Jane’s 5 year-old daughter, Jenny, had been tormented for months by a bully in her class.  Even though the bullying girl was the same size as Jenny, she repeated took whatever Jenny was playing with, shoved Jenny down repeatedly and often pulled her clothes and hair. Jane had told her daughter that physical violence was never the answer.  Jenny should never sink to a bully’s level.  Also, the incidents were no big deal, the bully was probably bullied at home and didn’t know any better, Jenny should rise above and be the better and nicer person, Jenny should try to play nicely with the bully and make friends with her by giving the bully her toys, and to tell her teacher when incidents occurred.

The teacher talked to the bully but never stopped her behavior.

Eventually, one day, the bully grabbed a toy from Jenny and scratched her face.  In a fit of anger Jenny pushed the bully down and scratched her face really hard.  The bully backed away and cried.  The teacher was outraged at Jenny’s retaliation, sent her to the principal’s office and had Jane called.

What should Jane do?

First, what Jane did was to be very apologetic to the principal and teacher on Jenny’s behalf and then verbally chastise her daughter in the principal’s office for fighting back.  Fortunately for Jenny:

Jane illustrates how well-meaning parents can be the number one risk factor in converting targets into victims.

What would I recommend Jane do instead?  Should kids like Jenny ever fight back?

  • Jane should direct her anger at the teacher and principal who hadn’t protected her daughter from a bully.  Actually she should have been doing that all along, not simply after this incident.  She should have made repeated complaints, in writing, up the chain of responsibility of the school districtSchools can create effective stop-bullying programs.
  • She should have found out if other kids were being bullied at the school.  She should have rallied those parents, contacted lawyers and gotten the media involved in publicizing the do-nothing principals and district administrators who are a major factor in bullying-caused suicides.
  • If I were Jenny’s parent, I’d take her out for ice cream or an even bigger treat.  I’d congratulate her on successfully defending herself.  I’d tell her that she’s probably going to have to hurt the bully once more because many bullies are boundary pushers.  The bully will probably try her old tactics once more to test Jenny’s courage, determination and resolve.
  • I’d tell her that as she grows older, I’ll teach her how to fight back verbally and that if she learns verbal martial arts, she may not ever have to use physical methods.  But I’d see that she learns these also.
  • I’d also tell her that her teacher and principal are cowards and jerks.  They don’t protect targets from predators under their care.  A 5 year-old can understand that.  So Jenny should just be quiet and nod when they lecture her, and she should ignore what they say.  If niceness doesn’t stop bullies, then Jenny should get me involved and if the authorities won’t protect her, she must use force.

When harassment, bullying and abuse are tolerated they don’t remain isolated incidents.  Instead, bullying rapidly becomes a generally accepted pattern at a school or a districtWhen adults don’t fulfill their responsibilities, bullies realize they have the power to do whatever they want.  Other kids get lured into bullying or become bystanders instead of witnessesBehavior settles to the lowest common denominator.

Begging, bribery, appeasement, understanding, forgiveness, wishful thinking and the Golden Rule don’t stop bulliesUnconditional love of bullies doesn’t stop their behavior.  Relentless bullies are predators.  Kindness doesn’t stop them; they misinterpret our kindness as weakness and an invitation to harm us more.

I’ve been interviewed many times on radio and television programs.  Almost every woman who has interviewed me was a Jenny whose mother told her to take the high road and never fight back, verbally or physically.  But unlike Jenny, they grew up being “nice girls.” Now, they wallow in negative second-guessing and self-doubt, and a little depression and defeatism because they never learned how to protect themselves.  Now, they bear some anger toward their mothers.

They’re also unable to stop bullies at work or to teach their children how to stop bullies in school.

But they’re all eager to learn how to stop bullies and how to make school officials protect their children, whether they want to or not.

For some examples, see the case studies in “Parenting Bully-Proof Kids,” the companion book to “How to Stop Bullies in Their Tracks,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Here’s a new slant on the cluster of suicides of four teenage girls from Schenectady High School, New York, that was stimulated by abuse and bullying in school and a war-zone environment outside school. Instead of working together to transform the school and the neighborhood environment, Rev. Veron House, pastor of the Life Changes World Ministries in Schenectady, and school superintendent, Eric Ely, are arguing over who was to blame and who should be responsible for fixing the problem.

Rev. House has been quoted as saying, “This is not a community problem, this is not a church problem, this is a school problem, and this is becoming a school epidemic because everyone that has done this is from Schenectady High."

On the defensive, Superintendent Ely responded, "We're not the parents of these children.  We have them a third of the time, parents have them two thirds of the time. We're going to do everything we can to keep it from happening. But ultimately, when a child goes home and takes their life, there's not a whole lot a school employee can do about that."

Who’s right?  Of course both of them are right.  But facing each other with finger-pointing makes both of them wrong.

The useful question is not who’s to blame and who should be punished, the people in the neighborhood or the principal and teachers in school.  The better question is how to bring people together after numerous and tremendously painful deaths, in order to create a community that simply won’t tolerate hate and violence in the school or on the streets.  Here in Denver, after the massacre at Columbine High School, it has taken 10 years for that healing spirit to become evident.

This question is not new.  The difficulty of establishing a safe and functional communal life after multiple, horrible deaths has been part of human struggles since the beginning of time.  For example, we see the same struggle in the families of Romeo and Juliet.

Even further back, the same subject and a wise solution are described in graphic detail in the three tragedies called the Oresteia, written by Aeschylus in 458 BC.  In the Agamemnon, the Libation Bearers and the Eumenides, the murders are for different reasons than in Schenectady and Columbine High School, but the end effect is the same.  Violent death rips apart the fabric of a community and people struggle with what to do.

Why do I bring up literature that’s 2,500 years old?  Because the violence of today has also been faced by people in all cultures, times and places, and we have recorded the approaches that only lead to more pain and also the wisdom that points the way to solutions.

Aeschylus shows that the age-old solution – pointing fingers, apportioning blame, imposing punishment, retribution and vengeance – only drives people into separate, warring camps and perpetuates the cycle of violence.  He also shows that only after the people involved have come together, having been transformed by the intense pain and suffering that everyone feels underneath their defensive and hostile poses, can they dedicate themselves to change the environment together.  One line from the tragedy is, “We must suffer, suffer into [wisdom].”

As community leaders, Rev. House and Superintendent Ely are failing in their responsibility.  Instead of analyzing and parsing out the blame, they must lead the community to come together to create a new spirit that will neither tolerate harassment, bullying and abuse at school nor the street violence that requires police and metal detectors at school doors.

Until Rev. House and Superintendent Ely rally a core of outraged students and parents to rid the area of violence, there are no tactics, plans and skills that will help them.  I’d expect Rev. House to know how rituals for painful grieving can transform the hearts of his parishioners into wisdom and determined action.  Only after they have united resolutely to clean up the school and the neighborhood, will expert tactical advice and guidance be productive.

Carl loved the title of “Mr. Negative.”  He was proud of being smarter than anyone else and thought his put-downs were funny.  No matter what you said, he would disagree, counter it or top it.  His personal attacks, sarcasm and cutting remarks could bring most people to tears.  He could create a tense, hostile workplace in minutes. He could bring a brainstorming or planning meeting to a halt by finding fault with every suggestion or plan, and proving that nothing would work.  He was convinced that his predictions were accurate and more valuable to the team than the frustration and anger he created.  On his team, sick-leave and turnover were high, while morale, camaraderie and teamwork were low.  Productivity was also low because most people wasted a huge percent of their time talking about Carl’s latest exploits.

What can you do?

In this case, his manager had heard me present “How to Eliminate the High Cost of Low Attitudes” at a conference, and had brought me in as a consultant.  She wanted me to help her create a culture that would be professional, retain high quality staff and be much more productive.

Why did his manager, Jane, bring me in, instead of simply evaluating Carl honestly and having consequences leading to demotion and eventual termination if he didn’t change?  Jane thought that:

  • Carl was bright and expert enough in his specialty that she was afraid of losing him.
  • If she was a good enough manager and learned to say the magic words, Carl would straighten out.
  • Her hands were tied because Carl was a long-term employee in a government organization.

Coaching helped Jane see that she was victimizing the rest of the team by giving in to her fears and helplessness.  Carl was verbally abusive and emotionally intimidating.  And he was subtly manipulative because he had a soft voice and a smile on his face while he sarcastically cut his co-workers to ribbons.  She saw that if she continued to give in to her fear of losing Carl, she’d lose her reputation and position because her team would mutiny or quit.

Despite these insights, Jane remained a conflict-avoidant manager.  She would allow the team to act, but she wouldn’t lead the way.  Therefore we worked around her.

I helped the team create a set of behavioral expectations for individual professional interactions and for team meetings.  It was no surprise that the list did not included any of Carl’s behaviors, that his behaviors were specifically prohibited and that the list of appropriate behaviors contained the opposite ones Carl had been bullying coworkers with.

The rest of the team voted to accept the code of professional behavior.  Carl said he’d sign but he wouldn’t change his behavior.  He’d been Mr. Negativity as long as he could remember and didn’t think he could change.

That seemed like an impasse.  No one wanted to waste a lifetime waiting for Carl to go through therapy, especially since he didn’t want to change anyway.  I helped the team realize that Carl had no reason to change.  There were no adverse consequences to him if he kept doing what he was doing.  The team needed some leverage.

Since the manager wouldn’t act on her own, the rest of the team took a bold step.  They told Carl that they wouldn’t tolerate his hostility and the tension it caused.  They said that they’d remove him immediately from any meeting in which he started his negative putdowns.  He laughed nervously, thinking they’d never really do that.  He still wouldn’t accept that his behavior was so hurtful and despised.

At the next meeting, of course, Carl was negative as usual.  He was shocked when the rest of the team immediately stood up and told him to leave.  He sheepishly did, with a parting shot that they’d never come up with a good plan without him.

He was wrong.  They did develop a good plan to deal with the problem they’d been working on. They also gave him his assignment within it.  They told him that people who weren’t at meetings must be happy with the tasks assigned to them.  Carl was outraged and protested.  He looked for support from anyone on the team, but everyone was against him.  That also stunned him.  They told him that they were following the team’s behavior code.  He could play according to the rules and take what he got or leave.  They also told him that he could be very likeable when he wanted to and they’d be glad to be on a team with the “likeable Carl.”

It took two more meetings at which Carl was asked to leave, before he began to change.  It was amazing to all of them, including Carl, that what he thought was a life-long pattern, changed when enough leverage was applied.  He really did like what he did and he also had wanted to be liked.

This example is over the top in many ways.  But I have a question for you: Did the rest of the team bully Carl or were they right in voting him off their island when he was an abusive bully?

One general lesson here is: “When the legitimate authority won’t act and, therefore, leaves a power vacuum, the most hostile and power-hungry people usually fill it.  Your task is to fill it with the best behavior instead.”

There are many other ways to solve the problems that the Carl’s of the world cause at work and at home.  A stronger manager would have done it by herself.  Jane obviously had problems as a manager and wouldn't step outside her comfort zone to solve them.  Her boss soon took appropriate action.

It’s also a different matter if the negative person is the manager or boss.  There are many other problem behaviors that can be resolved with the Behavioral Code approach.  In other blog posts I’ll cover those bullying situations at work.

Please tell me your story so I can be sure to respond to it.

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AuthorBen Leichtling
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According to numerous reports, a teenager was bullied at West Middle School in metro Denver.  The boy had pencils, markers and a calculator taken; he was called fat; he was called “gay” because he was involved in musical theater; because he was from musical theater, he was called a “Nazi.”  Eventually, he tried fighting back against his tormentors.  But he wasn’t big or strong enough and was beaten severely.  He suffered a broken collar bone and head injury.  The published picture of him is self-evident.  Now that the case has become public, the community is in an uproar and the Cherry Creek School District has responded by expelling the bully.  The bullied boy has reported that the bully threatened to beat him more when he returns.  Three other students, who also threatened to beat up the victim, have been required to sign contracts that they won’t harass the boy.  That’s nice of the school district to go that far. Of course the legal wrangling will go on for a long time.

There’s so much to say about this example of hostility, abuse and brutality.  I want to comment on only a few areas.

The adults failed.  Whether they blame the legal system or say they didn’t know; they failed. Since the severe beating happened at the end of November, don’t you think that every student in school knew what was happening? 

The parents of the bully and his collaborators failed.  They are supposed to know their children’s character and to stop their children’s bullying.

The teachers failed.  They are supposed to know who torments, abuses and bully’s another student and they are supposed to stop it.  They allowed a hostile, abusive environment to continue.  If the typical educational approaches don’t work rapidly, they are supposed to intervene in other ways.

The principal failed.  The principal is supposed to set a tone of zero tolerance.  The principal is supposed to be courageous enough to cut through the legal red tape and somehow stop bullies.  If the teachers don’t stop it, the principal is supposed to stop it and then get rid of those cowardly and/or ignorant teachers.  The worst beating happened at the end of November and the principal did nothing effective for three months until the story became public.

The administrators in the school district failed.  The administrators are supposed to be courageous enough to cut through the legal red tape and somehow stop bullying.  If the principal doesn’t stop it, the school district administrators are supposed to step in and then get rid of that cowardly and/or ignorant principal.  The worst beating happened at the end of November and the district administrators did nothing effective for three months until the story became public.

How can we hold up these teachers, principal and school district administrators as models for children?  They have failed as models.  Despite, or maybe because of, their colleges and universities, their degrees and certifications, their possible expertise in some course matter, they have shown themselves to be ignorant or cowardly or inept or all three.  They have failed the public trust and are unfit to be teachers, principal or administrators.

They should not be allowed to hide behind a poor legal system.  We all know that there are schools in the most violent locations in which courageous administrators, principals and teachers bullying.  And they do it in the face of the same.

The 14 year-old boy who was bullied has shown himself to be courageous.  He has succeeded.  At first he did what we all try to do.  We try accommodating in hopes that the bully will move on.  We ask bullies to stop; we take the bullying; we try to understand what lousy home lives we think bullies must have; we try to rise above it.  These tactics may stop many kids who are temporarily trying on bullying to see what it feels like, but those tactics don’t stop dedicated, relentless bullies.  They are not effective for teaching children to stop bullies at school.

Eventually that boy fought.  I say he succeeded because, even though he was severely beaten he did what was necessary to try to stop his tormentors.  He lost the fight but he emerges as the one person who is not a coward in this affair.  He can hold his head up high all his life.  He can keep his self-esteem.  He can judge the adults as cowards and failures.  I hope he is resilient enough to bounce back  and continues to resist to bullies the rest of his life.  I hope that when he becomes an adult with more choices, he creates a personal life that is bully-free.  Sometimes, a tormented teen can fight back and win – as in the case of the “Teen acquitted in punch.”

Of course, bullies will always exist .  America is not unique, nor are we the worst people in the world.  We are outraged and we will try to make better systems.  And more important, we still must train , seek and hire people who can act effectively, no matter how poor the system is at any moment.  And we must educate and prepare individuals to be as courageous as that 14 year-old boy.

Among other places, this story was carried by the Denver Post (Bullies called teen “Nazi” and “gay”), 9news (Student says he was bullied, beaten because he’s German), the Denver Channel News (Boy: School Bullies Harassed Him Because Of German Ancestry) and the Denver Post Neighbors Forum (Article Discussion: Cherry Creek teen may face bully in court).

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AuthorBen Leichtling
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