'How-to' methods often miss out on crucial step

Most self-help literature focuses on the last step of a sequence – on how to do something better.  That’s why self-help books and workshops have titles such as “How to …” or “Best practices for …” Knowing what to do and how to do it better are important.  But that’s usually not the problem.

To read the rest of this article from the East Bay Business Times, see: ‘How-to’ methods often miss out on crucial step http://www.bizjournals.com/eastbay/stories/2005/07/18/smallb5.html

More often, the problem is the prior two steps before developing the skill: Developing the will to do something and then actually doing it.

I divide developing the will into two areas:

• The mindset – Developing effective attitudes and beliefs to get started, and developing the will to treat all excuses and obstacles as just speed bumps.
• The “heartset” – It means two things: Developing the determination, grit and tenacity to stick with it; and using the same emotional power we’ve utilized when we’ve relentlessly pursued something we’ve wanted, no matter how discouraging the voices, difficulties or obstacles.

The “how-to” steps for learning or improving skills usually are straightforward.  People often already know what to do before they read self-help books.

For example, learning to strike up a conversation with a stranger at a conference is a big fear for many people.  The how-to steps are well known: see the whole article for description.

Many people already know these steps – but just won’t put them into practice.  So they must develop their mindset and heartset in order to implement a potentially effective plan.

Most people have a litany of excuses for why they simply can’t get started or persevere.  Some of the most frequent excuses are: see the whole article for description.

People with these excuses aren’t stuck because of a lack of skill.  They haven’t gotten to the point of improving skills yet.  The real problem is that they’re stuck with poor mindsets and ineffective heartsets – stuck in past failures, being hypercritical of themselves, needing to be right, or feeling that each moment is life and death.  Sum that up as fear, perfectionism, laziness or inertia – real or imagined.

Particularly for managers, the proper mindset and heartset are crucial to overcoming poor time management, negating the fear of giving honest evaluations and not being overwhelmed by too much pressure.  Appropriate mindset and heartset are crucial in areas that can’t be squeezed into a how-to method any fool can follow – like leadership.

Appropriate mindsets and heartsets also are critical for people who want to lose weight and stay in shape.  Most people know exactly what they need to do: Eat less, eat better, work out.  But they have many good reasons why it’s too difficult.

Coaches can help you learn these skills and make you accountable for taking certain actions.  A good coach can also help you get past the mindsets and emotional blocks that have inhibited your resolve and perseverance.

Focus on the step that’s been an obstacle for you, and focus people you manage on the crucial step for them.  Until you develop appropriate and effective mindsets and heartsets, the how-to training won’t be effective.

To get the help you need, call Ben at 1-877-828-5543.

Moments of Choice from Captain Chesley Sullenberger's Childhood

My last post focused on children, teenagers and adults facing moments of choice when they’re targets of or bystanders-witnesses to harassment, bullying and abuse.  People who repeatedly turn away from that call to step up usually develop terrible long-term consequences including increased stress, insecurity, discouragement and depression; increased blame, shame, guilt and negative self-talk; and loss of self-confidence and self-esteem. The valor of Captain Chesley "Sully" Sullenberger focuses us on a different but just as critical a set of choices our kids and teens face as they grow up.

In a Wall Street Journal article, Jeffrey Zaslow, co-author, with Captain Sullenberger, of his book, "Highest Duty: My Search for What Really Matters," Captain Sullenberger faced a number of difficult situations when he was growing up.  He responded to these moments with powerful choices that led him to be prepared to act effectively in the moment when both engines of his Airbus A320 on US Airways flight 1549 went out and he ditched the plane safely in the Hudson River.

Sullenberger’s choices did not begin when danger was thrust on him; they began when he prepared himself for the dangers of real-life, long before he developed his flying skills.

His youthful choices led him to develop the character and skill he needed when a moment of truth was thrust upon him and lives were at stake.  Some of the choices he made long before he captained that flight:

1. Act when someone is helpless in the face of danger.  For example, when he was 13 he watched the news about Kitty Genovese, a New York woman who was stabbed to death while her neighbors ignored her screams and didn’t even act to call the police.  Sullenberger decided then “that if I was ever in a situation where someone such as Kitty Genovese needed my help, I would choose to act.  No one in danger would be abandoned.  As they’d say in the Navy: ‘Not on my watch.’”
2. Work hard to protect people’s lives; don’t be a bystander.  Sully says that after his “father killed himself in 1995, ‘His death had an effect on how I view the world.  I am willing to work hard to protect people’s lives, not to be a bystander, in part because I couldn’t save my father.’”
3. Accept what’s happening and work to better the situation.  After their struggles with [his wife’s] infertility and the arduous journey of trying to become adoptive parents, Sully says, “The challenges [we] faced made me better able to accept the cards I’ve been dealt.”
4. Be prepared.  Study how things can go wrong and plan ahead to overcome potential problems.  In order to see what went wrong and to figure out what to do better, he examined many plane wrecks in person and read many transcripts of cockpit vice recorders taken just before crashes.  The lessons he chose to learn: “Be vigilant and alert.”  He saw that Charles Lindbergh’s “success was due almost entirely to preparation, not luck.”
5. Develop the right mindset.  He says, "In so many areas of life, you need to be a long-term optimist but a short-term realist… You have to know what you know and don't know, and what your airplane can and can't do in every situation."
6. Sacrifice lower priority goals for more important ones.  "By attempting a water landing," he says, "I would sacrifice the 'airplane goal'—trying not to destroy an aircraft valued at $60 million—for the goal of saving lives."
7. Compartmentalize.  Focus on the immediate task; don’t be distracted by extraneous thoughts.  “Sully says his family did not come into his head. ‘That was for the best. It was vital that I be focused; that I allow myself no distractions. My consciousness existed solely to control the flight path.’”

Captain Sullenberger is justly praised for what he did as an adult on the day he saved 155 lives.  And I see a hero in the 13 year-old boy who started and continued to make wonderful choices in response to the difficult situations he faced; preparing himself for the moment when the duty to respond was thrust on him 40 years later.

We never know how many lives will be on the line when our call to action comes; we must develop the will and also the skill so that we can respond effectively.  We must also prepare our children to recognize and respond successfully when their calls to higher duty come.  Facing bullies or witnessing bullying is only one of those situations.