Don't let continually cranky co-workers ruin your day

Friendly, upbeat, helpful co-workers can ease the burden of difficult, stressful projects.  But what can you do about chronically cranky co-workers who make you wish for a snow day or a hurricane? Joe is one of these toxic bullies. He’s the scourge of his office.  It’s hard to tell if he’s unaware of his co-workers’ dismay when they see him or if he enjoys inflicting pain and abuse, and getting his way because they’re afraid of him.  He’s always negative, always angry, always complaining.  He rants about “stupid” co-workers who’ve offended him.  He vents about the “idiots” who run the company and the country.  In any season, the weather’s always rotten.  He “bah, humbugs” any warmth offered him.  He’ll never be satisfied.

To read the rest of this article from the Orlando Business Journal, see: Don’t let continually cranky co-workers ruin your day

Faced with a chronically cranky co-worker, most people try to minimize the pain by:

• Avoiding them. We tip-toe around or duck and hide when we sense the first signs that a Cranky Joe is around.
• Ignoring them. We hope they’ll stop because they aren’t getting the attention or control they crave.
• Begging, bribing and appeasing them. We’re sweet, nice and accommodating. We bring them baked goods in hopes they’ll like us and stop acting like spoiled brats.
• Crying to release our hurt and frustration.
• Making psychoanalytical excuses for them so we can rise above their level – anything to avoid confronting them.

Unfortunately, these tactics rarely work.  However, there are many tactics you can use to eliminate the high cost of his bullying and low attitudes.

I avoid in-depth psychoanalysis of continually cranky co-workers.  I assume they know the carnage they cause around them.  For them, education is rarely the answer.  The answer is simply stopping them.

Of course, it’s much harder to deal with a cranky boss.  Or to look in the mirror and realize that people run for cover when you come over to vent.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Stop Bullying, Abuse: Say, "That's Enough!"

We’ve talked about the first two important steps to stop bullying, abusive spouses:

1. The first step toward freedom is to use experts’ checklists to recognize and label our spouses’ behavior as “bullying” and our demanding, controlling, narcissistic, abusive spouses as “bullies,” in order to generate our own power.  We may use that power to re-enter fights with renewed vigor and a new sense that we’re right.
2. The second step toward our bright future is to ask our inner expert.  We ask ourselves, not if they’re bullying, but if we don’t like what they do.  We know what we like and don’t like; we know how much we like or hate it; we know what we’re willing to compromise about or put up with and what we’re not.  Begin with our judgment and act on that judgment.  Since we know what we want, we don’t have to change bullies or get them to agree or get their permission.  We simply test them to see if they’ll act the way we want.

Each step in the sequence gives us more inner power, strength and courage to do what we need to do; to stand firm on the standards of behavior we’ll allow on our island.

There’s a third step in which we take charge of our personal space and our future.

Yes, when we label them as bullies we stop forgiving, excusing, accepting justifications; we stop begging, appeasing, bribing; we stop thinking that reasons, logic, unconditional love, forgiveness or the Golden Rule will cure them; we stop hoping and pretending that they’ll suddenly see themselves as we see them and they’ll change; we stop negative self-talk and self-bullying.  Instead, we fight to protect our emotions and spirits from further destruction.

But many bullies, especially stealthy, covert, manipulative, controlling bullies, love to fight.  They win when they keep us engaged in fighting because they’ll never give in.  For us, it’s a fight for our souls; for them it’s a fight to the death.

Here are two examples of women with demanding, bullying, abusive, controlling, philandering husbands who made that third step and then chose different tactics.

For years, Maria and Jean had tried everything they could think of to change their husbands.  They’d tried every expert method, every friend’s advice, every magic trick, every way they could think of to become perfect wives, every form of therapy but their husbands hadn’t changed.  Well, maybe those spouses had become little more tricky in their justifications.  But their spouses didn’t change their behavior.

Through personalized coaching, both women reached the point of saying, “That’s enough!”  Actually something deep within both of them shifted completely.  They were released from the need for debates, arguments and therapy; from reasons excuses and justifications; from fighting about who was right about their husbands’ behavior.

You know how you can bend a paper clip back and forth many times and you can still make it hold paper.  But one bend too many and it snaps, and you can’t ever glue it back together again.  It’s broken irreversibly.  That’s what happened.  They snapped.  The need to keep trying had snapped.  That’s enough! They were done.

That happened to Maria and Jean.  They were done with hoping their husbands would change, they were done with looking for exactly the right words to say or with trying to be good enough to deserve good treatment; they were done with debating, arguing and therapy.

They were now acting on their own gut standards and for the benefit of their hearts and souls.  That’s real power.  Gone were their begging doubt, hesitation, self-questioning, negative, self-bullying self-talk, insecurity, lack of confidence and low self-esteem.

Now they focused on behavior – and they took different paths that fit each of them.

Jean said, “I’ve gotten divorce papers.  If you behave in that rotten way, I’ll file them.  But if you behave in the nice way I want, I’ll hold off until the kids grow up and leave home.  Then we’ll see what we’ll see.  If you’re nice for a while but fall back into the old patterns, I’ll immediately file; no more chances.” Her study is included in “How to Stop Bullies in Their Tracks,” available fastest from this web site.

Maria took a different path.  She felt that her husband’s behavior was way over the top and he was setting a bad example for their son.  Also, if she stayed, she’d be setting a bad example for her daughter.  So she divorced him.

Both of their husbands tried to continue debating and arguing, citing experts and friends and family, who asked if the wives had done enough, if maybe they’d tried more or if maybe they fixed what was wrong with them, the men would finally change.

Both Maria and Jean had the same answer from their guts.  “Those thoughts, ideas and possibilities don’t matter anymore.  I’m done.  I’ve had enough.  I’m not wasting my time in talk anymore.  I love him but I’m done with him.  It’s over.  Maybe I’ll find love somewhere else.”

They both felt a surge of power, confidence and esteem at having acted based on their opinions, gut feelings and desires.  Both had taken charge of their personal spaces and their futures. Both worked hard to make their choice as good as possible for their children.  Both were successful.

The hardest part for Maria was to deal with friends and family who, for their own personal reasons, tried to convince her of what they wanted her to do.  They wanted to judge and debate in order to convince her that what they thought was, indeed, right.  She finally had to tell them that the subject was off limits.  They’d already expressed their opinions.  Now, if they wanted to be with her, they had to stop.

The key to both successful lives was in following the internal shift – the gut that said, “That’s enough!”

Notice, that’s the same step the most successful people take when they have toxic parents, toxic children or toxic relatives.

Are Relentless School Bullies Stopped by Mediation?

I’ve often seen principals, guidance counselors, teachers and district administrators recommend mediation even for relentless school bullies and their targets, even after the bully has taunted, teased, harassed and abused the target for months and the school officials haven’t changed the bully’s behavior by asking, encouraging, begging and bribing the bully. In these situations, the principals finally give up and throw the burden back on the defenseless targets by saying that the kids have to work things out on their own.  In these circumstances, this recommendation is a cowardly abdication of adult responsibility and authority, and it’s totally wrong.

Of course mediation and the weight of peer opinion and condemnation can be effective in some cases.  For example, in situations in which two kids got into it with one time, it’s possible to bring them together and build a bridge of civility and even respect.

But in recommending one-to-one mediation when the school officials have already failed, the officials have taken the third step in converting your targeted child into a victim:

1. The first step was in not protecting the target, in not removing the bully, in not having consequences for the bully and his family the next time the bullying occurred, in not kicking the bully out of school.
2. The second step in converting targets into victims is usually taken in cases where the principal, teachers, counselors and school district administrators have been unable to rehabilitate the bully through asking, teaching, begging and bribing the bully.  They make the target pay the price by removing him from the classroom or by simply looking the other way when the bully acts and then stonewalling and lying to the target’s parents.  They hope the target will be less stubborn than the bully and will agree to suffer in silence.  However, when the bully realizes that he has power, he usually increases his violence because no adult is making him stop bullying and other kids are afraid of him because he can get away with doing what he wants.
3. The third step that uncaring, lazy, weak, inept or cowardly principals take is when they blame the target.  They say, “You must be doing something wrong because the bully’s still picking on you.  Therefore, if you get together and apologize and promise to do whatever the bully wants, he won’t have a good reason to abuse you.  If you can’t make him change, it’s your fault.”  They call that “Mediation.”  That kind of mediation assumes that the target did something wrong, that the bully has good reason to be angry and abusive, and that the bully will stop when the target grovels.  That form of mediation completely ignores the truth that relentless bullies are predators. For whatever reasons – their own pain, their drive for power and position – they will keep bullying until they’re actually stopped.

This approach makes the targeted children feel helpless and that their situation is hopeless.  They’ll be victims for life.  It destroys self-confidence and self-esteem.  It stimulates anxiety, stress, guilt, negativity and self-mutilation.  It starts children down the path toward isolation, depression and suicide. Parents, when principals have gone on weeks and months making excuses why they allow the bullying to continue, they’re telling you that you’re on your own.

• They won’t stop the bully; they’ll look the other way.  They’ll let your child sink or swim on his own in the shark-infested waters of the playground, cafeteria, lockers, hallways, bathroom or bus.
• They don’t care about your child’s feelings or problems.  They either care about the bully’s feelings more or they simply don’t want to deal with a difficult problem.  Don’t let your child entertain self-doubt or negativity.  Don’t give in to stress, anxiety, hopelessness or depression.  Don’t go down that path to helplessness and suicide.  Keep your child’s confidence and self-esteem high.  You and your child can stay strong and courageous; you can stop the bully.
• Encourage your child to maintain his inner strength and move up a staircase of increasing firmness to try to get the bully to look for easier prey.  All tactics depend on the situation, but there are some general guidelines.
  • At the bottom of the staircase we try peaceful, friendly methods.  We ignore it, we say ouch, we ask the bully to stop, we try to deflect it with jokes, we avoid contact.  If that stops the bully, your child wasn’t really dealing with a relentless bully.  If the bully doesn’t stop, if the violence continues, we need to teach our children to push back verbally.
  • If verbal methods don’t stop the bully and the school officials won’t stop the bullying, especially with younger kids, when it’s one-to-one and the kids are the same size, your child must be prepared to beat up the bully, if possible.  Prepare your child with martial arts training.  Of course you must be aware that the older a bully is, the more likely he is to be carrying a weapon.  I’m going to this level because you’ve already failed using every peaceful means you can.
  • I’m assuming that the principal and district administrators have not stopped the bullying while you’ve been talking to them and your child has slowly gone up the staircase.  Of course, when your child hits back those cowardly principals will attack your child because, they’ll say, “We don’t condone violence,” even though they permitted the bully to be violent for months.  And usually, they permitted his friends to pile on by attacking your child verbally and physically or through cyberbullying.  They’ll suspend your child for fighting back.  Arrange for your child to be prepared and happy.  Go to Disney World as if you won the Super Bowl.  If the bullying stops because your child is ready to fight again, it’s worth the trip.
• Since you won’t have legal redress – principals can’t be fired if they don’t stop bullies – your only alternative is plenty of bad publicity.  You’ll need a lawyer and the ear of sympathetic reporters.  Get your documentation together and make it public; minutes of all the meetings with the principal, emails and letters received by the principal expressing your concerns for your child’s safety and containing the minutes of the meetings.  Look for a reporter or station manager who was bullied and not protected when he or she was a child.  They might champion your cause.
• The most important consideration is your child.  Eventually, you want your child to get a good education.  You must increase his strength, courage, character and will.  You want him grow up to look back at the bully and the authorities who didn’t protect him as insignificant.  They were speed bumps in his life that he’s overcome and doesn’t even think about now because his life is so wonderful.  That may mean that you remove your child from the care of school officials who don’t care about his physical, mental and emotional well-being and safety.

By the time the principal suggests mediation, you know you’ve given them too much time and trust.  You’ve been in an adversarial relationship and you didn’t recognize it.  Now you know.  Act wisely and tactically.

If your children are the targets of bullies and school officials who aren’t protecting them, you need to take charge.  With expert coaching and consulting, we can become strong and skilled enough to overcome principals and other officials who won’t do what’s right.  We can plan tactics that are appropriate to us and to the situation.

“How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” have many examples of children and adults commanding themselves and then stopping bullies.  For more personalized coaching call me at 877-8Bullies (877-828-5543).

Stop Bullies: Mothers Get Put-Downs, No Respect

Verbal harassment, bullying and abuse; put-downs, lack of respect and cutting out can destroy confidence and self-esteem.  Disparaging and demeaning remarks; ostracism, backed by righteous, sneering, superior judgments can be devastating to children.  But they’re no less severe when done by adults to adults. A Mother’s Day article in the Wall Street Journal by Amy Henry, “What Cards Never Say on Mother’s Day,” complained about the lack of respect that dedicated, full-time mothers often get from other women, “even after four decades of feminism.”  The article had some suggestions for dedicated mothers who still struggle to get respect from working women.

While the article was accurate in pointing out the problem, I think it totally missed the solution. Bullies have used the put-down tactic forever.  Remember all that cutting out with nasty, sarcastic comments, especially through junior and senior high school?  Girls master this technique and boys wield it effectively also.  If you’re not in the “right” group you’re scorned and shunned relentlessly.  Even current celebrities like Miley Cyrus, Demi Lovato and Taylor Lautner talk about being the targets of this type of bullying in their school days.

Of course putting-down and cutting out rotten.  But it’s not only kids who do it.  As Amy Harris points out, working mothers often give no respect to women who stay home to be full-time mothers of their children.

Don’t waste time analyzing why people put-down others.  That path won’t get you anywhere.  Don’t waste time wanting laws to prevent people from putting down others.  A legal solution also won’t get you anywhere except in the case of public statements about people in certain protected categories.

The real solution lies in you.  When other people don’t respect you, look at the source and the possible consequences.  Don’t take it personally, but also don’t let it go by without saying or doing something in return.

So, what can you do?  First, you have to be strong in your own judgment of the path you’ve chosen.  Being a full-time mother is a wonderful path.  Work is necessary, but for most of us raising children is our most important and fulfilling task.  I hope your children will grow up wise enough to appreciate your dedicated mothering when they’re adults.  Not because you made a great “sacrifice” but because you made a wonderful, life-affirming choice and the children you love could reap the benefits.

Instead of taking other people’s judgments personally, go through the world testing other people to see if they rise enough in your estimation for you to keep them on your island.  I hope you find wanting anyone who puts you down for choosing to be a full-time mother.  Their choice to put-down mothers shows their lack of good sense.  Don’t allow the judgment of people without good sense to be important to your confidence or self-esteem.  Don’t let their judgment cause you self-doubt or negative self-talk.  And don’t let them stay in your life.  Instead, surround yourself with people who champion mothers.

I also said that you shouldn’t let their put-downs pass.  Stopping bullies begins when you understand that real-world bullies don’t take your politeness or minimizing or ignoring them as a sign that you’re morally superior or inviting their friendship.  Relentless bullies aren’t stopped by minimizing, ignoring, begging, bribing or appeasement.  Dedicated bullies take the Golden Rule as a sign that you’re weak and also as an invitation to prey on you more.  Doing nothing when you’re the target of relentless bullies is like holding up a sign saying that you’re a victim.

Almost every woman I’ve ever talked to who was taught by a well-meaning mother that she should feel sorry for the inner emptiness, low self-esteem and inner pain of the nasty girls who hurt them that she should ignore and rise above the catty remarks and hatred, now regrets their passivity.  They feel keenly their lack of empowerment and bear the scars of their supposedly virtuous martyrdom.  They wish that their mothers had trained them to fight back skillfully; verbally or physically.

There are many tactics you might try in response to put-downs; depending on you, them and the situation.  Some mothers form their own cliques of supportive mothers.  Others write responses on cue-cards and memorize them for delivery at the right moment.  Some responses are sarcastic put-downs directed toward the women who don’t appreciate mothers or who aren’t satisfied and even joyous with the opportunity to raise children.  Others merely comment on lives wasted at work.  Others use pity: “I’m so sorry that you’re the kind of person who’s not fulfilled and doesn’t set a better example for your daughter (or son).”

I want to recognize an important truth that we often overlook.  We know that we’re doing the right thing successfully when some people (“jerks) don’t like us and scorn our work and its value.  People who put-down full-time mothers fall into that category.  Don’t care what they think; don’t desire their respect.  Instead, get them off your island and let them know it.

How to Raise a Bullying Teenager: Don't Stop Their Temper Tantrums

The Wall Street Journal had a story on “The rich rolling in armored splendor in Brazil.”  The part I want to emphasize was about a 19 year-old girl who insisted that she have a pink VW Beetle armored.  She wouldn’t settle for another color or another car, like an Audi.  Her father said, that safety wasn't his only concern; "My greatest fear is to see disappointment on my daughter's face."  Now there’s a kid who has abused and trained her father to give her what she wants. Parents are the number one risk factor in raising kids to be bullies.  There are many ways of raising a teenage bully, but one of the sure-fire methods is to give in to temper tantrums; especially if you begin when they’re young.

We’ve all seen parents who give their young children whatever they want when the kids act disappointed or throw tantrums in stores and restaurants.  Those parents are preparing themselves to live with sneering, selfish, demanding teenagers.  They are training their children to be abusive, teenage bullies.

So what should you do instead?  Begin by realizing that your attitudes and perseverance are critical.  Dedicate yourself to doing whatever it takes to give your children a better start in life.

The following approach works for all but the most troubled kids.

• Temper tantrums are normal.  All children are supposed to try every type of behavior to make their parents give them everything they want -- immediately.  There’s absolutely nothing wrong with infants trying temper tantrums.  That’s normal.  When your children become old enough to begin learning other methods to get what they want, your first task as a parent is to show them, lovingly and firmly, that that approach won’t work.  Your second is to teach them patiently what behavior will be more likely to get you to do what they want.
• Teach them civility – patience and politeness.  They’ll get a lot from you – after all, you are a loving parent.  But they’ll get more, although not everything, when they ask nicely.  Of course, some children resist longer than others.  So what?  Be more persistent than they are.
• Don’t get angry; don’t throw a fit in response.  If you lose control, they’ll persist in throwing tantrums because they’ll know they’ll eventually win.  Laugh and be calm and persistent.  Have determination and strength.
• Persevere: Over time, you will train them.  The earlier you start; the better.  Of course, when they’re infants you’ll cater to their demands more.  But as they learn to speak and you can reason and explain more, you’ll shift to teaching them, “That’s not the way you can get me to do what you want.”  Find appropriate and immediate consequences when they throw tantrums in public.
• Your child’s unhappiness is not the most important thing in the world.  Your greatest fear should not be to see disappointment on your child’s face.  You should be much more afraid of sending a spoiled brat out into the world – armored or not.
• If you give in to temper tantrums when the children are young, you’re training them to become bullies.  You’ll soon have teenagers who use tantrums to manipulate, abuse and control you.  You can still use the approach I’ve presented here to stop the tantrums, when your kids are teenagers.  But you’ll be in for a fierce fight because you will already have taught them that they bullying will wear you down – eventually you’ll give in.  That kind of conditioning is difficult, but not impossible, to break.

Remember, your children will show you what it takes to stop them from using their disappointment, hurt feelings and temper tantrums as weapons to get what they want.

Some children will give up temper tantrums easily when they’re young.  They’ll try other methods to get what they want, like reasoning with you or bribing you by giving you what you want in return for your giving them what they want. Other children will fight as if their lives depend on getting everything they want immediately.  Don’t give in while you’re convincing them to try a different strategy – and that not getting everything immediately isn’t the end of the world.

Socializing your children will not only make your life much easier, it’ll help them be successful.  It’s difficult enough to be successful when we act civilized with other people.  It’s much harder to be successful when you’re throwing temper tantrums against teachers, bosses or the police.

Teach your children when they’re young so you can enjoy them when they’re teenagers.  If you let them bully you, they’ll usually become bullies at work and bullying husbands, wives and parents.

You can't Stop Bullying at Work with Employee Satisfaction Programs

Most people believe that happy employees are more productive, treat each other better and give better customer service.  That’s not true. When human resource departments push employee satisfaction initiatives at work, too often they encourage the most selfish, negative and hostile employees to harass, bully and abuse coworkers and supervisors.

Of course, I’m not encouraging companies to mistreat their employees.  But I am encouraging leaders to question the assumed correlation between happiness and productivity, between satisfaction and teamwork.

A recent report in the Harvard Business Review, “Employee Happiness isn’t Enough to Satisfy Customers,” also suggests that there is no correlation between employee satisfaction and customer service in the workplace.

Here’s why.  Usually, mediocre and poor employees and managers are happiest when they work less and are held to lower standards.  They want or feel entitled to whatever makes them happy, but they won’t pay for those rewards by increased productivity.

These people often want to rule the roost.  When they’re empowered by being listened to, they become mean, vindictive and cruel.  They use their power to increase bullying and abuse of the most productive employees and managers, and of people they simply don’t like.

Employee satisfaction programs encourage the most negative, bitter and hostile people to vent their anger and to continue venting forever.  As long as they’re venting, someone will be catering, begging and bribing them.

I’ve seen that time and time again.  So have you.  Think of all the people you work with.  Ask yourself questions about each one individually, “If that person was in charge, what would happen – who are their favorites; what corners would they cut; are they lazy, negative, hyper-critical slackers; are they gossiping, back stabbing rumor mongers; would they try to bring everyone into the team?”

Instead of focusing on employee satisfaction, survey your most productive, lowest maintenance employees and managers.  By “most productive,” I don’t mean only “shooting stars.”  I also mean steady, highly competent employees.  Don’t ask the mediocre or “bottom feeder” employees and managers what would make them happier.

Don’t have HR departments do these surveys; they’ll get lied to.  Use written surveys but don’t pay much attention to them; people expect them but you won’t get the critical people-information you need.  Conduct skillful personal interviews with the right employees to identify the people or departments whose poor attitudes thwart or destroy productivity.

Ask the most productive employees, “What would make you more productive (effective, efficient)?”  Focus on, for example, better operational systems, better technology and better coworkers.

Give your most productive employees and managers what they need to be more productive. The technology and systems are usually straightforward areas.  Critical to your success is constant churning of your poorest employees and managers so the most productive ones can be even more productive.

Ask the most productive employees, “What rewards do you want for being even more productive?”  Give them much of what they want.  Remember, one highly productive employee is worth at least two poor ones.

Usually, you’ll find that the number one desire of highly productive staff is better coworkers, so they can accomplish more and look forward to working with people who also hold up their end of the table.

Don’t cater to poor attitudes.  Stop negativity, entitlement, harassment and bullying at work.

HR usually distracts and detracts from efforts to increase customer service or productivity.  HR tends to focus on surveying and catering to the happiness of all employees, which does not increase customer satisfaction.  HR usually doesn’t survey customers and you don’t want them to.

Focus your own efforts on measuring productivity and customer service.

As a leader, if you say, “I don’t know who my most productive employees are,” or “I don’t want to hurt the feelings of employees or managers that I don’t interview” you’ve just shown that you aren’t doing your job.

Give your best employees what they need or you’ll stimulate turnover of the people you need to keep.

Stop Relentless Bullies and Psychopaths Who Take Advantage of Your Politeness

We all recognize as bullies, brutes (male or female) at work or in our love and family lives who hit people or threaten physical violence.  But more bullies get away with their harassment, bullying and abuse by taking advantage of their victims’ rules about politeness. In her article in the Miami Herald, “It's time to get our behavior under control,” Robin Sarantos uses television’s “House” as an example of rude, inconsiderate, arrogant, discourteous, entitled behavior.  He eats other people’s food, searches his boss’ desk, reads a coworkers email, yells at and blames his coworkers.  And we’re supposed to think he’s funny because he’s a wonderful doctor.

But would you enjoy working with someone like him, who goes into your desk, listens to your private calls, says demeaning things about you, curses, cheats, stabs you in the back and spreads gossip and rumors?  Would you enjoy dating or being best friends with someone like that?

Do you enjoy the family members who come for the holidays or family occasions with their vicious, nasty, jealous tongues?  Do you enjoy exposing yourself to greedy, sarcastic or loud mouthed relatives?

What kind of loving relationship could you have with someone who puts you down, exposes your secrets, harasses you or makes cutting remarks with a smile and a laugh – pretending he’s just having a little fun or claiming that you’re too sensitive or can’t take a joke?

Often, when confronted by their smiling viciousness, we’re confused by the double message and think, “Maybe they don’t know how much what they said hurts,” or “If I say something, it’ll sound whiny or nasty.”  Many of us, when we’re surprised, shocked, baffled and stunned, revert to one of the three primitive human responses: We freeze.  And then it’s too late to protest.  Fear not, those bullies will always give you more chances.

Don’t be blinded by romantic feelings of love, or by family duty, or by your fear of a powerful person at work. Politeness doesn’t stop relentless bullies or psychopaths.  Relentless bullies don’t take your hesitation, politeness and passivity as a kindly invitation to respond with civility.  They take your lack of resistance as an invitation to bully you more.  They’re like jackals that sense easy prey.  The problem is not that they’re ignorant of social conventions: They know exactly what they’re doing: Pushing you around and getting away with it.

How do we know the difference between a relentless, abusive bully and a well-meaning person who stepped on our toes by accident?  It’s easy: Look for a pattern.

Well-meaning people who accidently said something hurtful, feel bad, apologize sincerely, make amends and promise not to do that again.  And they don’t do it again.  The last step is the key one: They don’t repeat the behavior.

Bullies will minimize what they did, or justify their actions by blaming on some fault of ours, or go through many of the steps of apologizing.  But they don’t make real amends and they don’t stop.  When bullies whack us and buy us candy or flowers, they’re simply bribing us to be available the next time they want to whack us.

The initial steps in resisting are easy.  We must react.  We may say “Ouch” or we may ask them nicely to stop.  If they’re well-meaning people, they’ll apologize and they won’t behave that way again.  If they’re bullies, we’ll have to do the more difficult work of being more firm and forceful.  Sometimes we can embarrass them to stop the bullying, but with relentless bullies we have to find real consequences that stop them.

If we ignore or minimize, if we beg or bribe them, if we appeal to their civility and manners, we’re asking to be whacked again.

These smiling bullies and control freaks actually produce more bullying incidents than the overt bullies who use violence.  Stop them or live like a frightened deer while they abuse your mind, heart and spirit.