learn.  They insist on doing things their way, even though they fail repeatedly.  They won’t listen; especially when they’re failing.

Also, anyone who harasses, bullies or abuses helpless people – like clerks and waiters – will eventually get around to bullying you.  Get rid of them on the first date.

You’re never going to change them.  They’re bullying, control-freaks.

Don’t debate or argue with them.  Don’t wait for them to agree or to give you permission.  Plan in secret if you have to.  Dump them or get away as fast as you can.  Even if you’re married with children, get away.  Set a good example for your kids.

Ignore your self-bullying; that little voice that doesn’t like you, that tells you that the narcissistic control-freak might be right.  If you don’t trust your own guts you’ll get sucked in, just like you would into a black hole.

If we don’t stop bullies, they’ll think we’re easy prey.  Like sharks, they’ll just go after us more.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

We want to be people of our words; we want to be ethical and honest, and have trustworthy character; we want to do our duty.  But sometimes our loyalty to our vows – especially our marriage vows and vows to take care of parents or children – makes our lives a living hell and also sets a terrible example for our children. Deep in our hearts we know we must stop being loyal to those vows or our lives and spirits will be destroyed. But how can we stop honoring our vows?

Some examples:

Some examples:

  • In public we pledge many things in our marriage vows. But suppose our spouse turns out to have deceived us and reneges on their side of the vows?  Suppose that husband turns out to be physically, mentally and emotionally abusive?  Suppose he harasses, controls, bullies or abuses his wife?  Supposes he justifies his actions by saying that he’s the head of the house and she must do what he says?  Or suppose he blames his lack of self-control on her and uses threats, guilt and shame – his rage and violence are her fault and if she did what she should, he’d treat her better?  Or suppose that wife turns out to be manipulative and controlling?  Or supposes she’s lying, crazy and always verbally, emotionally and physically abusive in order to beat the husband into submission?
  • In private we may pledge many things to our parents, especially as they get older. But suppose they’re narcissistic, demanding, bullying and toxic.  Suppose they squander all their money against our advice and then they insist we spend all our money on them – either taking care of them or sending them to an expensive, assisted living facility?  Suppose they are relentlessly critical, scolding, chastising, whining, complaining and demeaning, and nothing we do is ever good enough?  Suppose they are vicious in private but sweet as sugar in public, so every thinks they’re saints while they act like devils in private?  Suppose they’re lying, manipulative and back stabbing – they praise their favorite child, put us down and leave everything to the favorite while we’re the ones taking care of them?  Suppose we think we’re responsible because they raised us, we think we owe them and we still want their approval?  Suppose we feel guilty if we think of acting like ungrateful children and abandoning them in their hour of need?
  • In our hearts we pledge to take care of our children until they can take care of themselves very well. But suppose they’re 40 and still living with us because they never took our advice and never got good careers or married the right person or held a job?  Suppose our toxic children are rotten to us until they need something?  Or they threaten to deprive us of our grandchildren unless we give them everything they want, even to divorcing our spouse, whom they hate?  Suppose they still act like spoiled, vicious, toxic teenagers, blaming us for all their failures, feeling entitled to everything they want, full of sneering sarcasm, back-talk, temper tantrums and demanding that we slave for them?  Suppose we still think that if we love them enough, if we’re nice enough to them they’ll finally grow up and become successful?  Suppose we’re afraid they’ll fail completely and end up homeless if we don’t give them everything they want?

Those are horrible scenarios but all too common.

Probably, we’ve discovered the hard way that we can’t make things better by being peacemakers.  Tactics like begging, bribery, endless praise, appeasement, ‘second chances,’ forgiveness, sympathy and unconditional love, and the Golden Rule usually encourage more harassment, bullying and abuse.  We won’t get the results we want; we won’t stop emotional bullies or physical bullying unless we’re clear about which values are more or less important to us.

So we wallow in negative self-talk, perfectionism, blame, shame and guilt.  We get discouraged, depressed, despairing and easily defeated.  We lose our confidence and self-esteem.

Often, we stay stuck in those versions of hell because we gave our word and we’re people of integrity – even though they broke their side of the bargain, we understand how hard it has been for them.  We think we must honor our pledge or we’d be just as bad as they are.

I say that’s a big mistake. I say, “Choose life, not a slow spiritual and emotional death.”  I say, “Examine your hierarchy of values and get clear about which values are more important to you.  Then honor the most important ones gracefully and cheerfully.”  And make yourself cheerful living a great life with your choice.

Don't be a victim waiting forever for other people to grow up or change or die.  Don’t suffer in silence.  Use your own power.  Say “That’s enough!”  Say “No!”

Often, we avoid examining that hierarchy of values and discarding those early vows until we are forced to.  We may not be willing to protect ourselves but we will act resolutely to defend others.

For example, our crazy or bullying spouse abuses the children and only then does our spirit rise up with fierce determination to protect our children.  We discard that marriage vow for the sake of something much more important than loyalty to a toxic spouse – loyalty to our children

Or the toxic parents are so abusive to our spouse and children that we take the power we need to protect what’s more precious than our toxic parents – our marriage and our children.

Or our toxic children are so vicious, nasty and abusive that our spirits will stand no more – we’ll protect our marriages, our health and our retirement funds from the energy vampires who want to suck us dry, even if they’re our own children

For some examples of different tactics, see, “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up,” “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

The Associated Press and the Wall Street Journal report that, “Facebook and Time Warner are ganging up on bullies to address a problem that torments millions of children and young adults.  The partnership announced Tuesday calls for Facebook and Time Warner to use their clout to raise awareness about bullying and encourage more people to report the abuses when they see them.” They recognize the need.  Facebook also recognizes the economic problem if they allow massive amounts of bullying to flow through their pages.  Eventually parents will force their kids off Facebook or will start suing Facebook for carrying the content.

Their present effort (“Stop Bullying: Speak Up”) will be focused on educating parents and kids about the problem; on “teaching young people to speak up and stop bullying.”  A pledge not to bully plus Facebook’s effort to make reporting cyberbullying and cyberbullies easier are good steps.

But even the backing by the President Obama’s family won’t stop bullying unless there are laws, policies, programs, and people willing to prosecute bullies for their actions.

That’s why I’d like to see Facebook and Time Warner use their huge influence to pressure legislators to pass strong anti-bullying laws that require district administrators, principals and teachers to stop bullies and protect our kids.  That’s the only way to stop bullying-caused suicides.

The present educational efforts will sway many kids and their parents by sensitizing them to the issue and encouraging them not to be drawn into bullying by the truly relentless bullies.  But these sensitized kids will be encouraged to come forward if, and only if, responsible adults – school district administrators, principals and teachers – respond swiftly and firmly, and protect the kids who speak up.

If the responsible adults don’t step up by passing strong laws and by being willing to confront bullies and their bullying parents, the effort will be “all talk, no walk.”  Legislators must legislate so that principals will be protected in order for them to be proactive in observing bullying and stopping it.  If it’s all talk, the effort won’t survive the first month of school.

Programs that depend only on educating, converting or rehabilitating bullies don’t work.  Strong consequences are necessary deterrents.

As a parent, there’s a lot you can do this summer.  Don’t count on Facebook and Time Warner to do all the work to protect your children.  Don’t count on advertizing/educational campaigns to protect your children

If your children are the targets of bullies and school officials aren’t protecting them, you need to take charge.  With expert coaching and consulting, we can become strong and skilled enough to overcome principals and other officials who won’t do what’s right.

How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” have many examples of children and adults commanding themselves and then stopping bullies.  For more personalized coaching call me at 877-8Bullies (877-828-5543).

During economic ice ages or recessions, when times get hard, hardness tends to run rampant.  Most people are justifiably afraid they’ll lose their jobs and the lives they planned.  Will they get laid off or downsized through no fault of their own?  What will happen to their savings, insurance, college and retirement funds?  Will they be able to keep their homes or even eat next month? How do people react in the face of their recession-stimulated fears?  What type of bullying, harassment and abuse will increase at work?  How can we decrease negative self-talk that increases stress and destroys self-esteem and self-confidence?

Harassment by Leaders and Managers Managers and leaders will squeeze more from themselves and staff in order to reduce costs and stay afloat.  But some managers and leaders will abuse employees and subordinates just because they know they can.  Many people will tolerate bullying and abuse because they’re afraid they’ll lose their jobs if they don’t give in.  But don’t give in to bullying, harassment or obnoxious treatment.  You are still protected from those abuses.  Don’t be pugnacious in return, but do insist on politeness and decent treatment.  Know the law, get allies and advisors, and document on your home computer.

Bullying by Coworkers Expect a huge increase in stealth bullying by coworkers and managerial peers.  Many will think that their survival requires them to get rid of you.  Some will become masters of backstabbing, criticism, sarcasm, snide put-downs, blaming, spreading rumors and gossip, smear tactics, taking credit from you, and forming cliques.  They’ll smile when they do it.  Keep your opinions to yourself and watch out for people who produce nothing, suck up and cover their backs.  Form your own clique of productive people you trust.  Also, ally with someone productive who has great people skills and a sense of what’s happening throughout the whole office.

Negative Self Talk The worst problem will be a dramatic increase in this type of “self-bullying.”  Your inner voices will make dire predictions of the future, tell you that you’re helpless in the grip of huge forces beyond your control and predict that, no matter how hard you try, you’ll inevitable fail.  Your supercritical inner voices will try to stress, depress and discourage you, and make you give up.  Your inner voices, full of self-questioning and self-doubt, can erode your self-esteem and self-confidence, destroy your hope and immobilize you.

Self-bullying is the most destructive form of bullying because it saps your will to overcome your circumstances.  Self-bullying can rob you of your determination, courage, strength and skill.  With those voices shouting or whispering in your ear, it’s impossible to gather yourself and make consistent, focused effort.  If you let fear and self-bullying destroy your strength and will, you won’t have the right stuff, you won’t do the right thing and the economic tide will pull you under.

You know which people spoke to you in those voices.  You know who really didn’t like or respect or appreciate you.  And which people thought they’d motivate you better by beating you down.  In either case, whether they ridicule your efforts or are simply certain of the bleak future they predict, their old style is no good for you now.  You need encouraging self-coaching now, not self-bullying.

In addition to finding a great coach or therapist to guide you in the inner work necessary to convert those voices into effective coaches, there’s a lot you can do to help yourself.

Turn off the parts of the outer world that feed fear, despair and depression.  Turn off the television and radio; don’t read newspapers or magazines; stop checking the snippets of fear on your smart phone.  Don’t waste your life being discouraged by endless analysis of what’s wrong and the latest expert’s predictions of impending and long lasting doom.  Walk away politely from people who wallow in fear and panic.  You don’t need those moment-to-moment, panic-making obsessions to know what you need to do to stay strong and do your best.

Look around.  Who doesn’t waste their time worrying about the economy, but instead, handles things in as little time and with as little wasted energy as possible?  Who has an inner light that gives them joy even when they don’t have all the comfort and toys they want?  Ask them how they look at the world.

Make new friends and acquaintances who stimulate your strength, courage and joy.  Find other great people to stand with.  In one swift and mighty sweep, end the self-doubt, the need to analyze and question, the self-bullying and brainwashing.  You have great sources of inner strength and power, if you would but let yourself feel them.  You have the guts and grit to thrive in this little ice age.  Your ancestors did and you have their strong genes.

Don’t give in to self-bullying or harassment or abuse by other people.  Overcome your fears.  Be a courageous leader, wherever you are in your company.

Emerson was right when he said, “What lies behind us and lies before us are small matters compared to what lies within us.”

According to numerous reports, a teenager was bullied at West Middle School in metro Denver.  The boy had pencils, markers and a calculator taken; he was called fat; he was called “gay” because he was involved in musical theater; because he was from musical theater, he was called a “Nazi.”  Eventually, he tried fighting back against his tormentors.  But he wasn’t big or strong enough and was beaten severely.  He suffered a broken collar bone and head injury.  The published picture of him is self-evident.  Now that the case has become public, the community is in an uproar and the Cherry Creek School District has responded by expelling the bully.  The bullied boy has reported that the bully threatened to beat him more when he returns.  Three other students, who also threatened to beat up the victim, have been required to sign contracts that they won’t harass the boy.  That’s nice of the school district to go that far. Of course the legal wrangling will go on for a long time.

There’s so much to say about this example of hostility, abuse and brutality.  I want to comment on only a few areas.

The adults failed.  Whether they blame the legal system or say they didn’t know; they failed. Since the severe beating happened at the end of November, don’t you think that every student in school knew what was happening? 

The parents of the bully and his collaborators failed.  They are supposed to know their children’s character and to stop their children’s bullying.

The teachers failed.  They are supposed to know who torments, abuses and bully’s another student and they are supposed to stop it.  They allowed a hostile, abusive environment to continue.  If the typical educational approaches don’t work rapidly, they are supposed to intervene in other ways.

The principal failed.  The principal is supposed to set a tone of zero tolerance.  The principal is supposed to be courageous enough to cut through the legal red tape and somehow stop bullies.  If the teachers don’t stop it, the principal is supposed to stop it and then get rid of those cowardly and/or ignorant teachers.  The worst beating happened at the end of November and the principal did nothing effective for three months until the story became public.

The administrators in the school district failed.  The administrators are supposed to be courageous enough to cut through the legal red tape and somehow stop bullying.  If the principal doesn’t stop it, the school district administrators are supposed to step in and then get rid of that cowardly and/or ignorant principal.  The worst beating happened at the end of November and the district administrators did nothing effective for three months until the story became public.

How can we hold up these teachers, principal and school district administrators as models for children?  They have failed as models.  Despite, or maybe because of, their colleges and universities, their degrees and certifications, their possible expertise in some course matter, they have shown themselves to be ignorant or cowardly or inept or all three.  They have failed the public trust and are unfit to be teachers, principal or administrators.

They should not be allowed to hide behind a poor legal system.  We all know that there are schools in the most violent locations in which courageous administrators, principals and teachers bullying.  And they do it in the face of the same.

The 14 year-old boy who was bullied has shown himself to be courageous.  He has succeeded.  At first he did what we all try to do.  We try accommodating in hopes that the bully will move on.  We ask bullies to stop; we take the bullying; we try to understand what lousy home lives we think bullies must have; we try to rise above it.  These tactics may stop many kids who are temporarily trying on bullying to see what it feels like, but those tactics don’t stop dedicated, relentless bullies.  They are not effective for teaching children to stop bullies at school.

Eventually that boy fought.  I say he succeeded because, even though he was severely beaten he did what was necessary to try to stop his tormentors.  He lost the fight but he emerges as the one person who is not a coward in this affair.  He can hold his head up high all his life.  He can keep his self-esteem.  He can judge the adults as cowards and failures.  I hope he is resilient enough to bounce back  and continues to resist to bullies the rest of his life.  I hope that when he becomes an adult with more choices, he creates a personal life that is bully-free.  Sometimes, a tormented teen can fight back and win – as in the case of the “Teen acquitted in punch.”

Of course, bullies will always exist .  America is not unique, nor are we the worst people in the world.  We are outraged and we will try to make better systems.  And more important, we still must train , seek and hire people who can act effectively, no matter how poor the system is at any moment.  And we must educate and prepare individuals to be as courageous as that 14 year-old boy.

Among other places, this story was carried by the Denver Post (Bullies called teen “Nazi” and “gay”), 9news (Student says he was bullied, beaten because he’s German), the Denver Channel News (Boy: School Bullies Harassed Him Because Of German Ancestry) and the Denver Post Neighbors Forum (Article Discussion: Cherry Creek teen may face bully in court).

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AuthorBen Leichtling
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