Grit/Character or Cognitive Skills: Which is More Important?

Two articles have been stimulated by the publishing of Paul Tough’s new book, “How Children Succeed: Grit, Curiosity and the Hidden Power of Character.”  One is in the Wall Street Journal by Mr. Tough, “Opting Out of the 'Rug Rat Race'” and the other is by Joe Nocera in the New York Times, “Reading, Math and Grit.” Both ask, “Which is more important to student success, character or cognitive skills, and what kind of interventions might help children succeed?

The whole idea behind this way of thinking is flawed.  Parents who follow it will jump on a new fad and, once again, be overwhelmed by anxiety.

I challenge some of the ideas behind both the old and the new ways of thinking such as that:

1. One set of characteristics – either cognitive skills in math, language, science, etc. or personality/character traits like grit, persistence, self-control, curiosity, conscientiousness, resilience, integrity, resourcefulness, professionalism and ambition – are much more important than the other.
2. We can figure out what all the factors are and assign percentages to each based on its contribution toward success.  These factors will be reliable determinants of success.
3. We can improve the success rate of individuals by thinking and discussing ‘why” some children succeed while others don’t in terms of abstractions and generalizations such as “American parenting,” “affluent parents,” “parental anxiety,” “over-protective parents,” “permissive parents,” “character,” cognitive skills.”
4. We must actively intervene to ensure that our children learn the most important attributes.  Based on the latest research, we can develop methods to teach these to all children so they’ll be successful.

When I think of what’s necessary for success, I think not of a list of factors with percentages of importance attached to each factor, but of a target with a bull’s eye in the center containing of all the abilities we want our children and ourselves to have.  Did anyone really think that mastering cognitive skills without developing grit would lead to success?  Or does anyone think the opposite now?  Both areas are necessary and the appropriate mixture of characteristics depends on the individual.

In general, grit matters no matter what you do, but what it takes to succeed as a lawyer can be very different from what it takes to succeed as a genius programmer or a fashion designer.  What it takes to succeed as a factory worker, a small business owner or a bus driver may be very different mixes.  What it takes to participate in team activities and in individual activities can be different.  What it takes to face harassment, bullying and abuse can be different depending on who’s doing it.

All these discussions are in the abstract and general.  What we can do something about is in the moment-to-moment reality of us and our families.

How many of us really tried to keep our kids from experiencing any failure and disappointment?  How many of us really covered up each of their mistakes and failures so that blame was never on the actions of our children?  Most of us try to teach the lessons of life to our children.

Each child is different.  Each child learns some particular lessons the hard way, while other kids get those same lessons immediately, but learn other lessons the hard way.  And some just never seem to learn, no matter how hard we try.  Most kids learn the universal lessons despite the times we mess up the opportunities to teach.

My conclusion about these ruminations is to stop thinking in abstractions and generalizations, stop trying to figure out the correct way that will guarantee success for an average person or a middle class person or an affluent person or a disadvantaged person.  Instead, focus on our individual kids and ourselves.

We know the obvious – both grit/character/personality and cognitive skills matter.  Which ones do we need to develop more?  Which ones does each individual kid need to develop more?  Which kids need to develop more grit?  Which kids need to learn when to stop beating their heads against which brick walls?

We also know that if we protect our children from hurt, pain, mistakes, failures and realistic estimations of their talents, we’ll promote arrogance, weakness, hesitation and defeatism.  Facing challenges is the only way we learn to face challenges and to overcome them and our weaknesses.

I’ve focused on middle and upper class parents and kids instead of disadvantaged kids because I think most of the people who read this blog fall into those categories.  But I’d say the same to everyone.

If you’re still protecting your children or if they think they know best or they’re entitled to do what they want, change your approach immediately.

Paul Tough ends his article with “Overcoming adversity is what produces character. And character, even more than IQ, is what leads to real and lasting success.”  I agree whole-heartedly.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Paul Tough ends his article with “Overcoming adversity is what produces character. And character, even 

more than IQ, is what leads to real and lasting success.”  I agree whole-heartedly.

To Stop Bullies, Value Behavior More Than Marriage Vows

We want to be people of our words; we want to be ethical and honest, and have trustworthy character; we want to do our duty.  But sometimes our loyalty to our vows – especially our marriage vows and vows to take care of parents or children – makes our lives a living hell and also sets a terrible example for our children. Deep in our hearts we know we must stop being loyal to those vows or our lives and spirits will be destroyed. But how can we stop honoring our vows?

Some examples:

Some examples:

• In public we pledge many things in our marriage vows. But suppose our spouse turns out to have deceived us and reneges on their side of the vows?  Suppose that husband turns out to be physically, mentally and emotionally abusive?  Suppose he harasses, controls, bullies or abuses his wife?  Supposes he justifies his actions by saying that he’s the head of the house and she must do what he says?  Or suppose he blames his lack of self-control on her and uses threats, guilt and shame – his rage and violence are her fault and if she did what she should, he’d treat her better?  Or suppose that wife turns out to be manipulative and controlling?  Or supposes she’s lying, crazy and always verbally, emotionally and physically abusive in order to beat the husband into submission?
• In private we may pledge many things to our parents, especially as they get older. But suppose they’re narcissistic, demanding, bullying and toxic.  Suppose they squander all their money against our advice and then they insist we spend all our money on them – either taking care of them or sending them to an expensive, assisted living facility?  Suppose they are relentlessly critical, scolding, chastising, whining, complaining and demeaning, and nothing we do is ever good enough?  Suppose they are vicious in private but sweet as sugar in public, so every thinks they’re saints while they act like devils in private?  Suppose they’re lying, manipulative and back stabbing – they praise their favorite child, put us down and leave everything to the favorite while we’re the ones taking care of them?  Suppose we think we’re responsible because they raised us, we think we owe them and we still want their approval?  Suppose we feel guilty if we think of acting like ungrateful children and abandoning them in their hour of need?
• In our hearts we pledge to take care of our children until they can take care of themselves very well. But suppose they’re 40 and still living with us because they never took our advice and never got good careers or married the right person or held a job?  Suppose our toxic children are rotten to us until they need something?  Or they threaten to deprive us of our grandchildren unless we give them everything they want, even to divorcing our spouse, whom they hate?  Suppose they still act like spoiled, vicious, toxic teenagers, blaming us for all their failures, feeling entitled to everything they want, full of sneering sarcasm, back-talk, temper tantrums and demanding that we slave for them?  Suppose we still think that if we love them enough, if we’re nice enough to them they’ll finally grow up and become successful?  Suppose we’re afraid they’ll fail completely and end up homeless if we don’t give them everything they want?

Those are horrible scenarios but all too common.

Probably, we’ve discovered the hard way that we can’t make things better by being peacemakers.  Tactics like begging, bribery, endless praise, appeasement, ‘second chances,’ forgiveness, sympathy and unconditional love, and the Golden Rule usually encourage more harassment, bullying and abuse.  We won’t get the results we want; we won’t stop emotional bullies or physical bullying unless we’re clear about which values are more or less important to us.

So we wallow in negative self-talk, perfectionism, blame, shame and guilt.  We get discouraged, depressed, despairing and easily defeated.  We lose our confidence and self-esteem.

Often, we stay stuck in those versions of hell because we gave our word and we’re people of integrity – even though they broke their side of the bargain, we understand how hard it has been for them.  We think we must honor our pledge or we’d be just as bad as they are.

I say that’s a big mistake. I say, “Choose life, not a slow spiritual and emotional death.”  I say, “Examine your hierarchy of values and get clear about which values are more important to you.  Then honor the most important ones gracefully and cheerfully.”  And make yourself cheerful living a great life with your choice.

Don't be a victim waiting forever for other people to grow up or change or die.  Don’t suffer in silence.  Use your own power.  Say “That’s enough!”  Say “No!”

Often, we avoid examining that hierarchy of values and discarding those early vows until we are forced to.  We may not be willing to protect ourselves but we will act resolutely to defend others.

For example, our crazy or bullying spouse abuses the children and only then does our spirit rise up with fierce determination to protect our children.  We discard that marriage vow for the sake of something much more important than loyalty to a toxic spouse – loyalty to our children

Or the toxic parents are so abusive to our spouse and children that we take the power we need to protect what’s more precious than our toxic parents – our marriage and our children.

Or our toxic children are so vicious, nasty and abusive that our spirits will stand no more – we’ll protect our marriages, our health and our retirement funds from the energy vampires who want to suck us dry, even if they’re our own children

For some examples of different tactics, see, “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up,” “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Will Being "Nasty" Stop Our Bullying Teenagers?

Single mom Joan didn’t know what to do.  Her teenage daughter, Mindy, was often so nasty to her that Joan would shake with rage, and cry with pain and frustration. Sometimes, Mindy would call Joan names, tell her how much she hated her, tell her that she was ruining her life, tell her to get out of her room and leave her alone, and demand that she never ask about school.  Even when Joan cooked Mindy’s favorite meals, Mindy would grab and gulp, and never say “Please” or “Thank you.”  Over the phone, Mindy would vent and yell at her mother.

Joan admitted that Mindy had always been that way and she’d always let her get away with it.  Sometimes Mindy was sweet, but then, for no apparent reason, she’d blow up and verbally attack her mother.

Joan could never bring herself to do anything “nasty” to her daughter no matter how negative she was.

What could Joan do to stop her daughter’s bullying?

First, we established that there was nothing really wrong or crazy about Mindy.  She had good self-control with everyone else and was always polite.  Next, we established that Joan wasn’t doing anything bad to Mindy.  Joan was simply Mindy’s punching bag.

Joan had told Mindy how much her behavior hurt. Joan had tried to bribe Mindy and she pleaded with her daughter to stop, but she never took effective action.  She never punished her or imposed serious consequences.  Joan might threaten, but then she’d always relent.  Mindy might apologize, but then she’d soon repeat her behavior.  Joan thought she might be letting Mindy get away with being abusive because she felt guilty that Mindy didn’t have a father.

Joan’s reasons for letting Mindy bully her were typical. Joan:

• Wanted her daughter to love her and be a best friend.  She wanted Mindy to approve of her.
• Didn’t want to hurt Mindy’s feelings.  Also, she was afraid that Mindy would be pushed over some edge into depression and suicide if she didn’t have Joan’s unconditional love.
• Was afraid that if she punished Mindy, her daughter wouldn’t like her or trust her or open up to her.  She believed that her love for her daughter was more important that any behavioral standards.
• Believed that if she could understand Mindy’s reasons completely, she could say something to change Mindy’s attitude toward her.
• Didn’t believe nastiness ever worked.  And she considered “nasty” as anything that wasn’t kind, sweet or forgiving, or that Mindy didn’t like.
• Didn’t want to stoop to Mindy’s level.  She believed that if she was kind enough, eventually Mindy would see the light and change.  She believed in the Golden Rule.

When Mindy went to college, Joan thought her daughter’s behavior would finally change.  But she was wrong.  On the phone, Mindy berated Joan even more.  When Mindy came home for Thanksgiving, she treated her mother even worse.  When Joan suggested that Mindy seek help just in case Mindy was feeling more pressure and stress, and taking it out on her mother, Mindy exploded.

By the time we talked before Mindy’s Christmas break, Joan was desperate.  She felt beaten beyond endurance and she didn’t think she could take much more.  She realized that her own daughter was toxic to her.

By then, Joan was willing to try a new approach:

• Open a previously unassailable belief system to new data. Joan removed her old definition of “nasty” and replaced it with one that labeled her as being nasty to herself and to the person she hoped Mindy would become, if she continued to let Mindy act nasty to her.
• Describe the new tactics. Joan would demand the “magic words” again, just like we do when little kids ask for anything.  Mindy would have to say, “Please,” and “Thank you” or she wouldn’t get anything.  Demanding and bullying would no longer be rewarded.
• Demand high standards of behavior from everyone, especially, from our beloved children. Joan would not let her daughter harass, bully or abuse her; that behavior was no longer acceptable. She wanted Mindy to learn that we must treat best, the people we’re closest to and depend on most.
• Don’t debate, argue or try to reason extensively about what’s fair or right. She’d simply state how she saw it, what she’d do and then do it cheerfully.
• Have effective consequences for nasty behavior. Joan would let Mindy show her what consequences were enough, by how much it took for Mindy to change.  The first time Mindy yelled at her over the phone, Joan calmly said, I won’t allow anyone to talk to me that way,” and she hung up.  Despite her fears, she didn’t call back.  Mindy called a few hours later and said, “Don’t you love me?”  Then she started yelling at Joan for not calling back.  Joan said, “I love you so much, I won’t let you talk to me like that.”  And she calmly hung up again.
• Be sweet, firm and cheerful as we apply consequences.
• Read “cue cards.” Stay firm and calm by pulling out cue cards we’ve prepared and simply read them as we apply consequences.
• “If you want something from me, make it enjoyable for me.” When Mindy was nasty, demanding her mother take her to the mall, Joan said, “I won’t be bullied, but I might drive you if you make me like going with you.”  Mindy said, “I won’t suck up to you.”  Joan sweetly responded, “Then I won’t take you,” and she turned cheerfully and left the room.
• Be open to bribery. When Mindy was nasty at Christmas, Joan read a cue card she’d made, “Be nice to me, you may want something from me, like a Christmas present.”  Mindy said, “That’s bribery!”  Joan sweetly replied, “Yes.  I’m glad you understand.  I work hard for my money and I spend it only on people who are nice to me.”
• Have them act like a guest in our home. Before spring break, Joan told Mindy that she’d packed up all of Mindy’s things into boxes she put in the garage.  She was converting Mindy’s room into a guest bedroom.  Mindy was welcome to come back as long as she behaved like a nice guest in Joan’s home.  Mindy was furious and began to yell, but Joan hung up.  Mindy later called back and said she’d act like a guest.  Joan was delighted and cheerfully said, “I’m so happy.  I hoped you would.  That’s the kind of relationship I want to have with you.  But you should also have a back-up plan just in case you forget, because I’ll only allow good guests to stay.  Three weeks is a long time and you may forget what the standards are and need to have somewhere else to go.”

Pushing the boundaries.

• Joan expected Mindy to resist because Mindy had always been able to beat her mother into submission.  She’d still think she could do the same.
• Joan was prepared and steadfast; she expected Mindy to be nice for a while, then to push the boundaries again.  She was right.  But this time, when Mindy pushed back a little, Joan immediately and sweetly imposed a consequence.

By the next summer, Mindy was treating Joan well.  She was polite, civil and sweet.  Joan was glad to have Mindy stay as a guest that summer, as long as Mindy had a job.  Joan didn’t collect any money, but she knew that if Mindy got lonely and bored, she’d probably slide back to her old, nasty habits.

When should we start requiring good behavior? How about, as soon as we can?  Of course we respond kindly to angry babies.  Of course, the process of teaching them new ways of getting what they want is initially very slow and speeds up the older they get.  So it’s really our good sense and close observation of each individual child’s growth and development that must guide us.

But the goal is always clear.  “We ask for what we want.  But we’ll get what we’re willing to put up with.”

For some examples, see the case studies in “How to Stop Bullies in Their Tracks,” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop Sneaky, Manipulative Bullies

A typical tactic of sneaky, manipulative bullies is to convince their well-meaning targets to try to make the bullies happy.  Although covert bullies and control-freaks aren’t usually so clear, straightforward and blunt about it, what they say is, “You’ve made me unhappy.  It’s your fault that I’m upset, angry, violent and abusive.  If you only acted the way I want, I’d be happy and nice.  It’s your responsibility to make me happy.” Common examples of this tactic are:

Common examples of this tactic are:

• An abusive spouse yells, controls and beats his partner. Then he blames his loss of self-control and self-discipline on the target.  “If you did what I wanted, I’d be nice.  You brought it on yourself.  It’s your fault I treat you so badly.”  See the case study of Grace in “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up.”
• A covert bully in the workplace will get hysterical and claim to have low morale until you give her everything she wants in order to calm her down and raise her morale. You’ll have to keep the goodies coming because she’ll never trust you; every day you’ll have to convince her anew by doing what she wants. An overt bully at work will use the same approach as an abusive spouse for outrageous acts of bullying, abuse and violence.
• Facing the temper tantrums of two year-olds, you’re teaching them how to get what they want from you; by being nice or by being nasty.  You’re also training them how to feel when they don’t get what they want.  They learn whether it’s okay to fight you as if not getting what they want is the end of the world or if they have to develop more self-discipline and control.  Once you’re defeated by a two year-olds’ temper tantrums, you’ll have to do what they want forever, or else.  The best way to create a spoiled brat is to accept the task of providing for their happiness.  The worst consequence of your giving in is that they’ll grow up convinced that they can’t be happy unless they’re catered to.
• Using surly, grumpy, demanding, entitled behavior, teenagers can manipulate or browbeat their parents. Teens will claim that if they fail in life, it’ll be your fault because you didn’t give them enough.  Or they’ll threaten to hurt themselves or damage the house if you upset them.  However, your job is to turn the responsibility around.  You might give them things if they make you like it, not if they try to beat you into giving them what they want.  See the case study of Paula in “How to Stop Bullies in Their Tracks.”

In all these situations, sneaky, manipulative, covert, stealthy bullies try to get what they want by using emotional blackmail and name-calling.  For example, if you don’t give them what they want, “You’re insensitive, selfish and uncaring” or “You’re not a nice person” or “You don’t understand how I feel, what I’ve lived through or how hard it is for me” or “You wouldn’t want me to repress what I feel.  I don’t have any control over what I feel.”

Their hidden assumption is that other people (you) are responsible for their attitudes, moods and happiness.  They have no control over how they feel about getting or not getting what they want.  Also, they have no control over how they act when they’re upset.  And, therefore, your job is to make them happy.

I disagree with all those assumptions.  Also, if you accept the guilt, blame and responsibility, you’ll be a victim for life.

The negative, bullying, abusive self-talk can corrode your spirit, sap your strength, ruin your focus and destroy your courage.  Looking at yourself with their hostile eyes and talking to yourself with their critical, perfectionistic, never-pleased voice can be demoralizing and debilitating.  Constant repetition of all your imperfections, mistakes, faults, failures and character flaws can lead you down the path toward isolation, depression and suicide.  Don’t go there.

Their bullying and abuse will continue and escalate.  If you accept the responsibility to please them in order to get them to treat you decently, you’ll give them what they want and all they have to do to keep you giving is never to be satisfied.  Since you’re responsible for their feelings and actions, there will always be more things you have to do to please them.

Don’t let them destroy your inner strength, courage, determination, perseverance and resilience.  Don’t go down the path to being a victim for life.  Don’t let them destroy your self-confidence and self-esteem.  Don’t let them stimulate your anxiety, stress, guilt, negativity and self-mutilation.  Don’t let them push you toward isolation, depression and suicide.

Instead, break the game.  Don’t accept the responsibility for their feelings and actions.  You don’t have to be perfect before they have to change how they act.  Give the responsibility back to them.

For example, you can say, “I’m not responsible for how you feel and act.  You are.  I don’t have to make you happy.  You can choose how you feel and what you do, no matter what’s happening.  I’m going to focus only on behavior and decide whether to keep you around based only on your actions.  Your reasons, excuses and justifications won’t count.”

And then you have to make the consequences count.

If a stealthy, manipulative bully says, “You’re being selfish,” you can respond with, “Thanks for noticing.” And you keep doing what you were doing.

The tactics they use tell you how close you want people to be; how close you want to let them come to your wonderful, peaceful, joyous island.

All tactics are situational so we’ll have to go into the details of your specific situation in order to design tactics that fit you and the other people involved.

“How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” has many examples of children and adults commanding themselves and then stopping bullies.  For more personalized coaching call me at 877-8Bullies (877-828-5543).

Case Study: Dealing with a righteous, angry, bullying friend

Dana thought her new friend Tracy had a strong personality.  Tracy always knew what was right and knew how she deserved to be treated.  She could always justify why her standards were the right ones.  If anyone didn’t live up to Tracy’s rules and logic, she let them have it. She was even right when she told off Dana’s next door neighbor.  But Dana had to live with the consequences of Tracy’s tirade.

Do you know any quick-tongued people who are sure they’re right?  How do you deal with them?

Dana’s neighbor was having a pretty loud party the evening Tracy was visiting.  Dana would have let it go because the neighbor usually was quiet or she would have sweetly asked the neighbor to tone it down a little.  As part of their good relationship the neighbor would have apologized and made her guests quiet down.

But Tracy got livid at the noise and shifted into action.  She raced over to the neighbor with Dana following behind.  When the neighbor answered the door, Tracy lit into her.  The guests were looking on but that didn’t stop Tracy for a second.  She yelled that the neighbor was discourteous, arrogant, crude and trailer-trash.  When the neighbor reacted defensively and angrily, Tracy cut her off, called her a string of dirty names and said she was getting the police on her.

Tracy ran back to Dana’s house, called the police and complained loudly about the noise next door.  The police did come.

When Dana said that she thought that was overkill, Tracy got angry at her; no one was going to disrespect Tracy.  The neighbor was too loud and she had a lot of nerve to get angry when she was in the wrong.

When Tracy left, Dana was stuck.  She’d always had a nice relationship with the neighbor and she didn’t want to start a spite-fight with someone who lived next door.

So what would you do?

When Dana and I talked the next day, we began by separating the three people she had to deal with; the neighbor, Dana herself and Tracy.  We went through each one separately and then Dana took the action she’d decided upon.

That evening, she went to the neighbor’s house and apologized for Tracy.  The neighbor was furious and wouldn’t accept Dana’s apology.  She told Dana off and slammed the door in her face.

Dana waited and after about five minutes she knocked again.  The neighbor wouldn’t answer until Dana had knocked for what seemed like another five minutes.  Again Dana groveled.  She explained that she hadn’t known that Tracy had called the police, she would never have done that and she still wanted to be neighborly.  They’d always gotten along before and they could still talk to each other reasonably in the future.

Again the neighbor slammed the door.  But an hour later, the neighbor called and acknowledged that the party was a little loud.  She said she understood, but she never wanted to see Tracy again.  Dana was satisfied with that arrangement.  She and the neighbor actually got along better after that conversation and the neighbor didn’t have a loud party again.

The second person Dana had to look at was herself.  She was shocked and stunned when Tracy threw her fit.  Dana finally realized that she wasn’t a bad person for letting Tracy attack the neighbor; she didn’t have a character flaw.  She simply hadn’t trained herself.

When humans are surprised and shocked, we often revert to our childhood reactions or to one of the three primitive reactions we have – fight, flight or freeze.  Dana froze; she called it “brain freeze.”  Maybe Tracy reverted to “fight” mode.

Since Dana didn’t like brain freeze, all she had to do was to train herself to make a different response.  She had known that she’d wanted to stop Tracy.  Actually, she knew how Tracy was and that if she’d prepared herself, she wouldn’t have allowed Tracy to go to the neighbor’s house.  Or, she would have stopped Tracy in mid-tirade.

Now she had to make her boundaries clear and stand up to Tracy.

When Dana told Tracy how much trouble she’d caused with the neighbor, Tracy attacked Dana.  “I was right.  Your neighbor was way too loud.   I had a right to be angry.  Nobody’s going to bother me any more.  Someone needed to tell her off.”

When Dana told Tracy she didn’t want to deal angrily with a neighbor over one incident, especially when the woman had been a good neighbor for a long time, Tracy again attacked Dana.  “When I get angry I have to get it off my chest.  You’re trying to repress me and put me down.  I have a right to my feelings and I won’t be stifled.”

Dana she recognized that Tracy was bullying her.  Now, Dana was prepared.  She said, “You know, you seem to think that you’re entitled to throw a fit if you feel like it; if you feel righteous, right and justified.  Did you grow up getting your way when you threw fits?”

Tracy yelled that it was none of Dana’s business how she grew up.  “Anyway,” she spat out, “I feel better when I let people have it.  They deserve it.  And it helps me get what I want.  You’re just a coward if you don’t tell people off.  You’re asking them to take advantage of you.”

Dana repeated, “Usually, I don’t have the strong feelings you do.  And even when I do, I think of what will get me what I want, instead of just throwing a fit and spilling my guts.  I wanted to start off nice with the neighbor.  When I simply ask, she always takes care of things.”

Again, Dana challenged Tracy, “Is it more important for you to throw a fit than to get what you want?  I wanted to tone the party down and I wanted to keep a good relationship with my neighbor.  Whenever you feel right and righteous, do you beat people with your tongue or do you think of what else you might want?”

Tracy blew up again.  “I was right, your neighbor was wrong.  I can do whatever I feel like when people are treating me bad.  And if you don’t like it, I’m not your friend.”

After careful consideration, Dana decided that Tracy wasn’t interested in changing her reactions and that not being friends with her was a good idea.  She didn’t want to get drawn into fights because Tracy had the self-control of a child.  Rage, bullying and verbal abuse weren’t her usual style.

Coaching helped Dana clarify how she wanted to act and what she’d allow in her personal space.  Our talking and her learning from “How to Stop Bullies in Their Tracks” helped Dana maintain her boundaries with the neighbor and her former friend Tracy.  They also helped Dana stand up for herself against other bullies in her personal life and at work.

I hope this case study and the techniques Dana used will alert you to areas in which you’re not taking charge of your personal ecology.