Leaders Who Ignore the Human Element Will Fail

To be a successful administrator, basic operational savvy is necessary.  But to be a successful leader, you must also master human savvy. For example, Joe worked his way up through the financial ranks and had mastered three of the major skills of internal operational savvy:

• Setting high performance standards.
• Project management.
• Financial soundness.

Joe’s teams met their goals within budget and deadlines.

But Joe was always passed over for promotions to leadership.  Why?  Basic operational savvy isn’t enough to make leaders even partially successful.

To read the rest of this article from the Memphis Business Journal, see: Leaders who ignore the human element will fail http://www.bizjournals.com/memphis/stories/2007/10/01/smallb4.html

When I explained to Joe that he was missing the human savvy I’ll describe below, he said he couldn’t change.  He had strength of character and responded successfully to the ups and downs, and the challenges of business.  But he said he was an introvert.  He could achieve high performance in operational areas but it wasn’t his personality to excel in people areas.

Joe’s response is nonsense.  He doesn’t need to become an extrovert or develop the personality of an archetypal used-car salesman.  But if he wants to advance his career, he does need to master his innate human savvy—the universal human attributes for empathy and sympathy, for knowing what makes people tick, and for transmitting and enhancing passion and dedication.

Joe’s progress was halting when he was simply memorizing lists of how-to’s.  But his learning took off when he modeled himself after the subject of one of the best leadership books, “Team of Rivals: The Political Genius of Abraham Lincoln,” by Doris Kearns Goodwin.

Joe saw himself as having a personality similar to Lincoln: a melancholy introvert who could come out of his shell to make human contact.  Lincoln’s human savvy was a crucial component of his success.  Joe resolved, “If Lincoln could do it, so can I.”  Joe drove himself to use Lincoln as his guide and to learn what Lincoln learned.

One of the important personal skills Joe learned was critical listening.  Instead of listening only to the dictionary definitions of words, he trained himself to hear “the message behind the message.”

That essential information taught him what concerns other people have and what they really want.  Joe used what he learned in order to connect with his team on an emotional level, so he could help them dedicate to their mission.

Lincoln said that the most important task of a leader, once he has finally decided on a course of action, is to educate people so they are inspired to proceed on that course.  Lincoln used insightful comparisons and memorable stories to transfuse people with his vision, dedication and perseverance.  Joe realized that appropriate stories have an emotional impact greater than the effects of logical arguments.

Like Lincoln did, Joe can now tell memorable stories of his team’s effort and progress.  His staff is now enthused to achieve team and personal goals in the face of challenges that demand their best.

Joe also sets high behavioral standards and holds his staff accountable for behavior that reflects good attitudes.  He’s stopped bullies and even had some success getting difficult messages across to abusive, toxic staff.  His best workers are happier now that he’s weeded out the slackers and bad apples.

Now his superiors say:

• “Joe seems to guess what the next steps are, even when I haven’t said them.”
• “He’s a good confidant. I can count on him to rally the rest of my leadership team and to see that his people are on top of what’s truly essential.”
• “He’s a go-getter.  He’s stopped bullying, manipulation, negativity and meeting sabotage in his new department.   He can inspire people to overcome change and adversity, as well as to keep innovating when times are good.”

Many people teach basic operational savvy as if it’s all that’s necessary for leadership success.  But good administrators aren’t necessarily good leaders.  Basic operational savvy is necessary, but it’s not enough. Leadership success is more all or none.  You can succeed only if you master human savvy.

High standards protect everyone from unprofessional behavior.  You can learn to:

• Master the human element.
• Eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Appeasement Won't Stop Real-World Bullies

Some people believe fervently, passionately and whole-heartedly that if you love bullies, if you give them what they want, if you’re kind enough, then you’ll melt their hearts, they’ll come to their senses and they’ll stop bullying.  Sometimes, rarely, that does work. But the wisdom of both history and the world’s great literature tells you that you’ll usually get hurt if you put your head in a dragon’s mouth.  By definition, if bullies stop harassing or abusing you because you appease them or if their hearts melt because you love them enough, they’re not real bullies.

And I just read another fabulous example.

The “Shahnameh – The Persian Book of Kings,” by Abolqasem Ferdowsi, written between 980 and 1010 AD, is part of the universal and ancient wisdom tradition that contains a more accurate view of human nature, character and interactions than is found in the wishful thinking of most modern parenting, self-help and psychotherapy literature.

Here’s the story.  Good King Feraydun is old and divides his kingdom between his three sons.  He gives the oldest the eastern part, the middle son the western part and to the youngest, the best and most able, he gives the central part, including Persia.  Soon, the older two become jealous and angry.  They band together and raise a great army to defeat the youngest son and strip him of his kingdom.  Ah, we’ve heard that theme before.  Remember Charlemagne and also “King Lear,” to name just two.

The worthy and noble youngest son, Iraj, says that his brothers and peace are more important to him than his kingdom and the bloodshed that a war will cause.  He says that he will travel to them unarmed and will give them his kingdom.  “I’ll speak to them in kindness; this will be better than angry words and enmity.”

Feraydun replies, “My wise son, your brothers look for war, while you look for reconciliation.  I am reminded of the saying that one should not be surprised that the moon radiates moonlight: your answer is noble and your heart is filled with love.  But what will happen to a man who knowingly places his head in the dragon’s maw?  Surely poison will destroy him, since this is the dragon’s nature?”

You can imagine the rest of the story.  Iraj is welcomed with open arms and sweet words by his brothers.  He is wined and dined.  Later that night, his brothers “washed all shame from their eyes,” sneaked into his tent, split him from head to foot with daggers and cut off his head.

There it is again: The wisdom of the ages.  Beware of real-world danger.  Take adequate precautions.  Appeasement won’t stop real-world bullies.

People who cling to the Secret, to formulas for affirmations and to laws of the universe that tell them that the love and kindness they put out will always be returned with love and kindness are indulging in childish, magical thinking.  Not everyone you befriend will return the compliment.  In fact, some people will take your open hand as an invitation to feast on whatever you have.  Real dragons will act like dragons naturally do.

There are many other examples in the world’s literature – think of all the saints (of every faith) who were martyred, sometimes by dissidents even within their faith.  If you insist on peaceful means as the only means you will try, if you insist on putting your head in the dragon’s maw, then be prepared to be poisoned 99 times out of a hundred.

On the other hard, if you want to keep your children safe when they’re away from home, if you want to keep them safe from cyber bullying, then get coaching, consulting and real-world books so you can prepare them to face real-world bullies with skill and effective strategy.  You may want formulas and rules, but you’ll learn more from case studies and examples that you can adjust to your specific situation.  Their self-esteem and self-confidence depend on your helping them be successful.

Teach children and teens to be resilient; don’t be defeated by disappointment, hostility, abuse, trauma or bullies.

Are your children and teens resilient?  Do they bounce back after they’ve been disappointed or faced hostility, bullies, abuse or trauma?  Are you resilient?  Do you know how to resist a hostile, abusive, controlling or bullying husband or wife?  Can you resist your self-bullying tendencies?  How about abusive, controlling or bullying friends, relatives or neighbors?  How about at work; hostile, abusive, bullying bosses, managers or co-workers?  Do you bounce back from getting passed over, terminated or fired from a hostile workplace?  You know – lies, yelling, cursing, back-stabbing, verbal abuse, demeaning insults, harassment, false complaints or accusations. According to a Newsweek article written by Mary Carmichael (The Resiliency Gene: A genetic variant may protect some abused kids from depression and other long-term effects) the National Institute of Mental Health is funding studies to find the genes associated with resiliency to hostility, abuse and trauma.  As a former practicing biochemist, I can say that, of course, we’ll find genes associated with almost every pattern of behavior.

But, I think it’s a dead end if we focus merely on the genetic expressions of what’s going on.

Why do I think it’s a dead end?  Because you end up thinking that either you have the right stuff or you don’t.  That belief won’t help your children develop strength of character or as much resilience as they can.  For example, contrast the behavior of the teen in cyber-bullying suicide case with the teen who was acquitted of punching a racist tormentor . . Worrying about the resiliency gene won’t help you be courageous either.  You’ll remain a victim; hoping the system can be made 100 percent safe and fair.  You’re better off thinking that you can develop the right stuff to protect yourself, to create a bully-free environment.  That approach to make the world totally and completely safe is being tried right now in our schools .

Resiliency is something that we’ve seen and studied throughout history.  For example, in their elegant studies of about 700 famous men and women (“Cradles of Eminence,” 1962), Victor and Mildred Goertzel, called the eminent survivors of childhood abuse and trauma, “The Invulnerables.”  Our history is full of men and women who failed and then bounced back, struggled and succeeded.

In my coaching of adults (including parents wanting to know how to help their children), I encourage them to focus on the “free will” aspects of their lives.  You have much more control over what you create in life right now, than you do over your genetics.  No matter what life throws at us, whether we’re subjected to natural disasters, large scale human destruction or individual family brutality and trauma, we all must struggle to rise above those events in order to create as great a life as we can.  We can take charge of our efforts  even though we can’t control the results.

Inspire your children by them to look back at their inheritance.  Think of what their ancestors must have lived through.  No matter what their ancestry, they come from an unbroken line of men and women who survived drought, flood, plague, famine, disease, war, uprooting, slavery, rape and every other form of disappointment, hostility, control, abuse, brutality and trauma known.  Everyone one of their ancestors survived long enough to make a baby who grew up to make a baby who grew up to make a baby … until they were born.  If one of their ancestors hadn’t grown up to do his or her part, they wouldn’t be here.  They have a legacy of survivors.

Also think of their mental and spiritual inheritance.  There must have been people who took in some of their ancestors and nurtured, encouraged and stimulated them; even though they weren’t blood relatives.  Despite all the abuse and trauma, here they are.  They have the legacy of survivors.  Stop worrying about their genes and start training them to be mentally, emotionally and spiritually strong.  Start helping them develop the discipline that’s worthy of all the struggle and effort that went into getting them here.

I remember the stories of what my grandparents went through in order to get here.  They didn’t have credit cards, cell phones, health insurance or own their homes.  How can I let them down by not living as gloriously as I can?  How can I let them down by not encouraging my children to do the same – no matter what their genetics has given them?