Stop bullying cliques at work

In the last post, we analyzed the tactics bullying cliques typically use and 10 common reasons why people form or join hostile, predatory cliques at work. Both men and women form and join cliques, even through their tactics are often different.  These predators verbally, sexually and physically harass and abuse both men and women.  They sabotage performance.  Don’t be surprised to learn that women prey on other women in the office – you’ve seen the evidence through elementary school, junior high school and high school.

What can you do if:

• You have a pattern of being bullied all your life?
• You’re a target?
• You have a chance to join such a pack of jackals and are afraid to refuse because you might get attacked?
• You’re a bystander and your heart goes out to a victim?

Bullying, cutting-out and creating and attacking scapegoats comes from a deep place within us and is found in almost all cultures, places and times.

Sometimes you can see that the person on the receiving end has done many things to offend almost everyone else.  But let’s put that situation aside for this post and focus on all the rest of the times when the person being cut out or attacked has been okay and the problem is the group that attacks their scapegoat.

If you’ve been bullied all your life, you have a problem that you’ll have to solve before you can deal effectively with a bullying clique.  Even if you haven’t done anything wrong to the pack of predators, you’re wearing a neon sign: "Kick me."  Lions, wild dogs and sharks can see who the weak and vulnerable ones are.  Bullies can too.  You’ll have to change your attitudes and beliefs so you’ll have a different sign: "Don’t mess with me!"  Let’s also leave this situation for another post.

Many people hope to stop cliques of bullies by analyzing why they do it and then using their understanding to design solutions.  Don’t waste your time.  You know why some people find others to pick on.  That catalogue of reasons is enough.

Management training rarely works.  Textbook and educational approaches – we’ll talk and I’ll show them why it’s wrong and they’ll see the error of their ways and become caring – rarely work.  They won’t stop bad behavior that’s driven by underlying emotions.

Predatory behavior by packs isn’t driven by intellectual reasons, it’s driven by emotions.  Of course the perpetrators can find reasons to justify their behavior, but they don’t do the behavior because of the reasons.  They do the behavior because of their own emotional needs and then they try to cover up the ugliness with a pretty picture of justifications.

Ignoring the problem or begging, bribery and appeasement simply reinforce low attitudes and behavior at all levels.  A major part of the problem are conflict-avoidant leaders, managers and co-workers who think that if we all talk nicely to each other or try to make bullies happy, they’ll stop bullying cliques.

Some real-world, stepwise approaches are:

• Make efforts to be friendly in practical ways, in order to give them a chance to change – without doing anything immoral, illegal or odious.  Bring pizza and donuts.  Cover for them when they need help.  Socialize with coworkers.
• If they continue targeting you (which they usually will), get help to develop tactics to isolate the ringleaders or get them fired.  The key goals are: separation and isolation.  Terminated is better than transferred, because transferred means that you’ve helped them create another bully-scapegoat situation.  How nice is that?
• Get firmer and firmer.  Don’t threaten or share your tactics with them.  Get an attorney to advise you about local laws.  Get allies – HR and managers rarely want to be involved, but give them one chance.  Document, document, document.
• If you have a chance to join such a pack of jackals and are afraid to refuse because you might get attacked, you have an integrity choice to make.  Do you want to live in fear or do you want to win a workplace war?
• If you’re a bystander and your heart goes out to a victim, you have another integrity choice to make.  Often, if you help a victim, the victim won’t help in return.  Be prepared to act alone, if necessary.

Of course, individual coaching will help you design tactics that fit your specific situation.

The strong and clear voice of an outside consultant and coach can change these behaviors or empower managers and staff to remove these bullies.  I’ve often helped companies and even non-profits and government agencies create and maintain behavioral standards (team agreements, ground rules for professional behavior) that promote productivity.

As I show in my books and CDs of case studies, “How to Stop Bullies in their Tracks” and “Eliminate the High Cost of Low Attitudes,” bullies are not all the same, but their patterns of behavior, their tactics, are the same – whether they’re men or woman.  That’s why we can find ways to stop them.

Top 10 reasons people form bullying cliques at work

Bullying cliques (or vicious gangs) are apparent early in life.  They’re rampant in junior high school and high school.  You can see the same type of behavior perpetuated in the workplace.  O, the bullying is more harsh and twisted, and the justifications are more slick, but you can see the same ugly bullies, only in bigger bodies. What’s been your experience with cliques at work?

What do you think the top reasons are that people gang up on others?

Do women or men do it more – and to whom?

Typical clique behaviors that create a hostile workplace include, but are not limited to:

• Bullying, intimidation and overt physical violence.
• Cutting out and passive-aggressive attacks.
• Harassment (verbal, physical and sexual).
• Belittling, humiliating, demeaning, insulting, sarcastic comments and contempt.
• Backstabbing, gossiping and spreading rumors.
• Negativity, nit-picking, know-it-all, continual criticism.
• Bad reviews and denial of benefits and promotions.

The top ten reasons I’ve seen people form hostile, nasty cliques at work are:

1. They’re jealous of other people’s intelligence, talent, skill, potential or success.
2. They’re insecure and hate or are threatened and scared by differences and get to feel superior when they disparage other people.
3. They use the clique to gain power, promotions and publicity.
4. They want to attach themselves to the “in” crowd.
5. They feel a thrill at the power of making someone suffer or beg for mercy.
6. They feel justified because the victim did something bad to them.
7. They feel powerful that they’re in control of punishment and retribution.
8. Habits – they grew up that way and don’t know any other way to organize their emotional lives or get what they want.
9. Narcissism and arrogance – “I’m the greatest.  Kneel before me or feel the whip.”
10. It’s human nature.

What are the reasons you see most often?

In another post we’ll go into how to get the coaching you need to stop a clique that’s going after you or a coworker.

How do you know if someone is your friend?

Dana is a seven-year old with a good heart.  In order to help a new girl, Amanda, break into her school, Dana befriends her.  She talks to the girl, hangs out with her on the playground and even has her mother arrange play-dates.  Dana is cheerful and popular, and her efforts are successful.  Other children also become friends with Amanda. But, even in the beginning of their friendship Amanda often manipulates, controls and bullies Dana.  Dana wonders, “Is Amanda really my friend and what should I do?”  Here’s what Amanda does.

Actually, Amanda is a manipulative, controlling stealth bully.  Stealth bullies are:

• Selfish – When Dana won’t do what Amanda wants, Amanda gets angry.  She yells that Dana is bad.  Amanda insists that her opinions matter more than Dana’s.
• Critical – She criticizes Dana’s clothes and what Dana likes to do.  She’s gleeful when she points out Dana’s mistakes.  She’s always putting Dana down, topping her, countering her and staying one-up.  She’s always right and righteous about it.
• Hyper-sensitive – When Dana plays with other girls, Amanda says that her feelings are hurt.  According to Amanda, Dana is her best friend and she’s supposed to play only with Amanda.  Amanda says that the only way Dana can make her feel good is for Dana to do what she wants.
• Deceitful – Amanda doesn’t apply that rule to herself.  She feels perfectly free to play with whoever she wants to.  She even snubs Dana when she wants to become “best friends” for a while with the other person.
• Righteous finger-pointers – Amanda is always right and when her feelings are hurt, it’s 100 percent Dana’s fault. She always blames Dana.

Dana is mystified.  Amanda says that she’s Dana’s best friend but Dana often feels verbally abused and emotionally intimidated.  Amanda stimulates Dana’s self-doubt and insecurity.  Dana doesn’t know what she’s done wrong when Amanda is hurt and angry.

Since Dana doesn’t identify Amanda as a stealth bully, she doesn’t resist Amanda’s attempts to manipulate and control her.

My coaching with Dana’s parents awakens them to the problem.  Their daughter is being manipulated and controlled.  I teach them how to help Dana recognize the patterns of Amanda’s manipulating.

So, how can Dana decide if Amanda is really her friend?  Dana and her parents make a list based on her interactions with Amanda – what would a true friend do in each of those situations?  Using this simple method, Dana can see that Amanda hasn’t done any of those things.  Dana recognizes that Amanda is a stealth bully.

Actions speak louder than words.  Actions show you who’s a true friend.  Reasons, justifications and excuses don’t.  Just like the expression, “Follow the money,” I use the expression, “Follow the actions.”

Dana’s parents help her accept that she’s done nothing wrong.  Amanda is the one with the problem.  Amanda doesn’t know how to be a good friend. 

But the important question for Dana is not, “Is Amanda my friend?”  The important question is, “Do I want to be with a person who acts like that, whether or not she calls herself my friend?”  Whatever Amanda’s upbringing and family problems are, she will have to act better if she wants to be with Dana.

Dana is now well on her way to breaking the pattern and creating a bully-free personal space.  She’s learned a valuable lesson she’ll need in junior high school.