Don't let time-wasters impose on you

Are you effective at saying “no” to colleagues who waste your time?  If you answered “no,” you’re not alone. To read the rest of this article from the Dallas Business Journal, see: Don’t let time-wasters impose on you http://www.bizjournals.com/dallas/stories/2005/07/18/smallb3.html

We’ve all experienced time-wasters – people who regularly interrupt, gossip, tell bad jokes, share intimate details about their marriages or aches and pains, or go on endlessly about religion, politics or people they’re angry with.

Sometimes, they’re friendly, likeable people and we’re drawn in by their personalities and stories.  Sometimes they’re needy, malicious, annoying people who leave us feeling like we’re buried in dirty laundry, or limp, like our blood has been drained, or so frustrated we could scream.

Whether they waste our time because they’re friendly, bored, lazy, enjoy gossiping, need to tell their sad story, want to be liked or have hidden agendas, they’re oblivious to our need to get back to work.

There are two distinct steps we need to take in order to break free from time-wasters:

• Give ourselves permission to say "No."
• Then make our “no” effective.

The first step is harder than it seems for many people.  These people hold themselves captive to this bullying and abuse because they think the most important value is being nice, kind and not asking directly for what they want.  They let themselves get bullied because they’re too polite to resist.

Other feelings and reasons that typically keep people from setting boundaries effectively are: see whole article.

Time-wasters who ignore standard, indirect cues are rude.  We have to decide what’s more important; old rules about pleasing people or our need to succeed.

We’re not their therapists.  We’ve already tried to solve their problems and failed.  They’ve said, “Yes, but” to every suggestion.  We’ve also tried to like them enough so they won’t feel needy, but they’re always back the next day looking for more.

The second step to saying no effectively is to follow up with effective action.  Asking is not enough because, by definition, relentless time-wasters don’t respond to common, subtle cues.

Imagine a staircase of responses, moving up from the most indirect to more direct, firm ones.  Most people begin by giving indirect cues like ignoring time-wasters when they first come in, looking at their watches, turning away and continuing a task while they’re being talked at.

Since that hasn’t worked, we have to look and sound firmer as time-wasters force us to up the level of our response in order to get them to leave.  Start with a smile, control our side of the interaction and act as consistently as we can.  For more suggestions: see whole article.

A coaching client had been afraid that Mike would tell everyone that she was callous and hostile if she tried to stop allowing him to waste her time.  But when she used the methods we developed, people heard that she was able to get Mike out of her office.  They came to learn her methods.  Soon everyone in their corridor succeeded and Mike had to go to other floors to find listeners.

The exact words don’t matter.  The key is the power of “you” behind the words – our determination and firmness.  Don’t wait until we have a perfect response; simply remove time-wasters.  Actions speak louder than words.

How we cope with time-wasting bullies depends on whether we’re a peer, a supervisee or a supervisor.  There are no formulas, but there are guidelines.

Often, individuals need coaching and organizations need consulting to help them design and implement a plan that fits the situation.  To get the help you need, call Ben at 1-877-828-5543.

Stop School Bullies: Fighting Back Can Have Four Rewards

A nine-year-old, third grade student from Colorado Springs was recently suspended for fighting back against another student who had bullied him repeatedly  The target had complained to school authorities, but they had not protected him. Both boys were suspended for fighting.  The school defended its actions: "If a student is involved in a physical altercation on school property, they are automatically suspended. District 11 schools employ many anti-bullying teaching techniques … and none of these methods include violence or retaliation," the school said in a statement to KDVR.

What should you tell your child:

• If he's in elementary school and is being bullied and the responsible teachers and principal do not stop bullying?
• How should he stop school bullies?
• Is the punishment fair?

The school officials are saying that even though they can't stop school bullying, even though they don’t stop negativity, harassment, abuse or physical, mental or emotional violence, even though there’s a pattern of bullying, the targets are not allowed to defend themselves by fighting back.  According to the school officials, not using violence, even if it makes you helpless, is a more important value than protecting yourself.  Being a victim is not as bad to them as fighting back.  Process counts more than results.

Maybe the school principal should be suspended for not doing his job.

The school officials are saying that process and techniques are a more important value than getting results, even if they create victims because their techniques don't protect the targets.

I disagree.

Protecting targets is more important than clinging to their ineffective techniques.  In desperation, and unlike parents who sabotage their children by preaching non-violence, the target's parents had told their son that since the school officials weren't protecting him, he should fight back.

I go further.  I've told our elementary school-aged grandchildren - in secret so their parents don't know:

• Try everything peaceful you can think of to stop bullying – be nice and friendly, ignore it, ask the bully to stop, tell the bully he'd better stop.
• If those techniques don't work, learn to use verbal come-backs and put-downs.
• If those techniques don't stop the bully, tell your favorite teacher and the principal.  Get your parents involved.  They'll talk with the principal and teachers.
• If they don’t stop the bullying, use your own power, beat up the bully.  And I want them to learn how to really hurt the other kid, swiftly and effectively.
• Of course, they'll suspend you because teachers and principals who don't protect kids are do-nothing jerks and jerks do jerky things and they don’t wan to risk making a wise judgment about who the bully is. When you get suspended, act contrite.  Say you're sorry, promise you won't fight again.  When no one is looking, wink at the bully to let him know that you'll beat him up again, if necessary.

If you follow this plan, you'll get at least four wonderful things:

1. The bully will leave you alone.
2. You'll respect yourself and feel like you can succeed in the world.
3. Other kids will respect you.
4. While you're on suspension, I'll take you to Disney World for a big celebration.  After all, winners of  Super Bowls get to go; why not winners on the playground?

I also tell them that there are some caveats to my advice:

• If the bully is much bigger than you or if there is a gang of kids, we'll devise a different plan
• When you're old enough (maybe high school) that kids are carrying weapons, we'll devise a different plan.

But the take-home message is always to give the responsible authorities a chance, but if they don't do their jobs, solve the problem yourself.  Don't be a victim waiting forever for other people to protect you.  Use your own power.  Say “That’s enough!”  Say “No!”  Stopping bullies is more important than never using violence.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

"Nice Girls" Can’t Stop Bullies

Almost every one of the women who’ve interviewed me on radio or TV admitted that they were raised to be “nice girls.”  Their mothers had taught them that the most important value was to be nice, polite and sweet at all times.  They should ignore or rise above bullies; feel sorry for how empty and insecure bullies must feel; how horrible bullies’ family lives must be.  Nice girls should try to understand those mean girls, to forgive them and to tolerate their nasty, insulting, abusive behavior. Nice girls should be sweet and kindly in all situations; not be disagreeable, not make scenes, not lower themselves to the level of the mean girls by pushing back verbally or physically.  Nice girls were raised to believe that the virtues of loving compassion and sympathy were their own rewards and would also, eventually, stop bullying.  Nice girls were to live by the Golden Rule.  Being a virtuous martyr was preferable to acting “not-nice.”

As a result, when these nice girls became adults, they had trouble protecting themselves from bullies.

Many had married nice guys so they didn’t have to worry about bullying at home.  But they didn’t know how to stop bullies at work, especially stealthy, covert, sneaky female bullies.  They didn’t know how to teach their children to stop bullies at school.  They didn’t know how to protect themselves from manipulative, abusive, controlling, narcissistic, nit-picking, negative, self-centered relatives, friends or neighbors.

And, in addition to the emotional scars and the feelings of helplessness and impotence in the face of the real world, they bore a measure of anger toward their mothers for not teaching them how to be effective as grown ups.

The start of their change was to openly admit that, in this area, their mothers were wrong.

Their experience had taught them that they needed to feel stronger in the face of bullies, to learn to act more effectively now and to teach better skills to their children.

They had to decide which values were more important than being nice. They had to adopt a new hierarchy of values to reflect what they’d learned.  They had to discard their childhood rules and roles, and adopt new ones as adults.  Once they made the decision to determine their own values, they felt a surge of power, confidence and self-esteem.

At first they thought that they needed at least two hierarchies of priorities; one for their home life and one for the outside world.  This was abhorrent to many because it sounded like situational ethics.  But it wasn’t.  They would have the same ethical framework and merely different tactics that fit their different situations.

A general example of the new hierarchy they all adopted was that although being nice, sweet and agreeing with people might still be important, protecting themselves and their personal space was more important.  Being treated well was more important than keeping silent and not making a scene or not creating a confrontation.  Speaking up and keeping themselves and their families safe was more important.  They would not allow toxic waste on their “Isles of Song.”

Determination, will and perseverance were more important qualities than being nice.  These qualities gave them the power to take charge of their lives.  They didn’t have to be mean, but they did have to be strong, courageous and sometimes firm.  They were the ones who decided what they wanted and needed; what was right for them; what their standards were.  These decisions were not consensus votes affected by the desires and standards of other people.

Their tactics had to be situational.

In their personal family lives, where niceness was usually reciprocated, they could usually interact by kindly suggestion and often be very forgiving of some behaviors.  But with some relatives in their extended families, they had to be more direct and enforce more boundaries; no matter what other people thought was right or thought they should put up with because the bullies were “family.”

In most other situations – work, friends, their children’s schools – they had to overcome the idea that being open and firm automatically meant confrontation, which they’d been taught to avoid at all costs.  They had to learn how to speak clearly, disagree in a nice and firm way, and make things happen even if it made people uncomfortable; especially people who were abusive or slacking in their responsibility to protect their children.

The hardest skill for many of them to learn was how to isolate some bullies or to work behind the scenes to thwart covert attacks from sneaky, manipulative bullies.  But once they’d stopped thinking that being nice was the most important value, they were able to learn these skills. Expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop Bullying at Extended Family Holidays

Many types of family bullying are obvious, whether it’s physical or verbal harassment, nastiness or abuse, and targets or witnesses usually jump in to stop it.  The typical perpetrators are mothers and fathers bullying each other or the kids, sibling bullies, bullying step-parents or kids sneakily bullying a step-parent in order to drive a wedge between a biological parent and their new partner. But many people allow extended family members to abuse their children or their spouses, especially at the holidays, because they’re afraid that protest will split the family into warring factions that will never be healed.  They’re afraid they’ll be blamed for destroying family unity or they accept a social code that proclaims some image of “family” as the most important value.

Except in a few, rare situations, that’s a big mistake.

A rare exception might be an aged, senile and demented, or a dying family member whose behavior is tolerated temporarily while the children are protected from the abuse.

But a more typical example of what shouldn’t be tolerated was a grandpa who had a vicious tongue, especially when he drank.  He angrily told the grandchildren they were weak, selfish and dumb.  He ripped them down for every fault – too smart, too stupid; too fat, too skinny; too short, too tall; too pretty, too ugly; too demanding, too shy.  He also focused on fatal character flaws; born lazy, born failure, born evil, born unwanted.

For good measure, he verbally assaulted his own children and their spouses – except for the favorite ones.  He even did this around the Thanksgiving and Christmas tables when the parents and their spouses were present.  He was always righteous and right.

Imagine that you see the fear, stress, anxiety and pain on your children’s faces and on your spouse’s face; you feel the pain and anger in your own heart.  You hate being there; you hate exposing your family to the negativity and abuse.  The rest of the adults try to shrug it off saying, “It’s only dad.  He really does love us.  His life has been hard.”  Or they insist, “Don’t upset the family, don’t force us to choose sides, family comes first.”

What can you do?

I assume you’ve asked him to stop or given him dirty looks, but that only seemed to encourage him to attack you and your children more.  Or he apologized, but didn’t stop for even minute.  When you arrived late and tried to leave early, he attacked your family even more.  He blamed you for disrupting the family.  The rest of the adults also said that it’s your fault you aren’t kind and family oriented enough to put up with him.

What else can you do?

I think you have to step back and look at the big picture – a view of culture, society and what’s important in life.  Only then can you decide what fights are important enough to fight and only then will you have the strength, courage and perseverance to act effectively.

Compare two views: one in which blood family is all important. We are supposed to do anything for family and put up with anything from family because we need family in order to survive or because family is the greatest good.  This view says that if you put anything above family, especially your individual conscience or needs, you’ll destroy the foundations of civilized life and expose yourself in times of need.  In this view, we are supposed to sacrifice ourselves and our children to our biological family – by blood or by marriage.

We can see the benefits of this view.  When you’re old and sick, who else will take care of you but kith and kin?  In this view, the moral basis of civilization is the bond of blood and marriage.  Violate that relationship, bring disunity into the family by standing up for your individual views and you jeopardize everything important and traditional.

In my experience, this view is usually linked to the view that men and inherited traditions should rule.  Boys are supposed to torment girls because that teaches them how to become men.  Girls are supposed to submit because that’s their appointed role – sanctioned by religion and culture.  If men are vicious to women and children, if old people are vicious to the young, that’s tolerated.

Contrast this view with an alternative in which behavior is more important than blood. Your individual conscience and rules of acceptable behavior are more important than traditions that enable brutality and pain generation after generation.  What’s most important in this view is that you strive to create an environment with people who fill your heart with joy – a family of your heart and spirit.

If you choose the first view, you’ll never be able to stop bullying and abuse.  Your children will see who has the power and who bears the pain.  They’ll model the family dynamics they saw during the holidays.   You’ve abdicated the very individual conscience and power that you need to protect yourself and your children.  You’ll wallow in ineffective whining and complaining, hoping that someone else will solve your problem.

The best you can hope for outside the family, when your children face bullies who have practiced being bullies or being bullied at home, is that school authorities will do what’s right and protect your children from bullies.  But how can you expect more courage from them than you have?  Or why shouldn’t they accept the culture which tolerates bullying and abuse, just like you have?

Once you’ve decided that you will stop accepting intolerable behavior, your action plan will have to be adjusted to the circumstances, for example:

• Are you the biological child in the family or merely a spouse?
• Is your spouse willing to be as strong as you?
• Who’s the perpetrator – a grandparent, another adult or spouse, a cousin, a more distant relative?
• Do you see the perpetrator every year or once a decade?
• Do other adults acknowledge the abuse also?

Expert coaching and good books and CDs like “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up” and “How to Stop Bullies in Their Tracks” will help you make the necessary inner shifts and also develop a stepwise action plan that fits your family situation and newly developed comfort zone.  For example, see the case studies of Kathy, Jake and Ralph.

Keep in mind that while you hope the perpetrator will change his or her behavior, your goal is really to have an island with people who make every occasion joyous.  You must be prepared to go all the way to withdrawing from family events or to starting a fight that will split the family into two camps.  But at least you’ll be in a camp in which you feel comfortable spending the holidays.

Be prepared to be pleasantly surprised.  Sometimes when one person speaks up, many others join in and the combined weight of opinion forces an acceptable change.  Sometimes if you say you’ll withdraw, you’ll be seen as the most difficult person in the room and the rest of the family will make the abuser change or ostracize him or her.