Catering to a few troublesome workers can backfire

It’s natural to respond to employees going through personal crises or enjoying tumultuous events, such as marriages and births. But have you volunteered to serve as therapist to some of your most troubled employees?  If so, have you asked the rest of your staff if they like your new role?

For example, Joe spent much of each day talking with people on his large team about their personal problems.  He thought his tender ministrations could turn anyone into a stellar performer.

To read the rest of this article from the Denver Business Journal, see: Catering to a few troublesome workers can backfire http://www.bizjournals.com/denver/stories/2008/04/14/smallb3.html

Joe was proud that he was a caring, people-person; a friend.  He wasn’t an insensitive, bullying, abusive, slave driver.  He wanted his team to be a family.  He expected success as a result of his people-centered approach.

However, I saw that it was the same few unprofessional performers who always needed Joe’s support and care.  For example:

• Jane lacked emotional control and blew up if she was ever asked to meet deadlines.
• Chuck always made sarcastic, personal comments about anyone who performed well.
• Bob was a negative, hostile, controlling and defensive bully.
• Joan was a smiling, manipulative, gossiping, backbiting rumor monger.

These four had chronic problems that spread their unprofessional behavior and prevented high-performance.  They weren’t solid performers who maintained their professional demeanor and productivity despite being distracted by joyous events or suffering from personal turmoil.

Joe had created a culture of entitlement.  He had to micro-manage them for them to be even a little productive.

Most of the solid performers still on Joe’s staff were looking to leave.  They felt harassed, stressed, abused and abandoned while he was doing therapy on those four underperforming employees.  Joe’s peers thought he should be reprimanded because his department was a bottle-neck.

Joe finally saw his problem and moved to fix it.  Over time, through evaluations for both productivity and behavior, he held everyone on his team accountable.  Despite the chance Joe offered them, three of the needy people did not begin to produce better or stop infecting the rest of the team.  They continued to drag down the behavior and performance standards of the team.

Typically, when people have been given many special privileges, they sue when they stop getting catered to.

However, in this case, Joe got some gifts; one of the people needed the job and started performing, two left of their own accord because the environment had “turned hostile,” and only one had to be terminated.  That person sued because of Joe’s “harassment.” But Joe had acted and documented appropriately and was vindicated.

Joe is unusual.  Most rescuing meddlers don’t change.  They’re addicted to the meddling role.  Similarly, most passive-aggressive or conflict-avoidant managers don’t change.

Re-read your job description: It probably doesn’t ask you to victimize most of your staff by catering to the emotional and psychological needs of a few people in the workplace.

Remember what Mr. Spock, from the original Star Trek, said, “Don’t sacrifice the many for the sake of the few.”  Mr. Spock was always right.

Learn what you can do to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Stop Angry Obsessing; Start Acting Effectively

Cindy was up again at 2 AM, infuriated at her mother and her older sister.  They were so mean and cruel.  What they’d said and done hurt so much.  It was like she was a child again, subjected to their verbal beatings.  The more she thought of what they had done, the angrier she became.  She couldn’t stop her racing mind from obsessing on what they’d said. She linked the episode yesterday afternoon to the thousands of times she’d felt the same pain and frustration.  She wanted to beat them, even kill them, or never see them again.  But they were her family and she thought she couldn’t talk back or leave them.  She felt frustrated and stuck.

As the rage took her over, guilt and shame started growing.  How could she feel that hateful about her family?  Maybe they really were trying to help her?  The more she tried to get back to sleep, the more she jumped back and forth between rage and guilt.  She hadn’t seemed to make any progress in becoming a better, more spiritual person.

Cindy is stuck in “The Emotional Motivation Cycle.” The episode yesterday was like the key that started her emotional motivational engine.  And the more she thought about it, the faster ands hotter the engine went.

This cycle can be triggered by external events like Cindy’s mother and sister attacking her, or by thoughts and memories of previous episodes of harassment, blame or put-downs.  Once triggered the cycle repeats and builds in intensity and speed until we are taken over by it.  At 2 AM, in a half-sleep state we are most vulnerable to simply watching it run, as if on its own, and take over our minds and bodies.

Stages of typical cycles are:

1. Hurt, Pain --> Frustration --> Anger --> Self-Bullying (Blame, shame guilt) --> Frustration -->
2. Fear --> Run, Freeze --> Self-Bullying (Blame, shame guilt) --> Frustration --> Anger, Fear -->

Of course, the crucial question for each of us is, “What are the repeating stages in our cycle?”  We probably know exactly which thoughts, memories and words will follow in which sequence because we’ve done it to ourselves so many times.

Notice the stage in which we indulge in self-bullying: negative self-talk, blame, shame and guilt; loss of confidence and self-esteem; even suicidal thoughts.

What’s the Purpose of the Cycle? The purpose of the cycle is not really to make us feel angry and bad, even though it inevitably does.  The purpose is to motivate ourselves to make effective action.  Feeling is a tool; make us feel bad enough and we’ll finally break out of the iceberg that traps us and do something so they can’t hurt us again.

The purpose might seem to be to change the behavior of the bullies, but I think a better way of thinking about it is that its purpose is to goad us so that we simply won’t have bullies and their harassment, abuse, nastiness and bullying on our “Isle of Song.”

We may or may not be able to change their behavior.  We must accept that they have free will and they may not stop their toxic behavior.  All we can do is have effective consequences for their behavior and not put ourselves in harm’s way.  If they won’t change, we can’t allow them on our Isle of Song.  We won’t accept their control of us even or especially when they’re righteous.  We won’t be slaves, scapegoats or whipping boys/girls.

The major downsides to the Emotional Motivation Cycle method of self-motivation are that:

1. It can make us too depressed to act.  We make ourselves feel like we did when we were children; all our strength, energy, adult wisdom, determination and skill are sucked out of us, and we feel helpless and hopeless again, like we did when we were children.
2. If we wait until we’re enraged, we’ll explode and do something ineffective that we’ll regret.  We’ll go too far and then repeat the cycle with emphasis on the self-flagellation.  Or our oppressors will change the subject and use our over-reaction to attack us on a different front.

Two responses, often championed in self-help literature, do not work:

1. Stop thinking about it.  However, ignoring the insistent call of our spirit is not effective, and who would want it to be?  Our spirit wants us to do something effective; to stop bullying on our Isle of Song.  Nothing less will satisfy our spirit.  Why should we settle for less?
2. Become more spiritual, understanding, forgiving – act like the Golden Rule requires.  The assumption here is that our unconditional love and perfection will convert bullies and they’ll stop abusing us.  Or we’ll get into heaven faster. That’s simply not true for real-world bullies.  Our spirit knows that also; that’s why it won’t stop bringing us back to the problem.

Instead, I recommend:

1. At 2 AM, wake up so we can be mentally, emotionally and spiritually strong, not weak.  Get out of bed, eat a little chocolate, shower if you need and plan what to do to act effectively.
2. Connect with our spirit’s call and pledge to answer it.
3. Connect with our spirit’s strength, courage and determination.
4. Then we can coach that inner voice to help us by giving us the necessary strength, courage and determination, and by helping create an effective plan.

But what if the bullies won’t like us or will think badly of us? Who cares what jerks and sociopaths think – just stop them from abusing and harming us?  We don’t owe toxic parents or relatives anything, even if they fed us when we were children.  Good behavior is the price for admission to our Isle; blood, especially bad blood, doesn’t get them on our Isle.  Maybe we can even measure our success by how unhappy they are?

Often, the desire to protect our children from obvious, blatant rotten behavior motivates us to break the cycle and stop the abuse.

We can train ourselves to respond to our spirit when the situation is merely an irritation or frustration.  We can develop good habits that function naturally, automatically, easily.  The more we start listening to our inner voice, the more we’ll respond effectively in the moment of an assault or at the first self-hating thought.

You’ll find many examples of these responses in “How to Stop Bullies in Their Tracks,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop Bullies Who Demand their Way

I was at a wedding and a funeral last week.  Really; not a movie.  And the people were fine. But I was reminded of all the times I’ve been at big family events when some selfish, narcissistic, abusive, controlling, bullying family member demanded that they get their way or they’d make a scene, make everyone miserable and ruin either the celebration festivities or the solemnity.  They knew what was best and we’d better do it.

Think of the relatives at all the special occasions – weddings, funerals, births, vacations and holidays.  The relatives who get drunk and insist they be allowed to ruin the event; the arrogant jerks who think they own all the attention and air in the place; the nasty, greedy; jealous, vicious-tongued vindictive; the narcissistic, smug, righteous know-it-alls.

Think of the people who take over all the events because they want to.  Whatever supposedly logical reasons, excuses and justifications they offer each time, I notice the pattern.

Even though they’re not the important person at the event, they always have to get their way or else.  They’re not the bride or groom, they’re not giving birth, they’re not graduating, they’re not getting baptized, confirmed or bar mitzvah-ed; they’re not the host or planner; they’re not the person dying.  They’re not even the turkey on the table, although I sometimes entertain fantasies of having a sharp carving knife in my hand.

Did I cover all the bases of your experience also or do you have a few other ones?

These bullies always think they’re right.  And they’re willing to argue and fight longer, harder and louder to get their way, than anyone else, especially over what we think is trivial and a waste of time.  And they let you know that they’ll retaliate and make us regret resisting them for the rest of our lives.  They’ll bad-mouth, criticize and put us down in front of everyone forever.  And the scene is our fault, not theirs.  They want us the walk on egg shells around them.

So what can we do?

1. Typically, we find reasons to turn the other cheek. We try to rise above, ignore, look away, appease, understand, excuse because that’s just the way they are or tolerate them for the duration of the event.  Typically we give them what they want because we don’t want to be judgmental or we’re too polite to make a scene or we think that if we follow the Golden Rule, they’ll be nice in return.  I think that tactic is good to try but only once.  Anyone can have one bad day and try to feel better by taking control.  But real bullies and boundary pushers simply take our giving them their way as permission to act more demanding.  As if they think they’re powerful and everyone is too weak to resist them.  Like sharks to bloody prey, they go for more.  And it’s always the people who can’t or won’t protect themselves – the weaker, younger, more polite, more bereft ones – who suffer the most when we leave them unprotected.
2. Instead, be a witness, not a bystander. Recognize that we’re being bullied and abused.  Be willing to get out of our comfort zones to take care of the important people.  The first time the person bullies, we can take them aside and tell them privately, in very polite and firm words, to “shut up.”  But these control-freaks have demanded their ways for years so we know what’s going to happen.  Ignore their specific reasons, excuses and justifications.  Typically, we give them power because we fell sorry for them, we’re too polite to make a scene and, after all, they’re family.  We give them power because they’re more willing to make a scene and act hurt and angry, and walk away.  We give them power because they’re willing to destroy the family if they don’t get their way, but we’re not.  Take back our power.  Be willing to make a scene; to disagree, threaten or throw someone out.  Find allies beforehand and stand shoulder to shoulder.  We may not change their behavior, but that’s the only way we have a chance of enjoying the events.

For some success stories, see the studies of Carrie and Kathy in “How to Stop Bullies in Their Tracks,” available fastest from this web site.

Although I usually think of the older generation of “demanders,” but let’s not forget the spoiled brats encouraged by their indulgent or defeated parents to demand all the toys, bully the other kids and violate all the rules.  Or the surly teenagers, the toxic adult children, the bullying spouses or self-centered friends.  Or the oafs and abusers of power at work.

Don’t be bullied.  We need an expert coach to help us design plans that fit our specific situations. Be brave.  Step up and be the hero of your life.