Don’t try to make all your employees happy. But do make your best employees happy. Do you recognize who the best employees and managers are?
We can’t define who the best are, but we all recognize them. They’re the ones with inspiration – the inner drive to accomplish things and succeed. At all levels, they’re superstars and solid, steady, productive professionals. They’re the beavers eager to learn, develop skills and be competent and productive. They want to be efficient and effective. They take responsibility and they care.
They’re the ones who anchor a culture of success. They keep communication channels open and they get along well enough with other productive individuals in order to make their teams succeed. They take care of customers and teammates. They partner with employees on other teams when success depends on joint effort. They’re the low-maintenance people we can count on.l
It’s a pleasure to make them happy. They appreciate your efforts and respond with more of their own.
You can generalize by thinking that your organization has about 15% stars and 75% solid producers – all in that group of high quality employees you want to keep happy.
The other 15% are the problem adults. They’re the whining complainers, hyper-critical bosses, lazy slackers, negative discouragers, backstabbing rumormongers and gossips, know-it-all squelchers, micro-managing nit-pickers and turf-protecting power brokers – to name only a few. They’re unproductive, but always have excuses they think justify their unprofessional behavior. They create hostile workplaces. They’re energy vampires – they can suck the life out of any effort. No matter how much you give them, it’s never enough. They’re not grateful and they don’t give back. They demand or connive to get more.
Don’t try to make them happy. It’s an impossible task. You’d have to cater to them and give away your organization to them. Instead, good leaders and managers help them go somewhere else. Maybe they’ll be happy at another company or maybe you can get them a job in a competitor’s organization.
Give your time, energy and goodies to your high quality employees. How? You don’t need my top 10 list to get started making your best employees happy. Maximize their chances for success. Give them all the training, equipment, operating systems and support they need to succeed. To high quality people, accomplishment is an aphrodisiac. Beyond that – ask them. Every individual will have an individual list of desires – training, opportunities for advancement, cleansing their environment of losers, more flex-time and money, etc. Then do your best to give it to them.
What if there’s more than 15% bottom feeders at your company, and management doesn’t care? Be one of the best employees. Try to get the attention of leaders. If that doesn’t work, go be a best employee at your competitor’s company.