Positioning Wars can Ruin a Business

Turf wars are a well-known fact of life in many organizations.  Lesser known, but far more destructive, are positioning wars – struggles by two or more opponents for the top spot in an organization. Turf wars aren’t any fun.  But they’re mostly defensive – people trying to protect their turf from encroachment by a real or imagined rival.  Positioning wars are far more aggressive and destructive.  They involve a fight to become No. 1 immediately or, at least, the heir-designate to whoever’s in charge now.

Turf battles often lead to bureaucratic slowdowns.  Positioning wars can ruin the very kingdom being fought over.

To read the rest of this article from the Dallas Business Journal, see: Positioning wars can ruin a business http://www.bizjournals.com/dallas/stories/2007/04/30/smallb2.html

Imagine the consequences when two powerful, competent princes, who run different operational units, fight to determine who’ll inherit when the king retires:

• Political in-fighting takes precedence over vision, mission, productivity or clients.  Good staff stops trying to make a productive difference.  Meetings degenerate into skirmishes.  Soap opera flourishes.
• The princes circle each other like birds of prey seeking to uncover hidden agendas. Unofficial power centers are established.  The princes’ teams reflect their antagonism.    They focus on the faults of the other team and the hidden meanings behind looks, words and deeds.  They score trivia points by publicizing the other faction’s setbacks or their own minor victories.
• Innocent bystanders aren’t safe.  Neutral parties are inevitably drawn into choosing sides. Tension and terror activate childhood coping strategies.  Everyone watches their words more carefully than their productivity.
• Bad apples suck up to each prince looking for protection and power.  Slackers try to turn their protector against managers who pressure them to be more productive.
• Previously productive people become double agents or assassins.  Even within teams, suspicion prevents aligned, concerted effort.
• Clients are ignored or entangled in alliances.

Positioning wars are even more debilitating if the princes had previously been able to work together effectively.  Most people don’t adapt effectively to the dramatic change in environment.  They’re blindsided, feel victimized and waste time bemoaning their undeserved fate.

Competition stimulates creative juices and inspires outstanding achievement.  But cut-throat, internal war inevitably scorches the land.  If you’re still the king, act decisively to aminimize destruction from the princes’ fighting.

Positioning wars create the same symptoms. Performance decreases.  Behavior sinks to the lowest level tolerated.  Narcissists, incompetent, lazy, gossip, back-stabbing, manipulation, hostility, crankiness, meeting sabotage, negativity, relentless criticism, whining, complaining, cliques, turf control, toxic feuds, harassment, bullying and abuse thrive.  Power hungry bullies take power.

Don’t waste your valuable people time on slackers.  You won’t make things better being a peacemaker.

Begging, bribery, endless praise, appeasement, endless ‘second chances,’ unconditional love and the Golden Rule usually encourage more harassment, bullying and abuse.  Stop emotional bullies and stop bullying.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Take Power: Recognize and Label Bullying Spouses

People often wonder if they’re being bullied, controlled or abused by their spouses.  They want experts to help them recognize the signs and give them an educated, experienced opinion so they’ll have a new weapon in the next round of the endless battle.  That’s a useful tactic but the major benefits are not what most people think. In addition to overt threats and violence, some criteria that we’re facing bullying, controlling or abusive husbands or wives are:

1. After marriage or kids, they changed from charming to controlling, sometimes step by step.
2. They make the rules; they control everything.  We feel emotionally blackmailed, intimidated and drained.
3. Their standards rule – our “no” isn’t accepted as “no.”  Their sense of humor is the right one.
4. They isolate us.
5. They control us with their disapproval, name-calling, putdowns, demeaning, blame, shame and guilt-trips.  They use the opinions other people who agree with them – their friends, their parents – to justify what they do.
6. They don’t take our kindness, compassion and sympathy as a reason to stop.  They take our self-control as an invitation to bully us more.
7. They’re willing to argue forever and never admit that they have to change.  Whenever we make a good point, they attack on a different subject.

Or we might recognize the seven warning signs of bullying, controlling narcissists:

1. They think they know best about everything.
2. Their excitement is contagious and sweeps us along.
3. They think they don’t have anything to learn.
4. They’re more important than we are.
5. They think their rules should rule.
6. Everyone is a pawn in their game.
7. They think their excuses should excuse them.

Both lists are phrased as “They,” but really – we give in; we let them win.  We’re the ones who think good reasons or arguments, more understanding, begging, bribery, appeasement, forgiveness, unconditional love or the Golden Rule will work if we try hard enough.  We’re the ones who think we’re wrong if we give up on someone.

The major, but usually overlooked, benefit in recognizing and labeling the patterns of behavior as “bullying” and the person as a “bully” is that it’s a powerful label.

1. Indeed, many men women allow themselves to be bullied repeatedly because they don’t recognize and label the control and abuse as “bullying.”
2. But when we label what’s happening as “bullying,” the unknown terror no longer seems so overwhelming; it’s reduced in size as the light of a strong label shines on their behavior.  Our shame, guilt, doubt and hesitation decrease.  Our self-bullying, negative self-talk decreases.
3. Our spirit rises up; we feel energized and empowered to fight back.  Our will, determination and dedication are strengthened.  Our courage, perseverance, endurance and resolution are engaged.  We won’t quit any more and temporary defeats don’t defeat us for long.
4. We take charge of our attitudes and feelings, and increase our self-confidence and self esteem.  In so doing, we take charge of our actions and our future.  We gain clarity about our goals and seek personalized coaching to develop a plan and carry it out.
5. Once we know what we’re up against, we look for information, skills and help.  We feel more powerful when we re-enter the fight.

In the next article, we’ll talk about an even better tactic than taking the strength we gain from using the words “bullies” and “bullying” into battle as our shield and sword.

Stop Bullies: Anger Management

Many bullies succeed in getting what they want by being angry.  Even if they don’t hit physically, they beat their targets verbally, mentally and emotionally.  And the threat of physical violence makes other people give in.  These bullies have enough control that they haven’t been arrested and sent to prison.  That’s why I think of their anger as a tactic. I’ve coached many of these bullies through the stage of anger management to finally ending anger and creating a different way of Being in the world.

But let’s focus here on what the spouses of these bullies can do in order to have bully-free lives.

For many of these bullies anger is a whole way of life.  Their rage is a tactic operating 24/7.  No matter what’s going on, no matter what we do to try to please them, they always find something to be angry about.  Any moment of peace is just the calm before the storm.

However these bullies got that way – and there are only a small number of typical scenarios – they mastered the use of anger years ago so it feels natural, like that’s who they are, like it’s their identity. They love “revving their engines.” They feel strong and powerful when they’re angry.  They always find good reasons and excuses to be angry, they always find people who are wrong and dumb in the news of the world or in their personal lives.  And they always focus on what’s wrong or dumb, and respond to it by getting angry and enraged.

If something in the moment isn’t worth getting angry about, they think of bad things that happened or that might happen so they can get angry.  Then they “kick the dog” – whoever happens to be around and does or says something wrong, or does or says nothing and that’s what’s wrong.  You or the kids think you’re having an innocent conversation when suddenly you’re attacked for being dumb, stupid, ignorant, wrong, insulting – or simply breathing.

The attack escalates into a listing of all your faults – which loser in the family you’re just like, you’ll always be a loser, you’re lucky to be alive and with them because you’d fail without them.  Their anger is never their fault; you’re always to blame.  Even if they don’t brutally beat you and the kids, the verbal and emotional abuse takes its toll.

Victims feel blame, shame and guilt.  Victims suffer anxiety, fear, frustration, panic and terror.  They lose self-confidence and self-esteem. They feel like they have to be perfect in order to deserve good treatment.  They feel isolated and helpless.  Targeted children often grow up with negative self-talk and self-doubt; they often move on to self-mutilation or rage and revenge of their own.  They often grow up playing out the roles of bully or victim in their marriages.

Seven tips to keep anger out of your personal space:

1. Don’t be an understanding therapist. Your understanding, forgiveness, unconditional love and the Golden Rule won’t change or cure them.  And you’re not being paid as a therapist.  Those approaches simply prolong the behavior and the typical cycle of anger and rage, followed by guilt and remorse, followed by promises and good behavior temporarily, followed by the next episode of angry and rage.  Or the typical escalating spiral of anger, rage and self-righteous justification.  The reason the bullying continues is not that those bullies haven’t been loved enough; it’s that the behavior is a success strategy.  It’s never been stopped with strong enough consequences that the bully has enough reason to learn a new way of Being in the world.
2. Don’t minimize, excuse or accept justifications. See anger as a choice.  If you accept that anger is a normal or appropriate response to what they’re angry at, if you accept that anger or any emotion is too big to manage (e.g., that they’re in the grips of something bigger than themselves) them you’re right back to “the devil made me do it.”  That’s the same excuse, even though the modern words for “the devil” are heredity, brain chemistry, what their parents did to them, how they never learned better.
3. The best thing you can do to help both of you is to have consequences that matter. That’s the only way to stimulate change.
4. Face your fears. Don’t be defeated by defeat.  Protect yourself.  Be a good parent and model for yourself and your children.  Emotional control – control of moods, attitudes and actions – and focus of attention are the first things we all must learn.  These bullies haven’t learned.  Lack of success in this area gets big, painful consequences.
5. Make your space anger-free. You and the children are targets, not victims.  Their anger is not your fault.  Dedicate yourself to protecting yourself and the children.  Decide that only behavior counts, not psychoanalysis.  Clear your space.  Don’t give an infinite number of second chances.  Either they leave or you and the kids leave, depending on the circumstances.
6. Promises no longer count. The lesson for your children is that when we’re very young, we get by on a lot of promises and potential, but when we become older than about 10, only performance counts.  Let these bullies learn to practice changing on other people’s bodies.  How much time do you need before you become convinced that they’ve faced a lot of potential triggers and mastered a different way of dealing with them?  A year?  Two?  Three?  Forever?  Do this because you want and need to in order to have a chance at the happiness you want, in order to have a chance to find people who treat you the way you want.
7. Be smart and tactical. Of course, the longer you’ve known them, the harder it will be.  Dump angry jerks on the first date; don’t hook up with them.  Get legal advice.  Get help and support.  Get witnesses.  Don’t listen to people who want you to be a more understanding therapist.  File for divorce.  Get custody of the children.  Get the police on your side.

Post #176 – How to Know if You’re Bullied and Abused

Men aren’t the only angry bullies.  We all know about angry, vicious women on dates or in marriage.  There are clichés about venomous wives and mothers-in-law because there are so many.  Everything I’ve said applies to them also.

Many people still have friends that use anger to control interactions.

At work, angry, bullying bosses and co-workers are also clichés because there are so many.  Anger often succeeds at work.  Both the feeling of power and the success at making people do what bullies want function as aphrodisiacs.  And the addiction must be fed.

Be strong nside.  Ask for what you want.  You’ll get what you’re willing to put up with.  So only put up with good behavior.

All tactics are situational so expert coaching is required.  We’ll have to go into the details of specific situations in order to design tactics that fit you and the other people involved.

“How to Stop Bullies in Their Tracks” has many examples of people commanding themselves, stopping bullying and getting free.  For more personalized coaching call me at 877-8Bullies (877-828-5543).

How to Destroy Confidence, Self-Esteem; Create Doubt, Insecurity

The best ways to destroy a child’s confidence and self-esteem, and to create an adult riddled with self-doubt, insecurity and negative self-talk are:

1. Relentless beatings. These instill fear and terror.  Children can become convinced they’re always wrong and the price for mistakes is high; maybe even maiming or death.  The result can be adults who’re afraid to make decisions, assert or defend themselves, think they’re worthy of respect or good treatment.  The result can be adults who expect to be bullied, punished, abused or even tortured.
2. Relentless and personal criticism, hostility and questioning. The results can be the same as relentless beatings.  Kids grow up thinking that no one will help or protect them.  Emotional beating can leave even deeper scars.  Adults often have mental and emotional problems such as anxiety, depression, personality disorders, self-mutilation and suicide.
3. The “Big Lie:” “You don’t know what’s really happening.”

The first two seem fairly obvious and much has been written on them.  Let’s focus on the Big Lie.

Kids have emotional radar.  They’re born with the ability to sense what’s going on.  Their survival depends on knowing who’s friendly or hostile, who’s calm or angry, who’s reliable and trustworthy, and who’s liable to explode without obvious provocation.  They know who’s nice and who hurts them.  They sense when their parents or family are happy or angry.

The effects of being consistently told that they’ve gotten it wrong can be just as devastating as physical or emotional brutality.  For example:

• When kids sense that their parents are angry at each other, but they’re told that the family is loving and caring they learn to distrust their kid-radar.
• When they’re yelled at, teased, taunted or brutalized, when they’re subjected to bullying, they know it hurts.  But when they’re told that the parent cares about them or loves them, or that they’re too sensitive, they start to distrust their own opinions.
• When they can never predict what’s right or wrong, they can grow up thinking they’re evil, stupid or crazy.
• When they’re constantly challenged with, “Prove it.  You don’t know what’s really happening.  How could you think that; there’s something wrong with you.  If you were loving, grateful, caring, you wouldn’t think that way about your parent or family.”

Kids raised this way often grow up riddled with insecurity, self-doubt and self-questioning.  As adults, instead of trusting how they feel, they wonder if they’re being lied to, mistreated or bullied.

They become easy prey for bullies; especially stealthy, covert, manipulative control-freaks who demand, criticize, question or argue about everything.  The more convincing and righteous the bully is, the more the target is thrown into insecurity and panic; the more they become indecisive and frozen.

How do you know if you’re a victim of that early treatment?  In addition to your history, the tests are your thoughts, feelings and actions now:

1. Do you consistently doubt yourself?  Do you even doubt that you see reality? Do you think that other people know better about you than you know about yourself?
2. Are you indecisive and insecure?  Do you worry, obsess or ruminate forever?  Do you solicit all your friends’ opinions about what you should do or just one friend who seems to be sure they know what’s best?  Do you consistently look for external standards or experts to tell you what’s right or proper?  Do you complete quick tests of ten or twenty questions that will tell you the truth about yourself?
3. Do you feel bullied but you’re not sure that you are?  Do you let other people tell you about what’s too sensitive or what’s reasonable or “normal?”
4. Do you think you have to deserve or be worthy of good treatment, or that you have to be perfect according to someone else before they should treat you the way you want to be treated?  Are you filled with blame, shame and guilt?  Do you think that if you were only kinder, nicer, more understanding and more caring, if you asked just right or compromised every time you’d finally get treated the way you want?
5. Do you struggle to get the respect and appreciation you want?

Of course, we all have moments when we’re unsure, but if you’re consistently insecure or insecure consistently with one or two people then you may have a deep-seated problem.

If you answered “yes” to many of these questions, you may need expert coaching.  All tactics are situational, so we’ll have to go into the details of specific situations in order to design tactics that fit you and the other people involved.

“How to Stop Bullies in Their Tracks” has many examples of people commanding themselves, stopping bullying and getting free.  For more personalized coaching call me at 877-8Bullies (877-828-5543).

Stop Bullies: Start Here

You may be the target of a bully, but you don’t have to be a victim. Bullies can go after you in many ways; physically harming you or threatening to hurt you; inflicting emotional pain through harassment, relentless criticism, taunting, put-downs, cutting out, manipulation, controlling, back-stabbing, spreading rumors, telling secrets, embarrassing you or generally mean behavior; cyberbullying.

In all these situations, the first step in defending yourself and in stopping bullies is the same and always has been.  This is the first step, even before you use any programs that are designed to stop bullies in schools or at work.

For instance, we can go back to Homer’s “Odyssey.”  At the end, after Odysseus and his son, Telemachus, have killed all the abusive suitors, they flee with two faithful servants to the mountain home of Odysseus’ father, Laertes.  They know they will pursued by all the older men of the city, the fathers and uncles of the dead suitors.

In the final confrontation, hopelessly outnumbered, Laertes kills the father of the most evil suitor.  Odysseus loses control of himself and goes berserk.  He advances in a murderous rage to kill all the fathers and uncles.

Athena suddenly appears and speaks the words that that exemplify a central belief of the Greeks about how to face whatever the world throws at you – whether overwhelming odds, verbal and physical abuse, unfairness, your fear and hesitation, your loss of self-control, bullies.

Take Athena’s command out of context – it’s not about the trigger; it’s about your necessary first step in response to any situation.

Athena says, “Odysseus!  Command yourself!”  And when Athena commands, we best listen.

There it is; the key to all success; the start of everything we must do – “Command yourself.”

• Don’t give in to your feelings, no matter what they are.  Don’t give in to embarrassment, weakness, hesitation, anxiety or fear.
• Don’t give in to self-bullying blame, shame and guilt.
• Don’t give in to your racing mind – when your reasoning and logic might talk you out of following your accurate intuition, might discourage and depress you into giving up or might spook and panic you into doing something dumb.
• Don’t give in to your lust or greed or laziness or any other of the Seven Deadly Sins.
• Don’t give in to your old beliefs, roles and rules that would trap you into enduring abuse and bullying.

Begin by commanding yourself.  In Odysseus’ case, commanding himself meant not starting a bloodbath, which would lead to generations of vendettas that would ruin the country.

In the case of facing a bully, we must take charge of ourselves, gather ourselves and command ourselves.  Even when we don’t know how things will turn out, we do know that we want to act bravely, resolutely and greatly.  Therefore, command yourself and go for it; 110%.

If we give in to fear, anxiety, perfectionism and self-doubt, we’ll do nothing to protect ourselves – we’ll become victims of our own panic and terror.  If we give in to anger and rage, we’ll explode, act unskillfully and do things we’ll regret.  If we don’t command ourselves, we’ll lose confidence and self-esteem; we’ll get depressed and become easy victims of the predators.

If we don’t command ourselves, nothing we do will have the power and energy needed to succeed.  We’ll be weak, hesitant, vacillating.  We’ll become victims.  We’ll take our first steps down the path to suicide.

With expert coaching and consulting, we can learn to command ourselves.  We can overcome the voices of our fears and self-bullying.

We can become strong and skilled enough to resist being targeted by bullies and to stop bullies in their tracks.  We can look at individual situations and plan tactics that are appropriate to us and to the situation.

When we command ourselves, we can overcome whatever confronts us.  We will let nothing crush us; our spirits will remain strong.  We can plan and take charge of our actions.  We can act with strength, courage and skill.  We can act with perseverance and resilience.  We can get the help we need.  We can succeed.

“How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” have many examples of children and adults commanding themselves and then stopping bullies.  For more personalized coaching call me at 877-8BULLIES (877-828-5543).

Stop Bullies at Work: Control Freaks

Some control freaks at work are complete narcissists, others cover up major insecurities.  We can make lists of possible reasons that led someone to be a controlling adult – for example, genetics, they grew up with control freaks, they had no control when they were kids, their control when they were kids saved them, control assuages their terror of the unknown, control helps them succeed, they really are smarter and more competent than the rest of us, they want to feel like they’re smarter and more competent than the rest of us, or the feeling of righteousness is intoxicating. Of course even more reasons can be listed, but especially at work where our influence is small and temporary, our psychoanalysis of these abusive bullies rarely helps us change their behavior.  In the workplace, we suffer from the symptoms of their behavior, not the causes.

The real question at work is not why they act the way they do, but how to stop them.

The obvious controllers harass us overtly; their arrogant, narcissistic, nit-picking personalities oppress us continually.  Even if they don’t have power over us, they’ll be relentless.  But at least we can recognize the source of our pain and we can focus on creating tactics that get them off our backs.

The most difficult control freaks to stop are the sneaky, manipulative, covert bullies.  They use a style in which:

• They make what seem to be innocuous suggestions for our best interests.
• Their understated certainty is overwhelming.
• They always know better ways to do everything even if they suggest them quietly.
• They’re so enthusiastic that our hesitations are swept away.
• Their feelings are the center of attention and who can resist helping them.
• They subtly increase our self-doubt and decrease our confidence and self-esteem so we’ll take their direction.
• Their reasons, excuses and rules are quietly but firmly presented with better logic and more certainty than we can articulate.  Our resistance seems petty, ludicrous and selfish.

In order to succeed at work, we need to take charge some of the time.  Control freaks need to be in charge all the time over everything.  They’d rather dominate than have relationships that bring out the greatest in everyone.

The reason I focus on the symptoms you need to deal with, instead of the psychological causes is that no presentation to the control-freak of why they use their controlling style/personality and no attempts to beg, bribe or assuage their fears ever changes their behavior.  The beginning of all change for control freaks is when their controlling strategy no longer works.

No one strategy stops control freaks.  The creation of a successful tactical plan depends on the people, the style of the controller, the situation and the power dynamics.  But there are a few guidelines.

• Since control freaks want to take over everything, don’t ever give ground.  You’re trying to convince them never to try to control you, but instead to go control other people.
• Don’t argue or debate what’s best.  If you use their suggestions don’t ever acknowledge their guidance.  If they know that you accepted their input, even if they made it in a suggestive way, that opening will encourage them to push your boundaries consistently and relentlessly.  Go your own way and live with the consequences.
• Shine a light on their bullying tactics and the damage it causes to productivity and teamwork.  Never focus on your feelings.
• Don’t get sucked into becoming their confident or therapist.  Your narcissism in thinking that you can help them will be your downfall.
• Ignore your self-bullying; that little voice that doesn’t like you, that tells you that the control-freak might be right.  If you don’t trust your own guts you’ll get sucked in, just like you would into a black hole.

Assume that you can’t therapeutize or rehabilitate them.  You’re never going to change them.  They’re bullying, control freaks.  Get the coaching you need to get them away from you as fast as you can.  You don’t need their direction.  You’re simply trying to keep them from taking over team meetings and stifling input from other people.

Control freaks at home rarely change for any length of time.  After their bullying is confronted, they may promise to do better, but their good behavior will last only for a while.  They’ll revert or get sneakier about exerting their control.  While you can bring continual pressure to bear on your boyfriend or girlfriend, husband or wife, parents or children, or friends, real change is in the bully’s hands.  Change typically requires bullies to face the loss of what they value most.  Do they value you and the children more, or will they cling to their personal style as their identity forever?