Stop Bullies at Work: Control Freaks

Some control freaks at work are complete narcissists, others cover up major insecurities.  We can make lists of possible reasons that led someone to be a controlling adult – for example, genetics, they grew up with control freaks, they had no control when they were kids, their control when they were kids saved them, control assuages their terror of the unknown, control helps them succeed, they really are smarter and more competent than the rest of us, they want to feel like they’re smarter and more competent than the rest of us, or the feeling of righteousness is intoxicating. Of course even more reasons can be listed, but especially at work where our influence is small and temporary, our psychoanalysis of these abusive bullies rarely helps us change their behavior.  In the workplace, we suffer from the symptoms of their behavior, not the causes.

The real question at work is not why they act the way they do, but how to stop them.

The obvious controllers harass us overtly; their arrogant, narcissistic, nit-picking personalities oppress us continually.  Even if they don’t have power over us, they’ll be relentless.  But at least we can recognize the source of our pain and we can focus on creating tactics that get them off our backs.

The most difficult control freaks to stop are the sneaky, manipulative, covert bullies.  They use a style in which:

• They make what seem to be innocuous suggestions for our best interests.
• Their understated certainty is overwhelming.
• They always know better ways to do everything even if they suggest them quietly.
• They’re so enthusiastic that our hesitations are swept away.
• Their feelings are the center of attention and who can resist helping them.
• They subtly increase our self-doubt and decrease our confidence and self-esteem so we’ll take their direction.
• Their reasons, excuses and rules are quietly but firmly presented with better logic and more certainty than we can articulate.  Our resistance seems petty, ludicrous and selfish.

In order to succeed at work, we need to take charge some of the time.  Control freaks need to be in charge all the time over everything.  They’d rather dominate than have relationships that bring out the greatest in everyone.

The reason I focus on the symptoms you need to deal with, instead of the psychological causes is that no presentation to the control-freak of why they use their controlling style/personality and no attempts to beg, bribe or assuage their fears ever changes their behavior.  The beginning of all change for control freaks is when their controlling strategy no longer works.

No one strategy stops control freaks.  The creation of a successful tactical plan depends on the people, the style of the controller, the situation and the power dynamics.  But there are a few guidelines.

• Since control freaks want to take over everything, don’t ever give ground.  You’re trying to convince them never to try to control you, but instead to go control other people.
• Don’t argue or debate what’s best.  If you use their suggestions don’t ever acknowledge their guidance.  If they know that you accepted their input, even if they made it in a suggestive way, that opening will encourage them to push your boundaries consistently and relentlessly.  Go your own way and live with the consequences.
• Shine a light on their bullying tactics and the damage it causes to productivity and teamwork.  Never focus on your feelings.
• Don’t get sucked into becoming their confident or therapist.  Your narcissism in thinking that you can help them will be your downfall.
• Ignore your self-bullying; that little voice that doesn’t like you, that tells you that the control-freak might be right.  If you don’t trust your own guts you’ll get sucked in, just like you would into a black hole.

Assume that you can’t therapeutize or rehabilitate them.  You’re never going to change them.  They’re bullying, control freaks.  Get the coaching you need to get them away from you as fast as you can.  You don’t need their direction.  You’re simply trying to keep them from taking over team meetings and stifling input from other people.

Control freaks at home rarely change for any length of time.  After their bullying is confronted, they may promise to do better, but their good behavior will last only for a while.  They’ll revert or get sneakier about exerting their control.  While you can bring continual pressure to bear on your boyfriend or girlfriend, husband or wife, parents or children, or friends, real change is in the bully’s hands.  Change typically requires bullies to face the loss of what they value most.  Do they value you and the children more, or will they cling to their personal style as their identity forever?

Whose Fault was the Columbine High School Massacre?

Whose fault was the killings at Columbine High School?  And how can we help our children resist bullies, not become bullies themselves and thrive after horrible killings? Next week will be the tenth anniversary of the massacre at Columbine High School.  A recent book by Peter Langman, "Why Kids Kill: Inside the Minds of School Shooters," analyzes the killers in this and other shootings.  Already the media is gearing up for an analytic retrospective.  There will be an orgy of hand-wringing and finger-pointing.

Seven of the most common targets of blame are:

1. It was the bullies’ fault.  Had they not pushed Harris and Klebolt over the edge, the boys would have remained good citizens.
2. It was the fault of the parents of the bullies.  They didn’t stop their children from abusing Harris and Klebolt.
3. It was the school’s fault.  Had the principal stopped the bullying of Harris and Klebolt, they would not have turned into killers.
4. It was the fault of the parents of the killers.  Had they raised their kids better, they wouldn’t have become killers.  Had they seen what their children had become, they would have had them incarcerated or committed.
5. It was the fault of Harris and Klebolt.  They were psychopathic, psychotic killers who twisted and resisted every attempt to help or to stop them.
6. It was the fault of a society that is violent and corrupt.  Had the teenagers’ minds not been filled with violent images, they would have been peaceful.
7. It was the fault of a society that has lost its connection with God.  If our society was more God-fearing, the boys would have grown up with good morals and not have turned into killers.

Typically, we approach problems with the scientific method: determine what went wrong, fix the bad part and the system will run effectively.  That method works well on purely physical material – billiard balls, cars, sending spaceships to the moon – but it is totally misleading when applied to the living world, especially to humans.  I’m not the first to say this.  Blaise Pascal said it 400 years ago.  He was right.

Looking to blame and then fix one part of human life is the wrong way to go.  It leads us to think that we can isolate one or a few causes and fix them.  It leads us to think we can easily fix the school system or our society and then there will be no abuse or crazy killers and no massacres.

Of course, we don’t want kids to bully other kids.  And we need laws to force principals to stop bullying at their schools and also to protect good principals from suits brought against them by parents wanting to protect their bullying children.  And we want to recognize and rehabilitate kids with criminal tendencies sooner.  And we want a society that is more clear and consistent about not massacring other citizens.   And we want a society with more ethical and moral citizens.

Our efforts to change our school and legal system are necessary, useful and laudable, but they are not a solution that will prevent future massacres.

Face reality.  Bullies, psychopaths and killers are like the weather – they’ve always been with us and always will be.  We can’t change the weather any more than we can completely prevent massacres and tragedies.  Assigning blame won’t change that.  The way we deal with the inevitable changes in the weather or the next blizzard that will hit Denver in April or May is to prepare ourselves so we’re not caught off guard or helpless.

The useful question for us is how we prepare our children and teenagers for a world in which they will face crazy, violent people.  One of our tasks is to teach our children not to use bullying tactics to make themselves feel good or to get what they want.  Another task is to teach them to be resilient in the face of bullying and how to stop bullies in their tracks.  Obviously, Harris and Klebolt never learned this.

The hardest task for parents is to recognize when our children have gone bad and to do something about it.  It would be asking a lot to expect parents to say, “My kid is crazy and might go on a killing spree.  Please lock him up.”  It would also be asking a lot for school administrators to say the same.  Yet that is exactly what we want to ask of Harris and Klebolt’s parents.  And also what we must ask of ourselves.

Answering these difficult questions will help us teach our children better than hand wringing or assigning blame.