If you’re not already doing all the work or aren’t stressed out to the max, here are 10 tips to increase your load by creating a culture of entitlement among your employees. I didn’t make them up.  I’ve seen organizations using these strategies to keep employees happy.

To read the rest of this article from the Business First of Louisville, see: 10 ways to create a culture of entitlement at work http://www.bizjournals.com/louisville/stories/2008/07/21/editorial2.html

As a leader or manager, 10 ways to create a culture of entitlement at work are:

  1. Take responsibility and blame for everything.
  2. Let staff publicly review every decision you make.
  3. Satisfy every employee desire.
  4. Revise your policies and procedures to accommodate every employee’s needs.
  5. Don’t have deadlines; don’t pressure staff.
  6. Accept all employee behaviors including harassment, bullying and abuse.
  7. Don’t ever require change; keep rehabilitating poor employees forever.
  8. Undercut supervisors.
  9. Require positive and supportive evaluations.
  10. Treat stars the same as poor employees.

Bonus tip: Offer guaranteed employment for life as if it’s employees’ right.

Some companies attempt to provide a better work environment by being sensitive to the needs and feelings of their employees.  Of course, you pay attention to what your employees want and need.  But don’t overdo it.

Great leaders create work environments that meet the needs of their businesses and enable their employees to be productive and effective.  They set expectations and hold staff accountable for what is and isn’t acceptable performance and behavior.  Productivity takes precedence over pleasure.

It’s not always easy.  Some people won’t like your rules.  But bending or abandoning reasonable rules and expectations in an effort to satisfy the malcontents and whiners doesn’t work.  They’ll never be happy or productive. And trying to satisfy them will drive your good performers away.

In our culture, many people think companies should be designed to make them happy and fulfilled.  Effective leaders make clear that anyone who isn’t willing to follow the rules is welcome to leave.  Encourage entitled employees to work for your

Of course, slight modifications of these tips can be used to create cultures of entitled managers.

The worst part of having a curmudgeon on your staff is that you may have to put up with him, at least temporarily, if he’s valuable to your organization.  But he has to be very valuable.  And “temporarily” is the key word. Imagine, for example, a senior manager who criticizes every idea and decision openly at meetings and also behind his boss’ back.  Sometimes, he simply rolls his eyes, snorts, drums his fingers or overtly uses his smart phone.  The major expression of his negativity is “harrumph.”

To read the rest of this article from the Memphis Business Journal, see: When should you keep a curmudgeon? http://www.bizjournals.com/memphis/stories/2007/02/05/smallb3.html

He’s worse than impersonal.  He’s an active curmudgeon.  He makes clear he won’t go to birthday parties and other celebrations because they’re a waste of time and he’s too busy.  Or he goes and grumbles audibly the whole time.  You can almost hear him saying, “Bah. Humbug.”

He always knows the “right” answer and thinks “discussions” are him expressing his opinion, followed by everyone else acting instantly on his plan.  He’s an expert at harassment, bullying and abuse of power.  If he’s entrenched in the organization, he’ll even criticize his boss publicly.

This curmudgeon’s actually pleased he has a reputation as a no-nonsense guy.  When employees leave his department, he’s sure they couldn’t stand his high standards, weren’t willing to work hard enough or didn’t have the brains to keep up with him.

The most devastating effect of allowing such bullies to stay is that your actual culture – not the politically correct statements you’ve posted on wall plaques – is exposed.  Around these cranky, negative, toxic people, performance decreases and behavior sinks to the lowest level tolerated.  Also, creativity is destroyed, morale plummets and turnover increases around him.  That may convince you to make a thoughtful decision about removing him.

Many experts tell you to get rid of the curmudgeon right away; it’s the people-oriented, moral thing to do.

Dealing with “special cases” I have a somewhat different view.  In some fields and with some tasks, you may decide to accept the behavior because he’s unique and successful.  Typically, those are the fields in which genius counts.  Some examples are: the arts and theatre, surgeons, researchers, inventors, programmers, architects and athletes.  Or a special case may be the owner’s mother or children.

If you want to retain other valuable managers and maintain a respectful culture for the rest of the organization, make clear to everyone, including the curmudgeon, your reasons for keeping him, the behavioral lines he can’t cross and your plans to minimize brain damage to the rest of the staff.  Otherwise you’ll simply allow him to victimize everyone.

As his boss, you’ll have to micromanage him.  The words “communicate better” don’t have any meaning to him.  He thinks he’s communicating just fine and doesn’t know or value any other way.  Use behaviorally specific cue cards, “Say this. Do that.”

Peers will often put up with a curmudgeon because they can minimize contact and laugh behind his back.

But if he’s your boss, decide whether to put up with his behavior cheerfully, try to get upper management to change the behavior, transfer or retire.  Don’t endure behavior you can’t live with cheerfully.  Life is too short.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

You probably don’t want an angry, confrontational, bullying boss.  But, do you want the other extreme – a conflict-avoidant boss? I vote, “No.”  Conflict-avoidant bosses create breeding grounds for passive-aggressive employees and self-appointed tyrants.

For example, Helen’s boss is nice and sweet.  And that’s her problem.

To read the rest of this article from the Austin Business Journal, see: Bosses who avoid conflict create a big mess http://www.bizjournals.com/austin/stories/2007/07/23/smallb3.html

Larry is always thoughtful and considerate.  He tries to agree with everyone.  Although he inspects each employee’s results and asks penetrating questions, he won’t tell them what they must do.  If two of his staff disagrees, he won’t intervene and make a decision, or force them to resolve the issue.

Helen has frequent and critical deadlines, but in order to do her job she needs information supplied by Lindsay, another employee in Larry’s department.  Lindsay says she’s too busy to give Helen the necessary information within the agreed-upon timelines.

Helen asks and asks but nothing seems to work.  She tries begging, twisting Lindsay’s arm and even explaining her predicament at team meetings.  She tries every communication and management technique her friends and human resource professionals suggest.  Lindsay simply goes on her merry way and stonewalls Helen.  She’s a sneaky bully.

In public, Lindsay always agrees to do that part of her job but then simply ignores the commitment.  In private she says Helen’s not important enough.  She doesn’t like Helen and she’s going to sabotage her.  In one-to-one meetings with Larry, she undercuts Helen’s needs, communication skills and performance.

Larry says he can’t do anythingIf he tried to force Lindsay, it’d create conflict – and he doesn’t want confrontationLarry is so sweet and nice.

Larry avoids conflict with Lindsay but creates conflict with Helen.  He’s upset with not getting what he needs from Helen but not upset enough to break the deadlock.  He’s more afraid of Lindsay than he is of Helen.  Lindsay knows she’s secure.  She has no pressure to serve Helen and no consequences for resisting.

There are numerous variations on this theme but they all lead to the same symptoms.  Performance decreases.  Behavior sinks to the lowest level tolerated.  Narcissisism, incompetence, laziness, gossip, back-stabbing, manipulation, hostility, crankiness, meeting sabotage, negativity, relentless criticism, whining, complaining, cliques, turf control, toxic feuds, harassment, bullying and abuse thrive.  Power hungry bullies take power.

Absentee bosses – whether they’re waiting for retirement, have distracting personal concerns, are mentally tuned out or are cowards – create sanctuaries for unprofessional behavior.  When there’s a vacuum of authority, the most aggressive, ruthless and controlling people are drawn in to fill it.  It’s like the worst behavior of children coming out when their teacher leaves them alone for the day.

Conflict-avoidant bosses don’t implement decisions necessary for overall productivity because they won’t face resistant people and get them to do what’s necessary.

If you avoid facing someone who’s unhappy, you’re abdicating your responsibility as a leader.  You’ll probably live to regret the pain caused by abandoning your duty.  Your good employees certainly will regret it.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

When we follow experts’ checklists, and we recognize and label our spouses’ behavior as “bullying” and our demanding, controlling, narcissistic, abusive spouses as “bullies,” we generate our own power.  We may use that power to re-enter the fight with renewed vigor and a new sense that we’re right. But many bullies, especially demanding, controlling, narcissistic, sneaky, manipulative, abusive spouses, will not be convinced to change by our experts or our internal power.

There’s a better way.

Bullying spouses will often get their own experts or friends or mothers to say that our experts are wrong.  Their experts will say, “Our spouses are in the normal range and it’s our fault that they’re acting the way they do.  We made them do it.”

Also, many bullies like to debate, argue and fight foreverThey never concede a point or give ground.  No matter how many experts we get to prove that they’re bullies, they won’t changeThey expect to wear us down.  We can see how that argument can go around and around forever.

The fundamental problem with that approach is our willingness to debate and argue because outside experts tell us that we’re right or that we’ve been wronged, and, therefore, our spouses should change.

The better course, the winning way is to ask our inner expert. We ask ourselves, not if they’re bullying us, but simply whether we like or don’t like what they do.  We know what we like and don’t like; we know how much we like or hate it; we know what we’re willing to compromise about or put up with and what we’re not.

We begin with our judgment and act on that judgment. The fundamental and true justifications for what we do are “I want to” and “I don’t want to.”  Not necessarily as a snap judgment, but as a source of energy and power.  Later, we supply a thin coating of logical reasons to make people think we’re rational.

We’re acting on our own standards and for the benefit of our heart and soul – and probably for our kids also.  That’s real power.  Since we know what we want, we don’t need to change our spouse or get our spouse to agree or give permission.  Gone are doubt, hesitation, self-questioning, negative, self-bullying self-talk, insecurity, lack of confidence and low self-esteem.

A declaration of what we want or don’t want is unassailable by outside experts.  We know right away that any who tries to talk us out of what we want by saying, “That’s dumb.  That’s crazy.  That’s silly.  That’s unreasonable.  That’s selfish.  That’s arrogant.  That’s too demanding.  That’s not loving,” is not a person we want to keep as a lover, friend or relative.

Acting because we want to is more than enough justification. Acting as our own expert, on our own best judgment, because we want to is how we take charge of our present and future.

Instead of thinking we need to prove or justify something according to our spouse’s logic, we’re now testing our spouse.

  • We say what we will never tolerate and what we must have.
  • We say what we want and don’t want strongly, and how many chances we’re giving.
  • We say what we’re willing to negotiate or to give, and what we must have in return – and how many chances.

 

This technique is detailed in “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up,” available fastest from this web site.

Don’t pay attention to objectors or inner objections:

We can’t let our feelings ruin our future.  We’ll fall in love again with someone even better.

Given our standards, is our spouse willing to act in a way that we’ll allow them to stay on our island or will we vote them off?  It’s our island and we’re the only one who votes.

It’s that clear and simple even though the specific action plan will have to be adjusted depending on the situation – money, kids, relatives, culture, etc.

But what if we’re wrong or too picky? On the one hand we do know that experts are wrong.  For example, expert advice for the best way to parent has changed every few years during my lifetime.  There are no guarantees.

On the other hand, we might make a mistake.  So what?  We are learners.  The more we listen to our inner expert, the more expert it will become and the more it will help us.  We’re not children any more.  It’s better to follow our own path than be ruled by parents, spouses or experts.

This choice is wonderfully illustrated in the Daniel Day-Lewis movie version of “The Last of The Mohicans”.

British Major Duncan wants Cora to marry him.  Her father wants her to marry him.  But Cora hesitates.  Cora is thinking about breaking away from the cage of her upbringing.   She tells him of her hesitation.

Duncan says, “Why not let those whom you trust, like your father, help settle what is best for you.  In view of your indecision, you should rely on their judgment and mine.  Will you consider that?”

At first she’s not sure, but later she sees a side of Major Duncan she would never let herself live with.  She tells Duncan, “I have considered your offer.  The decision I have come to is that I would rather make the gravest of mistakes than surrender my own judgment.  My answer to you must be, ‘No.’”

She will follow her own judgment, not theirs.  She will not let those “experts” rule her life.

Be brave.  We can get help to access the expert within us and learn to trust our inner expert.  We can act because we want to and be the hero of our lives.

There are many methods that even well-meaning parents use to raise spoiled brats instead of wonderful, creative, well-behaved, civil, strong children.  The fundamental factor in raising arrogant, selfish, nasty brats is their parents’ consistency in attitudes, approach and actions. The underlying attitude that creates demanding, bullying tyrants is that if children are never thwarted or forced to do what they don’t want to, they’ll be more creative and happy, and their self-esteem will be higher.  This attitude is very prevalent among the helping professions; especially therapists and teachers.

What I say will anger people who think in black-while, all-none.  Those are people who think that the only choices are total freedom and praise, or total repression and beatings.  How silly to think that way.

What do you see other people doing to train their children badly?

My top 10 attitudes, approaches, techniques to create willful, domineering brats and teenagers are:

  1. Never correct them or say, “No.”  Help them think they’re sensitive, weak and fragile.  Be afraid that if their feelings are hurt, they’ll never get over it.
  2. Always give them everything they desire.  Don’t teach them that they might not get what they desperately want at the moment and that they can still be happy.  Give them control of every decision.  Never force them to do what you want.  Instead, always try to get them to understand that you’re right so they’ll willingly do what you want them to.
  3. Never show displeasure or tell them that they failed to meet your high expectations.  Always tell them that their efforts are always good enough; no matter how good or pathetic the results.
  4. Always tell them that they should succeed instantly or that what they can’t do, isn’t important.  Also, tell them that hard work and struggle aren’t important.  Blame everything that they don’t like on other people (bad friends, bad teachers, bad schools, bad society), not on their insufficient or mediocre effort.  Always tell them that the world is supposed to be fair and make them happy.
  5. Always let them misbehave without correction or consequences, instead of calmly applying consequences whether they like it or not.  Hold your tongue or repeatedly tell them not to do something, but don’t actually do anything effective until you can’t stand it anymore and you throw a fit.
  6. Always give in to their fits and temper tantrums in order to get them to stop.   Train them that you’ll give them whatever they want if they throw fits in public.
  7. Always excuse their bad behavior because they’re “cute” or “creative.”
  8. Always allow them to avoid chores or helping out because it’s no fun for them.
  9. Be afraid that if they’re angry, they won’t love you.  Always try to be their confidant and best friend.
  10. Never smack their bottoms or grab them to make your point or to let them know that sometimes they will do what you want, no matter what.

To raise spoiled brats, consistently give in to them and excuse their bad behavior.  Of course that doesn’t prepare them to succeed in the real-world they’ll face as adults.

If you start these approaches with infants, you can create manipulative, demanding teenage bullies who think that they’re entitled to everything they want and you’re supposed to provide it.  They’re the kind of children who may be living at home when they’re 40.  And you’ll wonder why, deep down, you don’t like them any more than they like you.

But don’t go to the other extreme and beat them into submission.

Think of the qualities you want them to develop and make sure they have many opportunities to practice these qualities.  For example:

  • Will, self-mastery, courage and discipline.
  • High energy, emphasis on action and seeking solutions instead of blame.
  • Grit, determination, dedication, drive, commitment and focus.
  • Persistence, perseverance, patience, endurance and tenacity.
  • Resilience, flexibility and humor.
  • Comfort in ambiguity and productive inconsistency.
  • Heroism in the face of discouragement so you’ll treat obstacles like speed bumps.
  • Learning from great models, heroes, mentors and coaches.
  • Taking calculated risks and making the most of opportunities and luck.

Without your guidance and discipline, they won’t magically develop those qualities when they’re 25.

You’ll find examples in my books and CDs of case studies, “How to Stop Bullies in their Tracks” and “Parenting Bully-Proof Kids.”  Of course, coaching can help you design tactics that fit your specific situation.

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For years I’ve watched bullies disrupt professional meetings and create hostile workplaces.  It’s bad enough when team members dominate meetings, but it’s always worse if it’s the boss who’s a control freak. Here are the top 10 tactics I’ve seen them use.  What situations and actions irritate and frustrate you most?

These methods are even worse when they’re repeatedly used.  But of course, that’s a sign of bullying behavior; bullies don’t change.  My top 10 are:

  1. Unprepared and latecomers – especially when they make a loud entrance.
  2. Interrupters – they may be show-offs or clowns; they may interrupt vocally or by eating and drinking loudly or they may use their cell phones, Blackberrys or computers.  They have the attention span of two year-olds.
  3. Boring ramblers with their lengthy personal conversations or digressions.
  4. Dominators and know-it-all authorities – their loudness, certainty and fast talk tend to shut other people down.
  5. Naysayers – they are relentlessly negative and can put down and block every proposal; “There are problems, we tried that, nothing ever works except my ideas.”
  6. Angry people who indulge in personal attacks and put-downs, belittling and bringing up old errors.  They’re often defensive but, after a while, who cares about their psychotherapy?
  7. Nit-pickers, distracters and side trackers who are full of irrelevant facts.  They prevent progress by correcting or arguing over irrelevant details.  They may want to re-think every previous decision; they never take action.
  8. Side conversation experts – their ideas, whims or self-important witticisms seem to them more important than the agenda.
  9. Editorial comments – they may be verbal or non-verbal, including snorting, rolling eyes, drumming fingers, turning their chairs around, laughing sarcastically and barely audible disparaging or ridiculing remarks.
  10. Passive-aggressive backstabbers – they keep quiet or even agree during meetings, but then disagree, complain or put down people after meetings.

We usually know how to resolve these problem behaviors, but most people don’t have the courage or the organization’s culture won’t allow you to act.

Often, the strong and clear voice of an outside consultant and coach can change these behaviors or empower managers and staff to remove these bullies.  I’ve often helped companies and even non-profits and government agencies create and maintain behavioral standards (team agreements, ground rules for professional behavior) that make meetings worthwhile and promote productivity.

The techniques are covered in the CD set, “Eliminate the High Cost of Low Attitudes,” and also in the book, “How to Stop Bullies in Their Tracks.”

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