Stop Angry Obsessing; Start Acting Effectively

Cindy was up again at 2 AM, infuriated at her mother and her older sister.  They were so mean and cruel.  What they’d said and done hurt so much.  It was like she was a child again, subjected to their verbal beatings.  The more she thought of what they had done, the angrier she became.  She couldn’t stop her racing mind from obsessing on what they’d said. She linked the episode yesterday afternoon to the thousands of times she’d felt the same pain and frustration.  She wanted to beat them, even kill them, or never see them again.  But they were her family and she thought she couldn’t talk back or leave them.  She felt frustrated and stuck.

As the rage took her over, guilt and shame started growing.  How could she feel that hateful about her family?  Maybe they really were trying to help her?  The more she tried to get back to sleep, the more she jumped back and forth between rage and guilt.  She hadn’t seemed to make any progress in becoming a better, more spiritual person.

Cindy is stuck in “The Emotional Motivation Cycle.” The episode yesterday was like the key that started her emotional motivational engine.  And the more she thought about it, the faster ands hotter the engine went.

This cycle can be triggered by external events like Cindy’s mother and sister attacking her, or by thoughts and memories of previous episodes of harassment, blame or put-downs.  Once triggered the cycle repeats and builds in intensity and speed until we are taken over by it.  At 2 AM, in a half-sleep state we are most vulnerable to simply watching it run, as if on its own, and take over our minds and bodies.

Stages of typical cycles are:

1. Hurt, Pain --> Frustration --> Anger --> Self-Bullying (Blame, shame guilt) --> Frustration -->
2. Fear --> Run, Freeze --> Self-Bullying (Blame, shame guilt) --> Frustration --> Anger, Fear -->

Of course, the crucial question for each of us is, “What are the repeating stages in our cycle?”  We probably know exactly which thoughts, memories and words will follow in which sequence because we’ve done it to ourselves so many times.

Notice the stage in which we indulge in self-bullying: negative self-talk, blame, shame and guilt; loss of confidence and self-esteem; even suicidal thoughts.

What’s the Purpose of the Cycle? The purpose of the cycle is not really to make us feel angry and bad, even though it inevitably does.  The purpose is to motivate ourselves to make effective action.  Feeling is a tool; make us feel bad enough and we’ll finally break out of the iceberg that traps us and do something so they can’t hurt us again.

The purpose might seem to be to change the behavior of the bullies, but I think a better way of thinking about it is that its purpose is to goad us so that we simply won’t have bullies and their harassment, abuse, nastiness and bullying on our “Isle of Song.”

We may or may not be able to change their behavior.  We must accept that they have free will and they may not stop their toxic behavior.  All we can do is have effective consequences for their behavior and not put ourselves in harm’s way.  If they won’t change, we can’t allow them on our Isle of Song.  We won’t accept their control of us even or especially when they’re righteous.  We won’t be slaves, scapegoats or whipping boys/girls.

The major downsides to the Emotional Motivation Cycle method of self-motivation are that:

1. It can make us too depressed to act.  We make ourselves feel like we did when we were children; all our strength, energy, adult wisdom, determination and skill are sucked out of us, and we feel helpless and hopeless again, like we did when we were children.
2. If we wait until we’re enraged, we’ll explode and do something ineffective that we’ll regret.  We’ll go too far and then repeat the cycle with emphasis on the self-flagellation.  Or our oppressors will change the subject and use our over-reaction to attack us on a different front.

Two responses, often championed in self-help literature, do not work:

1. Stop thinking about it.  However, ignoring the insistent call of our spirit is not effective, and who would want it to be?  Our spirit wants us to do something effective; to stop bullying on our Isle of Song.  Nothing less will satisfy our spirit.  Why should we settle for less?
2. Become more spiritual, understanding, forgiving – act like the Golden Rule requires.  The assumption here is that our unconditional love and perfection will convert bullies and they’ll stop abusing us.  Or we’ll get into heaven faster. That’s simply not true for real-world bullies.  Our spirit knows that also; that’s why it won’t stop bringing us back to the problem.

Instead, I recommend:

1. At 2 AM, wake up so we can be mentally, emotionally and spiritually strong, not weak.  Get out of bed, eat a little chocolate, shower if you need and plan what to do to act effectively.
2. Connect with our spirit’s call and pledge to answer it.
3. Connect with our spirit’s strength, courage and determination.
4. Then we can coach that inner voice to help us by giving us the necessary strength, courage and determination, and by helping create an effective plan.

But what if the bullies won’t like us or will think badly of us? Who cares what jerks and sociopaths think – just stop them from abusing and harming us?  We don’t owe toxic parents or relatives anything, even if they fed us when we were children.  Good behavior is the price for admission to our Isle; blood, especially bad blood, doesn’t get them on our Isle.  Maybe we can even measure our success by how unhappy they are?

Often, the desire to protect our children from obvious, blatant rotten behavior motivates us to break the cycle and stop the abuse.

We can train ourselves to respond to our spirit when the situation is merely an irritation or frustration.  We can develop good habits that function naturally, automatically, easily.  The more we start listening to our inner voice, the more we’ll respond effectively in the moment of an assault or at the first self-hating thought.

You’ll find many examples of these responses in “How to Stop Bullies in Their Tracks,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop Workplace Bullies who Beat you up with the Rules

We all recognize bullies who yell, hit and make nasty remarks.  But how do you stop bullies who use the letter of the rules to gain power by browbeating co-workers and getting them in trouble? For example, in the last two years, Jane had lodged written complaints about numerous employees who’d broken rules.  The result: people looking over their shoulders, fearful and anxious, irritable and attacking each other.  In addition, low productivity, lots of sick leave and high turnover.

To read the rest of this article from The Orlando Business Journal, see: Stop workplace bullies who beat you up with the rules http://www.bizjournals.com/orlando/print-edition/2011/04/15/stop-workplace-bullies-who-beat-you-up.html

Learn what manager Joe did legally to undercut Jane’s bullying and power, encourage bystanders to come forward as witnesses, change the culture of his team and eliminate the high cost of low attitudes. All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Vote Selfish, Narcissistic, Insensitive People off Your Isle of Song

Sometimes things are very clear and straightforward even though carrying them out may be difficult.  But that’s a lot better than not being clear. Rabindranath Tagore, Nobel Prize winning poet, said, “Create an isle of song in a sea of shouts.”  This vision provides clarity about the direction we want our lives – situation after situation. But the process varies with the specifics of our individual situations.

We can begin by protecting the ecology of our Isle of Song.  Just as we wouldn’t allow toxic dumpers, we won’t allow people to trash our Isle in any way.

Therefore, we clear the bullies from our lives and we create space for the right people to come in.  The reality shows also say the same thing, although not so poetically.  “Vote selfish, narcissistic, insensitive, nasty, abusive people off your island.”

Who do we allow on our Isle? People we want close to us and who behave the way we need.

Who do we vote off our Isle? Remove anyone who won’t behave according to our standards.  I don’t mean only bullying spouses.  Our lives become much better when we use this general rule in all situations – with our toxic parents, relatives, adult children, friends, co-workers, bosses.

Physical violence is obvious, so our response is usually emphatic; “Go away!”  But the more covert, manipulative, sneaky, control-freaks are harder to detect.  Nevertheless, the same rule applies.  Test people’s behavior.  If they don’t stop bullying, vote them off our Isle.  Good behavior counts more than bad blood.

Covert, stealthy bullies always try to ram their agendas down our throats – with a smile, a laugh, a good excuse.  They say, “I know better, I’m right, I’m justified.”  Don’t pay much attention to the specifics of each excuse.  Instead, watch for the pattern of who they think is in charge and who casts the determining vote.  If they always want control, we know what we’re up against and we know we must vote them off our Isle.  Begging, bribery, appeasement, understanding, forgiveness, unconditional love and the Golden Rule won’t stop them.

They aren’t friends or even acquaintances, although we can be polite and firm while we’re setting our boundaries.

But what can we do about bad blood if we still feel the need to see those people sometimes? One couple I coached created a wonderful image.  They needed to protect both the physical and the emotional ecology of their Isle from a very toxic adult daughter.  In non-technical terms, the daughter was “crazy.”

She could be sweet one moment, but the next, for no apparent reason, she’d blow up and throw an explosive, attacking, vicious temper tantrum.  She’d loudly curse and blame her parents for how bad she felt or what had happened to her.  It was all their fault, she’d yell, because they wouldn’t do exactly what she wanted them to do, every moment, even if her feelings or what she wanted changed in an instant.  In her rage, she’d even try to hit them.

The parents couldn’t trust their daughter.  Actually, they could trust that almost every time they saw her, the daughter would repeat a life-long pattern without warning or provocation.

The parents felt that they had to protect themselves and their much younger children from the older daughter, but they still felt bound to see the “crazy” daughter sometimes.

The image that worked for them was to imagine a long boardwalk from their Isle of Song leading out to a McDonald’s surrounded by a huge barbed-wire fence.  They could tolerate meeting her out there to have a burger once every three-four months.  But at the first signs of a blow up, they’d leave the McDonald’s, close the gate and their crazy daughter was stuck out there.  She could never get to their Isle and trash it with her emotional garbage.  And they’d never allow her to move back home.

That way, the parents could satisfy both values of seeing their daughter and of protecting the rest of the family.  They removed the interaction from their Isle both physically and emotionally.  That solution fit them.

We may be targets but we’re not victims! There are many situations in which we can fairly easily vote someone off our Isle and never interact with them again.  First dates are a good example.

There are also many situations in which we feel stuck by circumstances and choose to use the long boardwalk method to protect our mental, emotional and spiritual well-being.  We decide to interact with the bullies physically once in a while but we’ll protect ourselves.  We’ll always have a way home that we control.

Also, we’ll maintain an emotional distance.  We won’t take what they say or do personally.  We may be unable to stop them from trashing the ocean far away or trashing their own Isle, but we won’t let them trash our emotional Isle.

Some of these situations might be when we decide to care for bullying, nasty elderly relatives or we choose to continue trying to straighten out a child who isn’t old enough to throw out or we accept a rotten boss in a job we can’t or don’t want to leave or we choose to keep living next to jerk-y neighbors or our child may stay in a school that has a special program even though the officials tolerate bullying.

Again, it’s our choice depending on the circumstance and what we want to do.

The key step in these situations is internal: to keep a spark alive in our hearts.  We know that we’re choosing to endure the pollution and noise for a finite time, but that in the end, we’ll get free and vote those people off our Isles of Song.

We can’t allow the worst of ourselves to trash our own Isle. That image can make clear the next steps in our personal development.

We live up to the standards required for anyone to be allowed to stay on our Isle. We develop strength, courage, determination, perseverance – grit.  We vote the selfish, narcissistic, insensitive parts of us off our Isle until those parts develop better ways of getting the wonderful things and feelings we want in our lives.  We become worthy of our own Isle.

Often that requires expert coaching to replace old, out-dated beliefs, attitudes, feelings and habits with new ones appropriate to our Isle.  With expert coaching and consulting, we can learn to command ourselves.  We can overcome the voices of our fears and self-bullying.

Mom Demands Daughter's Safety from Bully

Theresa Marchetta, Investigative Reporter for Denver ABC-TV station, KMGH-TV reports on the response of the principal of Roxborough Intermediate School, Douglas County, Colorado to a serious case of bullying. “Irene Rockwell reports that her 6th grade daughter, who had been a peer mentor, choir member, A+ student and student body representative, was made to sit in the hallway so she could hear the lessons while the bully was allowed to remain in the classroom.”

“That was four months ago and until the investigative broadcast, nothing was done to remove the bully from school even though there were many further incidents.”

“The Rockwells said they were in constant contact with Ashley’s teacher, school principal Rick Kendall and other school officials, as the bullying continued.  Yet all along, the Rockwells said Kendall allowed the bully to remain in the same class with Ashley.”

"[Ashley] was sitting outside her class for almost 30 percent of the day hearing instruction because she could not sit in class without being tormented and harassed by this kid," Rockwell said.

“Rockwell read the instructions her daughters received from the school, Ashley and Victoria will sit on the north side of the cafeteria and will sit so she is facing the north wall."

“Soon, Rockwell said, the situation escalated from verbal assaults to physical threats.  My husband and I talked about it and quickly decided we'd be calling the police the next day, Rockwell said.”

If you find this hard to believe, see the video and read the article.  Of course, when principals like Mr. Kendall don’t stop bullies, the bullying and violence increases.

Obviously the principal has not resolved the situation effectively.  Why does the target have to be the one to make all the adjustments and the bully get away with the harassment, taunting, abuse and bullying?

The Rockwells will have to work hard to keep their daughter’s spirits up.  Principal Kendall’s approach makes the targeted children feel helpless and that their situation is hopeless.  It starts them down the path to being victims for life.  It destroys self-confidence and self-esteem.  It stimulates anxiety, stress, guilt, negativity and self-mutilation.  It starts children toward isolation, depression and suicide.

Whatever Mr. Kendall’s reasons, excuses and justifications, would you want to pay him to be responsible for your child’s safety?  I wouldn’t.

Oh yes.  Remember that the Colorado legislature is now considering a bill to raise public and private funds to educate teachers in how to stop bullies and bullying.  I strongly support the measure, but it’s a drop in the bucket.  It doesn’t require principals like Mr. Kendall and school district administrators to stop bullies.  And there are no penalties for principals like Mr. Kendall who allow bullies to continue attacking our children.

If your children are the targets of bullies and school officials who aren’t protecting them, you need to take charge.  With expert coaching and consulting, we can become strong and skilled enough to overcome principals and other officials who won’t do what’s right.  We can plan tactics that are appropriate to us and to the situation.

“How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” have many examples of children and adults commanding themselves and then stopping bullies.  For more personalized coaching call me at 877-8Bullies (877-828-5543).

Amy Chua, "The Chinese Mother," is a Bully

Amy Chua’s article in the Wall Street Journal, “Why Chinese Mothers are Superior,” has gotten enough publicity to make her book, “Battle Hymn of the Tiger Mother,” a best seller.  She’s clear that she uses the term “Chinese Mother” to represent a certain way of treating children that may be found in people from many, many cultures. If many people adopt her style of parenting in order to make their children play at Carnegie Hall that would be a shame.  Amy Chua is an abusive bully.

She beats her children into submission and claims that they’ll have great self-esteem as well as becoming successful in the competitive jungle of life because they can accomplish the very few things Ms. Chua thinks are important.

They also won’t suffer from anxiety, nightmares, negative self-talk and depression because they’ll be successful in her real world.  The bullying and beatings will make them as tough as nails.  They’ll wipe out your kids; you lazy, slacking, guilt-ridden, ambivalent, permissive American parents.

Some of her ideas and claims are:

• “What Chinese parents understand is that nothing is fun until you're good at it.  To get good at anything you have to work, and children on their own never want to work, which is why it is crucial to override their preferences.”
• “Chinese parents can order their kids to get straight “As.”  Western parents can only ask their kids to try their best.”
• “Western parents are extremely anxious about their children's self-esteem…Western parents are concerned about their children's psyches.  Chinese parents aren't.  They assume strength, not fragility, and as a result they behave very differently.”
• “Chinese parents demand perfect grades because they believe that their child can get them.  If their child doesn't get them, the Chinese parent assumes it's because the child didn't work hard enough.  That's why the solution to substandard performance is always to excoriate, punish and shame the child.”
• “Chinese parents believe that their kids owe them everything.”
• “Chinese parents believe that they know what is best for their children and therefore override all of their children's own desires and preferences.”

Therefore, she proudly states that never allowed her daughters to:

• “attend a sleepover
• have a playdate
• be in a school play
• complain about not being in a school play
• watch TV or play computer games
• choose their own extracurricular activities
• get any grade less than an A
• not be the No. 1 student in every subject except gym and drama
• play any instrument other than the piano or violin
• not play the piano or violin.”

Why will some people take her seriously? People who think that American culture produces only losers – selfish, lazy, narcissistic, weak, slacker teenagers and adults who will never succeed – will be tempted to improve their children’s test scores acting like Ms. Chua did.  People who enjoy beating their children into submission will be tempted to use her ideas as a justification for dominating and abusing their children.  People who think that China is the next rising super-power and that today’s Chinese children will rule the world and our children won’t be strong and determined enough to stop them will be tempted to channel their children down Ms. Chua’s narrow track.

There’s a grain of sense in what she says, but that grain is covered by a mountain of brutality that will be successful in creating only slaves or another generation of bullying parents, not in creating fully human beings.

What’s wrong with Ms. Chua’s ideas?

• She lives in a kill-or-be-killed world of desperate striving for the most material rewards of success.
• She’s rigid, narrow, and all-or-none with only two possibilities.
• She allows only a few criteria for success – Stanford or Yale, violin or piano, maybe ballet.  I assume only one or two acceptable careers like lawyer or professor.
• She assumes that there are only totally slacking children (Americans) or totally successful children (with “Chinese Mothers”).  If you give children an inch, they’ll become complete failures.
• She assumes that there’s only one way to get children to work and succeed.  Because no children want to work at the right subjects, you must beat them into submission physically, verbally and emotionally.
• She thinks that the only way her children can be successful and happy and honor their parents is to be champions at her approved activities.
• There’s almost no joy in their lives.  Yes, there’s a moment when her daughter masters a difficult two-handed exercise.  But the best that the rest of life holds is the thrill of victory and success at winning.  There’s no possibility for joy in doing activities that thrill your soul and uplift your spirit.

Ms. Chua has only one value – compete and defeat; win at any cost. This is a great and necessary value.  It has made our society the first world.  But if when the only value, when she ignores all the other equally great and necessary values she becomes inhuman – a barbarian, a torturer, no better than a Nazi or Communist or Fascist.

No wonder she’s aghast at all the personal attacks.  She may be a brilliant law professor and accomplished writer but she’s completely out of touch with the world’s great traditions championing other values like great character, individuality, liberty, self-determination, love, beauty, compassion, spirituality and human connection.  That’s why people take it so personally.  Ms. Chua is attacking our most cherished values; cherished for good reasons.  These values make us human in our most fundamental American, western ways.

Ms. Chua represents inhumanity justified by Darwin and Marx.  She represents a revival of B.F. Skinner’s way of raising his daughter in a “Skinner Box,” as if she was a pigeon.  When she grew up she sued him.

A better approach:

• Have you observed your children individually and carefully?  One approach does not fit them all.
• Which children need you to provide more structure and which will be dedicated and determined on their own?  Which children respond better when they’re encouraged and which respond better to having their imperfections pointed out?  This is where expert coaching is helpful to design approaches that fit you and each child.
• What are your children passionate about so they become energetic and determined on their own?  Are following an artists path, playing the oboe, writing “silly” stories like “The Little Prince,” learning to program computers, studying bugs and strange sea creatures, mastering any sport, being a person who inspires others to be the best they can be, dedicating yourself to raising independent and creative children living rich and full lives, being a craftsman who makes great pianos or violins, coaching basketball teams at “minor schools” like University of Connecticut or UCLA to set winning-record streaks, being entrepreneurs like Bill Gates or Steve Jobs, making movies, loving children and a thousand other endeavors worthwhile to you?  How can you encourage and nurture your child’s dedication and skill in those areas?
• Character is critical.  All of the world’s great literature points to the deficiencies of social climbers, bureaucrats and people whose only focus is to win at all costs.  What would Ms. Chua have created if she could have gotten her hands on the children who became, for example, Harriet Beecher Stowe, Charles Dickens or Alexander Solzhenitsyn?  Or great figures in the world from Joan of Arc, Hildegard of Bingen and Mahatma Gandhi to Martin Luther King Jr. or Aung San Suu Kyi, to name only five of thousands.
• Don’t be a victim of your parents’ ideas about what constitutes success and how to achieve it.  You can give your children the tools of the mind, will and spirit and let them create their own lives that they’ll love.

By the way, Ayalet Waldman wrote a somewhat tongue-in-cheek response in the Wall Street Journal, “In Defense of the Guilty, Ambivalent, Preoccupied Western Mom.”  In part she defends her children’s choices and her catering to those choices.  In part she also defends her selfish desires to discourage her children when their activities would inconvenience her.  That’s not the answer either.

All of the poles in this discussion are the wrong places to be – being a wimpy parent or an uncaring, selfish parent or a brute.

Instead, find the fire in your children and feed that fire.  Help them become skillful and competent in areas that matter most to them.  Help them create a life that’s uniquely theirs, not one you think is proper or best for them.

Why do I say that Ms. Chua is abusive and a bully?  Let’s review – what do “Chinese Mothers” and bullies have in common.

• Bullies and “Chinese Mothers” don’t care what you think or how much pain you feel.
• Bullies and “Chinese Mothers” can do what they want to you and you’d better like it.
• Bullies and “Chinese Mothers” are right and righteous.
• Bullies and “Chinese Mothers” are the best because they’re the winners in life.
• Control-freak bullies and “Chinese Mothers” beat you into submission for your own good.
• Control-freak bullies and “Chinese Mothers” isolate you and make you dependent on them.

My conclusion is that if it looks like a bully, if it acts like a bully and if it feels like bullying then it’s a bully, even if it calls itself “Mommie Dearest.”

Stop bullying cliques at work

In the last post, we analyzed the tactics bullying cliques typically use and 10 common reasons why people form or join hostile, predatory cliques at work. Both men and women form and join cliques, even through their tactics are often different.  These predators verbally, sexually and physically harass and abuse both men and women.  They sabotage performance.  Don’t be surprised to learn that women prey on other women in the office – you’ve seen the evidence through elementary school, junior high school and high school.

What can you do if:

• You have a pattern of being bullied all your life?
• You’re a target?
• You have a chance to join such a pack of jackals and are afraid to refuse because you might get attacked?
• You’re a bystander and your heart goes out to a victim?

Bullying, cutting-out and creating and attacking scapegoats comes from a deep place within us and is found in almost all cultures, places and times.

Sometimes you can see that the person on the receiving end has done many things to offend almost everyone else.  But let’s put that situation aside for this post and focus on all the rest of the times when the person being cut out or attacked has been okay and the problem is the group that attacks their scapegoat.

If you’ve been bullied all your life, you have a problem that you’ll have to solve before you can deal effectively with a bullying clique.  Even if you haven’t done anything wrong to the pack of predators, you’re wearing a neon sign: "Kick me."  Lions, wild dogs and sharks can see who the weak and vulnerable ones are.  Bullies can too.  You’ll have to change your attitudes and beliefs so you’ll have a different sign: "Don’t mess with me!"  Let’s also leave this situation for another post.

Many people hope to stop cliques of bullies by analyzing why they do it and then using their understanding to design solutions.  Don’t waste your time.  You know why some people find others to pick on.  That catalogue of reasons is enough.

Management training rarely works.  Textbook and educational approaches – we’ll talk and I’ll show them why it’s wrong and they’ll see the error of their ways and become caring – rarely work.  They won’t stop bad behavior that’s driven by underlying emotions.

Predatory behavior by packs isn’t driven by intellectual reasons, it’s driven by emotions.  Of course the perpetrators can find reasons to justify their behavior, but they don’t do the behavior because of the reasons.  They do the behavior because of their own emotional needs and then they try to cover up the ugliness with a pretty picture of justifications.

Ignoring the problem or begging, bribery and appeasement simply reinforce low attitudes and behavior at all levels.  A major part of the problem are conflict-avoidant leaders, managers and co-workers who think that if we all talk nicely to each other or try to make bullies happy, they’ll stop bullying cliques.

Some real-world, stepwise approaches are:

• Make efforts to be friendly in practical ways, in order to give them a chance to change – without doing anything immoral, illegal or odious.  Bring pizza and donuts.  Cover for them when they need help.  Socialize with coworkers.
• If they continue targeting you (which they usually will), get help to develop tactics to isolate the ringleaders or get them fired.  The key goals are: separation and isolation.  Terminated is better than transferred, because transferred means that you’ve helped them create another bully-scapegoat situation.  How nice is that?
• Get firmer and firmer.  Don’t threaten or share your tactics with them.  Get an attorney to advise you about local laws.  Get allies – HR and managers rarely want to be involved, but give them one chance.  Document, document, document.
• If you have a chance to join such a pack of jackals and are afraid to refuse because you might get attacked, you have an integrity choice to make.  Do you want to live in fear or do you want to win a workplace war?
• If you’re a bystander and your heart goes out to a victim, you have another integrity choice to make.  Often, if you help a victim, the victim won’t help in return.  Be prepared to act alone, if necessary.

Of course, individual coaching will help you design tactics that fit your specific situation.

The strong and clear voice of an outside consultant and coach can change these behaviors or empower managers and staff to remove these bullies.  I’ve often helped companies and even non-profits and government agencies create and maintain behavioral standards (team agreements, ground rules for professional behavior) that promote productivity.

As I show in my books and CDs of case studies, “How to Stop Bullies in their Tracks” and “Eliminate the High Cost of Low Attitudes,” bullies are not all the same, but their patterns of behavior, their tactics, are the same – whether they’re men or woman.  That’s why we can find ways to stop them.