Managers must be proactive to effectively handle smear campaigns

Suppose you’ve bitten the bullet and fired an employee for cause such as fraud, harassment or behavior inconsistent with your organization’s values.  And now your reputation is being tarnished because the employee and his friends are bad mouthing you.  They want to generate fear of and antagonism toward management. To read the rest of this article from Business First of Louisville, see: Managers must be proactive to effectively handle smear campaigns http://louisville.bizjournals.com/louisville/stories/2006/11/06/editorial4.html

Your overall goals are to resist the insidious smear campaign, maintain your reputation and establish the company’s support of its values and integrity, especially when dealing with sensitive personal information.  But, even though you have good evidence to justify firing the employee in question, you can’t reveal confidential, personal information in your defense and you want to minimize the risk of a defamation claim.

How can you get your side of the story across?

Here are some suggestions – see the complete article:

A great cue card for a conversation is: “We don’t discuss our employees’ personal issues with their co-workers because those issues are confidential.  I’m sure you wouldn’t want your personal issues discussed with others.”

“Unfortunately, sometimes, employees who have left the company or their supporters provide incorrect or incomplete information about their separations.  This starts rumors in the workplace and is very disruptive.  I’m glad that you came to me with your concerns.  I hope you understand that we need to take the ‘high road’ and continue to maintain these matters in confidence.”

Of course, some people will enjoy thinking the worst of you but most people will give you the benefit of the doubt if they’ve come to trust your integrity and judgment.  They’ll base their judgments on what you say and do day-to-day, before there’s a situation like an employee’s sudden dismissal to deal with.

If have a reputation for being open, honest and trustworthy, your employees will be more likely to accept that you acted with cause even if you can’t outline the specifics.

But if you’ve earned a reputation for being arbitrary and autocratic, employees will believe the worst – no matter what really happened.

Ultimately, you expect good employees to understand the need for confidentiality.

In addition to value statements containing general words such as trust, integrity, honesty and respect, specifically state company values as situational expectations of behavior. For example:

• We aren’t negative, don’t grumble, don’t feed the rumor mill, and don’t leave anonymous hate mail.  If we have an issue with someone or some decision that affects performance – not just a matter of personal taste or style – we go directly to the source and talk appropriately and professionally.
• If we don’t get what we want, then continued participation in negativity, the rumor mill and smear campaigns is participation in a one-sided attack on management, and will be evaluated as behavior below standards of team performance.

Sometimes, the smear campaigners, like terrorists, will attack you for stifling free speech.  Stand your ground.  We always put limits on what we say in public.  For example, free speech does not include shouting “fire” in a crowded theater, slander or promoting treason.

Legitimate leaders must take a strong stand to resist smear campaigns or they’ll create a power vacuum that will attract the most hostile and ruthless seekers of power.

Bosses who avoid conflict create a big mess

You probably don’t want an angry, confrontational, bullying boss.  But, do you want the other extreme – a conflict-avoidant boss? I vote, “No.”  Conflict-avoidant bosses create breeding grounds for passive-aggressive employees and self-appointed tyrants.

For example, Helen’s boss is nice and sweet.  And that’s her problem.

To read the rest of this article from the Austin Business Journal, see: Bosses who avoid conflict create a big mess http://www.bizjournals.com/austin/stories/2007/07/23/smallb3.html

Larry is always thoughtful and considerate.  He tries to agree with everyone.  Although he inspects each employee’s results and asks penetrating questions, he won’t tell them what they must do.  If two of his staff disagrees, he won’t intervene and make a decision, or force them to resolve the issue.

Helen has frequent and critical deadlines, but in order to do her job she needs information supplied by Lindsay, another employee in Larry’s department.  Lindsay says she’s too busy to give Helen the necessary information within the agreed-upon timelines.

Helen asks and asks but nothing seems to work.  She tries begging, twisting Lindsay’s arm and even explaining her predicament at team meetings.  She tries every communication and management technique her friends and human resource professionals suggest.  Lindsay simply goes on her merry way and stonewalls Helen.  She’s a sneaky bully.

In public, Lindsay always agrees to do that part of her job but then simply ignores the commitment.  In private she says Helen’s not important enough.  She doesn’t like Helen and she’s going to sabotage her.  In one-to-one meetings with Larry, she undercuts Helen’s needs, communication skills and performance.

Larry says he can’t do anything.  If he tried to force Lindsay, it’d create conflict – and he doesn’t want confrontation.  Larry is so sweet and nice.

Larry avoids conflict with Lindsay but creates conflict with Helen.  He’s upset with not getting what he needs from Helen but not upset enough to break the deadlock.  He’s more afraid of Lindsay than he is of Helen.  Lindsay knows she’s secure.  She has no pressure to serve Helen and no consequences for resisting.

There are numerous variations on this theme but they all lead to the same symptoms.  Performance decreases.  Behavior sinks to the lowest level tolerated.  Narcissisism, incompetence, laziness, gossip, back-stabbing, manipulation, hostility, crankiness, meeting sabotage, negativity, relentless criticism, whining, complaining, cliques, turf control, toxic feuds, harassment, bullying and abuse thrive.  Power hungry bullies take power.

Absentee bosses – whether they’re waiting for retirement, have distracting personal concerns, are mentally tuned out or are cowards – create sanctuaries for unprofessional behavior.  When there’s a vacuum of authority, the most aggressive, ruthless and controlling people are drawn in to fill it.  It’s like the worst behavior of children coming out when their teacher leaves them alone for the day.

Conflict-avoidant bosses don’t implement decisions necessary for overall productivity because they won’t face resistant people and get them to do what’s necessary.

If you avoid facing someone who’s unhappy, you’re abdicating your responsibility as a leader.  You’ll probably live to regret the pain caused by abandoning your duty.  Your good employees certainly will regret it.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Stop Bullying, Toxic Stepmoms before They Ruin Your Life

Just as the predatory stepfather has become a cliché, the wicked, greedy stepmother and the colluding father have also become an archetype because so many times the characterization is accurate.  So what can you do when your father marries a grasping, bullying, uncaring woman when you’re young?  How can you stop such a bully when your father marries one late in life and she wants to get her hands on the family fortune and your most cherished sentimental items? Of course there are many situations in which a stepmother has loved and enriched the life of her stepdaughter.  See “Gertrude Bell: Queen of the Desert, Shaper of Nations,” by Georgina Howell for one famous example.

But when you’re young and an evil stepmom moves in, with our without her own children, and treats you like Cinderella, you have only one court of appeal, your father.  If he won’t see the truth and rectify his mistake, you have only a few options:

• Keep resisting, fighting and rebelling; keep trying to make him see the light.
• Fly low; be devious, learn to dissemble, lie and hide in order to minimize the damage.

The first strategy usually has disastrous consequences for children.  Typically, fathers never get it.  Sometimes relatives might defend you, but they can rarely open your blinded father’s eyes.  For many reasons, none important for your later life, your father typically won’t accept or value that you’re being mistreated and he won’t get rid of the witch.

Kids who use this strategy usually end up ruining their lives because they’ve only prepared themselves to resist, fight and rebel.  All their energy goes into trying to get justice from a stone.  They don’t prepare themselves to have wonderful careers and lives.

Kids who use the second strategy often succeed in later life.  Don’t waste your youth fighting an unwinnable battle.  Use your time and effort to develop skills that prepare you for a good career and a great life.

Of course, a bullying stepmom will harass and abuse you whenever she can.  She’ll also try to align your father against you.  And if she brings her own children into the marriage, she’ll try to shove you out so hers can inherit the love and money.  So what?  History is full of kids who succeeded despite the unfairness and injustice of such situations.

Since your father is besotted and blinded, there’s little you can do to obtain justice.  When you’re young, you can’t understand how a person can do what he’s doing.  When you become older and can see the reasons, there’s still little comfort in that understanding.

In this situation, the key to success is an inner one: keep your spirit alive and burning fiercely until you can get away and make your own life.  Of course you won’t have the head start you would have if your father had done better for you.  So what?  That’s not the end of the world.

Of course you’ll get blamed for everything.  Your wicked stepmom will heap shame and guilt on you.  Don’t accept it.  It’s not your fault.  Of course, you did some things wrong, but even if you’d been perfect, it wouldn’t have been good enough for her.  You were in her way or she needed a scapegoat or she simply liked to inflict pain.  The way she treated you was her fault, not yours.

Don’t let anxiety and stress lead to depression.  Don’t let negative self-talk and self-bullying destroy your self-confidence and self-esteem.

Stay invulnerable to outrageous fortune; verbal, emotional and physical.  You aren’t at the mercy of events.  Don’t let them crush your spirit.  Your spirit can endure and soar.  You can create a great life for yourself.

The other typical situation occurs when your father marries late in life and forces a selfish, greedy, narcissistic new wife into your family.  Encourage your father to make a prenuptial agreement to protect the family fortune he had before he met her and specify in his will who gets each sentimental treasure from your childhood.

If there’s no written assignment, after your father dies she’ll keep your biological mother’s things and even your most cherished toys.  She’ll make you grovel to get any of your father’s items.

Of course she’ll blame you for why she’s mean and keeps things from you.  She’ll say that you didn’t communicate lovingly enough with her, you hurt her feelings or she needs and deserves what ever she wants.  And she’ll say that she has a right to it all.  She needs it to comfort her for her great loss.

She’ll try to divide your siblings into warring camps; if you’re not on her side you’re her enemy for life.  She’ll make you crawl in order to get anything, and then she’ll jerk it away just as you think you’re about to get it.  It’s as if she enjoys raising your hopes and causing you pain.

Recognize as bullies these manipulative, hypercritical, distorting, demanding, lying toxic people who use their hurt feelings and anger to control everyone else.  Notice who has all the responsibility for making her be just or generous; she never accepts any blame, never has to please you, never has to apologize.  You always have to please her, accept all the blame for any problem and do all the apologizing.

Your crawling will never be enough to get you anything important.  She’ll always raise the bar on what you have to do.

If you try to negotiate with these bullies, you’ll always give up something in hopes that she’ll reciprocate.  But you’ll be disappointed.  After you give something up, the negotiations will immediately become about what you must give up next.

Accept that you’re in a war with a bitter, relentless and ruthless enemy who won’t compromise or negotiate in good faith.  Fight to get what’s yours.  Then turn your back and walk away.  She wants to trap your energy for the rest of your life; either pleasing her or fighting her; it doesn’t matter which.

Of course some moms harass, bully and abuse their biological children in the same way.  Their children need to use the same tactics in order to survive and thrive.  You can read the examples of Carrie, Doug and Jake in “How to Stop Bullies in Their Tracks.”

Take your energy and make a wonderful life, no matter the injustice of what happens.  The best revenge is a great life.

Teacher manipulated by ‘professional victim’, a stealth bully

This post is based on the following comment: WOW!!!  I was amazed to find your post, "How do you know if someone is your friend?" right when I needed it most.  I now know what category my daughter's best friend falls under.  My daughter has gone through MOST of the examples that were used in this post with her friend for over 3 years and because there is no hitting involved...it was hard to really label what was going on.  But terming her a "Stealth Bully" is perfect!! I actually can't believe how on target your examples were; they’re so close to what my daughter has been experiencing with a person who was supposed to be her friend.  Just recently, she finally told her supposed friend that she is going to take a break from their relationship because the friend won't stop her negative behavior.  The supposed friend had a fit at school (uncontrollable crying) and got sympathy from other students.  She told everyone my daughter was bullying her and she didn't know why my daughter won't be her friend anymore.  Her supposed friend also manipulated the teacher by breaking out into tears in the classroom and telling the teacher that she has no idea why she is being ignored.

The teacher yelled at my daughter and told her that she will not tolerate any bullying in her class.  My daughter had no chance to explain her side and is devastated at how this has blown up in her face when she is not the bully.

Tears are a very strong weapon when used by manipulative, professional victim children.  I am coaching my daughter now what to say to the teacher because I want her to learn how to stand up for her rights in a respectful way.  I am going to show her your post so that she can understand more what is going on here.  Hopefully this will make her feel better, although right now she feels everyone is on her friend’s side.  Thanks for the post!

**********

Hi,

I’m glad you found the post and that it helped.

Taking what you said as accurate and true, you and your daughter have run into a common manipulative, stealthy bullying tactic.

When someone (your daughter’s supposed friend) cries, most people assume that someone else (your daughter) must have done something bad and should be stopped.  Most people react to their assumptions and attack the designated perpetrator (your daughter).  Your daughter got labeled unfairly and without being allowed to present her side.  Also, the teacher didn’t judge by character, because bullies like your daughter’s supposed friend usually manipulate the same way repeatedly.  They can be recognized by their repeating pattern of behavior – that’s how the get what they want.  And I’d suspect that your daughter doesn’t have a pattern of bullying or abusing her friends.  Shame on that teacher for jumping to conclusions, supporting the bully and blaming the true victim.

A person who uses the crying, victim tactic repeatedly is a special type of manipulative, stealth bully that I call “Professional Victims.”  Your daughter has been victimized by a person using their hurt feelings to gain power and control; a sneaky professional victim.  We often see this between brothers and sisters who want to manipulate their parents.

You’re on the right track coaching your daughter how to stand up for herself.  However, since I suspect that she’s younger than high school age, and since adults sometimes won’t admit error in front of children, you also may need to talk with the teacher and the principal to make your daughter’s case.  Gather evidence, if you can, of other times when the supposed friend has used the same sort of tactics that depend on her feelings being hurt.

Maybe they also need a copy of the original blog post and my book, “How to Stop Bullies in their Tracks.”  My next book, “Parenting Bully-Proof Kids” and a 10 disc CD set containing both books should be out right after Thanksgiving.

Of course, the professional victim is not really a friend of your daughter’s.  Professional victims are selfish, vicious, ruthless control-freaks.  They try to manipulate authorities to defend them and to punish people they’re trying to beat into line.

Your daughter is now testing everyone at school.  She should make her case and then see who is foolish enough to believe the false friend.  Your daughter doesn’t really want to be friends with people who don’t recognize her good character, as opposed to the professional victim’s.  Your daughter may find out that no one at school sees clearly.  Well, now she knows about them.  Be resilient.  Move on and get better friends when she moves up to the next school.  She simply won’t be going to reunions with those people.  No great loss.

I know that may sound difficult if she wants to gain acceptance by a peer group.  But part of her job in life is to test the whole world and keep on her island only the people who see her worth and whom she likes.

Good luck and best wishes.